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I got my Hero delivered on 10th December and was very impressed. Fast, smooth, supercool; a really nice phone. I didn't get my number ported until 6th Jan, which is when I found out it didn't ring...:-(
I phoned Orange who ran some diagnostics and confirmed the phone was faulty and promised to send a new one, which I received on Friday morning (8th).
This phone is COMPLETELY different. It has a really annoying rattle around the top end (I investigated this and it appears many of you have the same - lens rattle apparently), but it's also much slower and laggy - it doesn't even play Teeter without graphics lag. When I scroll through pages there is a definite lag while the graphics play catch up with my fingers.
How can this be? They're both the same phones, same network, same build, same programs, etc. I feel another call to Orange coming on...
try updating the operating system, it could have the original rom, not the new faster official one
immya said:
try updating the operating system, it could have the original rom, not the new faster official one
Click to expand...
Click to collapse
will that stop the LENS rattle ...wow thats an amazing rom!
Sounds like a poorly repaired REFERB to me. Contact Orange again and tell em you want a NEW replacement, not a REFERB.
No it wont stop the lens rattle as thats a hardware fault. Mine does the same. I cant notice it until i bang my phone or shake it really hard though. Might be worth taking the cover off and just jamming a TINY piece of paper in there
Well, I spoke with Orange this evening and they assure me the 2nd phone was new....
I did get a very friendly and helpful chap who was very put out that I'd got 2 dodgy phones and he agreed to send another tomorrow morning.
I'll let you know how I get on.
OK, 3rd Hero was delivered on 12th Jan...with a faulty orientation sensor! It is 6 degrees out in two directions.
4th Hero is being delivered tonight, wish me luck guys...
Deke Martin said:
OK, 3rd Hero was delivered on 12th Jan...with a faulty orientation sensor! It is 6 degrees out in two directions.
4th Hero is being delivered tonight, wish me luck guys...
Click to expand...
Click to collapse
are you serious?
Sadly, yes
hah, sorry, but that's amazing!
Why is it amazing?
because you keep changing them like diapers
but....it still is sad...
I am amazed at you even getting a third one. But a fourth one, wow..... That's what i call service
dude maybe destini doenst want that you have an hero :\
try a nokia :\
lol
Did you know that they ban people who say N*kia and iP*one words
farukb said:
because you keep changing them like diapers
but....it still is sad...
Click to expand...
Click to collapse
OK, here's the thing. When I buy a new item I want it to work properly. If it doesn't work properly I take it back and get another. And I will keep doing that until I get one that works. Anybody who is willing to accept a substandard product from any manufacturer is partly responsible for the decline in worldwide build quality. The more people are willing to accept sub-standard goods as the norm, the less manufacturers care about whether the products work or not.
As for service; yes, Orange have now replaced my phone 3 times and every time their customer service has been excellent. Their call centres are domestic (which gets them a LOT of brownie points in my opinion), and the staff are exceptionally friendly and helpful.
The only real downside is that on 2 of the 3 occasions they tried to replace my handset with a refurb. Personally, I cannot see any reason why, because my handset was delivered faulty, I have to settle for a 2nd hand, pre-owned phone. I pay for brand new, I want brand new. Is that such a big deal?
It was 6 degrees out? Pretty much every accelerometer is slightly off, what was wrong with using calibration?
The calibration tool made no difference. I would run the calibration procedure and the virtual bubbles would settle central as they should. A couple of seconds later they would jump off-centre, always to the same place. I ran a few experiments using diagnostic software, and 2 of the 3 orientation sensors were consistently 6 degrees adrift, and would not calibrate.
I have a colleague at work who has a Hero and this did not happen on his phone. If his was the same I would have accepted it as normal, but it wasn't.
don't take me wrong,i totally agree with you and i encourage what you are doing...you gave them money=>they have to be nice and forthcoming
Don't worry, no offence taken.
I know I'm a fussy f***er, but I believe these things have to be right. Part of my job is customer relations for an electronics manufacturing firm, so I do understand that faulty new goods are an inevitable thing. But the customer should not be the one who has to suffer for it.
I do my utmost to make sure that my customers get exactly what they pay for, and I'm pleased to see that Orange are exhibiting a similar principle. A far cry from H3G...
After dealing with all the delays, non-existent support and updates and failed promises to ship the phone with next day shipping, I decided that I had tolerated enough and demanded my money back. Hopefully that is easy.
Here's why Dell Venue Pro sucks:
1. Too big. Usually big is a 'good' thing according to the trend of 2010. However, when it's big but also thick, it reminds me of my iPAQ from 12 years ago. With the Otter Case it gets even worse.
2. Horrible Camera. It's slow to activate unlike the Focus, and it takes blurry pictures even in just slightly dim light. I know that no camera phones can take pictures in dim light well, but DVP's camera is blurry even in a room during the day. My T-Mo G1 can do better than that.
3. No 4G. Just a UI change is not enough to switch phones and pay more per month as I had been using Android, and all the newest droids out there have way faster speeds that can even do video chat.
4. Keyboard is not that well integrated. Turns out the "fn" key and "shift" key are highly unpredictable, since it doesn't have any indicator that it's simply on or locked on. I mistyped more password than I did with the soft keyboard. Therefore, it's not worth the bulk.
5. Thoroughly unhackable. No SD Card slot access. No tethering trick. No screenshot trick.
6. Bottom buttons are capacitive. Looking back, the dev phone was perhaps the only great phone because they have hard buttons for Back, Windows and Search keys. Using touch buttons for these important commands make the OS experience finicky. For example, it's too easy to hit the Bing button accidentally while taking photos. It was also way too easy to got kicked out of a game - and having the resume afterwards makes things worse.
7. No confidence left for Dell Mobility, or even Dell in general: They folded the mobile division already. Their updates for Dell Aero and Dell Streak took months and months to fulfill, so how will the DVP be any different? We had already suffered through the lack of information on shipping, and I would expect firmware updates not to be any different.
