Related
Hi,
I previously used the Wizard and really have to say I miss Windows Mobile meanwhile. So when I first heard about the HD I really was excited as it seemed to be the ideal gadget. Although bigger than most phones not too big, a wonderful screen and so on.
My first disappointment came when I realised HTC hadnt used a capacitive screen, but after all this would have been a minor issue. However meanwhile I am almost convinced I will not get an HD due to all the problems people reported about it.
I do not want to spend EUR 600 for something which is chipping after two days of careful usage. Similarly I am not too fond of "constant" freezes of the system itself. Also the mentioned performance issues (mostly in the multimedia related area) do not look very well for such a device.
All this and a few other smaller things along with the non-capacitive screen made me really reconsider my purchase. I am aware that many do not experience these problems, but there are far too many such complaints for me to really risk entering the game.
I am really disappointed as it seemed like a perfect phone initially. At the moment I am waiting for the Asus P565 or the Glaxy7 respectively for the next generation of the M8.
Would you say my concerns are valid? Somehow it seems many are not paid testers but actually paying ones.
Thanks.
I bought HTC's "flagship" phone last year, the Tytn II, and all I can say is the forum here seems very reminiscent of the Kaiser forum back then - lots of people wanting to believe they've paid top dollar for the "ultimate" phone, while so many more people report problem after problem. Dissapointing video and multimedia, questionable build quality, freezing, issues with the GPS - all very familiar.
I believe HTC is trading on a reputation for quality which it no longer deserves. There's no question it's made a number of excellent devices in the past, but I don't believe it's carried that tradition on in the last year or so - their Qualcomm powered devices in particular (like the Tytn II onwards) have generally dissapointed. There's the famous driver issue of course, which I believe still affects the HD to some extent (it has some drivers, but they don't appear to be very good), but moreover the general performance of these chips just doesn't seem to match those used in previous generations, like the original Tytn.
There'll be the usual attempts to shore up HTC's unfinished efforts here with cooked ROMs for the HD soon appearing, just as they did for the Tytn II, but as before there's only so much the devs here can do without anything much to go on - they lack the raw materials in the form of drivers etc themselves. I've tried various ROMs for the Kaiser, none of them truly satisfied, and none of them genuinely improved performance IMO. It can take several months for any real progress to be made, by which time both you and the devs involved will be starting to look for the next phone anyway.
MAK11 said:
You guys need some ***** in your lifes. Get out more..
Click to expand...
Click to collapse
..........haha
Maybe you should learn to give helpful replies respectively how to behave in a community MAK.
The Hd is my first HTC phone, so I haven't been spoiled by their previous efforts. Mine hasn't chipped and it hasn't frozen once. I'm really enjoying the phone, although it takes some tinkering to get the most out of it obviously - not perhaps a phone for the masses.
The screen looks great, but the responsiveness of the screen is nothing like (ie not as good as) the iphone of course.
Petrov.
My last five phones have all been HTC devices. I started with the SPV M500 then a Blue Angel, Universal, TyTN II and I have recently moved on to a HD. I would just like to redress the balance somewhat.
I have had no quality or reliability issues since my first HTC device, the SPV M500 nor have I had with the HD (2 weeks). All my phones have been worked hard as business devices and I consider that I have always got a very good return on my investment in them.
HTC have been at the leading edge of Windows Mobile device development and have continuously raised the bar with each new device. The HD is a fine example of this. The technology media were salivating at the thought of this device in the weeks and months leading up to its release and judging by the content of the majority of reviews they have not been disappointed. I still marvel at how good this device is and have no doubt will continue to improve as the customized ROMs start to kick in.
There is always a price to pay for being an early adopter and that price is having to accept that there will always be a relatively small amount of development issues in the early days after a product has been released (and we are very much still in the early phase of the HDs life-cycle). There has to be a trade off on the part of the manufacturer in terms of time spent testing a device prior to release and getting a device to market before the technology is overtaken by developments.
It's a fact that people who are happy and content with their devices are a lot less likely to post messages on forums stating this than those with a gripe. This should be borne in mind when weighing up opinions based on forum postings.
MAK11 said:
You guys need some ***** in your lifes. Get out more..
Click to expand...
Click to collapse
Yeah, the abuse is pretty old too, there's plenty of that in the Kaiser section. It's not easy to take the ***** highground on one of the geekiest forums on earth, but if you've just been jipped on a disappointing phone and someone's pointing out your mistake, I guess it's natural to try.
drzoid said:
My first disappointment came when I realised HTC hadnt used a capacitive screen,
chipping after two days of careful usage.
not too fond of "constant" freezes of the system itself.
Also the mentioned performance issues (mostly in the multimedia related area).
All this and a few other smaller things along with the non-capacitive screen made me really reconsider my purchase. I am aware that many do not experience these problems, but there are far too many such complaints for me to really risk entering the game.
I am really disappointed as it seemed like a perfect phone initially. At the moment I am waiting for the Asus P565 or the Glaxy7 respectively for the next generation of the M8.
Would you say my concerns are valid? Somehow it seems many are not paid testers but actually paying ones.
Thanks.
Click to expand...
Click to collapse
Vast majority of the users here do not experience any of the problems you mentioned if you look at the polls conducted. Very small percentage of users do experience it, so you must decide if the risk is worth taking.
Vast majority of the users are extremely satisfied with the device, this is a fact.
So, you need to make your own decision. If you believe there is a device more suited to your need, you should wait for it.
I do not think you're going to find too many people agreeing with your conclusion here though.
On the other hand, if you go to the Asus or iPhone forums, you may find many people supporting your views, but not on this forum.
People are more likely to come forward with problems than if they have no issues. Why not start a poll, you might find that the majority are happy.
patp said:
People are more likely to come forward with problems than if they have no issues. Why not start a poll, you might find that the majority are happy.
Click to expand...
Click to collapse
Exactly.
In fact, we already have a few polls specifically for those and the results are plain for all to see.
Thanks Petrov and Tony. As I mentioned I know there are many who never experienced the stated problems, but dont you think the amount of people reporting the same problems over and over again (chipping and freezing in particular) hasnt reached already a number which might indicate an actual problem in the manufacturing process?
eaglesteve said:
so you must decide if the risk is worth taking.
