http://forums.t-mobile.com/t5/Nexus-One/UPDATED-No-3G-or-Fluctuating-between-3G-amp-Edge/td-p/291918
This is good, that's the first step to fixing the issue. letting the public know that you know.
T-mobile actually released an internal memo announcing this issue to all reps.
If anyone can reproduce this issue, and wouldn't mind working with me.. Send me a PM please.
Now let's see how long it takes for a fix
Tom doesn't know what the problem is though otherwise they wouldn't be asking like this... I say it takes a week or so to figure out...
Actually I am a nexus one owner and I haven't had any problems, the phone is magnificent.. but if you are experiencing a problem, let me know I'm sure I can help fix it.
I got Nexus One with new T-mobile contract and have this problem. I tried to set the phone to "WCDMA Only" and I can't even use the phone as it gets no signal. I am using Any Cut app for this.
I am new to Tmobile so don't know how good their service is INDOORS. But, I am in my office in Downtown Washington DC where I never had issues with AT&T 3G. Even the iPhone is able to get 3G here. Same problem in my house basement where I never had issues with AT&T. On T-mobile 3G map my area is in the middle of thick RED for 3G. So, I am not even close to the borders. I wish I had another Tmobile 3G phone to do some tests.
If no firmware update is announced with a fix I need to return my phone as they only have 14-day return policy and I am not sure if the 14-days starts from the date of purchase or date of delivery.
Other than 3G issue and TMobile service this phone Rocks.
Related
I am chatting with T-Mobile customer service now, we'll see what they say but as of now if I go online a T-Mo page pops up and this is what I get:
"To connect to the web with the device you are using, you will need a webConnect data plan"
Did anyone have anything like this happen to them?
same problem here. i called they had no idea plan looked fine and told me i would need to call htc. weird thing is i have a nokia n900 that is fine i swapped the sims and same message on the nexus but the n900 still works.
Same here, I hope they fix it soon. Worked fine last night.
Did it just start for you? I didn't notice until early this morning. This might be happening all over. The t_mobile said my network needed to be updated. Had me remove the battery and still nothing. She then said it's outta her hands and gave me a Google number.
I am not calling yet. Still waiting to see what happens. Thing is, I can go to google and search -- results come up. So the web is working, its just like t-Mo restricts it when trying to go any further.
The lady said they might have me swap out the phone. But my phone is perfect - no dust, or anything like that, so I will do what it takes to not do that.
I am guessing this rep doesn't know what's going on. At least I hope.
EDIT: I am from the Philadelphia area BTW.
Double Failure in West Texas, best I can say it it was around 2:30am Mountain. TWO Nexus (Nexi?) crapped at the same time, wifi connection still worked.. just got off the phone with T-Mobile and they tried to pass me off to Google and I dug in heels and got a supervisor... and he said they had a LOT of calls coming in for the same thing. Got them to file a trouble ticket. Gotta be something in their network, was SHOWING a solid 4 bars of 3G AND/OR EDGE (I swapped them by hand) and nutting, nada.. "you need a webconnect data plan"... and they checked our account and it was all set up right.
Sounds like someone farkled something up real good.
Wow so it doesn't seem to be just in my area. I too always get 3-4 bars of 3G. I wonder if this is just a problem for N1's?
booloobunny said:
Wow so it doesn't seem to be just in my area. I too always get 3-4 bars of 3G. I wonder if this is just a problem for N1's?
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I moved the sim card over to one of my old G1's (thank goodness still had battery in it) and things worked just fine.. so yeah, someone ginked the T-Mobile network to.. not recognize the N1 for a data plan? Since it's 'not a T-Mobile device'??? Ohhhhh this is gonna get ugly..
This just popped up on the T-Mobile forums...
