Database Users

Two galaxy S's, different animals...

Hi Guys,
Just to say, I had my defective Galaxy S replaced recently (had only had it two weeks), however its becoming clear that the new one is much better in a few ways.
Although they look identical (are are setup exactly the same way), they behave differently in a few key ways.
First up, my battery life was pathetic on the first handset, I'd be lucky if it made it to the end of the day. With the new one, I can still have 65% to 70% left after the same useage and setup at the end of the day. Bad battery?
Second, I dont seem to get much lag now. Its still there under heavy use but nowhere near as bad as it was....maybe it was a bad install on the first one? Although I did factory reset it, and it was still the same.
Third, Kies now connects perfectly every time. This drove me nuts on the first handset, kies would sit at connecting while the MTP app rebooted itself over and over on the phone. I worked out through reading, and trial and error that it was the internal sd card that caused it. Or rather specific files on the sd card, format it and it would connect...install my apps and it wouldn't.
The new phone however doesn't care what apps are on it (installed everything that was on the first one), it just connects. I have checked the firmware rev and its the same as phone one. Wierd
Fourth, my recovery mode now works It would never work on the first phone. In the end this was the reason it got swapped.
The phone was acting a bit weird so I took it to a Samsung service point who said they would flatten it and flash new software, however when they tried the bootloader / recovery would not work. They then said that this was a fault and it would need to be sent back to Samsung to fix recovery mode, however the phone was still under DOA with the shop I brought it from so I took it there with a note from the service centre to back me up. Hence I now have a new phone, and recovery mode works.
So two phones owned with in two weeks, from the same shop....different beasts. Quality control anyone?
Just thought I'd share my experiences with you.
Pete.

Good to hear your up and running on a proper phone.
One thing people don't seem to get is that when it come to mass production/manufacturing, there are going to be units that get shipped that are defective.
Quality control cannot possibly check every unit 100%, most is done by the way of batch inspection ( a few units from each batch) to check for major/minor flaws.
This goes for all manufactured products. I bought a Sharp LCD TV a few years ago and when I got it home I noticed there were significant ghost images especially in dark scenes. I took it back and they told me that 1 in 5 of any TV is defective. I took home another one, same make and model, have had it for over two years and it is still crystal clear.
Once people realize this they will enjoy their products much more. Put them to the test, in store or at home and keep it if it's good, return it if it's not. If you are happy with a product other than a possible defect it makes no sense to exchange it for something else unless you go through a few and they all have defects then this indicates poor quality all together. If possible, go to a different location to make the exchange, it is possible for one store to get a whole bad batch.
This does not mean that there is no crap out there. No shortage of that for sure. That said, who can name ONE manufacturer, besides Ferrari, that puts out 100% non defective products. ;-)

Hey man, yeah I agree with most of what your saying. It just surprised me a little how the same product can differ, but I guess this goes some way to explaining the different opinions / problems people have on / with the same hardware.
I'm happy now because I think I've got a good one, but someone else may not be so lucky. The thing is I would never have known the difference, if I hadn't had it swapped out.
By the way, didn't Ferrari have to recall the 458 Italia recently for turning into a fireball?

hansonator said:
Good to hear your up and running on a proper phone.
One thing people don't seem to get is that when it come to mass production/manufacturing, there are going to be units that get shipped that are defective.
Quality control cannot possibly check every unit 100%, most is done by the way of batch inspection ( a few units from each batch) to check for major/minor flaws.
This goes for all manufactured products. I bought a Sharp LCD TV a few years ago and when I got it home I noticed there were significant ghost images especially in dark scenes. I took it back and they told me that 1 in 5 of any TV is defective. I took home another one, same make and model, have had it for over two years and it is still crystal clear.
Once people realize this they will enjoy their products much more. Put them to the test, in store or at home and keep it if it's good, return it if it's not. If you are happy with a product other than a possible defect it makes no sense to exchange it for something else unless you go through a few and they all have defects then this indicates poor quality all together. If possible, go to a different location to make the exchange, it is possible for one store to get a whole bad batch.
This does not mean that there is no crap out there. No shortage of that for sure. That said, who can name ONE manufacturer, besides Ferrari, that puts out 100% non defective products. ;-)
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Hate to say this but theres been a recall on a certain Ferrari (458 Italia) due to about 5 sudden engine fires , Seems they are infact too HOT to handle. Heaps of pics of them fire on google
So eh.. even Ferrari has problems
Also it seems that Samsung had enough of noobs flashing beta roms and bricking them so they disabled the recovery modes after the first batch of the device. I myself don't really care as they never advertisted the fact the device has a recovery mode but everyone else seem to think its their RIGHT to have that mode so I'm guessing theres heaps of demands for exchanges which is cloging up the repair centres/supply for legit problems.

Actually, bell Canada re-released the UGJH2 build for the i9000m with the spl fix which enables the the recovery/download mode.

madpete said:
So two phones owned with in two weeks, from the same shop....different beasts. Quality control anyone?
Click to expand...
Click to collapse
Your previous phone might have had faulty hardware, but its more likely that it had a different (buggy) firmware.

