Hello everyone,
I had the famous "Screen freezing/not responding and start menu clicking" problem.
I called by phone to the support in the UK and was told that I need to ship it for repair.
I was a bit afraid to do so in the beginning but after getting my mobile back home (After less then a week!!!), I must let you all know that their support is GREAT!
Not only that they replace the MB but also replaced the bezel that was a bit peeled.
The email response and the phone response was perfect - There is a guy named Abdul Ibrahim that was VERY helpful.
Bottom line, the phone was back and fixed perfectly in less then a week.
Cheers and well done!
Eldi
Would that be a completely new phone, refurbished?
Have you IMEI changed?
Where do you live? UK?
And most importantly:
did you need to produce any proof of purchase? I've got none thanks to crappy Ebay seller...
I had a very good experience with them. I had opened my phone (so warranty normally void) upgraded ROM but they still fixed it and shipped back with 2 day shipping from UK to US.
I personally give them an A+
They changed the Main board and the Bezel.
The phone is the same only with a new IMEI.
Eldi
dubart said:
Where do you live? UK?
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I live in Israel, that's why I was so surprised to get it quick.
Make sure if you do not live in Europe that you declare to customs BEFORE sending it!
Eldi
sabestian said:
did you need to produce any proof of purchase? I've got none thanks to crappy Ebay seller...
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Click to collapse
No need for a proof of purchase as the warrenty covers 1 year.
The P3600 is not out for more then a year so you are automatically covered!
Eldi
srk said:
I had a very good experience with them. I had opened my phone (so warranty normally void) upgraded ROM but they still fixed it and shipped back with 2 day shipping from UK to US.
I personally give them an A+
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Click to collapse
Totaly agree with you.
A+
Eldi said:
They changed the Main board and the Bezel.
The phone is the same only with a new IMEI.
Eldi
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Click to collapse
If the IMEI is different , its not the same phone!
They send you a refurbished phone , or a new one.
RacerII said:
If the IMEI is different , its not the same phone!
They send you a refurbished phone , or a new one.
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Click to collapse
How could they change the motherboard and keep the same IMEI?
I would have thought that once he said the phone had its MB replaced you had in fact already been told that the IMEI was different.
Am I wrong?
A phone with a different MB _IS_ a refurbished phone, isn't it?
Sorry about that, you are right.
Related
Hi All,
I got a T-mobile MDA Pro off Ebay, it was supposed to be Mint but a week after I got it noticed that is had a couple of scuffs around the power socket.
I noticed on other threads that HTC europe can do Full Cosmetic Refurbishment for about £65??
Has anyone used HTC Europe for a Full Cosmetic Refurbishment?
Cheers
John
seems like a bit of waste of money to me
htc
Hi I haven't used them for a refurb but I took my blueangel up there for a repair and when I got there I managed to drop my universal in the car park on the way in. the guy in there seemed really nice, I asked him about a new case for the universal ad he said it was about 60 odd quid so I assume they just replace all the cases for that price, he said it was a complete housing. I didn't bother getting it done though. blueangel came back working though, had to chase them a bit though but I wasn't really in a hurry for it though because I don't use it any more but bear it in mind that it could take a while, mine was there for about a week and a half. think they forgot. interesting place though from reception you can look round the corner and see them all working on the phones.
Re: htc
rjefferis said:
Hi I haven't used them for a refurb but I took my blueangel up there for a repair and when I got there I managed to drop my universal....
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Hi rjefferis, I've checked their website and can't find an address for them. Coudl you post their address for me?
thanks.
I think they are based in Milton Keynes, not sure the exact address
Re: htc
monster said:
rjefferis said:
Hi I haven't used them for a refurb but I took my blueangel up there for a repair and when I got there I managed to drop my universal....
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Hi rjefferis, I've checked their website and can't find an address for them. Coudl you post their address for me?
thanks.
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Click to collapse
There address is
HTC EUROPE CO LTD
Capella House
Snowdon Drive, Winter Hill
Milton Keynes, MK6 1AJ
it was there for week and a half
try 2 and half months! with sbe arghhhh
i hate them
and my jasjar still dosent work properly
Just got an HTC quote back for a new case for the MDA Pro..... £92 inc return postage!!