Click to expand...
Click to collapse
To be honest, at the moment I am definitely not willing to take the risk. This might change but currently all those reports about the mentioned issues do not convince me unfortunately.
eaglesteve said:
On the other hand, if you go to the Asus or iPhone forums, you may find many people supporting your views, but not on this forum.
Click to expand...
Click to collapse
Where does the Apple forum come from? I did not even mentioned this phone.
As to the three I mentioned they are actually Windows Mobile phone, although from another manufacturer. I just mentioned they would very interesting alternatives.
patp said:
People are more likely to come forward with problems than if they have no issues. Why not start a poll, you might find that the majority are happy.
Click to expand...
Click to collapse
But then where does the chipping and freezing come from?
eaglesteve said:
Vast majority of the users here do not experience any of the problems you mentioned if you look at the polls conducted. Very small percentage of users do experience it, so you must decide if the risk is worth taking.
Click to expand...
Click to collapse
Hmm. 38% have scratches already: http://forum.xda-developers.com/poll.php?do=showresults&pollid=1122
More than 60% suffer hangs ("frequent" hangs for more than 25%): http://forum.xda-developers.com/poll.php?do=showresults&pollid=1111
Where is this very small percentage you speak of?
drzoid said:
Where does the Apple forum come from? I did not even mentioned this phone.
Click to expand...
Click to collapse
No, this isn't directed at you.
Please bear in mind when reading reviews that everyone needs and expectations are different. I agree that this is not the perfect phone and I know that one will never be created.. but if you take all the phones on the market at the moment (with all there faults) then HTC HD is amongs the top. I rarely have freezes and no scratches etc. so for me I am happy with my purchase. I also look forward to improvement that the talented developers in these forum will offer now and in the near future.
prpmlp said:
Please bear in mind when reading reviews that everyone needs and expectations are different.
Click to expand...
Click to collapse
True, but not true in terms of chipping and freezing. Nobody expects those .
Boinng said:
Hmm. More than half have scratches already: http://forum.xda-developers.com/poll.php?do=showresults&pollid=1122
More than 60% suffer hangs ("frequent" hangs for more than a quarter): http://forum.xda-developers.com/poll.php?do=showresults&pollid=1111
Where is this very small percentage you speak of?
Click to expand...
Click to collapse
You can choose to interpret the result anyway you want to suit your already made up conclusion.
Vast number of people give this device 7,8,9,10 rating out of 10.
Device hanging happens but it does not necessarily bother us. I see 8% of the people bothered by it. You see 60% of people "suffer" hangs. If that pleases you, by all means.
We're not going to get a perfect device today. What we have here is the best in existence for many people because it suits their needs best. Yes, it chips and peels to varying degree, but overall still pleased with it.
I'm with mrpetrov and tonyblack on this one...
(EDIT - sorry, and all others who replied in the same vein since I started typing!)
The HD is also my first HTC device, and also my first WM device too.
I would most definately agree that it is not a phone for the masses, and this is probably equally true of HTC's previous devices.
However, the media (and to a certain extent HTC too) have hyped this phone up - typically with 'iPhone killer' tags.
Whist I'm most definately NOT going to get into that tired old argument again , it is true that there is the potential for a large number of people to stumble across the HD as being (on the face of it) a viable alternative to the iPhone.
There will be a number of those people who are disappointed - out of the box, for a novice smartphone user who simply wants to phone / text / play music / browse the web and watch videos, then the HD probably isn't as polished, or easy to use.
These people won't care about, or will be too frightened to find somewhere like this place to work out how to fix and tweak.
So. Back to the point of the OP
Do I feel like a 'paying tester'?
A bit, I guess, yes.
But (and this is not necessarily a good thing, just the way things are), this is nearly always the case for early adopters now.
Xbox 360 - early boxes overheat and get the Red Rings of Death.
iPhone - first versions come without 3G
My previous car (8th gen UK Civic) - early models had rear suspension springs installed up side down, fuel caps got stuck closed, built in hands free mic was rubbish.
These things all got fixed over time - but there is absolutely NO way that the manufacturers hadn't noticed them when the release deadline came around.
Someone somewhere said "right then. We HAVE to release this on such and such a date"
"But boss - we haven't finished testing yet!"
"Tough. The PS3 / iPhone 3G / BMW 1 series is out there, or about to be out there, and we need to get something on the market before we loose all our customers"
"But we'll loose them anyway if it blows up!"
"That's why they pay me the big bucks sonny - now hurry up and finish testing what you can"
*
Or something along those lines anyway
Long story (yes, apols for the length of this post!) short - if you want a solid, reliable product that is relatively bug free, then don't buy it on day 1.
* Please note that this conversation was added purely for the purpose of illusttration and probably didn't take place exactly as stated here, or indeed might not have taken place at all, especially at the offices of Microsoft, Honda or Apple. Or any other large corporate who might otherwise be thinking of trying to sue me!
TTDegs said:
I would most definately agree that it is not a phone for the masses, and this is probably equally true of HTC's previous devices.
Click to expand...
Click to collapse
I wasnt looking for such a phone but I expect reliability and the chipping and freezing stories let me think I cant have it from the HD.
TTDegs said:
But (and this is not necessarily a good thing, just the way things are), this is nearly always the case for early adopters now.
Click to expand...
Click to collapse
This is probably true, even though this doesnt make it more right.
HD compared to...
It would appear, that there seems to be a bit of both sides here.
Whilst it can be said, that some devices have really failed the user, and shortcuts appear to have been taken instead of holding back that little bit more.
The HTC club, allows certain content to be downloaded but not other due to your phone supplier. At the end of the day, small things like this tend to stick in the minds of their potential buyers.
My diamond's lasted 3 months (1 handset per month), HTC wouldnt assist, their advice buy a bigger battery, no problems reported. failure to reply to emails.
Every UK phone provider are aware of the battery short comings.
My provider actually realised the issue's with batteries, and put their hands in their pockets, bought a huge battery bank, the diamond ate it, like a beast and wanted more...
Orange UK, wrote the handset off, and agreed to supply & restart contract, due to the problems of the handset.
HTC did nothing!
I have had 4 htc devices - Orange branded M3100, best device, TyTnII, slipping, Diamond - total Avalanche, And now the HD, hope this is better, but only time will tell.
