Hey guys just looking for some advice. I have had my Evo since about a week after it came out, I bought it from Best Buy. Well the first one I bought had the light leakage and I returned it to Best Buy to be replaced. Everything went smoothly. Well just yesterday the speaker in the ear piece (not the speakerphone speaker, the regular one) just randomely blew up and sounds horrible.
My question is should I take my phone to a Sprint store or Best Buy where I bought it? And will they replace my speaker or new phone? Any help is appreciated.
Oh and I dont have insurance on it.
Thanks
tckelsey said:
Oh and I dont have insurance on it.
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Then not Sprint.
I would advise either Best buy or, if you can spare not having a phone [or have a spare phone] for two weeks, using the HTC warranty to get a brand new one.
I've heard some Best Buy horror stories.
mattykinsx said:
Then not Sprint.
I would advise either Best buy or, if you can spare not having a phone [or have a spare phone] for two weeks, using the HTC warranty to get a brand new one.
I've heard some Best Buy horror stories.
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Hhmm so theres not much chance of this going smoothly? They were great when i had the light leakage problem, walked out with a new phone in about 10 minutes.
tckelsey said:
Hhmm so theres not much chance of this going smoothly?
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Didn't say that.
They were great when i had the light leakage problem, walked out with a new phone in about 10 minutes.
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Could just be specific stores, just take it back to that same store then. Should work out for ya.
go to sprint you don't need insurance for a warranty issue
kingakuma said:
go to sprint you don't need insurance for a warranty issue
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Not according to any Sprint store I've been to.
http://shop2.sprint.com/en/services...ces_phonerepairprotect_phoneprotectionsol_hub
You need ESRP to get it fixed by them, I believe it's $3 / month
mattykinsx said:
Not according to any Sprint store I've been to.
http://shop2.sprint.com/en/services...ces_phonerepairprotect_phoneprotectionsol_hub
You need ESRP to get it fixed by them, I believe it's $3 / month
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the difference is its a warranty issue and not an issue from normal wear and tear
kingakuma said:
the difference is its a warranty issue and not an issue from normal wear and tear
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I suppose, again, not at these Sprint stores around here.
At any rate, Best buy apparently has worked for him before and given him a brand new one as opposed to a refurbished one.
So I think it's clear where he should go
Yea, thanks for the help guys im about to go try the Best Buy and see what they say, I hope I dont need my receipt for this because theres no way I still have it.
Yea, take it to sprint, not best buy. The warranty is through sprint, and a broken speaker is a warranty issue, no insurance needed. As long as there is no physical or water damage, they should fix it or replace with a refurbished phone.
Warranty
It doesn't matter where you bought it. I would go back to the original point of sale due to the buyer's remorse period. It's possible that your local Best Buy got a bad batch of phones, that happened to me. My first 3 EVO's all got stuck on stupid and were constantly boot looping. They finally sent me to a Sprint store and I they fixed it. As far as the insurance goes, as everyone else has said on here, that is for an out of warranty issue (water/physical damage). In warranty would be anything in the first year that wasn't caused by you.
Hope this helps.
As long as its not physical damage you should be alright. At the worst the Service and Repair charge will be $35. And at that time you'll have the option to add the ESRP. Referring to Best Buy taking the phone back for the light leak, how long did you have it, and that just so happened to be a known issue.
Related
I am looking for a Nexus One. I am going to root it and install Cyanogen or Sense. I look at all the ads and most of these phones are going for $50-$75 under what I can get a new phone for. At this point, I say screw it and just buy the new phone. As I am waiting around for that ultimate deal, I am wondering at what price do you guys consider jumping for the used unit without warranty.
I understand that if I root, I lose my warranty, but that is why I am looking for a used one. I guess if I bought new, I would not root for a while and get a good felling that the unit I have will not have any warranty issues.
Thanks for the replies.
i seriously doubt if youll find one under $475. i know i wouldnt sell mine lower than that. i say just get a new one.
Sent from my HTC Dream G1 using the XDA mobile application powered by Tapatalk
I just got one on ebay for 440 shipped from a guy in B.C. You just have to look around. I should be receiving it any day now.
I am about an hour away from getting mine for 450 off of criagslist. Soon after I verify all is good I'll take it root it, love it.
you just have to be patient and download the ebay and criaglist apps and troll there will always be deals out there. I saw a lady that had one for 400 but before we could meet some one offered her 475 for it and she dumped me.
Buy new. You will not loose the hardware warranty. You only loose the software warranty.
summonkey said:
Buy new. You will not loose the hardware warranty. You only loose the software warranty.
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I bought mine off craigslist, called HTC and they swapped the warranty over to me no questions asked.
less than 500 prolly.. I mean it's a new phone and people aren't selling it much at all.
