Database Users

Don't stress about warranty...

Thought I would share my experiences with you guys to hopefully settle some stomachs.
I got my first incredible the day they were released. About a month after i got it, it started randomly rebooting and shutting off. It would run great for days, then have a fit of reboots. I used it like that for quite a while until root was released. I rooted it, then shortly after installed some of the leaked roms. I hoped that updating everything would help with the reboots.. nope.
Anyway, long story short. I called VZW and they sent me a replacement device. I sent back the first phone with S-off, rooted, radio updated, and running a cryogen mod.
As soon as I got the replacement phone, I re-flashed it with all the goodies. Last week I ended up bricking it because my kid ran by and pulled it off the USB cable during a flash of sky raider. It would boot into Hboot, but i nothing i did made it work right again. Anyway, I called that day and said "my phone doesnt turn on anymore" they sent me another replacement. I sent that phone back with s-off and radio 2.15 and not booting past the silver HTC screen.
I was wondering wtf, i thought for sure i would get a call or a letter or SOMETHING. i have a buddy that works at the VZW warehouse so I asked him. He said all they do is open the box, verify that the numbers on the phone match the numbers on the return order and move on. They get 1,000s of phones a day from warranty exchange. Nobody "checks them". Hes just a lowly worker but I think hes right.
I have had VZW for just over 10 years now, and have utilized their "exchange 3 times per year" service on almost every phone I have had. I have sent in phones that I broke the screens on, by saying "my phone doesn't work anymore". I have sent in phones i dropped in the water by saying "my phone doesn't work anymore".
The people in the warehouse who check the phones numbers have NO IDEA why you sent it in, or what the tech told you, or why they told you to take it back.
bottom line.. don't stress about it. and take advantage of VZW's service of letting you exchange your phone 3 times per year.
EDIT
Just wanted to add... They give you 10 days to send the phone back, that first incredible i sent back, i kept for over a month. They even posted an equipment charge to my account for not sending it back, but that took them a month. I just called 611 and said "oh gee wow.. i forgot to send that back" lady told me no problem and sent me out a new box and i mailed it back. 3 days later they credited my account the $500+ equipment charge. That was the phone with s-off, radio update, and running cryogen. Hardly stock lol. and honestly.. it was a intermittent reboot problem. what would they do anyway? turn it on and use it for a week to see when it shutdown? lol

That 3x a year deal, is that with one of their insurance plans? I elected to for-go that when I bought my Incredible so I don't know what the deal will be if any one of my phones boink... just glad I don't have a kid to fudge things up anyway... although I do have a girlfriend that likes to seemingly randomly unplug my electronics because "our power bill is sooo high!". Yes, I know honey, it's called summer + A/C usage x.x

DeeBG said:
That 3x a year deal, is that with one of their insurance plans? I elected to for-go that when I bought my Incredible so I don't know what the deal will be if any one of my phones boink... just glad I don't have a kid to fudge things up anyway... although I do have a girlfriend that likes to seemingly randomly unplug my electronics because "our power bill is sooo high!". Yes, I know honey, it's called summer + A/C usage x.x
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no, that is just the manufacture warranty. they will exchange it 3 times during the 1 year manufacturer warranty. on the 4th time, they will either send you a brand new phone in the box, or upgrade you to another phone. your choice

msticlaru said:
no, that is just the manufacture warranty. they will exchange it 3 times during the 1 year manufacturer warranty. on the 4th time, they will either send you a brand new phone in the box, or upgrade you to another phone. your choice
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It's how I got my Incredible. Upgraded for free from D Eris. I got a big scratch on my screen somehow. Need a refurb soon. Haha.

I'm not sure if the masses should know any of this.

This is exactly how I got the Incredible from the Moto Droid. 3 times returned (the 3rd time not even for an unfixable problem *oopsie* ) and then they said they would send me an Incredible. I love VZW tech support

Hmmm, that Droid incredible hd sounds pretty cool lol when's it coming out again? Jk jk lol
Edit: this is good to know if something really does go bad with my phone. But I would never take advantage of it.
Sent from my ADR6300 using XDA App

MODS- please delete this thread to prevent little kids from being stupid and causing VZW to crack down on this. Thanks!

anothen said:
MODS- please delete this thread to prevent little kids from being stupid and causing VZW to crack down on this. Thanks!
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agree...
/10char

Yeah, I'm sure this all-important xda thread would be the first inkling VZW has ever had that some people game their replacement policy (sshhh!)
better shut it down RIGHT AWAY before the sky falls on us.

