Ok How's this for a first post? Some moron managed to knock my 2 week old wizard off the desk while it was charging at work (so not in its case) and has cause a small chip in the screen (screen still works perfectly - just the outter touch panel is damaged). Since no one is owning up to doing it - and my short-sightedness in not taking out insurance on such an expensive phone, I wondered if anyone had any Idea how much T-Mobile would charge to fix this?
I'm assuming it is too late to take out insurance now, so I'm gonna have to shell out for the repair one way or the other - just wondered how much this will set me back.....
Any ideas? Cheers Guys
Oh and no flaming me please - I feel gutted enough as it is!!
Not worth it!! get a new one...
cizake said:
Not worth it!! get a new one...
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Click to collapse
You're saying to replace the screen will cost more than £300??
Sorry mate I'm not made of money - that is not a viable solution.
G8_crasher said:
cizake said:
Not worth it!! get a new one...
Click to expand...
Click to collapse
You're saying to replace the screen will cost more than £300??
Sorry mate I'm not made of money - that is not a viable solution.
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Click to collapse
Sorry, but it's your only one!
Hi,
Your house hold insurance should cover it. Either that or take out phone insurance and claim in a few months.
Thanks
B
I am not sure about T-Mobile, but o2 let you take insurance out in the first 2 weeks. Look on the web and if you are too late give them a call..... ask them when you will be billed for the insurance as you cant see it on your first bill and you did ask for it when you bought the phone.
Failing that there are may 3rd party companies that will insure phones/pda's/laptops, google for it and give them a call......
http://www.pocketpctechs.com/main~unit~Cingular_8125-559~area~repairs~item~IMT-LCD01.htm
I think you have to replace the whole screen anyway?... maybe not. I dunno.
cizake said:
Not worth it!! get a new one...
Click to expand...
Click to collapse
[email protected]! what an unhelpful post! They are available on ebay for around £120, easy to fit, just be careful the part you buy matches the part number of the original screen - some sellers say the magician screen fits, my supplier says it doesn't.
Richard
Thanks for all your help guys - I did try calling T-Mobile about insurance saying that I though I'd selected it when I bought it online, but they wouldn't budge on letting me insure it after 2 weeks and sounded pretty sceptical from the start :?
I contacted HTC directly and they're quoting £94 to replace the screen and for shipping both ways which I guess is fairly reasonable - especially after the great suggestion of buying a new one at £200+
Just thought I'd update you incase anyone else is as unfortunate as I was.
Not sure if I'm allowed to post contact details for HTC on here - so anyone needing to contact them, just PM me.
Thanks again for the suggestions
G8_crasher said:
I contacted HTC directly and they're quoting £94 to replace the screen and for shipping both ways which I guess is fairly reasonable - especially after the great suggestion of buying a new one at £200+
Just thought I'd update you incase anyone else is as unfortunate as I was.
Not sure if I'm allowed to post contact details for HTC on here - so anyone needing to contact them, just PM me.
Click to expand...
Click to collapse
That's actually very reasonable considering your warranty remains intact as well. Cheapest price online is now about £95 for the screen alone! HTC will only deal with t-mob/orange branded items from experence though.
www.htceurope.com
Richard
anyone know where I can get replacement parts 4 my MDA in the US. sorri to hijack the post but I figure since u are already on the topic of replacment parts I would give it a shot.
I cracked my touchscreen as well. If I can get the part, I think I can do the replacement myself. Anyone know where to get one?
Related
I am looking at putting my exec up for sale, but the screen has been cracked not from a fall but it just broke.
How much do you think i could get for it?
Thanks
£000,000,000.02
Liverpool said:
I am looking at putting my exec up for sale, but the screen has been cracked not from a fall but it just broke.
How much do you think i could get for it?
Thanks
Click to expand...
Click to collapse
Is it boxed / complete? Last one I bought like that on ebay I paid £135 for. It was a jasjar not an exec though
Richard.
lol tyl
have you tried ringing up htc liverpool?
go to www.htceurope.com and get their phone number and ask how much it would be to put a newlcd in. cant be that much surely, better than taking a huge monetary drop
if all fails, ill give you a tenner for it matey, jokes aside please find out how much it would be, you might be surprised
G
NaughtyLondonBoy said:
lol tyl
have you tried ringing up htc liverpool?
go to www.htceurope.com and get their phone number and ask how much it would be to put a newlcd in. cant be that much surely, better than taking a huge monetary drop
if all fails, ill give you a tenner for it matey, jokes aside please find out how much it would be, you might be surprised
G
Click to expand...
