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Hi Guys,
Just to say, I had my defective Galaxy S replaced recently (had only had it two weeks), however its becoming clear that the new one is much better in a few ways.
Although they look identical (are are setup exactly the same way), they behave differently in a few key ways.
First up, my battery life was pathetic on the first handset, I'd be lucky if it made it to the end of the day. With the new one, I can still have 65% to 70% left after the same useage and setup at the end of the day. Bad battery?
Second, I dont seem to get much lag now. Its still there under heavy use but nowhere near as bad as it was....maybe it was a bad install on the first one? Although I did factory reset it, and it was still the same.
Third, Kies now connects perfectly every time. This drove me nuts on the first handset, kies would sit at connecting while the MTP app rebooted itself over and over on the phone. I worked out through reading, and trial and error that it was the internal sd card that caused it. Or rather specific files on the sd card, format it and it would connect...install my apps and it wouldn't.
The new phone however doesn't care what apps are on it (installed everything that was on the first one), it just connects. I have checked the firmware rev and its the same as phone one. Wierd
Fourth, my recovery mode now works It would never work on the first phone. In the end this was the reason it got swapped.
The phone was acting a bit weird so I took it to a Samsung service point who said they would flatten it and flash new software, however when they tried the bootloader / recovery would not work. They then said that this was a fault and it would need to be sent back to Samsung to fix recovery mode, however the phone was still under DOA with the shop I brought it from so I took it there with a note from the service centre to back me up. Hence I now have a new phone, and recovery mode works.
So two phones owned with in two weeks, from the same shop....different beasts. Quality control anyone?
Just thought I'd share my experiences with you.
Pete.
Good to hear your up and running on a proper phone.
One thing people don't seem to get is that when it come to mass production/manufacturing, there are going to be units that get shipped that are defective.
Quality control cannot possibly check every unit 100%, most is done by the way of batch inspection ( a few units from each batch) to check for major/minor flaws.
This goes for all manufactured products. I bought a Sharp LCD TV a few years ago and when I got it home I noticed there were significant ghost images especially in dark scenes. I took it back and they told me that 1 in 5 of any TV is defective. I took home another one, same make and model, have had it for over two years and it is still crystal clear.
Once people realize this they will enjoy their products much more. Put them to the test, in store or at home and keep it if it's good, return it if it's not. If you are happy with a product other than a possible defect it makes no sense to exchange it for something else unless you go through a few and they all have defects then this indicates poor quality all together. If possible, go to a different location to make the exchange, it is possible for one store to get a whole bad batch.
This does not mean that there is no crap out there. No shortage of that for sure. That said, who can name ONE manufacturer, besides Ferrari, that puts out 100% non defective products. ;-)
Hey man, yeah I agree with most of what your saying. It just surprised me a little how the same product can differ, but I guess this goes some way to explaining the different opinions / problems people have on / with the same hardware.
I'm happy now because I think I've got a good one, but someone else may not be so lucky. The thing is I would never have known the difference, if I hadn't had it swapped out.
By the way, didn't Ferrari have to recall the 458 Italia recently for turning into a fireball?
hansonator said:
Good to hear your up and running on a proper phone.
One thing people don't seem to get is that when it come to mass production/manufacturing, there are going to be units that get shipped that are defective.
Quality control cannot possibly check every unit 100%, most is done by the way of batch inspection ( a few units from each batch) to check for major/minor flaws.
This goes for all manufactured products. I bought a Sharp LCD TV a few years ago and when I got it home I noticed there were significant ghost images especially in dark scenes. I took it back and they told me that 1 in 5 of any TV is defective. I took home another one, same make and model, have had it for over two years and it is still crystal clear.
Once people realize this they will enjoy their products much more. Put them to the test, in store or at home and keep it if it's good, return it if it's not. If you are happy with a product other than a possible defect it makes no sense to exchange it for something else unless you go through a few and they all have defects then this indicates poor quality all together. If possible, go to a different location to make the exchange, it is possible for one store to get a whole bad batch.
This does not mean that there is no crap out there. No shortage of that for sure. That said, who can name ONE manufacturer, besides Ferrari, that puts out 100% non defective products. ;-)
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Click to collapse
Hate to say this but theres been a recall on a certain Ferrari (458 Italia) due to about 5 sudden engine fires , Seems they are infact too HOT to handle. Heaps of pics of them fire on google
So eh.. even Ferrari has problems
Also it seems that Samsung had enough of noobs flashing beta roms and bricking them so they disabled the recovery modes after the first batch of the device. I myself don't really care as they never advertisted the fact the device has a recovery mode but everyone else seem to think its their RIGHT to have that mode so I'm guessing theres heaps of demands for exchanges which is cloging up the repair centres/supply for legit problems.
Actually, bell Canada re-released the UGJH2 build for the i9000m with the spl fix which enables the the recovery/download mode.
madpete said:
So two phones owned with in two weeks, from the same shop....different beasts. Quality control anyone?
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Click to collapse
Your previous phone might have had faulty hardware, but its more likely that it had a different (buggy) firmware.
LOL, did not hear about that. Well there you go. If a company that hand builds and rigorously tests every unit that it sells can put out duds then expect nothing from anybody.
hehe i know the feeling. my girlfriend and i both got a galaxy S in the same week from the same shop..
connecting to Kies was for her no probs at all..
for me: it was a total pain in the ass
androiderer said:
Actually, bell Canada re-released the UGJH2 build for the i9000m with the spl fix which enables the the recovery/download mode.
Click to expand...
Click to collapse
Could you clarify what you mean by this? I have a liberated (unlocked) i9000m that I'm using with Fido, is this an update I could install?
Thanks.
Sent from my GT-I9000M using XDA App
I've got 2 Galaxy S' here, one of them has a bluish tint, and the other one has a yellow tint. <_<
sturmeh said:
I've got 2 Galaxy S' here, one of them has a bluish tint, and the other one has a yellow tint. <_<
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Click to collapse
I've had the exact same thing today. I saw the new Galaxy S from a friend, and it was way more bluish than my yellow display. Is this soft- or hardware related??
Any differences between the performance of these guys?
I'm very pleased with the 2nd handset I've got, curious now if its hardware or software....
I can appreciate now why some people have issues with what is a great phone.
