Hello xda. I need help.
The Issue: Bought a stock US LG G2 D800, unlocked (but AT&T branded) off a reseller on e bay back in May of 2015. The seller advertises their phones as new/unused. Long story short, the phone basically has been unusable to me for it's main function - to make/receive/maintain phone calls.
I've researched a ton online, and here on xda, but have yet to find a definitive solution for the G2. I first was trying to use the phone on a Tmobile service provider: Family Mobile. Then because of the crapped out signal reception, I tried other service providers because I thought the there was something up with Family Mobile. I tried - Metro PCS, Straight Talk, then finally straight AT&T. My signal fluctuates between 1 and 3 bars of service at home every 30 seconds to 1 minute with all of those service providers. At 1 bar, I'll either drop calls or can't carry on a conversation.
I've spent hours talking to customer service reps and changing my settings with no resolution only to finally put the last SIM card into my old BLU phone and immediately get at least 3 bars of signal at home. Every service provider stated my area of Southern California (I'm just east of Los Angeles) was well covered for voice and data LTE service. For years prior to getting the G2, I in fact had good service at home with my previous phones and most everywhere else (I had been with Tmobile Walmart Family Mobile for at least 4 years before getting the G2).
An AT&T Microcell signal booster at home works, but I need to use voice services everywhere else anybody else would, and the issue is apparent anywhere and everywhere. Once in a while, depending on where regionally I am, it will get full 5 bars of signal, but that is rare.
The phone has a 1 year warranty. I've sent it to LG for repair 3 times and they just give me the run around. First they replaced the camera, then they said they found no problem, finally they said it was a Flash Memory issue. I've read that they blacklist some phones after the first visit for repair.
I read all through this post but found no exact fix for US phones - http://forum.xda-developers.com/showthread.php?p=46648526#post46648526
The seller sent me another new G2 phone, and guess what, same issue. The first phone was updated to 5.0.2. The replacement phone is still running 4.4.2. Yet the problem is the same, only that the 5.0.2 phone also has the GPS connectivity issue and the hot battery issue.
I still have both phones, although the seller asked me to send back the "bad" phone. From all I've read, the issue is either related to some D800's software or bad design of antenna. I saw the video on the GPS/Signal fix but tried it and that didn't do anything for me.
Some G2 owners from Europe and the Middle East have fixed their signal issues by rooting and going from there. I have never rooted a phone and don't have experience with flashing rom's and related, but I'm willing to learn. Does anyone have any knowledge of a US specific fix for this issue? I'll either stay with AT&T, or since I know Tmobile service actually works (and it's cheaper), I may go back to them, so if there is a software fix, it may be AT&T or Tmobile specific from what I've read.
Thanks.
ttt
Related
http://forums.t-mobile.com/t5/Nexus-One/UPDATED-No-3G-or-Fluctuating-between-3G-amp-Edge/td-p/291918
This is good, that's the first step to fixing the issue. letting the public know that you know.
T-mobile actually released an internal memo announcing this issue to all reps.
If anyone can reproduce this issue, and wouldn't mind working with me.. Send me a PM please.
Now let's see how long it takes for a fix
Tom doesn't know what the problem is though otherwise they wouldn't be asking like this... I say it takes a week or so to figure out...
Actually I am a nexus one owner and I haven't had any problems, the phone is magnificent.. but if you are experiencing a problem, let me know I'm sure I can help fix it.
I got Nexus One with new T-mobile contract and have this problem. I tried to set the phone to "WCDMA Only" and I can't even use the phone as it gets no signal. I am using Any Cut app for this.
I am new to Tmobile so don't know how good their service is INDOORS. But, I am in my office in Downtown Washington DC where I never had issues with AT&T 3G. Even the iPhone is able to get 3G here. Same problem in my house basement where I never had issues with AT&T. On T-mobile 3G map my area is in the middle of thick RED for 3G. So, I am not even close to the borders. I wish I had another Tmobile 3G phone to do some tests.
If no firmware update is announced with a fix I need to return my phone as they only have 14-day return policy and I am not sure if the 14-days starts from the date of purchase or date of delivery.