Click to collapse
HTC won't repair XDA devices only orange and t-mob branded units - if you read liverpool's previous thread http://forum.xda-developers.com/viewtopic.php?t=40201&highlight=
I've already suggested a few routes :-(
Richard
Fluffcat; It is boxed everything there, 2 extra protective cases one of which is a hard case not a leather one and also screen protector.
I have already rang htc europe and they were no help. But i dont understand how the screen cracked it was in its leather case and didnt fall, took it out of my pocket and it was cracked.
But if anyone wants to make an offer ill think about it.
50$
i think $50 is a bit little. :lol:
Have you tried PPCTechs for a screen replacement? they seem to do it for 249 dollars
You could try sending it to a mate via royal mail, insure it for whatever value it will cost to replace, if the screen breaks on route it will be covered. Oh, sorry, just reread your post, didn't realise it was already broke :wink:
Regards
what would you sell it for? I'm looking at keeping it as a spare parts reserve for my universal
Cheers,
San
Hi!
I've got crack on my screen- and you wan't belive me, but nothing has happen! I haven't drop this PDA, nothing elese in the pocket, I haven't seat on that pocket etc.. Just opened AND..
Anyway, I've to fix this ASAP
What are my options? Propably it is not covered by warranty so it is pointless (imho) to speak to them.
Who can fix this? How much do I've to pay?
Or, what's the cheapest option now to buy new EXEC?
Any ideas? Or... maybe I can buy just screen and someone can repalce this?
Thanks for your help!
Cheers,
Chris
Easy enought to swop yourself - screens are approx £130, but give the o2 helpline a call for a fitted quote to see what they offer as this will maintain warranty on the device.
Is it the LCD or digitiser itself that has broken? (Ink splodge or crack? )
Richard
Thanks for your quick reply!
Unfortunatly LCD (touch screen is still working).
Yes, I'll give them a call today.
£130 is NOT THAT MUCH to be honest.
Chris
columb said:
Thanks for your quick reply!
Unfortunatly LCD (touch screen is still working).
Yes, I'll give them a call today.
£130 is NOT THAT MUCH to be honest.
Chris
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Click to collapse
That's the screen cost from Taipei after shipping and tax - o2's price is likely to be higher.
Richard
Thanks!
Yes, I know O2 will be around £185...
Why it is so expensive ? 30% just for the screen...
Is there any chance to fix this under warranity?
Regards,
Chris
columb said:
Thanks!
Yes, I know O2 will be around £185...
Why it is so expensive ? 30% just for the screen...
Is there any chance to fix this under warranity?
Regards,
Chris
Click to expand...
Click to collapse
They are charging you to *fit* it as well. No chance under warranty methinks but maybe if you bought the insurance now and claimed in 6 - 8 weeks? ;-)
Richard
Screen Broken
My Exec screen also cracked (round the back) It was in my pocket and certainly hadn't been dropped and the case was unmarked and the front of the screen was unmarked So I cant see that it had been knocked or crushed. They replaced it free of charge as a 'gesture of goodwill' - Having said that I have the o2 gold insurance so I wasnt going to pay anyway.
Sadly it took them over a month to get me a replacement, despite numerous calls and emails, so at the end of the contract I wont be going back to O2.
I wonder if this screen thing is in fact a manufacturing problem rather than user error. It might be worth saying that 'you've heard that other users have experienced cracked screens...'
Richard
Re: Screen Broken
navrac said:
I wonder if this screen thing is in fact a manufacturing problem rather than user error. It might be worth saying that 'you've heard that other users have experienced cracked screens...'
Richard
Click to expand...
Click to collapse
A manufacturing fault and just being vulnerable to damage are not the same thing, sadly. They don't usually break unless you leave them in the cold / in your back pocket as you sit down / face open in your pocket with your keys etc etc. If the digitiser stops working on loads of units with no intervention - that's a manufacturing fault, but lots of people breaking the LCD's? might be easily done - but ultimatley their own fault either by carelessness or accident. My advice - buy a case!
Richard
( who puts all his pda's in his back pocket and sits down on them with his fat ass with no issues so far )
My exec was in O2 for a repair for bloody 8 weeks !!! (it arrived today...).
I had pleased them, mail and phone-bomb them, threatened them to death and court, but they still have pissed on me from the high...
So, my conclusion > NO FING WAY that I`ll give my Exec to O2 again....
Not speaking about that 185 pounds they wanted BEFORE they repaired it (like second week they had it)...
8 weeks? :evil:
Paying 185 quid for repair and wait 8 weeks???
