Database Users

Dust and screen

Hi all,
I have just noticed that I have one single particicle of dust under the glass of the LCD.
I am wondering if someone has experienced anything like that yet or I am the proud owner of the only HD2 in the world with a dust particicle under the screen.
I thought they were assembled in a clean room... in fact the dust particicle it's exactly on the center right of the display... I thought it was a bad pixel but luckily it is not.
Now I am wondering how to remove that. Gonna try some elctrostatic method...

Me to ... only noticed it today when putting on an HTC screen protector. It is to the bottom left under 'phone' on the left softbutton.
The question is ... are they not sealed properly ... or is this something that was trapped during the manufacturing process and subsequently moved. If it is the former ... we have a big problem.
I wonder how HTC approach this under their 2 year warranty ?
If it is sealed ... I assume there is no practical way to get the dust out.
I've had the device since the 11th.
Paul.

pgamble said:
Me to ... only noticed it today when putting on an HTC screen protector. It is to the bottom left under 'phone' on the left softbutton.
The question is ... are they not sealed properly ... or is this something that was trapped during the manufacturing process and subsequently moved. If it is the former ... we have a big problem.
I wonder how HTC approach this under their 2 year warranty ?
If it is sealed ... I assume there is no practical way to get the dust out.
I've had the device since the 11th.
Paul.
Click to expand...
Click to collapse
I don't know... let's wait and see. Mine is really near the center of the screen. It seems really strange that it is coming from the outside.
I have the device since the 17th.

Where did you get the screen protector from? and also does that have any effect on using touch screen on the phone?

Bump.
No one else yet report dust problems?
My single particicle is still there and I cannot move it anyway.
No other particicle yet although I am getting nervous and I am starting to see dust particicles everywhere.

I was quite surprised by your report, and keep checking my device for dust. Not found so far (using two weeks, also loose in pocket). Major dust problems would really disappoint me, such a high end product shouldn't have that...

Checking the device for defective pixels/dust under the glass is one of the very first tests I do when I'll eventually get mine.

Could you not just return it to where you bought it?

Hi,
not a dust particle for me, but like a "bubble" in the glass...
I took a picture of it :
its on the left hand side (most of the "dots" here are dust on the screen), there are 3 of them
on the picture it looks like 3 white dots but in reality it's a bubble in or under the screen...
I remember having the same problem you have with my SPV C500 and orange changed it.
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irony17 said:
Hi,
not a dust particle for me, but like a "bubble" in the glass...
I took a picture of it :
its on the left hand side (most of the "dots" here are dust on the screen), there are 3 of them
on the picture it looks like 3 white dots but in reality it's a bubble in or under the screen...
I remember having the same problem you have with my SPV C500 and orange changed it.
Click to expand...
Click to collapse
Hi, I have a very similar "bubble" under my HD2 screen. It's right in the bottom right! Got my phone on the 29th. Should I take it back to the shop or contact HTC?

It begins...the usual HTC problems rear their ugly heads!
I have had a dust problem with every single HTC phone I've had all the way back to the original SPV! Damn them!

well... i contacted orange & they will change it (a brand new one)
this pb didn't really disturbed me, but then i read on a forum that a user broke his screen with a very small shock and i thought "this bubble might weaken my screen"
I had a quick chat with HTC regarding this, and the hotliner told me that "this shouldn't be on a brand new phone, it s a hardware issue, please contact your distributor asap & they will change it"

Well you are right... but a single dust particicle means that mine is unique, while yours is common.
By the way... I bought mine from expansys europe giving it back and having it substituted means months.

I'm afraid as previously mentioned, I too have one dust particle ... you are not unique at all
Let us stand tall together and proudly go where no HD2 has gone before ....

HTC are working on a hotfix for this bug, be patient <<joke

Strange ... when I called I was told they had determined it was a hardware problem and they had invested in nanobot technology to seek and consume alien dust organisms.

