Database Users

Cost of a new screen?

Ok How's this for a first post? Some moron managed to knock my 2 week old wizard off the desk while it was charging at work (so not in its case) and has cause a small chip in the screen (screen still works perfectly - just the outter touch panel is damaged). Since no one is owning up to doing it - and my short-sightedness in not taking out insurance on such an expensive phone, I wondered if anyone had any Idea how much T-Mobile would charge to fix this?
I'm assuming it is too late to take out insurance now, so I'm gonna have to shell out for the repair one way or the other - just wondered how much this will set me back.....
Any ideas? Cheers Guys
Oh and no flaming me please - I feel gutted enough as it is!!

Not worth it!! get a new one...

cizake said:
Not worth it!! get a new one...
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You're saying to replace the screen will cost more than £300??
Sorry mate I'm not made of money - that is not a viable solution.

G8_crasher said:
cizake said:
Not worth it!! get a new one...
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You're saying to replace the screen will cost more than £300??
Sorry mate I'm not made of money - that is not a viable solution.
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Sorry, but it's your only one!

Hi,
Your house hold insurance should cover it. Either that or take out phone insurance and claim in a few months.
Thanks
B

I am not sure about T-Mobile, but o2 let you take insurance out in the first 2 weeks. Look on the web and if you are too late give them a call..... ask them when you will be billed for the insurance as you cant see it on your first bill and you did ask for it when you bought the phone.
Failing that there are may 3rd party companies that will insure phones/pda's/laptops, google for it and give them a call......

http://www.pocketpctechs.com/main~unit~Cingular_8125-559~area~repairs~item~IMT-LCD01.htm
I think you have to replace the whole screen anyway?... maybe not. I dunno.

cizake said:
Not worth it!! get a new one...
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[email protected]! what an unhelpful post! They are available on ebay for around £120, easy to fit, just be careful the part you buy matches the part number of the original screen - some sellers say the magician screen fits, my supplier says it doesn't.
Richard

Thanks for all your help guys - I did try calling T-Mobile about insurance saying that I though I'd selected it when I bought it online, but they wouldn't budge on letting me insure it after 2 weeks and sounded pretty sceptical from the start :?
I contacted HTC directly and they're quoting £94 to replace the screen and for shipping both ways which I guess is fairly reasonable - especially after the great suggestion of buying a new one at £200+
Just thought I'd update you incase anyone else is as unfortunate as I was.
Not sure if I'm allowed to post contact details for HTC on here - so anyone needing to contact them, just PM me.
Thanks again for the suggestions

G8_crasher said:
I contacted HTC directly and they're quoting £94 to replace the screen and for shipping both ways which I guess is fairly reasonable - especially after the great suggestion of buying a new one at £200+
Just thought I'd update you incase anyone else is as unfortunate as I was.
Not sure if I'm allowed to post contact details for HTC on here - so anyone needing to contact them, just PM me.
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That's actually very reasonable considering your warranty remains intact as well. Cheapest price online is now about £95 for the screen alone! HTC will only deal with t-mob/orange branded items from experence though.
www.htceurope.com
Richard

anyone know where I can get replacement parts 4 my MDA in the US. sorri to hijack the post but I figure since u are already on the topic of replacment parts I would give it a shot.

I cracked my touchscreen as well. If I can get the part, I think I can do the replacement myself. Anyone know where to get one?

Feedback for the HTC Europe support

Hello everyone,
I had the famous "Screen freezing/not responding and start menu clicking" problem.
I called by phone to the support in the UK and was told that I need to ship it for repair.
I was a bit afraid to do so in the beginning but after getting my mobile back home (After less then a week!!!), I must let you all know that their support is GREAT!
Not only that they replace the MB but also replaced the bezel that was a bit peeled.
The email response and the phone response was perfect - There is a guy named Abdul Ibrahim that was VERY helpful.
Bottom line, the phone was back and fixed perfectly in less then a week.
Cheers and well done!
Eldi

Would that be a completely new phone, refurbished?
Have you IMEI changed?

Where do you live? UK?

And most importantly:
did you need to produce any proof of purchase? I've got none thanks to crappy Ebay seller...

