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dropped my HD2 , looks like ****

hey guys i dropped my HD2 yesterday when coming back from airport , ****ty day
ok i called Tmob and they told me i do have insurance and i'd have to pay $130 to get it replaced, my question is if i call up the insurance company and tell the i need replacement because my screen is all cracked up , do they ask for the old phone to be sent ?
Or should i just call and tell em i lost the phone and get the new one ?
because i am planning to pay like $150 and fix the screen and sell the phone and recover the money.
And also finally XDA is out of stone age design lol

Pretty sure you have to give the phone back, if you say it's lost they lock the phone from being used again....or so that's what they told me when I asked them.

Tell them that you lost it. Don't say it's damaged, or you'll have to return it. The guy above me is wrong, they can't block the phone..
Well, they can, but all you have to do to reuse it on tmo again is give them a different imei lol all they can technically block is the iccid from your sim.
Sent from my Evo using Tapatalk

gafadi said:
ok i called Tmob and they told me i do have insurance and i'd have to pay $130 to get it replaced
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I think you might be out of luck now. If you already told t-mobile about the screen, it's going to be flagged so next time you call and say it got lost, they are going to think you are doing insurance fraud. they will probably than tell you that now you are going to have to pay $200-250 whatever the upgrade fee is if you want another hd2.

I dropped mine after only having it for a month. Ended up calling HTC, I sent it to them and they replaced the glass for $50. Good as new. Good luck.

If you broke the phone and still have it they are going to want it back. If you lie and tell them you lost it its insurance fraud. Not worth it unless you want to deal with lawyers and court. Man up, you broke your **** and have to pay for it.

r2d2guy said:
I dropped mine after only having it for a month. Ended up calling HTC, I sent it to them and they replaced the glass for $50. Good as new. Good luck.
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Did you have insurance?

speoples20 said:
If you broke the phone and still have it they are going to want it back. If you lie and tell them you lost it its insurance fraud. Not worth it unless you want to deal with lawyers and court. Man up, you broke your **** and have to pay for it.
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This!! 1+
man up.

Thread closed.
If you tell them you lost it to get a replacement and you didnt then that is indeed fraud and XDA does not condone that at all

[Q] Small Cracks on screen! Now What?

I noticed I have 3 small vertical cracks on my screen. Must have happpened by excessive pressure while in my pocket. Now what? I have no insurance...
Thanks

Here are some options:
1. Take it in and claim a defect. If they buy it, great. If not, oh well.
2. Live with it. Maybe your homeowner's insurance policy will cover it?
3. Ebay it for parts.
4. Find a new screen and install it.
5. Buy a new one and be more careful next time.
That's about all you can do without insurance.

Crash your car, claim the damage as part of the accident, your insurance should buy you a new one.

phatmanxxl said:
Crash your car, claim the damage as part of the accident, your insurance should buy you a new one.
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where is the "like" button?

when did you activate it? if it hasn't been 30 days yet, you can still call in and claim insurance.

phatmanxxl said:
Crash your car, claim the damage as part of the accident, your insurance should buy you a new one.
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lol
wy1d said:
where is the "like" button?
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lol
Last-Chance said:
when did you activate it? if it hasn't been 30 days yet, you can still call in and claim insurance.
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good point

And then...I would check to see how much it is to replace screen by sprint or HTC.
Was it a one time sitdown? Or was it overtime? Curious. Maybe it was defect?
Sent from my PC36100 using XDA App

Last-Chance said:
when did you activate it? if it hasn't been 30 days yet, you can still call in and claim insurance.
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Won't work with physical damage.... he'll be SOL and the account will be marked

why not call and add insurance... then in like 3 or 4 weeks call in and say you dropped it and cracked the screen pay 100 bucks they send you a new one you send them the old one and your a happy camper!!

Ep3n3wp said:
why not call and add insurance... then in like 3 or 4 weeks call in and say you dropped it and cracked the screen pay 100 bucks they send you a new one you send them the old one and your a happy camper!!
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Yes, insurance fraud is definitely the way to go..... way to go to jail that is. J/k, I would probably do it this way.
Or you can spend 70 bucks for a replacement glass and digitizer off of ebay and put it on yourself. It is very easy, you just need a steady hand for glueing the new one back on.
And crashing your car is probably out of the question, i am sure your insurance deductible on your car is over 70 bucks. if not then maybe you want a new car too? I would ram into a pole and total my car if I didn't have a deductible.
I have gap insurance. I would have no more car payment woot!

