Database Users

Problem With USB connection to my O2 XDA Exec

Hi to all masters,
I've just bought an O2 Xda Exec from ebay. I'm so happy that day when the device was delivered to me as this is my frist VGA screen pda. As i opened the box, i found out that the USB cable was missing, so i emailed the seller and he promised to send me the USB cable soon. Having no USB cable, I borrowed an USB 2.0 cable from my friend.
When unboxed, the battery was inserted into the device so i thought it can be turned on but i realised that the device doesnt turn on at all. Thinking that this might be caused by the drained battery, i pluged in the charger and the RIGHT LED illumates in RED instead (Amber indicates charging). I waited for 5 hours and tried to turn it on again but the problem is still there.
I'm thinking that the charger might be a problem so this time I used the USB cable and plug into the device. Surprisingly, the RIGHT LED now turn Amber and was able to turn on but showing critical battery level at 2%.
However, after a few minutes, the Amber light went off and the device stop charging. Then I turn off the power button and the Amber lights appear again. I realised that I can only charge the device by using the USB cable and that the device will be charged when it is turned off. Here is the summary of my device problem:
1) The device will not charge instead the battery will be drained when using the charger.
2) When using USB cable the device will ONLY charge when it is turned off.
3) When turn on the device and connect to the PC, the PC does not detect the deivce and the charging went off.
Ok, somehow i can find a way to charge it but the big problem now is i cant even get it sync to my PC.
When i turn on the device and connect it to my PC, there was no respond. I could only get the PC the detect the device in a split of a second when my device reboot at the beginning but it was detected as unknown device then it will dissapear.
My pc couldnt detect my O2! I've tried a few ways stated in this forum which are:
1) Hard reset device
2) Reinstall Active Sync
3) Using the software FixASRunAt.exe
4) Changing USB to IR and click Start and Stop
All these methods could not solve my device issue. Now I'm not sure if its the software problem or the hardware problem.
This is a weird problem for a pocket pc and I felt like I'm being cheated that i bought a faulty O2 Xda Exec. If there is someone who experienced this problem and know how to solve this problem please please please please help me. I really like this O2 Xda Exec and i wish it can be function as normal. Thanks.

HTC TyTN does not charge anymore.... Need Help

Hi Guys
I have a problem with my TyTN at the moment.
My device is not charging.
Yesterday i put it in my Docking Station and wait a little time.
But Now the Tynt isnt charged.
I think ist a Problem with my TyTN Hardware.
I have all Power Supplys used they i have, but it doesent work.
Can you help me?
Its this a problem with the accu or a fuse on the circuit ?
Sorry for my broken english i hope you understand me.
Regards Patrik Laube

Hello,
first of all, try to soft reset the device.
If it fails, hard reset it.
If it doesn't work, go the service center.
Good luck

The above advice is fine. But you did not say if any of the LEDs are lit.
Do you get the red NO CHARGE LED?
Does your phone operate normally except for not charging?
Mike

Hello
My Phone is working fine but i cant charge it with the original HTC adapter.
I must load the accu with a special loader.
USB and Charge dont work....
And i have no warranty I cant send it to my operator.
When i plug in the USB Cable it doesent make everthing.
I think it was a to high voltage on the USB or the USB Ground ( - ) had a electrical Power for a litte moment.
Have you an idea?
Thanks for yur help.
Regards Patrik

I had a similar problem, which was sorted by a new rom, but I ascertained it was software problem when I realised it charged when powered off.

PatrikLaube said:
Hello
USB and Charge dont work....
And i have no warranty I cant send it to my operator.
Have you an idea?
Thanks for yur help.
Regards Patrik
Click to expand...
Click to collapse
hi,
try this: when your device is connected via usb, tab on the battery icon in the taskbar on you device, go to the register "advanced" and check/uncheck "When Device is turned on, do not charge the battery when connected to the pc"
thats it
greetz
mizi

I'm having an issue along these lines, also.
My phone has been working fine untill the other night when I tried to charge it via the wall electrical outlet. It will not charge at all, the battery has been drained to nothing and I can't turn it on. The yellowish light doesn't turn on when I plug it in like it used to.
I don't know if this is a battery issue or an issue with the USB connection inside of the phone. On a side note, when it did have power and I tried to connect it to the USB via the PC; it didn't work. The phone was on, but the computer didn't even notice the phone was plugged in. That leads me to believe it would be a connection issue; but I'm not quite sure.
If anyone has anything they can add to this I would appreciate it, thank you.
P.S. Bringing it to a service center is a bit out of the question in the mean time seeing as it was bought on eBay and funds are limited for the time-being.

