Damaged slider - XPERIA X1 General

My X1 has been working great until suddenly a problem appeared today. The slider has always been super smooth. Pulled it out of the pocket today and slide it open and it was not smooth at all. Now it makes a kinda clicking/crunching noise when slid open. Sometimes it even gets stuck halfway through the sliding motion. I can close it but cant open more than about halfway. Trying again and again and wiggling gets it to open.
I am going to try SE warranty tomorrow or monday but I was just wondering if anyone has experienced this?

Had the same problem. Brought it to SE and got it repaired ...

chalid said:
Had the same problem. Brought it to SE and got it repaired ...
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Excellent! Did they send you a loaner in the meantime?

JKingDev said:
Excellent! Did they send you a loaner in the meantime?
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Do phone manufacturers usually do that? I have never heard this before? Is some creativity involved with what you just said or is it that they don't do this in America?

provider gave me loaner phone while my x1i was on repair tho no idea how it works in other countries

poetryrocksalot said:
Do phone manufacturers usually do that? I have never heard this before? Is some creativity involved with what you just said or is it that they don't do this in America?
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I am not sure if they do. I sent a phone to HTC once for repair and they did not but I heard SE warranty was really good. I thought I might have recalled them sending overnight replacements.

JKingDev said:
I am not sure if they do. I sent a phone to HTC once for repair and they did not but I heard SE warranty was really good. I thought I might have recalled them sending overnight replacements.
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It is the provider or the shop loaning phones not SE or HTC

Related

X1 REPAIR ISSUES !UK Kuehne + NageL

HAS ANY1 SENT THEIR X1 TO Kuehne + NageL BEFORE?
WHAT IS THEIR TURNOVER TIME?
berlinberlin said:
HAS ANY1 SENT THEIR X1 TO Kuehne + NageL BEFORE?
WHAT IS THEIR TURNOVER TIME?
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Click to collapse
Why the hell would you send your phone to Kuehne + Nagel? They are a major international freight forwarder. You shouldn't be sending packages like your phone through them, it makes no sense.
Edit: We use K&N at my work to ship/deliver 20ft and 40ft containers from Thailand to the USA all the time. I can only speak for their turn around time in this area...compared to our other forwarders K&N is about 10 days longer and slightly more expensive to all of our destinations. We stop using them this month
mlinz said:
Why the hell would you send your phone to Kuehne + Nagel? They are a major international freight forwarder. You shouldn't be sending packages like your phone through them, it makes no sense.
Edit: We use K&N at my work to ship/deliver 20ft and 40ft containers from Thailand to the USA all the time. I can only speak for their turn around time in this area...compared to our other forwarders K&N is about 10 days longer and slightly more expensive to all of our destinations. We stop using them this month
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Click to collapse
NO NO NO !
K&N IS RESPONSIBLE FOR REPAIRING SONY ERICSSON IN THE UK...
A Sony Ericsson approved service point is:
Kuehne + Nagel Logistics Ltd
Unit 2a
Appletree Road
Chipping Warden
OX17 1LL
Tel: 01295662101
I'm afraid I don't know what their service is like as I have never used them.
However, please don't shout (use capitals), it lessens the chances further that you'll get a reasonable response.
I need by phone so badly cant believe they are telling me the parts are now out of stock god knows when i could get my fone back
What's gone wrong with it? I'd be gutted having to spend any time without it, I'm still considering sending mine back because of the so called "light leakage" on the screen.
SquidgyB said:
What's gone wrong with it? I'd be gutted having to spend any time without it, I'm still considering sending mine back because of the so called "light leakage" on the screen.
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mine always crashes at the boot screen (the greenwindows mobile welcome screen) so i want to get it fixed....
i'd seriously recommend you not to send yours to repair better get it exchanged......
i will call back on monday and check if it's been fixed or not...
This still seems weird, K&N is a logistics, freight company. They don't repair phones in house for Sony. If anything they may have some deal with Sony to send phones back to the factory to be repaired.
it has been a week since i posted my phone and they havnt even touched it yet!
i genuinely NOT recommend anyone sending in their xperia to k&n...
mlinz said:
This still seems weird, K&N is a logistics, freight company. They don't repair phones in house for Sony. If anything they may have some deal with Sony to send phones back to the factory to be repaired.
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Not really UTL have been repairing the phones for Vodafone for years and they work in car spares.
As with most of these companies they do a bit on the side and before you know it, it turns into one of their bigger activities.