8. This thing crashes. Unlike some other users here, mine crashes even when Wifi is off. The crashes are all random and not confined to Marketplace or 3rd party apps. If Dell was not so irresponsible, I would ask for an exchange instead of a return, but this is a dealbreaker to me.
One thing I am glad about it is, I had waited long enough to find out about Samsung's Omnia 8, and probably better phones to come in CES and Mobile World Congress.
Thanks, Dell, for being awful, and ruining what would be a good phone.
I plan on giving Dell one more shot. I've been waiting a week now for my replacement. I'll wait for that replacement (even if it takes another week or two) and if the replacement is unstable or has any other problem then I'll return it and pick another phone.
You are right, this phone could be near perfect. It just seems that Dell rushed it.
I'm in the same boat. I love the phone except a few major problems.
1- WiFi Crashing
2- Bluetooth not staying connected
Below are WP7 issues
3- Cannot sync with Outlook
4-No mass storage
5- Cannot connect to hidden WiFi networks!!!!
I miss cut and past but can live without it I need the rest fixed if I'm going to be able to keep it.
rsacipher said:
I'm in the same boat. I love the phone except a few major problems.
1- WiFi Crashing
2- Bluetooth not staying connected
Below are WP7 issues
3- Cannot sync with Outlook
4-No mass storage
5- Cannot connect to hidden WiFi networks!!!!
I miss cut and past but can live without it I need the rest fixed if I'm going to be able to keep it.
Click to expand...
Click to collapse
I don't know....my WiFi lags but doesn't crash. My BT is fine. Outlook syncs fine, but I've been syncing cloud stuff fine. Storage, I have 16gigs. Will I use more..who knows or cares. Hidden WiFi...something strange about that. Its hidden for a reason, if dvp could see it, ITT wouldn't be hidden. Seems like homey reasons to quit to me. But then again , you're not me. I got what I expected. Is it 100% perfect? Nope...but I wasn't expecting it to be. I wonder if iphone4 people are returning it because of the alarm...to me the best reason to return a phone is...i don't like it. All other reasons show up on most other phones too... Just my opinion
this phone has more problems now that i think about it. but mines a keeper. i like the windows UI and the look of the dvp. its rare and you cant just buy it at, say, tmobile stores. =D
I love the phone but you know as much as I love it I can't use a phone that doesn't work. When I pay $550 for a phone I think the least it can do is work so as much as it kills me I called them last night and told them I want my money back. I gave them a week or so to see if they would give some responce to the problems posted on the forums but nothing which means they're not going to fix the problems or they're going to be real slow about it. And the whole 30days thing you guys have over here means I cant really wait around to find out so I'll have my money back thanks!
The problems I had with the phone were numerous:
- WiFi crashing constantly
- bluetooth constantly disconnecting from car kit
- 3G signal loss and complete network loss
- white noise in earphones
...and then to top it all off, and this is a WP7 issue more so than a DVP issue - however the marketplace works and because I used my old windows live id to setup the phone, M$ basically still think I'm in Ireland for whatever reason and as a result I can't download any of the good stuff eg: Netflix, LastFM etc... and some apps I download are for european region instead of US and so are completely useless to me.
Anyway all in all I had no choice but to get a refund. Bummer!
This venue pro will be going back for the same reasons which have been found in this post.
1. No 4G. Just a UI change is not enough to switch phones and pay more per month as I had been using Android, and all the newest droids out there have way faster speeds that can even do video chat.
2. Keyboard is not that well integrated. Turns out the "fn" key and "shift" key are highly unpredictable, since it doesn't have any indicator that it's simply on or locked on. I mistyped more password than I did with the soft keyboard. Therefore, it's not worth the bulk.
3. Thoroughly unhackable. No SD Card slot access. No tethering trick. No screenshot trick.
4. Bottom buttons are capacitive. Looking back, the dev phone was perhaps the only great phone because they have hard buttons for Back, Windows and Search keys. Using touch buttons for these important commands make the OS experience finicky. For example, it's too easy to hit the Bing button accidentally while taking photos. It was also way too easy to got kicked out of a game - and having the resume afterwards makes things worse.
5. No confidence left for Dell Mobility, or even Dell in general: They folded the mobile division already. Their updates for Dell Aero and Dell Streak took months and months to fulfill, so how will the DVP be any different? We had already suffered through the lack of information on shipping, and I would expect firmware updates not to be any different.
6. This thing crashes. Unlike some other users here, mine crashes even when Wifi is off. The crashes are all random and not confined to Marketplace or 3rd party apps. If Dell was not so irresponsible, I would ask for an exchange instead of a return, but this is a dealbreaker to me.
I no longer feel confident with DELL. Furthermore, I dont like how we were treated throughout this launch, especially in a economy when spending 500+ dollars on a item is a luxury. I have purchased phones outright before and have never gone through a process like this.
I wanted to believe that this phone could of been more but if I wait until my 30 days are up I will be s### out of luck. I'll see what CES has up its sleeve.
This venue is definitely going back unless something miraculously happens with DELL or Microsoft regarding the phones OS. I doubt it though.
alodar1 said:
I don't know....my WiFi lags but doesn't crash. My BT is fine. Outlook syncs fine, but I've been syncing cloud stuff fine. Storage, I have 16gigs. Will I use more..who knows or cares. Hidden WiFi...something strange about that. Its hidden for a reason, if dvp could see it, ITT wouldn't be hidden. Seems like homey reasons to quit to me. But then again , you're not me. I got what I expected. Is it 100% perfect? Nope...but I wasn't expecting it to be. I wonder if iphone4 people are returning it because of the alarm...to me the best reason to return a phone is...i don't like it. All other reasons show up on most other phones too... Just my opinion
Click to expand...
Click to collapse
The phone syncs with Exchange not Outlook, 16GB is good for storage if all you want is music and videos, forget if you want other files and there is no explorer to find files anyways.
My company hides their SSID as many companies do, if you have the settings you can connect and my WM5 phones would connect but I can't with the latest and greatest from MS while people at my company with Android and iPhones connect with no issues.
For the money I spent I wasn't expecting a beta unit because this thing was not ready for primetime.