Other than 3G issue and TMobile service this phone Rocks.
Having had this X10 for 4 weeks now, I have to say it's been uphill. Coming off the TREO line (who had more than it's fair share of issues) Then to WIN6. I was pretty happy to get all the feature rich options on this Sony.
Problem I'm having here is connections.
In the 4 weeks, I've had 3 occurrences (lasting days at a time) where the network will not deliver calls to the phone. Right to voice mail. I've swapped the SIM into my old BlackJack II and still no calls incoming OR out going. I get "NETWORK BUSY". With my girlfriend having bought the same phone a week later than I did, she is having the same issues at the same times.
Albeit mine is flashed with generic NA, rooted etc.. I don't see this as being a contributor to this issue. So my question to Southwestern Ontario X10 users is.. Are you getting the same type of issues?
-Calls not going out or coming in.
-Data will not go out or come in via 3G or WiFi
-Dropped calls
-Calls straight through to voice mail
Rogers TECH level 2 says nothing (calls maybe monitored for training purposes) and for firing their rear ends should they cast shadow on Rogers holy cow 3G mess. A girl in iPhone support said 3G issues since beginning of Sept. My guy didn't have the minerals to admit it.
Wait, are you having issues with Wi-Fi too? Because that shouldn't have anything to do with Rogers.
I live in SW Ontario (Windsor) and neither I nor anyone I know has been having issues with reception.
Did this just start happening recently? I don't know how to fix it, but you could definately get some free stuff added to your plan if you argue with Rogers about how you don't get any reception
I live in London ON, with no problems at all with connection our reception I have 4 bars as I type but yah if your having problems with WiFi then defiantly something more then just connectivity issues more like a hardware issue.
Sent from my X10a using XDA App
I live in Hamilton, and know for a fact that they've been having issues around here, because I've seen the techs working on the towers! That being said, I've noticed a lack of getting a 3G signal in those areas, not a lack of data coming through.
As previous posters said, if WiFi isn't working either, it's gotta be a device problem.
I'm in the Caledon area and the calling portion of the phone has been solid. I've had a problem the last few days but I've confirmed with Rogers that the local tower is messed.
Did you get a new SIM card when you got the X10? I've heard folks are having problems with older Sim cards.
No problems with signal here in Ottawa. Phone calls always seem to get through, and sound fine. Think I've had one dropped call since getting the phone, and that was at my work where the building tends to cause general reception issues on most phones.
Definitely try a new SIM if you haven't already. My X10 wouldn't even boot with the SIM from my old phone.
Brantford here, no connection problems whatsoever.
Thornhill, Ontario here. I'm on Fido, but they use the same network as Rogers anyway. No connection issues here. In fact, much better reception on my X10 than previous phones (iPhone 3g, Motorola Milestone).
Kingston, ON here and no problems as well. Though I did have issues when I got the phone and I used my old sim card. Tech said to get new sim card so I did and no issues since then! Ive had the device 7 weeks now.
Sent from my rooted X10a using XDA App
I live in London and since early September a lot of us have been experiencing network problems on/near UWO campus. Very delayed sms messages, inability to place phone calls, spotty (at best) 3G coverage and consequently very slow data speeds. Many of us have contacted Rogers and complained about it, supposedly it's due to a "poor coverage area" totally isolated around the university, but most likely their network is just overwhelmed now with number of students back in town, hopefully they address and fix these issues soon.
rvictorg said:
I live in London and since early September a lot of us have been experiencing network problems on/near UWO campus. Very delayed sms messages, inability to place phone calls, spotty (at best) 3G coverage and consequently very slow data speeds. Many of us have contacted Rogers and complained about it, supposedly it's due to a "poor coverage area" totally isolated around the university, but most likely their network is just overwhelmed now with number of students back in town, hopefully they address and fix these issues soon.
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No problems here in Toronto (Downtown)
Don't know if that is South Western enough
Toronto no probz..
I live in woodstock and have had no issues at all. Sorry man
Sent from my X10a using XDA App
Newmarket 4 solid bars no issues at all.
