hey guys i dropped my HD2 yesterday when coming back from airport , ****ty day
ok i called Tmob and they told me i do have insurance and i'd have to pay $130 to get it replaced, my question is if i call up the insurance company and tell the i need replacement because my screen is all cracked up , do they ask for the old phone to be sent ?
Or should i just call and tell em i lost the phone and get the new one ?
because i am planning to pay like $150 and fix the screen and sell the phone and recover the money.
And also finally XDA is out of stone age design lol
Pretty sure you have to give the phone back, if you say it's lost they lock the phone from being used again....or so that's what they told me when I asked them.
Tell them that you lost it. Don't say it's damaged, or you'll have to return it. The guy above me is wrong, they can't block the phone..
Well, they can, but all you have to do to reuse it on tmo again is give them a different imei lol all they can technically block is the iccid from your sim.
Sent from my Evo using Tapatalk
gafadi said:
ok i called Tmob and they told me i do have insurance and i'd have to pay $130 to get it replaced
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Click to collapse
I think you might be out of luck now. If you already told t-mobile about the screen, it's going to be flagged so next time you call and say it got lost, they are going to think you are doing insurance fraud. they will probably than tell you that now you are going to have to pay $200-250 whatever the upgrade fee is if you want another hd2.
I dropped mine after only having it for a month. Ended up calling HTC, I sent it to them and they replaced the glass for $50. Good as new. Good luck.
If you broke the phone and still have it they are going to want it back. If you lie and tell them you lost it its insurance fraud. Not worth it unless you want to deal with lawyers and court. Man up, you broke your **** and have to pay for it.
r2d2guy said:
I dropped mine after only having it for a month. Ended up calling HTC, I sent it to them and they replaced the glass for $50. Good as new. Good luck.
Click to expand...
Click to collapse
Did you have insurance?
speoples20 said:
If you broke the phone and still have it they are going to want it back. If you lie and tell them you lost it its insurance fraud. Not worth it unless you want to deal with lawyers and court. Man up, you broke your **** and have to pay for it.
Click to expand...
Click to collapse
This!! 1+
man up.
Thread closed.
If you tell them you lost it to get a replacement and you didnt then that is indeed fraud and XDA does not condone that at all
Related
well someone stole my nexus one from me. I have insurance on it and bought derectly from google. How much is the insurance price? 100? and i can get a new one right?
sasha101 said:
well someone stole my nexus one from me. I have insurance on it and bought derectly from google. How much is the insurance price? 100? and i can get a new one right?
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Click to collapse
Well the question would be where did you get insurance from? T-Mobile? SquareTrade? You'd be paying the deductible to the insurance provider.
Edit: Also, why don't you have WaveSecure?
sasha101 said:
well someone stole my nexus one from me. I have insurance on it and bought derectly from google. How much is the insurance price? 100? and i can get a new one right?
Click to expand...
Click to collapse
the deductible is $130
I had "lookout" and the story is I got really drunk yesterday and dropped it on main street. I woke up today and went straight to lookout and i saw where it was. It was like right at the wall of a store. When I got there it wasnt there... I think the lady who works in the store had it.. I was stupid because i put it too scream at my house and not at the store so when i got to the store to check if it was screaming the phone was turned off...
Thats why every Nexus One user should have Wave Secure downloaded... Hope you can get this issue resolved soon!
yeah I had both. D:
can Wave Secure be able to lock recovery mode ? and prevent wiping data or flashing ROM ?
hktony said:
can Wave Secure be able to lock recovery mode ? and prevent wiping data or flashing ROM ?
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Click to collapse
Nope, doesn't protect recovery mode. But the thief would have be educated about the device to know to boot into it. With WaveSecure you can backup contacts, call log and text messages. As well as wipe data from the phone. It will notify you and make a map if the SIM in the phone has been changed too which is pretty handy.