I've just returned my Galaxy S due to a bad flash (caused by Kies crashing) and an inability to get into recovery mode. I've had a couple of Android phones and flashed software on them so I'm not a noob but nowhere near an expert. I took it to their approved repairer to be told that because they couldn't get recovery mode there was nothing they could do and I'd need to contact Samsung to arrange an exchange as the unit was obviously faulty.
I was annoyed with Samsung's response. First they said they'd organise an exchange (the phone's only 3 weeks old) and when no-one contacted me to organise I called them and they said they couldn't exchange and I'd need to take it to their approved repairers and get a job number. I explained their repairer wouldn't give me a job number as there was nothing they could do. Eventually I managed to speak to someone at Samsung who was organising a send-back bag to me so they could see for themselves there was a problem. Guess what, that was Wednesday and no bag arrived. I took the phone to the first approved repairer and asked them to send back to Samsung and deal with it.
I was told it would take about two weeks but that when it comes back not to expect the problem to be fixed as the work is normally subbed out to another company. The aftersales from Samsung is absolutely shocking to say the least and I've gone from recommending the phone to everyone I know to keeping my mouth shut or trying to push people in another direction.
Guess I was lucky I had a 28 day DOA then, that's not good. Sorry to hear that man, customer service is everything.
woutertichelaar said:
I've had the exact same thing today. I saw the new Galaxy S from a friend, and it was way more bluish than my yellow display. Is this soft- or hardware related??
Click to expand...
Click to collapse
It is normal that happens during the manufacturing of the display
boogie71071 said:
The aftersales from Samsung is absolutely shocking to say the least and I've gone from recommending the phone to everyone I know to keeping my mouth shut or trying to push people in another direction.
Click to expand...
Click to collapse
What country are you in?
Catalyst2012 said:
What country are you in?
Click to expand...
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I'm in the UK.
As an update, had a call from Samsung today saying they'd reviewed my complaint and felt the service I'd received was shoddy and they'd push my repair/replacement along as quick as they can once they get the handset back (fingers crossed but not expecting miracles)
I have a loose power button.
Turn your Venue pro upside down, and touch the power button. It wiggles and you can hear clacks of a loose button.
You won't hear it when its right side up because gravity is keeping it down.
It not a concern if you are some other person, but for me a $500 phone has to be flawless.
This issue only shows how poor the device is built without attention to details.
Can anyone else confirm?
Mine is fine...
Ditto.. Mine is tight as a drum.
lemonspeakers said:
I have a loose power button.
Turn your Venue pro upside down, and touch the power button. It wiggles and you can hear clacks of a loose button.
You won't hear it when its right side up because gravity is keeping it down.
It not a concern if you are some other person, but for me a $500 phone has to be flawless.
This issue only shows how poor the device is built without attention to details.
Can anyone else confirm?
Click to expand...
Click to collapse
Lemon is a loon!
=P
I seem to have a problem sometimes turning the device on
Man - why haven't you just returned the phone and moved on to something else? You are obviously very jaded - your posts took an extremely negative tone with the shipping delay fiasco (you went as far as to call people who said their phones shipped last week spammers that weren't telling the truth), and now you post issue after issue with the phone.
The phone could be perfect in every way (and its not) and you'd find a reason to hate it, it seems. Just return it, get something by someone that isn't Dell, and move on with your life...
My phone (still an engineering sample - Oak Brook called about it but haven't shipped it to me yet) has no problem with the power button - not loose or anything.
DeekoVB5 said:
Man - why haven't you just returned the phone and moved on to something else? You are obviously very jaded - your posts took an extremely negative tone with the shipping delay fiasco (you went as far as to call people who said their phones shipped last week spammers that weren't telling the truth), and now you post issue after issue with the phone.
The phone could be perfect in every way (and its not) and you'd find a reason to hate it, it seems. Just return it, get something by someone that isn't Dell, and move on with your life...
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Click to collapse
Well, isn’t it nice to have someone on the other side of the fence? Don’t be surprised if your world isn’t always peachy. There will always be someone who’s more skeptical than the rest-especially when you’re paying more than $500 for a phone- it better be near perfect! Who wouldn't?
If you'll settle for a half-asses device, then fine. Many of us differ.
lemonspeakers said:
Well, isn’t it nice to have someone on the other side of the fence? Don’t be surprised if your world isn’t always peachy. There will always be someone who’s more skeptical than the rest-especially when you’re paying more than $500 for a phone- it better be near perfect! Who wouldn't?
If you'll settle for a half-asses device, then fine. Many of us differ.
Click to expand...
Click to collapse
That's a cute speech; you may want to save it for someone to whom it better applies. This year I've purchased and either returned or sold within a few months a Motorola Droid, Samsung Epic 4G, Samsung Focus, and an HTC HD7 because they weren't good enough. The HD2 is the only one that lasted a decent amount of time. I have plenty high standards for my phones, and as I pointed out in my first post, the DVP is not perfect.
However, that all said, you've made it clear that you are jaded against Dell and this phone. I don't blame you - Dell managed this launch horribly. Lots of people are pissed about it. The difference is, they either canceled their orders or returned their phones. For some odd reason you'd rather just post negative after negative comment in thread after thread. If you don't like the phone - which you won't - just return it and get something else. Problem solved.
DeekoVB5 said:
That's a cute speech; you may want to save it for someone to whom it better applies. This year I've purchased and either returned or sold within a few months a Motorola Droid, Samsung Epic 4G, Samsung Focus, and an HTC HD7 because they weren't good enough. The HD2 is the only one that lasted a decent amount of time. I have plenty high standards for my phones, and as I pointed out in my first post, the DVP is not perfect.
However, that all said, you've made it clear that you are jaded against Dell and this phone. I don't blame you - Dell managed this launch horribly. Lots of people are pissed about it. The difference is, they either canceled their orders or returned their phones. For some odd reason you'd rather just post negative after negative comment in thread after thread. If you don't like the phone - which you won't - just return it and get something else. Problem solved.
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Leave Lemon alone!!! =P
After dealing with all the delays, non-existent support and updates and failed promises to ship the phone with next day shipping, I decided that I had tolerated enough and demanded my money back. Hopefully that is easy.
Here's why Dell Venue Pro sucks:
1. Too big. Usually big is a 'good' thing according to the trend of 2010. However, when it's big but also thick, it reminds me of my iPAQ from 12 years ago. With the Otter Case it gets even worse.
