Database Users

EVO 4G screen cracked, no insurance, what are my options?

My 1 yr old just grabbed my phone off my desk and threw it on the tile kitchen floor.
The screen is now shattered, but still in place and still functioning.
I have no insurance.
What are my options?

mdaddy said:
My 1 yr old just grabbed my phone off my desk and threw it on the tile kitchen floor.
The screen is now shattered, but still in place and still functioning.
I have no insurance.
What are my options?
Click to expand...
Click to collapse
Cry?
I am so paranoid I bought the Radio Shack insurance AND the monthly insurance from Sprint. I am really sorry you are having this problem... I'm not really sure how you can fix it at this point. Maybe if you ordered one off the internet, MacGuyvered the screens (switch them) and then return the one you got on the internet... but that is very dishonest, not to mention difficult.

I had a similar situation, I called tm and made sure the person sounded nice and friendly. If they sounded like they hated their job I hung up. Usually if a guy thats polite answers that would be the best choice.
Now, just aks him/her if you can add the insurance to your phone. If they say its to late ask them what are your options because you want the insurance.
I was able to get hem to BACK date my purchse date and they added the insurance for me.

Add the TEP protection to your plan, wait a month and file a claim...not sure if you'll have to pay the deductible however that's one way
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Sent via the XDA Tapatalk App

Maybe try buying the OEM HD2 screen off of ebay and seeing if you can drop it in? Lol that's what I'd do...

If you paid by credit card, ie AMEX, you could file a claim through them possibly. Most credit cards automatically extend your warranty by one year.

catpunt said:
Maybe try buying the OEM HD2 screen off of ebay and seeing if you can drop it in? Lol that's what I'd do...
Click to expand...
Click to collapse
That wouldn't work since the HD2 screen doesn't have the capacitive buttons. Call HTC and byte the bullet.

1. If you bought with AMEX, you get 90 days of accidental warranty and +1 year of extended warranty.
2. Commit insurance fraud, sign up for Sprint TEP, file a claim after your 30 day return period is up.
3. Buy a replacement Evo/possibly HD2 screen off ebay/net.

I seem to remember from the teardown pix that the buttons are a different component altogether and that the lcds are identical. Also it's probably only that glass that is shattered right? The glass screen is separate from the actual lcd underneath.

Thanks for all the great advice, it will definitely come in handy when I stop crying and set out to resolve this

I think with Sprint total protection, you can purchase insurance within 30 days of receiving your phone. Since the EVO is in its third week, you should be able to purchase. Just do it through the website. It's only $7.

timkdodson said:
Cry?
I am so paranoid I bought the Radio Shack insurance AND the monthly insurance from Sprint. I am really sorry you are having this problem... I'm not really sure how you can fix it at this point. Maybe if you ordered one off the internet, MacGuyvered the screens (switch them) and then return the one you got on the internet... but that is very dishonest, not to mention difficult.
Click to expand...
Click to collapse
You bought both sets of insurance are you serious?

I have 2 Visas that have a 90 day protection.
Call the credit card that you used to buy the phone, if you used one. I had an iPhone replaced for free once after I dropped it on concrete. Good Luck.

Man, I'm never going to have kids.

mdaddy said:
My 1 yr old just grabbed my phone off my desk and threw it on the tile kitchen floor.
The screen is now shattered, but still in place and still functioning.
I have no insurance.
What are my options?
Click to expand...
Click to collapse
Check with Sprint, I know At&t gives you 30days to enroll in the insurance from the time of purchase.

This is why I keep my 1 year-old far, far away from my EVO.
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Sent from my HTC EVO 4G using Tapatalk Pro.

Fess up.
I never buy insurance on anything under $1000. If it breaks I will bow my head in disgust. Then I will go buy one at full price.
6 years of smart phones with no insurance x $7/mo x 12mo/yr = $504 saved.
Hopefully I didn't curse myself.
qu1nn

Put in Microwawe
You have 1 year warranty just put in microwave for 5 sec it will fry the board and most likely screen. No more then 5 sec. You have 1 year warranty take it to the store and say what the hell its not working.