I have a speck of dust too!
bottom left of the screen.
only had it for 1 day!!!!!

sabrelli said:
I have a speck of dust too!
bottom left of the screen.
only had it for 1 day!!!!!
Click to expand...
Click to collapse
I took mine back to the shop only to be told it was caused by me! I was not happy! I kicked off big time. You can clearly see the bubble is under the screen!!!! How the hell could I have done that!
Anyway they eventually agreed to replace the handset but they (o2 uk) have none in stock in any store! When asked when they would receive stock I was told that they don't know!!!! How can they not know? I was so mad. I made then make a note on my paperwork that I came back for a replacement just incase they get funny after the 14 day returns policy.
Im upset as the handset has so many problems -
* Reply to sms takes forever.
* Camera takes pink pictures
* Bubble under the screen (Which is common from what I can tell)
* and now I can see a .5 mm black line at the right hand side of the screen from top to bottom!
I think HTC rushed this phone to market.
To be fair HTC said they would repair the unit but I don't want them taking it apart. It's a brand new phone and I want a replacement.
Rant over

If you had it for only one day, you can ask for a replacement as your not happy with the pinkness of the camera for example.

ad25121048 said:
they (o2 uk) have none in stock in any store! When asked when they would receive stock I was told that they don't know!!!! How can they not know?
Click to expand...
Click to collapse
I hesitate to mention it here but I was told by retentions on Friday morning that they're expecting more to hit the shelves this Wednesday...dont tell anyone,there's a good chap,and I might be able to finally get one myself

[Q] Dust under the screen

Does anyone else have any issues with dust being trapped between the layers of glass on their screen?
I've actually been waiting for a replacement phone since day one (due to a scratch on the screen from the factory), but today I noticed a new problem that wasn't there before. There is now some dust that is trapped between the layers of glass.
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Sorry about the crummy picture. I'm not sure if you can tell but if you're looking at the phone itself, it's obvious the dust is on some middle layer, due to the way the shadows fall. Since it's not on the outermost layer, I see no way of getting rid of this.
Has anyone else had this problem?

maybe try a burst or two of canned air at the edge of the screen?

bbowman said:
maybe try a burst or two of canned air at the edge of the screen?
Click to expand...
Click to collapse
No workey. I'm not sure how in the world it managed to get there, but I'm pretty sure that dust isn't going anywhere now.

bbowman said:
maybe try a burst or two of canned air at the edge of the screen?
Click to expand...
Click to collapse
That is a bad idea, I did that once on a Nexus one.
It had two spec of dust under the screen, i removed the battery and used canned air. When I turned the phone over the lower half of the screen was filled with dusts.
My suggestion is to get a replacement.
E

I woke up today and noticed dust under my screen as well. I have no idea how it got under there, or when, I just noticed it today.
Has anyone done any replacement due to this issue? I'm afraid I'm going to get a refurbished phone if it gets exchanged. For those who bought at the microsoft store, do you get your exchanges there or are they sent to you?

just noticed dust inside my screen today

This has me a bit nervous because I noticed a bit of lint under the screen today. The point of entry appears to be the speaker above the screen, which has tiny holes which may allow dust to get trapped (permanently?) underneath. With that in mind I certainly wouldn't recommend blowing air on it which probably would just push more dust through the holes.

noticed a large quantity of dust under the glass today. I have been loving this phone really, but this is disappointing-especially since if I send it back I will likely get a refurb.
I did attempt a fix myself, slid out the keyboard and turned over the phone to remove the 2 screw covers and screws. Popped off the top plastic cap and attempted to slide the glass up and off. Glass wouldn't budge.

i could be wrong but most of the replacement DVPs that have been sent out are brand new units. if the dust is really annoying I'd go for a replacement.

has anyone written to dell?
did they correct this issue in the production?

I asked about this a while ago.. I got a new one from Dell.
I THINK looking at the phone and screen, the lint is getting in via the speaker hole at the top.
Also it looks like fine denim pocket lint.. how many of you with the complaint, wear denim and stick the phone in your front pocket?

