Database Users

X2 Case cracking already!!!

After going through this with my X1 which I took very good care of, I was sure to be extra careful with the X2.
SE blamed HTC for the design flaw that lead to cracks in the X1, well SE... what do you say about the X2 then???
After picking up my phone yesterday I felt a sharper more jagged feel near my camera button. I did not pay attention to it at first, but I felt it again and took a closer look. This is what I found!
DO NOT REPOST OR UPLOAD THESE PICTURES ANYWHERE ELSE WITHOUT MY PERMISSION!(linking to this thread is ok)
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Here you can see the crack goes through to where the metal tab for the battery cover locks.
So the question remains, was I just unlucky? Anybody else notice cracking there in that spot? Looking at it closely I can tell you it's awfully thin and I can't see it holding up for very long.
The only thing I can say that I do differently from the average X2 owner is swap out my batteries every day. I have a standalone charger and 2 spare batteries since my X1 and I prefer to swap fresh batteries every morning instead of using USB to charge so that I don't prematurely wear out (or break) the USB jack, as was a problem with some X1s. Surely this can't cause abnormal case cracking can it???

****, i jsut looked and i have a crack too.. omg i have taken good care of this phone

mtechfan your not alone with the swapping of the battery's each day i did this with my C902. i dont have a crack by the cam button but i have just noticed that were the stylis slides in the little clip that helped lock it in place is no longer there

Well, we better all check our phones!
If we look at this from a design view... I think that the plastic bit that has the clip, that holds onto the battery cover is too thin.
I can imagine the other one on the top side failing just the same.

the back cover hinges near to that point, wouldnt be surprised if it puts extra stress on that side. i dnt think they designed it in mind with people swapping the battery every day.
had my X2 over 5months and touch wood not a crack or anything on it so far. i dont swap the battery though. my x1 had cracks, keyboard failures, peeling varnish from back cover and all manner of problems by 5months...
i was only inspecting my phone the other day and thinking to myself at how well the X2 has lasted compared to the X1. very pleased with the build quality so far.
i think we will have to recommend to everyone to avoid taking off the back cover more than they have too...

anothadave said:
i think we will have to recommend to everyone to avoid taking off the back cover more than they have too...
Click to expand...
Click to collapse
Well, that does not solve the problem. It is a ticking time bomb, who says it wont crack anyways? amdx2 does not mention swapping batteries.

mtechfan said:
Well, that does not solve the problem. It is a ticking time bomb, who says it wont crack anyways? amdx2 does not mention swapping batteries.
Click to expand...
Click to collapse
The back side area only cracked for that person because of careless ness. When you putting on the battery cover on any phone and you dont take time to see what your doing thats what gonna happen. The X2 battery cover has to metal strips at the side to be placed on the grove of the phone< when you dont place it in the grove properly it will push out the side of the phone and may brake just like what you see in those pictures you see there. So we cant blame SE for our negligence

oubsty said:
The back side area only cracked for that person because of careless ness. When you putting on the battery cover on any phone and you dont take time to see what your doing thats what gonna happen. The X2 battery cover has to metal strips at the side to be placed on the grove of the phone< when you dont place it in the grove properly it will push out the side of the phone and may brake just like what you see in those pictures you see there. So we cant blame SE for our negligence
Click to expand...
Click to collapse
Don't be so bloody ignorant, jumping to assumptions like that! Did you even bother to read the text?
That is my phone and I KNOW HOW TO PUT THE DAMN BATTERY COVER ON! I take very good care of every device I have ever owned.
This cracked over time, it has nothing to do with me being careless. Your X2 will crack soon enough, then will you say you were careless?
It's a very thin piece of plastic, take a close look!

Ohh...
I just looked aswell, and found that crack too :S
And it is two crack in an early phase too on the other side of the phone...
BAD designing SONY ERICSSON !!

kepeder said:
I just looked aswell, and found that crack too :S
And it is two crack in an early phase too on the other side of the phone...
BAD designing SONY ERICSSON !!
Click to expand...
Click to collapse
OK, so I want to know if you change your batteries often or do you just charge your phone by USB?
Can you also take pictures of the cracks on your phone for comparison to the one I have?

mtechfan said:
Well, that does not solve the problem. It is a ticking time bomb, who says it wont crack anyways? amdx2 does not mention swapping batteries.
Click to expand...
Click to collapse
how long have you had your X2?
* edit * to keep this thread constructive i think it would be helpful for people replying to this thread to specify how long theyve owned their X2, whether theyve spotted any cracks (and where) and whether they swap the batterys or remove the back cover on a regular basis.
that way it can be established if theres a particular batch of X2s that are flawed and if theres a main cause or if its just random.

anothadave said:
how long have you had your X2?
* edit * to keep this thread constructive i think it would be helpful for people replying to this thread to specify how long theyve owned their X2, whether theyve spotted any cracks (and where) and whether they swap the batterys or remove the back cover on a regular basis.
that way it can be established if theres a particular batch of X2s that are flawed and if theres a main cause or if its just random.
Click to expand...
Click to collapse
Good idea, I got mine around the end of March. Not that long really, the phone looks brand new except for the crack. I use screen protectors as well.

thats not long at all then. so about 8 weeks...
ive had a close look at that side, with the cover on it seems strong enough. but with the cover off its not all that strong. looks like the back cover provides quite a lot of the overal phone strength. the cover has metal hinges too so if anything is going to give it will be the plastic on the casing. dont really see why they had to hinge it. theyve had to put two holes there to accomodate the hinge, if they had kept a normal slide in and click back cover they could of made the casing much more solid. i suppose they thought they where being clever by having a cover with a nice locking mechanism.
ive had mine since february and the guy who had it before me must of had it a few weeks. so mine is nearly 5 months old. but ive probably only taken the back cover off about a dozen times at the most.
i also notice that the crack is quite close to the camera button.. i wonder if using the camera a lot contributes to the crack forming. i dont take many pictures so rarely use the button. just done a few tests and if u press hard on the camera button you can see the case flex slightly..

well, i don't change battery but i need take out the battery less 4 or 5 times a week to restart the phone cuz it has crushed.. also i have drop the phone a few times already..
since MR2 my phone hasn't really crashed only need a soft reset from time to time.. which i think its normal since its WINMO afterall

anothadave said:
.... i also notice that the crack is quite close to the camera button.. i wonder if using the camera a lot contributes to the crack forming. i dont take many pictures so rarely use the button. just done a few tests and if u press hard on the camera button you can see the case flex slightly..
Click to expand...
Click to collapse
Yes, I have used the camera quite a bit. That might be it!