LOL, did not hear about that. Well there you go. If a company that hand builds and rigorously tests every unit that it sells can put out duds then expect nothing from anybody.

hehe i know the feeling. my girlfriend and i both got a galaxy S in the same week from the same shop..
connecting to Kies was for her no probs at all..
for me: it was a total pain in the ass

androiderer said:
Actually, bell Canada re-released the UGJH2 build for the i9000m with the spl fix which enables the the recovery/download mode.
Click to expand...
Click to collapse
Could you clarify what you mean by this? I have a liberated (unlocked) i9000m that I'm using with Fido, is this an update I could install?
Thanks.
Sent from my GT-I9000M using XDA App

I've got 2 Galaxy S' here, one of them has a bluish tint, and the other one has a yellow tint. <_<

sturmeh said:
I've got 2 Galaxy S' here, one of them has a bluish tint, and the other one has a yellow tint. <_<
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I've had the exact same thing today. I saw the new Galaxy S from a friend, and it was way more bluish than my yellow display. Is this soft- or hardware related??

Any differences between the performance of these guys?
I'm very pleased with the 2nd handset I've got, curious now if its hardware or software....
I can appreciate now why some people have issues with what is a great phone.

I've just returned my Galaxy S due to a bad flash (caused by Kies crashing) and an inability to get into recovery mode. I've had a couple of Android phones and flashed software on them so I'm not a noob but nowhere near an expert. I took it to their approved repairer to be told that because they couldn't get recovery mode there was nothing they could do and I'd need to contact Samsung to arrange an exchange as the unit was obviously faulty.
I was annoyed with Samsung's response. First they said they'd organise an exchange (the phone's only 3 weeks old) and when no-one contacted me to organise I called them and they said they couldn't exchange and I'd need to take it to their approved repairers and get a job number. I explained their repairer wouldn't give me a job number as there was nothing they could do. Eventually I managed to speak to someone at Samsung who was organising a send-back bag to me so they could see for themselves there was a problem. Guess what, that was Wednesday and no bag arrived. I took the phone to the first approved repairer and asked them to send back to Samsung and deal with it.
I was told it would take about two weeks but that when it comes back not to expect the problem to be fixed as the work is normally subbed out to another company. The aftersales from Samsung is absolutely shocking to say the least and I've gone from recommending the phone to everyone I know to keeping my mouth shut or trying to push people in another direction.

Guess I was lucky I had a 28 day DOA then, that's not good. Sorry to hear that man, customer service is everything.

woutertichelaar said:
I've had the exact same thing today. I saw the new Galaxy S from a friend, and it was way more bluish than my yellow display. Is this soft- or hardware related??
Click to expand...
Click to collapse
It is normal that happens during the manufacturing of the display

boogie71071 said:
The aftersales from Samsung is absolutely shocking to say the least and I've gone from recommending the phone to everyone I know to keeping my mouth shut or trying to push people in another direction.
Click to expand...
Click to collapse
What country are you in?

Catalyst2012 said:
What country are you in?
Click to expand...
Click to collapse
I'm in the UK.
As an update, had a call from Samsung today saying they'd reviewed my complaint and felt the service I'd received was shoddy and they'd push my repair/replacement along as quick as they can once they get the handset back (fingers crossed but not expecting miracles)

Loose power button? I bet you do!

I have a loose power button.
Turn your Venue pro upside down, and touch the power button. It wiggles and you can hear clacks of a loose button.
You won't hear it when its right side up because gravity is keeping it down.
It not a concern if you are some other person, but for me a $500 phone has to be flawless.
This issue only shows how poor the device is built without attention to details.
Can anyone else confirm?

Mine is fine...

Ditto.. Mine is tight as a drum.

lemonspeakers said:
I have a loose power button.
Turn your Venue pro upside down, and touch the power button. It wiggles and you can hear clacks of a loose button.
You won't hear it when its right side up because gravity is keeping it down.
It not a concern if you are some other person, but for me a $500 phone has to be flawless.
This issue only shows how poor the device is built without attention to details.
Can anyone else confirm?
Click to expand...
Click to collapse
Lemon is a loon!
=P

I seem to have a problem sometimes turning the device on

Man - why haven't you just returned the phone and moved on to something else? You are obviously very jaded - your posts took an extremely negative tone with the shipping delay fiasco (you went as far as to call people who said their phones shipped last week spammers that weren't telling the truth), and now you post issue after issue with the phone.
The phone could be perfect in every way (and its not) and you'd find a reason to hate it, it seems. Just return it, get something by someone that isn't Dell, and move on with your life...

My phone (still an engineering sample - Oak Brook called about it but haven't shipped it to me yet) has no problem with the power button - not loose or anything.