2. Horrible Camera. It's slow to activate unlike the Focus, and it takes blurry pictures even in just slightly dim light. I know that no camera phones can take pictures in dim light well, but DVP's camera is blurry even in a room during the day. My T-Mo G1 can do better than that.
3. No 4G. Just a UI change is not enough to switch phones and pay more per month as I had been using Android, and all the newest droids out there have way faster speeds that can even do video chat.
4. Keyboard is not that well integrated. Turns out the "fn" key and "shift" key are highly unpredictable, since it doesn't have any indicator that it's simply on or locked on. I mistyped more password than I did with the soft keyboard. Therefore, it's not worth the bulk.
5. Thoroughly unhackable. No SD Card slot access. No tethering trick. No screenshot trick.
6. Bottom buttons are capacitive. Looking back, the dev phone was perhaps the only great phone because they have hard buttons for Back, Windows and Search keys. Using touch buttons for these important commands make the OS experience finicky. For example, it's too easy to hit the Bing button accidentally while taking photos. It was also way too easy to got kicked out of a game - and having the resume afterwards makes things worse.
7. No confidence left for Dell Mobility, or even Dell in general: They folded the mobile division already. Their updates for Dell Aero and Dell Streak took months and months to fulfill, so how will the DVP be any different? We had already suffered through the lack of information on shipping, and I would expect firmware updates not to be any different.
8. This thing crashes. Unlike some other users here, mine crashes even when Wifi is off. The crashes are all random and not confined to Marketplace or 3rd party apps. If Dell was not so irresponsible, I would ask for an exchange instead of a return, but this is a dealbreaker to me.
One thing I am glad about it is, I had waited long enough to find out about Samsung's Omnia 8, and probably better phones to come in CES and Mobile World Congress.
Thanks, Dell, for being awful, and ruining what would be a good phone.
I plan on giving Dell one more shot. I've been waiting a week now for my replacement. I'll wait for that replacement (even if it takes another week or two) and if the replacement is unstable or has any other problem then I'll return it and pick another phone.
You are right, this phone could be near perfect. It just seems that Dell rushed it.
I'm in the same boat. I love the phone except a few major problems.
1- WiFi Crashing
2- Bluetooth not staying connected
Below are WP7 issues
3- Cannot sync with Outlook
4-No mass storage
5- Cannot connect to hidden WiFi networks!!!!
I miss cut and past but can live without it I need the rest fixed if I'm going to be able to keep it.
rsacipher said:
I'm in the same boat. I love the phone except a few major problems.
1- WiFi Crashing
2- Bluetooth not staying connected
Below are WP7 issues
3- Cannot sync with Outlook
4-No mass storage
5- Cannot connect to hidden WiFi networks!!!!
I miss cut and past but can live without it I need the rest fixed if I'm going to be able to keep it.
Click to expand...
Click to collapse
I don't know....my WiFi lags but doesn't crash. My BT is fine. Outlook syncs fine, but I've been syncing cloud stuff fine. Storage, I have 16gigs. Will I use more..who knows or cares. Hidden WiFi...something strange about that. Its hidden for a reason, if dvp could see it, ITT wouldn't be hidden. Seems like homey reasons to quit to me. But then again , you're not me. I got what I expected. Is it 100% perfect? Nope...but I wasn't expecting it to be. I wonder if iphone4 people are returning it because of the alarm...to me the best reason to return a phone is...i don't like it. All other reasons show up on most other phones too... Just my opinion
this phone has more problems now that i think about it. but mines a keeper. i like the windows UI and the look of the dvp. its rare and you cant just buy it at, say, tmobile stores. =D
I love the phone but you know as much as I love it I can't use a phone that doesn't work. When I pay $550 for a phone I think the least it can do is work so as much as it kills me I called them last night and told them I want my money back. I gave them a week or so to see if they would give some responce to the problems posted on the forums but nothing which means they're not going to fix the problems or they're going to be real slow about it. And the whole 30days thing you guys have over here means I cant really wait around to find out so I'll have my money back thanks!
The problems I had with the phone were numerous:
- WiFi crashing constantly
- bluetooth constantly disconnecting from car kit
- 3G signal loss and complete network loss
- white noise in earphones
...and then to top it all off, and this is a WP7 issue more so than a DVP issue - however the marketplace works and because I used my old windows live id to setup the phone, M$ basically still think I'm in Ireland for whatever reason and as a result I can't download any of the good stuff eg: Netflix, LastFM etc... and some apps I download are for european region instead of US and so are completely useless to me.
Anyway all in all I had no choice but to get a refund. Bummer!
This venue pro will be going back for the same reasons which have been found in this post.
1. No 4G. Just a UI change is not enough to switch phones and pay more per month as I had been using Android, and all the newest droids out there have way faster speeds that can even do video chat.
2. Keyboard is not that well integrated. Turns out the "fn" key and "shift" key are highly unpredictable, since it doesn't have any indicator that it's simply on or locked on. I mistyped more password than I did with the soft keyboard. Therefore, it's not worth the bulk.
3. Thoroughly unhackable. No SD Card slot access. No tethering trick. No screenshot trick.
4. Bottom buttons are capacitive. Looking back, the dev phone was perhaps the only great phone because they have hard buttons for Back, Windows and Search keys. Using touch buttons for these important commands make the OS experience finicky. For example, it's too easy to hit the Bing button accidentally while taking photos. It was also way too easy to got kicked out of a game - and having the resume afterwards makes things worse.
5. No confidence left for Dell Mobility, or even Dell in general: They folded the mobile division already. Their updates for Dell Aero and Dell Streak took months and months to fulfill, so how will the DVP be any different? We had already suffered through the lack of information on shipping, and I would expect firmware updates not to be any different.
6. This thing crashes. Unlike some other users here, mine crashes even when Wifi is off. The crashes are all random and not confined to Marketplace or 3rd party apps. If Dell was not so irresponsible, I would ask for an exchange instead of a return, but this is a dealbreaker to me.
I no longer feel confident with DELL. Furthermore, I dont like how we were treated throughout this launch, especially in a economy when spending 500+ dollars on a item is a luxury. I have purchased phones outright before and have never gone through a process like this.
I wanted to believe that this phone could of been more but if I wait until my 30 days are up I will be s### out of luck. I'll see what CES has up its sleeve.
