I dont know if you guys know this but HTC is replacing the stock 16gb cards that came with the HD2 due to a freezing problem for a New Samsung 16GB Class 2 Card for FREE. Just call them up and Press 1 and then Press 2 for HD2 and speak to a representative. Tell him your calling about your HD2 freezing when your using the storage card and he will know what you are talking about. He will ask for your serial and IMEI number and your info to ship it to you. So you will have a New 16gb Class 4 and your original Class 2.
Here is the number
1(888)356-2375
Call ASAP we dont know how long this will last
Just called and spoke to Megan in cust svc .. she said she has been getting calls about this .. THEY ONLY REPLACE THE SAME SIZE AND SAME CLASS if needed.
I asked if i could trade in the class 2 16gb card for class 4 of ANY size.
She said no ...
z
I dont know who is right. The guy I spoke to told me about the class 4. One of the representatives is wrong. I will keep you guys posted when I recieve my cards.
I just called.....
Well the Rep I spoke with was a big help and she told me that it will be a 16GB card and she didn't know the class.
Weird. Where did you hear this information? Do we have to send our current SD cards in?
PoisonWolf said:
Weird. Where did you hear this information? Do we have to send our current SD cards in?
Click to expand...
Click to collapse
+1
I called the number as well... was told that there is no SD Recall?
Just called and ordered. It is Backordered as of 11:30 PST.
Here is the information I got from the HD2 Android Forum:
"Just wanted all to know, HTC has recently acknowledged an issue with the 16GB SD card that shipped with the US T-Mobile HD2. T-Mobile issued an internal bulletin to this effect and provided a US number (888.356.2375) to call to arrange to have the SD card replaced, from Level 2 to a Level 4 SD card. Alot of HD2's had the Level 2 card installed and this card was found to cause the phone to freeze. The Level # is indicated by a circle with a numeral in the middle of it. Usually on the upper right hand side of the SD card. When you call the number HTC provided they will want you to have the HD2 in front of you with IMEI and S/N ready. The unique thing is HTC has rescinded their policy to send the 'bad' SD card back so if they send you a replacement Level 4 card you will end up with 2 SD cards. (I'm sure that Level 2 card could be reused somewhere) This info is probably even more useful to owners that have installed Android Froyo 2.2 on their HD2 as I have. The ROM's are usually contained on the SD card itself and not flashed internally. HTC does indicate a backorder on the replacement SD cards (up to 2 weeks or so) Hope this helps some of you with the freezing condition."
I called 888.356.2375 and told the rep that I bought an HD2 which came with a class 2 card and its causing freezes on my phone. I then told her that my friend mentioned that HTC knows about this issue and is sending replacement class 4 cards. She said yes and then took my phone's S/N, confirmed that it is an HD2 and placed the order for the new card.
Called this morning - took IMEI and SN and said will ship the card via FEDEX in the next few days - no indication of card type - just 16Gb.
Rep wanted to know the approximate date of purchase and where. Also wanted to know the problem.
i just did it right now, and i will be getting my new card in 2 weeks as well! thanks for the great find and tip!!!
Do you think the new card will have all of the apps & files that the original came with?
*edit*
that was quick & painless
its not a recall. you gotta say you were having trouble with the old one.
ddgarcia05 said:
its not a recall. you gotta say you were having trouble with the old one.
Click to expand...
Click to collapse
When I first read this post, I thought you were advocating fraud. I went back and read the rest of the thread and realized it was simply out of context.
I have had no problems with my card, despite running Android on it, so I won't be calling in. This is, however, a great resource for those who are having issues.
It just goes to show what a great company HTC is in addressing this issue and making the fix available to their customers without needing a lawsuit to get them started (*cough* Apple *cough*).
thanks for the tip just called and they said i will get it in 2 weeks because they are backorderd
Snarksneeze said:
When I first read this post, I thought you were advocating fraud. I went back and read the rest of the thread and realized it was simply out of context.
I have had no problems with my card, despite running Android on it, so I won't be calling in. This is, however, a great resource for those who are having issues
Click to expand...
Click to collapse
I read about the card issue in the NRG rom thread. Lets hope HTC will address the internal memory problem that the G2 appears to have.