Hey guys
Galaxy S2 should be releasing here in 3 days on Bell and I was just wondering how many people are going to be picking up the "first gen" (per say) phone?
I really want to do my upgrade but I'm not sure if I should wait until they get like a second batch or something?
I just don't want to have any problems with the phone and I have heard a lot of people having problems with yellowing, dead pixels, reboot issue, battery issue (which seems to be semi-fixed now with the "update), etc.
Or do you think the phones that Bell will be getting/have got already are not plagued with these issues like the first gen phones?
Thanks,
Elliott
Got mine on launch day, 2 1/2 months later no problems.
Sent from my GT-I9100 using XDA App
The upgrade is totally worth it. I have no problems with my unit and they are overstated.
It's once again the vocal minority. The first SGS had ALOT more annoyances. I see far more problems going to the Sensation and G2X forums for one
How will you know if its first gen or second gen if such a thing exists .
Hardware version 1.4 followed by 1.5 .
My phone is first gen day one issue with none of the reported problems .
Though according to certain posters i must be to blind to see them as their phone has a problem therefore every phone has a problem .
jje
I cant comment on stock, as I noticed that 3UK shipped it on KE2 with no firmware update, so I rooted and never looked back.
As far as the hardware, its fantastic, I have no problems with it.
Best phone I have ever had. (but considering its just been old nokias, a HTC Hermies, and a BB Curve 3G thats not saying much).
I paid a small fortune to get out of my contract to get this, and Im very happy
get it as fast as you can
the north american release date is already 3 months behind and with 3 million pre-orders you certainly can't call the first american ones the "first badge", since your device will not have been built in april or may like the actual first badge.
as posted before, the supposed bugs are completely overstated. when you come to this forum and focus on the few issues with the phone it sounds like it's the worst smartphone ever. pink hue, yellowish display, pink softkeys, android os bug, heat issue...
BUT i really don't have any problems with my phone.
the pink hue is hardly noticeable. i only see it after provoking it by pointing it at a white piece of paper and i hardly ever take fully white photographs
yellowish display: haven't seen it yet and i won't be looking for it. the samoled just looks awesome.
pink softkeys are not present on every device. even if you have it, who cares. it only looks pink because the display is so bright and awesome, who wants to look at the buttons then.
android os bug is omnipresent on this forum, but most people just don't understand, how the battery information screen works. if you don't use your phone at all, dividing up the little usage still has to count up to 100% and if there was nothing else running, something has to be high to compensate. 90% of people complaining about the bug don't even have it.
the heat issue is a software problem. it depends on your firmware version so you can solve that one easily.
and let's not forget: people actually active on this forum and complaining about those issues are maybe 100 users of the 3 million that bought the device. and as mentioned before, of those people, some might actually have problems, but others are overly picky, some are trolls, some are stupid...
just because there are many posts about an issue, doesn't mean there are many problems. after all, this is a support forum, so you're bound to hear problems here and there.
^ well said, no problems here as well....get the phone and enjoy it.
Sent from my GT-I9100 using XDA Premium App
Thanks for the replies everyone! I really wanted to preorder the phone but even BestBuy wants $50 (for a preorder!!!) and I have no idea how much Bell wants (if they even do preorders).
Plus, I don't want to preorder the phone and then negotiate with a retention rep because they will probably be able to see that I have pre-ordered the phone on my account and know that I am staying with them so likely to give me a worse deal.
I been a member here for many years and the board has two main purposes customization (rooting, kernels ... etc) and support.
There are few things people should keep in mind.
Few people create a thread and say this device is great.
People that have issues either imaginary (and yes some faults people report in my opinion are imaginary) or legit, may think every device is defective.
This advise please take to all threads not just Pixel C, read the threads but please keep in mind any device you buy from anybody will have strengths and weaknesses, do not let a few negative threads turn you off from purchasing.
Well said, I have 2 pixels from day one no issues and they are really the best tablet I have ever owned hands down
(I've had the following: HP touchpad, nexus 7, nexus 10, nexus 9, Sony z4 tablet, nothing has come close)
We made should make a single topic thread for all issues and everyone just post there instead....
I've had zero problems also. Felt bad for those who are having difficulties.
I am loving this device. I was running with an iPad Air before this and the experice with some applications not being optimized is very overhyped here.
No problems here! Loving it.
I think this is the nicest tablet I have ever owned and I have had quite a few. It's build quality is unmatched outside of Apple. I personally don't give two hoots and a holler about multi window or productivity nonsense. I read or play games on my tablet when I am taking a crap and watch media when I am on an airplane. It works great for this. If you want something for productivity, buy a Surface or a laptop. The complaint about the lack of tablet optimized software is moot to me because mediocre tablet optimization on Android is still better than hating my life with Apple's garbage OS, development ecosystem, active suppression of end user firmware modification, and corporate philosophy. I have not had the problems some people have reported with Wifi and the touchscreen, but it is my understanding that both issues have been fixed with the February security update.
oRAirwolf said:
I have not had the problems some people have reported with Wifi and the touchscreen, but it is my understanding that both issues have been fixed with the February security update.
Click to expand...
Click to collapse
This is definitely good news. But bad news for my bank account. I've been waiting for awhile just to see some more in depth analysis and see if the kinks get worked out. This tablet is EXACTLY what I've been waiting for.
What a bunch of bull! One of the most reputable sites on the net, anandtech has advised everyone, including Google fans to stay clear of the Pixel C. I've noticed some shills taking over the wifi thread on the Google forums too, claiming it wasn't bad or did not exist at all.
If you want to waste $500+ please go ahead and buy the the Pixel Crap.
undertaker2k14 said:
What a bunch of bull! One of the most reputable sites on the net, anandtech has advised everyone, including Google fans to stay clear of the Pixel C. I've noticed some shills taking over the wifi thread on the Google forums too, claiming it wasn't bad or did not exist at all.
If you want to waste $500+ please go ahead and buy the the Pixel Crap.
Click to expand...
Click to collapse
And here I thought andantech praised the devices hardware, and was hesitant to recommend ANY android tablet until the software takes better advantage of the hardware.