MiZi666 said:
hi,
try this: when your device is connected via usb, tab on the battery icon in the taskbar on you device, go to the register "advanced" and check/uncheck "When Device is turned on, do not charge the battery when connected to the pc"
thats it
greetz
mizi
Click to expand...
Click to collapse
Hello, I cannot find the "When Device is turned on, do not charge the battery when connected to the pc" in my device. My Rom is WM6.1 CE OS 5.2.20273 cooked by dvha79_ddt.
My HTC TyTN has the sample problem, but i can use the USB to charge normally. It cannot work using my AC adapter Only when the device is open...

About your Battery Issue.
I'll tell you exactly why ur phone isnt charging anymore... If you have been charging it alot on the USB or pretty much any!! charging on the USB u have killed ur battery, never charge your phone on the USB it kinda sucks they should make these phones able to be Sync'd thru USB without a battery cause these batteries should not be powered thru the USB over Time... from syncing to your pc will kill these batteries i have noticed that when u sync this Tytn Ithru USB and the device is at say 70% it charges up to 100% pretty fast i would recommand to you and anyone who reads this dont sync your TYTN or any HTCC phone for to long to the USB Cause it will Trash your batteries Life down the road... Hope this was HELPFUL.
Cheers
Paul

PatrikLaube said:
Hello
My Phone is working fine but i cant charge it with the original HTC adapter.
I must load the accu with a special loader.
USB and Charge dont work....
And i have no warranty I cant send it to my operator.
When i plug in the USB Cable it doesent make everthing.
I think it was a to high voltage on the USB or the USB Ground ( - ) had a electrical Power for a litte moment.
Have you an idea?
Thanks for yur help.
Regards Patrik
Click to expand...
Click to collapse
hi, did anyone solve this problem ? ive got the same problem with my htc touch cruise, i think it charges when turned off but doesnt when on. the orange light doesnt turn on when i plug usb to charge it and it doesnt sync thru the PC neither.
Does anyone has a solution to this ?Thanks a lot!

does anyone has a solution to this ?
hi, did anyone solve this problem ? ive got the same problem with my htc touch cruise, i think it charges when turned off but doesnt when on. the orange light doesnt turn on when i plug usb to charge it and it doesnt sync thru the PC neither.
Does anyone has a solution to this ?Thanks a lot!

^I'm having the same problem with my herm200. I did the soft reset, hard reset changed ROMs but still the same problem. I don't think it's the usb connector because if it is it wouldn't have been able to charge the phone even if it's turned off. Before I'm able to charge it turned on but it would take a few minutes before the orange led turns on, but when I use the phone or if I receive a text the orange led would turn off it's like the charger disconnects but after a few minutes it would go back again. Now it just wouldn't charge turned on, sometimes it gets worse where it just wouldn't charge on or off.
Now I'm already planning to buy an external battery charger.

gypsygirl13 said:
^I'm having the same problem with my herm200. I did the soft reset, hard reset changed ROMs but still the same problem. I don't think it's the usb connector because if it is it wouldn't have been able to charge the phone even if it's turned off. Before I'm able to charge it turned on but it would take a few minutes before the orange led turns on, but when I use the phone or if I receive a text the orange led would turn off it's like the charger disconnects but after a few minutes it would go back again. Now it just wouldn't charge turned on, sometimes it gets worse where it just wouldn't charge on or off.
Now I'm already planning to buy an external battery charger.
Click to expand...
Click to collapse
Are you using an official 1000mA charger? (Not a 500mA one) 500mA ones work, but they are under-powered and can cause strange behaviour, like not charging whilst turned on or whilst on a call. Similar problems can be found with car-chargers that will not charge until the device is soft reset.
Mike

^no it's not the official charger, I have this usb wall charger called Power Juice (phone and mp3 charger).
Input Voltage: AC100-240V
Output Voltage: 5V
Output Current:1000mAh
Do you think it's because I'm not using the original charger?

fixed my charging problems
The boyfriend told me to try a new cable for my charger so he bought me a 5pin usb cable, tried it at home and it worked! I still need to turn off the screen sometimes but that's ok at least I don't have to turn off the phone anymore. Now my battery charges less than 3 hours.

