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I've just had my fifth N1 wake-up coma in about 6 days. I'm calling HTC tomorrow for a replacement, just wanted to see if anyone else has ever had this happen to them. I put the N1 to sleep, either by tapping the power button or by letting the screen time out, and when I hit the power button to wake it up, nothing. I know its still on because the trackball still flashes periodically, telling be to check mail. The only way to get it back is to pull the battery. My phone is stock, locked bootloader. I've wiped it a few times, even wiped from the boot menu, no effect.
Btw, if anyone is concerned about getting refurbs with this, I spoke with an HTC rep today about it, she said the reps have been told that every replacement phone going out is brand new, this early in the phones life, there aren't many refurbs to be had. She pretty much guaranteed a new unit, but the reps could have been told to lie through the teeth about it. Either way, anything I get less than perfect goes right back until they get it right.
This is the first I've heard of this, but while it sounds like a one-off problem, that's definitely an aggravating issue. Try Volume Down + Trackball + Power for forcing reboots though.
Edit: Regarding refurbs, I've heard of a few being received so far, but I also heard that a surplus of some 120,000 unsold working units have just been alotted in the US for distribution by HTC.
I have the exact same coma issue described here. I have already sent mine back to HTC's service center, and apparently, they are going to do a one for one swap for me.
The HTC call center told me to expect the phone either tomorrow or the day after. I don't know whether it will be a brand new unit or refurbished one. But I think it will be the latter since I did not send in my original packaging and accessories, save for the battery and back cover.
This is definitely not a one off issue. I've had the same thing happen to me with my Motorola's DROID. When I click the power/wake button the 4 touch sensitive buttons light up but the screen does not come on. The only solution is to pull the battery. I definitely think this is an Android OS issue. And FYI, I'm on 2.0.1.
this is an android os problem I have had this problem for 6 months with my g1
oracleicom said:
This is definitely not a one off issue. I've had the same thing happen to me with my Motorola's DROID. When I click the power/wake button the 4 touch sensitive buttons light up but the screen does not come on. The only solution is to pull the battery. I definitely think this is an Android OS issue. And FYI, I'm on 2.0.1.
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Since you are having it happen to a Driod (is 2.0.1 out for that yet?) it tends to suggest this is a software issue, most likely some app that all 3 of you have installed. I do not have this problem but might I suggest that those affected list what they have installed?
If it is a software issue getting the hardware replaced won't make a difference.
Had this happen to me almost everyday when I bought the phone, after I rooted, wiped, and loaded one of the custom roms everything was fine(so far). Haven't had a coma problem since and it's been almost a week. Not saying anybody should root but just my experience.
If this issue is not hardware related, then I tend to believe that it is OS related than application related.
The reason is simple: I first encountered this issue on the very first day I got my phone, while I was charging it and have not installed any external applications yet.
I have had this happen to me on stock G1, stock myTouch AND stock N1. Seems like a software issue to me. It's very, very rare and really not that big of a deal. Nothing is perfect. It's still the best phone on the market today.
I've had it after I wiped my phone a couple of days ago, went a day with no other apps installed to test it out. :/ Happened twice within six hours yesterday, 5 times over 7 days. I could live with the occasional hiccup, but that's a bit extensive.
@Chrisoyh, spoke with two different reps at HTC today, both swore up and down that new units are being sent as replacements, not refurbs. One made the statement after I let him know I had the phone recorder app running. Of course, how can you really prove what's a new phone and what's a refurb anyway.
It seems as though the most hackable phone, the Grandfather of Android has been lacking much attention, I think all the developers have left us! The forums have not had any new ROMs or tiny hacks .
I think it is time to let the G1 and all the other 1.6 or below Android phones lay to rest... (the dump!)
The lack of anything besides Vanilla 2.X roms here lately is a sign of the G1's retirement setting in fully. We all knew this was coming. As soon as they said 2.X would never be given to non rooted users, it was a big blow dealt. Now that we hardly see any new roms and the recent news of the G1 Blaze being very near to release, I think people are just waiting for the right upgrade to come along. Then the G1 will go to the great phone graveyard.
Blackman778g said:
It seems as though the most hackable phone, the Grandfather of Android has been lacking much attention, I think all the developers have left us! The forums have not had any new ROMs or tiny hacks .
I think it is time to let the G1 and all the other 1.6 or below Android phones lay to rest... (the dump!)
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Click to collapse
Yeah, ditto, I've noticed the same thing for months now. We G1 users have not been forgotten though, we still have lots of developers who are still working hard for us. I mean, remember a few months ago when we didn't even have fully working eclair roms? Each of which had different broken features, back when OE, CE, and kings AOSP were the best 2.1 roms yet they all lacked camcorder, 3D, etc. Now we have fully functional hardware on froyo roms, We can load custom boot partitions, we can OC way past 528 Mhz, etc.