"Nexus Webconnectivity Issues: 1/29/10 (starting around 3:30am cst)
There is apparently an issue going on with web connections that started around 3:30am cst today. A phone call to T-Mobile tech support got routed to HTC tech support, and they are well aware of the issue. They say they have been flooded with calls regarding the issue. As of 6:30am, they have no idea what is causing the problem but are looking to the issue. They hope to get the issue resolved as soon as they can identify the problem. If anyone representing T-Mobile can get us more information, it sure would be appreciated. Tech support was rather vague."
Just out of curiosity, is anyones nexus 1 receiving data on T-Mobile right now?
Only via WiFi
webConnect data plan
Same thing just happened to me at about 7:45 am. It was working fine earlier this morning, then suddenly I get the webConnect data plan message and it won't connect over 3G or Edge. I live in Indianapolis, IN.
Wow why now,when I'm ordering mine today. =/
Something tells me that its a scheme of them trying to lock everyone into that awful 500a month 80 dollar plan...
Same Issue in NYC as well!
I have called T-Mobile and HTC. This is without a doubt a TMO problem and the reps have no clue! All they do is switch you over to HTC Tech support, lol! The endless loop until someone figures out whats wrong.
Out of curiosity, are those that are having problems currently enrolled with the G1 data plan? I am still using my older G1 data plan for 24.99 per month and was told I did not have to change my plan.
Also, its not totally out. My VOIP software is working and connecting fine. Seems to be only web browser.
dave98rt said:
Just out of curiosity, is anyones nexus 1 receiving data on T-Mobile right now?
Click to expand...
Click to collapse
Getting data on my Nexus One - 3G Outside of Chicago Android data plan.
Same problem in Atlanta
Definately the broswer. News/weather widget works till you try to get to the full story, then craps out. Ohm, market is broke too.
ilanad said:
Definately the broswer. News/weather widget works till you try to get to the full story, then craps out. Ohm, market is broke too.
Click to expand...
Click to collapse
So it twitter connectivity via API
I'm thinking Old Data Plans are the problem!
I am thinking the only N-1s with a problem are G-1 converts that have older "cheaper" data plans. TMO can't force you out of that plan but maybe they tried switching something and forgot to include that! Maybe a stupid idea but it is a feasible one. The newer "android" plans are alot more money!
I'm on the android plan and not working
Maps and G mail also broke.
Having had this X10 for 4 weeks now, I have to say it's been uphill. Coming off the TREO line (who had more than it's fair share of issues) Then to WIN6. I was pretty happy to get all the feature rich options on this Sony.
Problem I'm having here is connections.
In the 4 weeks, I've had 3 occurrences (lasting days at a time) where the network will not deliver calls to the phone. Right to voice mail. I've swapped the SIM into my old BlackJack II and still no calls incoming OR out going. I get "NETWORK BUSY". With my girlfriend having bought the same phone a week later than I did, she is having the same issues at the same times.
Albeit mine is flashed with generic NA, rooted etc.. I don't see this as being a contributor to this issue. So my question to Southwestern Ontario X10 users is.. Are you getting the same type of issues?
-Calls not going out or coming in.
-Data will not go out or come in via 3G or WiFi
-Dropped calls
-Calls straight through to voice mail
Rogers TECH level 2 says nothing (calls maybe monitored for training purposes) and for firing their rear ends should they cast shadow on Rogers holy cow 3G mess. A girl in iPhone support said 3G issues since beginning of Sept. My guy didn't have the minerals to admit it.
Wait, are you having issues with Wi-Fi too? Because that shouldn't have anything to do with Rogers.
I live in SW Ontario (Windsor) and neither I nor anyone I know has been having issues with reception.
Did this just start happening recently? I don't know how to fix it, but you could definately get some free stuff added to your plan if you argue with Rogers about how you don't get any reception
I live in London ON, with no problems at all with connection our reception I have 4 bars as I type but yah if your having problems with WiFi then defiantly something more then just connectivity issues more like a hardware issue.
Sent from my X10a using XDA App
I live in Hamilton, and know for a fact that they've been having issues around here, because I've seen the techs working on the towers! That being said, I've noticed a lack of getting a 3G signal in those areas, not a lack of data coming through.