Just get one =)
awtryau89 said:
I look at all the ads and most of these phones are going for $50-$75 under what I can get a new phone for.
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Somehow, I don't think you're factoring in tax.
I picked up my Nexus One for $325.00 off Craigslist. I couldn't pass up on the deal.
xandr00 said:
I bought mine off craigslist, called HTC and they swapped the warranty over to me no questions asked.
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how did you swap warranty? did you need to give HTC any info from the original owner?
how did you swap warranty? did you need to give HTC any info from the original owner?
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it should be as easy as looking up or registering the s/n or IEMI number.
I thought about used but with the AT&T version being even newer it became an even riskier venture. Outside of the rare Craigslist super bargin, $450 isn't a shocker to find. Just expect any you find to be the original T-mobile variety if it matters.
awtryau89 said:
I am looking for a Nexus One. I am going to root it and install Cyanogen or Sense. I look at all the ads and most of these phones are going for $50-$75 under what I can get a new phone for. At this point, I say screw it and just buy the new phone. As I am waiting around for that ultimate deal, I am wondering at what price do you guys consider jumping for the used unit without warranty.
I understand that if I root, I lose my warranty, but that is why I am looking for a used one. I guess if I bought new, I would not root for a while and get a good felling that the unit I have will not have any warranty issues.
Thanks for the replies.
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Buy new, stay away from the dust!
no price it is too low for this. unless you want a phone that has been touched by a hand that just finished wiping a$$ with!!!
summonkey said:
buy new. You will not loose the hardware warranty. You only loose the software warranty.
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Click to collapse
you will lose your warranty if you root. Period. Both hardware and software
I had an original Focus that got run over by a car and I had to get a new one using my insurance. I received that one a couple weeks ago. I called the insurance company because the new one had bad signal problems and I asked for another phone. I just received the new one and it's a refurbished. Is this normal policy? I paid $200. for my original Focus and I'm not too happy getting a refurbished model.
Are they not making these anymore or are they having problems with the new ones?They never told me they were sending me a refurbished. I'm just wondering if anyone here has received a refurbished for replacement?
Policy
What does your policy say? The ones I have seen, and I think the warranty terms as well, allow for refurbished phones.
if you gripe to the right people you should be able to get a new one.... it might take going to a few stores and talking to the right manager..
The signal is better so far than the old one, at least is doesn't lose calls all the time. It looks in good shape too but it's hard accepting a refurb being that I paid $200 for this thing.
I'll have to look at my contract as it applies to what they can give me but on the phone she didn't mention a refurb as a possibility. She only said a new samsung or a phone of equal quality. I'm not sure how a refurb is of equal quality to a brand new phone. I'll keep this for a few days to see how it works out. Thanks for the replys.
This is for ATT, my understading it was on suposed to $50 for replacement. I asked when I purchased the insurance thru ATT. Did they feed me a load of BS?
thanks
Nothing wrong with a refurb so long as it carries a warrenty, has no scratches, and is not full of ear wax ! Sometimes you are better off with a refurb as it's been fully tested or any potential known issues are fixed.
But yes, always nice to get one fresh new one for sure.
ktdan1 said:
This is for ATT, my understading it was on suposed to $50 for replacement. I asked when I purchased the insurance thru ATT. Did they feed me a load of BS?
thanks
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They do replace for $50, with a refurb. I've never had insurance with any carrier that offered a brand new phone. The refurbs are just as good, in fact probably tested even better than new ones.
wspaw said:
They do replace for $50, with a refurb. I've never had insurance with any carrier that offered a brand new phone. The refurbs are just as good, in fact probably tested even better than new ones.
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I did receive a new phone for my replacement the first time with AT&T. When I sent that one back because the signal sucked they sent me a refurb. This one is having issues also, the signal still sucks, the tiles seem to move all by themselves randomly and the phone freezes up. I've never seen tiles just move on their own like that, they just rearrange themselves into different locations, and the phone usually freezes up after that.
I have to stop buying new crap, I need to let someone else be the Guinea pig.
ktdan1 said:
This is for ATT, my understading it was on suposed to $50 for replacement. I asked when I purchased the insurance thru ATT. Did they feed me a load of BS?
thanks
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pretty much in as legal a way as they could... ive found most (not all) cell salesmen are like used car salesmen...they will say anything to make a sale... and that ins add on made him a nice bonus....
kawgirlval69 said:
pretty much in as legal a way as they could... ive found most (not all) cell salesmen are like used car salesmen...they will say anything to make a sale... and that ins add on made him a nice bonus....
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I tend to agree with you on that one, "A bunch of used car salesman". I have been with ATT for quite some time and I do my reserch but $50 for a replacement was less than my tilt2. I was a bit surprised and pleased.