I have a few ideas to try to implement myself, but I am definately still learning. I just recently installed ubuntu on my main computer (windows sucks lol) and I'm working on building from CM source. Some of my (and other people's) ideas include a reverse ram hack and an OC OV kernel to overclock higher. Wish me luck
Besides, try not to thing about it as how much we have left, but how far we've come. (lol I linked to a song by the same name... listen to it the lyrics are powerful)
Yea. I own a g1 and a mytouch 3g both 32b.. i think i installed mostly every rom for the g1.. now rooting just got boring w. The g1.. i love the phone nd all.. i just dont want to see it go.. after every hack that came out for it.. i have to wait 2 year to get a new android device.. but i kno my g1 will hold up.. still best keyboard/touch screen phone too me..
Sent from my HTC Dream using XDA App
Yeah I said that this was going to happen back in February when the MyTouch LE and Nexus were coming out. Nobody believed me and in fact I was getting hate mail because of it. Some people were so persistent that the G1 was still going to be developed on for years to come because they had some older WinMo phones that were still being kept up to date. My argument is that Android is growing much faster than WinMo system and has become increasingly popular. To be honest I was caught a little off guard by the MyTouch 1.2/LE devices being outdated so quickly but again, it only backed up my theory that the G1 and MyTouch devices would be obsolete by years end. Most devices out there are made to support the future of Android. Some are even rumored to be dual processor! There would be no way that roms or even apps that can run on 1ghz dual processor devices with 16gb of internal storage can compete with the devices that ran RC-17, RC-19, RC-30, RC-33, etc. A year from now people will be looking at the G1 in awe that we've come so far with Android and more devices will be released. Devices with much better specifications and that can receive upgrades for a least a couple years to come. It pains me to say that HTC wasn't thinking very far ahead when they released the Dream with such limitations but who would have thought that we would have Android systems like Eclair, Froyo or Gingerbread? Hell, I remember back when you couldn't even have widgets on your Android homescreen other than the clock. Now look at your screen. That wasn't too long ago either.
Binary100100 said:
Yeah I said that this was going to happen back in February when the MyTouch LE and Nexus were coming out. Nobody believed me and in fact I was getting hate mail because of it. Some people were so persistent that the G1 was still going to be developed on for years to come because they had some older WinMo phones that were still being kept up to date. My argument is that Android is growing much faster than WinMo system and has become increasingly popular. To be honest I was caught a little off guard by the MyTouch 1.2/LE devices being outdated so quickly but again, it only backed up my theory that the G1 and MyTouch devices would be obsolete by years end. Most devices out there are made to support the future of Android. Some are even rumored to be dual processor! There would be no way that roms or even apps that can run on 1ghz dual processor devices with 16gb of internal storage can compete with the devices that ran RC-17, RC-19, RC-30, RC-33, etc. A year from now people will be looking at the G1 in awe that we've come so far with Android and more devices will be released. Devices with much better specifications and that can receive upgrades for a least a couple years to come. It pains me to say that HTC wasn't thinking very far ahead when they released the Dream with such limitations but who would have thought that we would have Android systems like Eclair, Froyo or Gingerbread? Hell, I remember back when you couldn't even have widgets on your Android homescreen other than the clock. Now look at your screen. That wasn't too long ago either.
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Click to collapse
Bam, You nailed.. it!
I saw it. I knew this hardware was going to be outdated very quickly. That's the number one thing that drives me to a phone is hardware, and G1 never had enough. MT3G caught my attention, and now I feel buyers remorse for buying so early. Damn good phone, but now its nothing compared to anything else.
r3s-rt said:
I saw it. I knew this hardware was going to be outdated very quickly. That's the number one thing that drives me to a phone is hardware, and G1 never had enough. MT3G caught my attention, and now I feel buyers remorse for buying so early. Damn good phone, but now its nothing compared to anything else.
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Click to collapse
All the original MyTouch was a G1 without a keyboard unless you happen to have a 32a device. The 1.2 was a nice step up, but quickly outdated.
I still believe the G1 could stick around in my household for a year or two more as a VOIP/PMP/HTPC remote. but not as a daily phone, let alone one I'd be willing to pay for service on.
Wish I could be bothered to put together a linux box and learn how to make a ROM/kernel with telephone services completely disabled...find out whether or not the wifis are tied to the celluar radio(ie can we free up 92 mb of RAM if we don't need that cell radio active and still keep wifi enabled/gps enabled(i know no to aGPS))...if any of this sounds strange, its 0545 and i'm tired.
jamesd86 said:
I still believe the G1 could stick around in my household for a year or two more as a VOIP/PMP/HTPC remote. but not as a daily phone, let alone one I'd be willing to pay for service on.