I am here because I am considering selling my ipad air 2 for this device. I love android, and moving from my 6p, or even my surfacebook, makes me see the flaws in iOS. Yes it has great apps, but as a whole it lacks the robust features of the other two platforms.
Its very strange, some people claim to have issues (and get very agitated about them), others have lots of praise. No problems from here, except the questionable developer-friendly nature of the device today (although I'm not necessarily unhappy that the OS is more CR-OS than Android).
AstroDigital said:
I been a member here for many years and the board has two main purposes customization (rooting, kernels ... etc) and support.
There are few things people should keep in mind.
Few people create a thread and say this device is great.
People that have issues either imaginary (and yes some faults people report in my opinion are imaginary) or legit, may think every device is defective.
This advise please take to all threads not just Pixel C, read the threads but please keep in mind any device you buy from anybody will have strengths and weaknesses, do not let a few negative threads turn you off from purchasing.
Click to expand...
Click to collapse
After 3 Samsungs and wanting to keep a 10" plus tablet as i am a full grown man I switched to Pixel C.
no complaints at all.
great tablet.
Anandtech's problems with wifi and the touchscreen are resolved with the latest update.
oRAirwolf said:
Anandtech's problems with wifi and the touchscreen are resolved with the latest update.
Click to expand...
Click to collapse
I thought the February OTA only addressed the touchscreen issue. At least that's what "Orrin" (Google rep) said on the product forum when I checked it a couple days ago. He said they are still working on the WiFi issue.
charesa39 said:
I thought the February OTA only addressed the touchscreen issue. At least that's what "Orrin" (Google rep) said on the product forum when I checked it a couple days ago. He said they are still working on the WiFi issue.
Click to expand...
Click to collapse
My bad then, sorry.
oRAirwolf said:
My bad then, sorry.
Click to expand...
Click to collapse
It's all good.
I always tend to agree with the sentiments in the OPs post, in that rarely do you see people making threads just to praise a device. But as soon as the tiniest issue arises, people never fail to make a thread and complain. I've seen these forums light up with issues since I've started pre-ordering Nexus phones back with the Nexus 5. Nexus 6 and 6P were pretty much the same exact thing, with people claiming they were flawed. However, I never had any issues with my devices. I think what makes this device (and it's apparent issues) different in my eyes comes down to two things:
1) The fact that Google has acknowledged and confirmed at least the Touchscreen (fixed in Feb OTA) and the WiFi issues. I've never really heard Google own up to any issues with any of it's past devices, especially when they were first launched. Sure they would come out with hardware revisions (ie. the back on the Nexus 4), but they would kind of do it on the down low.
2) The price. Seeing as I pre-ordered a 128GB 6P at full price just a few months ago, and the fact I just dropped about $800 on a 12TB NAS, $600 (before tax) is a good chunk of change. If I'm paying that much, I want to make sure I am getting a device that works as I would expect it to (ie. no random reboots, dependable WiFi connections, easily rootable, etc.), especially since it's not really a necessity and more of an entertainment device.
These two main factors are kind of what has scared me off from pulling the trigger. But man do I love this thing whenever I see pics and videos of it, while I stare at my aging Nexus 10. I think as soon as I find out whether the WiFi issue is hardware or software related, I might be picking one up. Anybody seeing them potentially discounting these soon by like $50 like they did with the 6P?
oRAirwolf said:
Anandtech's problems with wifi and the touchscreen are resolved with the latest update.
Click to expand...
Click to collapse
That update did not fix the wifi problem judging from the official nexus forum: https://productforums.google.com/fo...ce=footer#!msg/nexus/CM9tv3pjTfQ/QY0xGoTMAgAJ
I donno it doesn't seem like they are getting anywhere with the wifi issue at the official nexus forum. the devs have acknowledged it but there has not been word from them for a while. Meanwhile more and more people are reporting the same issue with wifi at a distance. That issue is a little harder to test if you are just casually using it close to your router. But many people are replicating exactly what I saw in the two units I had before returning it for my money back.
On the flip side it looks like the last update did fix the touchscreen issue.
Again, how these two giant issues made it out of testing is beyond me because they seem to affect most.
Edit: The title of this post is a little misleading and feels like it is just sweeping the issues under the rug.
atg284 said:
That update did not fix the wifi problem judging from the official nexus forum: https://productforums.google.com/fo...ce=footer#!msg/nexus/CM9tv3pjTfQ/QY0xGoTMAgAJ
I donno it doesn't seem like they are getting anywhere with the wifi issue at the official nexus forum. the devs have acknowledged it but there has not been word from them for a while. Meanwhile more and more people are reporting the same issue with wifi at a distance. That issue is a little harder to test if you are just casually using it close to your router. But many people are replicating exactly what I saw in the two units I had before returning it for my money back.
On the flip side it looks like the last update did fix the touchscreen issue.
Again, how these two giant issues made it out of testing is beyond me because they seem to affect most.
Edit: The title of this post is a little misleading and feels like it is just sweeping the issues under the rug.
Click to expand...
Click to collapse
Man, that's really too bad. I was all over this thing last September when they announced it. But it never came out. Then once it did it immediately had issues. I've been impatiently waiting for these issues to get addressed and it sounds like one has been. But this wifi thing is still a deal breaker for me. I really want this thing and I really want it to work! This is exactly what I'm looking for in a tablet. But wifi is kinda important...
Thank you OP. I have a Motorola Xoom 1st gen tablet that I'm looking to replace and I have been looking at the Pixel C. I will most likely be placing my order for one.
I replaced a xoom 1st gen. with a Pixel C. You won't regret it. Great machine IMHO
It is good to keep things in perspective and its easy to loose that perspective when watching the threads.
So if you are thinking of buying and if you try to use this tablet at some distance from your WiFi router, it seems you're likely to have issues. It seems this issue is something you could mitigate, but it is a big irritation to pay so much and get problems like this. If, on the other hand you are always fairly near your router, you are likely to love this tablet.
Whenever a company enters into a market like this with a new product there are some issues and whenever they refactor something in a rush to market, you can bet on issues. This IMHO is Google's big mistake. Still, they have acknowledged the WiFi problem as an issue, so we can expect them to address it one way or the other. And as irritating as it is, not having continual commentary from someone at Google on the issue seems like the norm to me--though it isn't necessarily a good communication strategy. Lets just hope it can be resolved by a patch, because frankly I don't expect a buy-back.
