Database Users

SMS Problems

oi,
i (and it seems like others as i´ve read in a german forum do as well) have serious problems with sending sms.
- some of them arrive twice
- some of them arrive in a "scrambled" way ...like mixed up with old ones
- and sometimes old ones are being sent a second time
this does not happen all the time - and it happens with several recipients.
i´m using a "naked" o2 trion. no other software (well, total commander and a media player) installed. it also happend back in the days when i used my t-mobile card with it.
this is really pissing me off ...because some of the recipients already think that a) their mobile is the prob. b) i´m nuts or an idiot who´s too stupid to send a simple text message
and help, hint, suggestion would be greatly appreciated.

I have the same Problem (sending SMS twice) ..
but I'm not sure if it's really a Problem based on the device, cause the double SMS are only billed once! (at least on my account)
And as I have been told only people using other Providers get my SMS twice..
never heard of any fellow T-Mobile User getting my SMS twice...
so it seems to be a combine Problem of HTC Devices (got that error since MDA1) and our Providers

did you force your network to gsm or umts?
or does it auto-switch depending on where you are located?

Sending twice happened to me when I disabled the 'message sent' warning and was closing the messages program before that warning would have appeared if it were active.
It was as though the machine sent the message quickly, but when the program got shut down too soon, was not sure it had done that and just sent it again.
Since re-enabling that warning and waiting each time for it I have had no more trouble.

marisa4755 said:
Sending twice happened to me when I disabled the 'message sent' warning and was closing the messages program before that warning would have appeared if it were active.
It was as though the machine sent the message quickly, but when the program got shut down too soon, was not sure it had done that and just sent it again.
Since re-enabling that warning and waiting each time for it I have had no more trouble.
Click to expand...
Click to collapse
well I think this is exactly the point...
just keep the messaging software running and you won't have any problems

Sms sending 2 or 3 times
I'm not sure that above solution is true for all. I often get a specif notification saying message cannot be sent, but in fact it has been. Tendency is to send again and again still getting not sent message. Recipient ends up with several messages. I was given number of someone at HTC who seemingly can talk through a solution for this one. Don't have number to hand but will post later, nor have I spoken to them yet.

re my last post, I was given following info:
If you call HTC support Hot line they will talk you though how to resolve this..
The number is - 0845 8900079

HTC Magic (and HTC Dream) on Rogers - Text / SMS Timestamp issue?

Hi All,
Anyone on Rogers having issues with text message timestamps being off by a few hours?
I'm in Regina and any received SMS messages are two hours ahead of my local time. Changing from automatic network time to manual time has no effect.
It looks like text messages are being sent out with Toronto local time, no matter what the receiver's location is.
It appears that this is happening to a number of users, but Rogers support is useless - suggesting hard resets and returning the 'defective' device, which of course have no effect.
See: http://code.google.com/p/android/issues/detail?id=2859
So anyone else that is having this problem, sound off - call tech support, reply to this and the above link, and hopefully Rogers will get this fixed sooner rather than later.

Hey Skawty, I'm in Regina too!! How you liking the phone? I just picked mine up on Wednesday and loving it. Anyways back to your point, I don't think it is possible to have a correct time on SMS, I haven't had any correct timestamps on any of my phones with Rogers, so we may be SOL on this part.

in edmonton here with the same issue. picked mine up today.
I don't know if the timestamps were off on my old krzr, they could have been and i would not have noticed. However with the threading by timestamp on this phone it really makes it annoying. There had better be a fix for this soon.
http://code.google.com/p/android/issues/detail?id=1305
http://androidcommunity.com/forums/f10/sms-timestamp-incorrect-5067/
http://code.google.com/p/android/issues/detail?id=2859
http://code.google.com/p/android/issues/detail?id=1305
Looks like a lot of people complaining. I'd think they'll fix it soon.

this helps for now... kind of
http://androidforums.com/updates-cu...sms-issue-received-time-stamp-locked-est.html
WORKAROUND (sort-of) i’ve been using chompsms instead of the the messaging program, and it seems to thread everything correctly. chomp for whatever reason puts your time stamp on the same time zone as the received, so if you are replying to a received text with EST time stamp, chomp makes yours EST as well.
works for sending too… the initial msg you send will show your proper time, the reply will in est, then when you reply it will be in eastern, threading properly. rogers still needs to fix this though!