Wish I could be bothered to put together a linux box and learn how to make a ROM/kernel with telephone services completely disabled...find out whether or not the wifis are tied to the celluar radio(ie can we free up 92 mb of RAM if we don't need that cell radio active and still keep wifi enabled/gps enabled(i know no to aGPS))...if any of this sounds strange, its 0545 and i'm tired.
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Click to collapse
So basically you want your G1 phone for strictly a linux based computer system and not for a phone at all, that about it?
jamesd86 said:
I still believe the G1 could stick around in my household for a year or two more as a VOIP/PMP/HTPC remote. but not as a daily phone, let alone one I'd be willing to pay for service on.
Wish I could be bothered to put together a linux box and learn how to make a ROM/kernel with telephone services completely disabled...find out whether or not the wifis are tied to the celluar radio(ie can we free up 92 mb of RAM if we don't need that cell radio active and still keep wifi enabled/gps enabled(i know no to aGPS))...if any of this sounds strange, its 0545 and i'm tired.
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Im going to jump in and say YES! Why? Because I am deaf (read hearing impaired, profoundly deaf -- dont call me, nobody will answer, I cant hear you")
I got my first Dream in November 2009. It was because I was sick of the Sidekick and its baked-ness.
December 2009, I rooted the G1 because I quickly got sucked into the rooting forums and wanted to see what it could do.
I have been trying to figure out how to run this phone without phone.apk com.android.phone and Dialer. Its impossible since the telephony part is still tied into the SMS/MMS portions.
My point is...... the telephone part for a hearing user must use about...... say 1GHZ of space. What can this Dream do without all that phone?
I now own 6 Dreams, (1 bought, 5 rescued from the graveyard, all are working beautifully and I have big hopes for them one day) This is not just a phone. Its a beautiful piece of clocked machinery. I believe I will use a G1 until the day I die which will be within 6 decades.
So, instead of sending the G1's to the graveyard how about it
Binary100100 said:
So basically you want your G1 phone for strictly a linux based computer system and not for a phone at all, that about it?
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Click to collapse
No, I want it to run Android(yes, i know its a linux kernel). I want it to play media, navigate/have maps on sd card so i can replace a standalone gps on long trips, I want it utilize any and all apps that it can, games too. And I want it to do all this w/o the telephone parts taking up precious space. I can put google voice/sipdroid on it for voip capabilities.
yeah. I also want to know if the 64 mb of ram that would be wasted on the baseband radio can be recovered.
I would never give up my G1 even though I said that in the first post but... the G1 is just to amazing to me. The current G1 I own has a screen cable issue so the screen constantly turns black when ever you touch the bottom certainly, now I have to use a P.O.S. Sidekick LX 2007 Brown temporarily until Project Emerald or the G1 Blaze. If I could fix the cable I would gladly use this G1 until it dies before I replace it.
Or you could buy a used g1 on craigslist for 75 bucks. hell, if you got friends with android that have upgraded you might be able to score a free one.
I still use my G1... but i've had some hard times with it in the past... First time rooting I had a problem with the SPL and bricked the phone, it would stay on the G1 screen and not let me do anything else. So, I called Tmo and told them my phone stopped working so they sent me a new one and I returned the bricked one. Got lucky with that. cracked my digitizer once replaced that one from a friends G1 which became a part out. Gonna need to replace the menu button above the trackball later today, something is really wrong with it. Replaced the motherboard because the wifi stopped working never found out how to fix that... Then the HD2 was released... didn't know about it till 2 months later when I started seeing commercials for it so I picked one of those up. wondered what the 1ghz processor was like and HTC sense, this was all before they started putting Android on the HD2's. Just after 2 weeks of owning the phone I leave it on my windshield after a few hours of working on my car and take the car out for a test drive... all the while forgetting my phone... Cracked the screen and made a few scratches on the case but was still fully operational. Few more weeks later and I forget my phone on the roof of my car this time, and am driving about 70mph and hear a thunk and a thud and was asking myself wtf was that?... then I realized I don't have my phone in my lap and I started shaking and freak out a little bit and desperatly try to find it. Luckly I do... however this time I wasn't so lucky. Digitizer is not responsive and since it doesn't have a trackball the phone becomes totally useless. Slide my SIM card in my G1 once again and have been using it for awhile (I took my G1 everywhere my car would go just in case I had some bad luck or needed to use an app off of it.) I'm impressed with the speed of the G1, yes its already outdated but look its running Froyo and to me I figured it would be like putting windows 7 on a computer made in the 90's, but its nothing like that at all, its running it just fine, and sure its not as fast as the EVO 4 but its working good enough to be functional for a daily use phone and show off to my friend who just bought the vibrant and is anticipating the september OTA update to Froyo he was a little upset/jealous that I got it on my phone, and to be honest I had a big smirk on my face when I showed him everything it has.
