Let me start by saying that I think the Note 5 is the best device you can possibly buy to date. That's including all of the different mobile OS's that are out there. Beautiful quality hardware and software that works very well (utilizing the wacom digitizer and multi window features).
Now this post is just a warning to all of you who are considering the Note 5. You should take what I am about to say into consideration before you make a purchase. Me and a close friend both purchased Note 5's around the same time. He doesn't know much about phones, but I am constantly tweaking mine. I pretty quickly installed a custom rom and kernel to see if it truly made a difference in performance, subsequently throwing away my warranty forever. I showed my friend the HUGE difference between my phone and his and he agreed that he needed a custom rom and software as well.
For whatever reason these phones are turds out of the box. You wouldn't notice it most likely unless you had something to compare it to, but it's bad. You have all the horsepower in the world in that phone and they can't even get it to function fluidly and keep apps stored in ram for any length of time. Custom everything fixes all of this.
Now to the annoying part. My friend suddenly started having a problem with his volume down button. I, knowing that the warranties were gone, still reached out to Samsung. I hoped that explaining that rooting the phone couldn't possibly have anything to do with the volume button malfunctioning, would get through to them. Instead I was met with a low IQ human being that just kept repeating themselves over and over. I got to a supervisor and they simply read the rules from some handbook to me six thousand times until I couldn't bare it any longer. Not surprising it was a dead end.
So I had to consider other options. I thought about sending the phone to a repair center and just paying to have it fixed. I then remembered the one time I sent out an HTC One X for repair (new screen) and 2 months later the edge of the glass started to come up and they would do nothing to help me. Also in order to repair anything on the Note 5 you have to unseat the insane factory glue just to get into the phone. I'm not sure that the phone would be as sturdy by heating the glue to separate the phone to fix it. Didn't sound like a great option, but at least it was an option.
I then considered Samsung Protection plus. This would allow him to file a claim and get the phone repaired, albeit with an $80 deductible. Also the plan costs $120 just to get started. So that's 200 more dollars on top of a $750 phone. $900 bucks. However it was an option. But what if he had another small issue? Another 80. And again, another 80. It was all just overwhelming and he decided to move on and get another phone. I am following him as well because I'm afraid of this happening to me. I have a T-Mobile Note 5 which I went through ABSOLUTE HELL getting unlocked for AT&T and didn't want to go through that again if I ever needed a replacement.
None of this may ever happen to any of you. You all may go on without ever having a defect of any sort (or never root your phone to begin with) and never even need your warranty. I just wanted to show that this scenario exists and you should take it into consideration when choosing the phone that's best for you.
Thanks for reading.
Ugly!! Note 5 is my first ever Samsung phone. Probably the last too. Gonna stick with Nexus or OnePlus line on a long run like my previous devices.
Sent from my SM-N9208 using Tapatalk
suvomania said:
Ugly!! Note 5 is my first ever Samsung phone. Probably the last too. Gonna stick with Nexus or OnePlus line on a long run like my previous devices.
Sent from my SM-N9208 using Tapatalk
Click to expand...
Click to collapse
6p with Nexus protect seems like the best package you can get at the moment.
Hey
So heres a solution to save the phone.
Actually 2
ITs stupid but it works.
Get rubbing alcohol on a ear bud and just work it in the volume button.
Let it dry and try the button.
Its gonna work fine for 2 to 3 days then its back to the same.
The permanent solution is harder to come by.
You need extra thin clock oil . It special kind of oil that semi evaporates but fixes this issue.
I can try find whats left of mine and maybe send you a pic or something if the alcohol works for you too.
keep me posted.
siriom said:
Hey
So heres a solution to save the phone.
Actually 2
ITs stupid but it works.
Get rubbing alcohol on a ear bud and just work it in the volume button.
Let it dry and try the button.
Its gonna work fine for 2 to 3 days then its back to the same.
The permanent solution is harder to come by.
You need extra thin clock oil . It special kind of oil that semi evaporates but fixes this issue.
I can try find whats left of mine and maybe send you a pic or something if the alcohol works for you too.
keep me posted.
Click to expand...
Click to collapse
Okay thank you for the suggestion. What do you mean by ear bud though?
seh6183 said:
Okay thank you for the suggestion. What do you mean by ear bud though?
Click to expand...
Click to collapse
He meant the qtips, I remember my note 4 had the same issue in home button, an alcohol swab fixed it
That sucks. I've had a couple of rooted phones that Samsung replaced for hardware issues without a problem. I had a couple reps say that it's a voided warranty but I told them they have to prove that my mechanical hardware issue was software related.
I wouldn't go as far as calling it a turn right out of the box. For the vast majority of people, it does and performs just fine. Then you have a small percent of the users who do route and tweak their devices because we want more out of it.
What are you going to compare it to,?
Sent from my SM-N920T using Tapatalk
Ather said:
He meant the qtips, I remember my note 4 had the same issue in home button, an alcohol swab fixed it
Click to expand...
Click to collapse
Ah okay thank you very much. Let me try it on his phone and report back!
blackhemi4x4 said:
That sucks. I've had a couple of rooted phones that Samsung replaced for hardware issues without a problem. I had a couple reps say that it's a voided warranty but I told them they have to prove that my mechanical hardware issue was software related.
I wouldn't go as far as calling it a turn right out of the box. For the vast majority of people, it does and performs just fine. Then you have a small percent of the users who do route and tweak their devices because we want more out of it.
What are you going to compare it to,?
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
I just saw this post. So can you please tell me the story about how you got them to honor warranty claims while rooted? Maybe if I had called back a few times I could have got it done. I've honestly never had to even use a warranty on a phone in the past, they have all been really great.
so let me understand, u rooted knowing it will void your warranty, then u get pissed that they wont fix it free of charge because the warranty is voided? lol thats kinda funny. don't get me wrong i would try and get it fixed through warranty myself even after i rooted but u can't be pissed about them not fixing it if u knowingly voided it. with that out of my system,
who does your friend use? is it tmobile as well? if it is sprint its an easy fix. if not have u looked into other 3rd party coverage?
sand1303 said:
so let me understand, u rooted knowing it will void your warranty, then u get pissed that they wont fix it free of charge because the warranty is voided? lol thats kinda funny. don't get me wrong i would try and get it fixed through warranty myself even after i rooted but u can't be pissed about them not fixing it if u knowingly voided it. with that out of my system,
who does your friend use? is it tmobile as well? if it is sprint its an easy fix. if not have u looked into other 3rd party coverage?
Click to expand...
Click to collapse
I'm not answering any of your questions until you re-read what I wrote and actually comprehend what I said because it appears that you didn't understand a word of it.
seh6183 said:
Let me start by saying that I think the Note 5 is the best device you can possibly buy to date. That's including all of the different mobile OS's that are out there. Beautiful quality hardware and software that works very well (utilizing the wacom digitizer and multi window features).