Edit: Also forgot basic feature, it locks the phone when you send the command and posts contact information you provide on the screen of the device in hopes the person is a good Samaritan.
so the best option is to buy insurance
I'm so glad I bought insurance, *PHEW if I ever got my phone stolen I'd be devastated. -_-
So actually you LOST your phone... it's not like someone actually stole it from your possession.
This is why I keep wavesecure and mobile defense on my phone.
Let us know if you get a nexus back or some other phone, I've heard asurion doesn't carry the nexus and if we make a claim we only get a 'like' phone in return. I've been dying to know... You do have asurion right? Through tmobile?
Bummer...hope the insurance & replacement work out quickly!
Jackasaur said:
I'm so glad I bought insurance, *PHEW if I ever got my phone stolen I'd be devastated. -_-
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Click to collapse
Dude, I just hang myself for losing the phone. I've spent too much on it.
who are you guys insuring yours through? I have the at&t version, so no asurion here.
that's why i love my $2.50/month with zero deductible insurance plan.
e-dub said:
who are you guys insuring yours through? I have the at&t version, so no asurion here.
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Click to collapse
call whomever you have your car/renter/homeowner insurance with and ask for a "personal articles" policy... mine costs around $30 a YEAR with zero deductible. no questions asked, they don't care what your rom/root/etc. status of the phone is.
time to call geico. thanks!
since you "LOST" it, your only hopes of recovering it is when someone picks it up, charges it, and turns it on. THEN you can use wave secure to track it via GPS
had to replace my phone cause my microusb port was all jacked up, was really loose and would only charge if i had my cord wrapped up a certain way.. had many other cords lying around which conformed "yes" it was the port and not a bad cable.. so the phone came in today and i have a big smile on my face cause its only had the 2.1 update and its a rev0002 so im all smiles cause i wanted to be able to reroot it the day it came it... #justsayin
also i know there is that possibility that i could have a refurb which i really could care less.. the phone looks new without a scratch on it so that works for me.. im not one of those that cries because i paid for a new phone when there is that possibility that it isnt.. incase someone those in the whole you have a "reburbished phone dumbass" response
It should say refurbished somewhere on the phone or so I've heard if it is a refurb.
Well, the phone you sent back was used, too.
How did you manage to get sprint to mail you your replacement? I tried and the rep had the nerve to suggest I say I lost my Evo and pay the $100 deductible and then I could get a $50 credit over a hardware defect
##786# and check if it is a refurb.
got my replacement for microusb issue as well
u will know if its a refurb if u just get the phone and back case ... of hit ##766# i think it is and there is a refurb status.
Mine is, but its hardware 003 which i think has the fixed port so im happy
Good stuff... I have usb issues as well but I'm still waiting for my replacement.I could care less if it is a refurb as long as its not beat up and doesn't have the latest OTA *Crosses fingers*
063_XOBX said:
How did you manage to get sprint to mail you your replacement? I tried and the rep had the nerve to suggest I say I lost my Evo and pay the $100 deductible and then I could get a $50 credit over a hardware defect
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Click to collapse
i was transferred to that insurance company whoever the hell they are and they told me that i would have to be paying the 100 bucks and i basically just said why do i have to pay 100 out of my pocket if its a defect with the phone and he said i would need to talk to a sprint rep about that so i said just transfer me back cause i dont wanna pay a deductible.. so when i went back to the sprint rep luckily it was a girl so you just gotta play the koolguy role and be all nice calling them by their names and all the good stuff.. just be all flattery which as cheesy as it sounds it usually works.. so we pretty much just started talking about "sadly sprint" and the prices and how they are cheaper compared to most other carriers, ive been with them since 98 and it was kool cause she was actually the one that brought that up so the was sort of the conversation starter, i was asking who she used and she said she used to be with att but switch to sprint after she started working for them and realized how much cheaper their plans were and we just sorta went from there.. anyways when it came down to the phone i was telling her that the insurance ppl were saying that i had to pay the hundred bucks and i was like why would they charge me if i didnt damage it, and she was telling me that that its because they just assume that damage to that port is cause by abuse, so i was telling her that i had just googled "loose microusb" and the first things that come up are topics regarding the evo so i was telling her that it has to be a defect in the phone (but you say it all kool, not **** like.. just sorta keeping the conversation going) so i then was asking her if there was anyway that i could get a new phone without having to pay the deductible because i swear i treat my phones like little kittens (cheese joke) so she said that she could sent me the phone without me paying the deductible but just to know that if it was damaged from abuse they will bill my acct, and i was like "thats a deal" so she basically said okay she will send it in the mail.. its all about finding the right person and just being fractious with them.. dude, ill even be a flirt with a dude if he is feminine enough..