As previous posters said, if WiFi isn't working either, it's gotta be a device problem.
I'm in the Caledon area and the calling portion of the phone has been solid. I've had a problem the last few days but I've confirmed with Rogers that the local tower is messed.
Did you get a new SIM card when you got the X10? I've heard folks are having problems with older Sim cards.
No problems with signal here in Ottawa. Phone calls always seem to get through, and sound fine. Think I've had one dropped call since getting the phone, and that was at my work where the building tends to cause general reception issues on most phones.
Definitely try a new SIM if you haven't already. My X10 wouldn't even boot with the SIM from my old phone.
Brantford here, no connection problems whatsoever.
Thornhill, Ontario here. I'm on Fido, but they use the same network as Rogers anyway. No connection issues here. In fact, much better reception on my X10 than previous phones (iPhone 3g, Motorola Milestone).
Kingston, ON here and no problems as well. Though I did have issues when I got the phone and I used my old sim card. Tech said to get new sim card so I did and no issues since then! Ive had the device 7 weeks now.
Sent from my rooted X10a using XDA App
I live in London and since early September a lot of us have been experiencing network problems on/near UWO campus. Very delayed sms messages, inability to place phone calls, spotty (at best) 3G coverage and consequently very slow data speeds. Many of us have contacted Rogers and complained about it, supposedly it's due to a "poor coverage area" totally isolated around the university, but most likely their network is just overwhelmed now with number of students back in town, hopefully they address and fix these issues soon.
rvictorg said:
I live in London and since early September a lot of us have been experiencing network problems on/near UWO campus. Very delayed sms messages, inability to place phone calls, spotty (at best) 3G coverage and consequently very slow data speeds. Many of us have contacted Rogers and complained about it, supposedly it's due to a "poor coverage area" totally isolated around the university, but most likely their network is just overwhelmed now with number of students back in town, hopefully they address and fix these issues soon.
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No problems here in Toronto (Downtown)
Don't know if that is South Western enough
Toronto no probz..
I live in woodstock and have had no issues at all. Sorry man
Sent from my X10a using XDA App
Newmarket 4 solid bars no issues at all.
My old sim card did not like the xperia, new one has been just fine.
No probs here in East York (Toronto).
Mississauga here, no problems at all!
When I talked to tech support yesterday I was told Rogers was aware of and resolving the network problems in south western Ontario, mainly the London area I guess (which where I am) has been experiencing a lot of issues the past couple weeks. Has nothing to do with reception bars or anything on the X10, any device on Rogers has been experiencing the same thing. Hopefully Rogers sorts it all out soon
Toronto, on. i had alot of issues with the phone such as receiving txts like 4 hours late, losing 3g for couple of hours, having 100 dropped calls a day. rogers told me x10 requires new sim (bs imo), got a new sim, same issue. got a new phone, all the other issues went away however i still have 10-20 dropped calls a day.
Rogers is aware of the 3G network issues from woodstock to windsor. It's been a long month of issues.
I think it has to do with many people getting smart phones and using more of the network. meh my .02
I'm in Windsor and have been experiencing the same problems. Rogers knows about it. I work in a factory and when the network goes down it is all smartphones, Iphones, X10, htc etc. I have checked. I advise everyone to call Rogers and demand a bill credit. Most of the guys at work have called and gotten half their bill credited for the month and will do so again next month if the problems still exist. I will definitely be calling customer service myself tomorrow.
I am hoping for some insight into an ongoing issue I have been having with both my HD2 and my Nexus One.
The HD2 and the N1 are both stock with the latest Android/Winmo updates.
