Database Users

Phone can't go into download mode bad keyboard, Sprint Service center giving me BS

Hey guys, please help, my keyboard 2 W S Z, that whole roll of keys stopped working and down volume key just suddenly stopped working. I can't go into download mode anymore, don't have TEP, I wanted to get it fixed at the service center, that guy said when they open the phone they said there is liquid inside, what a bunch of lying bastards, when I told him I am very careful with this phone, never in contact with any water, he said maybe you used the phone when it's raining and got water inside, I don't know, can't help you. these F**king guys really pissed me off, he gave me the phone and went to help some guy who wanted to buy a cell phone lol, spent less than 30 sec with me, didn't offer any help, just wanted me to buy a new phone for 600 bucks.
What can I do now?

If they put the message on your account that your phone has water damage you're SOL. however it sounds like they didn't give you much time which is in your favor in this case, call Sprint customer service and say that you went into the store and were ignored when you told them you weren't interested in buying anything but only wanted a repair, ask to be escalated then request that they send you a replacement so you don't have to take more time out of your busy schedule to deal with incompetent Reps whose only interest is making a sale.

Careful...it only takes 30 seconds to check to see if the water damage label is triggered and if there is water damage Sprint won't touch the phone. If you get somebody over the phone to send you a replacement they'll see it on the phone you send back and charge your account for the replacement phone. Water damage seems like an awfully good explaination for the type of problem you're having on the phone...it's just like if you dump some coffee into your keyboard on a computer certain keys short out and stop working. I know it sucks but it makes a lot of sense to a 3rd party looking at your phone.

Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700

Perfect time to download the new gingerbread keyboard...lmao

man that sucks. id brick the damn phone and then take it to another sprint store and tell them that you got a pop up for an upgrade and this is what happened after you installed it.

ghostrid3r said:
Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700
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This...
Passing on the insurance was a very idiotic move.
Ask to see the liquid...if its there you cant be mad at them since YOU chose against the insurance.
Sent from my SPH-D700 using XDA Premium App

Try going in a terminal or adb and type in
Su
Adb rebootdownload... i don't remember where there are spaces so try it with no spaces and with fifteenth ones... hope it helps.
Sent from my Samsung-SPH-D700 using XDA App

Same exact thing happened to me. They swapped mine though because I had insurance.

i dont really reply much but u feel your pain. you could make a download jig from an old usb cable that will force it into download mode you need to get 3 100k ohm resisters then put them on the old cable pins 4 and 5 or get one on ebay just type in samsung usb jig or something. google the instructions or you tube

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xReMiNGToN said:
lol Sorry I just noticed u didn't have TEP...how much $ is it worth to you to have TEP? I might be able to add it onto ur account
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Are you seriously soliciting a bribe?

xReMiNGToN said:
lol Sorry I just noticed u didn't have TEP...how much $ is it worth to you to have TEP? I might be able to add it onto ur account
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soliciting a bribe isn't cool at all.
FYI (to the OP) most CSR reps can add this to your account for you for no extra cost (beyond the monthly premium). I had a rep add it to my wife's line (temporarily) so that she could to the "4 bad phone swaps to get another device" thing.. she had to do that dance to get rid of her intercept and she now has a transform. The guy on the phone w/ me (at the time) said that any CSR would be able to do that for me.
Don't pay a guy from XDA w/ 3 posts to add anything to your account that you can add w/ just a phone call.
Just sayin'

Not true. You can not just add TEP at any time. It will get added but quickly removed when Asurion checks the account and see it is not within 30 days of purchase or S&R fee.
And more than likely (being a Sprint Tech myself) you did somehow get your phone wet because keys going out is a usual sign. I'm sorry if you felt disrespected at that store but they followed the policy which is what we have to do. As soon as LD is found on board, we flag it and the rest is handled through Asurion (every carrier uses them).
But since you do not have TEP, you are kind of SOL. At that point you can either buy a new phone for full retail or use upgrade if available. Or try and find an old phone at home or from a friend. Or check ebay or craigslist places for people selling Sprint phones with a clean ESN.