DeekoVB5 said:
Man - why haven't you just returned the phone and moved on to something else? You are obviously very jaded - your posts took an extremely negative tone with the shipping delay fiasco (you went as far as to call people who said their phones shipped last week spammers that weren't telling the truth), and now you post issue after issue with the phone.
The phone could be perfect in every way (and its not) and you'd find a reason to hate it, it seems. Just return it, get something by someone that isn't Dell, and move on with your life...
Click to expand...
Click to collapse
Well, isn’t it nice to have someone on the other side of the fence? Don’t be surprised if your world isn’t always peachy. There will always be someone who’s more skeptical than the rest-especially when you’re paying more than $500 for a phone- it better be near perfect! Who wouldn't?
If you'll settle for a half-asses device, then fine. Many of us differ.

lemonspeakers said:
Well, isn’t it nice to have someone on the other side of the fence? Don’t be surprised if your world isn’t always peachy. There will always be someone who’s more skeptical than the rest-especially when you’re paying more than $500 for a phone- it better be near perfect! Who wouldn't?
If you'll settle for a half-asses device, then fine. Many of us differ.
Click to expand...
Click to collapse
That's a cute speech; you may want to save it for someone to whom it better applies. This year I've purchased and either returned or sold within a few months a Motorola Droid, Samsung Epic 4G, Samsung Focus, and an HTC HD7 because they weren't good enough. The HD2 is the only one that lasted a decent amount of time. I have plenty high standards for my phones, and as I pointed out in my first post, the DVP is not perfect.
However, that all said, you've made it clear that you are jaded against Dell and this phone. I don't blame you - Dell managed this launch horribly. Lots of people are pissed about it. The difference is, they either canceled their orders or returned their phones. For some odd reason you'd rather just post negative after negative comment in thread after thread. If you don't like the phone - which you won't - just return it and get something else. Problem solved.

DeekoVB5 said:
That's a cute speech; you may want to save it for someone to whom it better applies. This year I've purchased and either returned or sold within a few months a Motorola Droid, Samsung Epic 4G, Samsung Focus, and an HTC HD7 because they weren't good enough. The HD2 is the only one that lasted a decent amount of time. I have plenty high standards for my phones, and as I pointed out in my first post, the DVP is not perfect.
However, that all said, you've made it clear that you are jaded against Dell and this phone. I don't blame you - Dell managed this launch horribly. Lots of people are pissed about it. The difference is, they either canceled their orders or returned their phones. For some odd reason you'd rather just post negative after negative comment in thread after thread. If you don't like the phone - which you won't - just return it and get something else. Problem solved.
Click to expand...
Click to collapse
Leave Lemon alone!!! =P

Why oh why did I have to have a defective evo

I am just curious if anybody else can feel my pain. I woke up early on launch day to be 9 in line of 13 for my evo. Loved it since day one. Rooted a few eeks later due to the awesome devs and tutorials on this site. That thing was a tank. The only thing it didnt like was being over 1.19GHz. It ran every rom, every kernel with never so much as a flinch. But the only downside was the broken HDMI port. At the time i didnt care because it was useless. But the shinzul released their app and i had to get it fixed. But no they didnt fix it they had to replace it. Damn. So i unrooted turn it in and got a brand new evo. I turned in my dear sweet launch day evo for a red headed step child. Such a finicky lil *****. nothing over 1.15 please. or and only certain kernels work. Solid roms on my other phone rebooted randomly on this one. Damn you cost of repair vs cost of new phone principal. Well i just had to vent sitting here with my phone finally comfortable and running quite smoothly after weeks of training.

noname580 said:
I am just curious if anybody else can feel my pain. I woke up early on launch day to be 9 in line of 13 for my evo. Loved it since day one. Rooted a few eeks later due to the awesome devs and tutorials on this site. That thing was a tank. The only thing it didnt like was being over 1.19GHz. It ran every rom, every kernel with never so much as a flinch. But the only downside was the broken HDMI port. At the time i didnt care because it was useless. But the shinzul released their app and i had to get it fixed. But no they didnt fix it they had to replace it. Damn. So i unrooted turn it in and got a brand new evo. I turned in my dear sweet launch day evo for a red headed step child. Such a finicky lil *****. nothing over 1.15 please. or and only certain kernels work. Solid roms on my other phone rebooted randomly on this one. Damn you cost of repair vs cost of new phone principal. Well i just had to vent sitting here with my phone finally comfortable and running quite smoothly after weeks of training.
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Click to collapse
I always demand a new device, non-refurbished.
It's not to be an asshole, it's because I've had a 100% failure yet [generally within a month] of every replacement refurbished device I've received.

mattykinsx said:
I always demand a new device, non-refurbished.
It's not to be an asshole, it's because I've had a 100% failure yet [generally within a month] of every replacement refurbished device I've received.
Click to expand...
Click to collapse
I wished they just fixed the port on my phone. couldnt take more than a half hour with the good tech and proper parts.