Get TEP and pay the $100 deductible for accidental damage. Best option you have!

I think with Sprint total protection, you can purchase insurance within 30 days of receiving your phone. Since the EVO is in its third week, you should be able to purchase. Just do it through the website. It's only $7.
Click to expand...
Click to collapse
Yup you got 30 days from purchase date so just call them and add it.
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Cracked screen returns advice

I've cracked my screen
Went go-karting today and got thrown around so much in the kart that the screen cracked.
So, what's the best way about getting it repaired?
Can I just send it straight back to HTC UK and get the screen replaced under warranty? My phone is rooted, but not unlocked.

I have not returned a phone yet, but as many have stated, "it does not void your warranty to root, only to unlock the bootloader" so in theory you should just be able to send it in.

.....except that warranty won't cover a cracked screen.. I think the going rate was $280?

are you insured through assurion?

You broke it, you buy it.
Sent from my Nexus One using XDA App

t0ph0id said:
I've cracked my screen
Went go-karting today and got thrown around so much in the kart that the screen cracked.
So, what's the best way about getting it repaired?
Can I just send it straight back to HTC UK and get the screen replaced under warranty? My phone is rooted, but not unlocked.
Click to expand...
Click to collapse
I dropped my N1 on the floor in my house (stone floors) two weeks ago and cracked the glass screen.. picked up a new glass screen on ebay for $38 shipped and spent about two hours replacing it myself.. turned out perfect.. just be very patient and take your time during the replacement process.

This is the damage, I don't think the glass is broken so is it just the LCD screen beneath that I'll need to replace?

t0ph0id said:
This is the damage, I don't think the glass is broken so is it just the LCD screen beneath that I'll need to replace?
Click to expand...
Click to collapse
No, it's the digitizer/screen. The display would be a lot more expensive to replace.

Hi mate.. if the amoled still works you are fine yiu would just need a new digitalizer, about £20 from ebay and fix it youself.. if the amolded wkrks you need a new lcd, £45 from ebay.. i nroke my amoled, fixed it and now works.. good luck!!
Sent from my HTC Desire using XDA App

t0ph0id said:
This is the damage, I don't think the glass is broken so is it just the LCD screen beneath that I'll need to replace?
Click to expand...
Click to collapse
khaytsus said:
No, it's the digitizer/screen. The display would be a lot more expensive to replace.
Click to expand...
Click to collapse
If that's the case, then why when I power it on does nothing appear?
It vibrates when booting so I know its working?

when i dropped my nexus one, the amoled broke, not the outer screen/digitizer. i believe the cost for a new amoled was around $85 plus shipping and it would also cost your warranty. therefore, i sent it back in for repair and it cost $115 total, warranty still intact. btw, i opted for a refurb unit instead of waiting for them to return my damaged unit.
good luck, you have to decide if its worth voiding your warranty to fix it yourself.

t0ph0id said:
If that's the case, then why when I power it on does nothing appear?
It vibrates when booting so I know its working?
Click to expand...
Click to collapse
Sorry I missed that part.. Yeah if it's not showing anything the display has problems, although I find it odd it would break but not the digitizer.

khaytsus said:
Sorry I missed that part.. Yeah if it's not showing anything the display has problems, although I find it odd it would break but not the digitizer.
Click to expand...
Click to collapse
Yeah strange isn't it, anyway, HTC are collecting it tomorrow, I'll have an estimate for repair in a few days. No idea how much it's going to be just yet.