ghostrid3r said:
Why buy a $500 and no insurance (tep) then expect sprint to give you help?
Sent from my SPH-D700
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Because the phone has a warranty? LOL
xReMiNGToN said:
The liquid damage indicator on your battery is easy to trip
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So uh, just get a new stock battery and you're good to go as long as he didn't notate your account.

akijikan said:
Because the phone has a warranty? LOL
Warranty is through Samsung and doesn't cover LD, physical, lost/stolen. TEP is well worth it. And if you want to use your warranty, your right you can. Ship your phone to Samsung and wait for them to determine what was wrong with it. It should only take 4 weeks or so.
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jkrough0728 said:
akijikan said:
Because the phone has a warranty? LOL
Warranty is through Samsung and doesn't cover LD, physical, lost/stolen. TEP is well worth it. And if you want to use your warranty, your right you can. Ship your phone to Samsung and wait for them to determine what was wrong with it. It should only take 4 weeks or so.
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Really have to go through samsung? I've done 3 warranty replacements and always done them in store. I mean if he didn't have water damage (supposedly).
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Sprint rep could back date the tep it prolly would work. Even if he added tep today and made a claim it might work lol
Sent from my SPH-D700 using XDA App

jkrough0728 said:
Not true. You can not just add TEP at any time. It will get added but quickly removed when Asurion checks the account and see it is not within 30 days of purchase or S&R fee.
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For $1k bet, I'll post a screenshot. I'm telling you that they did it w/ my wife's phone 2 months ago. We opened our accounts In Sept.. You're calling me a liar ??
I was up 4 levels from the dorks that answer the phone when u first call. I escalated to that person's supervisor, then tech support level 2, then that person's manager. THAT person added the equipment protection plan for the remainder of the month, then credited my account the price so it was free.
I swear I'll post screenshots. That person even told me that any CSR can add it at any time.
Please get your facts straight.

Nexus 4 Warranty Transfer..

Hey guys, help a noob out? I bought a Nexus 4 from craigslist for $650 because my order is in limbo level 3 right now. The phone was brand new, nothing was opened as far as I can tell. So after using it for a few hours I noticed the yellowish tint so many of you mentioned on here and now the phone won't even turn on. I called Google and they said they cannot honor the warranty since I didn't originally purchase it from the Google Play store and I should take it back to the person who sold it to me? Seriously, take it back to the craigslist guy? To my understanding when you purchase a product the remaining manufacturer's warranty transfers over to the person who bought it? Google has been such an arse about this whole Nexus 4 thing, I'm seriously considering sticking with Apple, smh! Any suggestions?

Omeer said:
Hey guys, help a noob out? I bought a Nexus 4 from craigslist for $650 because my order is in limbo level 3 right now. The phone was brand new, nothing was opened as far as I can tell. So after using it for a few hours I noticed the yellowish tint so many of you mentioned on here and now the phone won't even turn on. I called Google and they said they cannot honor the warranty since I didn't originally purchase it from the Google Play store and I should take it back to the person who sold it to me? Seriously, take it back to the craigslist guy? To my understanding when you purchase a product the remaining manufacturer's warranty transfers over to the person who bought it? Google has been such an arse about this whole Nexus 4 thing, I'm seriously considering sticking with Apple, smh! Any suggestions?
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You spent $650 because you could not wait another week? Not sure what to tell you but if you posted here first I would have told you not to do it.
As for the warranty maybe you can talk top the seller. I doubt he will give you your money back back maybe he can transfer the warranty.
Good lesson in life either way though about having a little patience.. Sorry friend. I hope it works out for you..
sent via xda premium with nexus 7

I would call LG. Google may not do anything, but LG prolly will. Its thier warranty. Not Googlies.\
I don't get why you couldn't wait to own it. Its a cool phone. but really. Not worth 650.