After a broken usb on her original phone my wife had to get a refurb. They refused to give her a new. Went through 2 refurbs for white blotches on screen (obviously no quality control) and the last one acted weird. Would work fine except locked up using our airave for data(not voice). After many hrs on phone and arguing they still would not give her a new phone--just a refurb. I took matters into my own hands and rooted and flashed some new software and it appears to be ok now. So probably was a bad flash from the support center.
My impression: the refurbs are not really brought back to factory standard either hardware or software. Sprint has awful quality control and poor after purchase support. The question is if the others companies are any better.

mattykinsx said:
I always demand a new device, non-refurbished.
It's not to be an asshole, it's because I've had a 100% failure yet [generally within a month] of every replacement refurbished device I've received.
Click to expand...
Click to collapse
ive asked and asked and asked ... even demanded a NEW evo never get one
gotta have the screen replaced on the one i have now

My roommate is on her 5th HTC Droid Eris and they have all been just refurbs. They usually last 5 weeks. Either the trackball fails, the power port stops working, or the mic gives out. She's not gentle with the phone, but she's no worse than I am with the Evo. Never had a problem with mine (knocks on wood) I'm very happy with my beast.

The ideas of all these refurbs just sucks. Policy used to be 3 bad refurbs and you could get a new device. But with all the handcuffs put on AS reps, it seems pretty hard to get.
After issues with my TP they sent me a brand new TP2. The guy literally gave it to me. My account was billed $599 and credited back $599, plus I got to keep my original TP. Which I later got exchanged for a refurb TP2. Seems those days are gonzo.
Sent from my Infected EVO using XDA Premium App.

This thread is not very encouraging, as I am now waiting for the delivery of my "refurbed" evo from Sprint... Crossing my fingers on this, but I have a feeling its going to be messed up just like my current one (which overheats and boot loops into oblivion.)

New ones aren't any better. Mine has a ****ty power, and volume buttons. The power button you need fingernails to push (which I don't have). Sometimes the volume up and/or down will stick causing the phone to turn all the way up or all the way down. I love HTC but their quality control sucks. This phone I have now wouldn't have even made it as a test phone for Apple.

Before i rooted it the phone was fine. It has more to do with rooting and the aftermath. Launch day evo flawless on the software after root, new evo finicky about the certain settings and roms

Mine runs like crap when I use a kernel with more havs, it seems to like no havs kernels the best.

So Many Problems, I Have Had Enough

Apologies to all the OnePlus lovers out there, but I have lost complete faith in this phone.
I cannot believe how many defects on this particular phone! I understand that this is manufacturing defect and I am just unlucky but I had many problems with OnePlus 1 as well, so I am officially done with this phone.
The phone randomly reboots, I cannot play videos, and would drop calls constantly, like almost 2 times a day. The finger print scanner did not work almost 50% of the time, and there seems to be a dead pixel at the right hand corner that for some reason really gets on my nerves.
I fixed some issues by doing a hard reset, but the issues kept coming back.
What I'm really saying is, any suggestions for me?

And I thought I had it bad. Unfortunate, really.

callmechunky said:
Apologies to all the OnePlus lovers out there, but I have lost complete faith in this phone.
I cannot believe how many defects on this particular phone! I understand that this is manufacturing defect and I am just unlucky but I had many problems with OnePlus 1 as well, so I am officially done with this phone.
The phone randomly reboots, I cannot play videos, and would drop calls constantly, like almost 2 times a day. The finger print scanner did not work almost 50% of the time, and there seems to be a dead pixel at the right hand corner that for some reason really gets on my nerves.
I fixed some issues by doing a hard reset, but the issues kept coming back.
What I'm really saying is, any suggestions for me?
Click to expand...
Click to collapse
Are you selling it?

Suggestions? lol. clearly you have a defective device. Do not blame the device as if its a substandard device, blame oneplus for the defective device you have. lol. Contact Oneplus and get a replacement - problem solved. I do not see how they cannot cater to your queries.

How much are you gonna sell it for?

Sorry to hear about the issues. I think the phone you got is faulty. If you have brought it from Amazon, don't worry, they have a 10 day return policy. You can return the phone and ask for a refund.
I was also thinking to return my phone - I was not happy with the software. I believe the available software on the phone is not good enough to exploit the powerful hardware. I was also not happy with many features. I was not happy with the default camera app. I was not happy with the dialer app and I was not able to call conference properly. I was not able to record the call. I was not happy with the default music app and gallery app. I downloaded different apps after going through Xda forum and oneplus forum and have overcome those issues. I am not sending the phone back. Oxygen OS have a long way to go. Hope they bring more improvements or let's even hope CM 13 comes for OPT.

shigi1231 said:
Suggestions? lol. clearly you have a defective device. Do not blame the device as if its a substandard device, blame oneplus for the defective device you have. lol. Contact Oneplus and get a replacement - problem solved. I do not see how they cannot cater to your queries.
Click to expand...
Click to collapse
Yes, I know I am just unlucky and it is defective. I was just venting, thanks everybody for the suggestions, they are all helpful.
It feels like your girlfriend promises that she is gonna change but her old habits kick back in, breaks up with you before you can then asks to do couple counselling. And I love her enough to go with it....
No, I'm not selling it, yet.

too bad for the op. my oneplus one served me good.. i thought of upgrading it to the oneplus 2. but after reading and watching reviews, it just seems not worth it..
got a nexus phone instead..
at least i have my oneplus one.. worked so good on me.. except for that yellow tint on the bottom that was really a bummer.

