Well my phone is completly white screened. I took it apart and messed around in there but I couldn't get anything going on. even with it apart i really couldnt get it to stay solid for more than 15 seconds. Either something else it wrong, or I just don't have the technical ability to fix this.
Not sure..what I am sure of is that I really don't feel like after spending 300 bucks on a phone I should have to be messing around with something like this after 6 months. So on that note I think I am going to be saying goodbye to HTC or at least this model. Does anyone have any suggestions on some other solid phones that have some of the same functionality as the hermes but are a bit more reliable, especially for the money spent.
Thanks for any advice.
a bad experience is not enough to categorize this...
I'm having a really bad experience with my HTC Universal, and still I giving it a go. But I won't recommend you more any HTC If you don't really like going into new roms every while... I think this is the "nice" experience of having one of this
I like playing around with the various ROMS...I don't like having to take the entire phone apart because of what is quite clearly a design flaw. I was just hoping someone could point me to a similar phone that was a bit sturdier and didnt have this massive design flaw.
Quick Bump...anyone have any suggestions? I need to get this replaced...I feel funny without my phone.
Sorry, this isn't a phone recommendation, but if you feel that you have invested quite a bit of money in something that may get lost, stolen, or break, you might want to consider getting your next phone insured.
I have received replacement handsets under insurance for both Nokia and HTC without quibbles.
Yes good Idea. Unfortunatly AT&T does not insure this particular phone (or at least didnt when i bought it). Probably because it breaks a lot.
im pretty sure this is your first htc phone. Im pretty sure its even your first windows mobile phone, and that you did not buy it new.
If you had other htc phones, you would know that this hardware is High Tech (htc = high tech corp), and pretty much the most advanced stuff you can get these days. Things can and do go wrong, its true about anything thats complicated.
If you had other windows mobile phones, you would nkow that they are very stable with their core programming. BUT, for speed, customizations, cool toys, etc .. one had to spend time pasting together the components and making it work.
Finally, if you had bought this phone new, your problems would have been covered under warranty. If your not the type to fix things yourself, get it new, dont take it apart, and demand you get what you paid for. Also, just because a few apples have gone bad, does not make the entire harvest bad! My 8525 has experienced mroe parking lot drops than I care to admit, and she is still treating me very well!
Good luck with your new phone. Weigh the pro's and con's a little mroe carefully next time!
p.s. at&t nor cingular will insure pdas anymore, because of their high replacement and repair costs, not their failure rates! Plus customers can simply "think" something is wrong, and insist on a brand new replacement under insurance. That gets very costly! I used to work at an at&t authorized dealer a few years ago and these were the reasons I received from North-east regional sales mangers. If you want to protect your investment, there are plenty of third-party insurance agents you can go to privately
I can't believe you spent all that time with that message and managed to completly miss my entire point. I don't care what anyone says, this is a design flaw plain and simple. It has nothing to do with the fact that this phone is the "pinnacle of technology" or whatever. It's just an internal design flaw. It has nothing to do with me tinkering around with it, it has everything to do with poor design.
Maybe I wasn't clear enough on this point...I like everything about this phone except for this massive design flaw that makes the phone useless. I was asking for people to give me opinions on a similar phone that was designed a bit better.
Thank for for spending 10 miutes of your life telling me about technology, insurance issues, and how to choose the right phone for my technological abilities. Unfortunatly I didn't ask for any of that information.
not to worry sir, im a very fast typist. Took 4 minutes at the most.
The point is, any phone you get, even non-wm, do have the potential to have a problem. Either you avoid it completely by buying a different phone (impossible), protect yourself against it, or expect it something to happen and have a plan in place (insurance). Doesnt matter what new OS you move to, you WILL have problems if it is 50% as customizable as Windows Mobile/HTC is.
I was happy to spend another 2 minutes with this post, so no sympathies are required this time around . Good luck to you
p.s. to answer your original question .. a phone you will not likely have a problem wit his a Pink Motorola Razor. Given you can't do 10% what you can with any HTC phone .. but much less agrivation for you (that is what your looking for, isnt it?). If it ever develops a white screen, have the manufacture replace it. Thats the beauty of a warranty (and is "Getting what you paid for" (thats what your looking for, isnt it?))
for it's price a razr v3i is worth to buy now...still can play MP3 and have a memory expansion slot...not too bad for a cheap phone rite?and yes, you dont have to flash your phone every once in awhile...hehe..
ps. i'm a happy hermes100 official rom user...with a signal issue coz sometimes it just wont receive calls...OMG where's the stable radio???hehhehee
Jesus I feel like i'm talking to a brick wall. The problem is NOT the software of this phone..it is a physical design flaw. I don't have any problem with the ROM, with flashing the ROM, with WM6, WM5, WM20058349209, or whatever. My problem is that the ribbons and the way they connect in this phone are flawed, and I was hoping someone knew of a similar phone that did NOT have this DESIGN FLAW. The white screen issues is NOT a software issues from what I can tell, it is a design flaw. I don't know how else I can say that to make you understand what I'm trying to get across here.
Design flaw? No white screen of death here mate. Perhaps it is just a design flaw in your particular batch of phone, no? As for recommendations, you could always get a Sony!
branden7 said:
Jesus I feel like i'm talking to a brick wall. The problem is NOT the software of this phone..it is a physical design flaw. I don't have any problem with the ROM, with flashing the ROM, with WM6, WM5, WM20058349209, or whatever. My problem is that the ribbons and the way they connect in this phone are flawed, and I was hoping someone knew of a similar phone that did NOT have this DESIGN FLAW. The white screen issues is NOT a software issues from what I can tell, it is a design flaw. I don't know how else I can say that to make you understand what I'm trying to get across here.
Click to expand...