Boring story I know... haha!
jhunterb18 said:
I still use my G1... but i've had some hard times with it in the past... First time rooting I had a problem with the SPL and bricked the phone, it would stay on the G1 screen and not let me do anything else. So, I called Tmo and told them my phone stopped working so they sent me a new one and I returned the bricked one. Got lucky with that. cracked my digitizer once replaced that one from a friends G1 which became a part out. Gonna need to replace the menu button above the trackball later today, something is really wrong with it. Replaced the motherboard because the wifi stopped working never found out how to fix that... Then the HD2 was released... didn't know about it till 2 months later when I started seeing commercials for it so I picked one of those up. wondered what the 1ghz processor was like and HTC sense, this was all before they started putting Android on the HD2's. Just after 2 weeks of owning the phone I leave it on my windshield after a few hours of working on my car and take the car out for a test drive... all the while forgetting my phone... Cracked the screen and made a few scratches on the case but was still fully operational. Few more weeks later and I forget my phone on the roof of my car this time, and am driving about 70mph and hear a thunk and a thud and was asking myself wtf was that?... then I realized I don't have my phone in my lap and I started shaking and freak out a little bit and desperatly try to find it. Luckly I do... however this time I wasn't so lucky. Digitizer is not responsive and since it doesn't have a trackball the phone becomes totally useless. Slide my SIM card in my G1 once again and have been using it for awhile (I took my G1 everywhere my car would go just in case I had some bad luck or needed to use an app off of it.) I'm impressed with the speed of the G1, yes its already outdated but look its running Froyo and to me I figured it would be like putting windows 7 on a computer made in the 90's, but its nothing like that at all, its running it just fine, and sure its not as fast as the EVO 4 but its working good enough to be functional for a daily use phone and show off to my friend who just bought the vibrant and is anticipating the september OTA update to Froyo he was a little upset/jealous that I got it on my phone, and to be honest I had a big smirk on my face when I showed him everything it has.
Boring story I know... haha!
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Click to collapse
Don't worry I show off my G1 to everyone who owns an Android phone that is newer with better specs. I say "Hey what phone is that?" "Guess what this is?" "a G1!!!!" "What can your phone do?" Mine can do that and this!" ""Why can your G1 do that and my newer phone can't?"" "G1 is to great of a phone... should have kept it "
Blackman778g said:
Don't worry I show off my G1 to everyone who owns an Android phone that is newer with better specs. I say "Hey what phone is that?" "Guess what this is?" "a G1!!!!" "What can your phone do?" Mine can do that and this!" ""Why can your G1 do that and my newer phone can't?"" "G1 is to great of a phone... should have kept it "
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Click to collapse
HAHAHA nice I need to try that with some people. Hopefully some Dev's can get Gingerbread on the G1 and then I can make my friend more jealous because he'll probably have to wait till next year to get it on his phone.
It feels so good to have this G1. A device with out dated specs, but with capabilty of anything out there. Hmmmmm maybe if we just swap in a gpu.... we should build G1s.. just like they build computers
Sent from my Chromatic Dream using XDA App
Hi Guys,
Just to say, I had my defective Galaxy S replaced recently (had only had it two weeks), however its becoming clear that the new one is much better in a few ways.
Although they look identical (are are setup exactly the same way), they behave differently in a few key ways.
First up, my battery life was pathetic on the first handset, I'd be lucky if it made it to the end of the day. With the new one, I can still have 65% to 70% left after the same useage and setup at the end of the day. Bad battery?
Second, I dont seem to get much lag now. Its still there under heavy use but nowhere near as bad as it was....maybe it was a bad install on the first one? Although I did factory reset it, and it was still the same.
Third, Kies now connects perfectly every time. This drove me nuts on the first handset, kies would sit at connecting while the MTP app rebooted itself over and over on the phone. I worked out through reading, and trial and error that it was the internal sd card that caused it. Or rather specific files on the sd card, format it and it would connect...install my apps and it wouldn't.
The new phone however doesn't care what apps are on it (installed everything that was on the first one), it just connects. I have checked the firmware rev and its the same as phone one. Wierd
Fourth, my recovery mode now works It would never work on the first phone. In the end this was the reason it got swapped.
The phone was acting a bit weird so I took it to a Samsung service point who said they would flatten it and flash new software, however when they tried the bootloader / recovery would not work. They then said that this was a fault and it would need to be sent back to Samsung to fix recovery mode, however the phone was still under DOA with the shop I brought it from so I took it there with a note from the service centre to back me up. Hence I now have a new phone, and recovery mode works.