Wow, thanks for that post...
Anyway, thank you for all your replys- I've got one more question.. can some1 give an email address to Service dept please? I've tried yesterday to call them but line was busy (
Thank you for your support!
Cheers!
Chris
I've also had this problem - the screen crack looks to me as though it's at the point which gets stressed the most when the screen is flipped around during opening. The warranty expressly excludes cracked LCDs. Which has to give you a clue...
My advice - if you ever buy one do it on a credit card with insurance which covers it. Mine is paying for the repair.
Hi Alec,
I've got this EXEC as a upgrade so they just charged my account (direct debit). Also, I've got just HSBC CC and there is no inssurance.
The other thing is- sales agent FORGOT to add this £5 insurance to my account!!! Also, he should change my tarif- which wasn't done
So I'm very upset with o2 sales agents
My next contract will be propably with T-MOBILE (I'm half German so... )
Cheers!
Chris
columb said:
Hi Alec,
I've got this EXEC as a upgrade so they just charged my account (direct debit). Also, I've got just HSBC CC and there is no inssurance.
The other thing is- sales agent FORGOT to add this £5 insurance to my account!!! Also, he should change my tarif- which wasn't done
So I'm very upset with o2 sales agents
My next contract will be propably with T-MOBILE (I'm half German so... )
Cheers!
Chris
Click to expand...
Click to collapse
ask for the record of the call / sales agent name? dunno xda helpline's email address, sorry.
Richard
fluffcat1 said:
ask for the record of the call / sales agent name? dunno xda helpline's email address, sorry.
Richard
Click to expand...
Click to collapse
Richard,
I remeber agent's name - Nick. His extension number was 21SOMETHING AFIK Do they record every call? For haw long do they keep them?
Anyway, is too late...
Soo, i'm ready to pay this £185- but I'd like to mek sure that this screen fill be fixed withn let say 1-2 weeks MAX!
Thanks anyway...
Chris
Dunno how long they keep the records, but if he did the upgrade his name and the time will be on the notes for your account as he'll want the commision - at least ask operator X who did the upgrade and what extension (nicely) than ask operator Y to speak to 'Nicks' supervisor as he didn't add the insurance you asked for - it may even be detailed in the notes anyway as I would think they get commision for that as well.
Richard
DAMN,..I GOT THE SAME PROBLEM!!
I always carried my device very carefull. Yesterday I opened the device and the screen was cracked. nothing on the outside, only the screen had a crack and is useless now. I had to send it to T-Mobile since my garentee is one year (sorry for the bad english)
Very strange,.. is seems like the screen can crack without bumping it to something.
Arjan
Arjan,
I'm so sorry to hear this... And as far I know they wan't fix this under warranity Anyway, TRY!
Also, can you please ask them how much they are going to charge you and let me know?
Many thanks and goodl luck with this one!
Cheers!
Well,.
I phoned up T-mobile NL. and they said I might be under warrenty, since the device is less than one year old. The sent me an enveloppe for the device to sent back. So I did yesterday, including the ticket I got when I bought the device.
I would take 10 days (they said) to fix it and sent back. If it woudn't fall under warrenty the device would be sent back fixed with a bill...
I really hope it will be fixed without having to pay. I was really carefull with it...
Arjan
Hmm, I'm not that careful- I've got some scratches...
Anyway, it was VERY expensive weekend (I had to cancel my trip Germany- Lufthansa, only taxes refunded, canceled car hire reservation, broken screen in my PDA, ALMOST crashed my mondeo, some other unplaned expenses) so 200 more is not a big deal :twisted:
M8, hopefuly they will fix your PDA for free
let me know please!
Cheers!
Chris
I understand guys..what u all are going thru..my screen has broken not once but twice..n like some of u guys mentioned i had never put any stress on my device...still it broke..for the first change, i had to pay( i fought with imate management but they didnt do anything..i have a post about our conversations) but second time, i just sent them a single email and they changed my screen for free.
Too b honest, i feel imate jasjar have some design issues...just like a blot appearing on keypads(extreme top left n right side) because the cushion padding is not effective.
What ill suggest, we should get together and email these people..however iknow that wont have much effect but still..it might have some effect..
sadly this was like the second time the phone dropped, it wasnt even a far fall
I DONT have insurance on it because when I activated the service, I completely forgot about insurance, then when I called up to activate the insurance, it was past the 15 day deadline by about 2 days so i couldnt put no insurance.... i just may have to buy a new screen, can anyone give me any tips of where to get one or how much it would cost or any other useful info?
throwback1718 said:
sadly this was like the second time the phone dropped, it wasnt even a far fall
I DONT have insurance on it because when I activated the service, I completely forgot about insurance, then when I called up to activate the insurance, it was past the 15 day deadline by about 2 days so i couldnt put no insurance.... i just may have to buy a new screen, can anyone give me any tips of where to get one or how much it would cost or any other useful info?