Hey, i imported the Tmobile G1 a couple months ago... i also noticed that the time was off on sms's. After i rooted, flashed a new rom and radio is was fixed. But now i am on the Hero rom and once again the time is off. So it seems that the it is not an issue with the radio, but maybe the build. I remeber i saw the right times wen i was on JF builds. I will try the Rogers rom again and also one of JFs roms again and let you know if the timestamp is fixed.

Beast11 said:
Hey, i imported the Tmobile G1 a couple months ago... i also noticed that the time was off on sms's. After i rooted, flashed a new rom and radio is was fixed. But now i am on the Hero rom and once again the time is off. So it seems that the it is not an issue with the radio, but maybe the build. I remeber i saw the right times wen i was on JF builds. I will try the Rogers rom again and also one of JFs roms again and let you know if the timestamp is fixed.
Click to expand...
Click to collapse
Confirmed. I am using a t-mobile G1 with a Rogers Rom and live in EST. All my received texts are stamped with toronto time

I am running the rammjet rom built off the rogers and have the very same issue.
Though it seems sometimes if i have it open and am texting back and forth to the same person it will work properly.

Doesn’t matter what rom or software you are using on phone. This is a Rogers issue at the network level. They are the ones that stamp message.
They are aware of issue, but it seems very low on priorities to them. Guess they don’t understand sms is not just for teens to giggle these days. Its important for business and as far as I am concerned, a big deal
I have contacted them several times and get one of the two:
“No idea what you are talking about” << Love these replies from any service call
Or
“We are aware of the issue and are working on it” << No time frame given, so really as pointless as above
In any case. Don’t be running around looking for an in-phone fix because you haven’t done anything to mess with the time stamp. Doesn’t matter what you use for sms or what os you have on phone
Chomp helps by keeping things in order, but doesn’t fix timestamp. Rogers has to do this. Will they and when????? Who knows?

G1 Dream
I had the same problem with a Tmobile G1 Dream im not sure if they are exactly the same software but I fix the problem changing some of the APN settings give it a try
Good Luck

Good day, I recently purchased the HTC Touch Pro 2...great phone by the way. I also am experiencing sms message time stamp errors and I have tried everything...do you have any suggestions?

terrancextc said:
I had the same problem with a Tmobile G1 Dream im not sure if they are exactly the same software but I fix the problem changing some of the APN settings give it a try
Click to expand...
Click to collapse
What settings did you change? I'd like to try this.

I know that it isnt a fix, but what i did was adjust the timezone to gmt -2(4 hour offset in regina) then manually entered a time, so now my messages are in the correct order. the only problem with this was that now all the events in my calendar where 4 hour out. so i went in and changed the timezone in my calendar to match the timezone on my phone, and moved all my events up 4 hours.
I know its not a fix, but until rogers does something about this it will work

There's an app on the market called SmsFixTimes that I wrote to help with this problem, until Rogers or HTC fixes the firmware. This is just a regular app, no hacks or anything else required. You should be aware, though, that it has only been tested by me so far, so it is at least possible that it could change the timestamps to something completely unexpected... you've been warned.
The app listens for incoming SMS messages and adjusts the timestamp to your phone's configured time zone automatically. The notification in the top bar is still wrong, but when you click on the message it will have the right time. If you run the app from the main app list, it will also go back and fix all of your saved messages (but only do that once! And maybe wait for an incoming message first, to see what happens!).
Since this is just a regular app, if you want it to stop you simply have to uninstall it from your phone. Comments and suggestions are welcome.

Hey natmanz, I've been checking on the Market since your post, and still no sign of SmsFixTimes. Is it just me, or has it not shown up yet?
[Edit: It finally showed up.]

Fix coming mid-august
I just spoke with a Rogers rep who told me that HTC are currently working on a patch that should be ready mid-August. Until then there's nothing that can be done aside from changing the time on your phone or using chompSMS as an alternative

Its fine for a while, up until you go past a few hundred messages in the thread. IE its me and my friend firing off during summer classes, and while its my solid wall of sent sms, and then his wall of sms, after a certain point it becomes 5 of mine, one of his, then none of mine for the next 50 in the thread. Annoying.
...Rogers. Bane of my existance. Bold works fine, iPhone works fine, maybe this is a sign that Rogers isn't giving enough of a ****? Because if it was a berry or iphone theyd be all over it. thank god bell/telus are going gsm, I can take my nice phones and business elsewhere, and fyi cant speak for telus but bells service on my omnia, rocks.