US X1i owners...

I have an X1i and live in the US. Will SE in the US take my phone for service if it's still under warranty? Or I'm **** out of luck?
jhendra said:
I have an X1i and live in the US. Will SE in the US take my phone for service if it's still under warranty? Or I'm **** out of luck?
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yup. they will ask where you bought it and ask to see an invoice, if it was off ebay you're screwed.
but just kindly remind them the phone hasn't even been released for a year yet, and they should set up the RMA no problem.
jhendra said:
I have an X1i and live in the US. Will SE in the US take my phone for service if it's still under warranty? Or I'm **** out of luck?
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Click to collapse
Yes. But if they can't fix it (or too troublesome to fix it), they caon only replace you w/ a X1a (I did!)
jackleung said:
Yes. But if they can't fix it (or too troublesome to fix it), they caon only replace you w/ a X1a (I did!)
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Lol how come they couldn't fix it??? What did they say??
jhendra said:
Lol how come they couldn't fix it??? What did they say??
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2 cracks and color coat peeling on the navigation button. Maybe too much work to fix them (don't u know labor cost in US is very high?). ;p
jackleung said:
2 cracks and color coat peeling on the navigation button. Maybe too much work to fix them (don't u know labor cost in US is very high?). ;p
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I had two cracks, one on the front one on the back.
they fixed it in a day and shipped it out the next.
edit.
I haven't gotten mine back yet, expecting it wednesday. now I'm worried they might have just swapped units.. did they call to ask to swap for an x1a? or did they just send you one? because I'm going to be livid if that's the case. haha.
I called and asked this question of two different people at SE before I made my purchase. They both said the warranty on the X1 is good world-wide. Evidently something special for the xperia.
buy a personal article policy from your insurance company for your phone set and done...if you live in CA i can help you out
i had my x1i serviced no problem and i live in texas...
got mine off of ebay even at that
if they ask for your receipt just say you got it for christmas and have no idea where it is, thats what i did

does the hero over heat?

Had mine for 2 weeks now and the leds have just packed up I know others have had this problem. I have noticed that this phone can get v hot esp when browsing maybe this has killed the leds
Mines ok. It gets a little warm when charging but never when browsing.
spacecat said:
Had mine for 2 weeks now and the leds have just packed up I know others have had this problem. I have noticed that this phone can get v hot esp when browsing maybe this has killed the leds
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Seems cooler than my old diamond which had the same processor.
mine seems fine heat wise and since the LED issue is (almost) always connected to the headphone issue, which is a software problem 100%, i would say heat has nothing to do with it :/
try to plug in your headphones and play something, if they don't work, you're one of us
using data and GPS on mine makes for a very hot handset. LEDS are fine so far...
Mine has been sent back to htc . Crappy tmobile would not exchange despite only having for 10 days . Tech guy said it was defo a hardware issue reset didnt work
spacecat said:
Mine has been sent back to htc . Crappy tmobile would not exchange despite only having for 10 days . Tech guy said it was defo a hardware issue reset didnt work
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Let us know what they say about it...
spacecat said:
Mine has been sent back to htc . Crappy tmobile would not exchange despite only having for 10 days . Tech guy said it was defo a hardware issue reset didnt work
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IANAL, but I think you'll find that T-Mobile may have breached your statutory rights in this situation. I'm pretty certain that you should be entitled to an exchange rather than a repair, given that such a short period of time has elapsed. However, I can't find anything on the web regarding your statutory rights which gives an explicit time frame.
Regards,
Dave
The person i spoke to said after 7 days they do not swap they send back to the manufacturer. Basically they are robots
If you're in the EU then your contract is with tmobile and not HTC. You have 2 years (yes 2 years) warrenty from tmobile. Its up to them to sort it out with HTC but they should have either given you a replacement or a temporary handset while they resovle the issue.
spacecat said:
The person i spoke to said after 7 days they do not swap they send back to the manufacturer. Basically they are robots
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spacecat said:
The person i spoke to said after 7 days they do not swap they send back to the manufacturer. Basically they are robots
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Click to collapse
What they say, and what they are obliged to do by law are often two completely different things! It might be worthwhile contacting your local Citizens Advice Bureau as they should be able to advise you of your statutory rights and whether or not T-Mobile are in breach of them.
What I do know though is whenever I've been in a similar situation, simply uttering the phrase "breach of statutory rights" is often enough to change the tune I'm hearing.
Looking at the site linked here, http://www.berr.gov.uk/whatwedo/consumers/fact-sheets/page38311.html#Q2DoIonlyhaverightsfor30orsomeotherfiguredaysafterpurchase, which references the Sale of Goods Act the following paragraph may be of use to you:
Q11. The retailer has said that a repair is "disproportionately costly" and insists I accept a replacement as an alternative. Must I accept this?
Yes, and vice versa if you request a replacement and this is "disproportionately costly". However, remember any remedy has to be carried out "without significant inconvenience" and within a "reasonable time" for the consumer. Remember that you could also seek damages instead.
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Here we're looking at the reverse of the question being asked, but the answer given does reference the vice-versa position. The underlined text I believe is probably particular apposite as if your phone is sent off to HTC for repair you will probably be "significantly inconvenienced for an unreasonable amount of time" by the lack of a phone.
Regards,
Dave
See this too!
http://www.consumerdirect.gov.uk/before_you_buy/thinking_about/mobile-phones/
This seems very cut and dry to me:
If you have only had the phone a few weeks or haven’t had a reasonable opportunity to check it, you are probably entitled to a refund for a fault or poor description, or alternatively you may request a replacement.
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Regards,
Dave
i guess its too late now as i have signed the form allowing them to send it off to HTC.
if its totally Fubar i guess they will have to send me a new phone anyway, be interesting to see what they say is wrong and whether it can be fixed or not.
I am back on my good old viewty which can at least play a movie without stuttering and take a decent flash photo! and has a good HSDPA connection.
I am very busy with work and life recently become a dad so i cant let myself get all bent out of shape over a phone.
personally i think the Hero was a bit of a rush job which might be showing in these manufacturing problems.
At the end of the day i wont accept a crap phone back though!