I guess there always has to be someone to make a wise guy remark. You are correct about 'not being the first'. However, XDA may be the first that hundreds of thousands of people look at.

If it's so easy to return a phone 3x a year why bother with insurance? I'm paying $8 a month to Asurion.

Why would this thread need to be deleted. If Verizon does crack down good. People with legit problems with then hopefully be helped even better.

marcmarshall said:
If it's so easy to return a phone 3x a year why bother with insurance? I'm paying $8 a month to Asurion.
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1 in 4 people with 2 year contracts could make a full replacement purchase price claim and they'd still have a nice profit, assuming they had to pay full price MSRP for replacements. Wonder how much they'd make by using refurbs as replacements, rejecting claims, etc.
I may be in the wrong business.
Also, delete the thread. That is the best way to restrict information flow.

marcmarshall said:
If it's so easy to return a phone 3x a year why bother with insurance? I'm paying $8 a month to Asurion.
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Because warranty doesn't cover getting it wet, replacement of lost/stolen, cracked screen, break due to drop or abuse, etc.

Hey, my comment from yesterday got deleted! No fair, it doesn't count for my replies posted either...

Zerotwistknife7 said:
agree...
/10char
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Agreed Its not about VZW finding out its about people abusing it.

actually its not 3x a year its 3x in a period of thirty or sixty days.
that's how i got my dare from a Venus. The Venus always had something wrong and the tech himself told me well if they replace 3 in a month then you can get another phone.

anothen said:
I guess there always has to be someone to make a wise guy remark. You are correct about 'not being the first'. However, XDA may be the first that hundreds of thousands of people look at.
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Just like there always has to be a Chicken Little or three, I guess. Would you rather I put a broomstick up my ass and found some piously earnest way to express my sincere contempt for those who run around asking for this thread deleted, that information suppressed, mods help us! etc, just to save us from ourselves? OK, then:
Attempting to mold community behavior by restricting the flow of information is a really dumb idea, especially on a hacker forum. And preserving a loophole that lets a knowledgeable few commit warranty fraud by concealing the means & opportunity from the other "hundreds of thousands of people" who read XDA is elitist, self-serving, and morally reprehensible all at once.
Fortunately for the scruple-challenged, my sense is that VZW is well aware of the potential, but just doesn't care--or at least is unwilling to invest in the kind of training and verification overhead that would allow them to examine each claim for legitimacy. So by all means: keep returning those bricked phones for an upgrade, but do stop hiding the Machiavellian ingenuity of your methods under a bushel--let it shine forth unto the ends of the earth! Free replacement phones for all!
marcmarshall said:
If it's so easy to return a phone 3x a year why bother with insurance? I'm paying $8 a month to Asurion.
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Well, I suppose it's terribly old-fashioned to suggest that your conscience might trouble you if you went that route... But ethics aside, if you lost the phone outright, or smashed it to tiny bits, you could still need that insurance. The VZW workers might be inattentive and uncaring, but I'm guessing even they might notice an empty box, or a phone that arrives in a sandwich bag with no one fragment larger than 30 mesh!

Advice For Checking For Faults Before Buying

Hey guys. I know this may be put in another thread but I need as much advice ASAP, so more people that see this the better.
I want to buy the GS3 tomorrow. The thing is, where I live, its going for $1,100 and thats on special. Thats a crapload of cash, so I need to be certain I dont get stuck with a crappy phone.
I currently have the original Galaxy S, and that had a useless gps which gave me endless headaches. Don't want to get stuck with another phone with such a major defect.
Now I have been following this forum but I just wanted to know, besides the screen issues, is there anything to watch out for in terms of common manufacturing defects.
Also, what advice can be given on trying to detect screen issues whilst still in the store?
Thanks