Sprint HTC Hero Complete Failure

Picked up a brand new Sprint HTC Hero on Monday (10/12/9) and within about a day it had stopped working entirely and was swapped out by a Sprint Repair Technician for another brand new one. I wanted to share the issues/experience.
Having spent an entire day fiddling about with the device, I noticed a couple of processes freaking out and needing to be forcibly shut down. I found out that this was because it had 0 internal memory left. I think that this was because I set up my gmail app to sync absolutely all my email to my phone, which obviously took up all the memory.
Without really taking too much time to think, I just decided to do a hard reset of my phone and restore it to factory settings. All seemed to go fine.
But the next day I was noticing that I wasn't not able to receive text messages. I was still able to make/receive call, and send texts, just not receive texts.
Everything worked perfectly prior to the reset: could make and receive both calls and texts, browse the internet etc. - the only thing that wasn't quite working was the bluetooth connection to my car: it was able to pair fine, but anytime it tried to do anything e.g. make a call/play music via bluetooth, the connection would die. However, a bluetooth connection to just a regular headset worked flawlessly.
I spoke to Sprint Customer Service on & off for about 2 hours. They tried refreshing the text messaging service on their end a few times. They also had me check that my phone was correctly programmed: the MDN number had actually reverted back to the temp number I was given (I was porting a number over from TMob). However, even after correcting this MDN number, it still did not work.
I was tempted to just go and get a replacement from the Sprint Store, but there was a repair center about 5 minutes away. Very helpful guy there (who actually ended up staying an hour after his shift was supposed to end) took a look at it.
He was able to replicate the problem exactly as described above. He decided to transfer the number to a different phone (a palm treo I think), and all the test text messages came flooding down. Although this would point to an issue with the phone, this could not rule out a network issue (for reasons that he did explain, but I can't quite remember). He then tried a hard reset himself: didnt do anything.
Finally, he told me that he had a new Hero sitting in the back. He tried setting up this new phone with my number and it worked perfectly.
So in short, my phone is heading to Kansas City (Sprint HQ from what I understand) to be broken down and examined.
Sprint repair guy said he had never seen anything like it before.
Want to also mention that both the Sprint Store salesmen and repair guy were the most helpful people Ive ever met. My salesman was actually on vacation: when i called the store to report the issue, they called him and he called me...very impressive. The repair guy also went above and beyond to keep me informed on the progress (as I was waiting while he worked on it), not to mention him working overtime.
I literally ported over last week from Tmobile and have been blown away by their service.
Just wanted to share the story. Feel free to get in touch if you want me to elaborate on anything.
UPDATE:
The brand new replacement phone has done the EXACT same thing.
Contacted the sprint repair tech. He says that sprint techs have a private internal forum and that the issue has been reported in the past (one of the reports was from a sprint employee who experienced identical problems (on Oct 8th - prior to launch).
From what Ive been told, the internal memory being full is the first symptom of the issue and that android processes begin to be forcibly shut down, and then txt messages cannot be received. Apparantly Sprint/HTC have an idea of what may be causing the issue but have not been more specific than that on the internal forum.
I'm getting my Hero swapped out for a brand new one (for the 3rd time) after work today. I've been advised to keep high-end feature use to a minimum (e.g. google contact/mail/calendar sync etc) until he has heard back from his development team.

Your title is quite misleading. Still happy it worked out for you in the end.

Yah your title is pretty terrible IMO for the post content.
Glad it worked out for you. I had a similar issue and had to have the device re-provisioned which didn't work, reset the device after the re-provision and it worked without issues since.

I have had mine for a while and installed around 60 apps on it yesterday all while surfing the net and texting. Before I went to bed I power cycled my phone and it was searching for service. Didn't have time to troubleshoot it until today noticed it was force closing several different things randomly and said I was out of memory. I uninstalled several programs and had around 30 mb free and still random force closings and no service.
Ended up doing a factory reset which seemed to fix the issue as I can receive calls and surf the market and internet but I'm not receiving text. As a matter of fact people said they were responding to my texts last night yet I never received any of them despite being able to surf the market and play games on my phone.
So now I'm wondering if my hero is jacked up as well and I'm wondering if it's related to using up all the memory on the device but I'd think doing a factory reset should have fixed everything but it seems like something isn't getting fixed correctly as I just had someone send me a text to test my theory and I haven't received it yet I can still do everything else on my phone.