So two phones owned with in two weeks, from the same shop....different beasts. Quality control anyone?
Just thought I'd share my experiences with you.
Pete.
Good to hear your up and running on a proper phone.
One thing people don't seem to get is that when it come to mass production/manufacturing, there are going to be units that get shipped that are defective.
Quality control cannot possibly check every unit 100%, most is done by the way of batch inspection ( a few units from each batch) to check for major/minor flaws.
This goes for all manufactured products. I bought a Sharp LCD TV a few years ago and when I got it home I noticed there were significant ghost images especially in dark scenes. I took it back and they told me that 1 in 5 of any TV is defective. I took home another one, same make and model, have had it for over two years and it is still crystal clear.
Once people realize this they will enjoy their products much more. Put them to the test, in store or at home and keep it if it's good, return it if it's not. If you are happy with a product other than a possible defect it makes no sense to exchange it for something else unless you go through a few and they all have defects then this indicates poor quality all together. If possible, go to a different location to make the exchange, it is possible for one store to get a whole bad batch.
This does not mean that there is no crap out there. No shortage of that for sure. That said, who can name ONE manufacturer, besides Ferrari, that puts out 100% non defective products. ;-)
Hey man, yeah I agree with most of what your saying. It just surprised me a little how the same product can differ, but I guess this goes some way to explaining the different opinions / problems people have on / with the same hardware.
I'm happy now because I think I've got a good one, but someone else may not be so lucky. The thing is I would never have known the difference, if I hadn't had it swapped out.
By the way, didn't Ferrari have to recall the 458 Italia recently for turning into a fireball?
hansonator said:
Good to hear your up and running on a proper phone.
One thing people don't seem to get is that when it come to mass production/manufacturing, there are going to be units that get shipped that are defective.
Quality control cannot possibly check every unit 100%, most is done by the way of batch inspection ( a few units from each batch) to check for major/minor flaws.
This goes for all manufactured products. I bought a Sharp LCD TV a few years ago and when I got it home I noticed there were significant ghost images especially in dark scenes. I took it back and they told me that 1 in 5 of any TV is defective. I took home another one, same make and model, have had it for over two years and it is still crystal clear.
Once people realize this they will enjoy their products much more. Put them to the test, in store or at home and keep it if it's good, return it if it's not. If you are happy with a product other than a possible defect it makes no sense to exchange it for something else unless you go through a few and they all have defects then this indicates poor quality all together. If possible, go to a different location to make the exchange, it is possible for one store to get a whole bad batch.
This does not mean that there is no crap out there. No shortage of that for sure. That said, who can name ONE manufacturer, besides Ferrari, that puts out 100% non defective products. ;-)
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Click to collapse
Hate to say this but theres been a recall on a certain Ferrari (458 Italia) due to about 5 sudden engine fires , Seems they are infact too HOT to handle. Heaps of pics of them fire on google
So eh.. even Ferrari has problems
Also it seems that Samsung had enough of noobs flashing beta roms and bricking them so they disabled the recovery modes after the first batch of the device. I myself don't really care as they never advertisted the fact the device has a recovery mode but everyone else seem to think its their RIGHT to have that mode so I'm guessing theres heaps of demands for exchanges which is cloging up the repair centres/supply for legit problems.
Actually, bell Canada re-released the UGJH2 build for the i9000m with the spl fix which enables the the recovery/download mode.
madpete said:
So two phones owned with in two weeks, from the same shop....different beasts. Quality control anyone?
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Click to collapse
Your previous phone might have had faulty hardware, but its more likely that it had a different (buggy) firmware.
LOL, did not hear about that. Well there you go. If a company that hand builds and rigorously tests every unit that it sells can put out duds then expect nothing from anybody.
hehe i know the feeling. my girlfriend and i both got a galaxy S in the same week from the same shop..
connecting to Kies was for her no probs at all..
for me: it was a total pain in the ass
androiderer said:
Actually, bell Canada re-released the UGJH2 build for the i9000m with the spl fix which enables the the recovery/download mode.
Click to expand...
Click to collapse
Could you clarify what you mean by this? I have a liberated (unlocked) i9000m that I'm using with Fido, is this an update I could install?
Thanks.
Sent from my GT-I9000M using XDA App
I've got 2 Galaxy S' here, one of them has a bluish tint, and the other one has a yellow tint. <_<
sturmeh said:
I've got 2 Galaxy S' here, one of them has a bluish tint, and the other one has a yellow tint. <_<
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I've had the exact same thing today. I saw the new Galaxy S from a friend, and it was way more bluish than my yellow display. Is this soft- or hardware related??
Any differences between the performance of these guys?