Don't do it for that much!!! Where do you stay? Have you asked someone to purchase it for you, then send it to you?
Sent from my GT-I9300 using xda premium

cowppl said:
Hey guys. I know this may be put in another thread but I need as much advice ASAP, so more people that see this the better.
I want to buy the GS3 tomorrow. The thing is, where I live, its going for $1,100 and thats on special. Thats a crapload of cash, so I need to be certain I dont get stuck with a crappy phone.
I currently have the original Galaxy S, and that had a useless gps which gave me endless headaches. Don't want to get stuck with another phone with such a major defect.
Now I have been following this forum but I just wanted to know, besides the screen issues, is there anything to watch out for in terms of common manufacturing defects.
Also, what advice can be given on trying to detect screen issues whilst still in the store?
Thanks
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You're in California in the US. You're getting ripped off at $1,100. Buy it online for a much lower cost. Don't throw away money like that. Jeez...

ronj1986 said:
Don't do it for that much!!! Where do you stay? Have you asked someone to purchase it for you, then send it to you?
Sent from my GT-I9300 using xda premium
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I live in Zambia. Its a small country in Africa. The original GS1 sells for $600, the GS2 for $850 and the GS3 is $1,100. This is from a Samsung store. They just started selling the GS3 a few days ago. Actually, I am surprised that it was not more expenseve. Another phone store was selling them for $1,400.
I am really tired of my current phone. It lags too much and no gps. I think its done its time. Flashing roms stopped being too effective a while ago.
If I buy online, there is a chance that there will be a defect and it would be a pain in the backside to try to return it. Shipping itself would cost a bomb, not to mention taxes or the fact that the phone may not reach me at all.
I am still debating whether to get the phone or not, but I nearly bought it today itself, but restrained myself and came straight here to see if I can make sure I dont get a defective unit

Chaos Residue said:
You're in California in the US. You're getting ripped off at $1,100. Buy it online for a much lower cost. Don't throw away money like that. Jeez...
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Not anymore. Moved out here to zambia a few months ago. What can I say, I need my dose of current tech to make feel alive inside. Its hard adjusting to a country where you dont even get decent internet

cowppl said:
Not anymore. Moved out here to zambia a few months ago. What can I say, I need my dose of current tech to make feel alive inside. Its hard adjusting to a country where you dont even get decent internet
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Dude, preaching to the choir. My hat's off to you, lol. Really though, just get as hands-on with the phone in store as possible to make sure you don't see any pixel issues. In store there isn't a whole lot you can do for testing as people generally find issues over the course of a few days or longer. That said, can you not buy the phone on amazon for cheaper than $1,100?

Chaos Residue said:
Dude, preaching to the choir. My hat's off to you, lol. Really though, just get as hands-on with the phone in store as possible to make sure you don't see any pixel issues. In store there isn't a whole lot you can do for testing as people generally find issues over the course of a few days or longer. That said, can you not buy the phone on amazon for cheaper than $1,100?
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I could get it from Amazon, but with shipping, taxes, and duty here in zambia, it will still come pretty high. Still cheaper that $1,100, but if it is defective, I have to ship it back and hope the next one they send me is good. If not, then this will turn out to be an even bigger disaster than spending over a grand on a phone.
Also, I have this fear that the phone will never reach me.

cowppl said:
I could get it from Amazon, but with shipping, taxes, and duty here in zambia, it will still come pretty high. Still cheaper that $1,100, but if it is defective, I have to ship it back and hope the next one they send me is good. If not, then this will turn out to be an even bigger disaster than spending over a grand on a phone.
Also, I have this fear that the phone will never reach me.
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Amazon customer service has never let me down. That's all I can say there. Also, I got mine from Amazon and it's in perfect condition. Can you select a UPS shipping option? Because if you can then you'll get your phone. If it's shipped UPS they'll have the tracking number to ensure it got to you.

Returning my n7 question?