Click to expand...
Click to collapse
I had the same issue. HTC says they can repair it for about $170.00 but I would be out of a phone for about a week and a half. I'm researching... I'll keep ou posted if I find anything else.
myssteree said:
I had the same issue. HTC says they can repair it for about $170.00 but I would be out of a phone for about a week and a half. I'm researching... I'll keep ou posted if I find anything else.
Click to expand...
Click to collapse
http://solsie.com/pocketpctechs-authorized-i-mate-repair-center/
Bratag said:
http://solsie.com/pocketpctechs-authorized-i-mate-repair-center/
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Click to collapse
Thanks a lot!
Also i saw on ebay some wizard screens, about £20, i didn't look into them too much but could be an option if you were feeling brave enough to give it a go
EDIT
Ok, that was just the touch panel bit, the full screen+panel was a bit more, but still cheaper than $170
http://cgi.ebay.co.uk/OEM-HTC-wizar...DVWQQrdZ1QQcmdZViewItem?hash=item260069733981
Hey guys -
I just picked up one of these interesting devices at CompUSA's firesale, and it is in good condition, but for one thing - it seems like the KB was dropped and has a small dent. Now, it is totally cosmetic, but something I would like to eventually fix (cost permitting).
I have done some searching, but haven't found anything about a replacement part. Anyone have any experience with this?
I haven't seen one mention of a replacement keyboard, but replacement cases for the main unit are available online. Have you tried calling HTC?
i saw a replacement dopod k/b for 150 usd.. cant remember where, just came up through extensive googling for a replacement body
techntrek said:
I haven't seen one mention of a replacement keyboard, but replacement cases for the main unit are available online. Have you tried calling HTC?
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Click to collapse
I agree, call HTC, they are usually pretty good about sorting out this sort of thing.
rorydaredkign said:
i saw a replacement dopod k/b for 150 usd.. cant remember where, just came up through extensive googling for a replacement body
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Click to collapse
I saw your post and took a quick gander myself. I did find the Dopod version; only complaint is it is silver and not black..
http://cnn.cn/shop/dopodo2-u1000-athena-platform-c-138_416.html
But, it is an option if HTC can't help (going to be calling in a few; lunch break.
I will let you know know what they say. Thanks!
Well, thanks for the advice guys, but THC was a no-go. I called both the general support number, and the warrenty/repair number given to me by support, and came up short both ways. They flat out said they don't sell the part alone, and that she (nice lady at least) did not know where i could look. I guess i may consider the dopod version as backup; thankfully, this is a fully usable unit even without the keyboard; I will just have to be careful as it could scratch my body; something I don't want...
Just out of curiosity, which store did you get it from?
ricoks said:
Just out of curiosity, which store did you get it from?
Click to expand...
Click to collapse
for the amount a replacement will cost you might be as well to send back your cosmetically damaged one and buy a new athena elsewhere.
Many of us prefer to use the device without the keyboard. Some may be willing to sell it or swap with you for a reasonable price perhaps?
eaglesteve said:
Many of us prefer to use the device without the keyboard. Some may be willing to sell it or swap with you for a reasonable price perhaps?
Click to expand...
Click to collapse
Depends on the price, but sure, I would entertain offers.
Hmm.. looks like the thread about stylus/ballpoint that I posted a couple of days ago got deleted/rollbacked along with the server shuffle, so I'll post it again - basically I'm looking for a magnetic stylus that has ballpoint/pen. Someone posted a link earlier but there was some mix up as to whether its a ballpoint/stylus or simply a regular one.
I looked around the net and found some made by Styra or Songtak, but not whether those are magnetic. If they are not, wouldn't they fall off the phone? Any help on this is greatly appreciated. Thank you.
http://www.boxwave.com/products/styraballpointpen/styra-ballpoint-pen-stylus-verizon-touch-pro_3390.htm
http://forum.brighthand.com/showthread.php?t=266054
Don't know if these have megnets or not: http://www.seidioonline.com/ProductDetails.asp?ProductCode=SY3IN1HTCH2
Update:
I emailed tham and this is the response:
Thank you for your inquiry at Seidioonline. We are more than happy to assist you with your concern. Yes, those stylus contain a magnet like the oem model.