Hello again my fellow HD2 owners Haven't been around this section in weeks! Good to see you all again...
Anyway, I just called the 866-356-2375 number and within 5 minutes they had me setup and a new SD card is on the way...I didn't ask about what class it is but I'll post back here when it arrives. I just told them that the card had been causing the phone to lock up and I haven't been using it as a result, and she took my IMEI and that was it.
Great find Eroc162, thanks!!
short and simple, took only 5 minutes.
damn I love HTC
I just called the number, and the CSR said they are not replacing microSD cards since it's a software issue.
called the number and got a free class 4 replacement.
richteralan said:
called the number and got a free class 4 replacement.
Click to expand...
Click to collapse
What did you say? I don't understand why I was shot down?
This is good. My SD card transfers at 1.4MB/s
Related
is it just me or do smartphones love to kill sim cards?! When I bought my g1 in late 2008 I needed a new sim card 3 days later. Last year the sim died again. Tonight looks like sim card is dead on my 3wk old HD2. I'm glad I have a few extras at home since the t-mobile store likes to charge 25 dollars for a new one. I was on a call before I went into the gym and when I got out I went to resume a call and no service, I'ts been an hour 3 resets later and no service.
Sim cards suck!!
I've been using the same SIM for the last 3 years with no problems, so must be just you. And you should stop going to the store that charges you $25, T-mobile will replace them for free if they are faulty.
The original that was replaced after i bought the g1 was 5yrs old. It's been less than a year and half and I've had to replace 3 sim cards. I have the one that came with the HD2 I'll take up to the store tomorrow and have it replaced. I put my wife's sim card in the phone and service fired right so I now know it's the sim.
I have never had one fail. I have had the same one for several years as well. One I used to use even had a huge dent in it that almost past through it.
ive never heard of a sim card failing, not just out of the blue. Ive had my current sim about 5/6 years. Maybe you should review your sim card insertion and extraction process! hehe
I had 3 cards fail in my BB 8320. They just failed out of the blue. One of them failed right after I got off a call. T-mobile replaced them all for free though. The person who replaced one of them commented that they were replacing a lot of SIM cards in 8320s. My wife never had to replace her SIM card in the exact same phone, it is now happily in her HD2.
make sure u power phone off when u r trying to replace sim
jimmy_wg said:
make sure u power phone off when u r trying to replace sim
Click to expand...
Click to collapse
Yes I do power it off before that, considering you have to remove the battery to remove the sim.
This is strange.
My wife and I have the same SIM cards that we got four years ago when moving to Austin.
Her sister is now using her second one, not sure if she changed it due to a problem or what though.
Oh, and I have used the same card in 8 different phones over the years, that I can recall.
My 16gb sd card that came with the phone corrupted in less than 2 weeks. I called t-mobile to see about a replacement. They told me I had to call HTC and gave me a number to call.
I called HTC this morning and they refused to replace the card. They told me that since I formatted the card in an attempt to fix the piece of crap, I voided my warranty. I told them that was ridiculous since the phone said the card needed to be formatted and the phone came with formatting software. They said there was nothing they could do.
Luckily I bought 3 hd2's for the family so I am calling back with a different SN. If they don't get me a new card, I am taking my son's back to walmart for exchange (just got it last week).
The threads mentioning this is true. I called earlier this morning and in about 5 minutes an HTC rep took my address and said a replacement Class 4 Micro SD Card would be sent to me within 10 days. I have read there might be some delays but thats fine. They are replacing the card and you dont even have to send the original one back!
in the USA call 888-356-2375
They only asked me for my IMEI and what the problem was with the phone/card. Then they asked where i purchased and how long ago I purchased. I only bought the phone back in May 2010 from Tmobile website as upgrade. That was it. She asked for my shipping address and in about 5 minutes it was done.
So if you would like to get a new Class 4 16GB card call and get it over with. I suppose its a known issue with the cards that shipped with the phones. I didnt have to update my Stock ROM to the Tmobile update because it was already applied to my phone. Instead though I opted to install Energy ROM.
Ive had some freezing issues lately. So getting the new card, about to head to the store to get a new SIM because mine is about 5 years old and they said it would be free to replace so im going now. already done the Task 29 w/o MTTY so i figure last resort I will just try a totally different ROM, go back to the stock ROM (but cant run android on it) or just have TMO replace it.