Just a note my Focus has been running like a charm since day one, I was lucky enought to have a capable 16GB MCSD card out of the gate.
thanks
I just got a refurb evo 2.2 so dont want to replace agian but my volume is to low I can barley make out whats on the other side
1 Yes i turned it up
2 Stock LOW
3 Rooted LOW
Might be the phone but any help would be appreciated
Sounds like a hardware issue.
Not much can be done besides replacing the speaker or device.
that sucks well i guess ill wait until they can root the 2.3.3 to get replaced
call asurion 1-800-584-3666 tell them your phone is overheating, screen, battery,etc to the point where it can't be touched. Tell them its a refurb and you want a brand new one not a refurb. They will send you a new one within 3 days usually. Send old one back, keep wires and sdcard, they don't want that.
this is the quickest way to get a replacement over the phone. make sure to jot down your Meid hex code before calling.
crakerjaks said:
call asurion 1-800-584-3666 tell them your phone is overheating, screen, battery,etc to the point where it can't be touched. Tell them its a refurb and you want a brand new one not a refurb. They will send you a new one within 3 days usually. Send old one back, keep wires and sdcard, they don't want that.
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Click to collapse
Fraud eh?
He didn't say he did his replacement through Asurion so, unless he did, calling Asurion does nothing for him.
crakerjaks said:
call asurion 1-800-584-3666 tell them your phone is overheating, screen, battery,etc to the point where it can't be touched. Tell them its a refurb and you want a brand new one not a refurb. They will send you a new one within 3 days usually. Send old one back, keep wires and sdcard, they don't want that.
this is the quickest way to get a replacement over the phone. make sure to jot down your Meid hex code before calling.
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Click to collapse
lol wut ¿¿¿ pay attention Bueller
Sent from my PC36100 using XDA Premium App
mattykinsx said:
Fraud eh?
He didn't say he did his replacement through Asurion so, unless he did, calling Asurion does nothing for him.
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BEST BUY BLACK TIE they will replace but dont want 2.3....
liable said:
BEST BUY BLACK TIE they will replace but dont want 2.3....
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Do you have tep?
If so the sprint store might be able to just replace the speaker itself for free.
mattykinsx said:
Do you have tep?
If so the sprint store might be able to just replace the speaker itself for free.
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dont think i have tep used best buy , would they let me pay to replace the speaker? all best buy does is send to sprint for refurb after 3 they give brand new one.
liable said:
dont think i have tep used best buy , would they let me pay to replace the speaker? all best buy does is send to sprint for refurb after 3 they give brand new one.
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I'd like to help you but I can't provide you an answer for that because the TEP program has more flip flops and changes than Obama's policies.
mattykinsx said:
Fraud eh?
He didn't say he did his replacement through Asurion so, unless he did, calling Asurion does nothing for him.
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only fraud here is being force to pay $100 for a crappy refurb due to policy changes.
SPRINT replaced speaker and NO update!! 35 $
Hey guys, help a noob out? I bought a Nexus 4 from craigslist for $650 because my order is in limbo level 3 right now. The phone was brand new, nothing was opened as far as I can tell. So after using it for a few hours I noticed the yellowish tint so many of you mentioned on here and now the phone won't even turn on. I called Google and they said they cannot honor the warranty since I didn't originally purchase it from the Google Play store and I should take it back to the person who sold it to me? Seriously, take it back to the craigslist guy? To my understanding when you purchase a product the remaining manufacturer's warranty transfers over to the person who bought it? Google has been such an arse about this whole Nexus 4 thing, I'm seriously considering sticking with Apple, smh! Any suggestions?
Omeer said:
Hey guys, help a noob out? I bought a Nexus 4 from craigslist for $650 because my order is in limbo level 3 right now. The phone was brand new, nothing was opened as far as I can tell. So after using it for a few hours I noticed the yellowish tint so many of you mentioned on here and now the phone won't even turn on. I called Google and they said they cannot honor the warranty since I didn't originally purchase it from the Google Play store and I should take it back to the person who sold it to me? Seriously, take it back to the craigslist guy? To my understanding when you purchase a product the remaining manufacturer's warranty transfers over to the person who bought it? Google has been such an arse about this whole Nexus 4 thing, I'm seriously considering sticking with Apple, smh! Any suggestions?
Click to expand...
Click to collapse
You spent $650 because you could not wait another week? Not sure what to tell you but if you posted here first I would have told you not to do it.
As for the warranty maybe you can talk top the seller. I doubt he will give you your money back back maybe he can transfer the warranty.