Both my initial DVP from the WP7 launch (11/8) and my current one have dust under the screen. I tried getting a replacement from Dell last week, but the replacement locked up frequently. For now I'm sticking with dust rather than lockups.
I'm interested to know if others who have had their's for a few months are experiencing the same.

cdgoin said:
I asked about this a while ago.. I got a new one from Dell.
I THINK looking at the phone and screen, the lint is getting in via the speaker hole at the top.
Also it looks like fine denim pocket lint.. how many of you with the complaint, wear denim and stick the phone in your front pocket?
Click to expand...
Click to collapse
Not sure, but it could also be getting in from the back. There is tons of dust/lint from my pocket underneath the battery cover and battery.

the evidence is compelling
dell should stick to computers, where they have excellent service
if they want to manufacture phones then research first
i dont think they forgot about sealing the screen

Has anybody tried casings etc? Do these help keeping dust away? I have heard of invisible shield and otter box.anybody tried them?
Sent from my HD7 T9292 using Board Express

I have the otterbox and a screen protector and still got dust under my screen, kind of annoying but I can deal with it. Itd not making or breaking my phone at this time, but it would be better if the dust wasnt there.

937dytboi said:
I have the otterbox and a screen protector and still got dust under my screen, kind of annoying but I can deal with it. Itd not making or breaking my phone at this time, but it would be better if the dust wasnt there.
Click to expand...
Click to collapse
that sux.
I was planning to buy otter box hoping that'd help..
What now? I have to visit many dusty places:-S
Sent from my HD7 T9292 using Board Express

My second DVP has sucummbewd to DUst under the screen again, and this time its owrse than the one I sent back.. Hmm.. :-/
Shoudl I send it back again..?

cdgoin said:
My second DVP has sucummbewd to DUst under the screen again, and this time its owrse than the one I sent back.. Hmm.. :-/
Shoudl I send it back again..?
Click to expand...
Click to collapse
I think it's just a flaw in the design. It happened on my original MS Store DVP and the December replacement.

I've got a few specks of dust under my screen as well. Super frustrating because I don't even use the DVP daily, it just sits at home for testing usually. Now I keep it in a ziplock bag because I'm a freak.
My brother's first unit had a ton of dust under it, but for the moment his new one is fine. He actually uses his everyday and it spends tons of time in his pocket.
Definitely a design flaw/ quality control issue but I won't send it in just to get a refurb back, I don't trust Dell enough.

Broke my Screen Glass

Sonofa B. I just got a grippy case for my Nexus, since they're so slick and difficult to hold.
Installed it last night and managed to drop my phone on the floor this morning... Broke the damn glass. There is a crack from the upper left corner to the middle of the right side.
Phone is still functional, but I'm still quite pissed. I drop my phone very rarely and I just got this a month ago to replace my crapped-out Evo.
: (

That's no good. I did the same a few months back.. I bought a used digitizer/lcd/housing combo for a NS4G on eBay for $60 and swapped it. It was very easy.

Uh I haven't seen any broken glass Nexus S. Could you post a photo of it ?

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Just a small crack. Perhaps it can be held together by a screen protector.

I'm happy with no case ^^

Ouch...how could you manage it? Im wearing it lose in my pocket and it hasent even got a scratch yet o0

Slipped out of my hand and hit the hard, tiled floor.

Sorry mate, that sucks. The very day after you got the grippy case...

Same happens to me only 3 months old. Can't deal with broken screen. Had to get a one from insurance. I feel your pain.
Sent from my Google Nexus S 4G using xda premium

My nexus fell on tiled floor 3 times and nothing happened to it

Now that I think of it, the case I put on the phone was likely the true root cause of the cracking.
I had to squeeze the phone quite hard to get the case around the phone. That may have stressed the glass enough to cause it to crack after a gentle fall.
Effin cheap POS ebay case... Wish there was an Otterbox Commuter for this phone.

