Database Users

Droid Does.........explode in your face

So is there a hack for getting around the whole exploding problem?
Do you think he rooted his phone? If so was this the first case of the Efuse getting revenge.
Finally is there an app for this?
http://www.ppcgeeks.com/2010/12/03/exploding-phone-motorola-droid-2-hospitalizes-a-customer/
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Wow that is insane.... I hope my phone blows up in my face and I can win a big lawsuit with Motorola

HerroMoto said:
Wow that is insane.... I hope my phone blows up in my face and I can win a big lawsuit with Motorola
Click to expand...
Click to collapse
I would recommend wearing a helmet lol

Stalte said:
I would recommend wearing a helmet lol
Click to expand...
Click to collapse
Lmfao, next time I talk on the phone I'll always have a helmet handy. Thanks for the advice!

He probably had his Droid2 overclocked or heavily modded and it overheated from the strain.

Maybe he didn't read the notes about when u root ur phone the dev is not responsible for ur phone blowing up or killing ur cat or malfunctioning lol... yes i know he prolly wasn't rooted cuz it was only a few days old according to the article or at least so we think... but nonetheless I still immediately thought of every post the devs put up when flashing a custom rom hopefully his hearing is not affected in the long term.
EDIT: just saw the video on FOX4... the man said "It's an incredible phone... perhaps a little too incredible" LOL

OK, I think that this is fake; or to be more precise; guy is faking.
I think that he did had some sort of accident, and due to his lack of medical care, he decided to blame it on phone;
1. only thing that can explode inside mobile phone, is battery. So if she blow up, then there will be more damage on back of phone, and less on front side.
When battery blows up, it makes a lot of heat, so there will be heat marks on phone.
And of course; guy will have his hand injured, not head (or there will be at least some injury to hand)
2. look at this picture:
you can see that part of housing where is hole for speaker is clearly dented inwards (biggest red arrow)? That cracked screen was result of phone being hit by something, not exploding.
3. if there was a explosion, there will be parts of screen missing due to outwards thrust of explosion and that parts will produce injury on guys ear, as he did have his ear injured, but as I can see, all peaces of glass are still holding on, and non is missing, so question is; what have injured his ear??
4. blood on phone looks like it was dropping on to phone (smaller arrows); it's not looking like a splash that will be result of some explosion and spray of blood. And it surly didn't happened afterwards, because guy has mentioned that he notice blood pouring down his neck, and If you had you phone exploding in to your face, you will drop it as far away ass possible; you won't hold it next to your head, so that it can get bloody.
And just to make it clear; this is only mine opinion, based on images and video found on internet, and as that, I can be totally wrong; only legit thing that will make this clear is official investigation.
And something else, not related to that guy and his phone:
4 stitches and a cat scan 4000$ ?!?!?!?! WTF?! Do you in US have golden threads for stitching, and do you get Tai massage while getting cat scan (or even something more)?! That's crazy!!
P.S. Thank you C.S.I.
P.P.S. Here is article with video: http://www.phonearena.com/news/Man-claims-Motorola-DROID-2-exploded-leaving-him-injured_id15068

You are not the only Kob, some of the members of other Android sites have came to the same conclusion as you have. Explosion seems a bit fishy.

tbaker077 said:
You are not the only Kob, some of the members of other Android sites have came to the same conclusion as you have. Explosion seems a bit fishy.
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Click to collapse
Yeah; just take a look what battery did to iPhone:
If that happened, then cut on that guys ear would be least of his problems; I have found couple images of some unfortunate peoples hand after that kind of incident, but I won't post them here, because images are to graphic.
On the other hand, here is one article regarding French kid that was injured by iPhone whose screen exploded:
http://hardwarespecs.blogspot.com/2009/08/iphone-exploded-injuring-french.html
And one more article with some different explanation:
http://bbsipodtouchhelp.com/archives/591
They say that it was not a battery, but it was a pressure; they say that he has probably squash phone to hard, and screen broke (and it looks like that, especially if you take in consideration image from start of this post).
Same thing may happened to this guy with Motorola; he was talking to someone on phone, get upset, and squash phone to hard (it's possible if you are really pissed of), and screen broke, and cut his ear. If that's a case, then it's his own fault, and he has no right to ask for compensation from Motorola (but I think that they will pay, just to keep him quiet).....
But I can't take my eyes from that image of phones screen; it totally looks like screen was hit with something.
And one more thing that bother me; i think that was totally lame to play "kids" card by guys wife. It's not like all phones will suddenly start to explode and kill kids. Man, I hate this paranoia that's got in to people these days.

This idiot just dropped his phone and didn't have insurance or something. This pic looks exactly like my phone did when I dropped it. I don't believe his phone "exploded" for a minute.

koberko said:
And something else, not related to that guy and his phone:
4 stitches and a cat scan 4000$ ?!?!?!?! WTF?! Do you in US have golden threads for stitching, and do you get Tai massage while getting cat scan (or even something more)?! That's crazy!!
Click to expand...
Click to collapse
Fascinating, isn't it? Just be thankful your country actually puts its citizens' health before that of corporate profit margins.
And yeah, I think you're onto something... the story doesn't really make much sense.

I agree 100% that that is an impact to the front of the phone. Even if the battery melted down or popped it would not take out the speaker. This is an a$$#ole lookin for a paycheck.