I've read all the horror stories of people not receiving a refund, my question is this, has any one have success refunding with no problems? I've had my n7 right after launch, first launch shipment out or whatever.. I'm thinking of asking for a refund since I've recently started watching lots of videos via Netflix and I'm really tired of the screen colors being all l "warm" or distorted afterwards. Even for watching for just a few minutes.
So anyways, what do you guys think? Would they refund me? Would they give me a hard ass time? I've read about how some people who returned, they wait forever for a refund, and how some are waiting weeks/ months for the return credit..
Edit: I bought from the play store. Don't think I will buy hardware from them again with the stories I've heard.
Sent from my Nexus 7 using xda premium

R3SiEViL said:
I've read all the horror stories of people not receiving a refund, my question is this, has any one have success refunding with no problems? I've had my n7 right after launch, first launch shipment out whatever.. I'm thinking of asking for a refund since I've recent started watching lots of videos via Netflix and I'm really tired of the screen colors being all l "warm" out distorted afterwards. Even for watching for just a few minutes.
So anyways, what do you guys think? Would they refund me? Would they give me a hard ass time? I've read about how some people who returned, they wait forever for a refund, and how some are waiting weeks/ months for the return credit..
Sent from my Nexus 7 using xda premium
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they did not give me a hard time as far as accepting the device back. The issue is . Assuming you got it from the play store. You have to get a rma from google..(easy part ) print the shipping label send your device to ASUS Repair facility Texas.. Wait a week and call google to be sure they have it . Wait 14 days from the time asus says they have it. Call google Demanding a refund . They will escalate your case. And tell you SOON (yes google play store for devices loves the word soon . it means in 4 weeks) Then once you wait a few more weeks. You will now be 3-4 weeks into the return process. You will see it show up (hopefully ) in your google wallet account as Refunded..You will be like YES YES.. . But its more like wait 7 days or so. (well for my first return... 3 weeks from that point for the other one.. .. i Finally did get my money .
Its not about them trying to keep your money or not taking care of you.. Its about they have no CONCEPT of time.. they feel a month is acceptable. This is what i was told many many times.. Now there have been people have better experiences then me . I would say mine was a worse case. Buy from a store so you can deal with the better but horriable support from asus.. Take the middle man out GOOGLE play store for devices. I love Android and google is great . They do not know how to sell devices or take care of customers.... Bad company policy and lack of support help im guessing..
JUST MY long long reply to what your asking
Simple answer . YES You will likely wait ..
sorry for such along story but its totally true... and to think im going to buy another one. grrrr smack me with a brick and take my credit card please .

erica_renee said:
they did not give me a hard time as far as accepting the device back. The issue is . Assuming you got it from the play store. You have to get a rma from google..(easy part ) print the shipping label send your device to ASUS Repair facility Texas.. Wait a week and call google to be sure they have it . Wait 14 days from the time asus says they have it. Call google Demanding a refund . They will escalate your case. And tell you SOON (yes google play store for devices loves the word soon . it means in 4 weeks) Then once you wait a few more weeks. You will now be 3-4 weeks into the return process. You will see it show up (hopefully ) in your google wallet account as Refunded..You will be like YES YES.. . But its more like wait 7 days or so. (well for my first return... 3 weeks from that point for the other one.. .. i Finally did get my money .
Its not about them trying to keep your money or not taking care of you.. Its about they have no CONCEPT of time.. they feel a month is acceptable. This is what i was told many many times.. Now there have been people have better experiences then me . I would say mine was a worse case. Buy from a store so you can deal with the better but horriable support from asus.. Take the middle man out GOOGLE play store for devices. I love Android and google is great . They do not know how to sell devices or take care of customers.... Bad company policy and lack of support help im guessing..
JUST MY long long reply to what your asking
Simple answer . YES You will likely wait ..
sorry for such along story but its totally true... and to think im going to buy another one. grrrr smack me with a brick and take my credit card please .
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So, yes I can return, but it'll ONLY take me up too two months to get refunded. how nice.. I love the n7, other then this issue mine has been perfect! I actually been hoping there would be a update to fix the problem, that plus the horror stories for refunds kept me from returning haha. :banghead:
Damn.. What too do mmmm. Should I wait longer for a possible update fix?
Thanks for your reply. I'm glad to hear that even with the long wait, you eventually got a refund.
Anyone else case to share about their return experience?
Sent from my N7