Richieboy67 said:
You spent $650 because you could not wait another week? Not sure what to tell you but if you posted here first I would have told you not to do it.
As for the warranty maybe you can talk top the seller. I doubt he will give you your money back back maybe he can transfer the warranty.
Good lesson in life either way though about having a little patience.. Sorry friend. I hope it works out for you..
sent via xda premium with nexus 7
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I tried to be patient, it was an impulse buy. I figured I'd make the money back by selling this one when my back ordered nexus comes in.
I tried to get in touch with this guy but he's not responding. He probably knew about the issue or no longer cares now that he has his money. I have the receipt that proves he bought it from the play store. But the problem is how do I get someone I can't contact to transfer the warranty over? I'm seriously considering calling google under the false pretense that I'm this guy and I want to transfer my warranty :/

tweaked said:
I would call LG. Google may not do anything, but LG prolly will. Its thier warranty. Not Googlies.\
I don't get why you couldn't wait to own it. Its a cool phone. but really. Not worth 650.
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Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play

Im sure you could have made this Post without stating the price you bought it for.....now everyone has a reason to make fun of you...

Omeer said:
Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play
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Well thats a personal issue. You chose to buy from a (IMO) horrible place (Craigs list) and now you get what that comes with. Horrible service.
Me, I'd just be glad 650 is not out the window.

tvdang7 said:
Im sure you could have made this Post without stating the price you bought it for.....now everyone has a reason to make fun of you...
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LOL and here I thought I'd get more sympathy for a more emphatic loss

tweaked said:
Well thats a personal issue. You chose to buy from a (IMO) horrible place (Craigs list) and now you get what that comes with. Horrible service.
Me, I'd just be glad 650 is not out the window.
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Yeah I guess I'll just have to suck it up and wait. Limbo level 4 anyone?

Omeer said:
Yeah I guess I'll just have to suck it up and wait. Limbo level 4 anyone?
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You'll be better off then limbo level. I am sure they have a service center in the states, and I bet they attempt to connect to it, Won't be able, stick it in the parts bin and then send you off a referb.
You at least "know" what is happening. Some them limbo's are clueless on what is happening.

I find this amusing. First AFAIK Google does not transfer warranties. In fact if you lookup the terms and conditions, you must have and "Maintain" a Google wallet account to get Google warranty. That said, when they sold out in 20 minutes, I looked on Ebay and there was a listing where in big bold red letters stated Google has a no questions asked warranty. I thought it was a horrible misrepresentation. ANyway...Good luck.

Omeer said:
LOL and here I thought I'd get more sympathy for a more emphatic loss
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Why anyone buys anything that might need a warranty from craigslist is a mystery to me.

Beating this to death....
But you seriously paid $650 for a $350 phone because you couldn't wait a little longer? Some people make ridiculous financial decisions.

Omeer said:
I tried to be patient, it was an impulse buy. I figured I'd make the money back by selling this one when my back ordered nexus comes in.
I tried to get in touch with this guy but he's not responding. He probably knew about the issue or no longer cares now that he has his money. I have the receipt that proves he bought it from the play store. But the problem is how do I get someone I can't contact to transfer the warranty over? I'm seriously considering calling google under the false pretense that I'm this guy and I want to transfer my warranty :/
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You planned to make $650 back? Where are you located that they're going for $650? A 16GB in Chicago is hardly fetching $495 on CL.
Sent from my Nexus 4 using Tapatalk 2

I just bought mine off of Fleabay for $449.99 including shipping. I figured it was worth the extra $63.09 to get it a month and a half sooner.

Replacement of Nexus 4
Omeer said:
Yeah I called them and they agreed to replace /service it. While that's good news, there is no express replacement service so I'll have to send the phone in and wait for them to mail out another one. It's e waiting game that I can't play
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Hi there, I found your post on xda-developers forum and as I have the same issue - bought expensive phone from Kijiji and now have a brick, I want to see how to go about it. Google said they will 'transfer warranty' but then days later they said it was an error. LG is saying to call Google and are quite rude about it. The phone was new from never opened box bought in February?
How did you do? Did you get a repaired or a new phone? And do you have any advice in dealing with LG?
Thanks,
Bianca (I am in Toronto, Canada)

Nexus 6P and SquareTrade Insurance

so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.

aernest78 said:
so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.
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Used them in the blackberry days. Never had a problem with them
Sent from my Nexus 6P using Tapatalk

aernest78 said:
so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.
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File a claim.
They give you a shipping labe.
Ship the device.
They evaluate.
They either fix or refund.
I've had both happen.
For a camera, they sent me a refurb.
I had a Nexus 7 and they gave me the cost of the item.