Now this post is just a warning to all of you who are considering the Note 5. You should take what I am about to say into consideration before you make a purchase. Me and a close friend both purchased Note 5's around the same time. He doesn't know much about phones, but I am constantly tweaking mine. I pretty quickly installed a custom rom and kernel to see if it truly made a difference in performance, subsequently throwing away my warranty forever. I showed my friend the HUGE difference between my phone and his and he agreed that he needed a custom rom and software as well.
For whatever reason these phones are turds out of the box. You wouldn't notice it most likely unless you had something to compare it to, but it's bad. You have all the horsepower in the world in that phone and they can't even get it to function fluidly and keep apps stored in ram for any length of time. Custom everything fixes all of this.
Now to the annoying part. My friend suddenly started having a problem with his volume down button. I, knowing that the warranties were gone, still reached out to Samsung. I hoped that explaining that rooting the phone couldn't possibly have anything to do with the volume button malfunctioning, would get through to them. Instead I was met with a low IQ human being that just kept repeating themselves over and over. I got to a supervisor and they simply read the rules from some handbook to me six thousand times until I couldn't bare it any longer. Not surprising it was a dead end.
So I had to consider other options. I thought about sending the phone to a repair center and just paying to have it fixed. I then remembered the one time I sent out an HTC One X for repair (new screen) and 2 months later the edge of the glass started to come up and they would do nothing to help me. Also in order to repair anything on the Note 5 you have to unseat the insane factory glue just to get into the phone. I'm not sure that the phone would be as sturdy by heating the glue to separate the phone to fix it. Didn't sound like a great option, but at least it was an option.
I then considered Samsung Protection plus. This would allow him to file a claim and get the phone repaired, albeit with an $80 deductible. Also the plan costs $120 just to get started. So that's 200 more dollars on top of a $750 phone. $900 bucks. However it was an option. But what if he had another small issue? Another 80. And again, another 80. It was all just overwhelming and he decided to move on and get another phone. I am following him as well because I'm afraid of this happening to me. I have a T-Mobile Note 5 which I went through ABSOLUTE HELL getting unlocked for AT&T and didn't want to go through that again if I ever needed a replacement.
None of this may ever happen to any of you. You all may go on without ever having a defect of any sort (or never root your phone to begin with) and never even need your warranty. I just wanted to show that this scenario exists and you should take it into consideration when choosing the phone that's best for you.
Thanks for reading.
Click to expand...
Click to collapse
i think i got your point the first time lol. i have rooted many phones and voided many warranties but you whole point was you are considering leaving samsung because they won't warranty a phone u knowingly broke the warranty for. is that not your point?
sand1303 said:
i think i got your point the first time lol. i have rooted many phones and voided many warranties but you whole point was you are considering leaving samsung because they won't warranty a phone u knowingly broke the warranty for. is that not your point?
Click to expand...
Click to collapse
We're you the person I spoke with when I called Samsung? It sure seems like it.
My point was. The volume button has nothing to do with me rooting the phone. Get it?
i am fully aware of the volume button having nothing to do with software on your phone. i do not disagree with that one bit. i totally agree one has nothing to do with the other. i was merely pointing out that u knowingly voided the warranty and am now mad u can't use the warranty. i don't think rooting should void any kind of hardware warranty whatsoever but simple fact is it does. sometimes we can get around it sometimes we can't. i don't blame u for trying i would have done the same. i think you maybe should change the title to something like
~damn it was worth a shot
~i am pissed at samsung but more pissed at myself
~i couldn't get over on samsung this time
~i broke the rules........and the rules won
so does he use t mobile as well? did yall look into something like square trade? a third party warranty
i use sprint and have gotten many replacements after rooting. in fact my note 5 is probably the first phone i actually have not ever rooted in years
---------- Post added at 03:05 AM ---------- Previous post was at 02:52 AM ----------
im just busting balls man don't get mad. i didn't notice you had been around here so long till i took a look at your post count lol.
What a silly post. I have had 8 different Sammy devices without issues and when I did, I got the repaired rooted without issues here in Canada. I've rooted every device and enjoyed all Samsung has had to offer especially when I break my screens and they fixed for free, rooted.
Sent from my Blackberry Torch
seh6183 said:
Let me start by saying that I think the Note 5 is the best device you can possibly buy to date. That's including all of the different mobile OS's that are out there. Beautiful quality hardware and software that works very well (utilizing the wacom digitizer and multi window features).
Now this post is just a warning to all of you who are considering the Note 5. You should take what I am about to say into consideration before you make a purchase. Me and a close friend both purchased Note 5's around the same time. He doesn't know much about phones, but I am constantly tweaking mine. I pretty quickly installed a custom rom and kernel to see if it truly made a difference in performance, subsequently throwing away my warranty forever. I showed my friend the HUGE difference between my phone and his and he agreed that he needed a custom rom and software as well.
For whatever reason these phones are turds out of the box. You wouldn't notice it most likely unless you had something to compare it to, but it's bad. You have all the horsepower in the world in that phone and they can't even get it to function fluidly and keep apps stored in ram for any length of time. Custom everything fixes all of this.
Now to the annoying part. My friend suddenly started having a problem with his volume down button. I, knowing that the warranties were gone, still reached out to Samsung. I hoped that explaining that rooting the phone couldn't possibly have anything to do with the volume button malfunctioning, would get through to them. Instead I was met with a low IQ human being that just kept repeating themselves over and over. I got to a supervisor and they simply read the rules from some handbook to me six thousand times until I couldn't bare it any longer. Not surprising it was a dead end.
So I had to consider other options. I thought about sending the phone to a repair center and just paying to have it fixed. I then remembered the one time I sent out an HTC One X for repair (new screen) and 2 months later the edge of the glass started to come up and they would do nothing to help me. Also in order to repair anything on the Note 5 you have to unseat the insane factory glue just to get into the phone. I'm not sure that the phone would be as sturdy by heating the glue to separate the phone to fix it. Didn't sound like a great option, but at least it was an option.
I then considered Samsung Protection plus. This would allow him to file a claim and get the phone repaired, albeit with an $80 deductible. Also the plan costs $120 just to get started. So that's 200 more dollars on top of a $750 phone. $900 bucks. However it was an option. But what if he had another small issue? Another 80. And again, another 80. It was all just overwhelming and he decided to move on and get another phone. I am following him as well because I'm afraid of this happening to me. I have a T-Mobile Note 5 which I went through ABSOLUTE HELL getting unlocked for AT&T and didn't want to go through that again if I ever needed a replacement.