I'm keeping my 8GB model. I don't have any crashing issues whether or not WiFi is on.
It would be nice if the cam were better and there wasn't some slight hissing through headphones during quiet segments of music, but neither of these are deal breakers to me. Supposedly Dell is working on updating the cam software, but again, not a huge deal to me.
It it going back.
Dell support is no good and rude, most don't even know what the DVP is. Every step of my dealing with dell has been a pain from getting my phone to the 4 hours it took trying to get it activated with the rep from dell who kept trying to get me off the line so he could "call me back."
The phone is very nice but so not worth the hassle. Dell has given me the worst customer service I have ever had, no way in hell I am gonna be stuck dealing with them for the next 2 years.
Mine for some reason would not turn on unless I popped the battery multiple times. Kept losing service on the 2g/3g switch, photos were absolute trash.
I will miss what could of been, but this thing is going back. On to my iPhone.
Thanks To You All
Hi Ladies and Gents
I'm fairly new to these forums and just wanted to say thanks to you all for the great feed back on the DVP!! I'm from Canada, and as you all know we can't get the device up here unless we provide a US address...I've been working around this issue which I finally resolved, and now for the past 2 weeks or so have been going back and forth between the DVP or a Nexxus S. I soooo love the form factor of the DVP, but have decided that it's to risky to take a chance on getting a somewhat flawless device to work up here...it's going to take a lot of time and effort to get either of these devices, so I want to make the correct choice the first time....I to have had issues calling Dell just to try and figure out how to ship the darn thing, and have been bounced around so many times!!! Their CS is garbage...none of them know anything about the device!! I was willing to get it even with the RAM issues and the no multitasking/cut and paste, but all the other issues are just to great of a hurdle to jump. I know the Nexus S has it issues but it being pure Google, I know the support will be there...
Thanks Again for making a very hard decision that much easier, and good luck to you all whether you keep your DVP or send it back!!
Cheers!!
pakkei said:
4. Keyboard is not that well integrated. Turns out the "fn" key and "shift" key are highly unpredictable, since it doesn't have any indicator that it's simply on or locked on. I mistyped more password than I did with the soft keyboard. Therefore, it's not worth the bulk.
Click to expand...
Click to collapse
This is not true, there is a symbol next to the (left) battery indicator, an arrow for caps and keep pressing the arrow button for caps lock, the icon changes
same way there is an icon for fn key
eyan15 said:
This is not true, there is a symbol next to the (left) battery indicator, an arrow for caps and keep pressing the arrow button for caps lock, the icon changes
same way there is an icon for fn key
Click to expand...
Click to collapse
Thanks for the tip. I was used to Android where the indicator is right at the cursor.
Already shipped it back in favor of my nexus S. Got tired of the constant crashes and decided I didn't want to be an early adopter of W7
Sent from my Nexus S using XDA App
think its interesting, well actually I think its funny really, and anyone on this thread with a long device history on this forum can attest,the actual reasons people give for liking or not liking a device. I extend that comment to the iPhone and nexus brands, as well as others. For example:
Crashes: every phone crashes. Everyone. Read the Engadget review about the crash macine....sorry , the nexus s. they all crash somewhere
..period
Camera: they all suck. If you're using a Dell but expect a Nikon , then your expectation sucks. Some are better, but none are good.
Configuration: don't even sit there and tell me what great configuration schemes Android has. The configuration is just as spacey on those devices too. How easy is it to get hotmail on iPhone? As easy as Google maps on wp7?
Cloud stuff: huh, what? Bottom line is it takes understanding and preparation. Once done, its done. Don't trust the Microsoft cloud, but trust the Google cloud...good luck with that.
Support: did someone sat Google support? I call bull****.
Best reason for returning the Dvp I have read so far is, "I tried the Nexus S, and it worked better for me". Great answer!!! Guy just stood up and said it. Cool. Not some bs answer like WiFi crashing...someone will find you over in some other forum posting about your other new phone crashing ...you know its true.
BTW, I heard the iPhone alarm still doesn't work, and what's this I'm reading about the latest undocumented feature on the Nexus. And the Incredible is doing what?? Droid!!! Great commercials.
I just like my Dell. I like my HD7 too. If you don't,that's fine...just watch the excuses...sorry, I mean reasons.
I want the one with the WiFi and most gb's.
Sorry for the rant...check out the other forums here and see if what I say isn't true!
alodar1 said:
think its interesting, well actually I think its funny really, and anyone on this thread with a long device history on this forum can attest,the actual reasons people give for liking or not liking a device. I extend that comment to the iPhone and nexus brands, as well as others. For example:
Crashes: every phone crashes. Everyone. Read the Engadget review about the crash macine....sorry , the nexus s. they all crash somewhere
..period
Camera: they all suck. If you're using a Dell but expect a Nikon , then your expectation sucks. Some are better, but none are good.
Configuration: don't even sit there and tell me what great configuration schemes Android has. The configuration is just as spacey on those devices too. How easy is it to get hotmail on iPhone? As easy as Google maps on wp7?
Cloud stuff: huh, what? Bottom line is it takes understanding and preparation. Once done, its done. Don't trust the Microsoft cloud, but trust the Google cloud...good luck with that.
Support: did someone sat Google support? I call bull****.
Best reason for returning the Dvp I have read so far is, "I tried the Nexus S, and it worked better for me". Great answer!!! Guy just stood up and said it. Cool. Not some bs answer like WiFi crashing...someone will find you over in some other forum posting about your other new phone crashing ...you know its true.
BTW, I heard the iPhone alarm still doesn't work, and what's this I'm reading about the latest undocumented feature on the Nexus. And the Incredible is doing what?? Droid!!! Great commercials.
I just like my Dell. I like my HD7 too. If you don't,that's fine...just watch the excuses...sorry, I mean reasons.
I want the one with the WiFi and most gb's.
Sorry for the rant...check out the other forums here and see if what I say isn't true!
Click to expand...