cloud858rk said:
##786# and check if it is a refurb.
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Click to collapse
yep its a refurb, but my phone had over a 1000 more minutes use then this phone so screw it... still happy, thanks for the tip btw
oh yeah, and i used simpleroot for the first time.. i rooted using toasts method when the phone first came out so there was no purpose for me to try simpleroot before.. WOW, that was easy.. there is absolutely no reason for anyone to say that dont know how to root a phone..
and to unroot my old phone i just ran simpleroot to change the hboot then ran the stock ruu...
El oh el you got refurbished phone!!! :sarcasm:
Sent from my PC36100 using XDA App
echoside said:
El oh el you got refurbished phone!!! :sarcasm:
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the joke would have worked better if you finished it off with the word dumbass
You dont need to play the cool guy lol. Sprint always tells me I have to get transfered to the insurance co but then I tell them wait dont transfer me I am not paying for something that isnt damaged physicly or anything like that. This phone isnt damaged this phone has a hardware defect. The insurance co handles damaged phones and sprint handles swaps on defective phones. Sprint is always trying to pass me to the insurance co lol. They try to pull a fast one all the time. They are shady *****es. Also I dont care about refurbes they always look new to me so what the heck.
i did the exact same thing due to a damaged usb port about 1.5 months ago... got a refurbed nova 002 as a replacement and its been working fine ever since
after working at a service and repair store for sprint for 2 years I'll tell you that I've seen more defective phones from the manufacturer than I have from the Refurb warehouse lol.
BUT!!! I have had to exchange up to 5 phones in a row for someone because all the Refurbs I kept exchanging were defective and then we ran out and I had to order one haha
Alanmw86 said:
after working at a service and repair store for sprint for 2 years I'll tell you that I've seen more defective phones from the manufacturer than I have from the Refurb warehouse lol.
BUT!!! I have had to exchange up to 5 phones in a row for someone because all the Refurbs I kept exchanging were defective and then we ran out and I had to order one haha
Click to expand...
Click to collapse
I believe this! I went through 5 TP2's
1st new
2nd refurb
3rd refurb
4th refurb
5th New, used for 5 days then sold it on craigslist to get my EVO.
All had issues with freezing when on the charger.
I just got my replacement today also not a referb but brand new. Mine bricked when I tried to do the OTA update. It went to reboot and powered off but would not power back on no matter what. Took to a Sprint Repair Center they could not get it to boot. So it took 7 days to get my replacement but I got it. Brand new very nice. Confirmed not a referb via the ##786#.
I simple rooted it then put the Damage Control on it. Very happy!
My question is, since I found this site
https://www.eff.org/press/archives/2010/07/26
I guess its cool to have my phone rooted an send it back cause my cameras messed up, it just has a pink screen an doesn't show no pic at all. An I know I'm probably gunna have to send it back.
hardcor4e said:
https://www.eff.org/press/archives/2010/07/26
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Click to collapse
they can still void warranties because you rooted your phone, they just cant get the law involved.. if i send in a rooted phone they can make me pay the deductible just because, its sucks but its business! i understand where they are coming from though, there are a lot of noobs that try things like unlocking and rooting and it would be ****ty for sprint to have to take the hit for someone elses screwup
im on my 3rd evo just got it yesterday
1st one - dust under the screen - bottom left corner, it started small but then it got worse within a week.