None of this may ever happen to any of you. You all may go on without ever having a defect of any sort (or never root your phone to begin with) and never even need your warranty. I just wanted to show that this scenario exists and you should take it into consideration when choosing the phone that's best for you.
Thanks for reading.
Click to expand...
Click to collapse
I really understand your frustation BUT: why it is samsung's fault for violating guaranty terms? Two years ago everybody was complaining about PLASTIC. As a end user you could replace almost everything on your phone. Removable battery for long term usage, camera module, mainboard, sim tray, everything. No, WE all asked for metal and glass. Now we have metal and glass and fixed battery and almost impossible repairs. But our phones look nice.
BTW: Sony - locked bootloader, no root. No custom rom without unlocking bootloader officialy trough Sony servers. So zero guaranty
HTC, LG - the same. Try to find software for your region.
There is no ideal device to play with custom roms and not void your warranty!
BTW. 1. You should try to install official rom including bootloader etc and try again at Samsung.
2. You could buy a dummy note 5 -the presentation model and go to a repair shop to excenge your volume rocker. Except for mainboard, everything inside is the same as full functional note. You could sell some parts like camera module, case with full display, S- Pen etc and get your money back, even more.
I'm not going to sit here and argue with you people about the purpose of my post. If you don't get it im sorry. I'm moving on now. Thanks for those that were helpful. Good luck to those that are clearly lacking reading comprehension lol
seh6183 said:
Let me start by saying that I think the Note 5 is the best device you can possibly buy to date. That's including all of the different mobile OS's that are out there. Beautiful quality hardware and software that works very well (utilizing the wacom digitizer and multi window features).
Now this post is just a warning to all of you who are considering the Note 5. You should take what I am about to say into consideration before you make a purchase. Me and a close friend both purchased Note 5's around the same time. He doesn't know much about phones, but I am constantly tweaking mine. I pretty quickly installed a custom rom and kernel to see if it truly made a difference in performance, subsequently throwing away my warranty forever. I showed my friend the HUGE difference between my phone and his and he agreed that he needed a custom rom and software as well.
For whatever reason these phones are turds out of the box. You wouldn't notice it most likely unless you had something to compare it to, but it's bad. You have all the horsepower in the world in that phone and they can't even get it to function fluidly and keep apps stored in ram for any length of time. Custom everything fixes all of this.
Now to the annoying part. My friend suddenly started having a problem with his volume down button. I, knowing that the warranties were gone, still reached out to Samsung. I hoped that explaining that rooting the phone couldn't possibly have anything to do with the volume button malfunctioning, would get through to them. Instead I was met with a low IQ human being that just kept repeating themselves over and over. I got to a supervisor and they simply read the rules from some handbook to me six thousand times until I couldn't bare it any longer. Not surprising it was a dead end.
So I had to consider other options. I thought about sending the phone to a repair center and just paying to have it fixed. I then remembered the one time I sent out an HTC One X for repair (new screen) and 2 months later the edge of the glass started to come up and they would do nothing to help me. Also in order to repair anything on the Note 5 you have to unseat the insane factory glue just to get into the phone. I'm not sure that the phone would be as sturdy by heating the glue to separate the phone to fix it. Didn't sound like a great option, but at least it was an option.
I then considered Samsung Protection plus. This would allow him to file a claim and get the phone repaired, albeit with an $80 deductible. Also the plan costs $120 just to get started. So that's 200 more dollars on top of a $750 phone. $900 bucks. However it was an option. But what if he had another small issue? Another 80. And again, another 80. It was all just overwhelming and he decided to move on and get another phone. I am following him as well because I'm afraid of this happening to me. I have a T-Mobile Note 5 which I went through ABSOLUTE HELL getting unlocked for AT&T and didn't want to go through that again if I ever needed a replacement.
None of this may ever happen to any of you. You all may go on without ever having a defect of any sort (or never root your phone to begin with) and never even need your warranty. I just wanted to show that this scenario exists and you should take it into consideration when choosing the phone that's best for you.
Thanks for reading.
Click to expand...
Click to collapse
I feel for you. Though I haven't had any broken phones I rooted from the past, I also think that "obvious" hardware issues should be exempted from voiding the warranty after rooting. But manufacturers don't want us rooting our phones so we can use their own software that they built for us which took them years to develop (although we all know that pure android really performs way better), and also for us to use the bloatware they include (which probably paid Samsung big money to have their software pre-installed in Samsung phones).
So completely voiding the phone's warranty upon root is their way to combat all those, even if Samsung is completely aware that "most" hardware issues are unrelated to rooting (although rooting can also damage hardware components like burning a circuit if the custom software is programmed to run the cpu at high clock, etc). So there's still a small chance, very unlikely, but small chance that a custom ROM can also damage a volume control, circuit-wise, or maybe the custom rom's programming might have a bug on the volume control (again very unlikely, but still a possibility). Unless if the cause of the volume problem is something obvious like the button itself is loose or falling off.
My suggestion is, if you have a nandroid backup of the original ROM before you installed the custom one, you can put it back first (the phone will still be rooted) then visit another Samsung store and just focus on telling the staff about the volume button. If in case they do a test on the volume, at least they would see a factory installed rom running. Just cross your fingers that they wont further check if it's rooted under the hood.
seh6183 said:
I just saw this post. So can you please tell me the story about how you got them to honor warranty claims while rooted? Maybe if I had called back a few times I could have got it done. I've honestly never had to even use a warranty on a phone in the past, they have all been really great.
Click to expand...
Click to collapse
Nothing special. Once was a usb port issue. They asked of it was rooted and I simply said it doesn't matter, it was a hardware issue. I had to escalate and told them the same thing. I said I'm happy to pay if they can prove that a rooted device caused the malfunction. They keep to the script for the most part but I got my phone back, repaired, and no charge.
I threw in a few legal references to automotive warranties and modding and would hate to drag them down that road.
Sent from my SM-N920T using Tapatalk
This is an old post but I'm going to put my two cents in and I know in going to get flamed, which is amusing to say. But it's clear. By every phone manufacture, you root the phone. You take the phone as is. It's lost the warranty. Now that if you find that something is wrong with the device hardware wise. You Made the choice to void it when you did the rooting process. The moment Knox became 0x1, yes it's hardware based. But that's besides the point. They tell you over and over again that doing so it voids your warranty and you do it anyway, you made the phone completely yours. And now it's yours 100%. I agree with Samsung on this.
Related
Well my phone is completly white screened. I took it apart and messed around in there but I couldn't get anything going on. even with it apart i really couldnt get it to stay solid for more than 15 seconds. Either something else it wrong, or I just don't have the technical ability to fix this.