Here is one nice comment that makes sense (from this page: http://phandroid.com/2010/12/03/motorola-droid-2-explodes-in-mans-ear-shenanigans/)
heres what happened… idiot dropped his phone.. ok fine… couple days later.. making a phone call while getting in the car.. sliced his ear with the shattered glass…. idiot gets a ‘brilliant’ idea… omg phone exploded in my ear.
Click to expand...
Click to collapse
Oh, and one more thing; I think that this guys phone is still working! Check this out:
You can see it for your self in video on this page: http://www.phonearena.com/news/Man-claims-Motorola-DROID-2-exploded-leaving-him-injured_id15068
At 3:00 mark (you can see it blink)
So if that phone is still working, how can he then explode with enough power to injure this guy, but still be working after that???
So, that from quote in beginning of this post makes a lot of sense; he broke glass on phone by some accident, and while using still functional phone, he cut him self on broken glass.

I think there are more factors pointing towards fraud than legitimacy... first off nothing in that phone is powerful enough to exert that kind of force other than the battery which we all know if exploded the phone would not look that intact, it would not be functioning as flashing status light indicated in video, and he would prolly not have hearing on the affected ear. Two the fact that he doesnt have insurance but has a droid 2 seems to be backwards priorities but to each his own... this looks like simple owner negligence nd he wants motorola to give him a free droid nd pay for his self inflicted injuries.

Visionikz03 said:
I think there are more factors pointing towards fraud than legitimacy... first off nothing in that phone is powerful enough to exert that kind of force other than the battery which we all know if exploded the phone would not look that intact, it would not be functioning as flashing status light indicated in video, and he would prolly not have hearing on the affected ear. Two the fact that he doesnt have insurance but has a droid 2 seems to be backwards priorities but to each his own... this looks like simple owner negligence nd he wants motorola to give him a free droid nd pay for his self inflicted injuries.
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Click to collapse
Yeah, exactly; and also, ear is full of small vessels, so even minor injury to ear can look messy; and 4 stitches indicate small cut; I has once one injury as a kid, where I got cut in ridge between my eyes (top of nose) and it was bit more then 1cm long (let's say half inch), and I got 6 stitches. And all cuts on face are bloody; that cut that I had, make me lost around 1 liter of blood before I manage to stop it, and till time I got to hospital, I was starting to faint. There they got me couple units of blood and stitch me up, and I was fine.
So, if I had to bet on more likely scenario; I would bet on cut by previously broken glass on phone.

Quacker said:
Fascinating, isn't it? Just be thankful your country actually puts its citizens' health before that of corporate profit margins.
And yeah, I think you're onto something... the story doesn't really make much sense.
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Click to collapse
Well, it's not all great here eider; but at least, first thing that passes through you mind when you get injured is not "omg, how much will that cost me?!" And people don't do crazy stunts while trying to come up with money for health bill.

You know the phone is working when his wife tells the news reporters he was getting calls while the phone was with her at school.

tbaker077 said:
You know the phone is working when his wife tells the news reporters he was getting calls while the phone was with her at school.
Click to expand...
Click to collapse
In this article is one more news report; a the end, they say that phone is still working and receiving calls (2. clip): http://androidos.in/2010/12/motorola-droid-2-explodes-during-call/
This defiantly eliminates any "explosion"
So, in mine opinion, there are 4 possible scenarios:
1. Some fault in phones glass, that made it crack under normal circumstances and normal operational conditions.
2. User induced stress on phones glass that made it crack
3. Accident not related to phone, and then phone was intentionality damaged to make it look like a phone is cause of that injury.
4. Phone damaged in unrelated incident, but then damaged glass on phone induces injury to guys ear.

^ 4.
As the guy apparenly did not have medical insurance and obviously the hospital came after for payment, he made up the 'explosion' story to try put it on Motorola's bill. How 'shallow' story that is.
I guess explosions are "the fruit phone" specialty /end sarcasm/

koberko said:
OK, I think that this is fake; or to be more precise; guy is faking.
I think that he did had some sort of accident, and due to his lack of medical care, he decided to blame it on phone;
1. only thing that can explode inside mobile phone, is battery. So if she blow up, then there will be more damage on back of phone, and less on front side.
When battery blows up, it makes a lot of heat, so there will be heat marks on phone.
And of course; guy will have his hand injured, not head (or there will be at least some injury to hand)
2. look at this picture:
you can see that part of housing where is hole for speaker is clearly dented inwards (biggest red arrow)? That cracked screen was result of phone being hit by something, not exploding.
3. if there was a explosion, there will be parts of screen missing due to outwards thrust of explosion and that parts will produce injury on guys ear, as he did have his ear injured, but as I can see, all peaces of glass are still holding on, and non is missing, so question is; what have injured his ear??
4. blood on phone looks like it was dropping on to phone (smaller arrows); it's not looking like a splash that will be result of some explosion and spray of blood. And it surly didn't happened afterwards, because guy has mentioned that he notice blood pouring down his neck, and If you had you phone exploding in to your face, you will drop it as far away ass possible; you won't hold it next to your head, so that it can get bloody.
And just to make it clear; this is only mine opinion, based on images and video found on internet, and as that, I can be totally wrong; only legit thing that will make this clear is official investigation.
And something else, not related to that guy and his phone:
4 stitches and a cat scan 4000$ ?!?!?!?! WTF?! Do you in US have golden threads for stitching, and do you get Tai massage while getting cat scan (or even something more)?! That's crazy!!
P.S. Thank you C.S.I.
P.P.S. Here is article with video: http://www.phonearena.com/news/Man-claims-Motorola-DROID-2-exploded-leaving-him-injured_id15068
Click to expand...
Click to collapse
awesome reply man
koberko said:
In this article is one more news report; a the end, they say that phone is still working and receiving calls (2. clip): http://androidos.in/2010/12/motorola-droid-2-explodes-during-call/
This defiantly eliminates any "explosion"
So, in mine opinion, there are 4 possible scenarios:
1. Some fault in phones glass, that made it crack under normal circumstances and normal operational conditions.
2. User induced stress on phones glass that made it crack
3. Accident not related to phone, and then phone was intentionality damaged to make it look like a phone is cause of that injury.
4. Phone damaged in unrelated incident, but then damaged glass on phone induces injury to guys ear.
Click to expand...
Click to collapse
More awesome points. If I could i'd give you 600 rep points.