Save your car and walk into traffic, hopefully the guy who hits you has full coverage...and there you go. On the real id go the insurance fraud way, and you'll be insured for any other accident in the future.

Phone can't go into download mode bad keyboard, Sprint Service center giving me BS

Hey guys, please help, my keyboard 2 W S Z, that whole roll of keys stopped working and down volume key just suddenly stopped working. I can't go into download mode anymore, don't have TEP, I wanted to get it fixed at the service center, that guy said when they open the phone they said there is liquid inside, what a bunch of lying bastards, when I told him I am very careful with this phone, never in contact with any water, he said maybe you used the phone when it's raining and got water inside, I don't know, can't help you. these F**king guys really pissed me off, he gave me the phone and went to help some guy who wanted to buy a cell phone lol, spent less than 30 sec with me, didn't offer any help, just wanted me to buy a new phone for 600 bucks.
What can I do now?

If they put the message on your account that your phone has water damage you're SOL. however it sounds like they didn't give you much time which is in your favor in this case, call Sprint customer service and say that you went into the store and were ignored when you told them you weren't interested in buying anything but only wanted a repair, ask to be escalated then request that they send you a replacement so you don't have to take more time out of your busy schedule to deal with incompetent Reps whose only interest is making a sale.

Careful...it only takes 30 seconds to check to see if the water damage label is triggered and if there is water damage Sprint won't touch the phone. If you get somebody over the phone to send you a replacement they'll see it on the phone you send back and charge your account for the replacement phone. Water damage seems like an awfully good explaination for the type of problem you're having on the phone...it's just like if you dump some coffee into your keyboard on a computer certain keys short out and stop working. I know it sucks but it makes a lot of sense to a 3rd party looking at your phone.

Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700

Perfect time to download the new gingerbread keyboard...lmao

man that sucks. id brick the damn phone and then take it to another sprint store and tell them that you got a pop up for an upgrade and this is what happened after you installed it.

ghostrid3r said:
Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700
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This...
Passing on the insurance was a very idiotic move.
Ask to see the liquid...if its there you cant be mad at them since YOU chose against the insurance.
Sent from my SPH-D700 using XDA Premium App

Try going in a terminal or adb and type in
Su
Adb rebootdownload... i don't remember where there are spaces so try it with no spaces and with fifteenth ones... hope it helps.
Sent from my Samsung-SPH-D700 using XDA App

Same exact thing happened to me. They swapped mine though because I had insurance.

i dont really reply much but u feel your pain. you could make a download jig from an old usb cable that will force it into download mode you need to get 3 100k ohm resisters then put them on the old cable pins 4 and 5 or get one on ebay just type in samsung usb jig or something. google the instructions or you tube

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xReMiNGToN said:
lol Sorry I just noticed u didn't have TEP...how much $ is it worth to you to have TEP? I might be able to add it onto ur account
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Are you seriously soliciting a bribe?

xReMiNGToN said:
lol Sorry I just noticed u didn't have TEP...how much $ is it worth to you to have TEP? I might be able to add it onto ur account
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soliciting a bribe isn't cool at all.
FYI (to the OP) most CSR reps can add this to your account for you for no extra cost (beyond the monthly premium). I had a rep add it to my wife's line (temporarily) so that she could to the "4 bad phone swaps to get another device" thing.. she had to do that dance to get rid of her intercept and she now has a transform. The guy on the phone w/ me (at the time) said that any CSR would be able to do that for me.
Don't pay a guy from XDA w/ 3 posts to add anything to your account that you can add w/ just a phone call.
Just sayin'

Not true. You can not just add TEP at any time. It will get added but quickly removed when Asurion checks the account and see it is not within 30 days of purchase or S&R fee.
And more than likely (being a Sprint Tech myself) you did somehow get your phone wet because keys going out is a usual sign. I'm sorry if you felt disrespected at that store but they followed the policy which is what we have to do. As soon as LD is found on board, we flag it and the rest is handled through Asurion (every carrier uses them).
But since you do not have TEP, you are kind of SOL. At that point you can either buy a new phone for full retail or use upgrade if available. Or try and find an old phone at home or from a friend. Or check ebay or craigslist places for people selling Sprint phones with a clean ESN.

ghostrid3r said:
Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700
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Because the phone has a warranty? LOL
xReMiNGToN said:
The liquid damage indicator on your battery is easy to trip
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So uh, just get a new stock battery and you're good to go as long as he didn't notate your account.