Not sure..what I am sure of is that I really don't feel like after spending 300 bucks on a phone I should have to be messing around with something like this after 6 months. So on that note I think I am going to be saying goodbye to HTC or at least this model. Does anyone have any suggestions on some other solid phones that have some of the same functionality as the hermes but are a bit more reliable, especially for the money spent.
Thanks for any advice.
a bad experience is not enough to categorize this...
I'm having a really bad experience with my HTC Universal, and still I giving it a go. But I won't recommend you more any HTC If you don't really like going into new roms every while... I think this is the "nice" experience of having one of this
I like playing around with the various ROMS...I don't like having to take the entire phone apart because of what is quite clearly a design flaw. I was just hoping someone could point me to a similar phone that was a bit sturdier and didnt have this massive design flaw.
Quick Bump...anyone have any suggestions? I need to get this replaced...I feel funny without my phone.
Sorry, this isn't a phone recommendation, but if you feel that you have invested quite a bit of money in something that may get lost, stolen, or break, you might want to consider getting your next phone insured.
I have received replacement handsets under insurance for both Nokia and HTC without quibbles.
Yes good Idea. Unfortunatly AT&T does not insure this particular phone (or at least didnt when i bought it). Probably because it breaks a lot.
im pretty sure this is your first htc phone. Im pretty sure its even your first windows mobile phone, and that you did not buy it new.
If you had other htc phones, you would know that this hardware is High Tech (htc = high tech corp), and pretty much the most advanced stuff you can get these days. Things can and do go wrong, its true about anything thats complicated.
If you had other windows mobile phones, you would nkow that they are very stable with their core programming. BUT, for speed, customizations, cool toys, etc .. one had to spend time pasting together the components and making it work.
Finally, if you had bought this phone new, your problems would have been covered under warranty. If your not the type to fix things yourself, get it new, dont take it apart, and demand you get what you paid for. Also, just because a few apples have gone bad, does not make the entire harvest bad! My 8525 has experienced mroe parking lot drops than I care to admit, and she is still treating me very well!
Good luck with your new phone. Weigh the pro's and con's a little mroe carefully next time!
p.s. at&t nor cingular will insure pdas anymore, because of their high replacement and repair costs, not their failure rates! Plus customers can simply "think" something is wrong, and insist on a brand new replacement under insurance. That gets very costly! I used to work at an at&t authorized dealer a few years ago and these were the reasons I received from North-east regional sales mangers. If you want to protect your investment, there are plenty of third-party insurance agents you can go to privately
I can't believe you spent all that time with that message and managed to completly miss my entire point. I don't care what anyone says, this is a design flaw plain and simple. It has nothing to do with the fact that this phone is the "pinnacle of technology" or whatever. It's just an internal design flaw. It has nothing to do with me tinkering around with it, it has everything to do with poor design.
Maybe I wasn't clear enough on this point...I like everything about this phone except for this massive design flaw that makes the phone useless. I was asking for people to give me opinions on a similar phone that was designed a bit better.
Thank for for spending 10 miutes of your life telling me about technology, insurance issues, and how to choose the right phone for my technological abilities. Unfortunatly I didn't ask for any of that information.
not to worry sir, im a very fast typist. Took 4 minutes at the most.
The point is, any phone you get, even non-wm, do have the potential to have a problem. Either you avoid it completely by buying a different phone (impossible), protect yourself against it, or expect it something to happen and have a plan in place (insurance). Doesnt matter what new OS you move to, you WILL have problems if it is 50% as customizable as Windows Mobile/HTC is.
I was happy to spend another 2 minutes with this post, so no sympathies are required this time around . Good luck to you
p.s. to answer your original question .. a phone you will not likely have a problem wit his a Pink Motorola Razor. Given you can't do 10% what you can with any HTC phone .. but much less agrivation for you (that is what your looking for, isnt it?). If it ever develops a white screen, have the manufacture replace it. Thats the beauty of a warranty (and is "Getting what you paid for" (thats what your looking for, isnt it?))
for it's price a razr v3i is worth to buy now...still can play MP3 and have a memory expansion slot...not too bad for a cheap phone rite?and yes, you dont have to flash your phone every once in awhile...hehe..
ps. i'm a happy hermes100 official rom user...with a signal issue coz sometimes it just wont receive calls...OMG where's the stable radio???hehhehee
Jesus I feel like i'm talking to a brick wall. The problem is NOT the software of this phone..it is a physical design flaw. I don't have any problem with the ROM, with flashing the ROM, with WM6, WM5, WM20058349209, or whatever. My problem is that the ribbons and the way they connect in this phone are flawed, and I was hoping someone knew of a similar phone that did NOT have this DESIGN FLAW. The white screen issues is NOT a software issues from what I can tell, it is a design flaw. I don't know how else I can say that to make you understand what I'm trying to get across here.
Design flaw? No white screen of death here mate. Perhaps it is just a design flaw in your particular batch of phone, no? As for recommendations, you could always get a Sony!
branden7 said:
Jesus I feel like i'm talking to a brick wall. The problem is NOT the software of this phone..it is a physical design flaw. I don't have any problem with the ROM, with flashing the ROM, with WM6, WM5, WM20058349209, or whatever. My problem is that the ribbons and the way they connect in this phone are flawed, and I was hoping someone knew of a similar phone that did NOT have this DESIGN FLAW. The white screen issues is NOT a software issues from what I can tell, it is a design flaw. I don't know how else I can say that to make you understand what I'm trying to get across here.
Click to expand...
Click to collapse
I've read this thread and I have owned and used (and, yes, burned lots of ROMs) my Cingular 8525 for about a year. You keep saying "design flaw" over and over without explaining the problem. Something about a "white screen" comes through, but you are not making your case. Exactly what failure are you experiencing and why do you think anyone else is having the same problem? I have had half a dozen cell phones and this is my second smart phone (first was a Treo 650). I've also had myriad other Palms and Psions. All have been amazing for their time. None has failed me, including the cingular 8525. Of course, I haven't taken it apart
A "design flaw" implies that many or most samples will have the same problem. Please try to convey what that problem is. I'm curious.
my thoughts exactly since there are at least a million hermes out there without design flaws...
Well consider yourselves lucky then.
http://forum.xda-developers.com/showthread.php?t=321163
Heres a few other people that have had the same problem, and a very good explanation of the problem and causes.
I guess maybe I'm just that 1 in 10,000 guy thats having this problem, but it seemed from this and others posts that it was pretty widespread.
HTC build quality does seem a bit suspect, IMHO...
The slide assembly on my Hermes gets really loose unless I take it apart every few months and tighten the screws up, plus, the whole thing is a bit creak and cheaply made to start with.