I contacted them about my Exec. They wont' do o2 phones....
Yea; only SBE will touch them.
trapper said:
Yea; only SBE will touch them.
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Hi, Trapper, who are SBE? do you have their contact details?
Thanks
trapper said:
Yea; only SBE will touch them.
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Not true. o2's XDA helpline will arrange repairs / cosmetic refurbs. SBE are only *i-mate* authorised service agents, no other Universal brands, and may not be able to get exec parts.
www.sbe-ltd.com
p.s they are useless.
Richard
fluffcat1 said:
trapper said:
Yea; only SBE will touch them.
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Click to collapse
Not true. o2's XDA helpline will arrange repairs / cosmetic refurbs. SBE are only *i-mate* authorised service agents, no other Universal brands, and may not be able to get exec parts.
www.sbe-ltd.com
p.s they are useless.
Richard
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I contacted o2's repair centre and they said they don't do cosmetic refurbs.
Do you have any other avenues I can chase?
Thanks.
monster said:
I contacted o2's repair centre and they said they don't do cosmetic refurbs.
Do you have any other avenues I can chase?
Thanks.
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Click to collapse
They previously re-furbed my wallaby. But then I did work for them ( in the Arlington Centre in Leeds) at the time 8) .
What part(s) do you need? Are you happy fitting it yourself? I have everything but the base and hinge brackets.
Richard
fluffcat1 said:
monster said:
I contacted o2's repair centre and they said they don't do cosmetic refurbs.
Do you have any other avenues I can chase?
Thanks.
Click to expand...
Click to collapse
They previously re-furbed my wallaby. But then I did work for them ( in the Arlington Centre in Leeds) at the time 8) .
What part(s) do you need? Are you happy fitting it yourself? I have everything but the base and hinge brackets.
Richard
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Click to collapse
HI Richard, many thanks for your help. i have sent you a PM.
I have seem a dummy phone like the ones they use in the shops for sale on ebay. was thinking of getting an O2 one to replace my T-Mobile housing. from what i saw in the shop its the same housing just without any guts?
Hi,
I had my Orange M5000 fully refurbished just last week. Took a week to come back but the quality and service was excellent, only cost me £30.
Came back with protective lables on it etc, that were easily pulled off. Looks like brand new again.
(Tho in true form for my universals, the hinge is already clicking as bit)
Hi,
I had my Orange M5000 fully refurbished just last week. Took a week to come back but the quality and service was excellent, only cost me £30.
Came back with protective lables on it etc, that were easily pulled off. Looks like brand new again.
(Tho in true form for my universals, the hinge is already clicking as bit)
Sorry mods, I didnt know where else to put this. Feel free to move it if this isn't a good place.
Ok, So I sent my phone in for repair (a backlight problem) and they sent it back after 2 weeks, and its still exactly the same.
So Ive sent it back again.
But in all honesty, Im not happy paying my monthly bill for a phone Ive not been using.
So do I have the right to demand a refund/not paying next month?
Also, Can I demand a brand new phone if it comes back broken again this time?
thanks guys
Boinngggggggg
Your signature says that you're running a custom ROM. If that's true then I wouldn't expect that you have any rights because you will have voided the warranty. What did they tell you when the phone was returned last time?
jakem said:
Your signature says that you're running a custom ROM. If that's true then I wouldn't expect that you have any rights because you will have voided the warranty. What did they tell you when the phone was returned last time?
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I flashed everything back to stock so there is no sign Ive had a custom rom.
They said they couldn't find a problem at all with the phone. They re-flashed the software for me So i guess its a hardwear problem with the acctual phone....
lonelykatana said:
I flashed everything back to stock so there is no sign Ive had a custom rom.
They said they couldn't find a problem at all with the phone. They re-flashed the software for me So i guess its a hardwear problem with the acctual phone....
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Click to collapse
OK. I think the first step will be for you to get HTC to agree that there's a problem with the phone. Until that happens you don't really have a leg to stand on because the phone company will simply argue that you're not owed a refund because there's no problem with the phone (and I think they'd be right to say that).