aernest78 said:
so i purchased my nexus through huawei off course they offer no insurance so i looked online and found square trade they have a pretty good track record with coverage i purchased the insurance and was wondering if anyone has experience with them how does the process work do they send you a replacement phone if you file a claim or do they fix the phone for example broken screen. they have a nexus insurance option which is the one i purchased. the plan i got covers accidental damage and malfunctions.
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they're great... and it depends on your issue. My issue was my screen was shattered. In this case, they couldn't replace the glass (apparently Huawei made this thing impossible to fix a screen) so they shipped me a new one. (by shipped, they actually bought me one from amazon and shipped it since they didn't carry any on inventory.) they send you a label to ship your old phone back. needs to be done in 7 days I think. so I had my old broken but working phone for 3 days before the new one came. swapped out the sim and shipped the old one out... worked great.
for my family, I have 3 phones covered with them.

You have a link?

Blaze420916 said:
You have a link?
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http://lmgtfy.com/?q=squaretrade

Keep in mind the insurance plus deductible is $200. You could get the screen replaced for less. Unless you're sure the phone is going to fall off a building it might make more sense to put the money in a savings account.
Sent from my Nexus 6P using Tapatalk

Restola said:
Keep in mind the insurance plus deductible is $200. You could get the screen replaced for less. Unless you're sure the phone is going to fall off a building it might make more sense to put the money in a savings account.
Sent from my Nexus 6P using Tapatalk
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I think we all know how insurance works. Keeping money in a savings won't replace your device. It's actually $99 for 2years and $75 an incident. That pretty damn cheap.
"Unless you sure it's going to fall off a building"
Really? If we could predict the future we wouldn't need insurance would we. It's called peace of mind. You never know what may happen, and for $7.50 a month it's a no brainer to me.

I have square trade. Best deal on insurance I ever had. Before I always had it through Asurion (I'm on Sprint) and this is cheaper. I went with Square because my 6p was a gift and I didn't get insurance at 1st because of this.. Sure was glad for the person on here who referred me to them. ?✌
Sent from my Nexus 6P using Tapatalk

[Q] What's the best place to buy the Nexus 6P?

What the title says.

Google store
Sent from my Nexus 6P using XDA-Developers mobile app

Google Store today they are offering $50 off on Nexus 5X and Nexus 6P.
Or use swappa
Sent from my Nexus 6P using Tapatalk

Carphone Warehouse if you're living in the UK, excellent prices especially if SIM free.

Google Store...

Edit

While you're there, check out the official 6P accessories. Google just released the live cases and my o my do they look good or not.

ttminh1997 said:
While you're there, check out the official 6P accessories. Google just released the live cases and my of my do they look good or not.
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I do agree they look great, but I just purchased a dbrand skin a few days ago...

FreebaseJosh said:
What the title says.
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Wherever it is the cheapest, total all in cost. The Google store is likely the second worst place since they charge tax to a number of states and usually don't throw in extra goodies. They are beat to the title of worst place to buy only by Best Buy where you will pay tax in every state hat has one. Newegg will charge tax to CA and a few others. IMO the best place to buy is B&H. If you have not heard of them buy without hesitation. They are a well established vendor of photographic gear with outstanding service and some of the better prices around. And when it comes to photo gear their selection is unparalleled.

GroovyGeek said:
Wherever it is the cheapest, total all in cost. The Google store is likely the second worst place since they charge tax to a number of states and usually don't throw in extra goodies. They are beat to the title of worst place to buy only by Best Buy where you will pay tax in every state hat has one. Newegg will charge tax to CA and a few others. IMO the best place to buy is B&H. If you have not heard of them buy without hesitation. They are a well established vendor of photographic gear with outstanding service and some of the better prices around. And when it comes to photo gear their selection is unparalleled.
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Thanks, and I agree B&H is a great store (I actually some of my PC parts from them), now that I know that they carry the phone I'm gonna go with them. They literally have everything tech related.
Sweet I get no sales tax, a $50 Gift Card, and a selfie stick...