Has anyone that was rooted had their N1 replaced?

It doesn't seem like HTC asks you over the phone. Do they just get the phone and then charge you if it is an unlocked bootloader?
My phone isn't rooted, but I was asked if I'd rooted it in one of my two warranty swaps.
I'm in the process of doing that now. My rooted phone has been with HTC for a few days and I have not heard anything yet. I'll update when or if I do.
many people on these forumns have without issue.
they charged my $55 for a replacement because of my unlocked b/l.. good for the pople who got away with it though
zachthemaster said:
they charged my $55 for a replacement because of my unlocked b/l.. good for the pople who got away with it though
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Click to collapse
What was the process that was executed for this? Did they call you? Say something? Did you try and get out of it?
nope. i got my inquiry a couple days after i sent it in and it said that my cost was $55. i called them and they said it was "something i did". but the only thing i would have done was unlock the bootloader. i hadnt dropped it or scratched... basically brand new. so.. much luck you. hopefully you dont get flamed for trying to rip HTC off, like me in the other thread i started haha
zachthemaster said:
nope. i got my inquiry a couple days after i sent it in and it said that my cost was $55. i called them and they said it was "something i did". but the only thing i would have done was unlock the bootloader. i hadnt dropped it or scratched... basically brand new. so.. much luck you. hopefully you dont get flamed for trying to rip HTC off, like me in the other thread i started haha
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Click to collapse
I'm not trying to rip them off. I will not hide it if I'm asked and I haven't been so far. What do you mean you got your "inquiry"?
I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?
Because of my atrocious battery. Although, they offered to send a free battery if I thought mine was bad.
Has anyone returned it for a full refund (or minus $55) with an unlocked boot loader? I wouldn't mind doing that and picking up the Milestone instead.
arminstone said:
I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?
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First (new) phone had a problem with the g sensor and an ill-fitting bottom plastic bit.
Second (first swap) phone had a blue tint to the screen, and a very noticeable blue tint in the bottom fourth or fifth of the screen. Also a dead pixel.
Third (second swap) phone has a much better screen, but still a bit of noticeable blue tint along the bottom edge. Also, the horizontal g sensor is off by quite a bit, and it has the same ill-fitting bottom plastic issue the first had, only much less annoying than the first.
I'm calling tomorrow to do a third swap, hoping this one won't have any issues. If it does, I'll keep whichever is better, and wait a few months before doing another swap. Maybe some of the later AT&T batches won't have the same kinds of problems.
Even with all that, this is the best phone I've ever had. I'm just being super picky after forking over $530. The swaps have been easy; I get a new one overnighted and then send the old one back in the same box with a fedex label htc provides. I have zero complaints about the service, I just wish I'd gotten a perfect phone in the beginning. =)
digital bliss said:
Has anyone returned it for a full refund (or minus $55) with an unlocked boot loader? I wouldn't mind doing that and picking up the Milestone instead.
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Click to collapse
The Milestone also has the dust problem. I came from a Telus Milestone because it got a speck of dust and I was afraid more would get in. Now I have a speck of dust under my Nexus but it is really small and no more has gotten in.
arminstone said:
I'm sending mine next week just for the dust under the screen problem. why are you guys sending yours?
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Click to collapse
the inquiry is what they send you in the email. its basically a summary of the repair and the cost
Looks like I have no costs?
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: cx ci battery life is an issue set cx up for swap.
hah2110 said:
Looks like I have no costs?
Status: We have completed your case. If you can help us improve our service, or would like to comment, please contact HTC customer service representatives.
Service Type: Repair
Service Model: C4-On site exchange
Failure Description: cx ci battery life is an issue set cx up for swap.
Click to expand...
Click to collapse
Well, if battery is an issue couldn't just have replaced your battery? That would cause no concern over the phone itself, so maybe they haven't checked the bootloader yet...
andythefan said:
Well, if battery is an issue couldn't just have replaced your battery? That would cause no concern over the phone itself, so maybe they haven't checked the bootloader yet...
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Click to collapse
The battery wasn't replaced as I confirmed with them as it wasn't the battery.
hah2110 said:
The battery wasn't replaced as I confirmed with them as it wasn't the battery.
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Click to collapse
Hmmm.. I'm having trouble with my N1 as well, but I'm reluctant to send it in in fear that they'll charge 55 dollars over the unlocked bootloader just to repair just the power button.
:\