If you are auto closing everything without setting up exceptions you will have issues. My radio stack became unresponsive after auto closing everything and I had to go through the system files that were running one by one to place them on the exclusion list otherwise it would keep happening. Now no issues.

I had the same issues with not getting txt msgs at first. I told the sprint rep and he simply tokd me to reset my phone...and it works great since then

Update to Original Message - Brand New Replacement Hero w/ Identical Issues
Yeah, the title may have initially been misleading, but it turns out its spot on.
The brand new replacement phone has done the EXACT same thing.
Contacted the sprint repair tech. He says that sprint techs have a private internal forum and that the issue has been reported in the past (one of the reports was from a sprint employee who experienced identical problems (on Oct 8th - prior to launch).
From what Ive been told, the internal memory being full is the first symptom of the issue and that android processes begin to be forcibly shut down, and then txt messages cannot be received. Apparantly Sprint/HTC have an idea of what may be causing the issue but have not been more specific than that on the internal forum.
I'm getting my Hero swapped out for a brand new one (for the 3rd time) after work today. I've been advised to keep high-end feature use to a minimum (e.g. google contact/mail/calendar sync etc) until he has heard back from his development team.
I will keep you all posted (if any of you are at all interested). I never usually post my boring issues on forums, but I thought this was pretty interesting given how new the CDMA Hero is.

Yes pllease keep us updated as i had the same issues as you did until i resetted my phone. I hope an update will fix the issue

lawsofpower48 said:
Yes pllease keep us updated as i had the same issues as you did until i resetted my phone. I hope an update will fix the issue
Click to expand...
Click to collapse
were you able to receive text messages after the reset? if so your problem is different to mine as a reset doesn't fix it at all

dom2114 said:
were you able to receive text messages after the reset? if so your problem is different to mine as a reset doesn't fix it at all
Click to expand...
Click to collapse
Ya after reset my phone has been fine.

3rd Update - 3rd Replacement Hero
So I've just picked up my 3rd phone. The previous 2 are being sent off to Sprint HQ so they can determine exactly what is going on.
Apparently (as I think I mentioned previously), Sprint HQ have a very good idea as to whats going on but a) need to confirm it and b) wont tell the Sprint repair tech what they're thinking. In an email that HQ sent to the tech, they said:
“We should be hearing about a resolution shortly and I can check in with him later on today. I would simply let your customer know that this is the highest priority at development and they are close to a resolution.”
In the mean time, I've been advised not to install any non-standard apps i.e. anything but facebook/google. The tech has a feeling its down to one of the 2 memory management apps I used, Advanced TaskKiller Free and TaskKiller Free. Apparently the Sprint employee that I mentioned earlier that had this issue was also using a TaskKiller app. I was also advised not to set up any Microsoft exchange accounts as some problems have been reported, but I dont think its anything really to do with this (however, I'm following his advice all the same).
Should be hearing something from the tech guy early next week and will post the feedback.

mine is doing the exact same thing!!! i thought is was that nobody has texted me in the last couple of days but i was dead wrong..... im gonna try to uninstall task killer free and reboot to see if thats the problem.... if not, then back to the Sprint Store
Thats what happens when Sprint decides to patch up Android with CDMA support rather than waite for native in 1.6

You guys aren't just killing all the tasks when you are running these programs are you?

Aridon said:
If you are auto closing everything without setting up exceptions you will have issues. My radio stack became unresponsive after auto closing everything and I had to go through the system files that were running one by one to place them on the exclusion list otherwise it would keep happening. Now no issues.
Click to expand...
Click to collapse
where can i acces this exlusion list?? and which files should i include?
Rootwind said:
You guys aren't just killing all the tasks when you are running these programs are you?
Click to expand...
Click to collapse
i was till i heard it was the problem.... but i uninstalled the task killer and rebooted already and it still not receives...

has anybody bother to update there prl and profile? being that it was sitting in the box for a month or so.sprint has updated there prl recently and that may fix the issue...

reddick said:
has anybody bother to update there prl and profile? being that it was sitting in the box for a month or so.sprint has updated there prl recently and that may fix the issue...
Click to expand...
Click to collapse
i did.... still same issue

I had to reset my phone twice today just to get the internet connection back. Android is a joke or maybe its just sprint. Im moving back to winmo as soon as hd2 is here in the US.