Click to collapse
I've read this thread and I have owned and used (and, yes, burned lots of ROMs) my Cingular 8525 for about a year. You keep saying "design flaw" over and over without explaining the problem. Something about a "white screen" comes through, but you are not making your case. Exactly what failure are you experiencing and why do you think anyone else is having the same problem? I have had half a dozen cell phones and this is my second smart phone (first was a Treo 650). I've also had myriad other Palms and Psions. All have been amazing for their time. None has failed me, including the cingular 8525. Of course, I haven't taken it apart
A "design flaw" implies that many or most samples will have the same problem. Please try to convey what that problem is. I'm curious.
my thoughts exactly since there are at least a million hermes out there without design flaws...
Well consider yourselves lucky then.
http://forum.xda-developers.com/showthread.php?t=321163
Heres a few other people that have had the same problem, and a very good explanation of the problem and causes.
I guess maybe I'm just that 1 in 10,000 guy thats having this problem, but it seemed from this and others posts that it was pretty widespread.
HTC build quality does seem a bit suspect, IMHO...
The slide assembly on my Hermes gets really loose unless I take it apart every few months and tighten the screws up, plus, the whole thing is a bit creak and cheaply made to start with.
And I've just realised my last PPC to fail completely was also built by HTC, an iPaq H3870...
id wait for the ultimate 9502
Azurael said:
HTC build quality does seem a bit suspect, IMHO...
The slide assembly on my Hermes gets really loose unless I take it apart every few months and tighten the screws up, plus, the whole thing is a bit creak and cheaply made to start with.
And I've just realised my last PPC to fail completely was also built by HTC, an iPaq H3870...
Click to expand...
Click to collapse
are you serious? c'mon, how many phones have you evr owned? I have had the displeasure of owning MANY MANY phones, ALL of which broke, had sucky reception, screens cracked by themselves, and GOD FORBID you dropped it on concrete twice! the Hermes is the HANDS DOWN toughest phone i have ever ever seen. I have dropped in water, onto a deck from 16 feet, on concrete dozens of times, flashed ROMs, installed hundreds of 3rd party apps, ETC...... AND it still goes on strong after 2.5 years. The ONLY problem I have had is the USB gets loose, and needs to be treated carefully. But for the price, and the fact that i have not needed to replace it over and over again (like ALL my other phones) has made it the best phone HANDS DOWN I have ever used, PERIOD.
PS IPAQ is MFG by HP not HTC??? and you say every few MONTHS, this means if you did it twice , you already owned it longer than most phones last.......... go but a nokia and DONT FORGET THE INSURANCE, you'll need it.
branden7 said:
Well consider yourselves lucky then.
http://forum.xda-developers.com/showthread.php?t=321163
Heres a few other people that have had the same problem, and a very good explanation of the problem and causes.
I guess maybe I'm just that 1 in 10,000 guy thats having this problem, but it seemed from this and others posts that it was pretty widespread.
Click to expand...
Click to collapse
OH and you.... seems you found the solution just fine, NO? geesh stop flamming these nice people and go to the thread you posted , and fix your darn phone...
branden7 said:
Well my phone is completly white screened. I took it apart and messed around in there but I couldn't get anything going on. even with it apart i really couldnt get it to stay solid for more than 15 seconds. Either something else it wrong, or I just don't have the technical ability to fix this.
Not sure..what I am sure of is that I really don't feel like after spending 300 bucks on a phone I should have to be messing around with something like this after 6 months. So on that note I think I am going to be saying goodbye to HTC or at least this model. Does anyone have any suggestions on some other solid phones that have some of the same functionality as the hermes but are a bit more reliable, especially for the money spent.
Thanks for any advice.
Click to expand...
Click to collapse
my 8525 from o2 is stuck on windows mobile
Related
Greets.
I read some threads here, and I saw some critical flaws with Universal, namelly the usb port falling off and the battery getting messed up after 6-7 months. There is also that swivel mechanism, that does not seem to last very long.
So, do you think it's safe to buy a second hand Universal?
Thanks.
I had never been a fan of buying second hand electronic devices. I prefer them brand new and with warranty. Just like you stated, you can never be sure, unless you are buying the device from someone you know who takes really good care of their devices, just like I am. Do you know I had never dropped nor scratched any of my PDAs? How's that for being OCD? lol Plus, I always buy the screen protector first before the PDA, because none of my PDAs has been screen tapped without the screen protector ON. Is that too much information? lol
i think they're just isolated incidents/accidents
Although lots of problems, like what you read, but I really enjoy every moment of using this device.
Just buy a new one, or maybe now this device is "too old" (more than 1 year product) in the market, why not wait for newer ones which are coming soon beginning of next year.
I normally will not buy a new "OLD" product. Buy it when a product is just launch, that is where the kick when you enjoy all the problems. LOL.
I'd say only get it if you can buy it for REALLY cheap. The swivel mecnhanism REALLY sucks - it's really inferior to that of, say, my Sharp Zaurus SL-C760 (which is, BTW, 2 years older than the Universal... The HTC engineers should take design lessons from Sharp.).
Any complain about have one, you only have to get the latest AKU 3.2 ROM because the original one really sucks!
I'm preety happy with little notebook style PDA.
Just sent my HD2 away for repair after only 32 days of use. Was working "fine" then all of a sudden the touch screen stopped working. tried reboot, hard reset and reflash without any change. to top it off O2 are no help. Had an iPhone for 18 months and had one or two issues but apple replaced the handset on the spot TWICE. The second time they replaced it the handset was 30 days out of warranty. O2 refused to replace the handset as its more that 28 days old! (4 days older!)
Hope when the phone comes back that this doesnt happen again otherwise i will be selling the HD2 and going back to the iPhone.