t0ph0id said:
Yeah strange isn't it, anyway, HTC are collecting it tomorrow, I'll have an estimate for repair in a few days. No idea how much it's going to be just yet.
Click to expand...
Click to collapse
It is gonna be high! You wille get 3 options..1) fix the phone for a very high price 2) get the phone and pay around $40 for the labour and delivery 3) dispose of the phone for free by htc.. so pretty much re use the parts for another phone..
Not a sencible choice calling htc in my opinion
Sent from my HTC Desire using XDA App

t0ph0id said:
Yeah strange isn't it, anyway, HTC are collecting it tomorrow, I'll have an estimate for repair in a few days. No idea how much it's going to be just yet.
Click to expand...
Click to collapse
!PANDA said:
It is gonna be high! You wille get 3 options..1) fix the phone for a very high price 2) get the phone and pay around $40 for the labour and delivery 3) dispose of the phone for free by htc.. so pretty much re use the parts for another phone..
Not a sencible choice calling htc in my opinion
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
Having searched the internets I've found reports of people having it fixed by HTC UK for between £60 - £100
Also, I was told if I didn't want them to carry out the work there would be a £20 fee to return the phone to cover postage and the engineers time.
I think you're estimates are way off, however, I'm going to wait until I get my quote or I'll be eating my words...

t0ph0id said:
Having searched the internets I've found reports of people having it fixed by HTC UK for between £60 - £100
Also, I was told if I didn't want them to carry out the work there would be a £20 fee to return the phone to cover postage and the engineers time.
I think you're estimates are way off, however, I'm going to wait until I get my quote or I'll be eating my words...
Click to expand...
Click to collapse
These were the options to fix my Desire but then got it with the fee and fixed it my self
Sent from my HTC Desire using XDA App

I'm impressed t0ph0id, I accidently got a slight scratch on my week old N1, it's small but I know it's there and I'm really upset about it.
You have properly screwed the screen and you seem ok with it
Wish I could be as relaxed as that haha.

Hey buddy i had the same issue with my desire.. cracked in a similar way, HTC quoted me £238 for screen, housing, new logic board & labour.. even asked them just to replaced the screen cos i did see anything wrong with the housing but they said they couldn't do it cos motherboard had been bent..
so just got a replacement lcd from ebay at £45, took 45mins to fit the new screen everything working correctly
oh and the logic board wasn't bent! cheeky HTC

incredulous said:
I'm impressed t0ph0id, I accidently got a slight scratch on my week old N1, it's small but I know it's there and I'm really upset about it.
You have properly screwed the screen and you seem ok with it
Wish I could be as relaxed as that haha.
Click to expand...
Click to collapse
I've already spoken my mobile insurance and they repair/replace accidental damage so I know I can go through them if it's going to cost too much.
They'll repair, replace, give an alternative if they don't have the model or give a cash equivalent.

Yep haha, seems hard when yoyr trying to take it apart and not brake any bits off, but now.. soo proud of myself! Never thoughed I would ever be in my phone, sick thought, jehe
Sent from my HTC Desire using XDA App

[Q] EVO 4G return

So, here's the thing. I bought my EVO at Radio Shack. 2 days after having it, I dropped it and it scratched the screen and marked up the bezel a little bit. I was going to just go get the screen repaired for 35 dollars and then return it at RS since I'm within the 30 days, but Sprint won't fix it cause it's a cosmetic issue, not a functionality thing. I don't want to purposefully break the screen just to get that fixed. If I was to sell the phone for 200 before the end of the 30 days and pay the 200 dollar ETF, would that be possible or would Sprint try to charge me retail for the phone (because the 30 days isn't up).

You can ask.
I read this as "I scratched my phone and now I don't want it."
Call a sprint store anon, and tell them exactly what happened, what you want to do, and how to best handle the situation. I find honesty will get you the best advice.

Close. I scratched the phone when considering current and upcoming phones (Nexus S and Optimus 2X).

thetakara said:
So, here's the thing. I bought my EVO at Radio Shack. 2 days after having it, I dropped it and it scratched the screen and marked up the bezel a little bit. I was going to just go get the screen repaired for 35 dollars and then return it at RS since I'm within the 30 days, but Sprint won't fix it cause it's a cosmetic issue, not a functionality thing. I don't want to purposefully break the screen just to get that fixed. If I was to sell the phone for 200 before the end of the 30 days and pay the 200 dollar ETF, would that be possible or would Sprint try to charge me retail for the phone (because the 30 days isn't up).
Click to expand...
Click to collapse
i dont see why sprint wouldnt replace the screen...
maybe take it to a different sprint store.