R3SiEViL said:
So, yes I can return, but it'll ONLY take me up too two months to get refunded. how nice.. I love the n7, other then this issue mine has been perfect! I actually been hoping there would be a update to fix the problem, that plus the horror stories for refunds kept me from returning haha. :banghead:
Damn.. What too do mmmm. Should I wait longer for a possible update fix?
Thanks for your reply. I'm glad to hear that even with the long wait, you eventually got a refund.
Anyone else case to share about their return experience?
Sent from my N7
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Just a suggestion, but you could try selling to :/
Sent from my SCH-I535 using xda app-developers app

werdna87 said:
Just a suggestion, but you could try selling to :/
Sent from my SCH-I535 using xda app-developers app
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The thought did cross my mind, but generally would be for a loss though, I could maybe try selling on Ebay with a bit for shipping. Rather get a full refund if it's possible though. Even if it's minus shipping since I'm sure they don't refund that.
Sent from my Nexus 7 using xda premium

R3SiEViL said:
The thought did cross my mind, but generally would be for a loss though, I could maybe try selling on Ebay with a bit for shipping. Rather get a full refund if it's possible though. Even if it's minus shipping since I'm sure they don't refund that.
Sent from my Nexus 7 using xda premium
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Yea I get that but if you need the money and don't trust Google with the refund...
Sent from my SCH-I535 using xda app-developers app

It's not that I need the money fast or anything, I just don't like it taking so long. Once it's sent back to them, I dint want have to call them repeatedly/around either. Looking around I found the return thing Google has, maybe I'll just do that.. The way Erica ended up going about it seems to be very bothersome. Thanks for your replys.
If image is blurry, the part I'm trying to show says possible 15% restocking free, and no shipping refund of course.
Sent from my Nexus 7 using xda premium

Broke my 6p screen :(

Got it on Wednesday with o2 on contract, dropped it tonight at work while waiting for my case to arrive Monday anyone know how much they are to fix? I bet it ain't cheap in UK btw

Why would you do that for

Felt like being upset lol

At least you are being honest about it lol... Give Huawei a call or just get insurance and then declare it broken. Or check with your credit card. Most of them offer protection for accidents.

Bummer, hope you're able to get it replaced...

whitest0rm said:
Got it on Wednesday with o2 on contract, dropped it tonight at work while waiting for my case to arrive Monday anyone know how much they are to fix? I bet it ain't cheap in UK btw
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You should always buy a case and screen protector right when you buy your device so that you'll have them altogether the same day or even earlier.

I think you still might able to sign up for nexus protect or something. Do it. It's probably your cheapest option. You might have to wait to file a claim. But if you can hold out give that a shot. Or call huawei
Sent from my Nexus 6P using Tapatalk

farangutan said:
I think you still might able to sign up for nexus protect or something. Do it. It's probably your cheapest option. You might have to wait to file a claim. But if you can hold out give that a shot. Or call huawei
Sent from my Nexus 6P using Tapatalk
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Nexus protect can only be purchased when you buy the device, unless you got it on Fi before Nprotect was available.

I asked if I could sign up for nexus protect and they told me that It had to be purchased at time of sale. Otherwise I would of had to send back phone and then re purchase it with the protection.... How dumb is that? They would rather get a used open phone back rather then take my 80+ bucks for protection I may never use anyhow
Sent from my Nexus 6P using Tapatalk

Tfast500 said:
I asked if I could sign up for nexus protect and they told me that It had to be purchased at time of sale. Otherwise I would of had to send back phone and then re purchase it with the protection.... How dumb is that? They would rather get a used open phone back rather then take my 80+ bucks for protection I may never use anyhow
Sent from my Nexus 6P using Tapatalk
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How dumb is that? Dumb like a fox. They'd rather have you send back the phone so they know you aren't trying to scam them by buying insurance for a phone you already broke. Oh, wait. People are suggesting the OP should try to scam them. Duh.