Just bought mint condition 64GB version from Swappa for $440. Very happy with my experiences there, both selling and buying.

craighwk said:
Just bought mint condition 64GB version from Swappa for $440. Very happy with my experiences there, both selling and buying.
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Or you could have bought a brand new one with a 2 year warranty (1 year extended with many credit cards) for $10 more

I got mine off Amazon, $64 GB; standard price of $549, after taxes and whatnot it came to about $600; it's a bit more expensive, but I'm glad I paid the extra because Amazon is awesome, and I'm getting a replacement shipped because my wifi module died after I unlocked the bootloader (how does that even happen?).

Got mine from Best Buy for $449 and a $50 gift card.
I was there and I already planned on getting the 6P so why not.
Sent from my Nexus 6P using Tapatalk

I got my aluminum 64gb from Amazon for $394- plus tax. I.highly recommend Amazon
Sent from my Nexus 6P using Tapatalk

There are members here telling you not to buy from that Google Store purely because you can save a few bucks elsewhere. But I believe this is incorrect. The Google Store is the single best place to buy from even if it costs you a few extra dollars. Why? RMA's and returns. If you buy from Google and you have a legitimate problem with your phone all you do is tell them about it and they'll give you a replacement. No proof required, and very few questions asked. It's about as easy as it gets. Even if your phone is bent. If you buy from another retailer they'll generally do whatever they can to not provide you with a replacement. Those few extra bucks you might pay via the Google Store are well worth the peace of mind that comes with knowing you'll be taken care of if something goes wrong.

Heisenberg said:
There are members here telling you not to buy from that Google Store purely because you can save a few bucks elsewhere. But I believe this is incorrect. The Google Store is the single best place to buy from even if it costs you a few extra dollars. Why? RMA's and returns. If you buy from Google and you have a legitimate problem with your phone all you do is tell them about it and they'll give you a replacement. No proof required, and very few questions asked. It's about as easy as it gets. Even if your phone is bent. If you buy from another retailer they'll generally do whatever they can to not provide you with a replacement. Those few extra bucks you might pay via the Google Store are well worth the peace of mind that comes with knowing you'll be taken care of if something goes wrong.
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A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.

Tech_User01 said:
A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.
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A bent phone is usually a manufacture defective one, and is covered under their return policy. Accidental/water damage is not manufacture defective, so it won't be covered. Simple as that.
It's called an RMA and almost all retailers do that for returned merchandise. Look at the situation from their POV: what would keep you from not sending the defective phone back once they sent you the replacement. Again, simple as that.

Tech_User01 said:
A couple things need to be added because it was left out. Officially, Google says it doesn't cover accidental/water damage. Having protection plan obviously covers that. I say this because above it says "even if your phone is bent".
The other thing left out is also kinda big too. It's the part about fronting the money for the device that's going to be replaced. Google doesn't just send you another device even if it's covered under warranty. They send a email with a link to follow. You follow that and it orders the "rapid replacement" or whatever Google calls that process. It puts a hold on your credit card for whatever the device costs. Once you return the defective device (Google allows you to print out the shipping label so you don't pay for that) the hold is released. The first time I came across this process the amount was a surprise.
I asked if I didn't want to front the money could I just send the defective device in and they send the fixed device/replacement back. They said its done the other way with having a hold put on your card.
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Click to collapse
The bent phones aren't seen as accidental damage, there are many reports of these being replaced by Google with no questions asked. Of course you need to "front the money" as you put it. This is normal procedure when an advanced replacement is being provided to a consumer. Anyway, you're not actually being charged, they're not taking any money, all that's happening is you're authorising them to take the money in the case that you don't return the defective device. Do you really expect companies to just send products worth hundreds of dollars with no insurance against theft/fraud?