Same here, just noticed the crack exactly at the same location ((

Hi every body
I had an X1 too, and same problems that everyone had before, case crack without ANY reason while taking care well, keyboard problems after about 8-9 months and color disappearing of back.
As everyone knows SE said that HTC is responsible for problems of x1.
After all waiting for next work of SE, we have a very close arrival of x2 and x10, so I got an x2 because I BELEIVED that SE presented x2 with all experiences and failures of x1, considering that anyone in the world knew that x10 has a excellent build quality, .... and also some known lacks.
NOW I AM DISAPPOINTED AND MAD AT SE> SHAME ON SE because of having customers like us disappointed.
I had ericsson phones since T26, T28, ......, p800,910,990, x1 and now x2
The least they can do is a simple apology

ekasraz said:
Same here, just noticed the crack exactly at the same location ((
Click to expand...
Click to collapse
Well I hope every X2 owner reads this thread and checks their device!

thanks mtechfan for the post.
I checked my phone...so far no cracks. and I dropped it and took the battery out, god knows how many times already
Ah, gonna keep my fingers crossed

This might not be highly relevant, but I have a very similar crack in my X1 (same place). It started as a tiny triangular chip along that plastic ridge/bumper. I remove the battery a decent amount due to flashing. I have also had about 2 bad drops.
Wonder if that plastic stuff some people cover their whole phones with would help avoid this.

Cracked S2 screen from a short drop. Depressed.

A really stupid story, and I am sure not that uncommon either. Was in the college cubicle this morning (adult college, English ex-pat learning Finnish) and some bright spark had set the automatic lights at something like 2-3 minutes. Cue darkness and yours truly having the bright idea (no joke intended) of grabbing my phone and using my bright-as-the-sun SAMOLED+ screen to regain composure in pitch darkness and reactivate the lights.
I accidentally dropped the phone from knee height (please, imagination not necessary) onto the tiled floor leaving me with a dim partial screen lightup and many many problems, especially as I use my phone heavily to help with my language course. AAAAAAGGG.
Well, this is definitely going to be a lesson to anyone who doesn't think it will happen to them (one more educated user down, many to go) and haven't invested in a bumper case or at least a silicone cover. The only recourse I am aware of is the screens from aliexpress.com which both cost approximately a 1/4 of what the phone is worth....unless anybody has any better sources they can share?
Before I debase myself further, I have to mention that I am a 35-yr old who moved country with his family and is currently on a government-sponsored language integration course, and is therefore on the equivalent of unemployment-level finances until at least August 2012 with books to buy and all that depressing stuff. My phone is my only real luxury at the moment (cry cry, etc) and has become a lifeline helping me improve my language skills to become employable again in a very skill-oriented country. In that respect it is more than worth its (albeit svelte) weight in gold to me.
Despite me not being an existing contributor here as such, not having accrued reputation and therefore not being seen as an investment, I plan to provide a screen replacement tutorial (laced with comments like "BUY A BUMPER CASE!") when I can afford to buy a new screen. In that respect, I have set up a "Donate To Me" button to the left in my profile chit:
<<<<<<<<<<
....which I hope people would be goodly enough to use anonymously to help ease my transition through my S2 limbo. Please understand that this is not invitation to deride me for my stupidity in not buying a case yet (practical lesson learnt already, believe me) or to comment on the validity of my request in what is to me a very troubling time.
I'll be ordering the new screen at the end of the week. This is the first picture of the intended tutorial:
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I am a fairly good photographer and document writer, if that is my one saving grace in this instance. The first wag to suggest I sell my camera or my PC gets the dogs set on them!
Source links for replacement screen assemblies:
http://www.aliexpress.com/store/905...ng-Galaxy-S-II-2-i9100-Super-AMOLED-Plus.html
http://www.aliexpress.com/store/905...-Flex-Cable-For-Samsung-Galaxy-S-2-i9100.html
My email is carldotmaltby.at.googlemaildotcom for donations. Even half a Euro here or there helps ease the sting.
If you can't be generous, please be nice.
Or in Finnish, "jos sä et voi olla antelias, ole silti kiltti".
In addition, if you live in Satakunta and need guitars/basses set up and/or repaired then I can do this for a very reasonable fee. I will also have plenty of woodland mushrooms for sale. I make a mean curry. I know far too much about Matsumoku-era Japanese Aria guitars. I can still remember most of my Sinclair Spectrum machine code. I helped to prove from geotechnical data that there is a continuous layer of impermeable clay below the Stratford Olympic Village site preventing migration of contaminants buried beneath the multi-million pound development thereon from leaching into sensitive waterways. I can calculate weight bearing and design roof trusses for lots and lots of snow. I ran 10km in a very slow 59m 52s once. I came second in an egg and spoon race when I was four. I invented one of the first network instant messaging systems in 1991 using BBC BASIC and various network hacks. I then implemented it in Winword. I know far too much about brasses. I have three points on my driving licence that I should have had removed seven years ago. I can't ice skate. If any of these skills or lack of are capitalisable to you, drop me a PM....!! Callers are standing by.

Gutted!!!
Do you not use some sort of case?
I use a great rubber one that in VERY close to the phone so doesn't even look like i use one!
Looks good and would save my phone if i ever dropped it

Ouch...
Many sympathies. And good luck learning Finnish, it's horribly tough. I gave up and learnerd Swedish instead from my Finnish ex - helluva lot easier.