So yes, there are issues and some of them are with people's perspective:
1. The tablet doesn't match the productivity hype in the way most hoped it would, even though they knew at the time it was announced that it didn't have multi-window. If you want productivity then the Surface is likely for you. There is hope that a future update will make it better, but multi-window alone is not enough to address the productivity issue IMHO.
2. The keyboard is lacking in that it doesn't have a touch-pad, and it uses Bluetooth, which is more flaky than a direct connection. If this is important then you could get a Surface or look at the Jide UltraTablet. Some don't see a need for a keyboard and seem to get butthurt that an optional keyboard is ever offered, but we all have our issues.
3. There aren't enough apps that fit the size of a tablet.
I'm not trying to be flip here, or at least not entirely. For some, 1 and 3 are real issues, and 2 is a huge disappointment bordering on the unforgivable. But if you want just want a great Android tablet, do these issues matter all that much? I don't think so.
I have toyed with the productivity angle and am seriously considering a surface instead of one of these. IMHO that is part of Google's big mistake because marketing this device as if it was for productivity leads me to think of productivity and because it cannot possibly compete on that field with the Surface, I naturally think "Why shouldn't I just get a Surface". Making a Linux user think of getting a Windows machine to use as a Windows machine is not good for your future Google.
Still, this is a great tablet with issues (the Surface has some issues as well). If that is all you're looking for, here it is. And in the end I expect I'll get one because I already have a laptop and carrying it isn't that much of a pain. In fact I may just get a Jide and wait to see what happens here.
I love this phone but am very aware and ocd about how a phone works and I do have the scrolling problem. If it's an issue that's with all phones, not just ones "who can see it"...but if it's all phones, I may just try to get adjusted to it. If it can or will be corrected, I want to send the phone back in the 15 day period.
Anyone have any idea if this will just continue with this phone or will be corrected? Or if sending back and re-buying, I have a chance of getting one where it doesn't happen?
This is gambling i think. You can get one which is not affected, but also you can get one which is more affected, than yours now. I'll also send back the phone for replacement if it's not fixed in my 15 day period. I love this phone, really.... Everything is awesome, but this jelly thing :/
EDIT: Manufacture date: 12th June, panel is s6e3fa5
Will they "replace" it? They say it's normal....not a defect.
I asked support for a replacement two days ago and they told me the only thing they can do is refunding. I guess adjusting to it won't be that hard after all.
All phones are affected returning won't do you any good. There won't be any update to fix the issue, its a design choice.
You have 2 choices:
Refund
Keep the device and live with the jelly
Kirahvi said:
All phones are affected returning won't do you any good. There won't be any update to fix the issue, its a design choice.
You have 2 choices:
Refund
Keep the device and live with the jelly
Click to expand...
Click to collapse
Even if you underline words, they aren't always true. I saw a couple of videos, someone's phone is falling apart by this effect, but i've seen videos where the user's display has zero jelly effect. So no, not everybody has it.
True. I don't have it AT ALL, and there is nothing wrong with my eyes. I have seen for myself devices that suffer from it. Mine doesn't
Well... unlike you I happen to have some evidence to support my underlined claims.
https://www.xda-developers.com/conf...ay-upside-down-likely-reason-jelly-scrolling/
+1 I don't have it. My was produced on 9th of June. 8/128 #nojello
It depends, someone has a strong jello effect, someone has none/little to none. Mine has but it's almost nothing. And 1+ can't fix this, since this is their design choice. How do you people find the manufacture dates of your phones?
--EDIT--
nvm, found it. It's on the sticker at the back of the box. Mine is 2017.06.07, 6GB/64GB
david19au said:
It depends, someone has a strong jello effect, someone has none/little to none. Mine has but it's almost nothing. And 1+ can't fix this, since this is their design choice. How do you people find the manufacture dates of your phones?
Click to expand...
Click to collapse
selling box
This reminds me of the iPhone "antennagate", where many reported bad reception due to manufacturers defects. I had that iPhone and mine was fine. Turned out to be isolated, not overall problem.
I don't have the OP5, but am considering it, so interested in discussion.
IF I did own it, don't know if I would return it.
The way OP is handling it is poor. They could learn from Steve Jobs. He was a master at dealing with this type of situation.
BTW, I own a Le Eco Pro 3 phone. Another Chinese company crashing and withdrawing from US, despite well priced, great hardware phones.
This is a complex, tough business.
I've tried everything to reproduce this effect, to no avail. Unfortunately, my phone is perfect to my eyes. Well, I do notice the slight stutter when I scroll very fast. I can more than live with that for the specs I'm getting. Honestly, I don't even care.
I feel badly for the people affected by this issue. Such a great phone and it's really a shame that they can't enjoy it like most of us.
bramgoodwin said:
This reminds me of the iPhone "antennagate", where many reported bad reception due to manufacturers defects. I had that iPhone and mine was fine. Turned out to be isolated, not overall problem.
I don't have the OP5, but am considering it, so interested in discussion.
IF I did own it, don't know if I would return it.
The way OP is handling it is poor. They could learn from Steve Jobs. He was a master at dealing with this type of situation.
BTW, I own a Le Eco Pro 3 phone. Another Chinese company crashing and withdrawing from US, despite well priced, great hardware phones.
This is a complex, tough business.
Click to expand...
Click to collapse
No business is tough if know when to scale the business up and how.
Oneplus, I think, got too greedy and scaled up too quickly while their QA and After-sales departments couldn't keep up with the pace.
Oneplus is acting like Apple/Samsung with their price raises and all but not following it with the QA/After-sales of those companies. They simply can't. They just aren't there yet.
If this phone would be priced, say, $75 less than what it is, I would happily live with it despite some QA issues like the minor, barely noticeable, jelly effect that I have. I would even stand in queue and wait for an invite according to the invitation system they had in place during their early years.
At $540, I'm sorry, I would 'Never Settle'. I'm more demanding at that price. LG G6 is available for cheaper and that too is a very good phone.
cheesechocolate said:
No business is tough if know when to scale the business up and how.
Oneplus, I think, got too greedy and scaled up too quickly while their QA and After-sales departments couldn't keep up with the pace.