dtr145r said:
i dont see why sprint wouldnt replace the screen...
maybe take it to a different sprint store.
Click to expand...
Click to collapse
I was told that it was cosmetic. Since it doesn't affect the functionality, then they won't. It's not a crack, just some heavy scratches.

thetakara said:
I was told that it was cosmetic. Since it doesn't affect the functionality, then they won't. It's not a crack, just some heavy scratches.
Click to expand...
Click to collapse
Then crack the screen and have a woman take it in there. I bought my mom an evo and 1st day she dropped it caused a thin split down the middle. We also got it from radio shack. She said she walked in sprint store told them what happ and they offered to fix it for free. But when I called they told me I have to use my insurance. Moral of the story is boobs always win no matter how old lol.
Sent from my PC36100 using Tapatalk

dirkyd3rk said:
Then crack the screen and have a woman take it in there. I bought my mom an evo and 1st day she dropped it caused a thin split down the middle. We also got it from radio shack. She said she walked in sprint store told them what happ and they offered to fix it for free. But when I called they told me I have to use my insurance. Moral of the story is boobs always win no matter how old lol.
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
I lol'd. Or maybe if I threaten to cancel service.. >.>

thetakara said:
I lol'd. Or maybe if I threaten to cancel service.. >.>
Click to expand...
Click to collapse
Just have a woman do it and watch the magic, threats don't always work. Grandmas mothers girlfriends strippers anything with out a wenis will work.
Sent from my PC36100 using Tapatalk

You might want to call radioshack and talk to them... I doubt they would take back a refurbished phone when they gave you a brand new phone. I believe the charge if the phone isn't in like new condition and you are returning it should be $35 anyhow..... but there you have a good reason to get your phone from a sprint store (or whatever brand you go with) instead of radioshack/best buy.

tangstang said:
You might want to call radioshack and talk to them... I doubt they would take back a refurbished phone when they gave you a brand new phone. I believe the charge if the phone isn't in like new condition and you are returning it should be $35 anyhow..... but there you have a good reason to get your phone from a sprint store (or whatever brand you go with) instead of radioshack/best buy.
Click to expand...
Click to collapse
I've never heard of that. >.>

So, I went to RS and talked with them. They won't take the phone since it's scratched. I also went to Sprint and was told if I cancel my service, I will be charged the full price of the phone since I'm within the 30 day period. If I wait until after the 30 days is up, will they charge me the ETF and not the full price?

thetakara said:
I've never heard of that. >.>
Click to expand...
Click to collapse
We've had scratched phones returned at my store before, light cosmetic damage. Maybe radioshack if different. What city are you in?

tangstang said:
We've had scratched phones returned at my store before, light cosmetic damage. Maybe radioshack if different. What city are you in?
Click to expand...
Click to collapse
Cincinnati. But I found a different solution. I'm going to just end service with Sprint after the 30 days and sell the phone for 250. That'll take care of the ETF at least.

cracked evo screen! ha

dropped my phone from like 3 feet and this is what happened. luckily there is a place here in sac that can replace the glass for $100. i called in and they have the part. hopefully its legit.

saw the same thing happen last night. Kid told me today that sprint insurance doesn't cover screens anymore. Said they won't even look at an EVO if the screen is cracked. Is that true?

The Sprint store here doesn't cover glass screens. Best Buy has their insurance policy and they will cover cracked screens though. My friend just dropped his Evo and it cracked the screen, when he had someone repair it they accidentally punctured the LCD with a piece of the broken glass. He now has a fairly dead Evo, but the guy is willing to replace the parts next week when he gets them in.