on my 7th g2

Mod Edit: There are tons of threads regarding the "hindge issue" - SEARCH next time.~TheRomMistress
I have had nothing but bum g2's since the beginning.
the original one i bought had the loosest hinges ever. i couldnt lay on my back and slide my keyboard open while i had it facing me. the screen would just over lap due to the hinges.
i called tmobile and they sent me a replacement.
that replacement had scratches all over the place and came with a dirty glove with the initials AJ on them.
called tmobile,
2nd device had a dent in the speaker grill
called tmobile
3rd device was perfect, but wouldnt even power on no matter what i did
called tmobile
4th device was missing that sd card tray thinggy, it just wasnt there
called tmobile
5th device lasted a week before i noticed that one of the hinges was incredibly loose and the other was tight
called tmobile
6th device liked to turn off on its own and vibrate till i pulled the battery out. i wiped everything via recovery and it still did it. i unrooted and it still did it.
called tmobile
after one month on this 7nth device my hinges are incredibly loose again. and i dont want to follow a how to on how to remedy or fix this. although i understand that wear n tear can be a MOFO i dont think htc should be making devices with questionable hinges or build quality issues.
im calling tmobile now, been on hold for almost 50 minutes and i just dont want the g2 anymore. i love this phone, i really do. but if my hinges r gonna keep fking up on me then its just not worh it.
do u think tmobile will take back my g2 and give me something else? i dont mind paying a little extra if i have to. any advice?

When I worked for them they have an alternative handset replacement program and also gave out new handsets instead of refurbs after a few exchanges. Tell them you want a NEW device sent out as their refurbs suck. Ask for a manager if need be.

bongd said:
When I worked for them they have an alternative handset replacement program and also gave out new handsets instead of refurbs after a few exchanges. Tell them you want a NEW device sent out as their refurbs suck. Ask for a manager if need be.
Click to expand...
Click to collapse
im still on hold
from what i gather, since the g2 is still a new model, they wont replace under that alternative handset replacement program

sheek360 said:
im still on hold
from what i gather, since the g2 is still a new model, they wont replace under that alternative handset replacement program
Click to expand...
Click to collapse
Tell them to make an exception. That is a ridiculous amount of replacements and completely unacceptable! Put your foot down, bro. Keep escalating and making their lives harder and harder!
Good luck

bongd said:
Tell them to make an exception. That is a ridiculous amount of replacements and completely unacceptable! Put your foot down, bro. Keep escalating and making their lives harder and harder!
Good luck
Click to expand...
Click to collapse
lol ill keep u posted

i was offered a moto charm....
being transferred to a super now....

super wants 267 for a mytouch 4g....

Do you even use your keyboard? i dont have the hinge problem but since i dont use the keyboard i use double sidded tape to keep mine shut and for it not to get loose from wear and tear. dont use the industrial kind just the one thats sticky enough to hold it shut but weak enough to come off easy when ever you really need to use the keyboard.

Mod Edit: Removed Quote ~TheRomMistress
1st ones hinges were so loose i couldnt hold the phone upside down with out the screens half completely separating from the keyboard half.
i had the first one for hardly a month, i want a nice clean refurb... not one with a dent in the speaker grill! thats unacceptable.
how can i fix with parts?! after i got a replacement i had to send in the previous device! besides, as a consumer i shouldnt have to fiddle with the oems device just to get it to work.
5th one was not fine. when held upside down, the top half had a larger separation than the bottom half. every time i pull the keyboard open, it had a wobble to it. thats not fine.
the 7nth one is not fine, screen literally opens in my pocket! how is that fine?!
i complain because i dropped my hard earned $ on a device that i really wanted and i expect it to work no matter what for atleast a year. i do all my typing on the physical qwerty, all of it. and if htc didnt think about people like my that prefer a physical qwerty over an on screen qwerty while they were designing their g2. then thats on them.
i guess i just have higher standards.....
tmobile is sending me a mytouch4g, didnt have to pay a dime. not even for express shipping. although its evident that the squeeky wheel always gets the grease, i didnt want to go this route.
i really love the g2, didnt want to swap out for another model. but i know if i accept another g2 the hinges will eventually get weak on me again...

ischagoi2 said:
Do you even use your keyboard? i dont have the hinge problem but since i dont use the keyboard i use double sidded tape to keep mine shut and for it not to get loose from wear and tear. dont use the industrial kind just the one thats sticky enough to hold it shut but weak enough to come off easy when ever you really need to use the keyboard.
Click to expand...
Click to collapse
im about 10% onscreen qwerty and 90% physical qwerty
my wife has had her g2 since day one and never ever used the physical qwerty. her hinges feel brand new everytime

This hinge issue is getting out of hand. It has been said many times that there is (practically) no way the hidge should be able to fall on its own if you hold it normally just like everyone else. If you hold the phone from the keyboard side upside down with the screen facing the floor, of course the phone is going to open up. You're forcing the phone to open that way.
I understand that $500 is a lot to shell out on a phone, but, the way I see it you're looking for the perfect device
You're not going to get it.
Sent from my HTC Vision running GingerVillain 1.4