And I've just realised my last PPC to fail completely was also built by HTC, an iPaq H3870...
id wait for the ultimate 9502
Azurael said:
HTC build quality does seem a bit suspect, IMHO...
The slide assembly on my Hermes gets really loose unless I take it apart every few months and tighten the screws up, plus, the whole thing is a bit creak and cheaply made to start with.
And I've just realised my last PPC to fail completely was also built by HTC, an iPaq H3870...
Click to expand...
Click to collapse
are you serious? c'mon, how many phones have you evr owned? I have had the displeasure of owning MANY MANY phones, ALL of which broke, had sucky reception, screens cracked by themselves, and GOD FORBID you dropped it on concrete twice! the Hermes is the HANDS DOWN toughest phone i have ever ever seen. I have dropped in water, onto a deck from 16 feet, on concrete dozens of times, flashed ROMs, installed hundreds of 3rd party apps, ETC...... AND it still goes on strong after 2.5 years. The ONLY problem I have had is the USB gets loose, and needs to be treated carefully. But for the price, and the fact that i have not needed to replace it over and over again (like ALL my other phones) has made it the best phone HANDS DOWN I have ever used, PERIOD.
PS IPAQ is MFG by HP not HTC??? and you say every few MONTHS, this means if you did it twice , you already owned it longer than most phones last.......... go but a nokia and DONT FORGET THE INSURANCE, you'll need it.
branden7 said:
Well consider yourselves lucky then.
http://forum.xda-developers.com/showthread.php?t=321163
Heres a few other people that have had the same problem, and a very good explanation of the problem and causes.
I guess maybe I'm just that 1 in 10,000 guy thats having this problem, but it seemed from this and others posts that it was pretty widespread.
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Click to collapse
OH and you.... seems you found the solution just fine, NO? geesh stop flamming these nice people and go to the thread you posted , and fix your darn phone...
branden7 said:
Well my phone is completly white screened. I took it apart and messed around in there but I couldn't get anything going on. even with it apart i really couldnt get it to stay solid for more than 15 seconds. Either something else it wrong, or I just don't have the technical ability to fix this.
Not sure..what I am sure of is that I really don't feel like after spending 300 bucks on a phone I should have to be messing around with something like this after 6 months. So on that note I think I am going to be saying goodbye to HTC or at least this model. Does anyone have any suggestions on some other solid phones that have some of the same functionality as the hermes but are a bit more reliable, especially for the money spent.
Thanks for any advice.
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Click to collapse
my 8525 from o2 is stuck on windows mobile
I am seriously considering paying $700 (or more) to buy a N1 from a guy where I live in Canada, or maybe getting one from Ebay.
My questions are:
*Jailbreaking, or rooting as I understand it's known in the Android world, is a must. I did it many times with my iPhones & never had any problems - and with the N1 it looks like this goes to a whole new level. But what are the chances of bricking the phone? With the iPhone there was always the feeling that if anything went wrong one could always do a restore with iTunes, but it was a such a solid OS so it was unlikely that would happen anyway. Is that the same with the N1? Is it 'easier' to brick it? Or is it like the iPhone: if one is careful and takes their time it really isn't a big deal.
*There are a lot of horror stories on here; dust under screens, bricked phones etc, how common is this? And if I do have any problems, will I be able to get a replacement or service from HTC even though I'm in Canada & did not get the phone through Google? I remember I bricked a RAZR a long time ago doing mods, it was sent for repair and they replaced it at no charge because they didn't know what was wrong with it. How common is something like this with the N1?
I'm a fool to spend $700+ on a phone, but then if something goes wrong with it either because of rooting or by no fault of my own, just to be out $700!!
If you a careful and don't act stupid with your phone i.e. yanking the battery when flashing a radio or SPL or flashing a radio or SPL not meant for your phone, then there is zero chance to brick your phone.
The second question is more or less the luck of the draw, if you are really worried about it, then you should wait a few weeks before rooting your phone to see if it will have any of those defects. Supposedly HTC will replace devices that have obvious hardware defects (dust under screen, dead pixels) not related to any sort of software even with an unlocked bootloader.
ok thanks
so even though I'm in Canada & did not buy it from Google, HTC will probably help me out?
Bryce2010 said:
ok thanks
so even though I'm in Canada & did not buy it from Google, HTC will probably help me out?
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I'm not 100% sure, but I believe you would need the original purchaser to handle warranty issues with HTC.
Go for it. You sound like you know what you're doing anyway.
Good luck x
$700? I'd probably buy one for you and ship it for a $100 profit...
For every horror story U read, there are thousands of positive recognitions!
galaxys said:
For every horror story U read, there are thousands of positive recognitions!
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Yea the people with problems are few. My N1 works perfectly I've had no issues.
ok thanks well that's what I wanted to hear. I am going to ask the guy that I think can sell one to me tomorrow here about the warranty...
uansari1 I may take you up on that offer!
Hi Guys,
Just to say, I had my defective Galaxy S replaced recently (had only had it two weeks), however its becoming clear that the new one is much better in a few ways.
Although they look identical (are are setup exactly the same way), they behave differently in a few key ways.
First up, my battery life was pathetic on the first handset, I'd be lucky if it made it to the end of the day. With the new one, I can still have 65% to 70% left after the same useage and setup at the end of the day. Bad battery?
Second, I dont seem to get much lag now. Its still there under heavy use but nowhere near as bad as it was....maybe it was a bad install on the first one? Although I did factory reset it, and it was still the same.
Third, Kies now connects perfectly every time. This drove me nuts on the first handset, kies would sit at connecting while the MTP app rebooted itself over and over on the phone. I worked out through reading, and trial and error that it was the internal sd card that caused it. Or rather specific files on the sd card, format it and it would connect...install my apps and it wouldn't.
The new phone however doesn't care what apps are on it (installed everything that was on the first one), it just connects. I have checked the firmware rev and its the same as phone one. Wierd
Fourth, my recovery mode now works It would never work on the first phone. In the end this was the reason it got swapped.
The phone was acting a bit weird so I took it to a Samsung service point who said they would flatten it and flash new software, however when they tried the bootloader / recovery would not work. They then said that this was a fault and it would need to be sent back to Samsung to fix recovery mode, however the phone was still under DOA with the shop I brought it from so I took it there with a note from the service centre to back me up. Hence I now have a new phone, and recovery mode works.
So two phones owned with in two weeks, from the same shop....different beasts. Quality control anyone?
Just thought I'd share my experiences with you.
Pete.
Good to hear your up and running on a proper phone.
One thing people don't seem to get is that when it come to mass production/manufacturing, there are going to be units that get shipped that are defective.
Quality control cannot possibly check every unit 100%, most is done by the way of batch inspection ( a few units from each batch) to check for major/minor flaws.