I had a very good experience with them. I had opened my phone (so warranty normally void) upgraded ROM but they still fixed it and shipped back with 2 day shipping from UK to US.
I personally give them an A+

They changed the Main board and the Bezel.
The phone is the same only with a new IMEI.
Eldi

dubart said:
Where do you live? UK?
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I live in Israel, that's why I was so surprised to get it quick.
Make sure if you do not live in Europe that you declare to customs BEFORE sending it!
Eldi

sabestian said:
did you need to produce any proof of purchase? I've got none thanks to crappy Ebay seller...
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No need for a proof of purchase as the warrenty covers 1 year.
The P3600 is not out for more then a year so you are automatically covered!
Eldi

srk said:
I had a very good experience with them. I had opened my phone (so warranty normally void) upgraded ROM but they still fixed it and shipped back with 2 day shipping from UK to US.
I personally give them an A+
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Totaly agree with you.
A+

Eldi said:
They changed the Main board and the Bezel.
The phone is the same only with a new IMEI.
Eldi
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If the IMEI is different , its not the same phone!
They send you a refurbished phone , or a new one.

RacerII said:
If the IMEI is different , its not the same phone!
They send you a refurbished phone , or a new one.
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How could they change the motherboard and keep the same IMEI?
I would have thought that once he said the phone had its MB replaced you had in fact already been told that the IMEI was different.
Am I wrong?
A phone with a different MB _IS_ a refurbished phone, isn't it?

Sorry about that, you are right.

Damaged slider

My X1 has been working great until suddenly a problem appeared today. The slider has always been super smooth. Pulled it out of the pocket today and slide it open and it was not smooth at all. Now it makes a kinda clicking/crunching noise when slid open. Sometimes it even gets stuck halfway through the sliding motion. I can close it but cant open more than about halfway. Trying again and again and wiggling gets it to open.
I am going to try SE warranty tomorrow or monday but I was just wondering if anyone has experienced this?

Had the same problem. Brought it to SE and got it repaired ...

chalid said:
Had the same problem. Brought it to SE and got it repaired ...
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Excellent! Did they send you a loaner in the meantime?

JKingDev said:
Excellent! Did they send you a loaner in the meantime?
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Do phone manufacturers usually do that? I have never heard this before? Is some creativity involved with what you just said or is it that they don't do this in America?

provider gave me loaner phone while my x1i was on repair tho no idea how it works in other countries

poetryrocksalot said:
Do phone manufacturers usually do that? I have never heard this before? Is some creativity involved with what you just said or is it that they don't do this in America?
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I am not sure if they do. I sent a phone to HTC once for repair and they did not but I heard SE warranty was really good. I thought I might have recalled them sending overnight replacements.

JKingDev said:
I am not sure if they do. I sent a phone to HTC once for repair and they did not but I heard SE warranty was really good. I thought I might have recalled them sending overnight replacements.
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It is the provider or the shop loaning phones not SE or HTC

not released in Canada!!!

So my X2 died completely about 2 months ago. I went to the store where I got it to find out that they have no refund/return policy. The guy promised to send it back to Hong Kong,,, but I doubt that he ever even sent it (no paperwork..nothing). And then he says it's LCD issue and I have to pay $150 ... sounds fishy, doesn't it? Anyway, I went to Flextronics in Newmarket and they can't do anything because it's not a Canadian model and it's never been released here!!! kill me now!!!
So what the heck do I do now? Any help/suggestions? Can I send it anywhere?
Or just forget it, curse SE and recycle this piece of ****?

well basically SE X2 is a luxury phone and it should have internationall warranty
if you baought this phone with papers from that shop you should really sue that guy
if not maybe if you better describe the fault we can help you
have you tried calling SE Support line to get some knoledge about where u could reapair it near you?

mrqro said:
well basically SE X2 is a luxury phone and it should have internationall warranty
if you baought this phone with papers from that shop you should really sue that guy
if not maybe if you better describe the fault we can help you
have you tried calling SE Support line to get some knoledge about where u could reapair it near you?
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There is nothing to describe really. I did hard reset bc you know X2 is a living hell and in the middle of it, it just turned off. The light doesn't flash when charging, doesn't turn on...it's just dead
I contacted the SE Canada. They said I have to send it to US bc X2 is a Grey Market phone and cannot be fixed in Canada. And the service costs $185 + I have to give them US address to ship it back
So much for the luxury phone with international warranty. FML! Never ever buying SE again!!!!!!