Have u ever complained to tmobile on there twitter page? I did that twice for similar issues and got the best results that way. I did that recently and not only was I shipped a brand new replacement not a refurb which I'm sure phones 2 through 7 were. I also got credited the original cost for my phone making the new replacement free. Not only that my contract was also reset so that I could get a full upgrade on any new phone coming out. It truly is all about who and how you speak to someone at tmobile. The twitter page has worked twice for me with the same results. The complaints are answered by corporate from twitter.
Sent from my CM7 powered G2

PanCubano said:
This hinge issue is getting out of hand. It has been said many times that there is (practically) no way the hidge should be able to fall on its own if you hold it normally just like everyone else. If you hold the phone from the keyboard side upside down with the screen facing the floor, of course the phone is going to open up. You're forcing the phone to open that way.
I understand that $500 is a lot to shell out on a phone, but, the way I see it you're looking for the perfect device
You're not going to get it.
Sent from my HTC Vision running GingerVillain 1.4
Click to expand...
Click to collapse
my wife had her g2 since it was first released. i just slid the keyboard open and held it upside down. the screen didnt close, at all. if you carefully and slowly flip it upside down it shouldnt close at all.
i wasnt looking for the perfect device. im ok with the crappy battery life. im also ok with that yellowish tint on the screen. but when your g2 is actually sliding open in your pocket while u run after your kid....
then theres a problem.

userfriendlyme said:
Have u ever complained to tmobile on there twitter page? I did that twice for similar issues and got the best results that way. I did that recently and not only was I shipped a brand new replacement not a refurb which I'm sure phones 2 through 7 were. I also got credited the original cost for my phone making the new replacement free. Not only that my contract was also reset so that I could get a full upgrade on any new phone coming out. It truly is all about who and how you speak to someone at tmobile. The twitter page has worked twice for me with the same results. The complaints are answered by corporate from twitter.
Sent from my CM7 powered G2
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Click to collapse
i have but i havnt had those type of results

Mod Edit: I WILL NOT tolerate rude comments towards other members in this fora. ~TheRomMistress
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*Snip Quote*~TheRomMistress
No need to get so personal.
Like I said bro, u can tip my wifes g2 upside down and the screen will not seperate from its position. Her hinges are new. Probably because she uses her on screen qwerty 90% of the time.
I think I've had enough g2's to know that these hinges do loosen up. Which is expected, but not so damn soon.
My friend across the street has a g2. His hinges r solid as hell. But he never ever uses the keyboard because he loves swype. 2 of my classmates have g2's. One is about as loose as mines and the other not so much. And the list of people I know that own g2s go on and on.
These hinges do wear out. there's a few here who do claim to still have perfect hinges n consider themselves power users. Although I havnt seen it with my own eyes I do believe them. I had a friend who had a 1 year old sidekick lx that had a solid screen hinge. No wobble what so ever.
So plz dhkr123, gratz on having such strong n sturdy hinges.

I think what is going on is htc is making phones they know will all be gone in 2 years.. why make a smartphone last forever if is the slowest think on the block before it brakes?. I agree we should demand a quality product but I don't think we should hold our breath for a re-enforced carbon steel hinge.
G2 CM6.1.1 (free)

I think the hinges being "loose" or not is all down to personal preference, I was trying a friends sony ericssion xperia x10 mini pro, and the you have to put a bit of force to slide the keyboard out and i just don't think it feels nice. I like taking my phone out of my pocket with one hand and just being able to slide out the keyboard with my thumb, but thats me on the other hand i'm pretty sure the cable connecting the phone to the screen is fried on mine.. must send it back for repair... at least I like my hinges

Ibleedandroid said:
I think what is going on is htc is making phones they know will all be gone in 2 years.. why make a smartphone last forever if is the slowest think on the block before it brakes?. I agree we should demand a quality product but I don't think we should hold our breath for a re-enforced carbon steel hinge.
G2 CM6.1.1 (free)
Click to expand...
Click to collapse
I agree. I'm not sure if it can be called a design flaw or what. But my old n97 never ever loosened up on me. Same thing with my n900. My g1 got a bit loose but u could hardly notice it. My gsm pre plus got super loose on me. My mytouch 3g slide actually stayed very firm. It would make sense to design something that can atleast last a year. I understand wear and tear, that's a given and should be expected. But not to the point to where my screen actually wobbles a bit too much when in the closed position.

jakbjak said:
I think the hinges being "loose" or not is all down to personal preference, I was trying a friends sony ericssion xperia x10 mini pro, and the you have to put a bit of force to slide the keyboard out and i just don't think it feels nice. I like taking my phone out of my pocket with one hand and just being able to slide out the keyboard with my thumb, but thats me on the other hand i'm pretty sure the cable connecting the phone to the screen is fried on mine.. must send it back for repair... at least I like my hinges
Click to expand...
Click to collapse
The x10mp is definately too tight.

Meltdown?!? Oh my!

Well this certainly would be a deal breaker.
http://m.pocketnow.com/2012/06/21/g...ng-aware-of-the-problem/?wpmp_switcher=mobile
Sent from my SGH-T959 (thank you TeamWhiskey!) using XDA

there are already like 2 threads about this.. did we need another?

Welcome to two days ago OP.
close thread please.
Sent from my GT-I9300 using xda premium

CatThief said:
Well this certainly would be a deal breaker.
http://m.pocketnow.com/2012/06/21/g...ng-aware-of-the-problem/?wpmp_switcher=mobile
Sent from my SGH-T959 (thank you TeamWhiskey!) using XDA
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This would of made a great at&t 4G commercial

Now if only Samsung would care this much about lesser issues like the screen problems.