@OneZeoN - I've never actually used a case before, and it is only recently (well, July 2010) when I bought my first large format screen phone. Before then They were semi-bricks like my Nokia 5800 Xpress Music which you'd need to stab with an icepick to damage. My original Galaxy S never failed either. I've always been very careful (or lucky).
I guess I fell for the svelte design and feather weight of the S2. It's a shame that form is taking more precedence over function in some kind of counter-productive race on thinnest-flattest-lightest-shiniest, as the walls of material physics are being hit hard. Shock-absorbancy doesn't marry well with thin and stiff as my S2 proves.
I'm going over whether to run a silicone skin or a proper bumper case. Given that every Euro counts at the moment (upcoming school books and my wife needs a nurse uniform "for school", woof) I'm a little worried that silicone might not provide the protection and assurance an expensive phone like an S2 really needs. As you say, more than likely better than no protection!
@B3311 - Finnish is unfeasibly hard. That said, it is very logical like German is. You can read Finnish straight from the page and even if you don't know the words or the sense of what you are reading, everything can be vocalised. The grammar is the problem, cramming that system into your head and then realising you haven't had time to absorb any vocab so you have nothing useful to say. I keep telling myself that two years of intensive language courses will pay off for the rest of my life. Swedish is easy, yes.

Does it affect the way your screen renders things or is it only on the gorilla glass?
My friend dropped his belt buckle on his LG Optimus 2X and cracked his gorilla glass but it still turns on and renders without problems. He sent it back to LG and got a replacement (only the glass) for $5 + $10 service fee.
Or maybe this can help?

Thanks for the link. My glass is immaculate and the crack is in the screen component mounted beneath the glass itself.
More than a little polishing required here!
<edit: apologies for the bad photo. snap decision and not set up fully hence the reflection!>

If you find a source for the bits, I would be pleased to hear about it.
My buddy's son did the same thing, but the display underneath is OK, but the glass is cracked. He now has my spare gel case, but needs to find a new glass.
Someone else, with an iPhone 4, told me his agent charged £180 to replace the glass when he did it.

The screen, glass and bezel seem to comprise one unit. I haven't taken my S2 apart any further than the rear plastic cover and bezel as I only really want to try this once I get around to replacing the screen for real. It seems it will be a "full body transplant" of all components and boards from the old damaged (well, killed) screen straight across to the new unit.
A full teardown is available here:
http://www.ifixit.com/Teardown/Samsung-Galaxy-S-2-Teardown/5861/1
...and a little-too-quick-for-my-liking video on YouTube:
http://www.youtube.com/watch?v=QKztg1ra4-0
Most of this evening will be spent looking for sources. Amazon and "Ali Express" seem like the most likely sources, however I haven't even found suggestions here really. Has nobody broken their S2 yet, unlike me?
I'm marginally concerned about ordering from a random Chinese site, however since it likely won't come from anywhere else what can I do? X'D
Oh, and despite my apparent light-hearted posting I am still depressed. Levity in the face of gravity and all that.

"Disassembly" in pic slideshow.
http://www.youtube.com/watch?v=VYNy0ODQ26A

Has anybody had any experience with this company? Going to ask this in the accessories section also.
http://www.repairsuniverse.com/samsung-galaxy-s-i9000-lcd-touch-screen-digitizer-replacement.html

I sympathise with the OP. I cracked the glass to the left of the home screen button, it shattered in an area 6 x 10 mm and propogated from the bottom left hand corner, with 4 long cracks running into the main screen area. Fortunatly for me the it still works and the long cracks are very fine and not too distracting.
It was in my pocket when it happen and i don't recall bashing into anything. I assume it was a glancing blow from the handle of a cupboard door which matches the hight where my phone would sit in my pocket. When I first pull it out I thought I had my friends phone (HTC Touch HD2 since he has cracks from where it fell from his bike) gutted when I realised what had occurred.
I have looked up service centres in the uk and was sent to CPW in Bristol, spoke to "the Tech Guy" they quote £150, 2 days lead on the part (incidental anecdote: and their engineer isnt in because he has a bad back. The guy told me had had a similar crack in his sgs2.) Have found others offering fitting for £125 but would much prefer the recommendation of a stranger on a website i lurk in . I have put a cheap screen protector on top so not to loose further glass.
anyway good luck.

Small donation sent. Good luck.

Thank you! I really appreciate it and the other donations made so far. I calculate that I am about 2-3% of the way there already. I think I remember where my anti-static wrist strap is also! I just need to locate a SAMOLED+ screen replacement.
I believe I will need to inspect the screen assembly when it arrives, as this may not involve a "full body" transplant and might just require the Gorilla glass debonding from the bezel rather than a full disassemble. I'm not sure which of these I actually prefer however...
@s1lvf1sh - those propogating cracks must be a complete nightmare as any pressure will surely apply stress along them! I don't know whether the glass can be replaced on its own as it seems to be that it is bonded to the SAMOLED itself. Perhaps this goes some way as to explaining the high cost of glass replacement services? I hope to see Samsung using flexible AMOLEDs in the next couple of years, as they appear to be all but immune to convential damage.
....and unconvential damage....
http://www.youtube.com/watch?v=f8S8tbQMp2k

Pulled the trigger on a new SAMOLED screen from a UK reseller for a reasonable price. Should arrive next week, so unless I get some good time during the day that week I will be documenting the replacement process next Saturday and uploading the same or the next day or thereabouts.
Thanks to everybody that made donations. Found out yesterday that my next language book will cost me €49(£42) which is a serious dent in our general finances alongside this new screen and my intended bumper case. Any supplementary donations are always welcome of course! :-D
Whilst I am on-topic; if any steps of the transplant process need documenting in specific detail, it would be a good time to discuss those now I guess.