---------------------------------------------------------
UPDATE 10/11/2010
many HD2 owners have reported that HTC is no longer offering the free cards. instead they want you to send in your card for replacement or give a credit card # to expedite your replacement order.
Guess those like myself that ordered early got lucky!
Sorry to the rest of you guys/gals that wanted the card.
If your card is defective though just send it in for replacement. Its better than nothing!
So you just called in and demanded a new SD card?
What did you tell them was wrong with the phone/card?
Thanks...
I just told them the phone was freezing and that I read about the known issue with the class 2 cards sent with the phones.
So they quickly just replaced it and said it would come Fed Ex. I didn't demand it just asked about it and they replaced it
Sent from my HTC Desire using XDA App
just fyi, not all csr agents are informed of this, the first one i got said that they weren't and only defective cards that dont work were being replaced, i called back a few minutes later and got a csr that took my info and got it all set up within 5 minutes.. i should get it in 3-5 days.
So, if you get a clueless csr first, hang up and try again!
holy ****
this is real deal. took me 2 minutes and its on its way.
Thanks for the info...mine is on its way
thanks for the new card
same. done. to easy. said possible delay and on back order. thanks for the heads up.
Thanks! Will have one in a few weeks as they're backordered.
Sent from my HTC HD2 using XDA App
wow ... this sounds great ... i have been meaning to get myself a better card for a while now. I got my phone off ebay. I dont know where it was bought and when it was bought, though the seller claimed it was hardly a week old when I bought it. Is this information required ? Or I could just tell them the IMEI number and ask for a replacement ?
Thanks !
Yeah buddy, took 3 minutes and the new card is gonna be shipped as soon as stock is replenished. Thank you for sharing!
My Thanks Goto....
http://community.htc.com/na/htc-forums/windows-phone/f/90/t/1651.aspx
a member at the HTC forums named Spiked that provided this information. I found this thread on there and decided to go for broke and try it!
Glad you all are getting a new card as well!!
Not only am I getting a new card but I had to break down and call Tmobile to get a new device. Mine just freezes after any ROM flash so its back to my Blackberry 8520 for a few days!
Cheers!
gprash said:
wow ... this sounds great ... i have been meaning to get myself a better card for a while now. I got my phone off ebay. I dont know where it was bought and when it was bought, though the seller claimed it was hardly a week old when I bought it. Is this information required ? Or I could just tell them the IMEI number and ask for a replacement ?
Thanks !
Click to expand...
Click to collapse
All I can say is that they did ask where it was purchased. Try it and tell them eBay, what do you have to lose?
Sent from my HTC HD2 using XDA App
So, I just got my order in, and it's shipping! But, I talked to the CSR, and she said that shes "not aware of a class 4 replacement, but that sandisk had sent them class 2's that were supposedly better."
Now, I dont know if she just had no clue what she was talking about, or if she was on her game.
So I'll wait and see I guess, but we may be receiving another class 2. I dont really mind though, free SD card! Woot! THANKS OP!
I just want to double check but are we suppose to call htc tech support or tmobile tech support? thanks
Well is this free SD card only for the people in the US or also for Rest of the World..???
Anybody outside US tried it as yet..???
I am from INDIA, so can anybody gimme an update on that if any..???
PS: - I have a contracted T-Mobile HD2 from the UK, which is unlocked & being used in INDIA
Call the number I included in post 1. It is HTC you are calling not Tmobile. It is HTCs number for Tmobile RMA and repairs.
Sent from my HTC Desire using XDA App
heartsurfer, I'm not sure. If its tmobile phone I would gather u could get one. Doesn't hurt to try.
Sent from my HTC Desire using XDA App
Since I read the forums and the known issues with the SD cards, I just replaced mine with a 16GB class 6 card that I have ordered before for use with a LG KM900 Arena.
Even with the class 6 card I can barely get above 4.3mb transfer rate to the card when it is in the HD2. the KM900 pulled data at almost 6MB/sec with the same card
Guys.. i talked to HTC and was offered replacement. but unfortunately it is a class 2 card they will be sending.. they said they will never ship out the class 4 card as they have guidelines on sending the class 2 card.. so not sure how the other guys managed.. but i still feel they will ship the class2 card for everyone..