ttminh1997 said:
A bent phone is usually a manufacture defective one, and is covered under their return policy. Accidental/water damage is not manufacture defective, so it won't be covered. Simple as that.
It's called an RMA and almost all retailers do that for returned merchandise. Look at the situation from their POV: what would keep you from not sending the defective phone back once they sent you the replacement. Again, simple as that.
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It is simple. So simple I made sure to add it. Being told about a charge is something to know about. It wasn't mentioned. I mentioned it.
As for your question about what would keep someone from not sending a device back. I said nothing about it being right or wrong. You mention it like I did. I don't think it's wrong. Inconvenience for sure, especially if you didn't do anything wrong and it's not your fault. But I know some people would not return the defective device. Integrity for some would make them return it. As for others, some would not and that's almost certainly the reason multiple companies do that exact thing (charge up front).
---------- Post added at 11:43 PM ---------- Previous post was at 11:41 PM ----------
Heisenberg said:
The bent phones aren't seen as accidental damage, there are many reports of these being replaced by Google with no questions asked. Of course you need to "front the money" as you put it. This is normal procedure when an advanced replacement is being provided to a consumer. Anyway, you're not actually being charged, they're not taking any money, all that's happening is you're authorising them to take the money in the case that you don't return the defective device. Do you really expect companies to just send products worth hundreds of dollars with no insurance against theft/fraud?
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Again, telling those about the charge doesn't mean I think it's wrong. It wasn't mentioned. And being told about paying for the device again, even as a hold that will be returned is something that should be mentioned.

Dropped phone facedown...what are my options?

So I dropped my phone at Whataburger today and it fell facedown and the whole screen has like hairline cracks (but no bumps whatsoever). I want to exchange it because of my damn OCD, it just bothers me. Is there a way to take it to T-Mobile and say that something is defective and get a free replacement since I have warrenty? I was thinking of saying that I was putting on an Otterbox case, and when I tried to take it off, the phone screen cracked...or something along those lines. I was googling and I read that I had to pay up to $199 to replace the screen from Samsung directly. Any other options? I'm a broke college student barley making it and I don't want to make my mom pay for it. Right now I'm on the phone with my mom, and I keep on hearing the screen crack, and I'm afraid the screen is just gonna shatter at any moment, or while it's in my pocket

Bro if you are a college student what are you doing with an 800$ phone m8? Lol
Sent from my SM-G935T using Tapatalk

You are asking for advice on how to con T-Mobile, yet clearly admitting to being at fault. Sorry, my advice is to suck it up. Slap a screen protector on and learn from your mistakes.

nano303 said:
Bro if you are a college student what are you doing with an 800$ phone m8? Lol
Sent from my SM-G935T using Tapatalk
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I had been saving up to buy a better, faster, and more useful phone that would help out in my studies

What is wrong with you, dude? Do you really think T-Mobile would even buy your Otterbox excuse? Stop trying to scam people and own up to your own mistakes.

I don't think they will cover for it even if you have warranty since it's physical damage. If you have insurance then that will be a different story. If I were you, I'll just find a local store to try and replace it. If not, probably have to suck it up with a protector.
Sorry this happened to you, mistakes happens.
I'm also a college student so I know the struggles.
Good luck!
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Next semester, take an ethics class

Leelouster said:
So I dropped my phone at Whataburger today and it fell facedown and the whole screen has like hairline cracks (but no bumps whatsoever). I want to exchange it because of my damn OCD, it just bothers me. Is there a way to take it to T-Mobile and say that something is defective and get a free replacement since I have warrenty? I was thinking of saying that I was putting on an Otterbox case, and when I tried to take it off, the phone screen cracked...or something along those lines. I was googling and I read that I had to pay up to $199 to replace the screen from Samsung directly. Any other options? I'm a broke college student barley making it and I don't want to make my mom pay for it. Right now I'm on the phone with my mom, and I keep on hearing the screen crack, and I'm afraid the screen is just gonna shatter at any moment, or while it's in my pocket
Click to expand...
Click to collapse
How long have you had the phone for? If it has been less than 30 days, you can still purchase squaretrade. If you used an amex card to purchase it in the past 90 days, you could apply for purchase protection through them.
Also FYI, the cost of screen replacement from Samsung is $269.xx. Source: I cracked my screen too . Thankfully I already had squaretrade, so my out of pocket was $99.

I wanted a faster to phone to improve my studies....said no one ever.
Give me a break....you can get a part-time job and earn some cash and buy a new phone or repair it.