I'm no expert here..... but on my O2 mini I had many a year ago I had the screen go garbled like that after i dropped it. Now I understand that this phone is a amoled where my O2 was an lcd but I found the problem with the O2 was the flat cable connection for the screen to the motherboard....
Just a thought and doubt your problem is the same but you have to pull the phone apart anyway so worth a check.

pbrown77 said:
I'm no expert here..... but on my O2 mini I had many a year ago I had the screen go garbled like that after i dropped it. Now I understand that this phone is a amoled where my O2 was an lcd but I found the problem with the O2 was the flat cable connection for the screen to the motherboard....
Just a thought and doubt your problem is the same but you have to pull the phone apart anyway so worth a check.
Click to expand...
Click to collapse
It's unlikely that I am the first person with a broken S2 LCD/LED given the number of them up for sale out there. In that respect any fatal design flaws should have been reported by now, so I doubt it will be a similar problem however I never rule anything out until I have appropriate evidence so I will definitely examine the damaged screen and trace the source of the crack back through to the initial shock transmission point in the (relatively) inelastic case.
In other news, I am heavily tempted to buy an aluminium Taurus case.

don't buy the story. My SG2 fell down 3times. One time even from more than 2.5 meters hight. No impact on any function so far.
sorry, but wish you good luck anyway. May God give you power to manage your life with honour.

Story? It's far from being a story at this end of the Internet! I'm stuck with "using" a GT-S3370E whilst I've been rejigging money to cover this repair and have discovered the downside of syncing all your contacts with your Google account....when you move backwards to an older phone that can't do that, you find that you have no numbers on your phone. Bleh.
Good luck with dropping your phone "successfully". Most people just don't get second chances you know? Just happy that I'm living my life honourably under my own steam thanks.
PS. A big Saturday handshake to the last donation received! Makes me feel a hell of a lot less "out in the cold" from my little disaster.
PPS. Missing Android.

Feel with you. Made my first scratch today dropping mine from knee height as well...Luckily its at the edge of the screen and barely visible.
Sent from my GT-P7500 using Tapatalk

bingoking said:
Feel with you. Made my first scratch today dropping mine from knee height as well...Luckily its at the edge of the screen and barely visible.
Sent from my GT-P7500 using Tapatalk
Click to expand...
Click to collapse
No scratches in mine. I suppose that just makes it worse, that I wrote off a pristine Gorilla Glass screen by cracking the LED underneath. I hated the scratch in my original S. 3mm right down in the middle, two-thirds down. Grr.
Considering a Zonus leather wallet case instead of a bumper. Not a fan of the portrait ones though. A little too Star Trek communicator for my liking....reminds me of Ace Ventura too....

Meltdown?!? Oh my!

Well this certainly would be a deal breaker.
http://m.pocketnow.com/2012/06/21/g...ng-aware-of-the-problem/?wpmp_switcher=mobile
Sent from my SGH-T959 (thank you TeamWhiskey!) using XDA

there are already like 2 threads about this.. did we need another?

Welcome to two days ago OP.
close thread please.
Sent from my GT-I9300 using xda premium

CatThief said:
Well this certainly would be a deal breaker.
http://m.pocketnow.com/2012/06/21/g...ng-aware-of-the-problem/?wpmp_switcher=mobile
Sent from my SGH-T959 (thank you TeamWhiskey!) using XDA
Click to expand...
Click to collapse
This would of made a great at&t 4G commercial

Now if only Samsung would care this much about lesser issues like the screen problems.

Oh no. Oh no! OH YEAH!
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Old..... and dupe thread.

wow...
and here I thought my S3 is way more cooler than my old S2...

demonwind said:
Now if only Samsung would care this much about lesser issues like the screen problems.
Click to expand...
Click to collapse
What screen problems?
Sent from my GT-I9300 using Tapatalk 2

Yes, one reported melted phone and suddenly all of the millions of phones out there are ticking time bombs? Don't be silly...
Sent från mein I9300 via Tapatalk 2. Kyllä!

shevo said:
wow...
and here I thought my S3 is way more cooler than my old S2...
Click to expand...
Click to collapse
It is, the battery is a different story.

graffixnyc said:
there are already like 2 threads about this.. did we need another?
Click to expand...
Click to collapse
I did not see them. Thank you for your graceful kindness in pointing that out.
Sent from my SGH-T959 (thank you TeamWhiskey!) using XDA

Love it.
I love all the Samsung name calling that's going on in the comments of the article in the OP.
So, lets look at this, 9 million devices pre-ordered, god only knows how many others sold, already. 1 in 9 million catches fire and melts, and all of a sudden Samsung has gone completely wrong?
I wish people would grow up. As for the one guy with a One X, I just like a comment I read here on XDA somewhere that people justify to themselves their purchase by making out they got the best device for one reason or another.
All I can say is, when it comes from an S3 owner, it's true, we really do have the best consumer mobile device on the planet xD
:cyclops: I wish we had a troll smiley.

It is, the battery is a different story.
Click to expand...
Click to collapse
If you bothered looking up the other discussion thread and the original photos of the damaged phone, you'd soon see that the battery is one of the few components it could NOT have been.

i hope that fake picture does work it's magic like it was supposed to.
so guys, please watch those pictures closely. it' is claimed that the phone melted by itself, right ? so this means the heat source has to be inside of the phone. if you burn something from the outside with a lighter for example you will get black marks on the item where you hold the lighter to and not so dark black marks on the areas around it.
so when this phone did melt because of an very high internal heat source, why is the most black part of the phone on the outside and the less black marks further away from the phones border?
in addition to that just look at a picture of the disassembly of the phone and where the heat source would have needed to be, if it melted because of inner parts of the phone. (keep in mind it's still BS because the marks that are visible on the phone point to someone using external heat.)
at the point of the black marks is only a screw hole (left to the microusb port), so do you really think the holding of a screw or a screw itself would magically heaten up to such an extent?
if you check the other ifixit-teardown pictures you clearly see that apart from that metallic holding for a screw there is not even a chip where the supposed melt down occured. surely the creater of this fake picture wants to make you believe that the empty space did heat up so much that it melted, lol
i don't want to point fingers here, but it is extremely telling how much energy some people spend just to convince others that the galaxy s3 is crap and their phone (most of the cases the one x) is better. there is no reasonable explanation for those people other than psychological deficit which leads them to spend unusual amounts of energy to worsen samsungs reputation or justify their own choice of another phone. a healthy human being would just not care about other phones. if you are satisfied with your own decision you are at ease and would not even try to point fingers at others and how the others are (allegedly) worse.
the fact that samsung said "it nows of that case" is the standard call center reply, to let the customers think that "everything is in check". just think what the feel of the customer was, when the support tells him "hey, we never heard of such a thing and have no clue what to do".