This venue is definitely going back unless something miraculously happens with DELL or Microsoft regarding the phones OS. I doubt it though.
alodar1 said:
I don't know....my WiFi lags but doesn't crash. My BT is fine. Outlook syncs fine, but I've been syncing cloud stuff fine. Storage, I have 16gigs. Will I use more..who knows or cares. Hidden WiFi...something strange about that. Its hidden for a reason, if dvp could see it, ITT wouldn't be hidden. Seems like homey reasons to quit to me. But then again , you're not me. I got what I expected. Is it 100% perfect? Nope...but I wasn't expecting it to be. I wonder if iphone4 people are returning it because of the alarm...to me the best reason to return a phone is...i don't like it. All other reasons show up on most other phones too... Just my opinion
Click to expand...
Click to collapse
The phone syncs with Exchange not Outlook, 16GB is good for storage if all you want is music and videos, forget if you want other files and there is no explorer to find files anyways.
My company hides their SSID as many companies do, if you have the settings you can connect and my WM5 phones would connect but I can't with the latest and greatest from MS while people at my company with Android and iPhones connect with no issues.
For the money I spent I wasn't expecting a beta unit because this thing was not ready for primetime.
I'm keeping my 8GB model. I don't have any crashing issues whether or not WiFi is on.
It would be nice if the cam were better and there wasn't some slight hissing through headphones during quiet segments of music, but neither of these are deal breakers to me. Supposedly Dell is working on updating the cam software, but again, not a huge deal to me.
It it going back.
Dell support is no good and rude, most don't even know what the DVP is. Every step of my dealing with dell has been a pain from getting my phone to the 4 hours it took trying to get it activated with the rep from dell who kept trying to get me off the line so he could "call me back."
The phone is very nice but so not worth the hassle. Dell has given me the worst customer service I have ever had, no way in hell I am gonna be stuck dealing with them for the next 2 years.
Mine for some reason would not turn on unless I popped the battery multiple times. Kept losing service on the 2g/3g switch, photos were absolute trash.
I will miss what could of been, but this thing is going back. On to my iPhone.
Thanks To You All
Hi Ladies and Gents
I'm fairly new to these forums and just wanted to say thanks to you all for the great feed back on the DVP!! I'm from Canada, and as you all know we can't get the device up here unless we provide a US address...I've been working around this issue which I finally resolved, and now for the past 2 weeks or so have been going back and forth between the DVP or a Nexxus S. I soooo love the form factor of the DVP, but have decided that it's to risky to take a chance on getting a somewhat flawless device to work up here...it's going to take a lot of time and effort to get either of these devices, so I want to make the correct choice the first time....I to have had issues calling Dell just to try and figure out how to ship the darn thing, and have been bounced around so many times!!! Their CS is garbage...none of them know anything about the device!! I was willing to get it even with the RAM issues and the no multitasking/cut and paste, but all the other issues are just to great of a hurdle to jump. I know the Nexus S has it issues but it being pure Google, I know the support will be there...
Thanks Again for making a very hard decision that much easier, and good luck to you all whether you keep your DVP or send it back!!
Cheers!!
pakkei said:
4. Keyboard is not that well integrated. Turns out the "fn" key and "shift" key are highly unpredictable, since it doesn't have any indicator that it's simply on or locked on. I mistyped more password than I did with the soft keyboard. Therefore, it's not worth the bulk.
Click to expand...
Click to collapse
This is not true, there is a symbol next to the (left) battery indicator, an arrow for caps and keep pressing the arrow button for caps lock, the icon changes
same way there is an icon for fn key
eyan15 said:
This is not true, there is a symbol next to the (left) battery indicator, an arrow for caps and keep pressing the arrow button for caps lock, the icon changes
same way there is an icon for fn key
Click to expand...
Click to collapse
Thanks for the tip. I was used to Android where the indicator is right at the cursor.
Already shipped it back in favor of my nexus S. Got tired of the constant crashes and decided I didn't want to be an early adopter of W7
Sent from my Nexus S using XDA App
think its interesting, well actually I think its funny really, and anyone on this thread with a long device history on this forum can attest,the actual reasons people give for liking or not liking a device. I extend that comment to the iPhone and nexus brands, as well as others. For example:
Crashes: every phone crashes. Everyone. Read the Engadget review about the crash macine....sorry , the nexus s. they all crash somewhere
..period
Camera: they all suck. If you're using a Dell but expect a Nikon , then your expectation sucks. Some are better, but none are good.
Configuration: don't even sit there and tell me what great configuration schemes Android has. The configuration is just as spacey on those devices too. How easy is it to get hotmail on iPhone? As easy as Google maps on wp7?
Cloud stuff: huh, what? Bottom line is it takes understanding and preparation. Once done, its done. Don't trust the Microsoft cloud, but trust the Google cloud...good luck with that.
Support: did someone sat Google support? I call bull****.
Best reason for returning the Dvp I have read so far is, "I tried the Nexus S, and it worked better for me". Great answer!!! Guy just stood up and said it. Cool. Not some bs answer like WiFi crashing...someone will find you over in some other forum posting about your other new phone crashing ...you know its true.
BTW, I heard the iPhone alarm still doesn't work, and what's this I'm reading about the latest undocumented feature on the Nexus. And the Incredible is doing what?? Droid!!! Great commercials.
I just like my Dell. I like my HD7 too. If you don't,that's fine...just watch the excuses...sorry, I mean reasons.
I want the one with the WiFi and most gb's.
Sorry for the rant...check out the other forums here and see if what I say isn't true!
alodar1 said:
think its interesting, well actually I think its funny really, and anyone on this thread with a long device history on this forum can attest,the actual reasons people give for liking or not liking a device. I extend that comment to the iPhone and nexus brands, as well as others. For example:
Crashes: every phone crashes. Everyone. Read the Engadget review about the crash macine....sorry , the nexus s. they all crash somewhere
..period
Camera: they all suck. If you're using a Dell but expect a Nikon , then your expectation sucks. Some are better, but none are good.
Configuration: don't even sit there and tell me what great configuration schemes Android has. The configuration is just as spacey on those devices too. How easy is it to get hotmail on iPhone? As easy as Google maps on wp7?
Cloud stuff: huh, what? Bottom line is it takes understanding and preparation. Once done, its done. Don't trust the Microsoft cloud, but trust the Google cloud...good luck with that.
Support: did someone sat Google support? I call bull****.