So let me know if i am wrong..
I just got off of the phone with AT&T tech support. I am having an issue with the buttons on my Focus randomly pressing themselves and so I called. They ran me through the usual procedures (restarting phone, updating etc) and then connected me to the Warranty dept to exchange my phone. Then they asked if I had ever used a MicroSD card, to which I replied yes. She went on to tell me using the MicroSD card, even if you were no longer using it, constitutes damage to the phone and voids its warranty.
I argued with her for a while, about how the phone CAME WITH instructions on how to use the slot and that it wasn't mentioned anywhere that it would void my warranty. She told me I could get a new phone at full price, or contact Samsung.
Was anyone else aware of this?
What should I do?
Same thing happened to me.
I even referenced the page in the online manual that states the Sandisk MicroSD Class 2 8GB card is supported, which I was using. They were absolutely no help at all and very rude about the whole thing.
The rep I talked to told me I had infected my phone with a virus because of the card. It's clear that they are quite ignorant and are following what must be a corporate mandate to void all focus that have any problems with SD card.
Bottom line people: if they ask if you use an SD card....the answer should always be: "NO, I have never put in an SD card."
Fortunately, Samsung was quite pleasant and fixed the phone for me. Only bummer was no phone for 3 weeks and their tracking system never worked so I had no idea what was happening with my phone until it showed up on my doorstep. The replaced the main circuit board. I think some have bad nand chips.
If you paid for your repair I would take this up with the store people and possible phone support escalating it each time until you get some relief.
I went to the store and specifically asked about a memory card for my phone. I showed them the sticker on the back and said that the phone MUST show it is logo'd for Windows Phone 7 and they pulled out and handed me a 16GB Class 2 memory stick. I proceeded to tell them that the phone manual said bad things could happen etc... and that it HAD to be compatible with my phone and they said "There will be no problem with this card, it will work in your phone"
If that doesnt convince you they are full of $hit then maybe this will:
http://www.wireless.att.com/cell-ph...TM)+-+Black&q_sku=sku4980540#fbid=mDVcGxoCjhm
Scroll down just under the phone pic and click the "Compatible Accessories" link. Near the middle of the page is a 16GB SH card that they freaking SELL for as compatible with the device. Changing course mid stream when you have a problem is a load of crap and they need to be called on it.
Everyone should call and say that they bought the phone becaue it had expansion capabilities and the phone was misrepresented and what is AT&T going to do about it?
hx4700 Killer said:
If you paid for your repair I would take this up with the store people and possible phone support escalating it each time until you get some relief.
I went to the store and specifically asked about a memory card for my phone. I showed them the sticker on the back and said that the phone MUST show it is logo'd for Windows Phone 7 and they pulled out and handed me a 16GB Class 2 memory stick. I proceeded to tell them that the phone manual said bad things could happen etc... and that it HAD to be compatible with my phone and they said "There will be no problem with this card, it will work in your phone"
If that doesnt convince you they are full of $hit then maybe this will:
http://www.wireless.att.com/cell-ph...TM)+-+Black&q_sku=sku4980540#fbid=mDVcGxoCjhm
Scroll down just under the phone pic and click the "Compatible Accessories" link. Near the middle of the page is a 16GB SH card that they freaking SELL for as compatible with the device. Changing course mid stream when you have a problem is a load of crap and they need to be called on it.
Everyone should call and say that they bought the phone becaue it had expansion capabilities and the phone was misrepresented and what is AT&T going to do about it?
Click to expand...
Click to collapse
yeah I totally argued with her about how I wouldn't have bought the phone if I knew that the expansion capabilities would void the warranty. And im not going through Samsung, they freaking suck. Not being phoneless for three weeks over a glitch that I can deal with, and I'm not paying for it either.
I asked if there was a way that I could file a complaint about this and the chick on the phone said no. I think that I am just going to call and ask for a supervisor. Or maybe I should go into a store? Everytime I ask somebody at a store about something like this they just tell me to call tech support...
pwnnoobies said:
yeah I totally argued with her about how I wouldn't have bought the phone if I knew that the expansion capabilities would void the warranty. And im not going through Samsung, they freaking suck. Not being phoneless for three weeks over a glitch that I can deal with, and I'm not paying for it either.