I'm in the same boat...Sprint NS4G...I have only had it for a month. Samsung wants 160.00 with a 3 week turnaround...Ugh...
I checked ebay, but I could not find any listings for the NS4G, only i9023.
http://www.ebay.com/itm/LCD-Screen-Display-Bildschirm-Touch-Digitizer-Samsung-Nexus-S-i9023-WZ-/230686551324?pt=Handy_Zubeh%C3%B6r&hash=item35b5fd6d1c#ht_483wt_1174
Does anyone know if the i9023 screen will work on the NS4G?

Keep us posted joelee. I've been too lazy to look for a screen replacement.
I just put on the screen protector that came with the case, in order to keep the glass together. Working well so far, but this matte anti-glare protector is cheap, rough, and makes my display look like ****. The matte cover I had for my Evo was much nicer.
On a side note, I haven't had very good luck with phones this year. Bought the refurb eBay Evo 4G in early March and the display and cpu temp sensor crapped out by September. Got this eBay Nexus to replace it, then I broke the screen!

Have you looked into a cell phone repair place? We have a place called Dr. Cell Phone here in Dallas. They were about 33% less than HTC and no shipping for my wife's Nexus 1 screen. It was done on the same day too.

Look up the trident case its par with otterbox I think except I pulled the protective screen covr out. Been using it for a while.
Sent from my Nexus S using xda premium

Trident cases are so bulky and ugly. I'm usually not so rough with my phones that I need a heavy duty case (my suspicion is that my case was what actually broke my glass). I'd rather retain the sleek, slim feel of the phone than double its size with a suit of armor.
Too bad there's not an Otterbox Commuter for the nexus - that case was perfect for my Evo.

Non- gorilla glass ;/

I have somewhat the same issue... my screen is cracked but everything is functional. i want to replace the glass... but do i have to replace the digitizer as well? i saw some glass for sale on ebay for 25 dollars
anyone just change the glass or you have to change everything from glass and digitizer and lcd?

hydrophantom said:
I have somewhat the same issue... my screen is cracked but everything is functional. i want to replace the glass... but do i have to replace the digitizer as well? i saw some glass for sale on ebay for 25 dollars
anyone just change the glass or you have to change everything from glass and digitizer and lcd?
Click to expand...
Click to collapse
I had the same issue. My screen was cracked but everything was functional. So I just went to Samsung repairs and fixed it for free(it's because my friend works at Samsung). You would probably need to pay somewhat expensive price for it.
Sent from my Nexus S using Tapatalk 2

I've dropped my NS close to 50 times and have only gotten dings and a small crack on the battery cover near the headphones hole.
I dropped my GN once, from 2 feet off the ground while uh using the bathroom, and it cracked the screen. Probably just bad luck.

A word of warning for anyone clumsy. Get a case or get insurance!

Title above sums it up. In all my years of owning smartphones and being so careful, I have never once smashed a screen through dropping it. Until a few weeks ago. My poor baby fell on the bathroom floor and shattered to pieces. It was ruined.
After many hours of googling, I found that there seems to be NO repair companies in the UK who will replace the screen, and whilst the glass portion can be purchased for under £10 on ebay, its an absolute nightmare to fit.
So reluctantly I contacted Motorola for a repair. After about a week of emails I was told to send it off to Germany and they'll take a look and give me a quote. Fortunately I managed to convince them to cover the postage cost for me :victory: :victory:
So off he went to Germany (yeah, my phones a he!). After what seemed like a lovely holiday of about 10 days (combination of sending it right over the easter bank holiday, and apparently very un-stereotypical German inefficiency) I got my quote back.
OUCH! :crying::crying: €238,04 - Around £180
FOR A SCREEN. ONE HUNDRED AND EIGHTY POUNDS...
Now I know its my own stupidity, and I can't complain because I'm the dumb idiot who dropped it in the first place, and didn't have a case on it. BUT WOW THATS MORE THAN I WAS EXPECTING.
Which gave me the dilemma of pay it, or sell off my old friend with a smashed screen and buy something else / one without a smashed screen.
I'm reluctantly agreeing to pay it, but I have just ordered a case and tempered glass protector. £30 protecting your phone screen is well worth it! Especially with this phone!