Once you've proven that the phone is faulty you may be able to contact the phone company and ask for a refund. Unfortunately I don't know exactly what your rights are in this case but it seems reasonable that you shouldn't have to pay for the time when you were unable to use your contract phone. Maybe someone with a bit more expertise can jump in and help here.
The main point though is that you need to prove that you have a problem before you can ask for your money back and I don't think you've managed to do that just yet.
but your still using the SIM right?
Can you take it to their high street shop and demo them the fault? Does the backlight come on at all?
quasi_mojo said:
but your still using the SIM right?
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No because I dont have a backup phone...
Can you take it to their high street shop and demo them the fault? Does the backlight come on at all?
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Click to collapse
No its the oppersit, It doesn't go off....
But thats not what Im asking.
lonelykatana said:
No because I dont have a backup phone....
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Click to collapse
then i'd argue with them till im blue in the face! i dont think you should be paying for a service you cannot use. at the very least they should knock it off your next bill or credit you what you've paid already...
id politely argue the point that you cant use your sim without a working handset and since the one they provided is faulty they either have to provide a backup handset whilst yours is being repaired or credit your account.
not sure how it would all work out but its worth a go.
as for the other stuff... if they keep sending it back saying there isnt a problem then you need to be able to prove that there is.
My experience...
My HD2 is off for repair, and as I haven't got insurance which would have entitled me to a loan hand set, VF UK have credited me with a month’s worth of my line rental. Used that to buy a crappy PAYG Nokia and popped my contract SIM in to it. It has £10 of calls on the PAYG SIM I can keep 'in case of emergency, which means I am actually only £10 down.
in the uk if you return something 3 times for the same fault and on the third occassion it still has the same fault you have the law on your side which i believe states they have not made reasonable effort to resolve the problem and they have to replace the device with the same model or another of equal value.
i had a similar thing with vodafone and they ended up giving me a 3gs for my broken hd2 as they had no hd2's or desires in stock.
vodafone didn't charge me for the 2 months it took to send it in and out for repair as i was being inconvenienced through no fault of my own.
on your repair notes it should state the fault you sent it in for each time. phone trading standards or at least threaten to if they don't sort it out
Johnston411 said:
in the uk if you return something 3 times for the same fault and on the third occassion it still has the same fault you have the law on your side which i believe states they have not made reasonable effort to resolve the problem and they have to replace the device with the same model or another of equal value.
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Click to collapse
That's what they've told me on '3 strikes and you're out', but also that have some HD2's in reserve for situations like this...
There must be a way for you to put your plan on hold so you don't pay the plan since you are not using it... all the matter of coordination and loosing time
Johnston411 said:
in the uk if you return something 3 times for the same fault and on the third occassion it still has the same fault you have the law on your side which i believe states they have not made reasonable effort to resolve the problem and they have to replace the device with the same model or another of equal value.
i had a similar thing with vodafone and they ended up giving me a 3gs for my broken hd2 as they had no hd2's or desires in stock.
vodafone didn't charge me for the 2 months it took to send it in and out for repair as i was being inconvenienced through no fault of my own.
on your repair notes it should state the fault you sent it in for each time. phone trading standards or at least threaten to if they don't sort it out
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Click to collapse
Ahh thats made me happy
Im glad to know Ive not been left with no cover.
Thanks guys
Hey!
The camera on my Nexus One has stopped working, and its clearly a hardware error.
The thing is; I live in Norway. I bought this phone in the states, since its not available in Norway.
So I contacted the HTC support in Norway, and they transfeered me to HTC UK. After talking to the guy, I will recieve an adress, where I have to send the phone, at my expense. Once they recieve it, they will send me a bill for the return cost. After that is payed, they will fix and send back my phone.
Is it worth it? How do I know that they will cover it from the warrenty, and how long will this take?
Any input, is appreciated
EDIT: The HBOOT thing is unlocked.
Is it worth it depends in the cost of the shipping. They tell you shortly after they receive it whether it's covered or not, they're pretty quick.