Oh no. Oh no! OH YEAH!
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Old..... and dupe thread.

wow...
and here I thought my S3 is way more cooler than my old S2...

demonwind said:
Now if only Samsung would care this much about lesser issues like the screen problems.
Click to expand...
Click to collapse
What screen problems?
Sent from my GT-I9300 using Tapatalk 2

Yes, one reported melted phone and suddenly all of the millions of phones out there are ticking time bombs? Don't be silly...
Sent från mein I9300 via Tapatalk 2. Kyllä!

shevo said:
wow...
and here I thought my S3 is way more cooler than my old S2...
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Click to collapse
It is, the battery is a different story.

graffixnyc said:
there are already like 2 threads about this.. did we need another?
Click to expand...
Click to collapse
I did not see them. Thank you for your graceful kindness in pointing that out.
Sent from my SGH-T959 (thank you TeamWhiskey!) using XDA

Love it.
I love all the Samsung name calling that's going on in the comments of the article in the OP.
So, lets look at this, 9 million devices pre-ordered, god only knows how many others sold, already. 1 in 9 million catches fire and melts, and all of a sudden Samsung has gone completely wrong?
I wish people would grow up. As for the one guy with a One X, I just like a comment I read here on XDA somewhere that people justify to themselves their purchase by making out they got the best device for one reason or another.
All I can say is, when it comes from an S3 owner, it's true, we really do have the best consumer mobile device on the planet xD
:cyclops: I wish we had a troll smiley.

It is, the battery is a different story.
Click to expand...
Click to collapse
If you bothered looking up the other discussion thread and the original photos of the damaged phone, you'd soon see that the battery is one of the few components it could NOT have been.

i hope that fake picture does work it's magic like it was supposed to.
so guys, please watch those pictures closely. it' is claimed that the phone melted by itself, right ? so this means the heat source has to be inside of the phone. if you burn something from the outside with a lighter for example you will get black marks on the item where you hold the lighter to and not so dark black marks on the areas around it.
so when this phone did melt because of an very high internal heat source, why is the most black part of the phone on the outside and the less black marks further away from the phones border?
in addition to that just look at a picture of the disassembly of the phone and where the heat source would have needed to be, if it melted because of inner parts of the phone. (keep in mind it's still BS because the marks that are visible on the phone point to someone using external heat.)
at the point of the black marks is only a screw hole (left to the microusb port), so do you really think the holding of a screw or a screw itself would magically heaten up to such an extent?
if you check the other ifixit-teardown pictures you clearly see that apart from that metallic holding for a screw there is not even a chip where the supposed melt down occured. surely the creater of this fake picture wants to make you believe that the empty space did heat up so much that it melted, lol
i don't want to point fingers here, but it is extremely telling how much energy some people spend just to convince others that the galaxy s3 is crap and their phone (most of the cases the one x) is better. there is no reasonable explanation for those people other than psychological deficit which leads them to spend unusual amounts of energy to worsen samsungs reputation or justify their own choice of another phone. a healthy human being would just not care about other phones. if you are satisfied with your own decision you are at ease and would not even try to point fingers at others and how the others are (allegedly) worse.
the fact that samsung said "it nows of that case" is the standard call center reply, to let the customers think that "everything is in check". just think what the feel of the customer was, when the support tells him "hey, we never heard of such a thing and have no clue what to do".

v1rtu4l said:
i hope that fake picture does work it's magic like it was supposed to.
so guys, please watch those pictures closely. it' is claimed that the phone melted by itself, right ? so this means the heat source has to be inside of the phone. if you burn something from the outside with a lighter for example you will get black marks on the item where you hold the lighter to and not so dark black marks on the areas around it.
so when this phone did melt because of an very high internal heat source, why is the most black part of the phone on the outside and the less black marks further away from the phones border?
in addition to that just look at a picture of the disassembly of the phone and where the heat source would have needed to be, if it melted because of inner parts of the phone. (keep in mind it's still BS because the marks that are visible on the phone point to someone using external heat.)
at the point of the black marks is only a screw hole (left to the microusb port), so do you really think the holding of a screw or a screw itself would magically heaten up to such an extent?
if you check the other ifixit-teardown pictures you clearly see that apart from that metallic holding for a screw there is not even a chip where the supposed melt down occured. surely the creater of this fake picture wants to make you believe that the empty space did heat up so much that it melted, lol
i don't want to point fingers here, but it is extremely telling how much energy some people spend just to convince others that the galaxy s3 is crap and their phone (most of the cases the one x) is better. there is no reasonable explanation for those people other than psychological deficit which leads them to spend unusual amounts of energy to worsen samsungs reputation or justify their own choice of another phone. a healthy human being would just not care about other phones. if you are satisfied with your own decision you are at ease and would not even try to point fingers at others and how the others are (allegedly) worse.
the fact that samsung said "it nows of that case" is the standard call center reply, to let the customers think that "everything is in check". just think what the feel of the customer was, when the support tells him "hey, we never heard of such a thing and have no clue what to do".
Click to expand...
Click to collapse
If you actually check iFixit yourself as you suggested and check the back of the board at the same position you will notice that the bottom capacitive microphone is in exactly that position, and since it is a type of capacitor, it can blow up like that. Stop with your consipiracy bull****, malfunctions happen and this is just another of them, although a weird one. It had nothing to do with the battery or any other of the more complex components.

