Database Users

Any X1 owners experience screen defects?

I currently have a UK Touch Pro, and about a month in, it developed a rather nasty "oil patch" problem:
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I determined the problem is that the touch-resistive layer was subject to overpressure (my fault I suppose, but I actually do try to take good care of it). This oil patch issue isn't isolated, either. A few other Diamond users have been having the same problem. And just for clarification, it is not condensation, and it is not because of the screen protector.
At first it was a minor issue, but since then stylus input has been getting worse, with taps jumping all over the place unless I tap very firmly. I had tried to get a warranty repair when the oil patch first appeared, but HTC pretty much ignored me, and it was too late for me to get a return/replacement through my retailer.
Without many options, I've been deciding to cut my losses (if anyone on eBay would want it) and move to the X1, as long as it doesn't suffer from similar screen defects.
So have any X1 owners had any problems with their screens? (edit: replies describing any problems would be much appreciated )

There's a thread on this forum about slight "milkyness" or light bleed coming from the upper corners of the screen, it seems a few people are affected. Granted, it's not a functional issue as such (the input isn't affected at all) more of a cosmetic issue.
Mine has it, but only on one corner, I'm *considering* asking vodafone to provide me with a new one, as I can't imagine it will get any better, and I've only had the phone a few weeks.
A bonus for the experia (though some poeple don't like this) is that the screen has a bezel, which protects it a fair bit better than the screen on a touch pro.

LOL, is this what you guys were referring to in terms of light leakage?
no I don't have this on my X1i

zenkinz said:
LOL, is this what you guys were referring to in terms of light leakage?
no I don't have this on my X1i
Click to expand...
Click to collapse
Well no, the picture in the first post of this thread isn't about light leakage, but about the really obvious oil patch staring you right in the face
But I did post a picture of the light leakage issue over in that thread.

fhsieh said:
Well no, the picture in the first post of this thread isn't about light leakage, but about the really obvious oil patch staring you right in the face
But I did post a picture of the light leakage issue over in that thread.
Click to expand...
Click to collapse
I thought that was the definitiion of light leakage as well, but apparently folks are claiming otherwise. That's why I thought it's referring to the oil patch. my bad.

Most "oily" patches on a phone are broken LCD, which aren't covered under the warranty. Normally caused by bumping the screen on the corner of table (or similar) whilst in your pocket.

Well my LCD isn't broken, only the touch-resistive layer is damaged (still functional for now, but who knows how much longer). And I have yet to drop or bump my TPro on anything at all, leaving me to believe HTC's design is simply too fragile (my old hx4700 took far more abuse and never had any problems).
So I'm wondering if it's just an isolated design flaw on the Diamond/Raphael (perhaps because of the new flush-mounted design), or if the X1 touch-sensitive layer is also equally hyper-sensitive to heavy pressure.

it's pretty easy just to get a new LCD for your mobile, you can find dismantling guides al over the web; my former HTC polaris had the same problem and I just ordered a new LCD from ebay.
eventually i repaired the screen thanks to the heroes that buy their products just for dismantling them.
it only cost me 60 euros! and i was happy as hell xD
but you can also just buy a new phone and sell your old one for the greater good.

kars said:
it's pretty easy just to get a new LCD for your mobile, you can find dismantling guides al over the web; my former HTC polaris had the same problem and I just ordered a new LCD from ebay.
eventually i repaired the screen thanks to the heroes that buy their products just for dismantling them.
it only cost me 60 euros! and i was happy as hell xD
but you can also just buy a new phone and sell your old one for the greater good.
Click to expand...
Click to collapse
It wasn't so fun for me. I recently broke the resistive tough interface of a P990 (not the actual screen) and ordered an LCD with the camera (the old one had a smudge). 110€ for both but the bad omen came when customs needed another 140€ to let the item pass from China!!!
So in the end I paid 250€ to repair it and guess what, the resistive touch panel became very unresponsive after 5 days and after a failed attempt to fix it (via cleaning the internals) the screen LEDs stopped working. Finally I broke the resistive touch panel out of my nerves (because the telephone was useless) and I had just wasted 250€ which I could have given from the start for an X1.
Reading all those faulty threads about X1 I begin to be quite scared by the fact that my X1 could suffer from these dreaded screen faults (when it arrives). I just hope that this is another case of unfortunate cases being heard more than the good ones?