Shipping the phone to them is about 30 GBP. and the HBOOT is unlocked :/
Rusty! said:
Is it worth it depends in the cost of the shipping. They tell you shortly after they receive it whether it's covered or not, they're pretty quick.
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Click to collapse
Sorry to hijack the thread but do they charge out the arse for having parts fixed? I'm weighing up fixing my power button myself or sending it to them. (Previously opened so I doubt i'll get it fixed under warranty).
unlocked or not.. i had my nexus one power button broken. sent it to them unlocked and rooted and they sent me replacement. I had no problems from htc at all. the only thing i had to pay for was the camera, it was cracked by me, they charged me $60.00 us.
I think I will send it in. Worst case, I will lose £60, and get the phone back with a non working camera. (Ofcourse, that is if it doesnt get lost in the mail)
Should I go back to stock room, or do anything else before i send it in? And should I use the original box the phone came with?
My N1 had random restart/overheating issues and I sent it in with clockworkmod clearly installed, though I did install stock + factory reset before I sent it. I had no issues with the process and didn't have to pay a dime.
whether it's worthwhile is up to you, at worst they will charge you 200 USD to replace the main board but I doubt that will happen.
They were very reasonable when I cracked my screen. $55 including shipping is all it cost me.
Just called HTC again, because they got the wrong contact information on me. This time they told me that they will pick up the phone from my home, instead of me paying for the shipment. Very impressed so far
haltemien said:
Hey!
The camera on my Nexus One has stopped working, and its clearly a hardware error.
The thing is; I live in Norway. I bought this phone in the states, since its not available in Norway.
So I contacted the HTC support in Norway, and they transfeered me to HTC UK. After talking to the guy, I will recieve an adress, where I have to send the phone, at my expense. Once they recieve it, they will send me a bill for the return cost. After that is payed, they will fix and send back my phone.
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Click to collapse
I live in Austria - and my powerbutton was not working so i called the support and they told me that the repair is free as it is warranty and i only have to pay the mail to the UK - not the return.
haltemien said:
Is it worth it? How do I know that they will cover it from the warrenty, and how long will this take?
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Click to collapse
In my case: I send the phone to UK on 18.November - they received it on 22.Nov, and until now its not returned! (but they told me that a wrong ticket on their side was the problem)... ;-)
haltemien said:
Any input, is appreciated
EDIT: The HBOOT thing is unlocked.
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Click to collapse
My Phone was also unlocked...
I live in Sweden, my speaker was loos. I mailed HTC and got the ticket, paid for a recommended "bubble" envelope at the post office. Costed me 130 SEK(10 USD). Putted the phone without the battery, sim-card,SD-card and back case and the ticket around it. 10 days later i`ve got the phone back. New speaker and they even changed the receiver on it.
The phone was used when i`ve bought it so i got it without a recit and i`v got a Cyanogenmod on the phone. HTC putted the original rom back and locked it.
No questions asked.
HTC 4life!
I also had a good experience with HTC UK. My N1's power button stopped working and I had to sent it to UK because I bought it from USA instead of waiting for N1 launch in Spain with Vodafone.
It took 2 weeks: 3 days travelling to UK, 4 working days in HTC Repairing Center and 4 days travelling back to Spain (there were huge snows on it's way, it should have been faster because they sent it back with UPS -probably 2 days-).
Good luck,
PS: Don't send it in the original box, you might don't see it again!
My screen has malfunctioned and Samsung won't help because I bought the phone from Germany. I'm at the other side of the world.
I'm planning to buy a new screen but I have no idea how to replace it.
Any instructions, please?
here i found tattoo guide to do that on mine
http://translate.google.co.uk/trans...zborka/htc_tattoo/&sl=ru&tl=en&hl=en&ie=UTF-8
hope it helps
Why?
Why HTC Tatoo? It's an old phone so they shouldn't be similarly built. How about the old Omnia? I've run across many guides for that phone. If you plan to do yours, I suggest you check the old Omnia guides first.
http://letitbit.net/download/28747.2f1bd17856e39b3e297cd8532eb2/Samsung_I8700_sm.rar.html
Yes, you can follow the manual,07-GT-I8700-Direy-6.pdf, to replace the screen.