AndreiLux said:
If you actually check iFixit yourself as you suggested and check the back of the board at the same position you will notice that the bottom capacitive microphone is in exactly that position, and since it is a type of capacitor, it can blow up like that. Stop with your consipiracy bull****, malfunctions happen and this is just another of them, although a weird one. It had nothing to do with the battery or any other of the more complex components.
Click to expand...
Click to collapse
Exactly.
So f*cking what if ONE component in ONE phone malfunctions!!
Samsung will replace his phone, all will be good in the world again, let it go.
#****happens #unnecessaryhashtagsonxda
Sent from my GT-I9300 using xda premium

Dupes... dupes everywhere!
Closed

Cracked Camera Glass. Another build quality issue?

I've had my One from Rogers Canada since launch day last Friday.
I've been reading all the issues here about the build qualities of this phone. Mine has a hair gap on the top and the screen also rises slightly at the top edge. I've decided that these were ok and happily used my phone with great care.
No I do not have a case, and neither did I use a case for my previous Samsung Infuse which I used 2 years without dropping it ever.
Today when I turned my One over, the camera glass was cracked! It looks like it got hit somewhere and just gave in. Seems pretty impossible as the rest of the phone is in perfect condition without a single scratch. I keep the phone in my pocket top down, screen facing inwards as I always have in the last few years.
This is so frustrating...I'm afraid if I get an exchange I'll end up with one or more of the several build issues that people have been seeing.
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You will get an exchange for a damaged phone that was caused by you (intentionally or unintentionally) ? They should kick you out of the store for asking that or hang up on you if you call to simply get it exchanged without paying for the damage.
People these days .....

Probably wasn't a high impact hit. You probably leaned on the corner of a table or something without realizing it and the pressure from the corner was focused all on that point.

The do not believe that I should be held responsible for this glass. It should point to the fact that the glass might have been fractured slightly so that slight pressure pushed it in from the beginning.
The argument is that I have used this phone for 3 days, taking exceptional care of it, and ended up with a cracked camera glass as opposed of my previous phone, which I used for 2 years and doesn't have a dent in its plastic, let alone cracked glass.
Also, why be so offensive Mr insomnia? Is the fact that the One's build quality is way lower than expected hurting your fanboy heart?

Probably be a great time to buy a case, don't you think?
Sent from my HTC One using xda app-developers app

it seem like has been hit by a bullet , maybe HTC One saved your life !

Feel sorry for you bro. I am getting a leather pouch this weekend to avoid any damage to my One
Sent from my Nexus 10 using XDA Premium HD app

even if you didn't do this, You're going to have a hell of a time proving it. You very well could have just leaned on it too hard during the day and put pressure on the glass. You need a real friendly service rep to accept the possibility there was a previous fracture

10 years ago if this were a psp or gameboy we all knew we were sh1t out of luck and that it was our own fault. We "deserve" nothing.
Clowns

mettleh3d said:
10 years ago if this were a psp or gameboy we all knew we were sh1t out of luck and that it was our own fault. We "deserve" nothing.
Clowns
Click to expand...
Click to collapse
Times have changed, customers expect more because companies are providing more. If I can get better quality service why would I settle for less?
Also, phones shouldn't be designed with cases in mind. I shouldn't need to have a case for my phone to prevent camera glass shattering through normal daily use.
I'm heading back to the store tomorrow and see if I get a nice rep to help me. I'll let you guys know

jackwu95 said:
Times have changed, customers expect more because companies are providing more. If I can get better quality service why would I settle for less?
Also, phones shouldn't be designed with cases in mind. I shouldn't need to have a case for my phone to prevent camera glass shattering through normal daily use.
I'm heading back to the store tomorrow and see if I get a nice rep to help me. I'll let you guys know
Click to expand...
Click to collapse
Are you 14?

mettleh3d said:
Are you 14?
Click to expand...
Click to collapse
Move along. For all we know OP may have raised an important point. Just because you don't believe him doesn't mean he's at fault. If you don't have anything relevant to contribute then beat it.
OP, keep us posted. I haven't run across anything like that with my device. Do you use the phone to the point where it gets quite hot?
Sent from my HTC One using xda premium

mettleh3d said:
Are you 14?
Click to expand...
Click to collapse
If he is 14, you must be 3

You're not the only one having this problem. One guy on a french forum had exactly the same thing, he couldn't explain it.
Here's his picture of the cracked camera lens :

thegregulator said:
Move along. For all we know OP may have raised an important point. Just because you don't believe him doesn't mean he's at fault. If you don't have anything relevant to contribute then beat it.
OP, keep us posted. I haven't run across anything like that with my device. Do you use the phone to the point where it gets quite hot?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Thanks! Don't worry though, I'm trying to point out this problem and see if anyone else has similar experiences and we can pinpoint an issue.
I don't game on phones at all, so my device usually stays quite cool. It does warm up a bit after ~10 minutes of screen time but I doubt that could cause any issues.
fidelcstrl said:
You're not the only one having this problem. One guy on a french forum had exactly the same thing, he couldn't explain it.
Click to expand...
Click to collapse
That is interesting, thanks for sharing this, I'm looking out to see if anyone else is seeing this.
Just in case this starts happening more, my phone is from batch FA346W
Was raining the whole day today so didn't go to the store, will update once I do

Hm, might have been that the phone got hot enough to make the metal expand faster than the glass....