Click to collapse
Classic and spot on! The DVP isn't perfect, but its not the first, and won't be the last buggy phone to be released, and certainly if someone isn't happy with it they should return it. I tried an hd7, didn't like it and returned it, no fuss no muss. And I should say, I'm happy enough with mine and am keeping it, worst case scenario I use it for six months then get some other wp7 AWS device, if there ever is one.
alodar1 said:
BTW, I heard the iPhone alarm still doesn't work, and what's this I'm reading about the latest undocumented feature on the Nexus.
Click to expand...
Click to collapse
Lol, this is your best point? An alarm clock?
How about WinPho 7 alarm not overriding the music volume and not even going off?
As for crashes I can count the amount of time my iPhone has crashed on 1 hand and the amount of time my nexus one has crashed on 2. I apologize if I want something to work when I buy it. The DVP wouldn't even power on in some cases without pulling the battery. I'm sorry but if the phone is a headache just to turn on then I don't want it. Perhaps you disagree, but there is no need to come in here on a high horse trying to dictate what we should expect from a phones camera, or general usage.
Do I expect a nikon?
No I expect something that can take a decent shot ala the iPhone/Nexus 1/Nokia N8. Obviously there are phones on the market capable of taking great shots,so why should I as a consumer expect lesser performance? If you like a half-ass phone then so be it.
It the DVP the worst phone on the market?
No there is much worst out there, but once again there is much better and as a consumer I am going to go with what is best. I returned mine and hopefully another company gets it right eventually. But honestly the argument that there are buggier phones is pathetic.
alodar1 said:
think its interesting, well actually I think its funny really, and anyone on this thread with a long device history on this forum can attest,the actual reasons people give for liking or not liking a device. I extend that comment to the iPhone and nexus brands, as well as others. For example:
Crashes: every phone crashes. Everyone. Read the Engadget review about the crash macine....sorry , the nexus s. they all crash somewhere
..period
Camera: they all suck. If you're using a Dell but expect a Nikon , then your expectation sucks. Some are better, but none are good.
Configuration: don't even sit there and tell me what great configuration schemes Android has. The configuration is just as spacey on those devices too. How easy is it to get hotmail on iPhone? As easy as Google maps on wp7?
Cloud stuff: huh, what? Bottom line is it takes understanding and preparation. Once done, its done. Don't trust the Microsoft cloud, but trust the Google cloud...good luck with that.
Support: did someone sat Google support? I call bull****.
Best reason for returning the Dvp I have read so far is, "I tried the Nexus S, and it worked better for me". Great answer!!! Guy just stood up and said it. Cool. Not some bs answer like WiFi crashing...someone will find you over in some other forum posting about your other new phone crashing ...you know its true.
BTW, I heard the iPhone alarm still doesn't work, and what's this I'm reading about the latest undocumented feature on the Nexus. And the Incredible is doing what?? Droid!!! Great commercials.
I just like my Dell. I like my HD7 too. If you don't,that's fine...just watch the excuses...sorry, I mean reasons.
I want the one with the WiFi and most gb's.
Sorry for the rant...check out the other forums here and see if what I say isn't true!
Click to expand...
Click to collapse
With this kind of reasoning you might as well be happy buying a Vertu.
"Hey, this thing takes photos, and can read gmail too!!!!!! I just like my Vertu. If you don't like it, you have a problem!!"
All that I said was that the DVP is bigger than I need, and the keyboard is not as advantageous as I thought it to be. The camera is objectively worse than many camera phones out there, and Dell does not inspire confidence on whether there will even be firmware fixes or not. It's all pretty logical, IMO.
Seriously, don't get offended when people compare it with iPhone or Nexus S. I already tried to be fanboy-sensitive by comparing it to Samsung Focus. But if my post induces potential buyer's remorse on you, it's not my problem. This thread is to be shared with those who already had our remorse.
I love this phone but am hoping that they fix the issues. Most of the bugs that people have should be fixable with a replacement device. The crazy thing is that the initial Engineering Sample that I had seemed to have the least issues. The 16GB model I have in my hands now crashes all the time so I am hoping that it is just a bad phone and when I get my replacement it works as expected.
I expect many will return their phones because of the whole exchange process which is frustrating to say the least.
personally as a non standard smartphone user i plan to keep the device barring hardware malfunction
not really a big talker or texter and i dont mind the crashes as long as they only happen once a day
i can see how a person might be upset though if they spent half a grand on a phone they can only use on tmobile that has issues
glad i didnt buy off contract even though ill be stuck on tmo for 2 years i can always get another phone that uses tmo bands at full price
Hi,
I just received my new SGSII phone today, charged it to 100% and started using it.
Went through some settings and started downloading new apps from market, after 30minutes of use, and downloaded about 10apps, the last app that was downloading and installing was: Skype.
The screen started flimmering, and would not respond, also the screen went on a lower brightness.
I held in the power button to turn it off, now it wont turn on anymore.
Ive tried taking out and in the battery, theres no "charge" battery when i charge it, its just plain and simple.. Dead..
Anyone else experienced something with this? Is there anything i can try, or do i have to send it back..? Kinda irritating been waiting for this phone for 7months..
Thanks in advance for tips & help!
i suggest you return it promptly and get a replacement..when i first got the gs2 i tried all kind of apps and tests on it including lcd test etc etc..and nil issues at all untill the bettery totally drained..than only i connected the charger and rested the phone.
Sent from my GT-I9100 using Tapatalk
Yeah i guess its my only choice, talked to them earlier i can get a fix from 3-6days, most likely 6days because of the incoming weekend, i get the returnbag in my mail tomorrow.
Tried to browse for some answers, tried 20+ different combinations of charger+battery+power no hope so far, ill keep it updated if i find some random fix!
Initial thought would be a dead battery as those are the symptoms .
But if it will not recharge with phone off its a bit of the hardware blown i guess .
jje
Does this phone just suck or these are common Samsung Issues?
Why are so many people complaining of a device dying on them after a day or 2. I could imagine some idiot dropping it, or sitting on it. But to see a device die from installing application is plain stupid.
Seriously considering looking at alternate options.
dhruvmalik said:
Does this phone just suck or these are common Samsung Issues?