XavierGr said:
Reading all those faulty threads about X1 I begin to be quite scared by the fact that my X1 could suffer from these dreaded screen faults (when it arrives). I just hope that this is another case of unfortunate cases being heard more than the good ones?
Click to expand...
Click to collapse
Which threads? This one has a Diamond user asking if the same will happen with an X1.

artesea said:
Which threads? This one has a Diamond user asking if the same will happen with an X1.
Click to expand...
Click to collapse
Well the light leakage problems, the battery backplate, the cracks in the case etc. But yeah only one is about the screen maybe I exaggerated.

XavierGr said:
Reading all those faulty threads about X1 I begin to be quite scared by the fact that my X1 could suffer from these dreaded screen faults (when it arrives). I just hope that this is another case of unfortunate cases being heard more than the good ones?
Click to expand...
Click to collapse
That's what I'm worried about.
What ever happened to the gold old days of electronics that would work for at least 1-2 years before you had to start worrying about hardware problems? I've barely had my Raphael for 3 months, and if problems come up this easily when I take good care of it, I can't imagine how it can possibly survive prolonged wear-and-tear.

New design on case. Cracks no more!!!

Don't know if this is old news but I just have to speak out my joy. Got my phone back after replacing my case the second time. And finally they have redesigned the case. Hopfully there will be no more cracks on this spot anymore
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what awful crack!...

Strange that the "new" redesigned case has date of manufacture -> 08w39 and the "old" cracked one is -> 08w44... Could it be that they knew it all the time that these cracks will be happening, but instead of mass recall the "cracky" cases they sold all of that saying "What will be will be...."

kaitosan said:
Strange that the "new" redesigned case has date of manufacture -> 08w39 and the "old" cracked one is -> 08w44... Could it be that they knew it all the time that these cracks will be happening, but instead of mass recall the "cracky" cases they sold all of that saying "What will be will be...."
Click to expand...
Click to collapse
Thats because it is a sticker on the phone. Not the case.

somehow i dont think its the redesign issue, something else thats unknown must be the problem, my xperia date is 09W08 with the same design as the second pic, still no cracks...

Uh... where's the difference in the design? Can't really tell.

Had a crack in the same place, and now also have the "new" redesign case replacement.

MattKeating said:
Had a crack in the same place, and now also have the "new" redesign case replacement.
Click to expand...
Click to collapse
When was this?

ipporek said:
Uh... where's the difference in the design? Can't really tell.
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Click to collapse
No sharp corner in the new design. The first thing you learn to not have when you study design. Everyone learns that except the tossers at SE

Paitor said:
No sharp corner in the new design. The first thing you learn to not have when you study design. Everyone learns that except the tossers at SE
Click to expand...
Click to collapse
yeah bro SE has the worst designs...

Does somebody have the old design on pic without the crack so it will be easier to see?
Edit: Fixed it. Nobody can miss the difference now.

if you look closely you can see the difference. the corner where the crack starts is different from the one without the crack. the corner is filleted (ie. rounded) where as the corner with the crack is pointed.
i was gonna wait before i send my x1 to get the housing replaced. i didn't see why people would send the phone in for repairs when SE haven't even come up with a redesigned housing yet and just end up getting cracks all over again. but now, it seems like a good time to do so. btw, i've counted a total of 8 cracks on my x1.

azian_advanced said:
if you look closely you can see the difference. the corner where the crack starts is different from the one without the crack. the corner is filleted (ie. rounded) where as the corner with the crack is pointed.
i was gonna wait before i send my x1 to get the housing replaced. i didn't see why people would send the phone in for repairs when SE haven't even come up with a redesigned housing yet and just end up getting cracks all over again. but now, it seems like a good time to do so. btw, i've counted a total of 8 cracks on my x1.
Click to expand...
Click to collapse
Good choice. This was my second time I had it on service for a cracked case and if you put it all togehter (had it on service three times) I have had my phone on service for 63 days. That's 2 months on a phone that isn't a year old yet.