Has anyone else had similar issues?
lindsaydr said:
Just sent my HD2 away for repair after only 32 days of use. Was working "fine" then all of a sudden the touch screen stopped working. tried reboot, hard reset and reflash without any change. to top it off O2 are no help. Had an iPhone for 18 months and had one or two issues but apple replaced the handset on the spot TWICE. The second time they replaced it the handset was 30 days out of warranty. O2 refused to replace the handset as its more that 28 days old! (4 days older!)
Hope when the phone comes back that this doesnt happen again otherwise i will be selling the HD2 and going back to the iPhone.
Has anyone else had similar issues?
Click to expand...
Click to collapse
Sounds like your real problem is with O2. Sure, the phone stopped working, but you can't blame that for the crappy response you got from O2. This is obviously why everyone recommends you get insurance, but 32 days isn't acceptable. That's definitely a beef with O2.
holy **** the whole forum is filled with troubles of the HD2.
Cause people are stupid, not the HD2, not HTC and not MS.
In this case, the problem is O2. Again, not the HD2, not HTC, not MS. Faulty devices may happen, that happens to iPhones, Droids and all other devices as well and as often.
I'm soo tired of those threads. People complaining about the simplest things, always blaming HTC and MS for everything. The most stupid thing they do is praise Apple or Acer or whatever other manufacturer, when in fact their phones have so much more problems (hairline cracks, scratched Apples, anyone?).
borgqueenx said:
holy **** the whole forum is filled with troubles of the HD2.
Click to expand...
Click to collapse
you think its bad here? just go have a look at the iphone section at macforums (or any section for that matter) and tell me if its just as bad here then!
BTW , hello everybody! new here (registered long ago but never posted) and getting my HD2 at the end of the month. can't wait
Mine is not UNreliable. It is very reliable in fact.
I have owned multiple HTC's and I think the only one that did leave me sometimes was the Touch Pro.
My HD and the HD2 are my most reliable phones ever owned.
It's the most reliable phone I ever had. Much more reliable than my iPhone 3G.
It's also the highest quality phone I ever had. No stupid shiny Apple on the back that gets scratched even without ever putting it on hard surfaces.
It's also the most powerful phone I ever had. Doesn't lack basic features like Smart Dialing, BT transfers etc.
In short: It's the best phone I ever had. And I pretty much had them all.
you think its bad here? just go have a look at the iphone section at macforums (or any section for that matter) and tell me if its just as bad here then!
Click to expand...
Click to collapse
Exactly like I said: Stupid people always blaming HTC and MS for the smallest issues while completely suppressing the fact that other phones from other manufacturers actually have HUUUGE issues compared to a few small glitches on the HD2.
I'm really so tired of this behavior.
I had handsets replaced after months of usage with o2. My previous phone orbit 2 has been replaced after 4 months of usage where scroll wheel broke.
Second time it was replaced a month before end of contract (17 months since I got it) when charging socket fell out. Yes it took a bit of time to send unit for inspection and get a reply what will happen (two weeks from posting to getting new one) but O2 side was quick.
Conversation:
"Hi my phone does not charge as charging socket fell out I need it replaced"
after that I gave my details
"Ok I will open a case for you and e-mail you details where to send phone for inspection"
"Thank you"
Phone sent and done.
plexat said:
Mine is not UNreliable. It is very reliable in fact.
I have owned multiple HTC's and I think the only one that did leave me sometimes was the Touch Pro.
My HD and the HD2 are my most reliable phones ever owned.
Click to expand...
Click to collapse
You can't have owned your HD2 much more than a month, so it's a little early to be calling it one of your most reliable handsets ever.
dont get me wrong. I have had HTCs before and all have been fine. My issue is mainly with O2's service and secondly with the reliability of my HD2 which has so far been poor. Really hope it does prove itself to be a reliable handset after this issue as it is a joy to use when its working.
Think i have got used to getting instant replacements for the iPhone and not used to being stuck with a nokia 2760 loan fone.
sunking101 said:
You can't have owned your HD2 much more than a month, so it's a little early to be calling it one of your most reliable handsets ever.
Click to expand...
Click to collapse
He could be comparing it to the 1st month of the other handsets he owned. He didn't say.
i was wondering when a new thread with this topic is gonna be created. it was almost time ! in the world there are two extrems. iphone the most reliable phone and hd2 the most unreliable one. having that said nevertheless i would not change it with any other phones out there. there is a say where i am comming from: the greater your rooftop the more snow you will have to shovel. this is the most powerfull os for mobile devices. if you are used ti iphone then i would really stay by it..
and why do people mention the iphone when they are complaining about hd2? i dont get it
freyberry said:
It's the most reliable phone I ever had. Much more reliable than my iPhone 3G.
It's also the highest quality phone I ever had. No stupid shiny Apple on the back that gets scratched even without ever putting it on hard surfaces.
It's also the most powerful phone I ever had. Doesn't lack basic features like Smart Dialing, BT transfers etc.
In short: It's the best phone I ever had. And I pretty much had them all.
Exactly like I said: Stupid people always blaming HTC and MS for the smallest issues while completely suppressing the fact that other phones from other manufacturers actually have HUUUGE issues compared to a few small glitches on the HD2.
I'm really so tired of this behavior.
Click to expand...
Click to collapse
A lot of the problems with the HD2 are indefensible actually mate. Sure other phones have problems too but we own HD2s....and that's what we're complaining about. I couldn't give two hoots if yours is perfect because mine isn't. I've had two....and am awaiting a doorstep swap tomorrow for my third handset. A catalogue of problems.
You misread my post. I said it's stupid complaining about glitches of the HD2 while suppressing the fact that other devices have much bigger issues (and their manufacturers do NOTHING about them, like the hairline cracks or scratched Apple logo on the iPhone).
So many threads where people blame HTC or MS for either isolated things like hardware faults or for their own stupidity, and at the same time hail Apple or others regardless of the fact that Apple's other companies' phones have a lot more issues.