v1rtu4l said:
i hope that fake picture does work it's magic like it was supposed to.
so guys, please watch those pictures closely. it' is claimed that the phone melted by itself, right ? so this means the heat source has to be inside of the phone. if you burn something from the outside with a lighter for example you will get black marks on the item where you hold the lighter to and not so dark black marks on the areas around it.
so when this phone did melt because of an very high internal heat source, why is the most black part of the phone on the outside and the less black marks further away from the phones border?
in addition to that just look at a picture of the disassembly of the phone and where the heat source would have needed to be, if it melted because of inner parts of the phone. (keep in mind it's still BS because the marks that are visible on the phone point to someone using external heat.)
at the point of the black marks is only a screw hole (left to the microusb port), so do you really think the holding of a screw or a screw itself would magically heaten up to such an extent?
if you check the other ifixit-teardown pictures you clearly see that apart from that metallic holding for a screw there is not even a chip where the supposed melt down occured. surely the creater of this fake picture wants to make you believe that the empty space did heat up so much that it melted, lol
i don't want to point fingers here, but it is extremely telling how much energy some people spend just to convince others that the galaxy s3 is crap and their phone (most of the cases the one x) is better. there is no reasonable explanation for those people other than psychological deficit which leads them to spend unusual amounts of energy to worsen samsungs reputation or justify their own choice of another phone. a healthy human being would just not care about other phones. if you are satisfied with your own decision you are at ease and would not even try to point fingers at others and how the others are (allegedly) worse.
the fact that samsung said "it nows of that case" is the standard call center reply, to let the customers think that "everything is in check". just think what the feel of the customer was, when the support tells him "hey, we never heard of such a thing and have no clue what to do".
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Click to collapse
If you actually check iFixit yourself as you suggested and check the back of the board at the same position you will notice that the bottom capacitive microphone is in exactly that position, and since it is a type of capacitor, it can blow up like that. Stop with your consipiracy bull****, malfunctions happen and this is just another of them, although a weird one. It had nothing to do with the battery or any other of the more complex components.

AndreiLux said:
If you actually check iFixit yourself as you suggested and check the back of the board at the same position you will notice that the bottom capacitive microphone is in exactly that position, and since it is a type of capacitor, it can blow up like that. Stop with your consipiracy bull****, malfunctions happen and this is just another of them, although a weird one. It had nothing to do with the battery or any other of the more complex components.
Click to expand...
Click to collapse
Exactly.
So f*cking what if ONE component in ONE phone malfunctions!!
Samsung will replace his phone, all will be good in the world again, let it go.
#****happens #unnecessaryhashtagsonxda
Sent from my GT-I9300 using xda premium

Dupes... dupes everywhere!
Closed

Ahh, yes. Monday... beginning of the week. Oh! And the screen on my Nexus 7 cracked.

Not really sure how it happened. I had the thing in my pocket, as I had done no less than 300 other times. Never sat down or had anything else in my pocket, etc. Just did it as I was getting other things together to go out the door. Went to get in my car, took it out of my pocket and got inside. When I set it on the passenger seat I took notice to what I thought was a hair. Of course, it wasn't a hair. It was a crack. I sat the thing on my passenger seat, and drove to work, which is like... 500 yards away... looked over to pick it up and go inside and I had a second crack branched off of the original. Nice.
I did not have noticeable screen lift or creaking of any sort. Previously I had applied a good amount of pressure by hand to the area to see if I could duplicate what other users were talking about, but I never could. If I had to judge, based on insanely crazy ADD assessments, I would say I had the ever so slightest amount of screen lift on the left side. I'm talking a difference of about a thickness of a sheet of paper, and the ridge on the left still existed, even though I would have to say it may have not been as deep as the right side.
So now I'm kind of wondering what to do. I've never worked on a tablet, but I've taken apart countless laptops and even done LCD swaps on them. Part of me wonders if I should just purchase a new screen for it. I mean, can you do that? I'm looking around online and I'm finding LCD replacements, but I'm not sure what to think of them, as it's the glass that cracked. Is the surface glass/LCD panel itself all one unit?
I'm halfway debating that I un-root this thing (since ASUS seems to be a hater in that department) and send it back to ASUS for repair. Of course, it'll be a 2 week turn around, which is awesome, and I'm not even sure if it'll be covered. I always felt a screen crack was a hard thing to argue. Something involving pressure had to do it, but oddly I have no explanation for it.
I have no idea, overall... what do you guys think? I began to really use the tablet a lot, and I even just got the thing fully rooted to use USB OTG with it and my 500GB external HDD packed of stuff, which I thought would be nice on a trip coming this October.
tl:dr, screen cracked, which solution?
Purchase new LCD replacement, install myself. Pros - could epoxy any weak area on the left side. Cons - it's a repair that costs money that I'm not sure is justified on such a new unit
Un-root, return to ASUS, hope there's no hassle. Pros - could be free warrantied repair. Cons - is it "really" fixed against left-side screen problems? And LOL @ having to un-root.
Sell cheap on Ebay, set cash aside, wait for something else. Pros - maybe something better is soon to come? Cons - I'm down a device for what could be a semi lengthy time, which I had begun to use as a personal laptop replacement (between desktop and tablet, it was a pretty solid combo for me)

First of all, can you please verify that the left side of your screen is actually below the bezel?
Here is the best way to check I've found.
http://forum.xda-developers.com/showthread.php?p=30720892#post30720892
Even if the screen lift is subtle enough to ignore, there's going to be an equally subtle amount of flex. That means repetitive stress, and there have been user reports of lifted screens cracking under normal use.
http://forums.androidcentral.com/google-nexus-7-tablet-forum/201712-screen-lift-but-lazy-return.html
And here is a post by someone like yourself who went to ASUS about it. They sent him a fruit basket with his replacement of course.
http://rootzwiki.com/topic/32838-cracked-screen-upload-picture-please/
Although the cause of your crack is unverified, I don't think we should assume that it happening on the left side is a coincidence. Your experience is consistent with other reports.
I personally returned three units for minor screen lift and asked for a refund on the third because I decided to treat this as a potentially serious issue. In my opinion, only customers who trust the Play store warranty implicitly should consider tolerating a hair of separation.
I hope you can resolve this with ASUS. It's a longshot but worth trying.
And by 'resolve' I mean convince them to recognize this as a manufacturing flaw before sending it in.

pxlitup said:
convince them to recognize this as a manufacturing flaw before sending it in.
Click to expand...
Click to collapse
There is demonstrably a manufacturing flaw with the N&'s screen LINK
Any flexing is out with the design parameters of any hard glass touch screen and as such flexing will lead to premature failure.