Asus response to returns and fix defects, good or bad?

Hi,
For those who went over the RMA date on their Transformer, but had something crop up, how has Asus been about replacing/fixing it?
Did they just send you a new one if it's something small like the charger?
If you had to send in the tablet itself, are they pretty quick about returning it to you?
Long waits / run-arounds from customer service?
Are they admitting to your issue?
Any feedback would be nice.
Customer service is snappy. I said I had a problem, told the CS rep the problem, and then got an e-mail minutes later with RMA details.
Asus will usually just replace the tablet because it's considerably quicker, rather than "repairing" it. If you provide a good description of your problems with the device when returning it, you may get it repaired.
Screen problems are usually just replacements, rather than replacing the screen and sending back the tablet.
Dock issues are almost always replacements.
They admit to issues when you explain them well. Light bleed is a known problem with edge lit backlights and it is often unacceptable; they admit that. They admit the IPS displays occasionally ship with stuck or dead pixels. They also admit that certain batches were manufactured poorly and shipped with dust under the glass.
They're very honest that "Yes, your unit is defective. Our fault. We'll fix it."
Just expect to pay shipping to Texas. Otherwise, their RMA process is pretty good.
dorino1 said:
Customer service is snappy. I said I had a problem, told the CS rep the problem, and then got an e-mail minutes later with RMA details.
Asus will usually just replace the tablet because it's considerably quicker, rather than "repairing" it. If you provide a good description of your problems with the device when returning it, you may get it repaired.
Screen problems are usually just replacements, rather than replacing the screen and sending back the tablet.
Dock issues are almost always replacements.
They admit to issues when you explain them well. Light bleed is a known problem with edge lit backlights and it is often unacceptable; they admit that. They admit the IPS displays occasionally ship with stuck or dead pixels. They also admit that certain batches were manufactured poorly and shipped with dust under the glass.
They're very honest that "Yes, your unit is defective. Our fault. We'll fix it."
Just expect to pay shipping to Texas. Otherwise, their RMA process is pretty good.
Click to expand...
Click to collapse
Asus customer service is a joke........ My status still shows "waiting for parts" on my dead screen which Asus has in their hands since June 13th....
dazz87 said:
Asus customer service is a joke........ My status still shows "waiting for parts" on my dead screen which Asus has in their hands since June 13th....
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Click to collapse
I didn't comment on how long it took to get the whole processed finished. It's comparable to other tech companies I've worked with
dorino1 said:
I didn't comment on how long it took to get the whole processed finished. It's comparable to other tech companies I've worked with
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Click to collapse
Which would be what?
Sent from my PG06100 using Tapatalk
dazz87 said:
Asus customer service is a joke........ My status still shows "waiting for parts" on my dead screen which Asus has in their hands since June 13th....
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Click to collapse
Same here, had to RMA it for the second time after they forgot to repair the tablet the first time and sended it back Why is Asus outsourcing this in Europ???
flight777 said:
Same here, had to RMA it for the second time after they forgot to repair the tablet the first time and sended it back Why is Asus outsourcing this in Europ???
Click to expand...
Click to collapse
Did they pay for shipping the second time around?
Sent from my PG06100 using Tapatalk
Screen problems are usually just replacements, rather than replacing the screen and sending back the tablet.
Click to expand...
Click to collapse