Why are so many people complaining of a device dying on them after a day or 2. I could imagine some idiot dropping it, or sitting on it. But to see a device die from installing application is plain stupid.
Seriously considering looking at alternate options.
Click to expand...
Click to collapse
I reckon you're just seeing a small proportion of vocal people complaining about their phone. I've had my phone for two days so far and have had no hardware issues to speak of.
When you do large volume releases, faults are inevitable. I doubt if you bought a new release iphone (eg. iphone 5... when it comes out) that you wouldn't have people whining about issues with their phone either.
I certainly do see people whining about iPhones as well, but not in a broad range. Meaning, software issues, application issues, battery issues, screen issues.
In either case, this phone is great and I will most likely get it anyway, BUT it seems that the complaints are more wide spread where anyone can have an issue in any department at any given time. SO EVEN if you have your device in perfect condition at the time of purchase, 2 days later and issue can arise while trying to UPDATE a FW to cause a device to die.
A good percentage of my job is customer service(Any retail/service manager knows) and with that we have to make people happy. Generally we give surveys to the customers and hopefully they call/email to corporate to get our numbers up to standards.
What we and my coworkers learned long ago, most people who actually call to do surveys are usually complainers or people with issues. People who complain voices are louder.
If I make a thread saying how great my 3 week old samsung galaxy s2 is, it would probably get 20-30 post tops with maybe a 100 views.
If I make a complaint thread after owning a day, also threatening other sgs2 user with devices like sensation, iphone etc, that thread would get 100-200 post and 1000 views.
Believe me, theres more people with positive feedback then there is negative. I have none of the issues mentioned.
dhruvmalik said:
I certainly do see people whining ab
out iPhones as well, but not in a broad range. Meaning, software issues, application issues, battery issues, screen issues.
In either case, this phone is great and I will most likely get it anyway, BUT it seems that the complaints are more wide spread where anyone can have an issue in any department at any given time. SO EVEN if you have your device in perfect condition at the time of purchase, 2 days later and issue can arise while trying to UPDATE a FW to cause a device to die.
Click to expand...
Click to collapse
dhruvmalik said:
Seriously considering looking at alternate options.
Click to expand...
Click to collapse
This is like the tenth post from someone who doesn't have the phone bashing it and then ending with passive-aggressive statements like: "I'm going to cancel my order," "I'm keeping my (insert phone here)," or "seriously considering looking at alternate options." Then a bunch of people leap to the defense of the phone and try to convince them to get it. Without offense, to you and the other nine people, I don't care what phone you get. And I don't know you well enough to invest my time trying to convincing you one way or the other. There are probably a hundred thousand of these phones out in the wild. There are probably 100 user complaints on this board (not counting the same 100 people making the same complaint ten times). You do the math. If you want perfect, don't by anything electronic when its first released. Go read the G2X/O2X boards, you'll feel better about the SGS2.
Its funny because most threads created are only 2-3max users thats having a problem. Nothings wide spread. Also havent seen any credible people making complaints. Its all new users and people that have been around long enough should know better.
BarryH_GEG said:
This is like the tenth post from someone who doesn't have the phone bashing it and then ending with passive-aggressive statements like: "I'm going to cancel my order," "I'm keeping my (insert phone here)," or "seriously considering looking at alternate options." Then a bunch of people leap to the defense of the phone and try to convince them to get it. Without offense, to you and the other nine people, I don't care what phone you get. And I don't know you well enough to invest my time trying to convincing you one way or the other. There are probably a hundred thousand of these phones out in the wild. There are probably 100 user complaints on this board (not counting the same 100 people making the same complaint ten times). You do the math. If you want perfect, don't by anything electronic when its first released. Go read the G2X/O2X boards, you'll feel better about the SGS2.
Click to expand...
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intruda119 said:
A good percentage of my job is customer service(Any retail/service manager knows) and with that we have to make people happy. Generally we give surveys to the customers and hopefully they call/email to corporate to get our numbers up to standards.
What we and my coworkers learned long ago, most people who actually call to do surveys are usually complainers or people with issues. People who complain voices are louder.
If I make a thread saying how great my 3 week old samsung galaxy s2 is, it would probably get 20-30 post tops with maybe a 100 views.
If I make a complaint thread after owning a day, also threatening other sgs2 user with devices like sensation, iphone etc, that thread would get 100-200 post and 1000 views.
Believe me, theres more people with positive feedback then there is negative. I have none of the issues mentioned.
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While I agree with you that most people will not post their excellent experience in a thread, some do, and this certainly gives a positive response to the device. But when you visit a forum and continuously see new threads occurring with issues, it gives off the wrong impression. At this point, there is no other device that can live up to what Samsung is offering, even if you argue HTC or Motorola do, they lack in some ways or the other.
Thanks for your input.
BarryH_GEG said:
This is like the tenth post from someone who doesn't have the phone bashing it and then ending with passive-aggressive statements like: "I'm going to cancel my order," "I'm keeping my (insert phone here)," or "seriously considering looking at alternate options." Then a bunch of people leap to the defense of the phone and try to convince them to get it. Without offense, to you and the other nine people, I don't care what phone you get. And I don't know you well enough to invest my time trying to convincing you one way or the other. There are probably a hundred thousand of these phones out in the wild. There are probably 100 user complaints on this board (not counting the same 100 people making the same complaint ten times). You do the math. If you want perfect, don't by anything electronic when its first released. Go read the G2X/O2X boards, you'll feel better about the SGS2.
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Correct, I dont have the device hence I am on a forum trying to gather as much information before I make the purchase. If you feel like expressing that people are only here complaining about this device lacking a great build quality, consider how many other people here are mentioning a similar point of an issue.
This is a forum and people can express their opinions, if you do not like what people have to say, just move on to the next topic and let this one go on without you.
But to not be a hypocrite, I will also gladly accept your suggestions and move on to the next topic.
Hopefully the device that ends up in my hands is issue free, unfortunately in India, you have to try to deal with a service agency who only has you to blame for a manufacture's defect. "Guilty until proven innocent" and not vice versa. This is why people are a bit more concerned, its easier for me to get a swap when I am back in the U.S, but not here buddy.
