Database Users

dropped my HD2 , looks like ****

hey guys i dropped my HD2 yesterday when coming back from airport , ****ty day
ok i called Tmob and they told me i do have insurance and i'd have to pay $130 to get it replaced, my question is if i call up the insurance company and tell the i need replacement because my screen is all cracked up , do they ask for the old phone to be sent ?
Or should i just call and tell em i lost the phone and get the new one ?
because i am planning to pay like $150 and fix the screen and sell the phone and recover the money.
And also finally XDA is out of stone age design lol

Pretty sure you have to give the phone back, if you say it's lost they lock the phone from being used again....or so that's what they told me when I asked them.

Tell them that you lost it. Don't say it's damaged, or you'll have to return it. The guy above me is wrong, they can't block the phone..
Well, they can, but all you have to do to reuse it on tmo again is give them a different imei lol all they can technically block is the iccid from your sim.
Sent from my Evo using Tapatalk

gafadi said:
ok i called Tmob and they told me i do have insurance and i'd have to pay $130 to get it replaced
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I think you might be out of luck now. If you already told t-mobile about the screen, it's going to be flagged so next time you call and say it got lost, they are going to think you are doing insurance fraud. they will probably than tell you that now you are going to have to pay $200-250 whatever the upgrade fee is if you want another hd2.

I dropped mine after only having it for a month. Ended up calling HTC, I sent it to them and they replaced the glass for $50. Good as new. Good luck.

If you broke the phone and still have it they are going to want it back. If you lie and tell them you lost it its insurance fraud. Not worth it unless you want to deal with lawyers and court. Man up, you broke your **** and have to pay for it.

r2d2guy said:
I dropped mine after only having it for a month. Ended up calling HTC, I sent it to them and they replaced the glass for $50. Good as new. Good luck.
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Did you have insurance?

speoples20 said:
If you broke the phone and still have it they are going to want it back. If you lie and tell them you lost it its insurance fraud. Not worth it unless you want to deal with lawyers and court. Man up, you broke your **** and have to pay for it.
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This!! 1+
man up.

Thread closed.
If you tell them you lost it to get a replacement and you didnt then that is indeed fraud and XDA does not condone that at all

Phone can't go into download mode bad keyboard, Sprint Service center giving me BS

Hey guys, please help, my keyboard 2 W S Z, that whole roll of keys stopped working and down volume key just suddenly stopped working. I can't go into download mode anymore, don't have TEP, I wanted to get it fixed at the service center, that guy said when they open the phone they said there is liquid inside, what a bunch of lying bastards, when I told him I am very careful with this phone, never in contact with any water, he said maybe you used the phone when it's raining and got water inside, I don't know, can't help you. these F**king guys really pissed me off, he gave me the phone and went to help some guy who wanted to buy a cell phone lol, spent less than 30 sec with me, didn't offer any help, just wanted me to buy a new phone for 600 bucks.
What can I do now?

If they put the message on your account that your phone has water damage you're SOL. however it sounds like they didn't give you much time which is in your favor in this case, call Sprint customer service and say that you went into the store and were ignored when you told them you weren't interested in buying anything but only wanted a repair, ask to be escalated then request that they send you a replacement so you don't have to take more time out of your busy schedule to deal with incompetent Reps whose only interest is making a sale.

Careful...it only takes 30 seconds to check to see if the water damage label is triggered and if there is water damage Sprint won't touch the phone. If you get somebody over the phone to send you a replacement they'll see it on the phone you send back and charge your account for the replacement phone. Water damage seems like an awfully good explaination for the type of problem you're having on the phone...it's just like if you dump some coffee into your keyboard on a computer certain keys short out and stop working. I know it sucks but it makes a lot of sense to a 3rd party looking at your phone.

Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700

Perfect time to download the new gingerbread keyboard...lmao

man that sucks. id brick the damn phone and then take it to another sprint store and tell them that you got a pop up for an upgrade and this is what happened after you installed it.

ghostrid3r said:
Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700
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This...
Passing on the insurance was a very idiotic move.
Ask to see the liquid...if its there you cant be mad at them since YOU chose against the insurance.
Sent from my SPH-D700 using XDA Premium App

Try going in a terminal or adb and type in
Su
Adb rebootdownload... i don't remember where there are spaces so try it with no spaces and with fifteenth ones... hope it helps.
Sent from my Samsung-SPH-D700 using XDA App

Same exact thing happened to me. They swapped mine though because I had insurance.

i dont really reply much but u feel your pain. you could make a download jig from an old usb cable that will force it into download mode you need to get 3 100k ohm resisters then put them on the old cable pins 4 and 5 or get one on ebay just type in samsung usb jig or something. google the instructions or you tube

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This post has been removed!

xReMiNGToN said:
lol Sorry I just noticed u didn't have TEP...how much $ is it worth to you to have TEP? I might be able to add it onto ur account
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Are you seriously soliciting a bribe?

xReMiNGToN said:
lol Sorry I just noticed u didn't have TEP...how much $ is it worth to you to have TEP? I might be able to add it onto ur account
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soliciting a bribe isn't cool at all.
FYI (to the OP) most CSR reps can add this to your account for you for no extra cost (beyond the monthly premium). I had a rep add it to my wife's line (temporarily) so that she could to the "4 bad phone swaps to get another device" thing.. she had to do that dance to get rid of her intercept and she now has a transform. The guy on the phone w/ me (at the time) said that any CSR would be able to do that for me.
Don't pay a guy from XDA w/ 3 posts to add anything to your account that you can add w/ just a phone call.
Just sayin'

Not true. You can not just add TEP at any time. It will get added but quickly removed when Asurion checks the account and see it is not within 30 days of purchase or S&R fee.
And more than likely (being a Sprint Tech myself) you did somehow get your phone wet because keys going out is a usual sign. I'm sorry if you felt disrespected at that store but they followed the policy which is what we have to do. As soon as LD is found on board, we flag it and the rest is handled through Asurion (every carrier uses them).
But since you do not have TEP, you are kind of SOL. At that point you can either buy a new phone for full retail or use upgrade if available. Or try and find an old phone at home or from a friend. Or check ebay or craigslist places for people selling Sprint phones with a clean ESN.

ghostrid3r said:
Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700
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Because the phone has a warranty? LOL
xReMiNGToN said:
The liquid damage indicator on your battery is easy to trip
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So uh, just get a new stock battery and you're good to go as long as he didn't notate your account.

akijikan said:
Because the phone has a warranty? LOL
Warranty is through Samsung and doesn't cover LD, physical, lost/stolen. TEP is well worth it. And if you want to use your warranty, your right you can. Ship your phone to Samsung and wait for them to determine what was wrong with it. It should only take 4 weeks or so.
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jkrough0728 said:
akijikan said:
Because the phone has a warranty? LOL
Warranty is through Samsung and doesn't cover LD, physical, lost/stolen. TEP is well worth it. And if you want to use your warranty, your right you can. Ship your phone to Samsung and wait for them to determine what was wrong with it. It should only take 4 weeks or so.
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Really have to go through samsung? I've done 3 warranty replacements and always done them in store. I mean if he didn't have water damage (supposedly).
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Sprint rep could back date the tep it prolly would work. Even if he added tep today and made a claim it might work lol
Sent from my SPH-D700 using XDA App

jkrough0728 said:
Not true. You can not just add TEP at any time. It will get added but quickly removed when Asurion checks the account and see it is not within 30 days of purchase or S&R fee.
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For $1k bet, I'll post a screenshot. I'm telling you that they did it w/ my wife's phone 2 months ago. We opened our accounts In Sept.. You're calling me a liar ??
I was up 4 levels from the dorks that answer the phone when u first call. I escalated to that person's supervisor, then tech support level 2, then that person's manager. THAT person added the equipment protection plan for the remainder of the month, then credited my account the price so it was free.
I swear I'll post screenshots. That person even told me that any CSR can add it at any time.
Please get your facts straight.

Asurion.. claiming lost instead of damaged

If I claim damaged to asurion will they make me send in my phone(bricked)? vs.. claiming lost phone I can keep my original? .... is this cheating?