I'm tired of those posts. And I couldn't give two hoots if your device is faulty, cause mine is perfect. So spare me your whining.
And by the way, I already have had my HD2 for exactly two months, that's enough to conclude that this is the most reliable smartphone ever.
freyberry said:
You misread my post. I said it's stupid complaining about glitches of the HD2 while suppressing the fact that other devices have much bigger issues (and their manufacturers do NOTHING about them, like the hairline cracks or scratched Apple logo on the iPhone).
So many threads where people blame HTC or MS for either isolated things like hardware faults or for their own stupidity, and at the same time hail Apple or others regardless of the fact that Apple's other companies' phones have a lot more issues.
I'm tired of those posts. And I couldn't give two hoots if your device is faulty, cause mine is perfect. So spare me your whining.
And by the way, I already have had my HD2 for exactly two months, that's enough to conclude that this is the most reliable smartphone ever.
Click to expand...
Click to collapse
I had my Sony P1i for 26 months.....and had ZERO problems, so I would say currently it's the most reliable smartphone - certainly against your 2 month old HD2.
I said in my original post that it was the most reliable smartphone I ever had. Because it is.
stop complaining guys
NOM
nothing is perfect in this world. thats why XDA is here to make things almost perfect but "Rome is not built in a day friend" no smart phone was a huge hit out of the box.
if anyone cant wait / search / experiment this is not the right place
to be honest i will be getting my HD2 tomorrow but i had used all other HTC phones only because i know that XDA helps in almost every problem.i enjoy flashing roms every other day just finding the right one.
this forum, has been my favorite place. so many genious people are working for all of us to make things better
so not to be hard or hurt anyone , if u want to njy your HTC phone, please be patient, search and experiment.
g.lewarne said:
you think its bad here? just go have a look at the iphone section at macforums (or any section for that matter) and tell me if its just as bad here then!
BTW , hello everybody! new here (registered long ago but never posted) and getting my HD2 at the end of the month. can't wait
Click to expand...
Click to collapse
I have a iphone 3gs and here are the complaints getting back:
scratched apple logo(happens to EVERY ONE) you wont be able to keep it scratchfree)
cracks in casing(about 30% of the users reporting this)
apple store approval team(they suck)
im member of 4 iphone forums and this forum got more problems then the iphone forums. Alhough stopid idiots always remain.
3 weeks ago there was a guy sending back his iphone because the backlight was to weak. He said he didnt try to fix it because he was still under warrenty. Lol...
Well, the HD2 definitely has less problems than the iPhone. And other than Apple, HTC is working on solutions.
The cracks and scratched logo were widely known problems of the iPhone 3G, and yet Apple shipped the iPhone 3GS in the same low quality casing. Quality-wise, iPhone vs. HD2 is like Dacia vs. Bugatti.
actually dacia aint too bad! but seriously, i still hear nothing but complaints from iPhone users and yet they will defend apple to the bitter end. Why? all they do is pump out poor quality expensive phones using yesterdays technology yet people still "would die to have one".
the iPhone is for people who dont know any better. HTC is for people who do know better.
EDIT: would just like to add that my Nokia 3310 that i have lying around is far more capable than the iPhone at actually doing what the apple products do, making and recieving calls. even in the most marginal of signals it naver fails to make or recieve a call.
I really want this phone but the screen problems have me worried. Just what causes the newton rings? Screen flex or moisture? How many of you have this issue?
I'll take that the lack of replies indicate that this is not a prevalent problem with theses phones and that I can look forward to getting one of these babies soon.
I might buy from a website that offers extended coverage and do frequent backups.
ok... go ahead...
Gothik,
I know, by your posts, that you are having a problem with yours. Was your reply a warning or were you saying that you would buy this phone again? What do you think caused your issue? Looking on google seems to indicate that overheating or screen flex from being in a pocket or hard screen pressure applied would cause this. Is this phone really a piece of crap. It has some really good reviews on amazon. I'm just trying to do some research here before making a purchase and please forgive me if I seem to be accusing you of any misuse. I am not. Any thoughts? Thanks.
i have it now for a while, no probs at all no newton rings either so i think it's a chance of one in a many
lets say 2 in many. one guy here, 2 months & newton ****. me 5 months & newton ****.
Lets say, that never saw this problem in my any other handsets, or many other touchscreen in many years. yes you are accusing me of misuse. lol what is this Nokia? that i can misuse it and get away huh :/. Its htc, and i know as i 'own' it, that it should be kept well groomed, otherwise it will get f'd. so reading reviews that are done in 1 day to one week aren't what we say TOTALTY TRUE! i am not bs'ing around. i spent (my in someway) hard earned cash on it, and it just made a fool out of me with this fault. many of my friends and relatives own Nokia 5800, 5530, iphones, expensive samsungs. They are pretty happy with them. why me and the other user who have to get these newton rings? are we from other planet?!
Guys,
This is really the phone I want but I keep things like this for 3+ years and I expect small troubles but I baby my electronic devices. I suppose a few people will have problems with every device even the glorified iphone. I have checked out samsung, lg, iphone, etc. And this little guy seems made for me. I just hope that a silicone case and belt case will be enough for years of use. Just waiting on otterbox to make one of the defender cases for this little guy. Thanks for your responses.
... i don't hope you get it. and well its not 'little troubles'.
Gothik,
You are not a fool and I think there were some lemons sent out and you ended up with one. I am trully sorry if I sounded accusing I really didn't mean it. Welcome to my luck. If you get another phone brand I hope you have no problems. The same if you get another t3333 also.
I'm gettig one. The screen issue aside this phone has everthing an old pda guy would want. A normal earphone jack, a standard usb connection, and a real stylus that is not an afterthought like the Samsung Omnia. I hope it will stand the test of time like other devices I've had that have had some bad reviews but worked fine for me. Thanks for all of your candid opinions and information. Forums are really cool tools for research and help.