Welp, looks like I'm in trouble then. I included a fairly lengthy list of issues. One of which was the light bleed and a stuck pixel and it looks like they're going to repair it, not replace it (contrary to what you're saying).
Unless I'm wrong. The status says "Repairing", is this normal if they're replacing it?
flight777 said:
Same here, had to RMA it for the second time after they forgot to repair the tablet the first time and sended it back Why is Asus outsourcing this in Europ???
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Click to collapse
Wtf! how the hell could they forget to fix it when you send it in to their repair Center!!! Wow and I was thinking in purchasing a laptop from Asus in the future (UA21 which comes out in Sept) now I'm going to take my business somewhere else.
Every manufacturer has it's problems. The fact they are admitting there are problems and are working to fix them is great. Would you rather they give you a run around and not fix it? Hell LCD computer displays are usually not replaced/repaired unless there are more than eight dead/stuck pixels.
dazz87 said:
Wtf! how the hell could they forget to fix it when you send it in to their repair Center!!! Wow and I was thinking in purchasing a laptop from Asus in the future (UA21 which comes out in Sept) now I'm going to take my business somewhere else.
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Click to collapse
others are no better...
to be honest, Asus is one of the best in the industry
So the known issues so far have been display, dock & ac adapter?
Display - light bleed, dead pixels, dust
AC Adapter - not charging?
Dock - What's wrong with these?
Anything else?
Screen/bezel creaking also....
mine is now in REPAIRING mode...whatever that means...i'd be shocked if they actually do any sort of repair in grapevine texas....i'm hoping they just pull a new one off the rack and send it to me...
Good luck with anyone that sending there tablet for a screen issue. I still waiting for a magical part.......looks like it could take up to 15 business day. Lol Asus had my tablet longer the I had it. Joke
flight777 said:
Same here, had to RMA it for the second time after they forgot to repair the tablet the first time and sended it back Why is Asus outsourcing this in Europ???
Click to expand...
Click to collapse
So I'm not the only one! Just got it back and seems as if nothing is repaired! WHAT THE HELL is going on there in Czech rep. Speaker and accelerometer should have been fixed, but I got my TF returned in the same box as it left my house. I doubt if it even left the box !?
magicpork said:
others are no better...
to be honest, Asus is one of the best in the industry
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Click to collapse
one of the best in what??? we have members who sent in their TF for repair and Asus send it back without fixing it!! If there are companies worst then this please name them.
krighton said:
Screen/bezel creaking also....
mine is now in REPAIRING mode...whatever that means...i'd be shocked if they actually do any sort of repair in grapevine texas....i'm hoping they just pull a new one off the rack and send it to me...
Click to expand...
Click to collapse
I`m in the same path, light leak(photo, blurred, I dont know how to shoot at night ) and creaking left back cover.
They told me to send it to asus in Italy(bought there) to repair it!(not replace I suppose...)
I`m thinking if I`ll sent it, I`ll be without it for a month...and I need it for my trip to EU next month...
dazz87 said:
Good luck with anyone that sending there tablet for a screen issue. I still waiting for a magical part.......looks like it could take up to 15 business day. Lol Asus had my tablet longer the I had it. Joke
Click to expand...
Click to collapse
where did you send yours......hopefully not texas
krighton said:
where did you send yours......hopefully not texas
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Click to collapse
Texas...Why?
cause that's where i sent mine.....sigh....................hope they're not really trying to fix problems there, and ordering parts from taiwan.....they could have it for months.

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