My old sim card did not like the xperia, new one has been just fine.
No probs here in East York (Toronto).
Mississauga here, no problems at all!
When I talked to tech support yesterday I was told Rogers was aware of and resolving the network problems in south western Ontario, mainly the London area I guess (which where I am) has been experiencing a lot of issues the past couple weeks. Has nothing to do with reception bars or anything on the X10, any device on Rogers has been experiencing the same thing. Hopefully Rogers sorts it all out soon
Toronto, on. i had alot of issues with the phone such as receiving txts like 4 hours late, losing 3g for couple of hours, having 100 dropped calls a day. rogers told me x10 requires new sim (bs imo), got a new sim, same issue. got a new phone, all the other issues went away however i still have 10-20 dropped calls a day.
Rogers is aware of the 3G network issues from woodstock to windsor. It's been a long month of issues.
I think it has to do with many people getting smart phones and using more of the network. meh my .02
I'm in Windsor and have been experiencing the same problems. Rogers knows about it. I work in a factory and when the network goes down it is all smartphones, Iphones, X10, htc etc. I have checked. I advise everyone to call Rogers and demand a bill credit. Most of the guys at work have called and gotten half their bill credited for the month and will do so again next month if the problems still exist. I will definitely be calling customer service myself tomorrow.
I am desperately in need for some help with my phone.
The issue i have been having is bad cell reception. I used to have reception nearly everywhere and now, not so much. I know there is a problem because i used to have no bars to maybe max of 2 bars in church. And yes its not much, but at least it was something. A few months ago, idk what happened, but i noticed that i had no bars at all. And then a few other places where i go on regular basis started to show no signal at all.
My phone was rooted for a long time prior to that and i cant think of anything that i could have done to create this problem. So since i noticed it, i have tried numerous things to fix it. I have done full reset of my phone, i did activation reset. Tried different roms, updated URL, profile a few times. Nothing helped. Then i have decided to take it back to Sprint store thinking maybe they can help, but i would have to return it back to stock rom, so i did that, still didn't work. Same crappy cell reception, even tmobile on SGS4 works better side by side.
I even tried fully updating my phone since its what sprint representative will do anyways in their attempt to fix the problem and still no effect.
I am going to take this phone to sprint store in a few days, but i was really hoping someone here could help me out.
Its probably sprint "upgrading" the towers in your area. Especially since you said it began a few months back. Trust me it sucks for a few months but it will get better. You have to ride it out. And T-Mobile runs on a different network GSM so its not a good comparison.
What you could do and get another sprint phone and go to the same places and compare signal strength.
Sent from my SPH-L720 using Tapatalk
I don't think so. My dad has lg optimus g from sprint and when icompare them side but side like right now he has 5 to full 6 bars while i got zero.
The downs can't be that big even though he has different phone.
I too have the same problem. My daughter has a S3 with full bars and 4G. I have no bars and 3G. What gives.
So after waiting in the sprint store for two hours the tech guy told me that he does not have equipment to check if its my phone's fault, but when he looked up data usage of my phone at some specific towers near by, he did see that my phone had more drops then the marketed value. Which means that my phone has a on average worse cell reception then it should. But then again, he can not confirm it for sure because they dont have the appropriate equipment. Which is retarded, i went to a corporate store.
The best option he could do is replace the phone for 75$ (since i dont have sprint warranty). So now i am thinking about calling samsung to see if they will replace it fr free. The only downside of that is that i wont have a phone for a week or even more.
So I checked the PRL file on my daughters phone and installed in the same PRL file on my phone. No changes. I grabbed my son's S4 and he too has a crappy signal level. It must be the hardware.
:crying:
Yea this sucks. My friend has S3 t-mobile (i believe), and in his basement he gets 3 bars 4G while i got no service.
Wanted to know if anyone had there note 3 on ting, an mvno under sprint and if there were any differences than the sprint version. I wanted to bring my sprint note 3 over but they said i wouldn't be able to do that yet so im thinking about ordering theirs.
also how do you like ting?