Osetjka said:
Hmm.. looks like the thread about stylus/ballpoint that I posted a couple of days ago got deleted/rollbacked along with the server shuffle, so I'll post it again - basically I'm looking for a magnetic stylus that has ballpoint/pen. Someone posted a link earlier but there was some mix up as to whether its a ballpoint/stylus or simply a regular one.
I looked around the net and found some made by Styra or Songtak, but not whether those are magnetic. If they are not, wouldn't they fall off the phone? Any help on this is greatly appreciated. Thank you.
http://www.boxwave.com/products/styraballpointpen/styra-ballpoint-pen-stylus-verizon-touch-pro_3390.htm
http://forum.brighthand.com/showthread.php?t=266054
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Click to collapse
I've been waiting for these to come on eBay, and yes, it's there now... you can get these for $5 max.... but they don't ship to Canada and i only need 1... can anyone buy these the package of 3 and share it with me?
Any links pls? I cannot find even one on ebay.co.uk.
reseth said:
Any links pls? I cannot find even one on ebay.co.uk.
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Click to collapse
3x for $9
http://cgi.ebay.com/NEW-FOR-HTC-TOU...ryZ20336QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
hi panda boy. i would be will ing to help you , i am always without pen and this sounds like a top idea.
let me know.
i will check it out in the meantime
mahender.
oops. i have just seen they will only ship to the us. bummer.
I bought one of these when i ordered my video cable. Ive had it for months and i love it. I keep it in my shirt pocket at work so i can easily mess with my phone or write.
http://www.expansys-usa.com/p.aspx?i=174255
Its not magnetic though. I also had to gorilla glue the middle from pulling apart because it didnt stay together that well. but i love this pen now.
reseth said:
Any links pls? I cannot find even one on ebay.co.uk.
Click to expand...
Click to collapse
Anybody happen to come accross a site or ebay seller who ships to the UK?
mahender said:
hi panda boy. i would be will ing to help you , i am always without pen and this sounds like a top idea.
let me know.
i will check it out in the meantime
mahender.
oops. i have just seen they will only ship to the us. bummer.
Click to expand...
Click to collapse
hey man, Thanks for the offer. I'll take it if you're getting them from eBay. the ideal price would be $3/each including shipping (that's the price I got for the stylus of my tilt)
But you have to be careful, the stylus of a Fuze is slightly different from a Touch Pro
I go one from ebay, the listing said 3X so I assumed there would be three of the stylus/pen units but there was only one! For $10 it is one expensive stylus!
bugsy714 said:
I go one from ebay, the listing said 3X so I assumed there would be three of the stylus/pen units but there was only one! For $10 it is one expensive stylus!
Click to expand...
Click to collapse
for $10 it's not worthy
maybe is 1 package of 3 stylus
that's what I got for the Tilt... but it's better if you check with the seller.
bugsy714 said:
I go one from ebay, the listing said 3X so I assumed there would be three of the stylus/pen units but there was only one! For $10 it is one expensive stylus!
Click to expand...
Click to collapse
Buy 3 get 1 ... Is it a magnetic one by the way? I've been asking around, and discovered that most of them aren't. Wouldn't it fall off easily without the magnets?
bugsy714 said:
I go one from ebay, the listing said 3X so I assumed there would be three of the stylus/pen units but there was only one! For $10 it is one expensive stylus!
Click to expand...
Click to collapse
that little son of a... i fell for the same thing too! i now noticed the listing says "quantity: 1".
have you contacted the seller about it?
i haven't got the chance, because i used my girlfriend's ebay account to order (she's from USA), and i dont have her password. =(
I complained after the package arrived and they sent me 2 more! AAA+++ for this seller, don't see that level of service on ebay much these days
bugsy714 said:
I complained after the package arrived and they sent me 2 more! AAA+++ for this seller, don't see that level of service on ebay much these days
Click to expand...
Click to collapse
no way! i'll try that right now. that IS good service. did you write anything special?
Here is what I wrote:
"Hello,
I received my stylus but there was only one in the package when the title reads "3X" which I interpreted as "three times" or "Three included"
I'm dissapointed, please advise"
They sent me a tracking number the next day along with a friendly email to let me know they were taking care of it!
I bought them and they are not magnetic and they fall right out of the Fuze.
Thanks, good to know
anyone know where to get the stylus that comes with the Touch Pro? I lost mine none of them I have found seem to look like the OEM. I'm sure they work but I would like the OEM to replace it with.