I asked if there was a way that I could file a complaint about this and the chick on the phone said no. I think that I am just going to call and ask for a supervisor. Or maybe I should go into a store? Everytime I ask somebody at a store about something like this they just tell me to call tech support...
Click to expand...
Click to collapse
I would just call and ask for a supervisor and if you have to even say they sold you the damn card at the store. Tell them you asked if it was upgradeable and they gave you that card and you bought it.
How can they argue with that?
pwnnoobies said:
yeah I totally argued with her about how I wouldn't have bought the phone if I knew that the expansion capabilities would void the warranty. And im not going through Samsung, they freaking suck. Not being phoneless for three weeks over a glitch that I can deal with, and I'm not paying for it either.
I asked if there was a way that I could file a complaint about this and the chick on the phone said no. I think that I am just going to call and ask for a supervisor. Or maybe I should go into a store? Everytime I ask somebody at a store about something like this they just tell me to call tech support...
Click to expand...
Click to collapse
YA KNOW, WHEN I PURCHASED MY FOCUS IN THE FAYETTEVILLE, AR. STORE. tHEY ACTUALLY REMOVED MY 8G SCANDISK CARD. ( NOT CERTIFIED ) AND INSTALLED IT FOR ME. I HOPE YOU GOT HER NAME, BECAUSE YOU CAN STIR UP SOME STINK OVER HER CUSTOMER SERVICE SKILLS. i HAVE A CLOSE FRIEND THAT WORKS FOR ATT CUSTOMER SERVICE AND I THINK SHE WOULD LIKE TO HEAR THIS. IM GOING TO PRINT THIS OUT FOR HER TO READ. DO YOU HAVE A PROBLEM WITH ME DOING THIS ?
MRWRANGLERS1 said:
YA KNOW, WHEN I PURCHASED MY FOCUS IN THE FAYETTEVILLE, AR. STORE. tHEY ACTUALLY REMOVED MY 8G SCANDISK CARD. ( NOT CERTIFIED ) AND INSTALLED IT FOR ME. I HOPE YOU GOT HER NAME, BECAUSE YOU CAN STIR UP SOME STINK OVER HER CUSTOMER SERVICE SKILLS. i HAVE A CLOSE FRIEND THAT WORKS FOR ATT CUSTOMER SERVICE AND I THINK SHE WOULD LIKE TO HEAR THIS. IM GOING TO PRINT THIS OUT FOR HER TO READ. DO YOU HAVE A PROBLEM WITH ME DOING THIS ?
Click to expand...
Click to collapse
Yeah you can totally print this out. If she can help me out, let me know.
Sure glad I haven't had any issues like this. I have a rev1.3 model. Using a 16gb class 4 generic SDHC card. Put it in, it configured, and I now have 22GB total memory. I was mad to find that I had to buy an extra battery online somewhere. They looked at me like I was crazy at AT&T when i asked for another one. They have a million different iPhone accessories, but none for anyone else. Their stores are garbage and full of useless people who do not know squat about their phones.
I was also unaware of using a microSD card would void my warranty though. It's the reason I bought this phone...b/c at the time, there were no other new phones with that ability. Got mine late 2010. Samsung should post something about this on their site though, because this would piss me off if i had issues and needed my warranty to replace the phone.
clarify with them
They are probably confused with the surround which will void the warranty. Explain to them that you read the manual in the book it states that adding an expansion microsd card does not void the warranty. Also explain to her that the slot is user accessible.
I too was told that putting an sd card in my focus voided my warranty. I sent it into Samsung to get reflashed. Never got nodo or pre-nodo update notifications I tried all possible hacks to get it to update. Att rep was a jerk. I even talked to a supervisor. Showed them on att.com the 16gb sdcard that I bought that's certified. And they still said nothing they could do.
Sent from my SGH-i917 using XDA Windows Phone 7 App
My Focus bricked itself so I got a warranty replacement. I specifically told the woman on the phone that I had never used a memory card in my phone, even though I did for about 5 months. I had read this thread and didn't want to pay $415 for a new phone that I didn't even break.