Hold both SoftKeys and Then press the Power button

Or you can also hold both softkeys and then put your stylus into the reset hole.

answer why it does not charge through the usb
Sorry for the very very late response. Under electrical legislation all hand held electrical devices must be insulated and fused. Some of the chargers that you can purchase are sealed without fuse which indicates that the phone has a fuse contained within its circuitry (or there may be 2 fuses one in each device) .
The problem you have encountered is that you have connected your phone to a computer or mains supply to charge. There has been a surge in the electrical supply either on connection or by un-connecting from these supplies (e.g. connect to the computer as it is booting would see a 65w signal through the USB) and this more often than not blows the fuse which sits on the PCB (printed circuit board) just after the usb connection internally to the phone.
you can either have the fuse fixed for 20/25 gbp or you can purchase a new circuit board or you can use an external charger for the battery. As it is only the power input point that is faulty.
hope this helps

Since we are at this non-charging & battery issue, I would like to ask this question on the D838pro. My battery won't charge even after 24 hours of charging. The red LED blinks thru the whole process. The LED did not turn on to orange or green. It is the battery problem because my spare battery works well. I would like to know what is wrong with the battery as I am willing to strip down the battery. Could it be the battery circuit or wiring that had fired?

cyberdroxxx said:
Since we are at this non-charging & battery issue, I would like to ask this question on the D838pro. My battery won't charge even after 24 hours of charging. The red LED blinks thru the whole process. The LED did not turn on to orange or green. It is the battery problem because my spare battery works well. I would like to know what is wrong with the battery as I am willing to strip down the battery. Could it be the battery circuit or wiring that had fired?
Click to expand...
Click to collapse
Never tried stripping down a battery, some things... well, just don't seem worth it. However as a learning exercise it might be interesting. Without lots of testing on a good battery with a multimeter then I have no clue what the readings should be between all the contacts. (Now there's a little job for you) It is as likely the internal structure of the battery is screwed as it is to be a wiring problem.
If you solve it you can certainly report back here
Mike

Htc Touch Diamond Problem

Hello everybody I have a problem with my HTC Touch Diamond I bought in September and I did not have any trouble with it since now. When I want to charge my Diamond and I plug it in the outlet it asks me what type of connection I want (Active Sync or Disk Drive) and if I close the window thus not choosing any of them it does not start charging. If I want it to start charging I have to go to Start - Settings - System - Power - and Uncheck the box When Device is turned on, do not charge the battery when connected to the PC. I have to mention I did not recently install anything or done anything to with. This glitch just started happening a few weeks ago. So my question is what is causing this? And how can I fix it? Thanks…

ring ure service provider and tell them its not charging..they should give you a new hand set
or
try hard re-setting it
but you should ask the experts realli...

lexxul said:
Hello everybody I have a problem with my HTC Touch Diamond I bought in September and I did not have any trouble with it since now. When I want to charge my Diamond and I plug it in the outlet it asks me what type of connection I want (Active Sync or Disk Drive) and if I close the window thus not choosing any of them it does not start charging. If I want it to start charging I have to go to Start - Settings - System - Power - and Uncheck the box When Device is turned on, do not charge the battery when connected to the PC. I have to mention I did not recently install anything or done anything to with. This glitch just started happening a few weeks ago. So my question is what is causing this? And how can I fix it? Thanks…
Click to expand...
Click to collapse
Are you talking about plugging the device into a mains outlet via the supplied mains charger, or into your PC via the USB cable? If you're using the mains charger directly into a mains socket and you're getting the message 'What type of connection..... ', then there's something definitely wrong with your device, in which case you need to follow AdamPatel's advice and get it replaced / repaired