Thought it might be a circuit board problem or so, but after having the battery out all night, guess what.. it turns on again?
After 15minutes use, same thing, screen goes darken with a flimmering. I press some buttons, alot of white stripes appear, and after that blue lines appear and i shut it down, starts up, gets to the pin-code and it locks up, twice, and now it wont start up again.
So im not sure what the problem might be, but im gonna have the battery out for a few hours and try a hard reset, anyone know the buttons for that? (Reset factory settings)
If that does not work, its going in to the workshops later today
Even with these errors, i still think the phone is great though Got a 3590 quadrant score out of box!
*Edit, had the battery out for 1hour 30minutes, tried holding volume up + home + power, no reaction, tried just the power button, no reaction.
Guess ill try to have the battery out for even longer and see, should probably give a note to the serviceguys that it might work for a few minutes before it breaks so they dont think its OK and send it back lol.
Okay so I purchased my Nexus 7 from Gamestop back September (I also purchased the 1 year insurance plan). Since then I have been extremely happy with my device and have had zero problems, up until now. I just noticed that on the middle section of the right side of the device, if I pinch it, it squeaks like it is not tightly held together. I am SUPER OCD about my mobile devices and am extremely bothered by this. I may sound a little ridiculous but: 1. Is this enough of a problem to get a replacement device? and 2. I would go to Gamestop for this problem and not Google, correct? I was really hoping someone should give me some advice/directions on what to do since I know that you guys on the forums have a lot of experience with this returning of devices.
zZDave_Stud said:
Okay so I purchased my Nexus 7 from Gamestop back September (I also purchased the 1 year insurance plan). Since then I have been extremely happy with my device and have had zero problems, up until now. I just noticed that on the middle section of the right side of the device, if I pinch it, it squeaks like it is not tightly held together. I am SUPER OCD about my mobile devices and am extremely bothered by this. I may sound a little ridiculous but: 1. Is this enough of a problem to get a replacement device? and 2. I would go to Gamestop for this problem and not Google, correct? I was really hoping someone should give me some advice/directions on what to do since I know that you guys on the forums have a lot of experience with this returning of devices.
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I'm super OCD about my mobile device too!
My device squeaks a little when I press the middle section on the left side. I think it should be normal, the Nexus 7 isn't built from the highest quality standards after all.
I have the same problem on the same side. It's a bit annoying sometimes, but I almost got used to it. After all, it is a great device, isn't it?
It helps if you don't make a new thread but instead post in one of the many that have been made on this issue. Jeez its like NO ONE reads the forum rules anymore!
Sent from my GT-I9100
So I returned the 64GB XL that I originally ordered due to me not adding the preferred care and seeing all the quality control and screen issues. I reordered a 128 GB device with preferred care and cancelled. All the bad press, all the threads and posts about quality control issues, this being a "travesty" and other comments. I cancelled and reordered 5 times and I finally followed through with the purchase. But only on one condition. I wasn't going to look at articles, forums, videos or any sort of press regarding the device at all for a week. I had read about all the issues and was still weary about it when I received the device on the 26th. I set it up and the first thing I did was look for this blue tint. I have a VERY slight tint at extreme angles that I do not view of device from but it did not bother me a bit and did not interfere with my experience. So what did I do next? I used my phone as my daily driver and in the same manner that I did my $8+. Since the 26th, I have had no issues, and I can honestly say that I could not be more thrilled with this device. It is exactly what I was looking for. My first vanilla Android experience and it is amazing. So with that being said, let's get to the question. Has anyone else avoided the negative press and forums to get their own experience? Has anyone else come to the and conclusion that I have? I can't say that the phone is perfect. I can't say that every device is made equal. But I can say that if you are on the fence with your purchase, just buy it. Experience the device for yourself, form your own opinion. Keep in mind what you have learned from other's experiences, but really form your own opinion with your own experience and come share with us. If you don't like it, just return it. Thanks for the read everyone! If you like your device great! If it wasn't for you, I hope you find the device you're looking for. Have a great one everybody!
I ordered on day one and my phone was very blue at even a slight angle. I returned it and ordered another and I am very happy with it. the processor is a beast. battery and camera are the best there is. Software and features are way ahead of others and will stay there. You need to try it. Don't read or buy into the negative hype. Try it. If you don't like it returning the device is easy and costs nothing.
@MacTheRipperr
I didn't let it get me down. I pre-ordered on the 6th, got it the 28th, never returned it, and never cared about the press.
I don't care about random people's opinions, and I have no idea why everyone does. I figured once I got it, i would see if I like it, if not, I would return it and move on.
The media is and always will be full of ****, the same with the vast majority of people sadly. I still hear people run in their mouth about this device in telegram chats and online that never have nor will hold an xl2, at that rate, why would anyone take anything they say at face value? It's sad that people fall to peer pressure, and can't be big enough to make a decision for themselves, they have to follow the norm.
Anyways, my device like most others shifts colors at an angle, and it doesn't bother me. I always have and will use black themes while I'm on an oled device. You can't get this rich of black color which makes everything else pop on lcd.
Coming from a 6p, this phone is light years faster than it was, and the battery life I've had on stock with the stock kernel, has put all other devices I've had to shame. I couldn't be happier with the xl2
This phone ticked all the boxes I want/need and after the trade in plus the rebate from T-mobile I'd be stupid not to jump on it. While waiting all the complaints about the screen came in so I was curious to see what it would look like when I got it. Opened the box and turned the screen on, tilted it and said...."that's it???". I've been loving it since day one. Best phone I've ever had.
If anything the negative press had lowered my expectations some, so when I finally got my phone I was absolutely blown away by how great it is. I couldn't say if I had not read anything bad about the phone, whether or not my response would have been the same, but all I can say is that this is the best phone I have ever used (going from Nexus 5, to 6, to 6P, to 2XL)
I find it humorous that in advance of the iPhone X, Apple puts out a paper saying that burn-in and blue tint upon tilting device are normal for oled screens, and not a defect. I wonder if all the media sources that blasted the Pixel 2 XL for being a "mediocre" device because of those screen issues will be as hard on Apple as they were on Google?