2nd one - screen seperation and light leakage on the bottom corners.
3rd one - seems ok, so far... about dam time!
So then I would have to unroot just to a replacement. How are the replacements? An I seen something on here about the 002 an 003,I mean can u ask for the 003? What's the difference
Hey guys, please help, my keyboard 2 W S Z, that whole roll of keys stopped working and down volume key just suddenly stopped working. I can't go into download mode anymore, don't have TEP, I wanted to get it fixed at the service center, that guy said when they open the phone they said there is liquid inside, what a bunch of lying bastards, when I told him I am very careful with this phone, never in contact with any water, he said maybe you used the phone when it's raining and got water inside, I don't know, can't help you. these F**king guys really pissed me off, he gave me the phone and went to help some guy who wanted to buy a cell phone lol, spent less than 30 sec with me, didn't offer any help, just wanted me to buy a new phone for 600 bucks.
What can I do now?
If they put the message on your account that your phone has water damage you're SOL. however it sounds like they didn't give you much time which is in your favor in this case, call Sprint customer service and say that you went into the store and were ignored when you told them you weren't interested in buying anything but only wanted a repair, ask to be escalated then request that they send you a replacement so you don't have to take more time out of your busy schedule to deal with incompetent Reps whose only interest is making a sale.
Careful...it only takes 30 seconds to check to see if the water damage label is triggered and if there is water damage Sprint won't touch the phone. If you get somebody over the phone to send you a replacement they'll see it on the phone you send back and charge your account for the replacement phone. Water damage seems like an awfully good explaination for the type of problem you're having on the phone...it's just like if you dump some coffee into your keyboard on a computer certain keys short out and stop working. I know it sucks but it makes a lot of sense to a 3rd party looking at your phone.
Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700
Perfect time to download the new gingerbread keyboard...lmao
man that sucks. id brick the damn phone and then take it to another sprint store and tell them that you got a pop up for an upgrade and this is what happened after you installed it.
ghostrid3r said:
Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700
Click to expand...
Click to collapse
This...
Passing on the insurance was a very idiotic move.
Ask to see the liquid...if its there you cant be mad at them since YOU chose against the insurance.
Sent from my SPH-D700 using XDA Premium App
Try going in a terminal or adb and type in
Su
Adb rebootdownload... i don't remember where there are spaces so try it with no spaces and with fifteenth ones... hope it helps.
Sent from my Samsung-SPH-D700 using XDA App
Same exact thing happened to me. They swapped mine though because I had insurance.
i dont really reply much but u feel your pain. you could make a download jig from an old usb cable that will force it into download mode you need to get 3 100k ohm resisters then put them on the old cable pins 4 and 5 or get one on ebay just type in samsung usb jig or something. google the instructions or you tube
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xReMiNGToN said:
lol Sorry I just noticed u didn't have TEP...how much $ is it worth to you to have TEP? I might be able to add it onto ur account
Click to expand...
Click to collapse
Are you seriously soliciting a bribe?
xReMiNGToN said:
lol Sorry I just noticed u didn't have TEP...how much $ is it worth to you to have TEP? I might be able to add it onto ur account
Click to expand...
Click to collapse
soliciting a bribe isn't cool at all.
FYI (to the OP) most CSR reps can add this to your account for you for no extra cost (beyond the monthly premium). I had a rep add it to my wife's line (temporarily) so that she could to the "4 bad phone swaps to get another device" thing.. she had to do that dance to get rid of her intercept and she now has a transform. The guy on the phone w/ me (at the time) said that any CSR would be able to do that for me.
Don't pay a guy from XDA w/ 3 posts to add anything to your account that you can add w/ just a phone call.