time to repair
I have the problem where my phone won't charge unless it's turned off.
But now I also have the cracked case problem.... So I think it is time to repair.
I really love the phone... but at that price, I expect better quality. I just hope they don't keep it too long.

spikegotti said:
somehow i dont think its the redesign issue, something else thats unknown must be the problem, my xperia date is 09W08 with the same design as the second pic, still no cracks...
Click to expand...
Click to collapse
When did u purchase ur X1...!!!
Even im Curious to purchase a Black X1 , and when ever i see the issues of cracks i step back.
Waiting for ur advise and suggestions .
Plz guide me coz after such an investment issue's like cracks will be very troublesome.
Thanx
JackBenson

looks like I have the "old" design and no cracks in almost 5 months

lol I see no difference whatsoever. BTW, your's new Xperia has chrome chipping off of it.

poetryrocksalot said:
lol I see no difference whatsoever. BTW, your's new Xperia has chrome chipping off of it.
Click to expand...
Click to collapse
It is two pictures of two old xperia phones. One pic that i found on this forum and one that i shoot of mine, with the new case, in almost the same angel so it would be easy to see the difference.
It amazes me that you cant see the rounded corner in the middle of the lower picture

DatDereX1 said:
looks like I have the "old" design and no cracks in almost 5 months
Click to expand...
Click to collapse
You are a lucky man. Please tell my how you do it. Is your phone always lying on a pillow on your desk with a bluetooth headset connected to it? Have you not even once dropped it 2 decimeters onto a soft rug?

Paitor said:
You are a lucky man. Please tell my how you do it. Is your phone always lying on a pillow on your desk with a bluetooth headset connected to it? Have you not even once dropped it 2 decimeters onto a soft rug?
Click to expand...
Click to collapse
I have the old design.
I have dropped mine more than 10 times. 3 of them hard falls. Not a crack or a scratch on it. I use it all the time, in my pocket, on the desk, in my hand, etc.

Arrrrgh!!! Dropped it!!!

Just got back from a week in the bush. My new HD2 got knocked off my belt at security in the airport.....
Now the screenis shattered.
Strangely enough, everything still works, the touch screen, GPS, accelerometer, everything.
Only problems are :
1. I keep slicing my fingers on the breaks.
2. Glass fragments in my ears whenI make calls.
Postscript: The phone is now at REPAIRER A in Perth , Australia having a new screen fitted. Since it's not a warranty issue, I'm damned if I'm waiting on Telstra to fix it.
In preparation for getting it back, I've bought TWO new rubber housings for it!

Ah yes, the broken mobile phone....
There was going to be a picture here.... but the fotum wont let me post one!
Having dropped this sucker at the airport, I was pretty keen to get it repaired pronto.
Enter REPAIRER A, who announced that such a repair would cost $280 and take 1-2 days.
That seemed a pretty good deal, so I dropped the phone off and paid my minimum call fee.
24 hrs later, I got an email stating that my HTC DIAMOND (?) (that's the WRONG MODEL) was WAITING ON PARTS!!! A phone call confirmed it, a week to a week and a half.
7 days later I enquired via email how it was all going....would the phone be ready before I leave for Japan?
"Not sure, at least 5 more days, we'll get back to you... "
Enquiries with REPAIRER B revealed THEY had parts IN STOCK and could fix it in three hours, albeit for $400.
I lost no time in collecting my phone from A and taking it to B.
On the drive from A to B I recieved SIX emails from A:
- "It's not the screen, we're waiting on a flexible cable."
- "Ooops, no that's wrong, it IS the screen."
- A standard "your issue has been escalated" email.
- A "You job is now complete" email.
- A 'Please pick up your phone" email (it was with me on the car) along with a "there's a demurrage charge if you don't pick it up on time" clause
- An INVOICE for the inspection fee.....
Meanwhile, REPAIRER B displayed the new screen for my phone, in it's bag, when I arrived. I was then told I could come back in three hours....
Two hours later, they called to confess that the replacement screen was DOA and they had to order a new one.
Latest pickup date is 3pm TOMORROW.
To be continued....

just so you know, they want more time with you phone because they are probably fu(king around with it at their shop.