Note 3 on ting troubles
r2hudson said:
Wanted to know if anyone had there note 3 on ting, an mvno under sprint and if there were any differences than the sprint version. I wanted to bring my sprint note 3 over but they said i wouldn't be able to do that yet so im thinking about ordering theirs.
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I pre-ordered the Note 3 on ting the day it went up on their website and recieved it on 11/6. I love the phone, but unfortunately 4G service has not worked once since I've had it. At first I assumed it was a bad phone so I called for an exchange. The tech support wanted to ensure I was in a 4G area so they asked me to do a side by side with another ting/Sprint phone to verify that it was indeed a bad phone. I knew for sure that I had been in a 4G coverage area with no luck, but I went along with it because overall, given some people's level of tech knowledge, I thought it was a reasonable request. I did the test, and just like I suspected, my wife's ting S4 had 4G just fine, while my Note 3 was stuck on 3G. So I called again a few days later seeking my exchange. This time, I was told that the problem was actually a known issue on Sprint's end. Apparently, because it was a new tri-band phone, Sprint was experiencing some problems on the new frequencies, so all newer phones were having the same problem. That would seem like a reasonable explanation; problem is the Note 3 is not a tri-band device. I kindly explained that to the tech, who then put me on hold. He came back with a new explanation: the problem was on ting's end, a software glitch that was mis-identifying Note 3's to the Sprint Network as 3G only devices. He assured me that they were working on the problem and would contact me when it was fixed. Sure enough, I got an email about a week later asking me to do a factory reset on my phone, and all would be good. I did, and all is not good, still no 4G. The tech than said he would elevate the issue with Sprint technical support. I'm still waiting to here the results. Frankly I'm getting tired of waiting. I'm going to call again tomorrow [12/3] and ask to return the phone.
r2hudson said:
also how do you like ting?
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Up until this issue I've loved ting. I switched over in March and have saved lots of money on service, $50 to $70 per month! I've recommended them to several friends. As far as I can tell the service quality and coverage is identical to Sprint. There is no data roaming, but I reviewed my Sprint bills prior to switching, and less than 1% of my data was roaming anyway so I could live without that in exchange for the savings.
When you call, a person answers the phone as well, which is nice.
I'm a ting fan, but they need to make me happy fast to me to remain one.
MRH
So ive had the phone since launch and in the past 3-4 months i'd lose signal quite often during normal usage. But in the past month it happens pretty much every time I use it. Im on T-Mobile and I know they had some problem with the Nexus phones on their service back in August but I thought that would have been fixed by now. And then an hour ago I lost service and I cannot get it back at all no matter what I do. Im on stock 7.0 Nougat, non rooted. Ive tried all the resetting methods and what not but no go.
Any help would be appreciated, hopefully its not hardware related
I don't think it's hardware. I have the same issue on my device. Rebooting usually brings it back for me for a while
Sent from my Nexus 6P using Tapatalk
Same issue here... I RMA'd my device last week and same exact issue on this new device. I'm also on T-Mobile and I even got a new sim...
If you keep up with T-mobile news. They've been getting outages intermittently in certain locations.
It's gotten so annoying I can't even use the phone unless I'm on wifi. It cuts off service like every 10 seconds no matter how strong the signal is
I've attached a pic of the service menu.. Everytime the service goes out it always switched to the CDMA network even tho T-Mobile is LTE and what not
mines been doing this too, even wifi calling will go to no service sometimes.
I've only noticed it since I've been on benzo rom tho, not sure if its related.
OK so my theory was true, tested it many times.. looks like something in software or hardware of the 6p is making it switch from LTE to CDMA causing it to drop service and then I have to manually switch it back to LTE
I feel as though it's related to the cell towers. I spent the weekend in DC and I didn't have any issues whatsoever. I came home to Pittsburgh and within 30 minutes if being home I had my first loss of service
Sent from my Nexus 6P using Tapatalk
I'm in Atlanta where they should have good service but it's everywhere around here it happens
I just opened a ticket with T-Mobile so I'll follow up with whatever feedback they provide me withing the next 72 hours!