I'm very pleased with the 2nd handset I've got, curious now if its hardware or software....
I can appreciate now why some people have issues with what is a great phone.
I've just returned my Galaxy S due to a bad flash (caused by Kies crashing) and an inability to get into recovery mode. I've had a couple of Android phones and flashed software on them so I'm not a noob but nowhere near an expert. I took it to their approved repairer to be told that because they couldn't get recovery mode there was nothing they could do and I'd need to contact Samsung to arrange an exchange as the unit was obviously faulty.
I was annoyed with Samsung's response. First they said they'd organise an exchange (the phone's only 3 weeks old) and when no-one contacted me to organise I called them and they said they couldn't exchange and I'd need to take it to their approved repairers and get a job number. I explained their repairer wouldn't give me a job number as there was nothing they could do. Eventually I managed to speak to someone at Samsung who was organising a send-back bag to me so they could see for themselves there was a problem. Guess what, that was Wednesday and no bag arrived. I took the phone to the first approved repairer and asked them to send back to Samsung and deal with it.
I was told it would take about two weeks but that when it comes back not to expect the problem to be fixed as the work is normally subbed out to another company. The aftersales from Samsung is absolutely shocking to say the least and I've gone from recommending the phone to everyone I know to keeping my mouth shut or trying to push people in another direction.
Guess I was lucky I had a 28 day DOA then, that's not good. Sorry to hear that man, customer service is everything.
woutertichelaar said:
I've had the exact same thing today. I saw the new Galaxy S from a friend, and it was way more bluish than my yellow display. Is this soft- or hardware related??
Click to expand...
Click to collapse
It is normal that happens during the manufacturing of the display
boogie71071 said:
The aftersales from Samsung is absolutely shocking to say the least and I've gone from recommending the phone to everyone I know to keeping my mouth shut or trying to push people in another direction.
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Click to collapse
What country are you in?
Catalyst2012 said:
What country are you in?
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Click to collapse
I'm in the UK.
As an update, had a call from Samsung today saying they'd reviewed my complaint and felt the service I'd received was shoddy and they'd push my repair/replacement along as quick as they can once they get the handset back (fingers crossed but not expecting miracles)
I'm not usually one to start a thread regarding customer service, but after my latest HTC encounter I felt it only fair.
Several months ago I managed to brick my Nexus One while flashing ROMs and themes. I called and was told I could either send it in for repair, or have a refurbished unit sent to me. I chose to have my device fixed since it is in mint condition, except for being bricked. They sent me a prepaid overnight shipping label and they had it for one week. They then shipped it UPS overnight and I had it back working perfect. Now, it was only rooted via one click root with the bootloader still locked and CM6 installed. It came back running the latest version of froyo and I simply re-rooted using one click root.
Me next experience was just this week. I ordered the car dock and it was shipped USPS and took four days to arrive. When I put my Nexus in the dock: nothing. Would not charge, pair, etc..nothing. I called and told them of the issue and they sent me a prepaid UPS overnight shipping label. I shipped it back and within 24 hours received notice that it had arrived at HTC, and a new dock was shipping. This time it was shipped UPS overnight! I received the new dock the next day and it is working perfectly.
The best part about HTC, IMO, is that a human answers the phone almost immediately. You have to listen to options for where your call should be directed, but a human always answers after that. It's always a friendly person who I can understand perfectly. I know others have had major issues with HTC customer service so I thought I should post regarding my good experiences just in fairness. I don't doubt others are having very real issues, I just wanted to post my good experiences. The one thing I will say is that I am ALWAYS extra nice so as to make sure the CSR doesn't get mad and bury my order or something.
The great build quality of the Nexus One and my customer service experiences is why I desperately want HTC to make any Nexus Two.
I've had nothing but great experiences with HTC too. I've had a problem where the last two swaps they sent me weren't able to properly make calls. I usually would be FURIOUS with this turn of events but HTC is so pleasent on the phone I couldn't be mad if I tried
ap3604 said:
I've had nothing but great experiences with HTC too. I've had a problem where the last two swaps they sent me weren't able to properly make calls. I usually would be FURIOUS with this turn of events but HTC is so pleasent on the phone I couldn't be mad if I tried
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Same with me...I was so pissed the damn dock wouldn't work I was ready to punch someone. However, when a rep answered the phone she was so nice I just couldn't be mad anymore.
Wow that's awesome. I am glad to hear that you guys are so happy with them. I'm gonna buy the docks tomorrow
Sent from my Nexus One using XDA App
That's very good repair turn around! HTC ppc's have always rocked for me.
Sorry to hijack the thread a bit, but you said that you didn't unlock the bootloader.
What is HTC like for people who DID unlock the bootloader, and experience an issue that is patently nothing to do with using a custom ROM?