Make sure to get a screen protector when you get a new screen, I'm pretty sure my screen is still in one piece due to mine having one!

ozalchemist said:
Just got back from a week in the bush. My new HD2 got knocked off my belt at security in the airport.....
Now the screenis shattered.
Strangely enough, everything still works, the touch screen, GPS, accelerometer, everything.
Only problems are :
1. I keep slicing my fingers on the breaks.
2. Glass fragments in my ears whenI make calls.
Postscript: The phone is now at REPAIRER A in Perth , Australia having a new screen fitted. Since it's not a warranty issue, I'm damned if I'm waiting on Telstra to fix it.
In preparation for getting it back, I've bought TWO new rubber housings for it!
Click to expand...
Click to collapse
Gutted 4 you m8...only got my HD2 a few days ago and i'msooo paranoid about even scratching it....ordered a protective rubber surround and proper clear film screen protector off Ebay yesterday...hopefully will arrive soon.
Matt

The phone was IN a case when it was dropped. Just took a bad hit on one corner.
In TWELVE years of PDA use, this is the FIRST time I've ever brojen a screen.
Hopefully, back tomorrow,,,

any pics yet?
1egdbsfsdfd

ozalchemist said:
The phone was IN a case when it was dropped. Just took a bad hit on one corner.
In TWELVE years of PDA use, this is the FIRST time I've ever brojen a screen.
Hopefully, back tomorrow,,,
Click to expand...
Click to collapse
the other pda phones youve owned had plastic screens. the hd2 has a glass screen that is less prone to scratches, but is more prone to shattering when dropped. a screen protector wont do anything to absorb the shock of a fall and protect it from shattering....nor will a hard shell case. leather or rubber provide the best impact protection.
Shattered screens are very common on the iPhone, as it too has a glass screen...so this isn't something that is unique to the HD2. My wife managed to crack the screen on her old iPhone while it was in a hard plastic case with a screen protector!
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mystik610 said:
the other pda phones youve owned had plastic screens. the hd2 has a glass screen that is less prone to scratches, but is more prone to shattering when dropped. a screen protector wont do anything to absorb the shock of a fall and protect it from shattering....nor will a hard shell case. leather or rubber provide the best impact protection.
Shattered screens are very common on the iPhone, as it too has a glass screen...so this isn't something that is unique to the HD2. My wife managed to crack the screen on her old iPhone while it was in a hard plastic case with a screen protector!
Click to expand...
Click to collapse
My friend is very accident-prone and has dropped 6 iPhones, all to shatter like that!

rp-x1 said:
My friend is very accident-prone and has dropped 6 iPhones, all to shatter like that!
Click to expand...
Click to collapse
There are businesses that have emerged in the past couple of years the focus entirely on iPhone repairs....and fixing screens is probably their biggest source of revenue! so yeah...this isn't anything unique to the HD2.
I know 3 people (4 + my wife) who have managed to crack their iPhone screens. Most of them choose to live with the cracked screen, as the phone will still function as long as the digitizer isn't damaged.

[Q] Dust under the screen

Does anyone else have any issues with dust being trapped between the layers of glass on their screen?
I've actually been waiting for a replacement phone since day one (due to a scratch on the screen from the factory), but today I noticed a new problem that wasn't there before. There is now some dust that is trapped between the layers of glass.
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Sorry about the crummy picture. I'm not sure if you can tell but if you're looking at the phone itself, it's obvious the dust is on some middle layer, due to the way the shadows fall. Since it's not on the outermost layer, I see no way of getting rid of this.
Has anyone else had this problem?

maybe try a burst or two of canned air at the edge of the screen?

bbowman said:
maybe try a burst or two of canned air at the edge of the screen?
Click to expand...
Click to collapse
No workey. I'm not sure how in the world it managed to get there, but I'm pretty sure that dust isn't going anywhere now.

bbowman said:
maybe try a burst or two of canned air at the edge of the screen?
Click to expand...
Click to collapse
That is a bad idea, I did that once on a Nexus one.
It had two spec of dust under the screen, i removed the battery and used canned air. When I turned the phone over the lower half of the screen was filled with dusts.
My suggestion is to get a replacement.
E