Getting this pda really made me think twice about changing sides.
Ah well, i will use it like it is now.
I bought in italy touch2 two months ago; since 2 weeks it shows newton rings initially it showed a little problem but today it has doubled. It runs fine but I don't know how long it will work.
I contacted htc support and they told me to do an hard reset: how is it possible ? are they joking?
I read in various forums that many people have my ssame newton rings and this probelm is not admitted in warranty and htc support is pitiful.
I always thought that the htc products were good quality but if I went back I will not buy anything from HTC.
bye
gulluwing said:
I bought in italy touch2 two months ago; since 2 weeks it shows newton rings initially it showed a little problem but today it has doubled. It runs fine but I don't know how long it will work.
I contacted htc support and they told me to do an hard reset: how is it possible ? are they joking?
I read in various forums that many people have my ssame newton rings and this probelm is not admitted in warranty and htc support is pitiful.
I always thought that the htc products were good quality but if I went back I will not buy anything from HTC.
bye
Click to expand...
Click to collapse
I am with you.
Guys,
Please keep on topic and avoid the personal insults. I'm sure none of you want to be in violation of the rules.
Thanks for your cooperation here.
WB
Let me start by saying that I think the Note 5 is the best device you can possibly buy to date. That's including all of the different mobile OS's that are out there. Beautiful quality hardware and software that works very well (utilizing the wacom digitizer and multi window features).
Now this post is just a warning to all of you who are considering the Note 5. You should take what I am about to say into consideration before you make a purchase. Me and a close friend both purchased Note 5's around the same time. He doesn't know much about phones, but I am constantly tweaking mine. I pretty quickly installed a custom rom and kernel to see if it truly made a difference in performance, subsequently throwing away my warranty forever. I showed my friend the HUGE difference between my phone and his and he agreed that he needed a custom rom and software as well.
For whatever reason these phones are turds out of the box. You wouldn't notice it most likely unless you had something to compare it to, but it's bad. You have all the horsepower in the world in that phone and they can't even get it to function fluidly and keep apps stored in ram for any length of time. Custom everything fixes all of this.
Now to the annoying part. My friend suddenly started having a problem with his volume down button. I, knowing that the warranties were gone, still reached out to Samsung. I hoped that explaining that rooting the phone couldn't possibly have anything to do with the volume button malfunctioning, would get through to them. Instead I was met with a low IQ human being that just kept repeating themselves over and over. I got to a supervisor and they simply read the rules from some handbook to me six thousand times until I couldn't bare it any longer. Not surprising it was a dead end.
So I had to consider other options. I thought about sending the phone to a repair center and just paying to have it fixed. I then remembered the one time I sent out an HTC One X for repair (new screen) and 2 months later the edge of the glass started to come up and they would do nothing to help me. Also in order to repair anything on the Note 5 you have to unseat the insane factory glue just to get into the phone. I'm not sure that the phone would be as sturdy by heating the glue to separate the phone to fix it. Didn't sound like a great option, but at least it was an option.
I then considered Samsung Protection plus. This would allow him to file a claim and get the phone repaired, albeit with an $80 deductible. Also the plan costs $120 just to get started. So that's 200 more dollars on top of a $750 phone. $900 bucks. However it was an option. But what if he had another small issue? Another 80. And again, another 80. It was all just overwhelming and he decided to move on and get another phone. I am following him as well because I'm afraid of this happening to me. I have a T-Mobile Note 5 which I went through ABSOLUTE HELL getting unlocked for AT&T and didn't want to go through that again if I ever needed a replacement.
None of this may ever happen to any of you. You all may go on without ever having a defect of any sort (or never root your phone to begin with) and never even need your warranty. I just wanted to show that this scenario exists and you should take it into consideration when choosing the phone that's best for you.
Thanks for reading.
Ugly!! Note 5 is my first ever Samsung phone. Probably the last too. Gonna stick with Nexus or OnePlus line on a long run like my previous devices.
Sent from my SM-N9208 using Tapatalk
suvomania said:
Ugly!! Note 5 is my first ever Samsung phone. Probably the last too. Gonna stick with Nexus or OnePlus line on a long run like my previous devices.
Sent from my SM-N9208 using Tapatalk
Click to expand...
Click to collapse
6p with Nexus protect seems like the best package you can get at the moment.
Hey
So heres a solution to save the phone.
Actually 2
ITs stupid but it works.
Get rubbing alcohol on a ear bud and just work it in the volume button.
Let it dry and try the button.
Its gonna work fine for 2 to 3 days then its back to the same.
The permanent solution is harder to come by.
You need extra thin clock oil . It special kind of oil that semi evaporates but fixes this issue.
I can try find whats left of mine and maybe send you a pic or something if the alcohol works for you too.
keep me posted.
siriom said:
Hey
So heres a solution to save the phone.
Actually 2
ITs stupid but it works.
Get rubbing alcohol on a ear bud and just work it in the volume button.
Let it dry and try the button.
Its gonna work fine for 2 to 3 days then its back to the same.
The permanent solution is harder to come by.
You need extra thin clock oil . It special kind of oil that semi evaporates but fixes this issue.
I can try find whats left of mine and maybe send you a pic or something if the alcohol works for you too.
keep me posted.
Click to expand...
Click to collapse
Okay thank you for the suggestion. What do you mean by ear bud though?
seh6183 said:
Okay thank you for the suggestion. What do you mean by ear bud though?
Click to expand...
Click to collapse
He meant the qtips, I remember my note 4 had the same issue in home button, an alcohol swab fixed it
That sucks. I've had a couple of rooted phones that Samsung replaced for hardware issues without a problem. I had a couple reps say that it's a voided warranty but I told them they have to prove that my mechanical hardware issue was software related.