Walking away from Samsung, possibly forever.

Let me start by saying that I think the Note 5 is the best device you can possibly buy to date. That's including all of the different mobile OS's that are out there. Beautiful quality hardware and software that works very well (utilizing the wacom digitizer and multi window features).
Now this post is just a warning to all of you who are considering the Note 5. You should take what I am about to say into consideration before you make a purchase. Me and a close friend both purchased Note 5's around the same time. He doesn't know much about phones, but I am constantly tweaking mine. I pretty quickly installed a custom rom and kernel to see if it truly made a difference in performance, subsequently throwing away my warranty forever. I showed my friend the HUGE difference between my phone and his and he agreed that he needed a custom rom and software as well.
For whatever reason these phones are turds out of the box. You wouldn't notice it most likely unless you had something to compare it to, but it's bad. You have all the horsepower in the world in that phone and they can't even get it to function fluidly and keep apps stored in ram for any length of time. Custom everything fixes all of this.
Now to the annoying part. My friend suddenly started having a problem with his volume down button. I, knowing that the warranties were gone, still reached out to Samsung. I hoped that explaining that rooting the phone couldn't possibly have anything to do with the volume button malfunctioning, would get through to them. Instead I was met with a low IQ human being that just kept repeating themselves over and over. I got to a supervisor and they simply read the rules from some handbook to me six thousand times until I couldn't bare it any longer. Not surprising it was a dead end.
So I had to consider other options. I thought about sending the phone to a repair center and just paying to have it fixed. I then remembered the one time I sent out an HTC One X for repair (new screen) and 2 months later the edge of the glass started to come up and they would do nothing to help me. Also in order to repair anything on the Note 5 you have to unseat the insane factory glue just to get into the phone. I'm not sure that the phone would be as sturdy by heating the glue to separate the phone to fix it. Didn't sound like a great option, but at least it was an option.
I then considered Samsung Protection plus. This would allow him to file a claim and get the phone repaired, albeit with an $80 deductible. Also the plan costs $120 just to get started. So that's 200 more dollars on top of a $750 phone. $900 bucks. However it was an option. But what if he had another small issue? Another 80. And again, another 80. It was all just overwhelming and he decided to move on and get another phone. I am following him as well because I'm afraid of this happening to me. I have a T-Mobile Note 5 which I went through ABSOLUTE HELL getting unlocked for AT&T and didn't want to go through that again if I ever needed a replacement.
None of this may ever happen to any of you. You all may go on without ever having a defect of any sort (or never root your phone to begin with) and never even need your warranty. I just wanted to show that this scenario exists and you should take it into consideration when choosing the phone that's best for you.
Thanks for reading.

Ugly!! Note 5 is my first ever Samsung phone. Probably the last too. Gonna stick with Nexus or OnePlus line on a long run like my previous devices.
Sent from my SM-N9208 using Tapatalk

suvomania said:
Ugly!! Note 5 is my first ever Samsung phone. Probably the last too. Gonna stick with Nexus or OnePlus line on a long run like my previous devices.
Sent from my SM-N9208 using Tapatalk
Click to expand...
Click to collapse
6p with Nexus protect seems like the best package you can get at the moment.

Hey
So heres a solution to save the phone.
Actually 2
ITs stupid but it works.
Get rubbing alcohol on a ear bud and just work it in the volume button.
Let it dry and try the button.
Its gonna work fine for 2 to 3 days then its back to the same.
The permanent solution is harder to come by.
You need extra thin clock oil . It special kind of oil that semi evaporates but fixes this issue.
I can try find whats left of mine and maybe send you a pic or something if the alcohol works for you too.
keep me posted.

siriom said:
Hey
So heres a solution to save the phone.
Actually 2
ITs stupid but it works.
Get rubbing alcohol on a ear bud and just work it in the volume button.
Let it dry and try the button.
Its gonna work fine for 2 to 3 days then its back to the same.
The permanent solution is harder to come by.
You need extra thin clock oil . It special kind of oil that semi evaporates but fixes this issue.
I can try find whats left of mine and maybe send you a pic or something if the alcohol works for you too.
keep me posted.
Click to expand...
Click to collapse
Okay thank you for the suggestion. What do you mean by ear bud though?

seh6183 said:
Okay thank you for the suggestion. What do you mean by ear bud though?
Click to expand...
Click to collapse
He meant the qtips, I remember my note 4 had the same issue in home button, an alcohol swab fixed it

That sucks. I've had a couple of rooted phones that Samsung replaced for hardware issues without a problem. I had a couple reps say that it's a voided warranty but I told them they have to prove that my mechanical hardware issue was software related.
I wouldn't go as far as calling it a turn right out of the box. For the vast majority of people, it does and performs just fine. Then you have a small percent of the users who do route and tweak their devices because we want more out of it.
What are you going to compare it to,?
Sent from my SM-N920T using Tapatalk