Just sayin'
Not true. You can not just add TEP at any time. It will get added but quickly removed when Asurion checks the account and see it is not within 30 days of purchase or S&R fee.
And more than likely (being a Sprint Tech myself) you did somehow get your phone wet because keys going out is a usual sign. I'm sorry if you felt disrespected at that store but they followed the policy which is what we have to do. As soon as LD is found on board, we flag it and the rest is handled through Asurion (every carrier uses them).
But since you do not have TEP, you are kind of SOL. At that point you can either buy a new phone for full retail or use upgrade if available. Or try and find an old phone at home or from a friend. Or check ebay or craigslist places for people selling Sprint phones with a clean ESN.
ghostrid3r said:
Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700
Click to expand...
Click to collapse
Because the phone has a warranty? LOL
xReMiNGToN said:
The liquid damage indicator on your battery is easy to trip
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Click to collapse
So uh, just get a new stock battery and you're good to go as long as he didn't notate your account.
akijikan said:
Because the phone has a warranty? LOL
Warranty is through Samsung and doesn't cover LD, physical, lost/stolen. TEP is well worth it. And if you want to use your warranty, your right you can. Ship your phone to Samsung and wait for them to determine what was wrong with it. It should only take 4 weeks or so.
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Click to collapse
jkrough0728 said:
akijikan said:
Because the phone has a warranty? LOL
Warranty is through Samsung and doesn't cover LD, physical, lost/stolen. TEP is well worth it. And if you want to use your warranty, your right you can. Ship your phone to Samsung and wait for them to determine what was wrong with it. It should only take 4 weeks or so.
Click to expand...
Click to collapse
Really have to go through samsung? I've done 3 warranty replacements and always done them in store. I mean if he didn't have water damage (supposedly).
Click to expand...
Click to collapse
Sprint rep could back date the tep it prolly would work. Even if he added tep today and made a claim it might work lol
Sent from my SPH-D700 using XDA App
jkrough0728 said:
Not true. You can not just add TEP at any time. It will get added but quickly removed when Asurion checks the account and see it is not within 30 days of purchase or S&R fee.
Click to expand...
Click to collapse
For $1k bet, I'll post a screenshot. I'm telling you that they did it w/ my wife's phone 2 months ago. We opened our accounts In Sept.. You're calling me a liar ??
I was up 4 levels from the dorks that answer the phone when u first call. I escalated to that person's supervisor, then tech support level 2, then that person's manager. THAT person added the equipment protection plan for the remainder of the month, then credited my account the price so it was free.
I swear I'll post screenshots. That person even told me that any CSR can add it at any time.
Please get your facts straight.
If I claim damaged to asurion will they make me send in my phone(bricked)? vs.. claiming lost phone I can keep my original? .... is this cheating?
Cheating? No.
Insurance fraud, a criminal act? Yes.
is me bricking the phone covered legally? If I tell them I messed it up will they cover it?
Un-brick it....seriously. There is enough information on this fora to fix 99.9999999% of all problems with this phone. Stop being lazy.
Well.. I've got an galaxy s 4g.. so not so easy..I've been fairly persistent in trying for about 3 days.. problem is no .pit file available. I've tried everything.. get a couple tar's to load about 95 percent but fail right at the end. I do have an extra tmo phone i can use for the time being but the sms4g forum is a very small group compared to the vibrant community here. I know something will probably come out in time but the way things look on our board it could be some time.
You're in the wrong forum...
It is insurance fraud....get F*cked if you are trying to "beat" the system. You knew what could happen if you played around, and now you want to wash your hands of it. Have patience.
I mean you could tryv and play the pitty game and say "i master reseted it and it broke idk whats going on?!?" Then hope they dont find out. And if they do say you have no idea what they are talking about.
(waits for trolls to say zomg thats wrong!)
I use swype so expect bad grammar and errors
Zomg that's wrong!
Insurance don't care what you've done to the phone as long as your willing to pay the deductible.