(I can see why HTC might deny a warranty repair if you've burnt out your flash with the high-brightness mode in some apps, but I mean failures that can't be attributed to user stupidity + custom ROM)
I unlocked my bootloader. My trackball started to not scroll down and nothing I tried would work. I called them and they sent me a replacement withhin days but its screen was kinda screwey and dark so I had them send me another replacement and it was two days later I had another one. I sent both defective phones back and never heard anything again. It is my opinion that they don't care about the bootloader if it is obviously hardware related.
My experiences with HTC have also been good! They swifty replaced my nexus with a broken power button.
They even through in a new battery, new battery cover, and new headphones!
Nice people.
Thanks for sharing. IMO, a little too much complaining about HTC was going on lately. I always felt that HTC is an awesome company that makes high quality phones and I'm always glad when they post high profits. Especially when they are sticking it to Apple, who's always been a sneaky villain in my world.
DarkDvr said:
I always felt that HTC is an awesome company that makes high quality phone
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It's funny you mention "high quality phones". My best friend is on USCellular and uses a BB Pearl. I've been bugging him about going Android for months and with the release of the Mesmerize, he decided it was time. Well guess what? He HATES the build quality of the Samsung and was drawn to the HTC Desire(which is almost a twin of the Nexus One except the Desire has a few hard keys). I explained the differences in software but it looks like he is going to go with the Desire based on the build quality! It was really hard to argue with his decision. The Mesmerize felt like a cheap piece of crap. He's not a gadget guy like me so he'll never miss the difference in software, etc... HTC makes some seriously sexy devices.
tpsych said:
From what I have read, they have only been talking about undergraduate subsidized loans. As stated above, I haven't seen anything about graduate loans.
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... Great all the nation needs is more business and communication degrees out there.
Guess I jumped the gun there
Sent from my PG86100 using Tapatalk 2
after playing around with the galaxy nexus for a while i had to trade it back in for a sensation since the nexus felt like cheap plastic in my hand compared to the sensation i wish google will stop samsung from creating the nexus devices and give it back to HTC
Where?
Sorry, didnt check the date of OP.
Sprint should offer an exchange program to go from Epic --> Nexus S 4g.
Because Samsung has failed to resolve long standing problems (dropped keys, tws, gps to name a few) let alone provide promised updates, they should allow Epic owners to exchange their phone for a Nexus, no charge. Because the nexus will be supported by google, it will have issues resolved in a timely manner and provide all promised functions.
It's a long shot, but if sprint actually cared about their customers they would do this and bury these epic's out in the desert next to the Nintendo E.T. game cartridges...
Update: E.T. was on atari...
Yeah it dosnt hurt to dream ha
Sent from my SPH-D700 using XDA App
Lol @ the Nintendo E.T. game cartridges. That game was horrible.
I'm 12 and I agree with this
Epic 4G.. the ishtar of phones?
I believe E.T. was for the Atari 2600. Worst. Game. Ever.
An exchange program would of course be nice, but they would have to do it on all phones. For example any time a second version of a phone comes out, they would have to offer an exchange for people who bought the 1st version right before the new one came out. (That always ticks people off , lol)
If only, if only. It'll never happen, of course.
I very well may be the only one, but after EB13 dropped, I've become quite happy with my Epic. Bought a Yoobao battery to deal with the whole "eating battery" thing, and flashed Syndicate. If nothing else, we can look forward to (hopefully) easier porting of purely Google-baked Gingerbread to the Epic?
Robyn25 said:
An exchange program would of course be nice, but they would have to do it on all phones. For example any time a second version of a phone comes out, they would have to offer an exchange for people who bought the 1st version right before the new one came out. (That always ticks people off , lol)
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It's not about getting acnewer phone. Its about getting a phone that isn't defective.
Basically, you have to choose between having a boring phone and a defective phone. Th nexus s hardware is going obsolete soon, but it is still easily the best android phone available. Similarly, the palm pre I had before, IMO, made every other smartphone os obsolete, but it too was defective. The epic hardware, at the time, but every other phone to shame, it just sucks that it doesn't work half the time. I really thought they would fix gps within a week or two and it would be ok, but here we are wiz months later and it is still broken.
Kawinma said:
If only, if only. It'll never happen, of course.
I very well may be the only one, but after EB13 dropped, I've become quite happy with my Epic. Bought a Yoobao battery to deal with the whole "eating battery" thing, and flashed Syndicate. If nothing else, we can look forward to (hopefully) easier porting of purely Google-baked Gingerbread to the Epic?
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If they fix the TWS and keyboard skipping thing (which only happens very occasionally for me) the Epic would be an exceptional phone. Since it looks like the developers here at XDA have fixes for both I'm not too worried. None of these are disabling bugs, it would be crazy to expect a free upgrade. I've been on stock EB13 with Genocide kernel and I'm pretty happy with my phone.