Ather said:
He meant the qtips, I remember my note 4 had the same issue in home button, an alcohol swab fixed it
Click to expand...
Click to collapse
Ah okay thank you very much. Let me try it on his phone and report back!

blackhemi4x4 said:
That sucks. I've had a couple of rooted phones that Samsung replaced for hardware issues without a problem. I had a couple reps say that it's a voided warranty but I told them they have to prove that my mechanical hardware issue was software related.
I wouldn't go as far as calling it a turn right out of the box. For the vast majority of people, it does and performs just fine. Then you have a small percent of the users who do route and tweak their devices because we want more out of it.
What are you going to compare it to,?
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
I just saw this post. So can you please tell me the story about how you got them to honor warranty claims while rooted? Maybe if I had called back a few times I could have got it done. I've honestly never had to even use a warranty on a phone in the past, they have all been really great.

so let me understand, u rooted knowing it will void your warranty, then u get pissed that they wont fix it free of charge because the warranty is voided? lol thats kinda funny. don't get me wrong i would try and get it fixed through warranty myself even after i rooted but u can't be pissed about them not fixing it if u knowingly voided it. with that out of my system,
who does your friend use? is it tmobile as well? if it is sprint its an easy fix. if not have u looked into other 3rd party coverage?

sand1303 said:
so let me understand, u rooted knowing it will void your warranty, then u get pissed that they wont fix it free of charge because the warranty is voided? lol thats kinda funny. don't get me wrong i would try and get it fixed through warranty myself even after i rooted but u can't be pissed about them not fixing it if u knowingly voided it. with that out of my system,
who does your friend use? is it tmobile as well? if it is sprint its an easy fix. if not have u looked into other 3rd party coverage?
Click to expand...
Click to collapse
I'm not answering any of your questions until you re-read what I wrote and actually comprehend what I said because it appears that you didn't understand a word of it.

seh6183 said:
Let me start by saying that I think the Note 5 is the best device you can possibly buy to date. That's including all of the different mobile OS's that are out there. Beautiful quality hardware and software that works very well (utilizing the wacom digitizer and multi window features).
Now this post is just a warning to all of you who are considering the Note 5. You should take what I am about to say into consideration before you make a purchase. Me and a close friend both purchased Note 5's around the same time. He doesn't know much about phones, but I am constantly tweaking mine. I pretty quickly installed a custom rom and kernel to see if it truly made a difference in performance, subsequently throwing away my warranty forever. I showed my friend the HUGE difference between my phone and his and he agreed that he needed a custom rom and software as well.
For whatever reason these phones are turds out of the box. You wouldn't notice it most likely unless you had something to compare it to, but it's bad. You have all the horsepower in the world in that phone and they can't even get it to function fluidly and keep apps stored in ram for any length of time. Custom everything fixes all of this.
Now to the annoying part. My friend suddenly started having a problem with his volume down button. I, knowing that the warranties were gone, still reached out to Samsung. I hoped that explaining that rooting the phone couldn't possibly have anything to do with the volume button malfunctioning, would get through to them. Instead I was met with a low IQ human being that just kept repeating themselves over and over. I got to a supervisor and they simply read the rules from some handbook to me six thousand times until I couldn't bare it any longer. Not surprising it was a dead end.
So I had to consider other options. I thought about sending the phone to a repair center and just paying to have it fixed. I then remembered the one time I sent out an HTC One X for repair (new screen) and 2 months later the edge of the glass started to come up and they would do nothing to help me. Also in order to repair anything on the Note 5 you have to unseat the insane factory glue just to get into the phone. I'm not sure that the phone would be as sturdy by heating the glue to separate the phone to fix it. Didn't sound like a great option, but at least it was an option.
I then considered Samsung Protection plus. This would allow him to file a claim and get the phone repaired, albeit with an $80 deductible. Also the plan costs $120 just to get started. So that's 200 more dollars on top of a $750 phone. $900 bucks. However it was an option. But what if he had another small issue? Another 80. And again, another 80. It was all just overwhelming and he decided to move on and get another phone. I am following him as well because I'm afraid of this happening to me. I have a T-Mobile Note 5 which I went through ABSOLUTE HELL getting unlocked for AT&T and didn't want to go through that again if I ever needed a replacement.
None of this may ever happen to any of you. You all may go on without ever having a defect of any sort (or never root your phone to begin with) and never even need your warranty. I just wanted to show that this scenario exists and you should take it into consideration when choosing the phone that's best for you.
Thanks for reading.
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Click to collapse
i think i got your point the first time lol. i have rooted many phones and voided many warranties but you whole point was you are considering leaving samsung because they won't warranty a phone u knowingly broke the warranty for. is that not your point?

sand1303 said:
i think i got your point the first time lol. i have rooted many phones and voided many warranties but you whole point was you are considering leaving samsung because they won't warranty a phone u knowingly broke the warranty for. is that not your point?
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Click to collapse
We're you the person I spoke with when I called Samsung? It sure seems like it.
My point was. The volume button has nothing to do with me rooting the phone. Get it?