This goes for all manufactured products. I bought a Sharp LCD TV a few years ago and when I got it home I noticed there were significant ghost images especially in dark scenes. I took it back and they told me that 1 in 5 of any TV is defective. I took home another one, same make and model, have had it for over two years and it is still crystal clear.
Once people realize this they will enjoy their products much more. Put them to the test, in store or at home and keep it if it's good, return it if it's not. If you are happy with a product other than a possible defect it makes no sense to exchange it for something else unless you go through a few and they all have defects then this indicates poor quality all together. If possible, go to a different location to make the exchange, it is possible for one store to get a whole bad batch.
This does not mean that there is no crap out there. No shortage of that for sure. That said, who can name ONE manufacturer, besides Ferrari, that puts out 100% non defective products. ;-)
Hey man, yeah I agree with most of what your saying. It just surprised me a little how the same product can differ, but I guess this goes some way to explaining the different opinions / problems people have on / with the same hardware.
I'm happy now because I think I've got a good one, but someone else may not be so lucky. The thing is I would never have known the difference, if I hadn't had it swapped out.
By the way, didn't Ferrari have to recall the 458 Italia recently for turning into a fireball?
hansonator said:
Good to hear your up and running on a proper phone.
One thing people don't seem to get is that when it come to mass production/manufacturing, there are going to be units that get shipped that are defective.
Quality control cannot possibly check every unit 100%, most is done by the way of batch inspection ( a few units from each batch) to check for major/minor flaws.
This goes for all manufactured products. I bought a Sharp LCD TV a few years ago and when I got it home I noticed there were significant ghost images especially in dark scenes. I took it back and they told me that 1 in 5 of any TV is defective. I took home another one, same make and model, have had it for over two years and it is still crystal clear.
Once people realize this they will enjoy their products much more. Put them to the test, in store or at home and keep it if it's good, return it if it's not. If you are happy with a product other than a possible defect it makes no sense to exchange it for something else unless you go through a few and they all have defects then this indicates poor quality all together. If possible, go to a different location to make the exchange, it is possible for one store to get a whole bad batch.
This does not mean that there is no crap out there. No shortage of that for sure. That said, who can name ONE manufacturer, besides Ferrari, that puts out 100% non defective products. ;-)
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Hate to say this but theres been a recall on a certain Ferrari (458 Italia) due to about 5 sudden engine fires , Seems they are infact too HOT to handle. Heaps of pics of them fire on google
So eh.. even Ferrari has problems
Also it seems that Samsung had enough of noobs flashing beta roms and bricking them so they disabled the recovery modes after the first batch of the device. I myself don't really care as they never advertisted the fact the device has a recovery mode but everyone else seem to think its their RIGHT to have that mode so I'm guessing theres heaps of demands for exchanges which is cloging up the repair centres/supply for legit problems.
Actually, bell Canada re-released the UGJH2 build for the i9000m with the spl fix which enables the the recovery/download mode.
madpete said:
So two phones owned with in two weeks, from the same shop....different beasts. Quality control anyone?
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Your previous phone might have had faulty hardware, but its more likely that it had a different (buggy) firmware.
LOL, did not hear about that. Well there you go. If a company that hand builds and rigorously tests every unit that it sells can put out duds then expect nothing from anybody.
hehe i know the feeling. my girlfriend and i both got a galaxy S in the same week from the same shop..
connecting to Kies was for her no probs at all..
for me: it was a total pain in the ass
androiderer said:
Actually, bell Canada re-released the UGJH2 build for the i9000m with the spl fix which enables the the recovery/download mode.
Click to expand...
Click to collapse
Could you clarify what you mean by this? I have a liberated (unlocked) i9000m that I'm using with Fido, is this an update I could install?
Thanks.
Sent from my GT-I9000M using XDA App
I've got 2 Galaxy S' here, one of them has a bluish tint, and the other one has a yellow tint. <_<
sturmeh said:
I've got 2 Galaxy S' here, one of them has a bluish tint, and the other one has a yellow tint. <_<
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I've had the exact same thing today. I saw the new Galaxy S from a friend, and it was way more bluish than my yellow display. Is this soft- or hardware related??
Any differences between the performance of these guys?
I'm very pleased with the 2nd handset I've got, curious now if its hardware or software....
I can appreciate now why some people have issues with what is a great phone.
I've just returned my Galaxy S due to a bad flash (caused by Kies crashing) and an inability to get into recovery mode. I've had a couple of Android phones and flashed software on them so I'm not a noob but nowhere near an expert. I took it to their approved repairer to be told that because they couldn't get recovery mode there was nothing they could do and I'd need to contact Samsung to arrange an exchange as the unit was obviously faulty.
I was annoyed with Samsung's response. First they said they'd organise an exchange (the phone's only 3 weeks old) and when no-one contacted me to organise I called them and they said they couldn't exchange and I'd need to take it to their approved repairers and get a job number. I explained their repairer wouldn't give me a job number as there was nothing they could do. Eventually I managed to speak to someone at Samsung who was organising a send-back bag to me so they could see for themselves there was a problem. Guess what, that was Wednesday and no bag arrived. I took the phone to the first approved repairer and asked them to send back to Samsung and deal with it.
I was told it would take about two weeks but that when it comes back not to expect the problem to be fixed as the work is normally subbed out to another company. The aftersales from Samsung is absolutely shocking to say the least and I've gone from recommending the phone to everyone I know to keeping my mouth shut or trying to push people in another direction.
Guess I was lucky I had a 28 day DOA then, that's not good. Sorry to hear that man, customer service is everything.
woutertichelaar said:
I've had the exact same thing today. I saw the new Galaxy S from a friend, and it was way more bluish than my yellow display. Is this soft- or hardware related??
Click to expand...
Click to collapse
It is normal that happens during the manufacturing of the display
boogie71071 said:
The aftersales from Samsung is absolutely shocking to say the least and I've gone from recommending the phone to everyone I know to keeping my mouth shut or trying to push people in another direction.
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What country are you in?
Catalyst2012 said:
What country are you in?
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I'm in the UK.
As an update, had a call from Samsung today saying they'd reviewed my complaint and felt the service I'd received was shoddy and they'd push my repair/replacement along as quick as they can once they get the handset back (fingers crossed but not expecting miracles)
My question is simple. If I unlock the bootloader, can I return the phone during the 14 day return period?
No you can't it voids the Waranty as soon as you root the phone even if you restore the phone the knot Waranty still shows void
Sent from my SM-N910F using XDA Free mobile app
giggsy74 said:
No you can't it voids the Waranty as soon as you root the phone even if you restore the phone the knot Waranty still shows void
Sent from my SM-N910F using XDA Free mobile app
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Click to collapse
Don't listen to this guy. I returned mine rooted and unlocked and they didn't even think twice about it. Mine was at bestbuy though. It has to do more with warranty than return. If you return it to manufacturer they can just relock it and return it to stock, I doubt they'd send it back...