Frauders gonna fraud

meyerweb said:
How dumb is that? Dumb like a fox. They'd rather have you send back the phone so they know you aren't trying to scam them by buying insurance for a phone you already broke. Oh, wait. People are suggesting the OP should try to scam them. Duh.
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I might add...when I asked about this to sign up with the protect it was still pending frost 64gb order... I hadn't even gotten the phone yet it hadn't even gone to processing.
Sent from my Nexus 6P using Tapatalk

geeshiet said:
You should always buy a case and screen protector right when you buy your device so that you'll have them altogether the same day or even earlier.
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I hate both. I'd rather run naked. They don't guarantee anything anyway. I've seen cased and screen protected phones crack.
Sent from a 128th Legion Stormtrooper 6P

meyerweb said:
How dumb is that? Dumb like a fox. They'd rather have you send back the phone so they know you aren't trying to scam them by buying insurance for a phone you already broke. Oh, wait. People are suggesting the OP should try to scam them. Duh.
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He isn't scamming anybody as long as he purchases extra insurance. Other manufacturers even fix the screen for free for you, so save you fake whatever you are trying to come out as for another time.

Checkout square trade for a warranty. Their only requirement is sign up within 30 days of purchase and proof of purchase. Amazing service to!

If you bought it from google then call them. Tell them you broke the screen. You will get one time replacement for a fee. My father in law paid $100 for Nexus 6 for broken screen after only 4 days of purchase.

anglerstock said:
He isn't scamming anybody as long as he purchases extra insurance. Other manufacturers even fix the screen for free for you, so save you fake whatever you are trying to come out as for another time.
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Sorry, you clearly don't understand contract law, nor have you read the terms of the Protect policy (I have). Signing up for insurance on an already broken device is a violation of the terms of the policy and contract fraud. What "other" manufacturers do has no relevance here. Don't talk about things you don't understand.
---------- Post added at 10:48 AM ---------- Previous post was at 10:46 AM ----------
enaybee said:
If you bought it from google then call them. Tell them you broke the screen. You will get one time replacement for a fee. My father in law paid $100 for Nexus 6 for broken screen after only 4 days of purchase.
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That was the policy on the 6. Are you sure Google is still offering that on the 6P? I think Protect has replaced that deal.

If you break it they won't repair it unless you have Nexus Protect
http://forum.xda-developers.com/showthread.php?t=3249018

meyerweb said:
That was the policy on the 6. Are you sure Google is still offering that on the 6P? I think Protect has replaced that deal.
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No, of course I am not sure. But worth a try.

There's another thread here that indicates neither Google nor Huawei will perform a non-warranty repair on a broken 6P, at any price, unless it's covered by Protect. They tell you to take it to an independent repair shop.

Bootloop, LG and Farewell

Well, it's happened on Monday. Was using my phone and bloop....screen goes off and that's the last time it worked. Gradually got to the stage where it wouldnt even loop but my 5x is dead. RIP.
So, being out of warranty and all I sent an email to LG to see how much it would cost to repair. Reply came back with a series of questions but no "reply to" address. That's one way of hiding from the problem I suppose. For a company to try and avoid their responsibilities for a screamingly obvious hardware flaw is way out of order. At least Samsung had the guts to put their hands up.
Sharing this as part of the grieveing process in a way for the old Nexus devices. Had a 4, a 7 and then a 5x. The Pixels came out but when I saw their price tags and the setups it just reeked of apple (excuse the bad swearing language). Very sad really for someone who rarely went a whole week without the simple process of changing rom or setup or kernel but that was the beauty of the Nexus ethos.
Since Monday evening I have been the owner of a Moto G5 Plus. Only charged it three times since getting it. Ads are part blocked in stock, it's nippy and am moving on with my life post nexus. Trouble is it's still on 7.0 but not a big issue for me.
Anyway, thanks guys and gals for the good times. LEarnt a lot about android, poor customer service and build quality from LG and made some good friends (and enemies) on here.
Keep happy

My 5X also died from last Sunday.... I sent my phone to authorized service (Procordia in Greece). I'm waiting now when the phone will be fixed (changing motherboard).

So I know you already moved on to the G5 plus, but you should see about getting it repaired. Then you could always keep on hand as a .spare device. Mine bootlooped (a second time) well out of warranty but I filled out the RMA request on LG's website (didn't talk to anyone, just like I did the first time) and they fixed it a second time for free. I don't recall how long they did it for, but they extended the warranty
edit: should point out I'm in the US and it might not go as well in other countries

My nexus died on me yesterday, still have 3 days left in warranty. Filed 2 reports to LG to request a repair and have had no email or anything, its as if my request has vanished. This is utterly ridicolous as I need a phone and I'm currently without one and can't afford anything worth buying. Will have to resort to using my Nokia 1600. Shame on LG for being like this

You should try contacting LG via phone and that might work better. The 5X warranty has been extended to 18 months on a case by case basis since this is a hardware problem. If they won't fix it, all you did was spend time on the call, but if you are eligible to have it fixed, you'd have a spare phone.