It honestly is very easy to repair the digitizer and the LCD screen (Depending on which one you need).
I knew fairly nothing about the phone, I did a little research and bought the "Type 1" LCD screen for the HTC Evo. The connector was too small so I did more searching, I eventually found the right screen at GlobalPartsDirect. (Search google).
It has the Wide Connector that you'll need if you have one of the HDW004/3. I personally would open up the back of the phone and check the connector myself, If i were you.
It's an easy fix, only question, do you have the money to buy two from globalpartsdirect (They only ship in multiples). Then you're golden, plus, you'll have an extra LCD screen to repair your phone if it happens again.

alaman68 said:
saw the same thing happen last night. Kid told me today that sprint insurance doesn't cover screens anymore. Said they won't even look at an EVO if the screen is cracked. Is that true?
Click to expand...
Click to collapse
Wait what?? TEP doesn't cover screen glass??

Damn I dropped mine off my lap on concrete from sitting in a car, glass down and not one crack or mark. Got super lucky.
Which place in sac?

Does op not have insurance?
If so take the battery out and report it lost. Your gonna have to pay anyway.
Sent from my PC36100 using XDA Premium App

TEP no longer covers cracks over an inch in length. A small crack can get replaced because it is covered under normal wear.

alaman68 said:
saw the same thing happen last night. Kid told me today that sprint insurance doesn't cover screens anymore. Said they won't even look at an EVO if the screen is cracked. Is that true?
Click to expand...
Click to collapse
SilverStone641 said:
Wait what?? TEP doesn't cover screen glass??
Click to expand...
Click to collapse
No, they won't even look at it. I was told exactly that by the rep of the repair center I went to. "We are not allowed to even touch the phone if the glass is cracked." They will not fix it. I even offered to buy the parts myself and pay for the labor, and that is when I was told they can't even look/touch it.
tke0834 said:
TEP no longer covers cracks over an inch in length. A small crack can get replaced because it is covered under normal wear.
Click to expand...
Click to collapse
Whoever told you that lied to you.

rugedraw said:
No, they won't even look at it. I was told exactly that by the rep of the repair center I went to.
Click to expand...
Click to collapse
So then it's NOT "TOTAL equipment protection" It's more like "Equipment we feel like covering, protection"

SilverStone641 said:
So then it's NOT "TOTAL equipment protection" It's more like "Equipment we feel like covering, protection"
Click to expand...
Click to collapse
LOL
10char

error629 said:
Does op not have insurance?
If so take the battery out and report it lost. Your gonna have to pay anyway.
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
Got to love insurance fraud
Sent from my spaceship!

SilverStone641 said:
So then it's NOT "TOTAL equipment protection" It's more like "Equipment we feel like covering, protection"
Click to expand...
Click to collapse
Well, it's total equipment protection in the same sense that a bumper-to-bumper warranty covers your car. If your car's engine takes a crap on you and your car is under warranty, they will fix it. However, if there is a rock on the road and you go over it with your car and crack the oil pan, all the oil leaks out and then your engine gets seized, you wouldn't really take it to the dealer for a warranty repair, would you?
In that case, you would call your car insurance company which is where Asurion comes in.
Gravity is not Sprint's fault. However, I think they should fix the phone if you are willing to pay for it instead of having to find some 3rd party electronics repair shop to do it. If they did, then maybe people wouldn't be committing insurance fraud like DirtyShroomz mentioned.
See, if I drop my phone now again and I call Asurion, they will replace it and then refuse to give me coverage until a year passes by, since you're only allowed two claims per year. If Sprint would have fixed my phone for $100, I would have given them the $100 instead of Asurion and saved the claim for the day I lose it or damage it beyond repair. I think Sprint is actually losing revenue by turning away repair jobs from phones that fall under the "physical damage" category.

Correct, Sprint's coverage has never been accidental. They used to occasionally cover drops, but spills and water damage have always been out of the question. It's the reason I buy my phones at Best Buy. I don't have to wait for a rebate, and I can get 100% accidental (full submersion included) protection on my phone, with a loaner phone if it needs to be sent out. It's 10 bucks a month, but compared to a new phone it's not bad.
That being said, I don't have it on my Evo as I know how to change out LCD panels now.