Cheating? No.
Insurance fraud, a criminal act? Yes.

is me bricking the phone covered legally? If I tell them I messed it up will they cover it?

Un-brick it....seriously. There is enough information on this fora to fix 99.9999999% of all problems with this phone. Stop being lazy.

Well.. I've got an galaxy s 4g.. so not so easy..I've been fairly persistent in trying for about 3 days.. problem is no .pit file available. I've tried everything.. get a couple tar's to load about 95 percent but fail right at the end. I do have an extra tmo phone i can use for the time being but the sms4g forum is a very small group compared to the vibrant community here. I know something will probably come out in time but the way things look on our board it could be some time.

You're in the wrong forum...

It is insurance fraud....get F*cked if you are trying to "beat" the system. You knew what could happen if you played around, and now you want to wash your hands of it. Have patience.

I mean you could tryv and play the pitty game and say "i master reseted it and it broke idk whats going on?!?" Then hope they dont find out. And if they do say you have no idea what they are talking about.
(waits for trolls to say zomg thats wrong!)
I use swype so expect bad grammar and errors

Zomg that's wrong!

Insurance don't care what you've done to the phone as long as your willing to pay the deductible.
Its warranty repair that's void by rooting
Sent from my SGH-T959 using XDA App

Shortbus-Driver said:
Insurance don't care what you've done to the phone as long as your willing to pay the deductible.
Its warranty repair that's void by rooting
Sent from my SGH-T959 using XDA App
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Exactly, pay the deductible and doesn't matter what happened to phone.
Sent from my SGH-T959 using XDA App

krackers said:
Zomg that's wrong!
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Beat me to it

Do you get a brand new phone if you pay deductible ?

VICosPhi said:
Do you get a brand new phone if you pay deductible ?
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No a refurbished one.
Sent from my CM7 Powered Vibrant

Shortbus-Driver said:
Insurance don't care what you've done to the phone as long as your willing to pay the deductible.
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In that case, I'd say they also don't mind raising the rates for everyone to cover all the extra payouts caused by these sort of folks. Sure insurance goes up every year but if you think this irresponsible behavior has no bearing on that then I must strongly disagree.

beren28 said:
Cheating? No.
Insurance fraud, a criminal act? Yes.
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Cheating? Yes.
Broken devices are still worth money. A bricked phone can still be reflashed by the manufacturer and resold as a refurb, or components from it can be reused on other damaged/broken devices.
If you report it damaged you have to send the device back. Lost, you don't because you obviously don't have it. Stolen, you don't, but you'll need to provide them with a police report # to get a replacement.

Well I struggled a bit with this.. but bottom line is I had no intention of damaging the device.. kinda like if I took it to a water park and it got wet...or when I take it when I go jogging I know I'm at risk at dropping it. It's not like I damaged it on purpose just to get a new one. So I made the claim and was honest when describing the damage... it said I needed to call them for them to research my damage more.. so I called and they didn't ask me anything.. just where I want the new one sent. They also told me I had the option of sending the damaged one back or not.. if I didn't that Tmobile would charge me another $30 dollars. I specifically asked her if I wanted to keep it for future problems like glass breakage or something else and she said it was totally up to me and just to remember the $30 dollar charge.
So tonight someone posted a .pit file and of course it worked and I'm back up and running so tomorrow I'll call and let them know it started working again and will send the replacement back and hopefully get my $130 returned sooner than later. THanks for the replies.. was good to get some feedback.

beren28 said:
Cheating? No.
Insurance fraud, a criminal act? Yes.
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so is $7.50/mnt....................lol

archie53 said:
No a refurbished one.
Sent from my CM7 Powered Vibrant
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Thanks, wow I didn't know that, I'll probably cancel my insurance then. It sounds more like a rip off now, monthly payments + deductible for a refurb? I'd buy it from Craiglist instead I guess...