That would do. Thank you very much.
just remember to pay attention, the screen is glued to the body at a certain point.
Sherwet said:
Why HTC Tatoo? It's an old phone so they shouldn't be similarly built. How about the old Omnia? I've run across many guides for that phone. If you plan to do yours, I suggest you check the old Omnia guides first.
Click to expand...
Click to collapse
i was simply suggesting a website which collects phone repair guides
Will Samsung UK repair the phone if its from Germany?
If so, you can send it to me, I'll have it sent to Samsung and then send it back to you when Samsung return it?? Of course you will have to pay me for the postage but I think thats a given lol
BiG K said:
Will Samsung UK repair the phone if its from Germany?
If so, you can send it to me, I'll have it sent to Samsung and then send it back to you when Samsung return it?? Of course you will have to pay me for the postage but I think thats a given lol
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Click to collapse
They do. At least the Samsung repair centre in Birmingham. Just dont bother mentioning that its from Germany.
Updates..
When I contacted them I did mention it was from Germany, that's why they refused to repair it. But if you say they can repair it anyway, even if it's out of warranty, then I guess I could give it a shot.
I asked both Samsung UK and Germany for a replacement screen. They didn't have it. So I'm stuck with the most probably fake one on eBay from Hong Kong.
Of course that would cost a lot less than sending it to and back from UK, repairing it, and paying customs.
I'm really confused. What would you guys do if you were me?
Sell it on ebay and buy a new device...
Hi
Last night I open my YB to do some browsing. The keyboard was not working. I was like what on earth, then restarted etc and that did not solve it. Then I realized that there is a long thin crack line at the top of the keyboard area. And I did not do that, I did not dropped it either. WHat on eart?
Check this forum, my crack is similar to these people's.
https://forums.lenovo.com/t5/Windows-based-Tablets/Lenovo-Yoga-Book-repair-option/td-p/3703439
Does anyone else have this issue? I am going to get Lenovo lick this ****. I spent so much money on this, they better fix this under warranty.
Had the same problem, the shop I bought said it would be covered by warranty. But a month later the repair partner in Germany mailed me that it wouldn't be covered and I had to pay 50€ for the repair. Took two months until I had it back ...
wat' said:
Had the same problem, the shop I bought said it would be covered by warranty. But a month later the repair partner in Germany mailed me that it wouldn't be covered and I had to pay 50€ for the repair. Took two months until I had it back ...
Click to expand...
Click to collapse
Same problem.
Do you have an address / contact of the repair partner in Germany ? Or do I have to contact Lenovo (if so how?)
tkieselstein said:
Same problem.
Do you have an address / contact of the repair partner in Germany ? Or do I have to contact Lenovo (if so how?)
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Click to collapse
I sent it in via Cyberport (the seller) and Medion repaired it... No wonder the keyboard is already coming unglued. Cost 50€, if I've a problem again I'd do the repair myself, a replacement keyboard costs around 20€.
What is your take regarding why the cracks are happening? I saw couple other people reported it as well else where
wat' said:
I sent it in via Cyberport (the seller) and Medion repaired it... No wonder the keyboard is already coming unglued. Cost 50€, if I've a problem again I'd do the repair myself, a replacement keyboard costs around 20€.
Click to expand...
Click to collapse
hajkan said:
What is your take regarding why the cracks are happening? I saw couple other people reported it as well else where
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Click to collapse
No idea, too tight tolerances or something like that, would make sense since the keyboard always seems to crack from top to bottom.
Where can I order the replacement keyboard from?
wat' said:
I sent it in via Cyberport (the seller) and Medion repaired it... No wonder the keyboard is already coming unglued. Cost 50€, if I've a problem again I'd do the repair myself, a replacement keyboard costs around 20€.
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Click to collapse
hajkan said:
Where can I order the replacement keyboard from?
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Click to collapse
Can't remember where, but I found it on Google... Sorry
Are you sure about the 50 euro? One I found is 120 pounds
wat' said:
Can't remember where, but I found it on Google... Sorry
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