Best reason for returning the Dvp I have read so far is, "I tried the Nexus S, and it worked better for me". Great answer!!! Guy just stood up and said it. Cool. Not some bs answer like WiFi crashing...someone will find you over in some other forum posting about your other new phone crashing ...you know its true.
BTW, I heard the iPhone alarm still doesn't work, and what's this I'm reading about the latest undocumented feature on the Nexus. And the Incredible is doing what?? Droid!!! Great commercials.
I just like my Dell. I like my HD7 too. If you don't,that's fine...just watch the excuses...sorry, I mean reasons.
I want the one with the WiFi and most gb's.
Sorry for the rant...check out the other forums here and see if what I say isn't true!
Click to expand...
Click to collapse
Classic and spot on! The DVP isn't perfect, but its not the first, and won't be the last buggy phone to be released, and certainly if someone isn't happy with it they should return it. I tried an hd7, didn't like it and returned it, no fuss no muss. And I should say, I'm happy enough with mine and am keeping it, worst case scenario I use it for six months then get some other wp7 AWS device, if there ever is one.
alodar1 said:
BTW, I heard the iPhone alarm still doesn't work, and what's this I'm reading about the latest undocumented feature on the Nexus.
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Click to collapse
Lol, this is your best point? An alarm clock?
How about WinPho 7 alarm not overriding the music volume and not even going off?
As for crashes I can count the amount of time my iPhone has crashed on 1 hand and the amount of time my nexus one has crashed on 2. I apologize if I want something to work when I buy it. The DVP wouldn't even power on in some cases without pulling the battery. I'm sorry but if the phone is a headache just to turn on then I don't want it. Perhaps you disagree, but there is no need to come in here on a high horse trying to dictate what we should expect from a phones camera, or general usage.
Do I expect a nikon?
No I expect something that can take a decent shot ala the iPhone/Nexus 1/Nokia N8. Obviously there are phones on the market capable of taking great shots,so why should I as a consumer expect lesser performance? If you like a half-ass phone then so be it.
It the DVP the worst phone on the market?
No there is much worst out there, but once again there is much better and as a consumer I am going to go with what is best. I returned mine and hopefully another company gets it right eventually. But honestly the argument that there are buggier phones is pathetic.
alodar1 said:
think its interesting, well actually I think its funny really, and anyone on this thread with a long device history on this forum can attest,the actual reasons people give for liking or not liking a device. I extend that comment to the iPhone and nexus brands, as well as others. For example:
Crashes: every phone crashes. Everyone. Read the Engadget review about the crash macine....sorry , the nexus s. they all crash somewhere
..period
Camera: they all suck. If you're using a Dell but expect a Nikon , then your expectation sucks. Some are better, but none are good.
Configuration: don't even sit there and tell me what great configuration schemes Android has. The configuration is just as spacey on those devices too. How easy is it to get hotmail on iPhone? As easy as Google maps on wp7?
Cloud stuff: huh, what? Bottom line is it takes understanding and preparation. Once done, its done. Don't trust the Microsoft cloud, but trust the Google cloud...good luck with that.
Support: did someone sat Google support? I call bull****.
Best reason for returning the Dvp I have read so far is, "I tried the Nexus S, and it worked better for me". Great answer!!! Guy just stood up and said it. Cool. Not some bs answer like WiFi crashing...someone will find you over in some other forum posting about your other new phone crashing ...you know its true.
BTW, I heard the iPhone alarm still doesn't work, and what's this I'm reading about the latest undocumented feature on the Nexus. And the Incredible is doing what?? Droid!!! Great commercials.
I just like my Dell. I like my HD7 too. If you don't,that's fine...just watch the excuses...sorry, I mean reasons.
I want the one with the WiFi and most gb's.
Sorry for the rant...check out the other forums here and see if what I say isn't true!
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Click to collapse
With this kind of reasoning you might as well be happy buying a Vertu.
"Hey, this thing takes photos, and can read gmail too!!!!!! I just like my Vertu. If you don't like it, you have a problem!!"
All that I said was that the DVP is bigger than I need, and the keyboard is not as advantageous as I thought it to be. The camera is objectively worse than many camera phones out there, and Dell does not inspire confidence on whether there will even be firmware fixes or not. It's all pretty logical, IMO.
Seriously, don't get offended when people compare it with iPhone or Nexus S. I already tried to be fanboy-sensitive by comparing it to Samsung Focus. But if my post induces potential buyer's remorse on you, it's not my problem. This thread is to be shared with those who already had our remorse.
I love this phone but am hoping that they fix the issues. Most of the bugs that people have should be fixable with a replacement device. The crazy thing is that the initial Engineering Sample that I had seemed to have the least issues. The 16GB model I have in my hands now crashes all the time so I am hoping that it is just a bad phone and when I get my replacement it works as expected.
I expect many will return their phones because of the whole exchange process which is frustrating to say the least.
personally as a non standard smartphone user i plan to keep the device barring hardware malfunction
not really a big talker or texter and i dont mind the crashes as long as they only happen once a day
i can see how a person might be upset though if they spent half a grand on a phone they can only use on tmobile that has issues
glad i didnt buy off contract even though ill be stuck on tmo for 2 years i can always get another phone that uses tmo bands at full price
Hi all,
I just want to share my opinions over our beloved (or better, your beloved) flagship 2014 killer device.
I had been lucky enough to buy the phone out of an invite, so i should really don't blame about this absurd invite-only policy. Anyways, they're just making the hype grow until the components are not high-end spec anymore, so when everyone will have the possibility to buy the device there will be Snapdragon 805 terminals out and the older 801 will be way cheaper for the company.
What i dont like: this thing is big, way too big. I have medium sized hands and this thing is so uncomfortable. I knew about it just out of the box, so if you don't have massive hands you will probably think the same.
Moreover, I have unlocked and rooted my device to be able to use root apps. So far no problem for me, and I thank God about it. Customer support is just a joke, they have said that the phone will not lose warranty if we tweak it and then they do not offer support to people causing havoc to their device. They should have just stated that rooted devices will get out of warranty so to make customers more savvy about causing damage.
Three, camera is non that good as they stated at the start. It does photos full of noise and most of the time white balance is way off.
To add: touchscreen is not working properly. When I tyoe fast ghost touches slow me down a lot. Faults like these are not acceptable. Every good company should delay the launch of their device in front of this kind of issues, and they didn't do it.
I think that's all. At the end of all these evaluations: I wish i had bought a Nexus 5 instead of this.