Repair Shop that stole my phone

Hi everyone,
I'd like to share a word of caution so hopefully you don't have to go through what I have.
About a month and a half ago my phone was having touchscreen issues so I was looking around and happened upon repair shop in Orlando, FL that was selling screen repairs on ebay for $80. They had good positive feedback from other people who had sent their phone to them so I decided to do it.
Long story short, for an entire month they had my phone and kept making excuses on why my phone wasn't fixed yet and informed me that the digitizer was not the problem but a cable between the digitizer and the motherboard was, but they had already fixed it and needed $30 more bucks and were going to drop it in the mail as soon as they got the money for the extra part, they had got a shipping code and everything.
Given the choice, I would've told them to send it back without fixing it but they already had, and since I had been a month without my phone I just said fine and I paid them again. And that's when they ceased all communication with me. I opened a case with eBay and after a week they decided I deserved a refund of my $80, however there was nothing they could do but politely ask the ebayer to return my phone.
So, as a warning, do not deal with this ebayer
and if you're living in Orlando, don't take your phone here:
Orlando Cell Phone Repair
6521 E.Colonial Dr
Orlando Fl 32807
their email: [email protected]
phone number: 407-455-8133
Also if you want to sign any of the above addresses up for your favorite spam site, that would be fine with me

thewarhawk said:
Hi everyone,
I'd like to share a word of caution so hopefully you don't have to go through what I have.
About a month and a half ago my phone was having touchscreen issues so I was looking around and happened upon repair shop in Orlando, FL that was selling screen repairs on ebay for $80. They had good positive feedback from other people who had sent their phone to them so I decided to do it.
Long story short, for an entire month they had my phone and kept making excuses on why my phone wasn't fixed yet and informed me that the digitizer was not the problem but a cable between the digitizer and the motherboard was, but they had already fixed it and needed $30 more bucks and were going to drop it in the mail as soon as they got the money for the extra part, they had got a shipping code and everything.
Given the choice, I would've told them to send it back without fixing it but they already had, and since I had been a month without my phone I just said fine and I paid them again. And that's when they ceased all communication with me. I opened a case with eBay and after a week they decided I deserved a refund of my $80, however there was nothing they could do but politely ask the ebayer to return my phone.
So, as a warning, do not deal with this ebayer
and if you're living in Orlando, don't take your phone here:
Orlando Cell Phone Repair
6521 E.Colonial Dr
Orlando Fl 32807
their email: [email protected]
phone number: 407-455-8133
Also if you want to sign any of the above addresses up for your favorite spam site, that would be fine with me
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this may help a lot of people !!
i feel sorry for your loss !!

I was born and raised in Orlando and live in Tampa now. I'm not back often, but next time I'm in town I'll try to stop by and raise hell with them.

Any news on getting your phone back?
Sent from my MB860 using xda premium

borgib said:
I was born and raised in Orlando and live in Tampa now. I'm not back often, but next time I'm in town I'll try to stop by and raise hell with them.
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Thanks alot, I appreciate that
msd24200 said:
Any news on getting your phone back?
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Nope, as always they're not replying to any emails and not answering my calls

Don't suppose you know your IMEI number, or S/N of the phone? I wouldn't be surprised if it wound up on EBAY for sale again.

Frrrrrrunkis said:
Don't suppose you know your IMEI number, or S/N of the phone? I wouldn't be surprised if it wound up on EBAY for sale again.
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unfortunately not I forgot to write them down before I sent it off..and yeah I've been keeping an eye out for it, but I'm sure they would be smart enough to do it through a different account..

have you tried notifying the carrier you use? sometimes they save the imei of the device you use when you make a purchase or even just trading sim card, although few do it that way.

el_venga said:
have you tried notifying the carrier you use? sometimes they save the imei of the device you use when you make a purchase or even just trading sim card, although few do it that way.
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Thanks, I'll try contacting them to see if they have it on record, I did buy it from them

thewarhawk said:
Thanks, I'll try contacting them to see if they have it on record, I did buy it from them
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Treat the situation as a stolen phone. Contact your carrier and tell them it was stolen.
Sent from my MB860 using XDA

ar31791 said:
Treat the situation as a stolen phone. Contact your carrier and tell them it was stolen.
Sent from my MB860 using XDA
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I would definitely do the same thing as well. Theft has all forms so if you are prepared to do some work then you should even call the police on them.
Have you read their Terms and Conditions? Is there anything that you can go to the police with? Do you have a record of your shipment to them?
I was very sorry to hear about you experience.