akijikan said:
Because the phone has a warranty? LOL
Warranty is through Samsung and doesn't cover LD, physical, lost/stolen. TEP is well worth it. And if you want to use your warranty, your right you can. Ship your phone to Samsung and wait for them to determine what was wrong with it. It should only take 4 weeks or so.
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jkrough0728 said:
akijikan said:
Because the phone has a warranty? LOL
Warranty is through Samsung and doesn't cover LD, physical, lost/stolen. TEP is well worth it. And if you want to use your warranty, your right you can. Ship your phone to Samsung and wait for them to determine what was wrong with it. It should only take 4 weeks or so.
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Really have to go through samsung? I've done 3 warranty replacements and always done them in store. I mean if he didn't have water damage (supposedly).
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Sprint rep could back date the tep it prolly would work. Even if he added tep today and made a claim it might work lol
Sent from my SPH-D700 using XDA App

jkrough0728 said:
Not true. You can not just add TEP at any time. It will get added but quickly removed when Asurion checks the account and see it is not within 30 days of purchase or S&R fee.
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For $1k bet, I'll post a screenshot. I'm telling you that they did it w/ my wife's phone 2 months ago. We opened our accounts In Sept.. You're calling me a liar ??
I was up 4 levels from the dorks that answer the phone when u first call. I escalated to that person's supervisor, then tech support level 2, then that person's manager. THAT person added the equipment protection plan for the remainder of the month, then credited my account the price so it was free.
I swear I'll post screenshots. That person even told me that any CSR can add it at any time.
Please get your facts straight.

Where should I take my Evo?

Hey guys just looking for some advice. I have had my Evo since about a week after it came out, I bought it from Best Buy. Well the first one I bought had the light leakage and I returned it to Best Buy to be replaced. Everything went smoothly. Well just yesterday the speaker in the ear piece (not the speakerphone speaker, the regular one) just randomely blew up and sounds horrible.
My question is should I take my phone to a Sprint store or Best Buy where I bought it? And will they replace my speaker or new phone? Any help is appreciated.
Oh and I dont have insurance on it.
Thanks

tckelsey said:
Oh and I dont have insurance on it.
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Then not Sprint.
I would advise either Best buy or, if you can spare not having a phone [or have a spare phone] for two weeks, using the HTC warranty to get a brand new one.
I've heard some Best Buy horror stories.

mattykinsx said:
Then not Sprint.
I would advise either Best buy or, if you can spare not having a phone [or have a spare phone] for two weeks, using the HTC warranty to get a brand new one.
I've heard some Best Buy horror stories.
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Hhmm so theres not much chance of this going smoothly? They were great when i had the light leakage problem, walked out with a new phone in about 10 minutes.

tckelsey said:
Hhmm so theres not much chance of this going smoothly?
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Didn't say that.
They were great when i had the light leakage problem, walked out with a new phone in about 10 minutes.
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Could just be specific stores, just take it back to that same store then. Should work out for ya.

go to sprint you don't need insurance for a warranty issue

kingakuma said:
go to sprint you don't need insurance for a warranty issue
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Not according to any Sprint store I've been to.
http://shop2.sprint.com/en/services...ces_phonerepairprotect_phoneprotectionsol_hub
You need ESRP to get it fixed by them, I believe it's $3 / month

mattykinsx said:
Not according to any Sprint store I've been to.
http://shop2.sprint.com/en/services...ces_phonerepairprotect_phoneprotectionsol_hub
You need ESRP to get it fixed by them, I believe it's $3 / month
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the difference is its a warranty issue and not an issue from normal wear and tear

kingakuma said:
the difference is its a warranty issue and not an issue from normal wear and tear
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I suppose, again, not at these Sprint stores around here.
At any rate, Best buy apparently has worked for him before and given him a brand new one as opposed to a refurbished one.
So I think it's clear where he should go

Yea, thanks for the help guys im about to go try the Best Buy and see what they say, I hope I dont need my receipt for this because theres no way I still have it.

Yea, take it to sprint, not best buy. The warranty is through sprint, and a broken speaker is a warranty issue, no insurance needed. As long as there is no physical or water damage, they should fix it or replace with a refurbished phone.

Warranty
It doesn't matter where you bought it. I would go back to the original point of sale due to the buyer's remorse period. It's possible that your local Best Buy got a bad batch of phones, that happened to me. My first 3 EVO's all got stuck on stupid and were constantly boot looping. They finally sent me to a Sprint store and I they fixed it. As far as the insurance goes, as everyone else has said on here, that is for an out of warranty issue (water/physical damage). In warranty would be anything in the first year that wasn't caused by you.
Hope this helps.