Oneplus is acting like Apple/Samsung with their price raises and all but not following it with the QA/After-sales of those companies. They simply can't. They just aren't there yet.
If this phone would be priced, say, $75 less than what it is, I would happily live with it despite some QA issues like the minor, barely noticeable, jelly effect that I have. I would even stand in queue and wait for an invite according to the invitation system they had in place during their early years.
At $540, I'm sorry, I would 'Never Settle'. I'm more demanding at that price. LG G6 is available for cheaper and that too is a very good phone.
Click to expand...
Click to collapse
Agree, bought my LeEco Pro 3 for $249, following your logic.
Look, US market is so lucrative, Chinese MFG see it as gold. But, its one thing to produce a good phone, very different ongoing development and service.
Le Eco was similar with big slogans, but couldn’t even sustain for 6 months in US.
Still great market for $399 phone, but can they make a profit so development investments can continue?
Interesting to see what happens.
I have a little jelly effect.
its noticeable when i see minutely.
Will this kind of issue be increased by regular usage or it will be like that...forever unless oneplus provide some update.
If it stays that way... then i am fine as its barely noticeable but it improvise over time then its a big issue.
My phone manufacturing date is 16 Jun 2017
bramgoodwin said:
Agree, bought my LeEco Pro 3 for $249, following your logic.
Look, US market is so lucrative, Chinese MFG see it as gold. But, its one thing to produce a good phone, very different ongoing development and service.
Le Eco was similar with big slogans, but couldn’t even sustain for 6 months in US.
Still great market for $399 phone, but can they make a profit so development investments can continue?
Interesting to see what happens.
Click to expand...
Click to collapse
The kinda business model Oneplus has, they don't even need much R&D. The dev community does it all for them without any cost.
They give pretty much stock android. So not much R&D there.
Camera module is also bought from others so they can as well buy the processing algorithms.
Rest all components like GPS, NFC, Display etc. are bought out-of-the-house and Oneplus simply assembles them.
With this kinda business model you can't really go wrong if you just sort out your business funding, QA, and after-sales.
That's all you need and you'll get the sales to compensate for the lower price.
They seem to be deviating from their business model by the price raises and the QA/After-sales issues. Oneplus 5 suffers from the consequences of that deviation from the business model.
No jelly effect here. I got mine before they went on sale so I guess I'll say a got Lucky! Was considering leaving this phone before for the U11 but I can't stand HTC software. So I'll keep this rare "non-effective" device .
Sent from my ONEPLUS A5000 using Tapatalk
No issue here. I got lucky. Really I have zero issues with this phone.
lopmig1 said:
No issue here. I got lucky. Really I have zero issues with this phone.
Click to expand...
Click to collapse
qasq said:
+1 I don't have it. My was produced on 9th of June. 8/128 #nojello
Click to expand...
Click to collapse
You, NoJello heroes keeping the hope in us. I really hope that my replacement won't have this issue. :good:
So I returned the 64GB XL that I originally ordered due to me not adding the preferred care and seeing all the quality control and screen issues. I reordered a 128 GB device with preferred care and cancelled. All the bad press, all the threads and posts about quality control issues, this being a "travesty" and other comments. I cancelled and reordered 5 times and I finally followed through with the purchase. But only on one condition. I wasn't going to look at articles, forums, videos or any sort of press regarding the device at all for a week. I had read about all the issues and was still weary about it when I received the device on the 26th. I set it up and the first thing I did was look for this blue tint. I have a VERY slight tint at extreme angles that I do not view of device from but it did not bother me a bit and did not interfere with my experience. So what did I do next? I used my phone as my daily driver and in the same manner that I did my $8+. Since the 26th, I have had no issues, and I can honestly say that I could not be more thrilled with this device. It is exactly what I was looking for. My first vanilla Android experience and it is amazing. So with that being said, let's get to the question. Has anyone else avoided the negative press and forums to get their own experience? Has anyone else come to the and conclusion that I have? I can't say that the phone is perfect. I can't say that every device is made equal. But I can say that if you are on the fence with your purchase, just buy it. Experience the device for yourself, form your own opinion. Keep in mind what you have learned from other's experiences, but really form your own opinion with your own experience and come share with us. If you don't like it, just return it. Thanks for the read everyone! If you like your device great! If it wasn't for you, I hope you find the device you're looking for. Have a great one everybody!
I ordered on day one and my phone was very blue at even a slight angle. I returned it and ordered another and I am very happy with it. the processor is a beast. battery and camera are the best there is. Software and features are way ahead of others and will stay there. You need to try it. Don't read or buy into the negative hype. Try it. If you don't like it returning the device is easy and costs nothing.
@MacTheRipperr
I didn't let it get me down. I pre-ordered on the 6th, got it the 28th, never returned it, and never cared about the press.
I don't care about random people's opinions, and I have no idea why everyone does. I figured once I got it, i would see if I like it, if not, I would return it and move on.
The media is and always will be full of ****, the same with the vast majority of people sadly. I still hear people run in their mouth about this device in telegram chats and online that never have nor will hold an xl2, at that rate, why would anyone take anything they say at face value? It's sad that people fall to peer pressure, and can't be big enough to make a decision for themselves, they have to follow the norm.
Anyways, my device like most others shifts colors at an angle, and it doesn't bother me. I always have and will use black themes while I'm on an oled device. You can't get this rich of black color which makes everything else pop on lcd.
Coming from a 6p, this phone is light years faster than it was, and the battery life I've had on stock with the stock kernel, has put all other devices I've had to shame. I couldn't be happier with the xl2
This phone ticked all the boxes I want/need and after the trade in plus the rebate from T-mobile I'd be stupid not to jump on it. While waiting all the complaints about the screen came in so I was curious to see what it would look like when I got it. Opened the box and turned the screen on, tilted it and said...."that's it???". I've been loving it since day one. Best phone I've ever had.
If anything the negative press had lowered my expectations some, so when I finally got my phone I was absolutely blown away by how great it is. I couldn't say if I had not read anything bad about the phone, whether or not my response would have been the same, but all I can say is that this is the best phone I have ever used (going from Nexus 5, to 6, to 6P, to 2XL)
I find it humorous that in advance of the iPhone X, Apple puts out a paper saying that burn-in and blue tint upon tilting device are normal for oled screens, and not a defect. I wonder if all the media sources that blasted the Pixel 2 XL for being a "mediocre" device because of those screen issues will be as hard on Apple as they were on Google?