i am fully aware of the volume button having nothing to do with software on your phone. i do not disagree with that one bit. i totally agree one has nothing to do with the other. i was merely pointing out that u knowingly voided the warranty and am now mad u can't use the warranty. i don't think rooting should void any kind of hardware warranty whatsoever but simple fact is it does. sometimes we can get around it sometimes we can't. i don't blame u for trying i would have done the same. i think you maybe should change the title to something like
~damn it was worth a shot
~i am pissed at samsung but more pissed at myself
~i couldn't get over on samsung this time
~i broke the rules........and the rules won
so does he use t mobile as well? did yall look into something like square trade? a third party warranty
i use sprint and have gotten many replacements after rooting. in fact my note 5 is probably the first phone i actually have not ever rooted in years
---------- Post added at 03:05 AM ---------- Previous post was at 02:52 AM ----------
im just busting balls man don't get mad. i didn't notice you had been around here so long till i took a look at your post count lol.

What a silly post. I have had 8 different Sammy devices without issues and when I did, I got the repaired rooted without issues here in Canada. I've rooted every device and enjoyed all Samsung has had to offer especially when I break my screens and they fixed for free, rooted.
Sent from my Blackberry Torch

seh6183 said:
Let me start by saying that I think the Note 5 is the best device you can possibly buy to date. That's including all of the different mobile OS's that are out there. Beautiful quality hardware and software that works very well (utilizing the wacom digitizer and multi window features).
Now this post is just a warning to all of you who are considering the Note 5. You should take what I am about to say into consideration before you make a purchase. Me and a close friend both purchased Note 5's around the same time. He doesn't know much about phones, but I am constantly tweaking mine. I pretty quickly installed a custom rom and kernel to see if it truly made a difference in performance, subsequently throwing away my warranty forever. I showed my friend the HUGE difference between my phone and his and he agreed that he needed a custom rom and software as well.
For whatever reason these phones are turds out of the box. You wouldn't notice it most likely unless you had something to compare it to, but it's bad. You have all the horsepower in the world in that phone and they can't even get it to function fluidly and keep apps stored in ram for any length of time. Custom everything fixes all of this.
Now to the annoying part. My friend suddenly started having a problem with his volume down button. I, knowing that the warranties were gone, still reached out to Samsung. I hoped that explaining that rooting the phone couldn't possibly have anything to do with the volume button malfunctioning, would get through to them. Instead I was met with a low IQ human being that just kept repeating themselves over and over. I got to a supervisor and they simply read the rules from some handbook to me six thousand times until I couldn't bare it any longer. Not surprising it was a dead end.
So I had to consider other options. I thought about sending the phone to a repair center and just paying to have it fixed. I then remembered the one time I sent out an HTC One X for repair (new screen) and 2 months later the edge of the glass started to come up and they would do nothing to help me. Also in order to repair anything on the Note 5 you have to unseat the insane factory glue just to get into the phone. I'm not sure that the phone would be as sturdy by heating the glue to separate the phone to fix it. Didn't sound like a great option, but at least it was an option.
I then considered Samsung Protection plus. This would allow him to file a claim and get the phone repaired, albeit with an $80 deductible. Also the plan costs $120 just to get started. So that's 200 more dollars on top of a $750 phone. $900 bucks. However it was an option. But what if he had another small issue? Another 80. And again, another 80. It was all just overwhelming and he decided to move on and get another phone. I am following him as well because I'm afraid of this happening to me. I have a T-Mobile Note 5 which I went through ABSOLUTE HELL getting unlocked for AT&T and didn't want to go through that again if I ever needed a replacement.
None of this may ever happen to any of you. You all may go on without ever having a defect of any sort (or never root your phone to begin with) and never even need your warranty. I just wanted to show that this scenario exists and you should take it into consideration when choosing the phone that's best for you.
Thanks for reading.
Click to expand...
Click to collapse
I really understand your frustation BUT: why it is samsung's fault for violating guaranty terms? Two years ago everybody was complaining about PLASTIC. As a end user you could replace almost everything on your phone. Removable battery for long term usage, camera module, mainboard, sim tray, everything. No, WE all asked for metal and glass. Now we have metal and glass and fixed battery and almost impossible repairs. But our phones look nice.
BTW: Sony - locked bootloader, no root. No custom rom without unlocking bootloader officialy trough Sony servers. So zero guaranty
HTC, LG - the same. Try to find software for your region.
There is no ideal device to play with custom roms and not void your warranty!
BTW. 1. You should try to install official rom including bootloader etc and try again at Samsung.
2. You could buy a dummy note 5 -the presentation model and go to a repair shop to excenge your volume rocker. Except for mainboard, everything inside is the same as full functional note. You could sell some parts like camera module, case with full display, S- Pen etc and get your money back, even more.