I will keep it until next Nexus will be out, can't wait to get rid of this thing.
Just my 0.02
G
That may be your experience, but I have had zero issues with camera noise, and definitely no ghost issues. You should get an RMA and request a replacement device. I've had about 35-50 Android devices since 2009, and this is one of my absolute favorites of all time. I agree that production issues may abound, but that's what happens when you get in on the bleeding edge, and with a brand new company(And for every post like yours, I see many more positives). However, just because you will not lose warranty for rooting doesn't mean it is THEIR responsibility to fix your rooting issues. That's what this community(and their forum) is for.
dubbactrumpetmsu said:
That may be your experience, but I have had zero issues with camera noise, and definitely no ghost issues. You should get an RMA and request a replacement device. I've had about 35-50 Android devices since 2009, and this is one of my absolute favorites of all time. I agree that production issues may abound, but that's what happens when you get in on the bleeding edge, and with a brand new company(And for every post like yours, I see many more positives). However, just because you will not lose warranty for rooting doesn't mean it is THEIR responsibility to fix your rooting issues. That's what this community(and their forum) is for.
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Just ordered mine Friday. I have a Nexus 5 but just needed to check out this "Flagship Killer". Like you I have had a lot of devices and glad to hear you are liking your OPO.
Sent from my Nexus 5
dubbactrumpetmsu said:
That may be your experience, but I have had zero issues with camera noise, and definitely no ghost issues. You should get an RMA and request a replacement device. I've had about 35-50 Android devices since 2009, and this is one of my absolute favorites of all time. I agree that production issues may abound, but that's what happens when you get in on the bleeding edge, and with a brand new company(And for every post like yours, I see many more positives). However, just because you will not lose warranty for rooting doesn't mean it is THEIR responsibility to fix your rooting issues. That's what this community(and their forum) is for.
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Click to collapse
Just sharing my experience. My feeling is that the quality is sub-par compared to other phones like the m8 or the Xperia z2.
Anyways, if you don't encounter ghost touch issue is just because you haven't used a swype keyboard or you don't write so many text messages.
The issue IS there, IS software related (poossibly due to touchscreen drivers), it has been added to CM JIRA, it HAS BEEN recognized by Cyanogenmod developers and they haven't still found a fix.
I have had a SGS4 and besides its sh***y design, It didn't have any of these issues.
DuckMcQUack said:
The issue IS there, IS software related (poossibly due to touchscreen drivers), it has been added to CM JIRA, it HAS BEEN recognized by Cyanogenmod developers and they haven't still found a fix.
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Click to collapse
They have identified the touchscreen issue and said a fix would be out in a month, they need an updated driver from Synaptics. I don't have a source to the post to hand though
I've had the Galaxy S 1-4, Note 1&2, and the HTC M7 & M8. overall, the oneplus is my favorite of the bunch.
Salty Wagyu said:
They have identified the touchscreen issue and said a fix would be out in a month, they need an updated driver from Synaptics. I don't have a source to the post to hand though
Click to expand...
Click to collapse
CM just added the fix 3 hours ago.
Link
https://github.com/CyanogenMod/andr...mmit/ba4b329fe0c7a6d6342b0adfb60d47e5c3041a04
Please go here for further discussion...http://forum.xda-developers.com/showthread.php?t=2685348
Closing this thread due to duplicity. An existing thread that has the same subject exists here: http://forum.xda-developers.com/showthread.php?t=2685348.
XDA-Developers Rule #1
Search before posting.
Use one of our search functions before posting or creating a new thread. Whether you have a question or just something new to share, it's very likely that someone has already asked that question or shared that news.
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So I returned the 64GB XL that I originally ordered due to me not adding the preferred care and seeing all the quality control and screen issues. I reordered a 128 GB device with preferred care and cancelled. All the bad press, all the threads and posts about quality control issues, this being a "travesty" and other comments. I cancelled and reordered 5 times and I finally followed through with the purchase. But only on one condition. I wasn't going to look at articles, forums, videos or any sort of press regarding the device at all for a week. I had read about all the issues and was still weary about it when I received the device on the 26th. I set it up and the first thing I did was look for this blue tint. I have a VERY slight tint at extreme angles that I do not view of device from but it did not bother me a bit and did not interfere with my experience. So what did I do next? I used my phone as my daily driver and in the same manner that I did my $8+. Since the 26th, I have had no issues, and I can honestly say that I could not be more thrilled with this device. It is exactly what I was looking for. My first vanilla Android experience and it is amazing. So with that being said, let's get to the question. Has anyone else avoided the negative press and forums to get their own experience? Has anyone else come to the and conclusion that I have? I can't say that the phone is perfect. I can't say that every device is made equal. But I can say that if you are on the fence with your purchase, just buy it. Experience the device for yourself, form your own opinion. Keep in mind what you have learned from other's experiences, but really form your own opinion with your own experience and come share with us. If you don't like it, just return it. Thanks for the read everyone! If you like your device great! If it wasn't for you, I hope you find the device you're looking for. Have a great one everybody!
I ordered on day one and my phone was very blue at even a slight angle. I returned it and ordered another and I am very happy with it. the processor is a beast. battery and camera are the best there is. Software and features are way ahead of others and will stay there. You need to try it. Don't read or buy into the negative hype. Try it. If you don't like it returning the device is easy and costs nothing.
@MacTheRipperr
I didn't let it get me down. I pre-ordered on the 6th, got it the 28th, never returned it, and never cared about the press.
I don't care about random people's opinions, and I have no idea why everyone does. I figured once I got it, i would see if I like it, if not, I would return it and move on.
The media is and always will be full of ****, the same with the vast majority of people sadly. I still hear people run in their mouth about this device in telegram chats and online that never have nor will hold an xl2, at that rate, why would anyone take anything they say at face value? It's sad that people fall to peer pressure, and can't be big enough to make a decision for themselves, they have to follow the norm.
Anyways, my device like most others shifts colors at an angle, and it doesn't bother me. I always have and will use black themes while I'm on an oled device. You can't get this rich of black color which makes everything else pop on lcd.
Coming from a 6p, this phone is light years faster than it was, and the battery life I've had on stock with the stock kernel, has put all other devices I've had to shame. I couldn't be happier with the xl2
This phone ticked all the boxes I want/need and after the trade in plus the rebate from T-mobile I'd be stupid not to jump on it. While waiting all the complaints about the screen came in so I was curious to see what it would look like when I got it. Opened the box and turned the screen on, tilted it and said...."that's it???". I've been loving it since day one. Best phone I've ever had.