As long as its not physical damage you should be alright. At the worst the Service and Repair charge will be $35. And at that time you'll have the option to add the ESRP. Referring to Best Buy taking the phone back for the light leak, how long did you have it, and that just so happened to be a known issue.

Asurion.. claiming lost instead of damaged

If I claim damaged to asurion will they make me send in my phone(bricked)? vs.. claiming lost phone I can keep my original? .... is this cheating?

Cheating? No.
Insurance fraud, a criminal act? Yes.

is me bricking the phone covered legally? If I tell them I messed it up will they cover it?

Un-brick it....seriously. There is enough information on this fora to fix 99.9999999% of all problems with this phone. Stop being lazy.

Well.. I've got an galaxy s 4g.. so not so easy..I've been fairly persistent in trying for about 3 days.. problem is no .pit file available. I've tried everything.. get a couple tar's to load about 95 percent but fail right at the end. I do have an extra tmo phone i can use for the time being but the sms4g forum is a very small group compared to the vibrant community here. I know something will probably come out in time but the way things look on our board it could be some time.

You're in the wrong forum...

It is insurance fraud....get F*cked if you are trying to "beat" the system. You knew what could happen if you played around, and now you want to wash your hands of it. Have patience.

I mean you could tryv and play the pitty game and say "i master reseted it and it broke idk whats going on?!?" Then hope they dont find out. And if they do say you have no idea what they are talking about.
(waits for trolls to say zomg thats wrong!)
I use swype so expect bad grammar and errors

Zomg that's wrong!

Insurance don't care what you've done to the phone as long as your willing to pay the deductible.
Its warranty repair that's void by rooting
Sent from my SGH-T959 using XDA App

Shortbus-Driver said:
Insurance don't care what you've done to the phone as long as your willing to pay the deductible.
Its warranty repair that's void by rooting
Sent from my SGH-T959 using XDA App
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Exactly, pay the deductible and doesn't matter what happened to phone.
Sent from my SGH-T959 using XDA App

krackers said:
Zomg that's wrong!
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Beat me to it

Do you get a brand new phone if you pay deductible ?

VICosPhi said:
Do you get a brand new phone if you pay deductible ?
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No a refurbished one.
Sent from my CM7 Powered Vibrant

Shortbus-Driver said:
Insurance don't care what you've done to the phone as long as your willing to pay the deductible.
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In that case, I'd say they also don't mind raising the rates for everyone to cover all the extra payouts caused by these sort of folks. Sure insurance goes up every year but if you think this irresponsible behavior has no bearing on that then I must strongly disagree.

beren28 said:
Cheating? No.
Insurance fraud, a criminal act? Yes.
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Cheating? Yes.
Broken devices are still worth money. A bricked phone can still be reflashed by the manufacturer and resold as a refurb, or components from it can be reused on other damaged/broken devices.
If you report it damaged you have to send the device back. Lost, you don't because you obviously don't have it. Stolen, you don't, but you'll need to provide them with a police report # to get a replacement.

Well I struggled a bit with this.. but bottom line is I had no intention of damaging the device.. kinda like if I took it to a water park and it got wet...or when I take it when I go jogging I know I'm at risk at dropping it. It's not like I damaged it on purpose just to get a new one. So I made the claim and was honest when describing the damage... it said I needed to call them for them to research my damage more.. so I called and they didn't ask me anything.. just where I want the new one sent. They also told me I had the option of sending the damaged one back or not.. if I didn't that Tmobile would charge me another $30 dollars. I specifically asked her if I wanted to keep it for future problems like glass breakage or something else and she said it was totally up to me and just to remember the $30 dollar charge.
So tonight someone posted a .pit file and of course it worked and I'm back up and running so tomorrow I'll call and let them know it started working again and will send the replacement back and hopefully get my $130 returned sooner than later. THanks for the replies.. was good to get some feedback.

beren28 said:
Cheating? No.
Insurance fraud, a criminal act? Yes.
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so is $7.50/mnt....................lol

archie53 said:
No a refurbished one.
Sent from my CM7 Powered Vibrant
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Thanks, wow I didn't know that, I'll probably cancel my insurance then. It sounds more like a rip off now, monthly payments + deductible for a refurb? I'd buy it from Craiglist instead I guess...