It's difficult when this 'shop' had good reviews on Ebay. That typically says it's okay to send something to them as you're going to get it returned, but what I read is ridiculous. Since I haven't seen anyone else recommend it, why not A) report the phone as stolen and B) report your stolen phone to the police.
Granted it's just a phone, but even then it's property and it sounds like this repair place is in the same area you're in, though I could be wrong.
I hope you get your phone back. Sorry to hear it even happened. :-(
-Dave

Well now that we have the phone number we should all call and tell them to return this guys phone.

dratsablive said:
Well now that we have the phone number we should all call and tell them to return this guys phone.
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Don't know the shop and don't know the guy posting this problem. We should trust what the OP says because? Just saying! Nobody should go calling anyone. If what the OP says is in fact true, then there is legal recourse if he has proof someone has his phone.
Sent from my MB860 using xda premium

ar31791 said:
Treat the situation as a stolen phone. Contact your carrier and tell them it was stolen.
Sent from my MB860 using XDA
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Just called my carrier and they said they can't really do anything except suspend my service, but since I took my sim out before I sent the phone, I don't need that. They didn't have record of my atrix's IMEI number, so no luck there.
Anyways, I'm saving up money to get another atrix(because I just love this phone) so I'll be getting another one soon..
Thanks everyone for your support, I just started this thread to warn anyone else against dealing with these people, so don't worry too much about calling them up, like Caelan says, you don't really know me, and it probably won't help too much either way.
Thanks again

I don't suppose you have the box of the phone saved somewhere do you?
both IMEI and SN numbers are on there.

Tratious said:
I don't suppose you have the box of the phone saved somewhere do you?
both IMEI and SN numbers are on there.
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Thanks for the suggestion, but those are long gone

Should have installed avast and enabled the anti theft option.
at this point you could have totally locked the phone down and even if he factory reset somehow it wouldnt matter

Just always remember karma is a really you know what and what goes around comes around

Nexus 4 Warranty Transfer..

Hey guys, help a noob out? I bought a Nexus 4 from craigslist for $650 because my order is in limbo level 3 right now. The phone was brand new, nothing was opened as far as I can tell. So after using it for a few hours I noticed the yellowish tint so many of you mentioned on here and now the phone won't even turn on. I called Google and they said they cannot honor the warranty since I didn't originally purchase it from the Google Play store and I should take it back to the person who sold it to me? Seriously, take it back to the craigslist guy? To my understanding when you purchase a product the remaining manufacturer's warranty transfers over to the person who bought it? Google has been such an arse about this whole Nexus 4 thing, I'm seriously considering sticking with Apple, smh! Any suggestions?

Omeer said:
Hey guys, help a noob out? I bought a Nexus 4 from craigslist for $650 because my order is in limbo level 3 right now. The phone was brand new, nothing was opened as far as I can tell. So after using it for a few hours I noticed the yellowish tint so many of you mentioned on here and now the phone won't even turn on. I called Google and they said they cannot honor the warranty since I didn't originally purchase it from the Google Play store and I should take it back to the person who sold it to me? Seriously, take it back to the craigslist guy? To my understanding when you purchase a product the remaining manufacturer's warranty transfers over to the person who bought it? Google has been such an arse about this whole Nexus 4 thing, I'm seriously considering sticking with Apple, smh! Any suggestions?
Click to expand...
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You spent $650 because you could not wait another week? Not sure what to tell you but if you posted here first I would have told you not to do it.
As for the warranty maybe you can talk top the seller. I doubt he will give you your money back back maybe he can transfer the warranty.
Good lesson in life either way though about having a little patience.. Sorry friend. I hope it works out for you..
sent via xda premium with nexus 7

I would call LG. Google may not do anything, but LG prolly will. Its thier warranty. Not Googlies.\
I don't get why you couldn't wait to own it. Its a cool phone. but really. Not worth 650.