I've read the articles and kept up with stuff, but I really just don't give a sh__, to be frank. Is there a blue tint at angle? Yup. Does it bother me? Nope. Is there screen burn in/retention? Don't know. (I have not seen anything and don't care about trying it out to see.) This phone is so freaking phenomenal, I can't believe that people steer clear over some bad press given by a bunch of YouTube reviewers that nit-pick everything with every phone ever made.
To prove my point on how little the everyday user cares, I showed 2 buddies of mine my 2 XL the other night. They both just recently got the iPhone 8+ and they've had Apple devices going back to the iPhone 6. Both of them played with my 2 XL for at least 15 minutes. Neither of them mentioned anything about the screen other than they said they loved the lack of huge bezels. Both commented on how blazingly fast it performed. They also loved how it listened for music and displayed what was playing automatically.
I'm happy with my 2 XL. If by some chance Google does some sort of recall, etc. I may go ahead and do that, but as of yet, I see no reason to RMA my phone.
Dang, OP. Nailed my experience, but in a different manner: Ordered during the event and got mine on the 20th. Also came from an S8+.
Have since stopped reading comments on popular Android tech sites due to the sheer vileness of them. Maybe it was present before and I just never noticed, but the comments sections are a total sh_tshow. I am embarrassed to be a part of a community that can treat each other so poorly.
I imagine someone new to the community going on to these sites and just being absolutely stunned by how petty and rude we must seem.
It's not just Pixel articles either; Samsung, HTC, LG.... It's unavoidable.
I like my S8+ and my 2 XL. I liked my V20. My son loves his V30 (and before that, his HTC 10). Why can't we seem to accept that they're all great devices? Why do we have to be so vile to each other?
Sorry... That went longer than I had planned...
/rant end
It's hands-on for me! Media suxes!!
MacTheRipperr said:
So I returned the 64GB XL that I originally ordered due to me not adding the preferred care and seeing all the quality control and screen issues. I reordered a 128 GB device with preferred care and cancelled. All the bad press, all the threads and posts about quality control issues, this being a "travesty" and other comments. I cancelled and reordered 5 times and I finally followed through with the purchase. But only on one condition. I wasn't going to look at articles, forums, videos or any sort of press regarding the device at all for a week. I had read about all the issues and was still weary about it when I received the device on the 26th. I set it up and the first thing I did was look for this blue tint. I have a VERY slight tint at extreme angles that I do not view of device from but it did not bother me a bit and did not interfere with my experience. So what did I do next? I used my phone as my daily driver and in the same manner that I did my $8+. Since the 26th, I have had no issues, and I can honestly say that I could not be more thrilled with this device. It is exactly what I was looking for. My first vanilla Android experience and it is amazing. So with that being said, let's get to the question. Has anyone else avoided the negative press and forums to get their own experience? Has anyone else come to the and conclusion that I have? I can't say that the phone is perfect. I can't say that every device is made equal. But I can say that if you are on the fence with your purchase, just buy it. Experience the device for yourself, form your own opinion. Keep in mind what you have learned from other's experiences, but really form your own opinion with your own experience and come share with us. If you don't like it, just return it. Thanks for the read everyone! If you like your device great! If it wasn't for you, I hope you find the device you're looking for. Have a great one everybody!
Click to expand...
Click to collapse
I preordered it and kept it.
Ive had a Galaxy Nexus Nexus 5 Nexus 6p and now the Pixel XL 2 I can tell you... You will never get a "perfect" phone from Google you just wont. But you dont get this phone because its perfect. You get it because you dont have to wait for updates from the carrier that will never come. You dont have to worry about the bootloader being locked. And you can pretty much count on the most developer support.
Everyone of the phones listed above had an "issue" blown way out of proportion.
Galaxy Nexus was battery life even leading to Verizon offering a extended battery
Nexus 5 had a screen issue where anything after the 1st batch had a yellow tint to the display. (I was lucky to get one of the good ones but then 3 months later my phone decided to not DL or send MMS at all no matter what i did. I had to RMA it and got a yellow tint phone. Oh and battery life issues.
Nexus 6p had screen issues and battery issues where the phone would shut down once the battery reached anywhere from 15% to 50% Oh there was also a software bug on only this phone where the phone would refuse to switch to LTE and the only way to make it do this was to go into the secret *#*4636*#*# and toggle the LTE radio. This was not fixed for 2 security updates
See you will never get a "perfect phone" from Google. Just like a lot of their products start out pretty ****ty and get better through several updates.
Well, I most definitely want to thank you guys for your feedback and being honest without the hostility. It's good to see that I am not alone in my experience. Thanks for replying with tact. We can only lead our fellow enthusiast by example. Thanks again for your responses.
I've had a horrible experience through all of this, I'm also a new member here, although I've been a lurker for years. BUT I pre-ordered, kept the order and received a P2XL that is blue straight on and gets worse at any angle. I RMA'd my device, new one will be here this friday/saturday. Thing is after a week I really love this phone and willing to try at least one more as it seems there is or was a quality issue but most here that have RMA'd are reporting they've gotten a better device back. I agree what another member posted about the rhetoric and the way people are treating each other but that's the interwebs these days. Also seems a bunch of people here received great devices to begin with (ANOTHER REASON TO ORDER ONE AND TRY IT YOURSELF) but unfortunately some of them just assume everyone's device is the exact same as theirs and some of them even deny there could be an issue saying "we see these things differently" and we should "just shut up or get a refund". Don't listen to them, don't really take much weight in what anyone says (including me) about their personal experience until you've had the exact same experience with the same device to relate to their issues posted. We're here to share our experiences with these devices with each other but for every 1 P2XL user here there are probably at least 4 or 5 if not more that are ecstatic to own these phones from Google. Remember most people who have issues go onto forums and websites to see if others are experiencing the same issues. So it becomes a breeding ground for every issue ever found on "x" device within "x" days of being released. Like what's been said here before, it's not just here, all manufacturers have issues with their devices and for me IMO the P2XL is what I want/need in a phone. Hopefully you'll order one up and give it a shot, you're truly missing out on an amazing experience with an amazing device.