I woke up today and noticed dust under my screen as well. I have no idea how it got under there, or when, I just noticed it today.
Has anyone done any replacement due to this issue? I'm afraid I'm going to get a refurbished phone if it gets exchanged. For those who bought at the microsoft store, do you get your exchanges there or are they sent to you?

just noticed dust inside my screen today

This has me a bit nervous because I noticed a bit of lint under the screen today. The point of entry appears to be the speaker above the screen, which has tiny holes which may allow dust to get trapped (permanently?) underneath. With that in mind I certainly wouldn't recommend blowing air on it which probably would just push more dust through the holes.

noticed a large quantity of dust under the glass today. I have been loving this phone really, but this is disappointing-especially since if I send it back I will likely get a refurb.
I did attempt a fix myself, slid out the keyboard and turned over the phone to remove the 2 screw covers and screws. Popped off the top plastic cap and attempted to slide the glass up and off. Glass wouldn't budge.

i could be wrong but most of the replacement DVPs that have been sent out are brand new units. if the dust is really annoying I'd go for a replacement.

has anyone written to dell?
did they correct this issue in the production?

I asked about this a while ago.. I got a new one from Dell.
I THINK looking at the phone and screen, the lint is getting in via the speaker hole at the top.
Also it looks like fine denim pocket lint.. how many of you with the complaint, wear denim and stick the phone in your front pocket?

Both my initial DVP from the WP7 launch (11/8) and my current one have dust under the screen. I tried getting a replacement from Dell last week, but the replacement locked up frequently. For now I'm sticking with dust rather than lockups.
I'm interested to know if others who have had their's for a few months are experiencing the same.

cdgoin said:
I asked about this a while ago.. I got a new one from Dell.
I THINK looking at the phone and screen, the lint is getting in via the speaker hole at the top.
Also it looks like fine denim pocket lint.. how many of you with the complaint, wear denim and stick the phone in your front pocket?
Click to expand...
Click to collapse
Not sure, but it could also be getting in from the back. There is tons of dust/lint from my pocket underneath the battery cover and battery.

the evidence is compelling
dell should stick to computers, where they have excellent service
if they want to manufacture phones then research first
i dont think they forgot about sealing the screen

Has anybody tried casings etc? Do these help keeping dust away? I have heard of invisible shield and otter box.anybody tried them?
Sent from my HD7 T9292 using Board Express

I have the otterbox and a screen protector and still got dust under my screen, kind of annoying but I can deal with it. Itd not making or breaking my phone at this time, but it would be better if the dust wasnt there.

937dytboi said:
I have the otterbox and a screen protector and still got dust under my screen, kind of annoying but I can deal with it. Itd not making or breaking my phone at this time, but it would be better if the dust wasnt there.
Click to expand...
Click to collapse
that sux.
I was planning to buy otter box hoping that'd help..
What now? I have to visit many dusty places:-S
Sent from my HD7 T9292 using Board Express

My second DVP has sucummbewd to DUst under the screen again, and this time its owrse than the one I sent back.. Hmm.. :-/
Shoudl I send it back again..?

cdgoin said:
My second DVP has sucummbewd to DUst under the screen again, and this time its owrse than the one I sent back.. Hmm.. :-/
Shoudl I send it back again..?
Click to expand...
Click to collapse
I think it's just a flaw in the design. It happened on my original MS Store DVP and the December replacement.

I've got a few specks of dust under my screen as well. Super frustrating because I don't even use the DVP daily, it just sits at home for testing usually. Now I keep it in a ziplock bag because I'm a freak.
My brother's first unit had a ton of dust under it, but for the moment his new one is fine. He actually uses his everyday and it spends tons of time in his pocket.
Definitely a design flaw/ quality control issue but I won't send it in just to get a refurb back, I don't trust Dell enough.

[Q] Small white dot on my screen, dead pixel??

Hello all,
Last night I noticed a small white dot has appeared from nowhere right near the centre of my hd2's screen. Its definitely under the glass, it kind of looks like a dead pixel, but it still shows up even when the screen is off, would it do that if it were a dead pixel? what else might it be?
any info appreciated, im running pixel fixer on it right now.