Will they be able to tell that I was using one, even though the phone is completely bricked? The people in the AT&T store actually tried putting a card into my phone and turning it on when I brought it in, I'll just blame them.
Forced the mango update, which worked great until phone started freezing and restarting. Each time I open IE or Bing or most apps I get a restart. I reverted back to nodo and reinstalled the unforced mango...no help, same issues. Any advice. Please help. Getting new titan tomorrow and want to give focus to my daughter to replace her iphone.
Just got a refurbished unit Samsung focus.
I have a 16 gb card in it that worked fine in the other unit.
I installed my update normally (on rogers samsung focus) and it is now restarting randomly.
I may try to reset it with out the memory card and see if that fixes it. I'll let you know if it does, which would make my issue unrelated to yours.
dudedud said:
Just got a refurbished unit Samsung focus.
I have a 16 gb card in it that worked fine in the other unit.
I installed my update normally (on rogers samsung focus) and it is now restarting randomly.
I may try to reset it with out the memory card and see if that fixes it. I'll let you know if it does, which would make my issue unrelated to yours.
Click to expand...
Click to collapse
Looks like a card issue. What version of the OS are you on?
Not a card issue, i removed the card and tried it.
Still keeps restarting, popped the card back into my old samsung focus and no issues with restarts , but that one has a broken proximity/light sensor. Guess the refurb is going back to samsung x_x
Both phones are running 7.10.7740.16
Seems like Samsung just sucks at making hardware
EDIT: Or i just have really bad luck with electronics...
dudedud said:
Not a card issue, i removed the card and tried it.
Still keeps restarting, popped the card back into my old samsung focus and no issues with restarts , but that one has a broken proximity/light sensor. Guess the refurb is going back to samsung x_x
Both phones are running 7.10.7740.16
Seems like Samsung just sucks at making hardware
EDIT: Or i just have really bad luck with electronics...
Click to expand...
Click to collapse
maybe, just maybe the last sentence is closer to the truth... However, if you "know" that, you should avoid buying refurbs or "questionable" electronics
I never had any issues with second-hand Samsung phones (even after a year) or with new ones. And I can't say I'm really lucky
My Samsung focus i917R keeps restarting
Hello everyone,
Please be patient and bear with me while I try to tell you my story.
Background:
I bought the Samsung Focus i917R in September 2011, it had NoDo OS version that time. I read a lot about the microSD card issue and I really needed more than 8GB space on my phone. I had options to go with other HTC phone and not ever deal with Samsung ever but at that time Samsung Focus seem to be the best Windows Phone in the market to me (Amoled screen). I did a lot of research for a compatible microSD card and found that someone broke open an HTC (I believe it was HTC, don’t remember 100%) phone and found that it is using Sandisk class 4 memory card. So, I went with a 16GB Sandisk Class 4 memory card. My phone didn’t really give me any problem. I used up almost 17GB out of 22GB total memory.
Story
Then I updated my phone to Mango in end of Oct. I don’t remember if I started to have restart issue right after Mango update, but I noticed if I use my phone for a long time, like playing games or use the internet or use IM+ Pro or use Slacker Radio, it gets warm and then restarts. At that time I thought may be because I am using microSD card.
So, in Dec I formatted my phone and installed the newer Sandisk Mobile 8GB Class 4, bought it from futureshop.ca. I noticed I still have the same issue. This is very disappointing. I am only using 3GB space out of 15GB. So, I removed the microSD card and formatted the phone again. Now I have only 8GB and no microSD card. I still have the same issue. I will give you guys some examples of the issue.
Issue example:
If I run the Slacker Radio for over 10 min or so, the phone will get warm and it will restart.
Use the native Microsoft bing map app for a while and the phone feels warm and it will restart. I don’t think the phone gets hot or anything. This much heat for a mobile device should be acceptable. I was using iPhone 3G before I bought the Samsung and I don’t think the Samsung gets any hotter.
Let me know if any of you ran into similar issue. I don't know what to do. I bought the phone from a guy (he bought it from Rogers) and don't have the papers, not sure if it is still under warranty. The phone packaging was sealed though, it was brand new. Somewhat disappointed in Samsung.
I think I pretty much gave up on Samsung. I like the OS and I love the Zune pass. I guess that's the only reason I am sticking to Windows Phone.