Besides, I'm not sure I'd be willing to give up my hardware keyboard and removable SD card. The Nexus doesn't really seem much better than the Epic.
Kawinma said:
If nothing else, we can look forward to (hopefully) easier porting of purely Google-baked Gingerbread to the Epic?
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This is what I'm thinking/hoping. Given how close the two are this should be fairly easy to port to the Epic right? Other than hardware keyboard, removable instead of fixed storage, and lack of NFC, the two are near identical afaik. Would love to see the Nexus S 4G rom ported to our Epic 4G since it would be able to do what CM7 can't: use 4G radio (which is why I refuse to run CM7, lack of 4G on a 4G phone is a deal breaker imho).
Kawinma said:
If only, if only. It'll never happen, of course.
I very well may be the only one, but after EB13 dropped, I've become quite happy with my Epic.
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No, you're not alone. The only problem I've seen that everyone's complained about was the camera FC when changing to sports mode, and that was because I actually went to try and duplicate it. Everything else has been flawless for me. GPS has been fine since I initially got it working on DK28. No Bluetooth problems to speak of. :shrug:
Orbiting234 said:
This is what I'm thinking/hoping. Given how close the two are this should be fairly easy to port to the Epic right? Other than hardware keyboard, removable instead of fixed storage, and lack of NFC, the two are near identical afaik. Would love to see the Nexus S 4G rom ported to our Epic 4G since it would be able to do what CM7 can't: use 4G radio (which is why I refuse to run CM7, lack of 4G on a 4G phone is a deal breaker imho).
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They can't do it yet. Personally, I have no doubt they will get it working. 4G is no big deal to me since it's spotty at best in my area.
drizek said:
It's not about getting acnewer phone. Its about getting a phone that isn't defective.
Basically, you have to choose between having a boring phone and a defective phone. Th nexus s hardware is going obsolete soon, but it is still easily the best android phone available. Similarly, the palm pre I had before, IMO, made every other smartphone os obsolete, but it too was defective. The epic hardware, at the time, but every other phone to shame, it just sucks that it doesn't work half the time. I really thought they would fix gps within a week or two and it would be ok, but here we are wiz months later and it is still broken.
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I understand that some people have had issues with their phones, but many have not, including me. My gps has always worked and I have always loved my phone. So, my phone is not defective. The phone I had before this was a blackberry Tour. I am not talking bad about blackberry (b/c I loved my curve) but that phone was HORRID. I couldn't get service anywhere, always dropped calls, and no one could ever get ahold of me. I called sprint an insane amount of times over that phone, they kept trying to fix the problem by sending airraves, updating prl , whatever.. anyway ended up going past my limit to trade it in and I just had to suck it up and get a new phone as soon as I could. I didn't get an exchange when a newer blackberry came out. My point is, if they did exchanges for this phone , they would have to do it for them all. This isn't the only phone that has had issues. They will all have issues. If your phone really is that defective, you should have taken it back, just like I should have taken the tour back.
They do have a buyback thing, but when they offered me $130 for my epic when I got the shift, I told them I would keep it for that money.
Ebay is giving you $190 for the epic
iSaint said:
Ebay is giving you $190 for the epic
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Haha, thank you sir that's awesome.
Sent from my SPH-D700 using XDA App
iSaint said:
Ebay is giving you $190 for the epic
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Hmmm.
i have an epic that could go for 190...and I have a 2 year upgrade for 150..
o****.
I can't seem to understand why people hate their epics. Granted, I also want a nexus 4g... but I don't need it one bit. My keyboard doesn't skip, gps locks fast... basically every complaint I've ever read. Now that's not to say I've never had them. I seriously think the flaw to all the problems is in software. Keep trying new roms man. Im on midnight 4.1. My battery lasts a constant 20 hours, that's with brightness at a constant max with cpu at 1ghz with the undervolt, gps locks within 5 secs, no camera lag (actually it feels like its never taken pics and videos this well...)
Im sure this isn't everyone elsewhere experience but I think no matter what you issues Theres a fix. Im an idiot but my epic works the way its supposed to. The only thing I want now is gingerbread just so we can have hardware acceleration. I think theres a much bigger list of phones out there that deserve to be buried out in the desert, but this isn't one of them.
Sent from my SPH-D700 using XDA App
E.T. google map home...
/looks at broken compass
side note : do I smell a HTC touch pro to HTC touch pro 2 free upgrade fiasco like before? maybe..
Didn't Sprint do the same thing back with the Mogul -> Touch Pro? Mogul was a failure so they upgraded people to a TP for no fee.