Its warranty repair that's void by rooting
Sent from my SGH-T959 using XDA App
Shortbus-Driver said:
Insurance don't care what you've done to the phone as long as your willing to pay the deductible.
Its warranty repair that's void by rooting
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Exactly, pay the deductible and doesn't matter what happened to phone.
Sent from my SGH-T959 using XDA App
krackers said:
Zomg that's wrong!
Click to expand...
Click to collapse
Beat me to it
Do you get a brand new phone if you pay deductible ?
VICosPhi said:
Do you get a brand new phone if you pay deductible ?
Click to expand...
Click to collapse
No a refurbished one.
Sent from my CM7 Powered Vibrant
Shortbus-Driver said:
Insurance don't care what you've done to the phone as long as your willing to pay the deductible.
Click to expand...
Click to collapse
In that case, I'd say they also don't mind raising the rates for everyone to cover all the extra payouts caused by these sort of folks. Sure insurance goes up every year but if you think this irresponsible behavior has no bearing on that then I must strongly disagree.
beren28 said:
Cheating? No.
Insurance fraud, a criminal act? Yes.
Click to expand...
Click to collapse
Cheating? Yes.
Broken devices are still worth money. A bricked phone can still be reflashed by the manufacturer and resold as a refurb, or components from it can be reused on other damaged/broken devices.
If you report it damaged you have to send the device back. Lost, you don't because you obviously don't have it. Stolen, you don't, but you'll need to provide them with a police report # to get a replacement.
Well I struggled a bit with this.. but bottom line is I had no intention of damaging the device.. kinda like if I took it to a water park and it got wet...or when I take it when I go jogging I know I'm at risk at dropping it. It's not like I damaged it on purpose just to get a new one. So I made the claim and was honest when describing the damage... it said I needed to call them for them to research my damage more.. so I called and they didn't ask me anything.. just where I want the new one sent. They also told me I had the option of sending the damaged one back or not.. if I didn't that Tmobile would charge me another $30 dollars. I specifically asked her if I wanted to keep it for future problems like glass breakage or something else and she said it was totally up to me and just to remember the $30 dollar charge.
So tonight someone posted a .pit file and of course it worked and I'm back up and running so tomorrow I'll call and let them know it started working again and will send the replacement back and hopefully get my $130 returned sooner than later. THanks for the replies.. was good to get some feedback.
beren28 said:
Cheating? No.
Insurance fraud, a criminal act? Yes.
Click to expand...
Click to collapse
so is $7.50/mnt....................lol
archie53 said:
No a refurbished one.
Sent from my CM7 Powered Vibrant
Click to expand...
Click to collapse
Thanks, wow I didn't know that, I'll probably cancel my insurance then. It sounds more like a rip off now, monthly payments + deductible for a refurb? I'd buy it from Craiglist instead I guess...
today is 2 months since i got my s7 edge well the mike stop working last night when making phone calls. only way for people to hear was either on speaker phone or blue tooth call tech support they verified it is bad and said they will send me another phone. i ask i hope it is a new one because i only had this phone 2 moths today and haven't paid $100.00 yet been monthly is like $24.00 then she said possible refurbish i told her for the money i still owe you give me a refurbish i will cancel my 4 line service right there on the spot and go with at&t or verizon. then after 2 minute on hold she assure me it will be a brand new phone.phone be here on the 19
Like I and others told you in the other forum, most likely then not you'll get a refurbished unit.
Sent from my SM-G935T using Tapatalk
Weird lol
Every replacement I've had for my phones through tmobile jump I've gotten new phones.
guaneet said:
Weird lol
Every replacement I've had for my phones through tmobile jump I've gotten new phones.
Click to expand...
Click to collapse
I think his is a warranty replacement and not a Assurant (jump) replacement.
Sent from my SM-G935T using Tapatalk
There's nothing wrong with refurbished phones. They are not all scratched up or gross. They are tested even more vigorously than new phones.