I can assure you it is not Android, but Sprints implementation of Android on the Hero. Hopefully we'll get a 1.6 update soon. Hang in there, it'll be worth the wait.

i hope so. i really miss bluetooth transfer and exchange server is constantly on i want to be able to set peek times. i also want me notifications to repeat until i acknowledge them. missed call only works or missed calls and sms.

katmandu421 said:
I can assure you it is not Android, but Sprints implementation of Android on the Hero. Hopefully we'll get a 1.6 update soon. Hang in there, it'll be worth the wait.
Click to expand...
Click to collapse
I have reset my phone three times now and still not working. I can assure you this has nothing to do with the network as I'm still able to receive calls and emails hence not the network but what I believe to be HTC. Let me clarify, I believe I have either installed an app that corrupted my ability to receive sms text or somehow messed my phone up however it's the phone itself that's not erasing all info when I do a reset like it should.
I still have audio files from sound boards I installed when I initially got the phone that are still present after four factory resets that shouldn't be. This is a phone issue and not a network issue. Sadly the phone is so new there isn't a rom I can flash to that would fix the issue as whatever I did to my phone a factory reset isn't fixing it. It's that simple, if HTC made it to where a factory reset put the phone back to the original state then I wouldn't have this issue or files present from 3-4 factory resets ago....
This is frustrating :O

SMS Message Problem!

Hi guys,
I'm having some difficulty with sending SMS messages. Its sporadic. Sometimes they send immediately, sometimes not at all. Its very frustrating.
For example, the day I got the phone (last week) I sent 2 text messages. I didn't hear back from anyone but thought nothing off it. I checked my messages and they were time stamped with the time I sent them at so I presumed they had gone.
That evening, about 6 hours later, I got my two replies. The people had only just got them, hours later. One of them wasn't impressed because it was intructions for something they needed to do 4 hours previously!
So, I turned on delivery reports on each sent message to make sure they sent.
Over, the next two days, I had no problems, delivery reports come in immediately within seconds of me sending my SMS message.
Meanwhile, I called my network (Vodafone) to see if there were any issues with network. they reported none. I checked the message centre number and verified it against the network one. They matched, so I thought all was in order... except I would have to get annoying delivery reports cluttering up my Text message inbox until I was sure the service was working 100%.
Earlier today, I sent about 3 important text messages, got no delivery reports, so I texted my other phone to see if the messages were going through. Nada. I was annoyed.
I'm thinking.. whats going on?
So about 10 minutes ago I shut down the phone and booted up again. Within 10 minutes I was getting all my delivery reports and replies from people!
Does anyone know what I could be doing wrong, what setting needs to be activated etc?
Obviously I can't use the text messaging on the device if I can't trust it to just work like pretty much every handset I've owned since... year dot.
PS: I spoke to Vodafone care team who said my sim card must be old; newer sim cards (128k) are needed for these "high tech" phones.
But I just took my sim out of my Nokia N97 (never had a problem) last week AND messages ARE going through on the Leo occasionally and only after a reboot, which is utterly pointless.
This is the last thing I thought I'd have issues with on a device like this..
Any advice? Have I missed something?
Thanks.

Same here, I thought I messed up something in the sms service or so.
Done many hard resets and soft resets. But still no help.

I'm experiencing exactly the same problems. Also Vodafone and no one seems to get any sms from me.

Okay, this ain't good!!

since you both have vodafone, and I haven't seen/heard about other people having these problems, I'd say it was voda's fault

br3nt said:
since you both have vodaphone, and I haven't seen/heard about other people having these problems, I'd say it was voda's fault
Click to expand...
Click to collapse
Now tell me, why? I've never had problems on my previous phones.
I don't think the vodafone on the Ireland branch is the same as the one in the Netherlands
Kinda happy to hear that you guys also having the same issue.
It can probally be patched/fixed by htc. I googled for "htc sms hotfix"
And htc is also facing sms issues on other devices.

sigh... How will I live without outgoing SMS capability? so lame... hope you guys will find a fix soon.

seems to be the same like the sms bug in previous manila 2.1 build. outgoing messages weren't send, but only on some specific providers.

How could such a fundamental and critical phone component get screwed up? That just doesn't make sense. Anyone got ideas out there for a fix or we we have to wait for HTC to patch this? What about people who purchased a Leo and have no knowledge of this site etc deal with something like this? They buy a 500+ euro phone, try to send a text message, no joy. Baffled, annoyed, frustrated. Phone would get returned right? Not happy.

I've had this same problem on ATT in the USA

mike91t said:
I've had this same problem on ATT in the USA
Click to expand...
Click to collapse
Had? so it's fixed now?