i feel your pain , same here
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i try to change this glass with hot air station etc. but i broke LCD
ps. i drop phone from around 30cm on pavement and i win - 220usd

niko99 said:
i feel your pain , same here
i try to change this glass with hot air station etc. but i broke LCD
Click to expand...
Click to collapse
I wish I had a photo of mine when I broke it, the whole panel literally just shattered. I looked at repair tutorials, having repaired an old ipod back in the day, but I didn't want to go anywhere near repairing this.

At least this screen is better than the 2013 version. I don't even know how my 2013 screen cracked. I noticed no cracks when I got in the shower, then it had a huge crack when I got out of the shower. It was on the bathroom counter playing music. My only guess is that the steam from the shower cracked the glass. In all my days, I had never seen anything like it. I had done the same with phones and tablets before and after, but have only seen the problem from the Moto X 2013.

I just dropped mine last week and it was the first time I ever cracked a screen. Moto told me it would be estimated at $125 to fix and sent me a replacement before I sent them the one I broke. They actually cancelled the charge!

Have you got house insurance, as with mine I it covers a certain amount of cash on items outside the home.

Okay, well after about 2 weeks, I have now received an email saying that it could not be repaired and that I will be sent a new one!
Should have an X code tomorrow and I will be able to design a whole new one! I'm willing to accept the delay for a free redesign, I had 2nd thoughts about the white front.

Wow good news!
How long had you had your phone?

Zammo76 said:
Wow good news!
How long had you had your phone?
Click to expand...
Click to collapse
I've had it since November of last year, so about 5 months. Still no X-Code from them yet, and the wait is killing me. But Red and Black Moto X is what I'm going for this time

dh2311 said:
I've had it since November of last year, so about 5 months. Still no X-Code from them yet, and the wait is killing me. But Red and Black Moto X is what I'm going for this time
Click to expand...
Click to collapse
and, did you get a new phone? how much did they charge?
(just broke my display, just the display, not the outer glass)

godutch said:
and, did you get a new phone? how much did they charge?
(just broke my display, just the display, not the outer glass)
Click to expand...
Click to collapse
Sorry yeah, I got the new one. Really love the colours! They did it for the cost of the repair. I don't think its common policy in the UK though, as customer service seemed unaware of the concept of an x code.

godutch said:
and, did you get a new phone? how much did they charge?
(just broke my display, just the display, not the outer glass)
Click to expand...
Click to collapse
In the USA, I paid $125 and they sent me a refurb phone with my customizations and after receiving that "new" phone I sent back the broken one.
Fyi, my screen was pretty much destroyed (unusable).
Very good service (although I think they need that level of service when I have since cracked the replacement from a 16" fall out of my pocket).

Scratch in screen

Hi all,
Since a week or two I've been the proud owner of a Moto x style, however within a week I've got a scratch in the screen, noticeable in reflections and with fingernails, not quite visible when the screen is on. Don't know how it came there as I've used the bumper that came with the phone, while waiting on a tempered Glass screen protector and case.
I might have put the screen down on a grain of sand, but shouldn't that be protected by the supposedly 'awesome' gorilla glass?
I'm going to the shop where I bought it in a few days (after exams), trying to push the warranty. but I'm probably going to hear it's my own fault, blabla.. What is smart to say?
And is there maybe a method to get the scratch out (with some kind of special 'self healing' screen protector or the infamous toothpaste scrubbing method)?
Thanks!
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Ouch, if you don't have motocare you might wanna use this opportunity to use your one free rebuild if you are within your 14 days or 30 in California. Then get a protector on it asap!