Really need some advice!!!!!
grahamkdt said:
Are you talking about plugging the device into a mains outlet via the supplied mains charger, or into your PC via the USB cable? If you're using the mains charger directly into a mains socket and you're getting the message 'What type of connection..... ', then there's something definitely wrong with your device, in which case you need to follow AdamPatel's advice and get it replaced / repaired
Click to expand...
Click to collapse
Thanks for answering. Yes i am talking about about plugging the device into a mains outlet via the supplied mains charger. The only way i can get it to charge is if i check the box "When device is turned on, do not charge the battery when connected to the PC". This problem occured a few months bag and I moved the USB cable plugged in to the mains charger and it worked then but now no matter what i do to it it wont charge unless i check the box "When device is turned on, do not charge the battery when connected to the PC". And also today i looked closer at the usb cable that goes in the mains charger and i saw it was a bit damaged (by damaged i mean some small white wires werent covered - sorry about my description dont actualy now how to relate). SO my question is do you think the phone has hardware problems or just the usb cable/ main charge???
Thanks for answering

Mmmm...
Is there any way you could try another USB cable first. If it is damaged, as you suspect, it could be giving wrong information to your device (ie. about what exactly it's plugged into). Might be worth trying a new one first, before going through the hassle of repairs or replacement of your device.
It does sound a bit suspect I must admit. Give it a go

Hi.
I sometimes get the same thing, but not all the time...
If I use my cheap car charger - mini USB, I always get the message about connecting via Activesync or Disk Drive, whereas if I use my proper mains charger at home it's fine. This would suggest (with my phone at least) the problem is with the cable.
Is it a problem for you not to leave the box '...don't charge...when connected to your PC...' permanently unchecked? Then it's just a one button solution without the hassle of needing to get anything fixed.
I agree with grahamkdt, though, rule out the USB cable if you can by trying another.

Battery charging and connection problem, any ideas?

Hello,
I have strange problem, since today I cannot charge my HD while its being on, when I plug in usb charger nothing happens, i tried charging through PC usb port, and nothing happens.
I cannot even establish connection with a pc, don't get 3 choice menu (active sync, hdd, and nothing) on HD when usb is plugged in.
I suspected that the usb port is defected, but when the unit is switched off, it's charging even though there is no amber led on.
It has original rom and radio in it...
Did anybody had similar problem? The phone is under warranty, should I send it for repair?
Thanks in advance.

Very weird. I would definately advise you to send it in for repair. I haven't heard of anything like this before :O.
Good luck!

ICe051 said:
Hello,
I have strange problem, since today I cannot charge my HD while its being on, when I plug in usb charger nothing happens, i tried charging through PC usb port, and nothing happens.
I cannot even establish connection with a pc, don't get 3 choice menu (active sync, hdd, and nothing) on HD when usb is plugged in.
I suspected that the usb port is defected, but when the unit is switched off, it's charging even though there is no amber led on.
It has original rom and radio in it...
Did anybody had similar problem? The phone is under warranty, should I send it for repair?
Thanks in advance.
Click to expand...
Click to collapse
Hi, I got the exactly same issue as you described today. Have you got it fixed?
Looking forward to your response.
Thanks,

This has already been discussed:
Battery Not Charging
1.Hard Reset after backing up data.
2.Check if SPL/ROM mismatch - if U flashed a custom ROM or SPL.
3.Short circuiting pins in battery compartment of HD after disconnecting of power/USB and removing battery. (Don't short the battery - it may explode).
Try the solutions, if it doesn't work then go for warranty.
Too many ppl seem to have this problem and no one uses search

crajee said:
This has already been discussed:
Battery Not Charging
1.Hard Reset after backing up data.
2.Check if SPL/ROM mismatch - if U flashed a custom ROM or SPL.
3.Short circuiting pins in battery compartment of HD after disconnecting of power/USB and removing battery. (Don't short the battery - it may explode).
Try the solutions, if it doesn't work then go for warranty.
Too many ppl seem to have this problem and no one uses search
Click to expand...
Click to collapse
I did search it before and got 8-9 pages of results. I tried all the approaches but none could fix it. This guy described the exactly the same symptom I have so I really wanted to know how he ended up doing with the issue before I sent it off for warranty.
The problem right now is really on the USB connection, even in the boot loader mode, it couldn't recognize the USB but it could do it just one day before.
Thanks for your reply. I appreciate if you could have some new ideas for me to try.