Just had this problem on t-mobile UK. The thing is that if you're in conversation mode it actually gets inserted as if it's been sent. I looked in outbox and it was stuck there, even after pressing 'retry send'. I tried a reset but it was still stuck there, so i retyped the message and sent that, both ended up being sent, with the origanal sms being time stamped as if it was sent ages ago!

I sometimes have this problem too....
O2 here.

In case it helps, I'm not having any problems on 3UK. Are you all certain it's not a network issue?

Perhaps it is to be honest... and perhaps tapping 'resend' just makes it happen in the background so it just appears that it does nothing.
I still find of the most annoying things to be the fact that the auto capitalise new sentence option to not work.... it's bad for perfectionists!!

simplymee said:
I still find of the most annoying things to be the fact that the auto capitalise new sentence option to not work.... it's bad for perfectionists!!
Click to expand...
Click to collapse
+1 !!
It might look like it's mainly vodafone but in the UK at least it by far the biggest network, therefore it's bound to affect more voda users. Only 15 posts and already i see vodafone, att, O2, t-mobile, different countries, different networks.

This is the same issue that I've had this week with my Touch Pro running the Leo ROM, the device seemed to be turning all my SMS into MMS and then not sending them, though the odd one would sneak through. The problem has been fixed with an update to the custom ROM I'm using. It's the Energy ROM by the way. I'll send the author a message to see if he can pop on here and offer advice on the problem.

same here O2 in my phone.. even receive some messages later.. pls help us someone

Zero Masamune said:
Had? so it's fixed now?
Click to expand...
Click to collapse
No, I have not made any changes that would have fixed the problem, but it is sporadic and only occurred twice a few days ago.