Here's the issue, I live just outside of Philadelphia in an area that is 3G/HSDPA+ rich based on the T-Mobile map. However, I would say 8 out of every 10 voice calls result in my phone dropping from 3G or HSDPA down to Edge or GPRS on my N1 as well as on my HD2. As soon as I hang up the HD2/N1 goes to Edge within a few seconds then to 3G or HSDPA after another 10 seconds. This can happen while static or on the go. I had this happen to me while driving into Philadelphia via 76 and the Vine St expressway. (Anyone in this area knows 3G is strong on these roads). I was on hold waiting for customer care for 45 minutes while the phone was synched to my cars Bluetooth and I saw the G signal icon the entire time. No data worked while on the phone call (obviously). Right after I hung up a bunch of emails came through.
I have reset both phones many times and have had my HD2 swapped out including the sim card and battery with no difference. I have spoken with the T-Mobile PDA department and while they're pretty good they can't figure it out.
I have used a unlocked/jailbroken iPhone in the same area and it never dropped off Edge to GPRS while I used it on T-Mobile's service. While I used it on AT&T's network it never dropped off 3G.
I'm at my wits end, I pay for something that according to T-Mobile I should be able to use my phone to talk and access data at the same time while connected on the 3G network and they agree the area's I travel in are 3G rich but here I am with no real resolution.
If anyone has any ideas I would love to hear them. I will be updating my phone to a new HSDPA+ device once T-Mobile in their infinite wisdom decide to grace us with a 4 plus inch touch screen phone but until then I would like to get what I pay for.
Thank you in advance for your insight.
Sent from my Nexus One using XDA App
You might have a hd2 with a bad radio. I purchased a T-Mobile hd2 the day it came out and had it only for about a week before sending it in for the exact same.reason. t-mobile tried everything but nothing seemed to work ( check my apn settings, refresh my line etc....) so they sent me a new hd2 and I noticed the new one had a red reset button instead of a yellow one that my original hd2 had . Maybe it was just coincidence but I have not had the problem at all on the new one .
Sent from my HTC HD2 using XDA App
Birdsfan said:
I am hoping for some insight into an ongoing issue I have been having with both my HD2 and my Nexus One.
The HD2 and the N1 are both stock with the latest Android/Winmo updates.
Here's the issue, I live just outside of Philadelphia in an area that is 3G/HSDPA+ rich based on the T-Mobile map. However, I would say 8 out of every 10 voice calls result in my phone dropping from 3G or HSDPA down to Edge or GPRS on my N1 as well as on my HD2. As soon as I hang up the HD2/N1 goes to Edge within a few seconds then to 3G or HSDPA after another 10 seconds. This can happen while static or on the go. I had this happen to me while driving into Philadelphia via 76 and the Vine St expressway. (Anyone in this area knows 3G is strong on these roads). I was on hold waiting for customer care for 45 minutes while the phone was synched to my cars Bluetooth and I saw the G signal icon the entire time. No data worked while on the phone call (obviously). Right after I hung up a bunch of emails came through.
I have reset both phones many times and have had my HD2 swapped out including the sim card and battery with no difference. I have spoken with the T-Mobile PDA department and while they're pretty good they can't figure it out.
I have used a unlocked/jailbroken iPhone in the same area and it never dropped off Edge to GPRS while I used it on T-Mobile's service. While I used it on AT&T's network it never dropped off 3G.
I'm at my wits end, I pay for something that according to T-Mobile I should be able to use my phone to talk and access data at the same time while connected on the 3G network and they agree the area's I travel in are 3G rich but here I am with no real resolution.
If anyone has any ideas I would love to hear them. I will be updating my phone to a new HSDPA+ device once T-Mobile in their infinite wisdom decide to grace us with a 4 plus inch touch screen phone but until then I would like to get what I pay for.
Thank you in advance for your insight.
Sent from my Nexus One using XDA App
Click to expand...
Click to collapse
If it happens on both phones we know it's not the phone... Are you always in your car when it's doing it?
No I'm not. In the car or out doesn't seem to matter. There does not seem to be a common thread other than both phones are from HTC. Maybe the phone is trying to conserve power or something??