I've read the articles and kept up with stuff, but I really just don't give a sh__, to be frank. Is there a blue tint at angle? Yup. Does it bother me? Nope. Is there screen burn in/retention? Don't know. (I have not seen anything and don't care about trying it out to see.) This phone is so freaking phenomenal, I can't believe that people steer clear over some bad press given by a bunch of YouTube reviewers that nit-pick everything with every phone ever made.
To prove my point on how little the everyday user cares, I showed 2 buddies of mine my 2 XL the other night. They both just recently got the iPhone 8+ and they've had Apple devices going back to the iPhone 6. Both of them played with my 2 XL for at least 15 minutes. Neither of them mentioned anything about the screen other than they said they loved the lack of huge bezels. Both commented on how blazingly fast it performed. They also loved how it listened for music and displayed what was playing automatically.
I'm happy with my 2 XL. If by some chance Google does some sort of recall, etc. I may go ahead and do that, but as of yet, I see no reason to RMA my phone.
Dang, OP. Nailed my experience, but in a different manner: Ordered during the event and got mine on the 20th. Also came from an S8+.
Have since stopped reading comments on popular Android tech sites due to the sheer vileness of them. Maybe it was present before and I just never noticed, but the comments sections are a total sh_tshow. I am embarrassed to be a part of a community that can treat each other so poorly.
I imagine someone new to the community going on to these sites and just being absolutely stunned by how petty and rude we must seem.
It's not just Pixel articles either; Samsung, HTC, LG.... It's unavoidable.
I like my S8+ and my 2 XL. I liked my V20. My son loves his V30 (and before that, his HTC 10). Why can't we seem to accept that they're all great devices? Why do we have to be so vile to each other?
Sorry... That went longer than I had planned...
/rant end
It's hands-on for me! Media suxes!!
MacTheRipperr said:
So I returned the 64GB XL that I originally ordered due to me not adding the preferred care and seeing all the quality control and screen issues. I reordered a 128 GB device with preferred care and cancelled. All the bad press, all the threads and posts about quality control issues, this being a "travesty" and other comments. I cancelled and reordered 5 times and I finally followed through with the purchase. But only on one condition. I wasn't going to look at articles, forums, videos or any sort of press regarding the device at all for a week. I had read about all the issues and was still weary about it when I received the device on the 26th. I set it up and the first thing I did was look for this blue tint. I have a VERY slight tint at extreme angles that I do not view of device from but it did not bother me a bit and did not interfere with my experience. So what did I do next? I used my phone as my daily driver and in the same manner that I did my $8+. Since the 26th, I have had no issues, and I can honestly say that I could not be more thrilled with this device. It is exactly what I was looking for. My first vanilla Android experience and it is amazing. So with that being said, let's get to the question. Has anyone else avoided the negative press and forums to get their own experience? Has anyone else come to the and conclusion that I have? I can't say that the phone is perfect. I can't say that every device is made equal. But I can say that if you are on the fence with your purchase, just buy it. Experience the device for yourself, form your own opinion. Keep in mind what you have learned from other's experiences, but really form your own opinion with your own experience and come share with us. If you don't like it, just return it. Thanks for the read everyone! If you like your device great! If it wasn't for you, I hope you find the device you're looking for. Have a great one everybody!
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I preordered it and kept it.
Ive had a Galaxy Nexus Nexus 5 Nexus 6p and now the Pixel XL 2 I can tell you... You will never get a "perfect" phone from Google you just wont. But you dont get this phone because its perfect. You get it because you dont have to wait for updates from the carrier that will never come. You dont have to worry about the bootloader being locked. And you can pretty much count on the most developer support.
Everyone of the phones listed above had an "issue" blown way out of proportion.
Galaxy Nexus was battery life even leading to Verizon offering a extended battery
Nexus 5 had a screen issue where anything after the 1st batch had a yellow tint to the display. (I was lucky to get one of the good ones but then 3 months later my phone decided to not DL or send MMS at all no matter what i did. I had to RMA it and got a yellow tint phone. Oh and battery life issues.
Nexus 6p had screen issues and battery issues where the phone would shut down once the battery reached anywhere from 15% to 50% Oh there was also a software bug on only this phone where the phone would refuse to switch to LTE and the only way to make it do this was to go into the secret *#*4636*#*# and toggle the LTE radio. This was not fixed for 2 security updates
See you will never get a "perfect phone" from Google. Just like a lot of their products start out pretty ****ty and get better through several updates.
Well, I most definitely want to thank you guys for your feedback and being honest without the hostility. It's good to see that I am not alone in my experience. Thanks for replying with tact. We can only lead our fellow enthusiast by example. Thanks again for your responses.
I've had a horrible experience through all of this, I'm also a new member here, although I've been a lurker for years. BUT I pre-ordered, kept the order and received a P2XL that is blue straight on and gets worse at any angle. I RMA'd my device, new one will be here this friday/saturday. Thing is after a week I really love this phone and willing to try at least one more as it seems there is or was a quality issue but most here that have RMA'd are reporting they've gotten a better device back. I agree what another member posted about the rhetoric and the way people are treating each other but that's the interwebs these days. Also seems a bunch of people here received great devices to begin with (ANOTHER REASON TO ORDER ONE AND TRY IT YOURSELF) but unfortunately some of them just assume everyone's device is the exact same as theirs and some of them even deny there could be an issue saying "we see these things differently" and we should "just shut up or get a refund". Don't listen to them, don't really take much weight in what anyone says (including me) about their personal experience until you've had the exact same experience with the same device to relate to their issues posted. We're here to share our experiences with these devices with each other but for every 1 P2XL user here there are probably at least 4 or 5 if not more that are ecstatic to own these phones from Google. Remember most people who have issues go onto forums and websites to see if others are experiencing the same issues. So it becomes a breeding ground for every issue ever found on "x" device within "x" days of being released. Like what's been said here before, it's not just here, all manufacturers have issues with their devices and for me IMO the P2XL is what I want/need in a phone. Hopefully you'll order one up and give it a shot, you're truly missing out on an amazing experience with an amazing device.