Filing an insurance claim would probably be the cheapest, legitimate way of getting it fixed.
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itzcarol said:
I don't think they will cover for it even if you have warranty since it's physical damage. If you have insurance then that will be a different story. If I were you, I'll just find a local store to try and replace it. If not, probably have to suck it up with a protector.
Sorry this happened to you, mistakes happens.
I'm also a college student so I know the struggles.
Good luck!
Sent from my SM-G935T using XDA-Developers mobile app
Click to expand...
Click to collapse
Damn...well how would I go about getting the insurance? Would it have to be through Samsung?? Yeah I'm going to go to the store tomorrow and try to get it replaced or see what can be done. Thank you, it sucks that such an expensive phone would get it's screen broken easily :/
sevengroove said:
How long have you had the phone for? If it has been less than 30 days, you can still purchase squaretrade. If you used an amex card to purchase it in the past 90 days, you could apply for purchase protection through them.
Also FYI, the cost of screen replacement from Samsung is $269.xx. Source: I cracked my screen too . Thankfully I already had squaretrade, so my out of pocket was $99.
Click to expand...
Click to collapse
Thank you for actually typing out a reply that will help me out unlike some others here. I've had the phone since launch day. I purchased it in the store through credit card, so I doubt I can do that. So basically I'd have to get the screen replaced? I can't tell T-Mobile that my phone is faulty? (Because legitametly, I've been having problems with the speaker, and the phone has been messing up quite a bit way before I dropped it). I think they should supply a refurbished phone, no? That is way to expensive to get the screen replaced by the way...but it's worth it. I was thinking of getting squaretrade, but I didn't think that this would happen to my phone since I had a case on it.
v8dreaming said:
Filing an insurance claim would probably be the cheapest, legitimate way of getting it fixed.
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Click to expand...
Click to collapse
How would I go about doing that? I've never done that, as usually I just take it to T-Mobile whenever I have problems with my phone.

Clear nail polish if they really are micro cracks it should fill them in and not brake the phone. If the cracks are all the way through or huge it won't help as much though. Also it's only 200 to get the screen fixed. Go get a bar tending job you will make that money in one night. Grow up don't ask your mom for money, or try to rip off tmobile
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Leelouster said:
Damn...well how would I go about getting the insurance? Would it have to be through Samsung?? Yeah I'm going to go to the store tomorrow and try to get it replaced or see what can be done. Thank you, it sucks that such an expensive phone would get it's screen broken easily :/
Thank you for actually typing out a reply that will help me out unlike some others here. I've had the phone since launch day. I purchased it in the store through credit card, so I doubt I can do that. So basically I'd have to get the screen replaced? I can't tell T-Mobile that my phone is faulty? (Because legitametly, I've been having problems with the speaker, and the phone has been messing up quite a bit way before I dropped it). I think they should supply a refurbished phone, no? That is way to expensive to get the screen replaced by the way...but it's worth it. I was thinking of getting squaretrade, but I didn't think that this would happen to my phone since I had a case on it.
How would I go about doing that? I've never done that, as usually I just take it to T-Mobile whenever I have problems with my phone.
Click to expand...
Click to collapse
If you have insurance on your phone, you have to contact the insurance company.
I'm on the original Jump program, so it's part of Jump, for me. There's usually a deductible though.
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Cracked screen through insurance is 175, girlfriend dropped hers. If you didn't have the cracks, you could of called t-mobile and did a exchange where they would send you a refurb first and return your phone after receiving the refurb. If you this with your current phone, they will find out and charge your account so don't try it.

My girlfriend did the same, her crappy Caseology case did nothing but look pretty.
T-Mobile insurance the deductible is 175 for the S7E.

Leelouster said:
Thank you for actually typing out a reply that will help me out unlike some others here. I've had the phone since launch day. I purchased it in the store through credit card, so I doubt I can do that. So basically I'd have to get the screen replaced? I can't tell T-Mobile that my phone is faulty? (Because legitametly, I've been having problems with the speaker, and the phone has been messing up quite a bit way before I dropped it). I think they should supply a refurbished phone, no? That is way to expensive to get the screen replaced by the way...but it's worth it. I was thinking of getting squaretrade, but I didn't think that this would happen to my phone since I had a case on it.
Click to expand...
Click to collapse
I don't know if the store would side with you on that (claiming that there were other problems before the screen cracked). Even then, perhaps they would try fixing those other problems without addressing the cracked screen. Bottom line, a cracked screen is not covered under the standard Samsung warranty so you'll have to pay to get that fixed either way. Good luck :good:

WE NEED PICTURES!
WE NEED PICTURES!
WE NEED PICTURES!!
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