Assurion covers it.
I called in Friday about a broken screen(the entire piece of glass was shattered) and I got my brand spankin new Evo on Monday

That screen replacement deal was good while it lasted. Had my TP2 screen replaced under TEP before selling ur on here. Well, actually they ordered me a whole other phone, as they had no screens in stock. Too bad they are so whack about it now.
I've seen official policy posted before. It's anything over an inch is not supposed to be repaired. But what the hell is the difference? 1" vs shattered screen, you still replace the same pieces right?
Sent from my PC36100 using XDA App

I always use a rubber. Its kept my phone in great shape.

Cracked mine a couple weeks ago, called insurance and next day had a brand new 004 not a refurb. I was very happy with that. Also they shiped me a battery ,charger and 8gb memory card but just wanted my phone back in return. Not a bad deal .

You don't have to buy in bulk...I have lcd and digitizers for sale together already. I sold one to.crucial on the forum and a back housing to another member
Sent from my PC36100 using XDA App

I have a broken screen as well. Anyone knows where I can send it in for repairs? I am not that good with small parts so I cannot repair it myself.

Refurb Evo low volume

I just got a refurb evo 2.2 so dont want to replace agian but my volume is to low I can barley make out whats on the other side
1 Yes i turned it up
2 Stock LOW
3 Rooted LOW
Might be the phone but any help would be appreciated

Sounds like a hardware issue.
Not much can be done besides replacing the speaker or device.

that sucks well i guess ill wait until they can root the 2.3.3 to get replaced

call asurion 1-800-584-3666 tell them your phone is overheating, screen, battery,etc to the point where it can't be touched. Tell them its a refurb and you want a brand new one not a refurb. They will send you a new one within 3 days usually. Send old one back, keep wires and sdcard, they don't want that.
this is the quickest way to get a replacement over the phone. make sure to jot down your Meid hex code before calling.

crakerjaks said:
call asurion 1-800-584-3666 tell them your phone is overheating, screen, battery,etc to the point where it can't be touched. Tell them its a refurb and you want a brand new one not a refurb. They will send you a new one within 3 days usually. Send old one back, keep wires and sdcard, they don't want that.
Click to expand...
Click to collapse
Fraud eh?
He didn't say he did his replacement through Asurion so, unless he did, calling Asurion does nothing for him.

crakerjaks said:
call asurion 1-800-584-3666 tell them your phone is overheating, screen, battery,etc to the point where it can't be touched. Tell them its a refurb and you want a brand new one not a refurb. They will send you a new one within 3 days usually. Send old one back, keep wires and sdcard, they don't want that.
this is the quickest way to get a replacement over the phone. make sure to jot down your Meid hex code before calling.
Click to expand...
Click to collapse
lol wut ¿¿¿ pay attention Bueller
Sent from my PC36100 using XDA Premium App

mattykinsx said:
Fraud eh?
He didn't say he did his replacement through Asurion so, unless he did, calling Asurion does nothing for him.
Click to expand...
Click to collapse
BEST BUY BLACK TIE they will replace but dont want 2.3....

liable said:
BEST BUY BLACK TIE they will replace but dont want 2.3....
Click to expand...
Click to collapse
Do you have tep?
If so the sprint store might be able to just replace the speaker itself for free.

mattykinsx said:
Do you have tep?
If so the sprint store might be able to just replace the speaker itself for free.
Click to expand...
Click to collapse
dont think i have tep used best buy , would they let me pay to replace the speaker? all best buy does is send to sprint for refurb after 3 they give brand new one.

liable said:
dont think i have tep used best buy , would they let me pay to replace the speaker? all best buy does is send to sprint for refurb after 3 they give brand new one.
Click to expand...
Click to collapse
I'd like to help you but I can't provide you an answer for that because the TEP program has more flip flops and changes than Obama's policies.

mattykinsx said:
Fraud eh?
He didn't say he did his replacement through Asurion so, unless he did, calling Asurion does nothing for him.
Click to expand...
Click to collapse
only fraud here is being force to pay $100 for a crappy refurb due to policy changes.

SPRINT replaced speaker and NO update!! 35 $