These bootloops are getting more and more common as our phone ages. Mine froze and shut down randomly and bricked while using it a few months back. Thankfully I bought mine here in the UK from Carphone Warehouse where I sent it for repairs, got the motherboard replaced, and fixed in one week, for free with the 2-year warranty. It sucks that LG aren't willing to help you guys though.

Mine died on me earlier this year. Luckily I had some backup phones. Using my old 2013 Nexus 5 currently. I can get life from my phone here and then but it freezes and shuts down during the boot animation. I bought mine from someone off craigslist so I doubt I'd have any luck getting it fixed by Google or LG. Too bad parts are hard to come by or I would try and buy a new motherboard and replace it myself. I really do miss using the 5X though. Just got to hold off until the end of the year for the next Pixel.

My Nexus 5X also bootlooped itself to death yesterday. I purchased it January 2016 when my Nexus 5 decided to kill itself. Unfortunately I also bought a 5X for my girlfriend at the same time which I'm expecting to go anytime now. I'm currently using my Samsung Galaxy S II that I bought at launch and is still alive 6 years later. Sucks because the only new phone that looks good to me right now is the LG G6, but I don't trust LG anymore so I don't know what to replace it with. Galaxy S 8 is purdy but I don't want to deal with burn in (like on my GS2). Essential also looks nice but doesn't have a headphone jack so that's out. Might have to go Sony with it's gigantic bezels. :-\
Update: Getting a refurbished replacement from Google. Hopefully by the time this one dies there will be some more appealing replacement options.

My second 5X died few days ago. Good phone bad quality

Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.

Tulsadiver said:
Mine died today. Warranty expired last October but they are sending me a refurb replacement. I've had it since November 2015 and even Bought it off swappa so I feel fortunate in one way but a phone should last a lot longer than that.
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Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?

jsgraphicart said:
Who did you go through? Google or LG? I bought mine from someone off Craigslist but haven't tried asking for a replacement since I've never had any type of warranty. Did you have to show any kind of receipt of buying it or anything or did they just simply say "Ok" and send you a refurbished one? Also, did you call them or email them?
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I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.

Tulsadiver said:
I went through Google. All they did was ask for and run the lME number. I did not expect anything to come of it but I thought it was worth a try. I chatted online.
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Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks

Well. Some progress here too.
Decided to give LG a go but as I bought it over ebay they wouldnt entertain any warranty work but gave me their out of warranty people called SBE here in the UK.
Contacted SBE and without any commitment on their behalf the fella said that they would look at it and if its not showing signs of damage and water etc then it should be covered as they have permission to replace faulty motherboards with only postage costs.
So am packing the phone off to them and see what happens. Anybody else experienced this route? Would be worth getting it fixed just to sell the damn thing afterwards.

jsgraphicart said:
Well I just might do the same. If you bought it from a third party and it died yesterday and your already getting a refurbished one, I think I may have a shot. Good to know. Thanks
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Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.

Tulsadiver said:
Sure,
the verbage is a bit intimidating saying that they are putting full price for refurbished on hold on your account to see if it is covered by warranty but what they want to do is make sure you didn't run over it or drop it from a ten story building.
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So you have to send the broken phone to them I assume?

jsgraphicart said:
So you have to send the broken phone to them I assume?
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Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.

oprah winfrey said:
Yes, and then when they receive it and see it's not physically damaged (water, smashed screen) they refund you back the price of the phone. I didn't have to pay shipping either way.
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It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?

jsgraphicart said:
It's kind of funny they would even hold onto the price of the phone seeing as the device isn't under warranty and it would be no loss to them. I mean, what would be the scenario where they would actually charge you the amount of the phone?
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They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.

Tulsadiver said:
They send you the phone right away and give you 21 days to get the bad phone back to them. The hold is to make sure they get an undamaged phone returned to them.
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Ah, ok. Well that makes sense then. I thought they would send it to you after they analyzed the damaged one.