I don't think this is a dead pixel, because that one would not show up when you turn off the screen as there is no more backlight when screen is turned off.

col888 said:
Hello all,
Last night I noticed a small white dot has appeared from nowhere right near the centre of my hd2's screen. Its definitely under the glass, it kind of looks like a dead pixel, but it still shows up even when the screen is off, would it do that if it were a dead pixel? what else might it be?
any info appreciated, im running pixel fixer on it right now.
Click to expand...
Click to collapse
Hi Col888,
"Houston, you have a IFO-Problem"...
at the Airport i worked we called this FOD (foreign object damage). Little or big Objects we found for the Trashcan. You have a IFO ( identified Flying Object ) -not UFO- between your Gorilla-Glass and the LCD-Panel. Sometimes it´s a very tiny piece from the white StickyTape Cover-Foil during the assemble Process. Regulary invisible, because this Paper-Pieces are close to the Sticky-Tape under the Black Area. Sometimes it will release and move from alone during the complete Display...
The only way to remove this "IFO" is to remove the Digitizer and Blow this piece away. Maybe it will be help if you knock very gentle again the Glas, so it will be sliding out of the way.
If you still have warranty, you can send this to the HTC Support. They will remove that for free ( you will get a new HD2 or a New Touch/LCD Combo )...
Best Regards,
Micha
P.S. The Best IFO i ever had, was a dead tiny Asia-Fly between the Glas und LCD. This Jurrassic Park Fly traveled around the world to me and my VERY BIG ( looking at the Fly) EYES ;-)

Thanks for the replies, yes I think you're both right its not a dead pixel, it does look more like some foreign object thats stuck in there. Iv tried gently knocking the phone a bit but it hasnt moved as yet, will keep trying that tho.
I bought it 2nd hand so no warrenty as far as I know. The phone was in total mint condition until that IFO showed up.
Im a little tempted to open it up to remove it, but I'll probably destroy the phone if I try that lol.
Cheers.

col888 said:
Thanks for the replies, yes I think you're both right its not a dead pixel, it does look more like some foreign object thats stuck in there. Iv tried gently knocking the phone a bit but it hasnt moved as yet, will keep trying that tho.
I bought it 2nd hand so no warrenty as far as I know. The phone was in total mint condition until that IFO showed up.
Im a little tempted to open it up to remove it, but I'll probably destroy the phone if I try that lol.
Cheers.
Click to expand...
Click to collapse
Hi Col888,
2nd Hand....that explain maybe everything. I bet the "VOID" Seal on the screw under the Batt-Cover is broken, right ?! And when i look in my magic Blue HD2 Michael-Marbel i will bet ( 6 Pack Becks-Beer ) someone changed the Touchscreen before you buy this Phone. Dust and Dirt you don´t find often direct from HTC. But Dirt often when someone inside a regular dirty Room canged this Touchscreen at Home...
Check the Seal ( broken or not )? and if the Touch-GLAS is not INSIDE the Backcover ( you habe to feel the sharp Cover-Rim, the Glas has to be 0.2mm deeper then the Plastic-Rim ) this will be replaced by an "DIT-Dummy". If "yes", say "THANK YOU" to this guy for the free IFO-Bonus...LOL
Take a look to you Gorilla-Glas. It´s not easy to bring it after a Touch-Replacement deep -HTC-Original Like- back into the Backcover ) ?:
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Even for me. This Touch-Replacement was the best i can do ( looks after that like HTC-Original ). Regular the Glas is higher and if its over the Top, someone fixed/replaced that...
CU,
Michael
P.S. If you have a Cheap Ultrasonic-Cleaning Device ( for Watches etc.p.p. ), put this HD2 dry on it for 2-3 Sec. Maybe the FREE GIFT will walk away....

Thanks for the info Michael,
If Im understanding you correctly, I dont think the LCD has been changed.
Under the batter cover 3 of the 4 screws still have stickers on them, 2 void stickers, and 1 plain white sticker. The last screw has no sticker.
The LCD screen seems to be positioned the same as it is in your pics, on all 4 corners. It feels like the screen is pushed very slightly into the case. The plastic rim is definitely higher than the LCD screen all round the edges.
I would take pics, but my post count isnt high enough yet.
I dont have any ultrasonic devices, otherwise I would definatly try that idea out.
Regards.