Not that I doubt you on for your mishap. But knowing Rogers and their ways - my family has been with them since they were still AT&T - you will need hell of a lot of explaining to convince the CSR to make them comply to your exchange request. And online sources won't make much of a statement in their mind. Try play the loyalty card and plead for forgiveness.
As to the picture above, it seems more like an impact hit as the glass seems to fracture in the center of the piece and the cracks don't extend to the edge.

Looks like the phone was abused. Hope you have Insurance because that is definitely not a warranty issue
Sent from my HTC One S using Tapatalk 2

Hi OP,
not meaning to be patronising but the glass is more brittle than the casing with lower impact resistance. so a load that might not necessarily damage the casing will more than likely damage the glass. the chances that the damage is simply contained to the glass region though is odd and one would expect there to be at least some signs of wear/ scratches etc even close to this region as in a typical case.
the main thing is how it happened which appears to be the mystery and the exchange will ultimately be based on this. looking at your picture it looks like an impact dead on the centre of the glass from the outside in. hard to be totally certain considering your pic.
i cant think of a viable scenario though other than something along the lines in my first paragraph considering the metal is in perfect condition.
i would just tell them what you have stated.

Hi OP,
I had exactly the same problem. My unit was only a day old with not a single blemish anywhere on the handset besides the crack on the camera. In fact I'm fairy certain it cracked whilst resting on my table which I found to be very odd. Anyway I did manage to get a replacement with very little hassle.
A note to some other users:
In an incident such as this the consumer is entitled to a refund or replacement or a repair depending how old the item is since purchase. There is even further statutory protection specifically under the sale of goods act. This is an expensive (£500) phone and as such it's quality and durability should be commensurate to the price paid. Thus if the OP can establish the crack happened without having dropped the phone or damaging the phone in some other way then he will be entitled to a replacement which seems likely as there are no other scratches or dents anywhere else on the unit.
I am open to listening to others' opinions but should stress that I am a lawyer and therefore am quite knowledgable on matters such as this.

Nexus 6 Quality Issues (2 out of 2 phones)

So, I bought a Nexus 6 for my wife and at first it was great. But a few weeks later, she was complaining about the camera. I check it out and there is definitely something wrong. It seems that sometimes when the camera focuses, the optical image stabilizer would jump around. It moves so much, that it seems to hit it's limits and you hear it "click". Makes recording videos useless. Worse than having no stabilizer at all.
We're beyond the 14-day return period for Sprint, so I do an advanced exchange RMA with Motorola. Two days later, the replacement phone arrives. It looks like a brand-new sealed box. But when I take the phone out, I see the back cover is separating from the phone. How does the phone like this even get put into a box? Unless the back cover separated after it was placed inside? I didn't even bother to try to turn it on and contacted Motorola via online chat. We'll see what the next steps are, but so far, I'm not impressed with the quality control. Customer service response is pretty good so far.
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I am not going to say its anyone's fault but could be multiple things .... Have you seen how package companies treat packages they are shipping .... But yes more than likely that is a problem from factory
Sent from my Nexus 6

Yeah, but not in this case. The box had a few minor dings, but was in otherwise near-perfect condition. The seal was still in perfect shape.

Looks like the battery ploded
Sent from my Nexus 6 using Tapatalk

I had the same,
but not with the back cover problem. I had my original Nexus 6 replaced 2 times.
Within 3-4 days of minimal use my nexus 6 was getting a deep scratch on the screen which was very annoying.
This is the 3rd nexus 6 i am using and i did not take out the protector with which it came with until i bought a screen guard.
So i am still worried, if i take out the screen guard it will get a scratch again.
GG3 does not seem to be implemented in nexus 6 i guess.

After three weeks, my camera got progressively worse, taking blurry shots and double exposures,.. Looked like the optical stabilization failed, I got RMA started on 30 Dec, but finally I should receive My replacement today..... Here's hoping I don't have problems.

udimars30 said:
I had the same,
but not with the back cover problem. I had my original Nexus 6 replaced 2 times.
Within 3-4 days of minimal use my nexus 6 was getting a deep scratch on the screen which was very annoying.
This is the 3rd nexus 6 i am using and i did not take out the protector with which it came with until i bought a screen guard.
So i am still worried, if i take out the screen guard it will get a scratch again.
GG3 does not seem to be implemented in nexus 6 i guess.
Click to expand...
Click to collapse
I've been using mine for more than two weeks now without any screen protector and the screen is perfect! I even carry it in my bag together with my Lumia 1520 and no problems at all! And Yes, the Nexus 6 IS with Gorilla Glass 3! I've seen people trying very hard to scratch this glass and they have all failed!

OrionBG said:
I've been using mine for more than two weeks now without any screen protector and the screen is perfect! I even carry it in my bag together with my Lumia 1520 and no problems at all! And Yes, the Nexus 6 IS with Gorilla Glass 3! I've seen people trying very hard to scratch this glass and they have all failed!
Click to expand...
Click to collapse
It scratches Buddy trust me. My nexus 5 has a few

I replaced my att nexus 6 5 times for various problem. I don't want to get it started here. Anyways, I was expecting a lot better build quaility for this price point comparing to N5. I am really disappointed. GG Motorola.