Richieboy67 said:
You spent $650 because you could not wait another week? Not sure what to tell you but if you posted here first I would have told you not to do it.
As for the warranty maybe you can talk top the seller. I doubt he will give you your money back back maybe he can transfer the warranty.
Good lesson in life either way though about having a little patience.. Sorry friend. I hope it works out for you..
sent via xda premium with nexus 7
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I tried to be patient, it was an impulse buy. I figured I'd make the money back by selling this one when my back ordered nexus comes in.
I tried to get in touch with this guy but he's not responding. He probably knew about the issue or no longer cares now that he has his money. I have the receipt that proves he bought it from the play store. But the problem is how do I get someone I can't contact to transfer the warranty over? I'm seriously considering calling google under the false pretense that I'm this guy and I want to transfer my warranty :/

tweaked said:
I would call LG. Google may not do anything, but LG prolly will. Its thier warranty. Not Googlies.\
I don't get why you couldn't wait to own it. Its a cool phone. but really. Not worth 650.
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Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play

Im sure you could have made this Post without stating the price you bought it for.....now everyone has a reason to make fun of you...

Omeer said:
Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play
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Well thats a personal issue. You chose to buy from a (IMO) horrible place (Craigs list) and now you get what that comes with. Horrible service.
Me, I'd just be glad 650 is not out the window.

tvdang7 said:
Im sure you could have made this Post without stating the price you bought it for.....now everyone has a reason to make fun of you...
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LOL and here I thought I'd get more sympathy for a more emphatic loss

tweaked said:
Well thats a personal issue. You chose to buy from a (IMO) horrible place (Craigs list) and now you get what that comes with. Horrible service.
Me, I'd just be glad 650 is not out the window.
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Yeah I guess I'll just have to suck it up and wait. Limbo level 4 anyone?

Omeer said:
Yeah I guess I'll just have to suck it up and wait. Limbo level 4 anyone?
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You'll be better off then limbo level. I am sure they have a service center in the states, and I bet they attempt to connect to it, Won't be able, stick it in the parts bin and then send you off a referb.
You at least "know" what is happening. Some them limbo's are clueless on what is happening.

I find this amusing. First AFAIK Google does not transfer warranties. In fact if you lookup the terms and conditions, you must have and "Maintain" a Google wallet account to get Google warranty. That said, when they sold out in 20 minutes, I looked on Ebay and there was a listing where in big bold red letters stated Google has a no questions asked warranty. I thought it was a horrible misrepresentation. ANyway...Good luck.

Omeer said:
LOL and here I thought I'd get more sympathy for a more emphatic loss
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Why anyone buys anything that might need a warranty from craigslist is a mystery to me.

Beating this to death....
But you seriously paid $650 for a $350 phone because you couldn't wait a little longer? Some people make ridiculous financial decisions.

Omeer said:
I tried to be patient, it was an impulse buy. I figured I'd make the money back by selling this one when my back ordered nexus comes in.
I tried to get in touch with this guy but he's not responding. He probably knew about the issue or no longer cares now that he has his money. I have the receipt that proves he bought it from the play store. But the problem is how do I get someone I can't contact to transfer the warranty over? I'm seriously considering calling google under the false pretense that I'm this guy and I want to transfer my warranty :/
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You planned to make $650 back? Where are you located that they're going for $650? A 16GB in Chicago is hardly fetching $495 on CL.
Sent from my Nexus 4 using Tapatalk 2

I just bought mine off of Fleabay for $449.99 including shipping. I figured it was worth the extra $63.09 to get it a month and a half sooner.

Replacement of Nexus 4
Omeer said:
Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play
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Hi there, I found your post on xda-developers forum and as I have the same issue - bought expensive phone from Kijiji and now have a brick, I want to see how to go about it. Google said they will 'transfer warranty' but then days later they said it was an error. LG is saying to call Google and are quite rude about it. The phone was new from never opened box bought in February?
How did you do? Did you get a repaired or a new phone? And do you have any advice in dealing with LG?
Thanks,
Bianca (I am in Toronto, Canada)