I understand. I've been retracing my steps all morning and I'm downright baffled at what I did to cause this. I had the tablet on the kitchen counter, along with my keys, phone, and laptop bag... put the phone in one pocket, tablet in another, walked outside, took tablet out of my pocket, and bam - I saw it. So it's a matter of about 9 steps I took to my car. No stairs, no epic falls on my rear end, nothing like that. It's because of that (coupled with the fact it happened on the left side) that I'm wondering if it is some more food for thought in regard to it being a design flaw.
pxlitup said:
And here is a post by someone like yourself who went to ASUS about it. They sent him a fruit basket with his new one of course.
Click to expand...
Click to collapse
Apologies... I'm unsure if the fruit basket/new tablet was sarcasm or if I somehow missed it. Are you suggesting that ASUS repaired his cracked screen without issue??
And by 'resolve' I mean convince them to recognize this as a manufacturing flaw before sending it in.
Click to expand...
Click to collapse
Well, I somewhat tried to do that over the phone just now. I didn't have my serial number handy but I did everything I could aside from giving them the serial number, so I need to call back later when I can get the box and give them the rest of the info. As I talked with the rep, I explained to him I've done a great deal of reading about the Nexus 7, and I stressed that the left-side screen issues don't seem to be exactly uncommon. He said the most common thing he hears about screen cracks is when people have the tablet sitting in extreme hot/cold and reverse the temperature quicker than they realize. Meaning if they leave the tablet in their car overnight and it's cold, bring it inside and use it while sitting against the fireplace, then they may face the issue. I stressed two or three times that I had no idea how this happened and that I applied no pressure to the tablet to cause this. He said if ASUS finds that it's customer caused, you'll have the option to pay for the repair and have it sent back. Otherwise, you'll get it repaired and sent back without question.
I know with him being on the phone and not having seen this issue personally it's hard for me to assure him that this is either a fluke thing or a design flaw, but he didn't really seem too concerned (or aware) of what issues I brought up that I've heard about from the Nexus 7. I mentioned that some users reported that their screw seemed to be too long, causing an unevenness and therefore a perfect storm often resulting in a cracked screen. I also brought up other various screen separation issues, but he seemed to be unaware of them. Granted, he's just the front end phone support rep, so maybe he doesn't know as much as the techs do who actually work on the devices.
That being said, I'm not sure that I can get a guaranteed feeling before sending it in that this will be covered under warranty. All I can really do is wait to hear back from them and if they come back and say it was caused by customer negligence, to be aware of the facts in regard to what screen issues are out there to make for a compelling counter-claim. I'm doubtful it'll matter, though. It's not like it's an internal issue where the CPU seized up, something beyond customer control. Hopefully this won't be a headache...
In other news, I didn't use my tablet since the screen is of course cracked, but I just realized the entire touch interface is not working either.
Perfect start to the day. :good:

JaSauders said:
I understand. I've been retracing my steps all morning and I'm downright baffled at what I did to cause this. I had the tablet on the kitchen counter, along with my keys, phone, and laptop bag... put the phone in one pocket, tablet in another, walked outside, took tablet out of my pocket, and bam - I saw it. So it's a matter of about 9 steps I took to my car. No stairs, no epic falls on my rear end, nothing like that. It's because of that (coupled with the fact it happened on the left side) that I'm wondering if it is some more food for thought in regard to it being a design flaw.
Click to expand...
Click to collapse
Screen lift would explain it. Check your tablet more thoroughly using the following guide, and take a photo if possible.
http://forum.xda-developers.com/showthread.php?p=30720892#post30720892
If your lift is significant enough to be discovered by this visual test then it will not be difficult to prove.
Apologies... I'm unsure if the fruit basket/new tablet was sarcasm or if I somehow missed it. Are you suggesting that ASUS repaired his cracked screen without issue??
Click to expand...
Click to collapse
Click the corresponding link?
ASUS told him to take a hike.
Well, I somewhat tried to do that over the phone just now. I didn't have my serial number handy but I did everything I could aside from giving them the serial number, so I need to call back later when I can get the box and give them the rest of the info. As I talked with the rep, I explained to him I've done a great deal of reading about the Nexus 7, and I stressed that the left-side screen issues don't seem to be exactly uncommon. He said the most common thing he hears about screen cracks is when people have the tablet sitting in extreme hot/cold and reverse the temperature quicker than they realize. Meaning if they leave the tablet in their car overnight and it's cold, bring it inside and use it while sitting against the fireplace, then they may face the issue. I stressed two or three times that I had no idea how this happened and that I applied no pressure to the tablet to cause this. He said if ASUS finds that it's customer caused, you'll have the option to pay for the repair and have it sent back. Otherwise, you'll get it repaired and sent back without question.
Click to expand...
Click to collapse
If you can provide some evidence that your screen wasn't flush that should improve your chances.
ASUS is not a company that cares. The best you can do is legitimately present your case to a rare CSR who does.
Calling unprepared and baffled isn't going to work. Don't threaten, but you'll need to be assertive and better informed.
I know with him being on the phone and not having seen this issue personally it's hard for me to assure him that this is either a fluke thing or a design flaw, but he didn't really seem too concerned (or aware) of what issues I brought up that I've heard about from the Nexus 7. I mentioned that some users reported that their screw seemed to be too long, causing an unevenness and therefore a perfect storm often resulting in a cracked screen. I also brought up other various screen separation issues, but he seemed to be unaware of them. Granted, he's just the front end phone support rep, so maybe he doesn't know as much as the techs do who actually work on the devices.
That being said, I'm not sure that I can get a guaranteed feeling before sending it in that this will be covered under warranty. All I can really do is wait to hear back from them and if they come back and say it was caused by customer negligence, to be aware of the facts in regard to what screen issues are out there to make for a compelling counter-claim. I'm doubtful it'll matter, though. It's not like it's an internal issue where the CPU seized up, something beyond customer control. Hopefully this won't be a headache...
Click to expand...
Click to collapse
The screw theory and other warranty friendly experiments have been pretty much discredited.
Here is the current working theory for why the left side is able to lift up, summarized by yours truly because it's easier to find my own posts, but trust me that this has been corroborated by several teardowns.
http://forum.xda-developers.com/showthread.php?p=30707430#post30707430