You know things are desperate when people have to make "feel good" threads.
As for the validity of media or what else has been said here, this entire thread is pure conjecture and speculation made against others who disagree.
Im also not sure who this is directed at. The people who dont like/want this phone wont be here.
Neither will the people who returned them.
As for the point of the thread.
If you buy a device that costs a grand, might aswell demand no ISSUES.
Neither apples pathetic response to possible issues with the screen nor Google's "we are looking into it" imply a whole lot respect for the consumer or confindence for their devices.
You can like your device, you can claim its perfect, beautiful, whatever. But for this price, nothing short of perfection(as much as it can be achieved) should be demanded.
If im paying a grand, i dont want to be bothered by RMAs or other BS.
If they have QC issues, they are free to perhaps ship some jobs back to Europe/America. Im sure they have enough money to pay decent wages for people to QC their devices or produce them here.
If not, they should not expect mercy from the consumer or press, and yes this includes apple too
What a pathetic age we live in.
shadowcore said:
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If you buy a device that costs a grand, might aswell demand no ISSUES.
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You do know you're paying for more than hardware right? You don't really think you're getting a minimum of 3 years OS updates, a minimum of 3 years of monthly security updates, support help right on the device, and all that unlimited storage for nothing do ya.
shadowcore said:
If you buy a device that costs a grand, might aswell demand no ISSUES.
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Why not demand pink unicorns as well, since we're apparently asking for the impossible?
No device is without "issues". Not a one.
If you won't pay a grand for any non-perfect device, and no such device exists, you are basically claiming no device is worth a grand.
Welp...okay. it's a perfectly valid opinion. Thanks for sharing.
PhoenixPath said:
Why not demand pink unicorns as well, since we're apparently asking for the impossible?
No device is without "issues". Not a one.
If you won't pay a grand for any non-perfect device, and no such device exists, you are basically claiming no device is worth a grand.
Welp...okay. it's a perfectly valid opinion. Thanks for sharing.
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Do you believe any of the current issues would be present, if they had QC that actually was managed properly?
It cant be because of technology that the device costs this much, about a grand, in 2017.
Surely they can afford proper QC at an asking price of 1 grand.
Im not sure proper QC is like pink unicorns, but i guess people should just shut up.
A proper premium tier QC is pink unicorns. Im having the timw of my life now.
---------- Post added at 05:34 PM ---------- Previous post was at 05:28 PM ----------
AndrasLOHF said:
You do know you're paying for more than hardware right? You don't really think you're getting a minimum of 3 years OS updates, a minimum of 3 years of monthly security updates, support help right on the device, and all that unlimited storage for nothing do ya.
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Thats true, i wish only they provided a black skin/overlay for android.
Its 2017 and only custom roms offer amoled friendly UI.
Im not sureni value android updates when they offer no enhancements i need.
shadowcore said:
Do you believe any of the current issues would be present, if they had QC that actually was managed properly?
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QC doesn't stop issues from reaching the public. It limits them.
A certain number of bad devices will invariably get out in the market. This is unavoidable.
If you are trying to claim that it is avoidable, that any company could release a device and the public would not see a single failure, please - do tell; what fantastical device is it?
If you are trying to claim that *all* Pixel 2 XL devices are bad, well, you're entitled to your opinion, but if that is indeed the case, your opinion is not at all relevant to us.
PhoenixPath said:
QC doesn't stop issues from reaching the public. It limits them.
A certain number of bad devices will invariably get out in the market. This is unavoidable.
If you are trying to claim that it is avoidable, that any company could release a device and the public would not see a single failure, please - do tell; what fantastical device is it?
If you are trying to claim that *all* Pixel 2 XL devices are bad, well, you're entitled to your opinion, but if that is indeed the case, your opinion is not at all relevant to us.
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Pray tell, do you really believe issues such as blue tint or burn in wouldnt be caught by proper QC?
These issues are so obvious, even non-tech savy people can notice them.
And no, i didnt claim qc prevents all bad apples, but thw moat obvious ones. Way to strawman my point there.
All google needed to do, when noticing issues in QC , is hold off on the release date.
You can probably imagine how much i enjoyed last years fiasco with exploding batteries with samsung.
If anything, that was the epitome and parody of the flagship smartphone industry.
Imagine buying a porsche and getting one that had paint issues or an expensive mercedes with discolored glass.
If i wanted to gamble and try my luck, i would get an Oppo, not a pixel or samsung.
I agree with both you guys lol. IMO the issue is when testing Google from day 1 just looked past the blue tint and other issues thinking "This is the way it has to be" "it's a trade off" and software updates will fix it or it's just supposed to be like that. Hence the quality issues, if you tell your QC dept that it's supposed to look like that then they'll unfortunately let them all leave the factory like that. Probably why there's 50 shades of blue and no direct reasoning or answer from anyone as to why there's such a variance between the exact same devices produced on the same date even. BTW shadowcore is onto something I've been previously saying, yea there's shortcomings with any new device but it shouldn't be this bad all over the map with these things for the price they charge. And then attempted sweeping under the rug of it all, "working as intended" just to rub ya the wrong way after all that money spent whether you got 5 discounts or paid full retail. PRINCIPLE. This is top tier device I know it's been done before here but would you buy a brand new BMW/AUDI/LEXUS/MERCEDES and be just fine with creaking plastic crappy interior you sit in every time you drive? We need to interact with this screen every day all day for some people.
shadowcore said:
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Is their QC sub-par? Do they actually have more defective units than other vendors?
Is there anything other than the initial media coverage, now little more than background noise, that implies Google's devices see more defects in the market than others?
Or, as you just admitted in the last post, are you just super happy about any and all failures and maybe that is what is driving your fervor?
I mean, even if that's what it is, I get it. These companies make billions - watching them trip and fall, even if it's only in our perception, can be somewhat cathartic - is it really any more than that, though?