I wouldn't go as far as calling it a turn right out of the box. For the vast majority of people, it does and performs just fine. Then you have a small percent of the users who do route and tweak their devices because we want more out of it.
What are you going to compare it to,?
Sent from my SM-N920T using Tapatalk
Ather said:
He meant the qtips, I remember my note 4 had the same issue in home button, an alcohol swab fixed it
Click to expand...
Click to collapse
Ah okay thank you very much. Let me try it on his phone and report back!
blackhemi4x4 said:
That sucks. I've had a couple of rooted phones that Samsung replaced for hardware issues without a problem. I had a couple reps say that it's a voided warranty but I told them they have to prove that my mechanical hardware issue was software related.
I wouldn't go as far as calling it a turn right out of the box. For the vast majority of people, it does and performs just fine. Then you have a small percent of the users who do route and tweak their devices because we want more out of it.
What are you going to compare it to,?
Sent from my SM-N920T using Tapatalk
Click to expand...
Click to collapse
I just saw this post. So can you please tell me the story about how you got them to honor warranty claims while rooted? Maybe if I had called back a few times I could have got it done. I've honestly never had to even use a warranty on a phone in the past, they have all been really great.
so let me understand, u rooted knowing it will void your warranty, then u get pissed that they wont fix it free of charge because the warranty is voided? lol thats kinda funny. don't get me wrong i would try and get it fixed through warranty myself even after i rooted but u can't be pissed about them not fixing it if u knowingly voided it. with that out of my system,
who does your friend use? is it tmobile as well? if it is sprint its an easy fix. if not have u looked into other 3rd party coverage?
sand1303 said:
so let me understand, u rooted knowing it will void your warranty, then u get pissed that they wont fix it free of charge because the warranty is voided? lol thats kinda funny. don't get me wrong i would try and get it fixed through warranty myself even after i rooted but u can't be pissed about them not fixing it if u knowingly voided it. with that out of my system,
who does your friend use? is it tmobile as well? if it is sprint its an easy fix. if not have u looked into other 3rd party coverage?
Click to expand...
Click to collapse
I'm not answering any of your questions until you re-read what I wrote and actually comprehend what I said because it appears that you didn't understand a word of it.
seh6183 said:
Let me start by saying that I think the Note 5 is the best device you can possibly buy to date. That's including all of the different mobile OS's that are out there. Beautiful quality hardware and software that works very well (utilizing the wacom digitizer and multi window features).
Now this post is just a warning to all of you who are considering the Note 5. You should take what I am about to say into consideration before you make a purchase. Me and a close friend both purchased Note 5's around the same time. He doesn't know much about phones, but I am constantly tweaking mine. I pretty quickly installed a custom rom and kernel to see if it truly made a difference in performance, subsequently throwing away my warranty forever. I showed my friend the HUGE difference between my phone and his and he agreed that he needed a custom rom and software as well.
For whatever reason these phones are turds out of the box. You wouldn't notice it most likely unless you had something to compare it to, but it's bad. You have all the horsepower in the world in that phone and they can't even get it to function fluidly and keep apps stored in ram for any length of time. Custom everything fixes all of this.
Now to the annoying part. My friend suddenly started having a problem with his volume down button. I, knowing that the warranties were gone, still reached out to Samsung. I hoped that explaining that rooting the phone couldn't possibly have anything to do with the volume button malfunctioning, would get through to them. Instead I was met with a low IQ human being that just kept repeating themselves over and over. I got to a supervisor and they simply read the rules from some handbook to me six thousand times until I couldn't bare it any longer. Not surprising it was a dead end.
So I had to consider other options. I thought about sending the phone to a repair center and just paying to have it fixed. I then remembered the one time I sent out an HTC One X for repair (new screen) and 2 months later the edge of the glass started to come up and they would do nothing to help me. Also in order to repair anything on the Note 5 you have to unseat the insane factory glue just to get into the phone. I'm not sure that the phone would be as sturdy by heating the glue to separate the phone to fix it. Didn't sound like a great option, but at least it was an option.
I then considered Samsung Protection plus. This would allow him to file a claim and get the phone repaired, albeit with an $80 deductible. Also the plan costs $120 just to get started. So that's 200 more dollars on top of a $750 phone. $900 bucks. However it was an option. But what if he had another small issue? Another 80. And again, another 80. It was all just overwhelming and he decided to move on and get another phone. I am following him as well because I'm afraid of this happening to me. I have a T-Mobile Note 5 which I went through ABSOLUTE HELL getting unlocked for AT&T and didn't want to go through that again if I ever needed a replacement.
None of this may ever happen to any of you. You all may go on without ever having a defect of any sort (or never root your phone to begin with) and never even need your warranty. I just wanted to show that this scenario exists and you should take it into consideration when choosing the phone that's best for you.
Thanks for reading.
Click to expand...
Click to collapse
i think i got your point the first time lol. i have rooted many phones and voided many warranties but you whole point was you are considering leaving samsung because they won't warranty a phone u knowingly broke the warranty for. is that not your point?
sand1303 said:
i think i got your point the first time lol. i have rooted many phones and voided many warranties but you whole point was you are considering leaving samsung because they won't warranty a phone u knowingly broke the warranty for. is that not your point?
Click to expand...
Click to collapse
We're you the person I spoke with when I called Samsung? It sure seems like it.
My point was. The volume button has nothing to do with me rooting the phone. Get it?
i am fully aware of the volume button having nothing to do with software on your phone. i do not disagree with that one bit. i totally agree one has nothing to do with the other. i was merely pointing out that u knowingly voided the warranty and am now mad u can't use the warranty. i don't think rooting should void any kind of hardware warranty whatsoever but simple fact is it does. sometimes we can get around it sometimes we can't. i don't blame u for trying i would have done the same. i think you maybe should change the title to something like
~damn it was worth a shot
~i am pissed at samsung but more pissed at myself
~i couldn't get over on samsung this time
~i broke the rules........and the rules won
so does he use t mobile as well? did yall look into something like square trade? a third party warranty
i use sprint and have gotten many replacements after rooting. in fact my note 5 is probably the first phone i actually have not ever rooted in years
---------- Post added at 03:05 AM ---------- Previous post was at 02:52 AM ----------
im just busting balls man don't get mad. i didn't notice you had been around here so long till i took a look at your post count lol.