Sent from my A0001 using XDA Free mobile app
giggsy74 said:
No you can't it voids the Waranty as soon as you root the phone even if you restore the phone the knot Waranty still shows void
Sent from my SM-N910F using XDA Free mobile app
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Click to collapse
To my knowledge the 14 day has nothing to do with the warranty. It is a return period mandated by law.
I did the same and was wondering this also. My guess is that they can't/won't refuse it even if the bootloader is unlocked. They're going to return it back to factory images/software/bootloader anyway. Don't think it will be a big issue.
Jay
Senior Moderator
jayharper08 said:
I did the same and was wondering this also. My guess is that they can't/won't refuse it even if the bootloader is unlocked. They're going to return it back to factory images/software/bootloader anyway. Don't think it will be a big issue.
Jay
Senior Moderator
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nikeman513 said:
Don't listen to this guy. I returned mine rooted and unlocked and they didn't even think twice about it. Mine was at bestbuy though. It has to do more with warranty than return. If you return it to manufacturer they can just relock it and return it to stock, I doubt they'd send it back...
Sent from my A0001 using XDA Free mobile app
Click to expand...
Click to collapse
Any reason why you guys returned yours? I'm returning mine this week because I guess I was a little underwhelmed.
The phones just plagued with issues and with no warranty to back it up, and not being a true pure (dev) phone, $450 was too big of a gamble... We are on here because we enjoy rooting and the signs are written on the wall. You will most likely have a warranty problem very soon that won't be covered unless you enjoy stock. Plus, what the guy at Best Buy told me when I returned mine saying that I was the fourth return that day, and the phone was "definitely defective" made me decide not to replace as well. Heat issues, battery problems, echo during speaker conversations, drop in signal, etc. Just weird things going on...
Sent from my Nexus 7 (2013) using XDA Free mobile app
Underwhelmed? How so?
Any seller return period would normally be "satisfaction guarantee" period, unrelated to warranty. Although if a product covered by a seller's satisfaction guarantee return policy failed within the return period, it could be returned to seller under that seller return policy. But check the return policy of the seller you bought from.
The Motorola website for the Moto X Pure says this: "Try it out, risk free. If you don’t completely love it, just return it in 14 days—free." That sounds like a typical satisfaction guaranteed type return policy, although I didn't dig into the fine print.
As for the complaints some have about the phone performance, heat, etc.: May I suggest a return to the tried-and-true K.I.S.S. philosophy. ("Keep It Simple, Stupid". An acronym that predates the current excessive Political Correctness culture by decades.)
For the phone, it means: Turn off all the excessive bells and whistles that don't work very well, use extra power and thus cause extra heating, and cause various problems.
I turned off all of the Moto Voice, Display, Assist, and location-aware Moto Actions, etc. Also turned off the adaptive brightness for the Display - it has a several-second response lag and is not very good at setting appropriate brightness for different ambient lighting conditions. I also discovered that you have to COMPLETELY turn OFF the Audio Effects in Sound and Notification, in order to get really good audio quality (what they heck where they thinking, leaving this enabled by default on the phone as it comes out of the box?).
The result is a REALLY smooth, REALLY nice phone. It runs cool. Battery lasts longer per charge. Handles everything with aplomb, no hesitation or lag or hiccups whatsoever. No problems. Headphone sound quality is outstanding. VERY happy with the phone. I checked out an iPhone 6S last weekend, and this Moto X is as smooth or smoother.
Don't need entanglements of things listening and frequently misinterpreting my spoken commands, talking to me when I am in situations where a non-talking phone would be best, turning display on when I didn't want it on and off when I wanted it to stay on because a warm body part came close to the phone or moved away, doing different things based on location sensing that requires all the battery-draining location services running, etc.
I know there are some who feel that they paid for the bells and whistles, they want the bells and whistles. I understand. The K.I.S.S. philosophy has distinct advantages, though.
Just my .02 worth.
Tinkerer_ said:
Any seller return period would normally be "satisfaction guarantee" period, unrelated to warranty. Although if a product covered by a seller's satisfaction guarantee return policy failed within the return period, it could be returned to seller under that seller return policy. But check the return policy of the seller you bought from.
The Motorola website for the Moto X Pure says this: "Try it out, risk free. If you don’t completely love it, just return it in 14 days—free." That sounds like a typical satisfaction guaranteed type return policy, although I didn't dig into the fine print.
As for the complaints some have about the phone performance, heat, etc.: May I suggest a return to the tried-and-true K.I.S.S. philosophy. ("Keep It Simple, Stupid". An acronym that predates the current excessive Political Correctness culture by decades.)
For the phone, it means: Turn off all the excessive bells and whistles that don't work very well, use extra power and thus cause extra heating, and cause various problems.
I turned off all of the Moto Voice, Display, Assist, and location-aware Moto Actions, etc. Also turned off the adaptive brightness for the Display - it has a several-second response lag and is not very good at setting appropriate brightness for different ambient lighting conditions. I also discovered that you have to COMPLETELY turn OFF the Audio Effects in Sound and Notification, in order to get really good audio quality (what they heck where they thinking, leaving this enabled by default on the phone as it comes out of the box?).
The result is a REALLY smooth, REALLY nice phone. It runs cool. Battery lasts longer per charge. Handles everything with aplomb, no hesitation or lag or hiccups whatsoever. No problems. Headphone sound quality is outstanding. VERY happy with the phone. I checked out an iPhone 6S last weekend, and this Moto X is as smooth or smoother.
Don't need entanglements of things listening and frequently misinterpreting my spoken commands, talking to me when I am in situations where a non-talking phone would be best, turning display on when I didn't want it on and off when I wanted it to stay on because a warm body part came close to the phone or moved away, doing different things based on location sensing that requires all the battery-draining location services running, etc.
I know there are some who feel that they paid for the bells and whistles, they want the bells and whistles. I understand. The K.I.S.S. philosophy has distinct advantages, though.
Just my .02 worth.
Click to expand...
Click to collapse
IF you want a K.I.S.S, then go with an iphone 6s. problem solved
lucky_strike33 said:
IF you want a K.I.S.S, then go with an iphone 6s. problem solved
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Click to collapse
Actually, no, problem NOT solved by going with an iPhone 6s. The iPhone 6s is WAY too expensive, and WAY too restrictive.
K.I.S.S. is not a binary, all-or-nothing proposition. It doesn't mean "go back to prehistoric times", or "go get an iPhone". It means "use a little intelligence in how complicated you make things, sometimes just because a computing device CAN do something doesn't mean it SHOULD be set up to do that thing".