I took no less than 30 pictures. It's impossible to really grab a solid image of what's going on. Here's the best I could do.
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The screen lift you see is definitely worse now than it originally was, likely due to the actual crack relieving whatever pressure the screen was previously under.
If you notice, there's two cracks on the left side. The one that's a bit more rounded and lower on the left side was the original. As I said, I got in the car and went to work a mile away. Once I took another look, a second crack appeared - which is the one that shoots up the left side of the screen.
Fingers crossed.

JaSauders said:
I took no less than 30 pictures. It's impossible to really grab a solid image of what's going on. Here's the best I could do.
Click to expand...
Click to collapse
You need to take a better picture, preferably without the trippy reflection, but the edge of your screen is definitely higher than the bezel.
That's a very good thing.
The screen lift you see is definitely worse now than it originally was, likely due to the actual crack relieving whatever pressure the screen was previously under.
Click to expand...
Click to collapse
This photo proves that the left side of your screen is higher than the bezel, and if you explain that your screen was lifting up before it cracked -- which it almost certainly was, even if you failed to notice it before -- then you have as good a chance of ASUS honoring your warranty as anyone.
I suggest that you correspond with ASUS and try to get them to acknowledge that this doesn't appear to be your fault before sending it in. You would need to get their assessment of the photo to do this, probably via email.
If you notice, there's two cracks on the left side. The one that's a bit more rounded and lower on the left side was the original. As I said, I got in the car and went to work a mile away. Once I took another look, a second crack appeared - which is the one that shoots up the left side of the screen.
Fingers crossed.
Click to expand...
Click to collapse
If ASUS tries to screw you, try explaining what happened to Google Support. Although you didn't buy your device from the Play store, Google may take an interest in your case if ASUS fails to honor its warranty by accusing you of causing a well known manufacturing flaw.
You did buy this from somewhere other than the Play store, correct?
I'm just making sure you understand that Google handles Play store warranties. You wouldn't need to deal with ASUS at all if you ordered it there.

Thanks for your response. Yes, I bought it from Wal-Mart. Right now I'm almost wishing that I bought it from the Play store as Google sounds like they offer significantly better support than ASUS.
I know I need to take a better picture as well, it's just what I had at the time, so I at least wanted to give you guys some degree of a visual.
I did end up getting through to ASUS a 2nd time (had to call back because I didn't have my SN handy). The call ultimately got disconnected. No idea what happened... I heard him, he didn't hear me. I did explain in the conversation that I am well aware of what issues exist and I want this thing repaired. It's a C60 model, which sounds like the first gen with the questionable issues at hand. He did however say, well the one curve ball is, the techs are going to ask a very valuable question - was the device sent out with a cracked screen?
I pretty much almost went off the deep end there. I said, do me a favor, and take down these notes. There is a design flaw. Period. Google acknowledged it. ASUS should too. My device fell under this category. This issue will be addressed and repaired by ASUS.
At this point he sounded to be more "on the same page" with me, so we went to go through the RMA process, but then the call got wacky. I have to admit, I am exceptionally concerned about the comment he made. How on earth can they base cracked screen repairs on a premise like that.
At any rate, we'll try calling back again. Hopefully there won't be a headache, but I'm not convinced it'll exactly be easy. The tablet otherwise is in absolute perfect shape, so there's definitely no sign of a drop, etc. Who knows, maybe ASUS will surprise me?
EDIT - also, their on hold "did you know?" messages are enraging me. "Did you know that if you have a single bright or dead pixel on your LCD screen, ASUS will replace the entire thing for free?"
Don't worry. I wrote that little tid bit down for later reference if this turns into a fiasco. :good:

Well, I'm sending the gizmo back today. I'm questioning how I should handle it. ASUS really has me on edge since their warranty support seems extremely sub par based on what some users said already about repairs. Also, based on the fact the one rep I spoke to said it's unlikely they'll fix it without charging me sent me through the roof, as he said there's no design flaws - despite the fact Google has even said that... maybe include a picture and a short note in the box:
"Here's a picture depicting the screen lift that had existed prior to the crack forming, which is directly in line with the design flaw that plagued a few of the first generation devices that Google has confirmed. Hope this helps."
I don't want to come off as if I want to pick a fight, but I'm just on edge due to what the rep told me. On the flip side, I could always wait until they call me saying they'll charge me, then go from there. Meh.

Cracked Camera Glass. Another build quality issue?

I've had my One from Rogers Canada since launch day last Friday.
I've been reading all the issues here about the build qualities of this phone. Mine has a hair gap on the top and the screen also rises slightly at the top edge. I've decided that these were ok and happily used my phone with great care.
No I do not have a case, and neither did I use a case for my previous Samsung Infuse which I used 2 years without dropping it ever.
Today when I turned my One over, the camera glass was cracked! It looks like it got hit somewhere and just gave in. Seems pretty impossible as the rest of the phone is in perfect condition without a single scratch. I keep the phone in my pocket top down, screen facing inwards as I always have in the last few years.
This is so frustrating...I'm afraid if I get an exchange I'll end up with one or more of the several build issues that people have been seeing.
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You will get an exchange for a damaged phone that was caused by you (intentionally or unintentionally) ? They should kick you out of the store for asking that or hang up on you if you call to simply get it exchanged without paying for the damage.
People these days .....