Samsung Galaxy S7 Edge
PDXMatt said:
There's nothing wrong with refurbished phones. They are not all scratched up or gross. They are tested even more vigorously than new phones.
Samsung Galaxy S7 Edge
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Click to collapse
Tested my ass, I've gotten a refurb that was not up to participate with a new or better phone
yes no assurant they are shipping the phone to my tmobile store they have to inspect mine for physical damage and my out of pocket damage is $5.00 plus what ever a new screen protector cost been i can't re use the one on mine
shook187 said:
I think his is a warranty replacement and not a Assurant (jump) replacement.
Sent from my SM-G935T using Tapatalk
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Click to collapse
ok been i don't get the phone until tomorrow here is the info my soon to be gone. tomorrow ill post pic of new one whether is original or refurbish you guy got me worried now about been refurbish and that the lady is pully my chain my leg.LOL on my 3 cup of coffee:fingers-crossed:
This happened to me. Pay attention before submitting a loss claim. I lost my phone on vacation. My main phone is a nexus 6p and most time carry my sim inside this phone. Took my gs7s in vacation so my girl could use it since it was unlock and we get a local sim. While in the trip the gs7s got lost one night while we were partying. When i came back i submitted the claim and was denied because according to them, what us cover is not the phone but the phone you have the SIM in. I told them the situation but they didn't want to hear them. A tmobile rep was with me in 3 way, so shw said she will speak to a mananger and see what can be done. She told me that tmobile will take care of this claim (this time). They will bill me for $175 claim fee. They shipped a brand new phone in box.
So if is coming from assurance most likely refurb. If is coming from tmobile probably new
i was clearly told my out of pocket fee is $5.00 for paper work nothing else
eduardmc said:
This happened to me. Pay attention before submitting a loss claim. I lost my phone on vacation. My main phone is a nexus 6p and most time carry my sim inside this phone. Took my gs7s in vacation so my girl could use it since it was unlock and we get a local sim. While in the trip the gs7s got lost one night while we were partying. When i came back i submitted the claim and was denied because according to them, what us cover is not the phone but the phone you have the SIM in. I told them the situation but they didn't want to hear them. A tmobile rep was with me in 3 way, so shw said she will speak to a mananger and see what can be done. She told me that tmobile will take care of this claim (this time). They will bill me for $175 claim fee. They shipped a brand new phone in box.
So if is coming from assurance most likely refurb. If is coming from tmobile probably new
Click to expand...
Click to collapse
1iwilly said:
i was clearly told my out of pocket fee is $5.00 for paper work nothing else
Click to expand...
Click to collapse
That a replacement fee $5, but u have to return ur old device. For loss or water/broken (physical damage). U have to pay $175
You guys are confusing a warranty exchange with an insurance replacement. His phone is being replaced under warranty ($5 processing fee) and will most likely be refurbished. If you damage your phone, it's covered under insurance (Assurant & $175 deductible). Insurance replacements are now also refurbished whenever possible, but you may get a brand new one if the phone hasn't been out very long.
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well you know how some people have luck and others don't well i have what they call the murphy"s law.
well when he took the chatter prove case off . i can't for the life of me believe it dam phone has a crack on the back case and camera lens. look at pic .well so much for that **** call samsung explain about mic issue they said
they have gotten complains after software updates the mic is either intermittent or very low volume
so i have to send the phone to samsung for them to fix.
I really tried to understand that but I'm at a complete loss
ph00ky said:
I really tried to understand that but I'm at a complete loss
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Click to collapse
Don't really know what he said either.. but looking at the physical damage, I don't think he's entitled to any warranty fix or replacement.
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here is an update samsung fix the mic and wifi problem under warranty the only thing i'm paying for is $70.00 for a new back cover that became crack unbe known to me
until the case was taken off so i'm happy with that. compare to $175.00 for a refurbish phone thru assurrant and they said i still have 10 months of warranty left from them
should have phone by next tues.