If anything the negative press had lowered my expectations some, so when I finally got my phone I was absolutely blown away by how great it is. I couldn't say if I had not read anything bad about the phone, whether or not my response would have been the same, but all I can say is that this is the best phone I have ever used (going from Nexus 5, to 6, to 6P, to 2XL)
I find it humorous that in advance of the iPhone X, Apple puts out a paper saying that burn-in and blue tint upon tilting device are normal for oled screens, and not a defect. I wonder if all the media sources that blasted the Pixel 2 XL for being a "mediocre" device because of those screen issues will be as hard on Apple as they were on Google?
I've read the articles and kept up with stuff, but I really just don't give a sh__, to be frank. Is there a blue tint at angle? Yup. Does it bother me? Nope. Is there screen burn in/retention? Don't know. (I have not seen anything and don't care about trying it out to see.) This phone is so freaking phenomenal, I can't believe that people steer clear over some bad press given by a bunch of YouTube reviewers that nit-pick everything with every phone ever made.
To prove my point on how little the everyday user cares, I showed 2 buddies of mine my 2 XL the other night. They both just recently got the iPhone 8+ and they've had Apple devices going back to the iPhone 6. Both of them played with my 2 XL for at least 15 minutes. Neither of them mentioned anything about the screen other than they said they loved the lack of huge bezels. Both commented on how blazingly fast it performed. They also loved how it listened for music and displayed what was playing automatically.
I'm happy with my 2 XL. If by some chance Google does some sort of recall, etc. I may go ahead and do that, but as of yet, I see no reason to RMA my phone.
Dang, OP. Nailed my experience, but in a different manner: Ordered during the event and got mine on the 20th. Also came from an S8+.
Have since stopped reading comments on popular Android tech sites due to the sheer vileness of them. Maybe it was present before and I just never noticed, but the comments sections are a total sh_tshow. I am embarrassed to be a part of a community that can treat each other so poorly.
I imagine someone new to the community going on to these sites and just being absolutely stunned by how petty and rude we must seem.
It's not just Pixel articles either; Samsung, HTC, LG.... It's unavoidable.
I like my S8+ and my 2 XL. I liked my V20. My son loves his V30 (and before that, his HTC 10). Why can't we seem to accept that they're all great devices? Why do we have to be so vile to each other?
Sorry... That went longer than I had planned...
/rant end
It's hands-on for me! Media suxes!!
MacTheRipperr said:
So I returned the 64GB XL that I originally ordered due to me not adding the preferred care and seeing all the quality control and screen issues. I reordered a 128 GB device with preferred care and cancelled. All the bad press, all the threads and posts about quality control issues, this being a "travesty" and other comments. I cancelled and reordered 5 times and I finally followed through with the purchase. But only on one condition. I wasn't going to look at articles, forums, videos or any sort of press regarding the device at all for a week. I had read about all the issues and was still weary about it when I received the device on the 26th. I set it up and the first thing I did was look for this blue tint. I have a VERY slight tint at extreme angles that I do not view of device from but it did not bother me a bit and did not interfere with my experience. So what did I do next? I used my phone as my daily driver and in the same manner that I did my $8+. Since the 26th, I have had no issues, and I can honestly say that I could not be more thrilled with this device. It is exactly what I was looking for. My first vanilla Android experience and it is amazing. So with that being said, let's get to the question. Has anyone else avoided the negative press and forums to get their own experience? Has anyone else come to the and conclusion that I have? I can't say that the phone is perfect. I can't say that every device is made equal. But I can say that if you are on the fence with your purchase, just buy it. Experience the device for yourself, form your own opinion. Keep in mind what you have learned from other's experiences, but really form your own opinion with your own experience and come share with us. If you don't like it, just return it. Thanks for the read everyone! If you like your device great! If it wasn't for you, I hope you find the device you're looking for. Have a great one everybody!
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Click to collapse
I preordered it and kept it.
Ive had a Galaxy Nexus Nexus 5 Nexus 6p and now the Pixel XL 2 I can tell you... You will never get a "perfect" phone from Google you just wont. But you dont get this phone because its perfect. You get it because you dont have to wait for updates from the carrier that will never come. You dont have to worry about the bootloader being locked. And you can pretty much count on the most developer support.
Everyone of the phones listed above had an "issue" blown way out of proportion.
Galaxy Nexus was battery life even leading to Verizon offering a extended battery
Nexus 5 had a screen issue where anything after the 1st batch had a yellow tint to the display. (I was lucky to get one of the good ones but then 3 months later my phone decided to not DL or send MMS at all no matter what i did. I had to RMA it and got a yellow tint phone. Oh and battery life issues.
Nexus 6p had screen issues and battery issues where the phone would shut down once the battery reached anywhere from 15% to 50% Oh there was also a software bug on only this phone where the phone would refuse to switch to LTE and the only way to make it do this was to go into the secret *#*4636*#*# and toggle the LTE radio. This was not fixed for 2 security updates
See you will never get a "perfect phone" from Google. Just like a lot of their products start out pretty ****ty and get better through several updates.
Well, I most definitely want to thank you guys for your feedback and being honest without the hostility. It's good to see that I am not alone in my experience. Thanks for replying with tact. We can only lead our fellow enthusiast by example. Thanks again for your responses.
I've had a horrible experience through all of this, I'm also a new member here, although I've been a lurker for years. BUT I pre-ordered, kept the order and received a P2XL that is blue straight on and gets worse at any angle. I RMA'd my device, new one will be here this friday/saturday. Thing is after a week I really love this phone and willing to try at least one more as it seems there is or was a quality issue but most here that have RMA'd are reporting they've gotten a better device back. I agree what another member posted about the rhetoric and the way people are treating each other but that's the interwebs these days. Also seems a bunch of people here received great devices to begin with (ANOTHER REASON TO ORDER ONE AND TRY IT YOURSELF) but unfortunately some of them just assume everyone's device is the exact same as theirs and some of them even deny there could be an issue saying "we see these things differently" and we should "just shut up or get a refund". Don't listen to them, don't really take much weight in what anyone says (including me) about their personal experience until you've had the exact same experience with the same device to relate to their issues posted. We're here to share our experiences with these devices with each other but for every 1 P2XL user here there are probably at least 4 or 5 if not more that are ecstatic to own these phones from Google. Remember most people who have issues go onto forums and websites to see if others are experiencing the same issues. So it becomes a breeding ground for every issue ever found on "x" device within "x" days of being released. Like what's been said here before, it's not just here, all manufacturers have issues with their devices and for me IMO the P2XL is what I want/need in a phone. Hopefully you'll order one up and give it a shot, you're truly missing out on an amazing experience with an amazing device.