Good lesson in life either way though about having a little patience.. Sorry friend. I hope it works out for you..
sent via xda premium with nexus 7
I would call LG. Google may not do anything, but LG prolly will. Its thier warranty. Not Googlies.\
I don't get why you couldn't wait to own it. Its a cool phone. but really. Not worth 650.
Richieboy67 said:
You spent $650 because you could not wait another week? Not sure what to tell you but if you posted here first I would have told you not to do it.
As for the warranty maybe you can talk top the seller. I doubt he will give you your money back back maybe he can transfer the warranty.
Good lesson in life either way though about having a little patience.. Sorry friend. I hope it works out for you..
sent via xda premium with nexus 7
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I tried to be patient, it was an impulse buy. I figured I'd make the money back by selling this one when my back ordered nexus comes in.
I tried to get in touch with this guy but he's not responding. He probably knew about the issue or no longer cares now that he has his money. I have the receipt that proves he bought it from the play store. But the problem is how do I get someone I can't contact to transfer the warranty over? I'm seriously considering calling google under the false pretense that I'm this guy and I want to transfer my warranty :/
tweaked said:
I would call LG. Google may not do anything, but LG prolly will. Its thier warranty. Not Googlies.\
I don't get why you couldn't wait to own it. Its a cool phone. but really. Not worth 650.
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Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play
Im sure you could have made this Post without stating the price you bought it for.....now everyone has a reason to make fun of you...
Omeer said:
Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play
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Well thats a personal issue. You chose to buy from a (IMO) horrible place (Craigs list) and now you get what that comes with. Horrible service.
Me, I'd just be glad 650 is not out the window.
tvdang7 said:
Im sure you could have made this Post without stating the price you bought it for.....now everyone has a reason to make fun of you...
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LOL and here I thought I'd get more sympathy for a more emphatic loss
tweaked said:
Well thats a personal issue. You chose to buy from a (IMO) horrible place (Craigs list) and now you get what that comes with. Horrible service.
Me, I'd just be glad 650 is not out the window.
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Yeah I guess I'll just have to suck it up and wait. Limbo level 4 anyone?
Omeer said:
Yeah I guess I'll just have to suck it up and wait. Limbo level 4 anyone?
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Click to collapse
You'll be better off then limbo level. I am sure they have a service center in the states, and I bet they attempt to connect to it, Won't be able, stick it in the parts bin and then send you off a referb.
You at least "know" what is happening. Some them limbo's are clueless on what is happening.
I find this amusing. First AFAIK Google does not transfer warranties. In fact if you lookup the terms and conditions, you must have and "Maintain" a Google wallet account to get Google warranty. That said, when they sold out in 20 minutes, I looked on Ebay and there was a listing where in big bold red letters stated Google has a no questions asked warranty. I thought it was a horrible misrepresentation. ANyway...Good luck.
Omeer said:
LOL and here I thought I'd get more sympathy for a more emphatic loss
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Why anyone buys anything that might need a warranty from craigslist is a mystery to me.
Beating this to death....
But you seriously paid $650 for a $350 phone because you couldn't wait a little longer? Some people make ridiculous financial decisions.
Omeer said:
I tried to be patient, it was an impulse buy. I figured I'd make the money back by selling this one when my back ordered nexus comes in.
I tried to get in touch with this guy but he's not responding. He probably knew about the issue or no longer cares now that he has his money. I have the receipt that proves he bought it from the play store. But the problem is how do I get someone I can't contact to transfer the warranty over? I'm seriously considering calling google under the false pretense that I'm this guy and I want to transfer my warranty :/
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You planned to make $650 back? Where are you located that they're going for $650? A 16GB in Chicago is hardly fetching $495 on CL.
Sent from my Nexus 4 using Tapatalk 2
I just bought mine off of Fleabay for $449.99 including shipping. I figured it was worth the extra $63.09 to get it a month and a half sooner.
Replacement of Nexus 4
Omeer said:
Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play
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Click to collapse
Hi there, I found your post on xda-developers forum and as I have the same issue - bought expensive phone from Kijiji and now have a brick, I want to see how to go about it. Google said they will 'transfer warranty' but then days later they said it was an error. LG is saying to call Google and are quite rude about it. The phone was new from never opened box bought in February?
How did you do? Did you get a repaired or a new phone? And do you have any advice in dealing with LG?
Thanks,
Bianca (I am in Toronto, Canada)
Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy
My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).
So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries
My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this
You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.
These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.
Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.
My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.
My second 5X died few days ago. Good phone bad quality
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
Click to expand...
Click to collapse
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
Click to expand...
Click to collapse
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
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Click to collapse
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.
jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
Click to expand...
Click to collapse
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
Click to expand...
Click to collapse
So you have to send the broken phone to them I assume?
jsgraphicart said:
So you have to send the broken phone to them I assume?
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Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
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It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
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They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
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Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.