Sent from my Nexus One using XDA App
Is anyone else experiencing problems with 3G staying connected today in the Philadelphia / South Jersey area?
4G is working and stays connected but my 3G data connection keeps dropping. The 3G icon will disappear from the bar when the connection drops. I have a good signal, or so it seems, and i'm in an area where I typically never have a problem. I am running the latest stock OTA firmware without root on 0003 hardware. I have tried rebooting and updating my profile / PRL.
Any suggestions or feedback would be appreciated...
danbriggs said:
Is anyone else experiencing problems with 3G staying connected today in the Philadelphia / South Jersey area?
4G is working and stays connected but my 3G data connection keeps dropping. The 3G icon will disappear from the bar when the connection drops. I have a good signal, or so it seems, and i'm in an area where I typically never have a problem. I am running the latest stock OTA firmware without root on 0003 hardware. I have tried rebooting and updating my profile / PRL.
Any suggestions or feedback would be appreciated...
Click to expand...
Click to collapse
Hmm... people think that sprint "may" be planning some kind of network change due to slow speeds everywhere. Could be whats happening there?
aimbdd said:
Hmm... people think that sprint "may" be planning some kind of network change due to slow speeds everywhere. Could be whats happening there?
Click to expand...
Click to collapse
i hope this is what's happening.
Not having problems in philly today, buy had tons of trouble last week. Maybe its related to areas? I'm south/south west philly.
Sent from my PC36100 using XDA App
Phoenix is in the ****ter right now. .02mbs average speedtest...
GatoEnFuego said:
Phoenix is in the ****ter right now. .02mbs average speedtest...
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Click to collapse
new york as well, one thing that seems to fix some issues (not all of em) is going into the keypad, dial ##3282# press Edit Mode enter your msl then go into data profile, press the menu key and press reset, that seems to help a little...
if u need ur msl code download msl reader from the market (free app)
Thanks for the feedback... For now at least my connection is solid. Today was the first time I've ever experienced this issue.
Sprints network is suckin all over the place for the past month or 2. Youll going to be waiting a very long tome.to use anything that involves data usuage. Your lucky if you get to watch a full you tube vid without getting an error message. Sometimes when i send a pic message it just stays sending for hours. I called and complained...they gave me a $30 credit for bad servide. I also told them even though they issued me a credit and if the issue is not resolved in 2wks i will be cancelling my contract with them and i better not get a cancleation fee for doing it cause it is not my fault. Rep ....actually i think it was a supervisor that said it is a coverage issue im having and blamed it on out towers, wich is bs cause ive called.several times and complained. So either A. they take to long to fix.issues or B. It happens way to often and i cant use my phone for.the reasons i bought it for. I actually dropped the call cause of poor service while on the phone with another rep.
I gave sprint a chance...now its back to verizon. Prices are great on sprint but what good is it if i never have service.
skillzo1 said:
Sprints network is suckin all over the place for the past month or 2. Youll going to be waiting a very long tome.to use anything that involves data usuage. Your lucky if you get to watch a full you tube vid without getting an error message. Sometimes when i send a pic message it just stays sending for hours. I called and complained...they gave me a $30 credit for bad servide. I also told them even though they issued me a credit and if the issue is not resolved in 2wks i will be cancelling my contract with them and i better not get a cancleation fee for doing it cause it is not my fault. Rep ....actually i think it was a supervisor that said it is a coverage issue im having and blamed it on out towers, wich is bs cause ive called.several times and complained. So either A. they take to long to fix.issues or B. It happens way to often and i cant use my phone for.the reasons i bought it for. I actually dropped the call cause of poor service while on the phone with another rep.
I gave sprint a chance...now its back to verizon. Prices are great on sprint but what good is it if i never have service.
Click to expand...
Click to collapse
Thats pretty much how im starting to feel at this point. I just keep thinking if im going to switch I need to go ahead and do it while they still have the unlimited data. Trying to see when the Thunderbolt is going to drop.. I see a lot of people saying Feb some time.