Probably wasn't a high impact hit. You probably leaned on the corner of a table or something without realizing it and the pressure from the corner was focused all on that point.

The do not believe that I should be held responsible for this glass. It should point to the fact that the glass might have been fractured slightly so that slight pressure pushed it in from the beginning.
The argument is that I have used this phone for 3 days, taking exceptional care of it, and ended up with a cracked camera glass as opposed of my previous phone, which I used for 2 years and doesn't have a dent in its plastic, let alone cracked glass.
Also, why be so offensive Mr insomnia? Is the fact that the One's build quality is way lower than expected hurting your fanboy heart?

Probably be a great time to buy a case, don't you think?
Sent from my HTC One using xda app-developers app

it seem like has been hit by a bullet , maybe HTC One saved your life !

Feel sorry for you bro. I am getting a leather pouch this weekend to avoid any damage to my One
Sent from my Nexus 10 using XDA Premium HD app

even if you didn't do this, You're going to have a hell of a time proving it. You very well could have just leaned on it too hard during the day and put pressure on the glass. You need a real friendly service rep to accept the possibility there was a previous fracture

10 years ago if this were a psp or gameboy we all knew we were sh1t out of luck and that it was our own fault. We "deserve" nothing.
Clowns

mettleh3d said:
10 years ago if this were a psp or gameboy we all knew we were sh1t out of luck and that it was our own fault. We "deserve" nothing.
Clowns
Click to expand...
Click to collapse
Times have changed, customers expect more because companies are providing more. If I can get better quality service why would I settle for less?
Also, phones shouldn't be designed with cases in mind. I shouldn't need to have a case for my phone to prevent camera glass shattering through normal daily use.
I'm heading back to the store tomorrow and see if I get a nice rep to help me. I'll let you guys know

jackwu95 said:
Times have changed, customers expect more because companies are providing more. If I can get better quality service why would I settle for less?
Also, phones shouldn't be designed with cases in mind. I shouldn't need to have a case for my phone to prevent camera glass shattering through normal daily use.
I'm heading back to the store tomorrow and see if I get a nice rep to help me. I'll let you guys know
Click to expand...
Click to collapse
Are you 14?

mettleh3d said:
Are you 14?
Click to expand...
Click to collapse
Move along. For all we know OP may have raised an important point. Just because you don't believe him doesn't mean he's at fault. If you don't have anything relevant to contribute then beat it.
OP, keep us posted. I haven't run across anything like that with my device. Do you use the phone to the point where it gets quite hot?
Sent from my HTC One using xda premium

mettleh3d said:
Are you 14?
Click to expand...
Click to collapse
If he is 14, you must be 3

You're not the only one having this problem. One guy on a french forum had exactly the same thing, he couldn't explain it.
Here's his picture of the cracked camera lens :

thegregulator said:
Move along. For all we know OP may have raised an important point. Just because you don't believe him doesn't mean he's at fault. If you don't have anything relevant to contribute then beat it.
OP, keep us posted. I haven't run across anything like that with my device. Do you use the phone to the point where it gets quite hot?
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Thanks! Don't worry though, I'm trying to point out this problem and see if anyone else has similar experiences and we can pinpoint an issue.
I don't game on phones at all, so my device usually stays quite cool. It does warm up a bit after ~10 minutes of screen time but I doubt that could cause any issues.
fidelcstrl said:
You're not the only one having this problem. One guy on a french forum had exactly the same thing, he couldn't explain it.
Click to expand...
Click to collapse
That is interesting, thanks for sharing this, I'm looking out to see if anyone else is seeing this.
Just in case this starts happening more, my phone is from batch FA346W
Was raining the whole day today so didn't go to the store, will update once I do

Hm, might have been that the phone got hot enough to make the metal expand faster than the glass....

Not that I doubt you on for your mishap. But knowing Rogers and their ways - my family has been with them since they were still AT&T - you will need hell of a lot of explaining to convince the CSR to make them comply to your exchange request. And online sources won't make much of a statement in their mind. Try play the loyalty card and plead for forgiveness.
As to the picture above, it seems more like an impact hit as the glass seems to fracture in the center of the piece and the cracks don't extend to the edge.

Looks like the phone was abused. Hope you have Insurance because that is definitely not a warranty issue
Sent from my HTC One S using Tapatalk 2

Hi OP,
not meaning to be patronising but the glass is more brittle than the casing with lower impact resistance. so a load that might not necessarily damage the casing will more than likely damage the glass. the chances that the damage is simply contained to the glass region though is odd and one would expect there to be at least some signs of wear/ scratches etc even close to this region as in a typical case.
the main thing is how it happened which appears to be the mystery and the exchange will ultimately be based on this. looking at your picture it looks like an impact dead on the centre of the glass from the outside in. hard to be totally certain considering your pic.
i cant think of a viable scenario though other than something along the lines in my first paragraph considering the metal is in perfect condition.
i would just tell them what you have stated.

Hi OP,
I had exactly the same problem. My unit was only a day old with not a single blemish anywhere on the handset besides the crack on the camera. In fact I'm fairy certain it cracked whilst resting on my table which I found to be very odd. Anyway I did manage to get a replacement with very little hassle.
A note to some other users:
In an incident such as this the consumer is entitled to a refund or replacement or a repair depending how old the item is since purchase. There is even further statutory protection specifically under the sale of goods act. This is an expensive (£500) phone and as such it's quality and durability should be commensurate to the price paid. Thus if the OP can establish the crack happened without having dropped the phone or damaging the phone in some other way then he will be entitled to a replacement which seems likely as there are no other scratches or dents anywhere else on the unit.
I am open to listening to others' opinions but should stress that I am a lawyer and therefore am quite knowledgable on matters such as this.