You know things are desperate when people have to make "feel good" threads.
As for the validity of media or what else has been said here, this entire thread is pure conjecture and speculation made against others who disagree.
Im also not sure who this is directed at. The people who dont like/want this phone wont be here.
Neither will the people who returned them.
As for the point of the thread.
If you buy a device that costs a grand, might aswell demand no ISSUES.
Neither apples pathetic response to possible issues with the screen nor Google's "we are looking into it" imply a whole lot respect for the consumer or confindence for their devices.
You can like your device, you can claim its perfect, beautiful, whatever. But for this price, nothing short of perfection(as much as it can be achieved) should be demanded.
If im paying a grand, i dont want to be bothered by RMAs or other BS.
If they have QC issues, they are free to perhaps ship some jobs back to Europe/America. Im sure they have enough money to pay decent wages for people to QC their devices or produce them here.
If not, they should not expect mercy from the consumer or press, and yes this includes apple too
What a pathetic age we live in.
shadowcore said:
.
If you buy a device that costs a grand, might aswell demand no ISSUES.
.
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You do know you're paying for more than hardware right? You don't really think you're getting a minimum of 3 years OS updates, a minimum of 3 years of monthly security updates, support help right on the device, and all that unlimited storage for nothing do ya.
shadowcore said:
If you buy a device that costs a grand, might aswell demand no ISSUES.
Click to expand...
Click to collapse
Why not demand pink unicorns as well, since we're apparently asking for the impossible?
No device is without "issues". Not a one.
If you won't pay a grand for any non-perfect device, and no such device exists, you are basically claiming no device is worth a grand.
Welp...okay. it's a perfectly valid opinion. Thanks for sharing.
PhoenixPath said:
Why not demand pink unicorns as well, since we're apparently asking for the impossible?
No device is without "issues". Not a one.
If you won't pay a grand for any non-perfect device, and no such device exists, you are basically claiming no device is worth a grand.
Welp...okay. it's a perfectly valid opinion. Thanks for sharing.
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Do you believe any of the current issues would be present, if they had QC that actually was managed properly?
It cant be because of technology that the device costs this much, about a grand, in 2017.
Surely they can afford proper QC at an asking price of 1 grand.
Im not sure proper QC is like pink unicorns, but i guess people should just shut up.
A proper premium tier QC is pink unicorns. Im having the timw of my life now.
---------- Post added at 05:34 PM ---------- Previous post was at 05:28 PM ----------
AndrasLOHF said:
You do know you're paying for more than hardware right? You don't really think you're getting a minimum of 3 years OS updates, a minimum of 3 years of monthly security updates, support help right on the device, and all that unlimited storage for nothing do ya.
Click to expand...
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Thats true, i wish only they provided a black skin/overlay for android.
Its 2017 and only custom roms offer amoled friendly UI.
Im not sureni value android updates when they offer no enhancements i need.
shadowcore said:
Do you believe any of the current issues would be present, if they had QC that actually was managed properly?
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QC doesn't stop issues from reaching the public. It limits them.
A certain number of bad devices will invariably get out in the market. This is unavoidable.
If you are trying to claim that it is avoidable, that any company could release a device and the public would not see a single failure, please - do tell; what fantastical device is it?
If you are trying to claim that *all* Pixel 2 XL devices are bad, well, you're entitled to your opinion, but if that is indeed the case, your opinion is not at all relevant to us.
PhoenixPath said:
QC doesn't stop issues from reaching the public. It limits them.
A certain number of bad devices will invariably get out in the market. This is unavoidable.
If you are trying to claim that it is avoidable, that any company could release a device and the public would not see a single failure, please - do tell; what fantastical device is it?
If you are trying to claim that *all* Pixel 2 XL devices are bad, well, you're entitled to your opinion, but if that is indeed the case, your opinion is not at all relevant to us.
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Pray tell, do you really believe issues such as blue tint or burn in wouldnt be caught by proper QC?
These issues are so obvious, even non-tech savy people can notice them.
And no, i didnt claim qc prevents all bad apples, but thw moat obvious ones. Way to strawman my point there.
All google needed to do, when noticing issues in QC , is hold off on the release date.
You can probably imagine how much i enjoyed last years fiasco with exploding batteries with samsung.
If anything, that was the epitome and parody of the flagship smartphone industry.
Imagine buying a porsche and getting one that had paint issues or an expensive mercedes with discolored glass.
If i wanted to gamble and try my luck, i would get an Oppo, not a pixel or samsung.
I agree with both you guys lol. IMO the issue is when testing Google from day 1 just looked past the blue tint and other issues thinking "This is the way it has to be" "it's a trade off" and software updates will fix it or it's just supposed to be like that. Hence the quality issues, if you tell your QC dept that it's supposed to look like that then they'll unfortunately let them all leave the factory like that. Probably why there's 50 shades of blue and no direct reasoning or answer from anyone as to why there's such a variance between the exact same devices produced on the same date even. BTW shadowcore is onto something I've been previously saying, yea there's shortcomings with any new device but it shouldn't be this bad all over the map with these things for the price they charge. And then attempted sweeping under the rug of it all, "working as intended" just to rub ya the wrong way after all that money spent whether you got 5 discounts or paid full retail. PRINCIPLE. This is top tier device I know it's been done before here but would you buy a brand new BMW/AUDI/LEXUS/MERCEDES and be just fine with creaking plastic crappy interior you sit in every time you drive? We need to interact with this screen every day all day for some people.
shadowcore said:
....
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Is their QC sub-par? Do they actually have more defective units than other vendors?
Is there anything other than the initial media coverage, now little more than background noise, that implies Google's devices see more defects in the market than others?
Or, as you just admitted in the last post, are you just super happy about any and all failures and maybe that is what is driving your fervor?
I mean, even if that's what it is, I get it. These companies make billions - watching them trip and fall, even if it's only in our perception, can be somewhat cathartic - is it really any more than that, though?