frankw45 said:
I did search it before and got 8-9 pages of results. I tried all the approaches but none could fix it. This guy described the exactly the same symptom I have so I really wanted to know how he ended up doing with the issue before I sent it off for warranty.
The problem right now is really on the USB connection, even in the boot loader mode, it couldn't recognize the USB but it could do it just one day before.
Thanks for your reply. I appreciate if you could have some new ideas for me to try.
Click to expand...
Click to collapse
Have you tried updating your USB drivers?

Have you tried different usb cables?
Some of my usb cables no longer works. I believe my mini usb connector have become slightly looser and I have experienced a cable will charge the phone but won't come up with any options.
Wotth a shot.

The USB driver seems ok since I used the USB connection to flash ROMs and SPLs the day before without any problem.
As for the cables, I tried 5 or 6 total including the stock one but it didn't help.
As stated before, the only time the phone is charging is when I turn it off completely and it charges fairly quickly. However, the bottom (close to the USB end) part of the phone is very hot during the charge. If I turn it on or put it in standby mode, there is no charge or ActiveSync activity.

I have a similar problem.. My phone charges when I plug it in. But I am not presented with any options and ActiveSync doesn´t recognise the device..

same problem here
I am in the same situation. I flashed back the stock ROM, but with no USB, I am unable to put 6.5 back on....any advice is appreciated.

I sent the bad phone (Telstra T8285) back to the seller (an AUS ebayer) and he nicely sent me back a new phone but the story didn't end here. The second phone worked for one day until I plugged in my usb universal car charger. Damn, the exactly same problem happened again at the very moment I pushed in the usb connector. Now I know what the issue has been. I frankly told the seller what happened and he told me what their repair guy found about my first phone, that the fault was from reverse polarity of power supply. I was very surprised because I have been using the same car charger for my previous 3 PDA phones w/o any issues and it's still working for those devices. What's special about the Touch HD?! Does USB have different polarity specs?
Anyhow the seller said he can replace it again but I need to pay the return shipping this time.
What is baffling me is that the phone can still charge when it's off completely but can't when it's on. Does it look like hardware or software problem? Also the USB can't be recognized in the bootloader mode but it could before being faulted by the charger. Does anyone have experience on faulted connector and is there a fix besides replacing the entire motherboard?
Your help and suggestion is much appreciated. Thanks!

The Advanced config Utility has an option for "USB Charging" maybe you could install it and see if the option says yes?

also me... now i figured out what the real problem
i used my old miniusb car charger about one full day before and the same problem start with me with slight different which is charge if i keep it plug in long time...(start charging after 5 min.)
i'm really lucky by not completly dameged
this issued must be listed and get real answer from HTC compeny if the mini usb for hd is different

Problem with charger

i have an HD with Dutty 3.9 since 2 months.
some weeks ago, a strange problems happened: when i plug charger to HD, nothing happens (no charge) if i check the option "when device is turned on, do not charge the battery when connected to pc". If i "uncheck" this option, charging process starts.... but charging is slower than normal....as if HD was connected to PC.....
anyone has the same problem?
any suggestion?

Are you charging your phone through the computer or?
Because on the USB port of your computer there is less power then on your electricity net.
So its pretty normal that your phone is charged slower via computer.
If this is not the situation, then i think my help stops here, sorry.

Check both ends of the cables and sockets for crap inside. I guess its possible a short somewhere is causing the phone to think its attached to a PC instead of just the charager. That could cause the phone to only demand a max of ~500mA (the max a USB socket can support). I dont know anything about the charging circuits of the phone, but It would we worth checking the cable and sockets even if my guess is wrong.

thanks for answer
i have this problem with original htc charger (usb cable+transformer), and with an "after market" charger.....
if i connect hd to charger (and NOT to pc, but to electric net), everything seems as i connect to a pc....
it could be an hardware problem of phone (i hope no) or it could be a rom problem that could be fixed with hard reset o, i hope, editing the right key....