mabru2001 said:
Ouch, if you don't have motocare you might wanna use this opportunity to use your one free rebuild if you are within your 14 days or 30 in California. Then get a protector on it asap!
Click to expand...
Click to collapse
He said week or two but they won't take the return/exchange with a scratch in it. They will most definitely will not allow you to claim it under warranty as the scratch isn't covered under warranty.
Sent from my Nexus 7 using Tapatalk

Jonnyredcorn said:
He said week or two but they won't take the return/exchange with a scratch in it. They will most definitely will not allow you to claim it under warranty as the scratch isn't covered under warranty.
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
Yeah if he is within his 14 he can do the one free redesign, they will take it back with a scratch. The thing is a scratch is not a warranty voider, you can do your redesign anytime within 14 days as long as you did not void the warranty.

mabru2001 said:
Yeah if he is within his 14 he can do the one free redesign, they will take it back with a scratch. The thing is a scratch is not a warranty voider, you can do your redesign anytime within 14 days as long as you did not void the warranty.
Click to expand...
Click to collapse
I was referring to retail store
Sent from my Nexus 7 using Tapatalk

gorilla glass is overrated... Dragontrail is the real deal.

Sand is THE killer when it comes to scratching any glass...even the Gorilla type! Do you have a dog that likes to jump on you? Their claws sometimes have tiny bits of dirt (sand) in them and that will do it for sure.

learned my lesson back when i had my Galaxy S2. Gorilla Glass doesn't mean anything when the phone is in your pocket and you have a grain of sand in there. If you manage to get it fixed or replaced, i would definitely recommend going with a tempered glass screen protector. I have the pleson one from amazon. it does have very minimal halo effect on the sides, but its not noticeable when the screen is on at all. Good Luck!

I've scratched every gorillaglass phone I've own, s4mini, moto g 2nd, galaxy ace, and couple of tempered glass protector I strongly recommend tempered glass is very easy to replace for a new one and feels just like the real screen
Sent from my ONE A2005 using Tapatalk

yet people refuse to use even 50 cent screen protectors... man, you guys are nuts lol. the amount of scratches I see on my cheap protectors over time is ridiculous.... and I'd rather have a perfect screen. only downside is fingerprints are worse with a protector... but i used this phone for a total of 20 minutes before I couldn't take it and cut an old one to fit this phone before I got them in the mail lol
Sent from my Moto X Pure Edition

Thanks for the responses! Guess I'm just screwed then. But I'll try and go the store where I bought it tomorrow, its been precisely 14 days then. Hopefully I can get a new unit..

sabotagenl said:
Thanks for the responses! Guess I'm just screwed then. But I'll try and go the store where I bought it tomorrow, its been precisely 14 days then. Hopefully I can get a new unit..
Click to expand...
Click to collapse
It's worth a shot. What kind of store did you get it from? Are you in the US? I doubt they will replace it if you go in and say it got scratched and I'd like to replace it. They also probably won't buy the story that it came like that because why wait 14 days? Also they would know you are trying to bull**** them and may not be helpful in the future.
If you really don't wanna live with that scratch you can go in and say you don't like the color and get a different color. That is a free option that would probably work as they wouldn't be thinking about something being wrong with the phone and might not notice the scratch.
A sure fire way to get it replaced at the store is to say you figured out this model wasn't going to have enough storage So get more storage, pay a bit more, but it's your best chance at success.
Also tempered glass screen protectors are so worth it. I use the Spigen Glass.tr 9h and the thing feels like the original glass, possibly even better. Also seems to hold less fingerprints, and never have noticed any degradation of the surface. After a year and a half it still feels smooth as it was the day I got it. I only recently dropped, well more like threw, my Nexus 5 at the ground on accident trying to swat a bee. It produced a crack and it looked like the screen was cracked through the protector, but sure enough when I peeled it off the crack peeled off and my perfect screen was fully intact as clear as the day I bought the phone and put on the screen protector. I emailed Spigen to see about their warranty and all I had to do was take a picture of the crack and email them and they would give me half off a replacement, nearly two years later!
Sent from my Nexus 7 using Tapatalk