You know things are desperate when people have to make "feel good" threads.
As for the validity of media or what else has been said here, this entire thread is pure conjecture and speculation made against others who disagree.
Im also not sure who this is directed at. The people who dont like/want this phone wont be here.
Neither will the people who returned them.
As for the point of the thread.
If you buy a device that costs a grand, might aswell demand no ISSUES.
Neither apples pathetic response to possible issues with the screen nor Google's "we are looking into it" imply a whole lot respect for the consumer or confindence for their devices.
You can like your device, you can claim its perfect, beautiful, whatever. But for this price, nothing short of perfection(as much as it can be achieved) should be demanded.
If im paying a grand, i dont want to be bothered by RMAs or other BS.
If they have QC issues, they are free to perhaps ship some jobs back to Europe/America. Im sure they have enough money to pay decent wages for people to QC their devices or produce them here.
If not, they should not expect mercy from the consumer or press, and yes this includes apple too
What a pathetic age we live in.
shadowcore said:
.
If you buy a device that costs a grand, might aswell demand no ISSUES.
.
Click to expand...
Click to collapse
You do know you're paying for more than hardware right? You don't really think you're getting a minimum of 3 years OS updates, a minimum of 3 years of monthly security updates, support help right on the device, and all that unlimited storage for nothing do ya.
shadowcore said:
If you buy a device that costs a grand, might aswell demand no ISSUES.
Click to expand...
Click to collapse
Why not demand pink unicorns as well, since we're apparently asking for the impossible?
No device is without "issues". Not a one.
If you won't pay a grand for any non-perfect device, and no such device exists, you are basically claiming no device is worth a grand.
Welp...okay. it's a perfectly valid opinion. Thanks for sharing.
PhoenixPath said:
Why not demand pink unicorns as well, since we're apparently asking for the impossible?
No device is without "issues". Not a one.
If you won't pay a grand for any non-perfect device, and no such device exists, you are basically claiming no device is worth a grand.
Welp...okay. it's a perfectly valid opinion. Thanks for sharing.
Click to expand...
Click to collapse
Do you believe any of the current issues would be present, if they had QC that actually was managed properly?
It cant be because of technology that the device costs this much, about a grand, in 2017.
Surely they can afford proper QC at an asking price of 1 grand.
Im not sure proper QC is like pink unicorns, but i guess people should just shut up.
A proper premium tier QC is pink unicorns. Im having the timw of my life now.
---------- Post added at 05:34 PM ---------- Previous post was at 05:28 PM ----------
AndrasLOHF said:
You do know you're paying for more than hardware right? You don't really think you're getting a minimum of 3 years OS updates, a minimum of 3 years of monthly security updates, support help right on the device, and all that unlimited storage for nothing do ya.
Click to expand...
Click to collapse
Thats true, i wish only they provided a black skin/overlay for android.
Its 2017 and only custom roms offer amoled friendly UI.
Im not sureni value android updates when they offer no enhancements i need.
shadowcore said:
Do you believe any of the current issues would be present, if they had QC that actually was managed properly?
Click to expand...
Click to collapse
QC doesn't stop issues from reaching the public. It limits them.
A certain number of bad devices will invariably get out in the market. This is unavoidable.
If you are trying to claim that it is avoidable, that any company could release a device and the public would not see a single failure, please - do tell; what fantastical device is it?
If you are trying to claim that *all* Pixel 2 XL devices are bad, well, you're entitled to your opinion, but if that is indeed the case, your opinion is not at all relevant to us.
PhoenixPath said:
QC doesn't stop issues from reaching the public. It limits them.
A certain number of bad devices will invariably get out in the market. This is unavoidable.
If you are trying to claim that it is avoidable, that any company could release a device and the public would not see a single failure, please - do tell; what fantastical device is it?
If you are trying to claim that *all* Pixel 2 XL devices are bad, well, you're entitled to your opinion, but if that is indeed the case, your opinion is not at all relevant to us.
Click to expand...
Click to collapse
Pray tell, do you really believe issues such as blue tint or burn in wouldnt be caught by proper QC?
These issues are so obvious, even non-tech savy people can notice them.
And no, i didnt claim qc prevents all bad apples, but thw moat obvious ones. Way to strawman my point there.
All google needed to do, when noticing issues in QC , is hold off on the release date.
You can probably imagine how much i enjoyed last years fiasco with exploding batteries with samsung.
If anything, that was the epitome and parody of the flagship smartphone industry.
Imagine buying a porsche and getting one that had paint issues or an expensive mercedes with discolored glass.
If i wanted to gamble and try my luck, i would get an Oppo, not a pixel or samsung.
I agree with both you guys lol. IMO the issue is when testing Google from day 1 just looked past the blue tint and other issues thinking "This is the way it has to be" "it's a trade off" and software updates will fix it or it's just supposed to be like that. Hence the quality issues, if you tell your QC dept that it's supposed to look like that then they'll unfortunately let them all leave the factory like that. Probably why there's 50 shades of blue and no direct reasoning or answer from anyone as to why there's such a variance between the exact same devices produced on the same date even. BTW shadowcore is onto something I've been previously saying, yea there's shortcomings with any new device but it shouldn't be this bad all over the map with these things for the price they charge. And then attempted sweeping under the rug of it all, "working as intended" just to rub ya the wrong way after all that money spent whether you got 5 discounts or paid full retail. PRINCIPLE. This is top tier device I know it's been done before here but would you buy a brand new BMW/AUDI/LEXUS/MERCEDES and be just fine with creaking plastic crappy interior you sit in every time you drive? We need to interact with this screen every day all day for some people.
shadowcore said:
....
Click to expand...
Click to collapse
Is their QC sub-par? Do they actually have more defective units than other vendors?
Is there anything other than the initial media coverage, now little more than background noise, that implies Google's devices see more defects in the market than others?
Or, as you just admitted in the last post, are you just super happy about any and all failures and maybe that is what is driving your fervor?
I mean, even if that's what it is, I get it. These companies make billions - watching them trip and fall, even if it's only in our perception, can be somewhat cathartic - is it really any more than that, though?