What a silly post. I have had 8 different Sammy devices without issues and when I did, I got the repaired rooted without issues here in Canada. I've rooted every device and enjoyed all Samsung has had to offer especially when I break my screens and they fixed for free, rooted.
Sent from my Blackberry Torch
seh6183 said:
Let me start by saying that I think the Note 5 is the best device you can possibly buy to date. That's including all of the different mobile OS's that are out there. Beautiful quality hardware and software that works very well (utilizing the wacom digitizer and multi window features).
Now this post is just a warning to all of you who are considering the Note 5. You should take what I am about to say into consideration before you make a purchase. Me and a close friend both purchased Note 5's around the same time. He doesn't know much about phones, but I am constantly tweaking mine. I pretty quickly installed a custom rom and kernel to see if it truly made a difference in performance, subsequently throwing away my warranty forever. I showed my friend the HUGE difference between my phone and his and he agreed that he needed a custom rom and software as well.
For whatever reason these phones are turds out of the box. You wouldn't notice it most likely unless you had something to compare it to, but it's bad. You have all the horsepower in the world in that phone and they can't even get it to function fluidly and keep apps stored in ram for any length of time. Custom everything fixes all of this.
Now to the annoying part. My friend suddenly started having a problem with his volume down button. I, knowing that the warranties were gone, still reached out to Samsung. I hoped that explaining that rooting the phone couldn't possibly have anything to do with the volume button malfunctioning, would get through to them. Instead I was met with a low IQ human being that just kept repeating themselves over and over. I got to a supervisor and they simply read the rules from some handbook to me six thousand times until I couldn't bare it any longer. Not surprising it was a dead end.
So I had to consider other options. I thought about sending the phone to a repair center and just paying to have it fixed. I then remembered the one time I sent out an HTC One X for repair (new screen) and 2 months later the edge of the glass started to come up and they would do nothing to help me. Also in order to repair anything on the Note 5 you have to unseat the insane factory glue just to get into the phone. I'm not sure that the phone would be as sturdy by heating the glue to separate the phone to fix it. Didn't sound like a great option, but at least it was an option.
I then considered Samsung Protection plus. This would allow him to file a claim and get the phone repaired, albeit with an $80 deductible. Also the plan costs $120 just to get started. So that's 200 more dollars on top of a $750 phone. $900 bucks. However it was an option. But what if he had another small issue? Another 80. And again, another 80. It was all just overwhelming and he decided to move on and get another phone. I am following him as well because I'm afraid of this happening to me. I have a T-Mobile Note 5 which I went through ABSOLUTE HELL getting unlocked for AT&T and didn't want to go through that again if I ever needed a replacement.
None of this may ever happen to any of you. You all may go on without ever having a defect of any sort (or never root your phone to begin with) and never even need your warranty. I just wanted to show that this scenario exists and you should take it into consideration when choosing the phone that's best for you.
Thanks for reading.
Click to expand...
Click to collapse
I really understand your frustation BUT: why it is samsung's fault for violating guaranty terms? Two years ago everybody was complaining about PLASTIC. As a end user you could replace almost everything on your phone. Removable battery for long term usage, camera module, mainboard, sim tray, everything. No, WE all asked for metal and glass. Now we have metal and glass and fixed battery and almost impossible repairs. But our phones look nice.
BTW: Sony - locked bootloader, no root. No custom rom without unlocking bootloader officialy trough Sony servers. So zero guaranty
HTC, LG - the same. Try to find software for your region.
There is no ideal device to play with custom roms and not void your warranty!
BTW. 1. You should try to install official rom including bootloader etc and try again at Samsung.
2. You could buy a dummy note 5 -the presentation model and go to a repair shop to excenge your volume rocker. Except for mainboard, everything inside is the same as full functional note. You could sell some parts like camera module, case with full display, S- Pen etc and get your money back, even more.
I'm not going to sit here and argue with you people about the purpose of my post. If you don't get it im sorry. I'm moving on now. Thanks for those that were helpful. Good luck to those that are clearly lacking reading comprehension lol
seh6183 said:
Let me start by saying that I think the Note 5 is the best device you can possibly buy to date. That's including all of the different mobile OS's that are out there. Beautiful quality hardware and software that works very well (utilizing the wacom digitizer and multi window features).
Now this post is just a warning to all of you who are considering the Note 5. You should take what I am about to say into consideration before you make a purchase. Me and a close friend both purchased Note 5's around the same time. He doesn't know much about phones, but I am constantly tweaking mine. I pretty quickly installed a custom rom and kernel to see if it truly made a difference in performance, subsequently throwing away my warranty forever. I showed my friend the HUGE difference between my phone and his and he agreed that he needed a custom rom and software as well.
For whatever reason these phones are turds out of the box. You wouldn't notice it most likely unless you had something to compare it to, but it's bad. You have all the horsepower in the world in that phone and they can't even get it to function fluidly and keep apps stored in ram for any length of time. Custom everything fixes all of this.
Now to the annoying part. My friend suddenly started having a problem with his volume down button. I, knowing that the warranties were gone, still reached out to Samsung. I hoped that explaining that rooting the phone couldn't possibly have anything to do with the volume button malfunctioning, would get through to them. Instead I was met with a low IQ human being that just kept repeating themselves over and over. I got to a supervisor and they simply read the rules from some handbook to me six thousand times until I couldn't bare it any longer. Not surprising it was a dead end.