Lerka said:
So my X2 died completely about 2 months ago. I went to the store where I got it to find out that they have no refund/return policy. The guy promised to send it back to Hong Kong,,, but I doubt that he ever even sent it (no paperwork..nothing). And then he says it's LCD issue and I have to pay $150 ... sounds fishy, doesn't it? Anyway, I went to Flextronics in Newmarket and they can't do anything because it's not a Canadian model and it's never been released here!!! kill me now!!!
So what the heck do I do now? Any help/suggestions? Can I send it anywhere?
Or just forget it, curse SE and recycle this piece of ****?
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Dude this happened to me as well, and se replaced it for me for free. Yes they gave me a new phone, which was another x2.
You should contact se themselves and explain for them the problem. They will ask you for the invoice and IDME number, after that you just need to wait for a while, maybe 2- 3 weeks and they should ship you your new phone.
The very cool thing about xperia phones is that they have an international warranty so you should take the advantage of such thing.

Basharca said:
Dude this happened to me as well, and se replaced it for me for free. Yes they gave me a new phone, which was another x2.
You should contact se themselves and explain for them the problem. They will ask you for the invoice and IDME number, after that you just need to wait for a while, maybe 2- 3 weeks and they should ship you your new phone.
The very cool thing about xperia phones is that they have an international warranty so you should take the advantage of such thing.
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I called SE Canada and they said I have to ship to US service centre but if they can't fix it they won't give me new phone, I asked.
Where did you call?

Where should I take my Evo?

Hey guys just looking for some advice. I have had my Evo since about a week after it came out, I bought it from Best Buy. Well the first one I bought had the light leakage and I returned it to Best Buy to be replaced. Everything went smoothly. Well just yesterday the speaker in the ear piece (not the speakerphone speaker, the regular one) just randomely blew up and sounds horrible.
My question is should I take my phone to a Sprint store or Best Buy where I bought it? And will they replace my speaker or new phone? Any help is appreciated.
Oh and I dont have insurance on it.
Thanks

tckelsey said:
Oh and I dont have insurance on it.
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Then not Sprint.
I would advise either Best buy or, if you can spare not having a phone [or have a spare phone] for two weeks, using the HTC warranty to get a brand new one.
I've heard some Best Buy horror stories.

mattykinsx said:
Then not Sprint.
I would advise either Best buy or, if you can spare not having a phone [or have a spare phone] for two weeks, using the HTC warranty to get a brand new one.
I've heard some Best Buy horror stories.
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Hhmm so theres not much chance of this going smoothly? They were great when i had the light leakage problem, walked out with a new phone in about 10 minutes.

tckelsey said:
Hhmm so theres not much chance of this going smoothly?
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Didn't say that.
They were great when i had the light leakage problem, walked out with a new phone in about 10 minutes.
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Could just be specific stores, just take it back to that same store then. Should work out for ya.

go to sprint you don't need insurance for a warranty issue

kingakuma said:
go to sprint you don't need insurance for a warranty issue
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Not according to any Sprint store I've been to.
http://shop2.sprint.com/en/services...ces_phonerepairprotect_phoneprotectionsol_hub
You need ESRP to get it fixed by them, I believe it's $3 / month

mattykinsx said:
Not according to any Sprint store I've been to.
http://shop2.sprint.com/en/services...ces_phonerepairprotect_phoneprotectionsol_hub
You need ESRP to get it fixed by them, I believe it's $3 / month
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the difference is its a warranty issue and not an issue from normal wear and tear

kingakuma said:
the difference is its a warranty issue and not an issue from normal wear and tear
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I suppose, again, not at these Sprint stores around here.
At any rate, Best buy apparently has worked for him before and given him a brand new one as opposed to a refurbished one.
So I think it's clear where he should go

Yea, thanks for the help guys im about to go try the Best Buy and see what they say, I hope I dont need my receipt for this because theres no way I still have it.

Yea, take it to sprint, not best buy. The warranty is through sprint, and a broken speaker is a warranty issue, no insurance needed. As long as there is no physical or water damage, they should fix it or replace with a refurbished phone.

Warranty
It doesn't matter where you bought it. I would go back to the original point of sale due to the buyer's remorse period. It's possible that your local Best Buy got a bad batch of phones, that happened to me. My first 3 EVO's all got stuck on stupid and were constantly boot looping. They finally sent me to a Sprint store and I they fixed it. As far as the insurance goes, as everyone else has said on here, that is for an out of warranty issue (water/physical damage). In warranty would be anything in the first year that wasn't caused by you.
Hope this helps.

As long as its not physical damage you should be alright. At the worst the Service and Repair charge will be $35. And at that time you'll have the option to add the ESRP. Referring to Best Buy taking the phone back for the light leak, how long did you have it, and that just so happened to be a known issue.