Apologies to OP for veering off original topic, I was just trying to offer that the XT1575 is superb phone if you turn off the excessive bells and whistles that Motorola includes. The complaints I'm seeing mostly seem related to the excessive bells and whistles, and someone out there might discover there is no need to return the phone after all if they turn that stuff off. That still leaves a lot of really cool goodness. (Pun intended.)
shadymouse said:
Any reason why you guys returned yours? I'm returning mine this week because I guess I was a little underwhelmed.
Click to expand...
Click to collapse
For me, there's no issue with the phone itself. I actually love it. I'm coming from the Nexus 6, and having a hard time adjusting to the "feel" of it with it being a lot more narrow. I guess basically, in just used to the N6 and kind of miss it, lol.
Jay
Senior Moderator
jayharper08 said:
For me, there's no issue with the phone itself. I actually love it. I'm coming from the Nexus 6, and having a hard time adjusting to the "feel" of it with it being a lot more narrow. I guess basically, in just used to the N6 and kind of miss it, lol.
Jay
Senior Moderator
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Click to collapse
I, on the other hand, am going back to N6. MXP is fast and nice, but battery life sucks. And my brand new Aukey external quick charger doesn't work with it. I miss wireless charging, so Nexus again for me. I'm holding few months before buying a new Nexus. N6 will be good driver for next months. And Moto Display on AMOLED works better. Got one from craigslist for $220 today. Yay! Returning MXP tomorrow to Best Buy.
czaplin said:
I, on the other hand, am going back to N6. MXP is fast and nice, but battery life sucks. And my brand new Aukey external quick charger doesn't work with it. I miss wireless charging, so Nexus again for me. I'm holding few months before buying a new Nexus. N6 will be good driver for next months. And Moto Display on AMOLED works better. Got one from craigslist for $220 today. Yay! Returning MXP tomorrow to Best Buy.
Click to expand...
Click to collapse
I have about 6 days left to decide if I want to keep it, or return it and stick with my N6. I'm not sure what I'm going to do. :/ I love having the SD card and the look of it, but missing the size and rom support of the N6 right now. (I know that will come )
Jay
Senior Moderator
jayharper08 said:
I have about 6 days left to decide if I want to keep it, or return it and stick with my N6. I'm not sure what I'm going to do. :/ I love having the SD card and the look of it, but missing the size and rom support of the N6 right now. (I know that will come )
Jay
Senior Moderator
Click to expand...
Click to collapse
Another reason to return MXP is that your warranty is void if you unlock your bootloader. I'm not going to spend 400+ for a phone with no warranty. Root and unlock bootloader are a must for me. N6 is a very nice phone. Bit too large, but still manageable. You can stick USB otg in the worst case to your N6. Like this one: http://www.amazon.com/Dash-Micro-Mi...d=1443488785&sr=8-6&keywords=usb+otg+key+ring
czaplin said:
Another reason to return MXP is that your warranty is void if you unlock your bootloader. I'm not going to spend 400+ for a phone with no warranty. Root and unlock bootloader are a must for me. N6 is a very nice phone. Bit too large, but still manageable. You can stick USB otg in the worst case to your N6. Like this one: http://www.amazon.com/Dash-Micro-Mi...d=1443488785&sr=8-6&keywords=usb+otg+key+ring
Click to expand...
Click to collapse
They can't void the warranty outright for that. Its been debunked and is against the law. Non issue since any software problem can usually be fixed with a return to stock. Hardware issues would be covered regardless of the bootloader.
---------- Post added at 10:46 PM ---------- Previous post was at 10:42 PM ----------
jayharper08 said:
I have about 6 days left to decide if I want to keep it, or return it and stick with my N6. I'm not sure what I'm going to do. :/ I love having the SD card and the look of it, but missing the size and rom support of the N6 right now. (I know that will come )
Jay
Senior Moderator
Click to expand...
Click to collapse
I'm not so sure Development is going to take off anymore. The Nexus P is similarly priced and people interested in development are going to flock to that device. Given they come out nearly on top of each other and Moto hasn't exactly been shipping the pure in any reasonable quantities (I still don't have mine and I ordered on the third), I think there is a very good chance people pass up the SD card for the slightly larger battery, better screen and guaranteed development.
I know my pure is almost certainly going to go back as a result unless it simply knocks my socks off. There is also a fair amount of negativity here. More so than most releases I've seen. There are always people complaining but at least from my perspective it seems a bit more pronounced and more actual issues underlying instead of just trolling.
So I'd like to start off with how much I absolutely LOVE my XZ3+, and that It is by far my favorite device I have ever owned or seen, usually I go threw them like hotcakes.
But unfortunately, 6 months in and my device is experiencing some trouble. On the left hand side the screen is starting to yellow, and sony said they'd replace it for free regardless of warranty status assuming it wasn't due to misuse such as squishing it or being in the heat.
Well, I'm pretty sure I didn't squish it and it's getting worse over time so, no one incident happened, and I never go outside so... honestly though it does kind of look like a finger indentation exactly where I hold the phone., and I don't use the case as I am a firm believer in using my device naked. Like why would you buy an expensive, beautiful new shiny phone and then cover it up, effectively hiding it from the world and all the admirers.
So the warranty repair would take a minimum of fourteen days. That's a long time to go without my phone. Should I send it in for repair/replacement or just buy a new phone.
I wish the Xperia Z line wasn't dead, I'd gladly buy a new one instead but since it is and I don't really like the X line, I might be moving to samsung and have to put up with the stupid bottom button.
Advice, suggestions, anyone else experience a similar issue or having to do with warranty, your input would be greatly appreciated
Ok, maybe stupid question and might NOTHING happen, did you try to repair it through xperia companion? Re-installing the latest firmaware could help if the problem is there (that's a big if and i don't thing this is the problem). This is what i would do before send it to service.
I use it naked too
yeah it's definately the screen, and i just reset it when i first noticed it.
And the only problem is if it is actually my fault, I'd rather just buy a new one on ebay, yanno?
I ordered another nexus 6 (my previous phone, kept breaking due to poor build quality and ergonomics) that i'll use as a tablet/primary while my sony is in service because I'm pretty dependent on having a phone on me 24/7 lol
After that I'll send it in for service and see what the damage is.
Announcement said:
yeah it's definately the screen, and i just reset it when i first noticed it.
And the only problem is if it is actually my fault, I'd rather just buy a new one on ebay, yanno?
Click to expand...
Click to collapse
yes it may be your fault, but the build quality does follow a standard... so if the phone somehow was faulty in anyway, they will repair it for free, hopefully.