unfortunately same problem on o2 uk

Desire z alien frequency call issue unleashed

So,
I have been back and forth with BELL And HTC on the issue concerning incoming and outgoing calls which sound like some weird kind of Alien Frequency and the response below is so far what I got back from HTC.
Two other issues I brought up and yet addressed: The phone automatically turning off and rebooting during text messages. Both claim to be addressing the issue now but still pointing fingers at eachother. Due to the formatting and such read from the bottom up for order.
<------------------------------------------------------------>
Dear Matt,
Thank you for your response.
If there is a software glitch that is causing the issue, a soft reset and factory reset are required troubleshooting for these types of issues. I guarantee this was not a generic response and a factory reset fixes a lot of issues. I have seen that performing two or three factory resets have resolved the issue when just one had not.
Now, as for tracking purposes, we are going to escalate this to our higher ups and see if we can perform more research on this issue to see if we can find the problem. A usual escalation involves the information being sent to the Escalations Team and then they contact the customer to help resolve the issue over the phone. In this case, we are trying to discover what is going wrong. I do not know if they will try to contact you or not, but I wanted to get your contact information just in case.
As for Bell, we do not know for sure if the issue is with the network. All of the issues you are experiencing are typical network related issues. However, we would like to look into this further to see if we can fix it.
I have successfully escalated this issue for you.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11***************.
Sincerely,
K********
HTC
______________________________________
Thank you for the reply again. I am still confused how this can be a network issue as I have had BELL as my carrier (not that I am saying they are not to blame at all) for years and this has never happened or been an issue until I bought this phone. My friends with Samsungs and Iphones on BELL's network are not having this issue. Also, with the phone turning off completely at random times and also during text messages is a clear indication the PHONE(s) are not constructed properly and have a serious widespread issue internally or technologically with them. I still don't see how any of these issues relate to BELL's network. This phone showed so much promise. When you say 'Tracking purposes' can you clarify that? Also, if it is not provision properly on BELL's network than why are HTC and BELL working together if components of their products conflict? Also, why was I routed to a generic response to factory reboot my phone instead when HTC knew that wasn't and isn't going to fix the issue? Don't think I am upset with you personally as I am not, But why didn't HTC address the problem the first email instead of sending off a generic useless one to think I'll go away. My information is below and I would like a little more indepth description as to what is going to happen moving forward? Is HTC actually trying to figure this out or white washing it? 'IF' by some reason it is BELL's network than why isn't HTC setting them straight and getting the ball rolling in fixing a problem which is damaging the respectability of the company with its stance on quality?
Mobile number Contact number***) *** - **** (Home) or (***) *** -**** (work) (Im in Ontario Canada)
Preferred contact time: Any time after 5:00pm Monday - Friday and anytime Sat and Sun
ROM version: [Software #: 1.34.***.*] .. [Android Version 2.2]
Matt
2011/02/17 04:09:55
______________________________________
K********
(North America Support (Tech))
Thank you for your response. I have spoken with the escalations department. They said that there is not much we can do since this is happening with multiple phones and the only consistent variable is the network. I know you said you replaced the SIM card, but the SIM card might be fine, but not provisioned properly on Bell’s network. However, I have been given permission to escalate this case for tracking purposes so that we can look into the matter further. Please provide the following information: Mobile number Contact number (preferably a landline) Preferred contact time (I do not know if they will contact you, but they might if they need to gather more information from you) ROM version (go to Home, Menu, Settings, About Phone, Software Information, I will need the software number, and the Android version)
2011/02/17 03:28:31
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Hi, I have did factory resets and soft resets multiple times before. This isn't a single HTC Desire Z issue - If you read the complaint above instead of copying and pasting a generic response you would understand this is a serious issue with HTC Desire Z phones and an update for the phone to correct this problem is a must and as a company claiming to be responsible and about quality I expected a better response from you. Especially a response where you addressed my issue above by ACTUALLY reading it first. I would like this response addressed and forwarded to Headoffice please. I clearly stated '- I have tried factory resetting my device. I have had my phone replace three times with Bell, my SD Card Replaced, My Batteries, My SIM Card etc.' And than you send me a generic response to do this again? HTC has failed its customers and this is a huge disappointment. I will not be purchasing your brand again and will let anyone interested in my phone when they see it to know it is garbage and the company doesn't care to address and fix an issue which they seem to be ignoring. I am disgusted with this response and this email just made Apple and the Iphone more respectable as I will eventually be switching over because HTC chooses to ignore their customers complaints when one of their most franschised and newest phones is a dud with 1992 type problems. Your failed to address my issue, you failed to address the problem, you failed to read my comments and complaints I initially sent, you failed to take the right course of action, and failed to acknowledge you made a faulty phone. This is not a BELL problem. This is a hardware, software issue with HTC - You phone messes up calls, It turns off randomly, it blacks out the screens randomly. These are PHONE ISSUES. Also, one last thing to note is that this company is showing its lack of a ability to work with the companies that carry their phones. This must be the worst business partnership I've ever witnessed - It is like to siblings blaming eachother to gain attention of mommy and daddy. It's embarrassing This time through.. Read my comment and address them accordinly, alright. And HTC needs to admit they built a phone with issues and recall or create an update to fix this problem just like Apple does or the Auto Industry does. Because you are losing credibility and deserve too
Sincerly, Once a customer and loyal to HTC
Matt
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Dear Matt,
I understand how important it is for your device to function properly. You will need to perform a soft reset. To perform a soft reset simply power off the device and remove the battery for 30 seconds. You will also need to remove any third party applications you may have on the device. Third party applications can sometimes conflict with the operating system of the device and can cause problems with normal functions or other applications.
If after soft resetting and removing third party applications and you are still having issues, you will need to perform a factory reset. Please note that this procedure will delete all personal data, customizations, and files from your DesireZ, so be sure to perform a full backup prior to beginning.
1. If you can’t turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.
2. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
3. Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button.
4. Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.
If resetting the device is too difficult by pressing so many buttons at once, you can also reset the phone by clearing the storage on the device.
1. From the Home screen, press MENU, and then tap Settings.
2. Tap SD & phone storage > Factory data reset.
3. On the Factory data reset screen, tap Reset phone, and then tap Erase everything.
If the factory reset does not resolve your issues, there may be something physically wrong with the device and it will need to be repaired. You will need to speak to the Bell Repair Center for more information on having your device repaired. Their contact information is 1-800-667-0123, 8A.M. – 9 P.M. ET, Monday through Friday. They will be able to answer any questions you have about the warranty and repair process.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11*******************.
Sincerely,
K*******
HTC
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(this message I used a previous HTC users complaint which I copied and paste with my own changes and this was also sent to both BELL and HTC)
Dear HTC/BELL,
I am experiencing the alien noise / dropped calls issue that the users in the below forum posts are referring to with my HTC Desire Z.
community.htc.com/.../38066.aspx
Periodically when I call others and/or when others call me, the other end hears static (alien frequency sounds) instead of hearing me. I on the other hand hear either dead air and or the person telling me my phone is messed up once again.
- This happens at minimum once a day and randomly and has happened since I got the phone about 2 months ago.
- I have had the phone completely replaced three times, the SIM card replaced, the SD card replaced and the Batteries replaced.
- This will happen on multiple calls until I reboot my phone.
- This has happened when connecting with mobile phones and/or land lines.
- I have tried factory resetting my device mulitple times (did nothing).
- When I reboot my phone (holding down the power button and selecting reboot) the problem goes away for X number of hours.
- This happens with full signal strength.
People on this forum (above) indicate that when calling HTC that the network is to blame and when calling Bell that HTC is to blame. Either way, there is an issue to be resolved and I have been caught in the middle of both companies blaming eachother. I am drastically losing respect for both these companies whom have their products overpriced when compared to the lack of usage you can get from them and the fact that both companies Customer Service departments are beyond terrible. My friends and families members who experience this issue when calling me have decided to not go with Bell and HTC phones and their reasoning is understandable and justifyable. I cannot even stick up for HTC when Iphone users make fun of it or Bell because of these issues. The issues with the calls are a huge distraction in my life as it's embarrassing when I speak with my co-workers, friends or family and have to explain to them why I keep hanging up on them or why it makes alien frequency type noises.
I would like an answer to this email and a resolution to my problem as not providing one is a clear indication that Bell/HTC as whole is just as bad as it customer service. I than will cancel my Bell account and go to Rogers.
List of problems with Bell -
- Overpriced phones like HTC Desire Z that don't work
- Unknowledgable Tech Support
- Unprofessional and bad Customer Service (Whom like to hang up calls FYI)
- Lack of support for issues
- Terrible signal coverage
etc ..
Any assistance you could provide would be appreciated. Hopefully Bell and HTC don't disappoint anymore than they already have! I almost feel like breaking my T.V screen everytime I see a Bell Commercial because it's soo much bull**** in a 20 second segment.
Matt