Im lucky that I live in KC where the sprint campus is. Our service is always running great. Except the building I work in sucks for signal. Walk outside and I go from no bars to full bars.
The data network has been complete **** in Idaho for a month! Its driving me nuts!
Sent from my PC36100 using XDA App
Anyone feel like reporting this issue to.engadget? Feels.like.maybe that is the only way we will get some real answers on wtf is going on.
I'm northwest of Philly, Gwynedd to be more precise. I just just got .26 Mbps down and .48 Mbps up. I think that is pretty sucky and I have to tether my iPad all day to that speed.
Im in philly (west) & Im ok. 4g is a lil slower than i originally experienced, 3g is just ok. Either way it has been a slight "slow down" since i first got my phone. I kinda have just been tolerating it....
I agree with philly. When I first got my evo I was amazed at the speed of everything. Especially 4g. When ur 4g speed tests start to match your t-mobile buddies 3g speed test there is a problem. It seems to have dropped quality over the last month here in Austin tx as well. Hopefully Feb 7th is good news. I just upgraded two of my lines with two year sa.
Sent from my rooted HTC EVO using the xda app!
Hello xda. I need help.
The Issue: Bought a stock US LG G2 D800, unlocked (but AT&T branded) off a reseller on e bay back in May of 2015. The seller advertises their phones as new/unused. Long story short, the phone basically has been unusable to me for it's main function - to make/receive/maintain phone calls.
I've researched a ton online, and here on xda, but have yet to find a definitive solution for the G2. I first was trying to use the phone on a Tmobile service provider: Family Mobile. Then because of the crapped out signal reception, I tried other service providers because I thought the there was something up with Family Mobile. I tried - Metro PCS, Straight Talk, then finally straight AT&T. My signal fluctuates between 1 and 3 bars of service at home every 30 seconds to 1 minute with all of those service providers. At 1 bar, I'll either drop calls or can't carry on a conversation.
I've spent hours talking to customer service reps and changing my settings with no resolution only to finally put the last SIM card into my old BLU phone and immediately get at least 3 bars of signal at home. Every service provider stated my area of Southern California (I'm just east of Los Angeles) was well covered for voice and data LTE service. For years prior to getting the G2, I in fact had good service at home with my previous phones and most everywhere else (I had been with Tmobile Walmart Family Mobile for at least 4 years before getting the G2).
An AT&T Microcell signal booster at home works, but I need to use voice services everywhere else anybody else would, and the issue is apparent anywhere and everywhere. Once in a while, depending on where regionally I am, it will get full 5 bars of signal, but that is rare.
The phone has a 1 year warranty. I've sent it to LG for repair 3 times and they just give me the run around. First they replaced the camera, then they said they found no problem, finally they said it was a Flash Memory issue. I've read that they blacklist some phones after the first visit for repair.
I read all through this post but found no exact fix for US phones - http://forum.xda-developers.com/showthread.php?p=46648526#post46648526
The seller sent me another new G2 phone, and guess what, same issue. The first phone was updated to 5.0.2. The replacement phone is still running 4.4.2. Yet the problem is the same, only that the 5.0.2 phone also has the GPS connectivity issue and the hot battery issue.
I still have both phones, although the seller asked me to send back the "bad" phone. From all I've read, the issue is either related to some D800's software or bad design of antenna. I saw the video on the GPS/Signal fix but tried it and that didn't do anything for me.
Some G2 owners from Europe and the Middle East have fixed their signal issues by rooting and going from there. I have never rooted a phone and don't have experience with flashing rom's and related, but I'm willing to learn. Does anyone have any knowledge of a US specific fix for this issue? I'll either stay with AT&T, or since I know Tmobile service actually works (and it's cheaper), I may go back to them, so if there is a software fix, it may be AT&T or Tmobile specific from what I've read.
Thanks.
ttt