I'm not going to sit here and argue with you people about the purpose of my post. If you don't get it im sorry. I'm moving on now. Thanks for those that were helpful. Good luck to those that are clearly lacking reading comprehension lol

seh6183 said:
Let me start by saying that I think the Note 5 is the best device you can possibly buy to date. That's including all of the different mobile OS's that are out there. Beautiful quality hardware and software that works very well (utilizing the wacom digitizer and multi window features).
Now this post is just a warning to all of you who are considering the Note 5. You should take what I am about to say into consideration before you make a purchase. Me and a close friend both purchased Note 5's around the same time. He doesn't know much about phones, but I am constantly tweaking mine. I pretty quickly installed a custom rom and kernel to see if it truly made a difference in performance, subsequently throwing away my warranty forever. I showed my friend the HUGE difference between my phone and his and he agreed that he needed a custom rom and software as well.
For whatever reason these phones are turds out of the box. You wouldn't notice it most likely unless you had something to compare it to, but it's bad. You have all the horsepower in the world in that phone and they can't even get it to function fluidly and keep apps stored in ram for any length of time. Custom everything fixes all of this.
Now to the annoying part. My friend suddenly started having a problem with his volume down button. I, knowing that the warranties were gone, still reached out to Samsung. I hoped that explaining that rooting the phone couldn't possibly have anything to do with the volume button malfunctioning, would get through to them. Instead I was met with a low IQ human being that just kept repeating themselves over and over. I got to a supervisor and they simply read the rules from some handbook to me six thousand times until I couldn't bare it any longer. Not surprising it was a dead end.
So I had to consider other options. I thought about sending the phone to a repair center and just paying to have it fixed. I then remembered the one time I sent out an HTC One X for repair (new screen) and 2 months later the edge of the glass started to come up and they would do nothing to help me. Also in order to repair anything on the Note 5 you have to unseat the insane factory glue just to get into the phone. I'm not sure that the phone would be as sturdy by heating the glue to separate the phone to fix it. Didn't sound like a great option, but at least it was an option.
I then considered Samsung Protection plus. This would allow him to file a claim and get the phone repaired, albeit with an $80 deductible. Also the plan costs $120 just to get started. So that's 200 more dollars on top of a $750 phone. $900 bucks. However it was an option. But what if he had another small issue? Another 80. And again, another 80. It was all just overwhelming and he decided to move on and get another phone. I am following him as well because I'm afraid of this happening to me. I have a T-Mobile Note 5 which I went through ABSOLUTE HELL getting unlocked for AT&T and didn't want to go through that again if I ever needed a replacement.
None of this may ever happen to any of you. You all may go on without ever having a defect of any sort (or never root your phone to begin with) and never even need your warranty. I just wanted to show that this scenario exists and you should take it into consideration when choosing the phone that's best for you.
Thanks for reading.
Click to expand...
Click to collapse
I feel for you. Though I haven't had any broken phones I rooted from the past, I also think that "obvious" hardware issues should be exempted from voiding the warranty after rooting. But manufacturers don't want us rooting our phones so we can use their own software that they built for us which took them years to develop (although we all know that pure android really performs way better), and also for us to use the bloatware they include (which probably paid Samsung big money to have their software pre-installed in Samsung phones).
So completely voiding the phone's warranty upon root is their way to combat all those, even if Samsung is completely aware that "most" hardware issues are unrelated to rooting (although rooting can also damage hardware components like burning a circuit if the custom software is programmed to run the cpu at high clock, etc). So there's still a small chance, very unlikely, but small chance that a custom ROM can also damage a volume control, circuit-wise, or maybe the custom rom's programming might have a bug on the volume control (again very unlikely, but still a possibility). Unless if the cause of the volume problem is something obvious like the button itself is loose or falling off.
My suggestion is, if you have a nandroid backup of the original ROM before you installed the custom one, you can put it back first (the phone will still be rooted) then visit another Samsung store and just focus on telling the staff about the volume button. If in case they do a test on the volume, at least they would see a factory installed rom running. Just cross your fingers that they wont further check if it's rooted under the hood.

seh6183 said:
I just saw this post. So can you please tell me the story about how you got them to honor warranty claims while rooted? Maybe if I had called back a few times I could have got it done. I've honestly never had to even use a warranty on a phone in the past, they have all been really great.
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Click to collapse
Nothing special. Once was a usb port issue. They asked of it was rooted and I simply said it doesn't matter, it was a hardware issue. I had to escalate and told them the same thing. I said I'm happy to pay if they can prove that a rooted device caused the malfunction. They keep to the script for the most part but I got my phone back, repaired, and no charge.
I threw in a few legal references to automotive warranties and modding and would hate to drag them down that road.
Sent from my SM-N920T using Tapatalk

This is an old post but I'm going to put my two cents in and I know in going to get flamed, which is amusing to say. But it's clear. By every phone manufacture, you root the phone. You take the phone as is. It's lost the warranty. Now that if you find that something is wrong with the device hardware wise. You Made the choice to void it when you did the rooting process. The moment Knox became 0x1, yes it's hardware based. But that's besides the point. They tell you over and over again that doing so it voids your warranty and you do it anyway, you made the phone completely yours. And now it's yours 100%. I agree with Samsung on this.