So I had to consider other options. I thought about sending the phone to a repair center and just paying to have it fixed. I then remembered the one time I sent out an HTC One X for repair (new screen) and 2 months later the edge of the glass started to come up and they would do nothing to help me. Also in order to repair anything on the Note 5 you have to unseat the insane factory glue just to get into the phone. I'm not sure that the phone would be as sturdy by heating the glue to separate the phone to fix it. Didn't sound like a great option, but at least it was an option.
I then considered Samsung Protection plus. This would allow him to file a claim and get the phone repaired, albeit with an $80 deductible. Also the plan costs $120 just to get started. So that's 200 more dollars on top of a $750 phone. $900 bucks. However it was an option. But what if he had another small issue? Another 80. And again, another 80. It was all just overwhelming and he decided to move on and get another phone. I am following him as well because I'm afraid of this happening to me. I have a T-Mobile Note 5 which I went through ABSOLUTE HELL getting unlocked for AT&T and didn't want to go through that again if I ever needed a replacement.
None of this may ever happen to any of you. You all may go on without ever having a defect of any sort (or never root your phone to begin with) and never even need your warranty. I just wanted to show that this scenario exists and you should take it into consideration when choosing the phone that's best for you.
Thanks for reading.
Click to expand...
Click to collapse
I feel for you. Though I haven't had any broken phones I rooted from the past, I also think that "obvious" hardware issues should be exempted from voiding the warranty after rooting. But manufacturers don't want us rooting our phones so we can use their own software that they built for us which took them years to develop (although we all know that pure android really performs way better), and also for us to use the bloatware they include (which probably paid Samsung big money to have their software pre-installed in Samsung phones).
So completely voiding the phone's warranty upon root is their way to combat all those, even if Samsung is completely aware that "most" hardware issues are unrelated to rooting (although rooting can also damage hardware components like burning a circuit if the custom software is programmed to run the cpu at high clock, etc). So there's still a small chance, very unlikely, but small chance that a custom ROM can also damage a volume control, circuit-wise, or maybe the custom rom's programming might have a bug on the volume control (again very unlikely, but still a possibility). Unless if the cause of the volume problem is something obvious like the button itself is loose or falling off.
My suggestion is, if you have a nandroid backup of the original ROM before you installed the custom one, you can put it back first (the phone will still be rooted) then visit another Samsung store and just focus on telling the staff about the volume button. If in case they do a test on the volume, at least they would see a factory installed rom running. Just cross your fingers that they wont further check if it's rooted under the hood.
seh6183 said:
I just saw this post. So can you please tell me the story about how you got them to honor warranty claims while rooted? Maybe if I had called back a few times I could have got it done. I've honestly never had to even use a warranty on a phone in the past, they have all been really great.
Click to expand...
Click to collapse
Nothing special. Once was a usb port issue. They asked of it was rooted and I simply said it doesn't matter, it was a hardware issue. I had to escalate and told them the same thing. I said I'm happy to pay if they can prove that a rooted device caused the malfunction. They keep to the script for the most part but I got my phone back, repaired, and no charge.
I threw in a few legal references to automotive warranties and modding and would hate to drag them down that road.
Sent from my SM-N920T using Tapatalk
This is an old post but I'm going to put my two cents in and I know in going to get flamed, which is amusing to say. But it's clear. By every phone manufacture, you root the phone. You take the phone as is. It's lost the warranty. Now that if you find that something is wrong with the device hardware wise. You Made the choice to void it when you did the rooting process. The moment Knox became 0x1, yes it's hardware based. But that's besides the point. They tell you over and over again that doing so it voids your warranty and you do it anyway, you made the phone completely yours. And now it's yours 100%. I agree with Samsung on this.
So I'd like to start off with how much I absolutely LOVE my XZ3+, and that It is by far my favorite device I have ever owned or seen, usually I go threw them like hotcakes.
But unfortunately, 6 months in and my device is experiencing some trouble. On the left hand side the screen is starting to yellow, and sony said they'd replace it for free regardless of warranty status assuming it wasn't due to misuse such as squishing it or being in the heat.
Well, I'm pretty sure I didn't squish it and it's getting worse over time so, no one incident happened, and I never go outside so... honestly though it does kind of look like a finger indentation exactly where I hold the phone., and I don't use the case as I am a firm believer in using my device naked. Like why would you buy an expensive, beautiful new shiny phone and then cover it up, effectively hiding it from the world and all the admirers.
So the warranty repair would take a minimum of fourteen days. That's a long time to go without my phone. Should I send it in for repair/replacement or just buy a new phone.
I wish the Xperia Z line wasn't dead, I'd gladly buy a new one instead but since it is and I don't really like the X line, I might be moving to samsung and have to put up with the stupid bottom button.
Advice, suggestions, anyone else experience a similar issue or having to do with warranty, your input would be greatly appreciated
Ok, maybe stupid question and might NOTHING happen, did you try to repair it through xperia companion? Re-installing the latest firmaware could help if the problem is there (that's a big if and i don't thing this is the problem). This is what i would do before send it to service.
I use it naked too
yeah it's definately the screen, and i just reset it when i first noticed it.
And the only problem is if it is actually my fault, I'd rather just buy a new one on ebay, yanno?
I ordered another nexus 6 (my previous phone, kept breaking due to poor build quality and ergonomics) that i'll use as a tablet/primary while my sony is in service because I'm pretty dependent on having a phone on me 24/7 lol
After that I'll send it in for service and see what the damage is.
Announcement said:
yeah it's definately the screen, and i just reset it when i first noticed it.
And the only problem is if it is actually my fault, I'd rather just buy a new one on ebay, yanno?
Click to expand...
Click to collapse
yes it may be your fault, but the build quality does follow a standard... so if the phone somehow was faulty in anyway, they will repair it for free, hopefully.