This issue is still happening to me - 5 months into my contract, and it still hasnt fixed itself!! i still get the garbled alien sound at least once a day and my phone still has random restarts. any luck with finding a fix for this?

I seriously think that it's a software issue. I used to get this noise as well but after switching to CM7 when the first nightly came out I haven't had it happen. Just my two cents.
Sent from my HTC Vision using XDA Premium App

I've been experiencing the same problems since getting this device. Sometimes it happens more frequently, often I can go a few weeks without experiencing it. Currently I have cm7.0 and it's happened twice last week. Quite the pain in the arse.

Not happening to me.... HTC DZ from Bell, unlocked and rooted and used on Rogers.... Using the Virtuous ROM (almost entirely stock ROM)
I suppose the issue is the software and Bell... before I had a custom ROM and still using the stock pre-installed ROM, I had none of these issues... at all, and I was using it over Rogers (I paid to unlock the phone not knowing I can unlock for free)
Sent from my HTC Vision using XDA App

this is an issue with the radio that was shipped with the bell desire z (not sure if other versions had it too)... you can solve it by simply flashing a new radio to your phone... I had this issue a while back and solved by flashing the latest radio it solved the weird noise u get when u call or recive a call, and it also made the GPS issues go away... read through the development form and the Q&A forum as this issue has been previously discussed e.g. http://forum.xda-developers.com/showthread.php?t=899993
hope that helps

awsrasool said:
this is an issue with the radio that was shipped with the bell desire z (not sure if other versions had it too)... you can solve it by simply flashing a new radio to your phone... I had this issue a while back and solved by flashing the latest radio it solved the weird noise u get when u call or recive a call, and it also made the GPS issues go away... read through the development form and the Q&A forum as this issue has been previously discussed e.g. http://forum.xda-developers.com/showthread.php?t=899993
hope that helps
Click to expand...
Click to collapse
Thanks for the insight. Gonna try this right now.

I used to get complaints about being garbled. Changing radios fixed the problem for me too.
Btw, I didn't match ril files when I changed radio files.
Sent from my HTC Vision using XDA App

i still wish it was bell's fault. i jumped ship to rogers over a year ago and ill never go back with bell. however the wife is still with them with an LG smartphone, and she has full signal yet drops calls consistantly all the time as well as wierd interference noises, while i can sit next to her on my DZ on rogers and talk for hours without a single hiccup. I blame th eold radio that came stock on bells DZ and bells chitty arse network for the issues you guys see.

I still remeber Roger's commercial on the reliability of their network... aaahhhh, funny times
Sent from my HTC Vision using XDA App