What camera are you using to take the pictures of the Defects?
The warranty process with Motorola is always good. The advance exchange program is what sets Motorola apart from the rest. I had to replace a Moto G once through this program, and very seamless with 2-day shipping.
ken830 said:
So, I bought a Nexus 6 for my wife and at first it was great. But a few weeks later, she was complaining about the camera. I check it out and there is definitely something wrong. It seems that sometimes when the camera focuses, the optical image stabilizer would jump around. It moves so much, that it seems to hit it's limits and you hear it "click". Makes recording videos useless. Worse than having no stabilizer at all.
We're beyond the 14-day return period for Sprint, so I do an advanced exchange RMA with Motorola. Two days later, the replacement phone arrives. It looks like a brand-new sealed box. But when I take the phone out, I see the back cover is separating from the phone. How does the phone like this even get put into a box? Unless the back cover separated after it was placed inside? I didn't even bother to try to turn it on and contacted Motorola via online chat. We'll see what the next steps are, but so far, I'm not impressed with the quality control. Customer service response is pretty good so far.
Click to expand...
Click to collapse

arjun90 said:
What camera are you using to take the pictures of the Defects?
Click to expand...
Click to collapse
A Canon 70D with a Sigma 18-35 f/1.8.

Ha, no wonder your pictures are so darn good. I need an SLR!
Thank you.
ken830 said:
A Canon 70D with a Sigma 18-35 f/1.8.
Click to expand...
Click to collapse

On my 5th (One DOA). My current device has the loud, clicky haptic feedback. I've had HTC devices that had clicky haptic, but this is the worst I've experienced. I'm just going to keep it unless it gets worse. After all the screen uniformity issues I've seen, I have no energy left to play the RMA lottery anymore.
Love/hate relationship.
Sent from my Nexus 6 using Tapatalk

I am getting my T-Mobile warranty phone today next day shipping. OIS failed, bad battery (max 4 hr SOT), yellow screen even when RGB'd and red when low brightness, noisy vibration. Hope this one is better or I'll be jumping to a Z3 possibly. My GF had to warranty her Z3 for a dead LCD so I'm not convinced it'd be better...

ken830 said:
So, I bought a Nexus 6 for my wife and at first it was great. But a few weeks later, she was complaining about the camera. I check it out and there is definitely something wrong. It seems that sometimes when the camera focuses, the optical image stabilizer would jump around. It moves so much, that it seems to hit it's limits and you hear it "click". Makes recording videos useless. Worse than having no stabilizer at all.
We're beyond the 14-day return period for Sprint, so I do an advanced exchange RMA with Motorola. Two days later, the replacement phone arrives. It looks like a brand-new sealed box. But when I take the phone out, I see the back cover is separating from the phone. How does the phone like this even get put into a box? Unless the back cover separated after it was placed inside? I didn't even bother to try to turn it on and contacted Motorola via online chat. We'll see what the next steps are, but so far, I'm not impressed with the quality control. Customer service response is pretty good so far.
Click to expand...
Click to collapse
Just a few observations. The phone would never be able to fit in the box with any bulge. Secondly, for a bulge to be that size it would be there are a lot of torque, yet the sides are popping off. The backcover is flexible but not so flexible as to do that where only that portion pops up like that. Perhaps a thin plastic like the Note 4, but not the hard plastic on the Nexus 6. As bad as the QC is, the factory or the guy would have to be insane to let that out of the factory. The visible glue suggests excessive pulling force. Seems like a botched attempt at removing the back to me

situman said:
Just a few observations. The phone would never be able to fit in the box with any bulge. Secondly, for a bulge to be that size it would be there are a lot of torque, yet the sides are popping off. The backcover is flexible but not so flexible as to do that where only that portion pops up like that. Perhaps a thin plastic like the Note 4, but not the hard plastic on the Nexus 6. As bad as the QC is, the factory or the guy would have to be insane to let that out of the factory. The visible glue suggests excessive pulling force. Seems like a botched attempt at removing the back to me
Click to expand...
Click to collapse
I don't have an obligation to defend myself, but I can assure you that the phone came out of the box like that. The bulge is only on one edge and it is maybe 1/8"? That's not enough to "burst" out of the box. It's definitely close-able, even if the phone is not lying completely flat. But think about this logically -- what reason do I have to make a post like this if I had somehow botched an attempt at removing the back? And what's the reason for removing the back cover anyhow? Is there something I can get to that I'm not aware of? And if I were trying to remove the back, well, it doesn't look botched at all -- Why not just continue to pull the back off? I would be half-way there. It just doesn't make any sense.

ken830 said:
I don't have an obligation to defend myself, but I can assure you that the phone came out of the box like that. The bulge is only on one edge and it is maybe 1/8"? That's not enough to "burst" out of the box. It's definitely close-able, even if the phone is not lying completely flat. But think about this logically -- what reason do I have to make a post like this if I had somehow botched an attempt at removing the back? And what's the reason for removing the back cover anyhow? Is there something I can get to that I'm not aware of? And if I were trying to remove the back, well, it doesn't look botched at all -- Why not just continue to pull the back off? I would be half-way there. It just doesn't make any sense.
Click to expand...
Click to collapse
I think the problem is your pic of the phone is so darn good. Aw, SLRs. The good old days. Everyone is used to ****ty cell phone pics now.
Sent from my Nexus 6 using Tapatalk

Received my RMA and it was not in new packaging but had a factory screen protector. OIS works on this and the vibration is not fudged.

I read about the lifting problem on Phandroid, but the picture they posted wasn't nearly as bad as this one. Your experience is probably an exception amongst exceptions.

I feel sorry for you,I hope it resolves well.
I have two (white) Nexus 6's coming from Amazon France (apparently it has a full warranty on them so..), now getting a bit worried that the quality might not be up to par. For the price point, I was expecting better. I've seen more than enough articles/posts on the net from people with problems; for the lack of phones currently releasing in the market, I'd say a good amount have defects. Hopefully the two phones I've just ordered have come from a 'second'/newer batch produced with higher QC, and hopefully your replacement for this 2nd Nexus you have is also the same.
Good luck!