Hi!
I've got crack on my screen- and you wan't belive me, but nothing has happen! I haven't drop this PDA, nothing elese in the pocket, I haven't seat on that pocket etc.. Just opened AND..
Anyway, I've to fix this ASAP
What are my options? Propably it is not covered by warranty so it is pointless (imho) to speak to them.
Who can fix this? How much do I've to pay?
Or, what's the cheapest option now to buy new EXEC?
Any ideas? Or... maybe I can buy just screen and someone can repalce this?
Thanks for your help!
Cheers,
Chris
Easy enought to swop yourself - screens are approx £130, but give the o2 helpline a call for a fitted quote to see what they offer as this will maintain warranty on the device.
Is it the LCD or digitiser itself that has broken? (Ink splodge or crack? )
Richard
Thanks for your quick reply!
Unfortunatly LCD (touch screen is still working).
Yes, I'll give them a call today.
£130 is NOT THAT MUCH to be honest.
Chris
columb said:
Thanks for your quick reply!
Unfortunatly LCD (touch screen is still working).
Yes, I'll give them a call today.
£130 is NOT THAT MUCH to be honest.
Chris
Click to expand...
Click to collapse
That's the screen cost from Taipei after shipping and tax - o2's price is likely to be higher.
Richard
Thanks!
Yes, I know O2 will be around £185...
Why it is so expensive ? 30% just for the screen...
Is there any chance to fix this under warranity?
Regards,
Chris
columb said:
Thanks!
Yes, I know O2 will be around £185...
Why it is so expensive ? 30% just for the screen...
Is there any chance to fix this under warranity?
Regards,
Chris
Click to expand...
Click to collapse
They are charging you to *fit* it as well. No chance under warranty methinks but maybe if you bought the insurance now and claimed in 6 - 8 weeks? ;-)
Richard
Screen Broken
My Exec screen also cracked (round the back) It was in my pocket and certainly hadn't been dropped and the case was unmarked and the front of the screen was unmarked So I cant see that it had been knocked or crushed. They replaced it free of charge as a 'gesture of goodwill' - Having said that I have the o2 gold insurance so I wasnt going to pay anyway.
Sadly it took them over a month to get me a replacement, despite numerous calls and emails, so at the end of the contract I wont be going back to O2.
I wonder if this screen thing is in fact a manufacturing problem rather than user error. It might be worth saying that 'you've heard that other users have experienced cracked screens...'
Richard
Re: Screen Broken
navrac said:
I wonder if this screen thing is in fact a manufacturing problem rather than user error. It might be worth saying that 'you've heard that other users have experienced cracked screens...'
Richard
Click to expand...
Click to collapse
A manufacturing fault and just being vulnerable to damage are not the same thing, sadly. They don't usually break unless you leave them in the cold / in your back pocket as you sit down / face open in your pocket with your keys etc etc. If the digitiser stops working on loads of units with no intervention - that's a manufacturing fault, but lots of people breaking the LCD's? might be easily done - but ultimatley their own fault either by carelessness or accident. My advice - buy a case!
Richard
( who puts all his pda's in his back pocket and sits down on them with his fat ass with no issues so far )
My exec was in O2 for a repair for bloody 8 weeks !!! (it arrived today...).
I had pleased them, mail and phone-bomb them, threatened them to death and court, but they still have pissed on me from the high...
So, my conclusion > NO FING WAY that I`ll give my Exec to O2 again....
Not speaking about that 185 pounds they wanted BEFORE they repaired it (like second week they had it)...
8 weeks? :evil:
Paying 185 quid for repair and wait 8 weeks???
Wow, thanks for that post...
Anyway, thank you for all your replys- I've got one more question.. can some1 give an email address to Service dept please? I've tried yesterday to call them but line was busy (
Thank you for your support!
Cheers!
Chris
I've also had this problem - the screen crack looks to me as though it's at the point which gets stressed the most when the screen is flipped around during opening. The warranty expressly excludes cracked LCDs. Which has to give you a clue...
My advice - if you ever buy one do it on a credit card with insurance which covers it. Mine is paying for the repair.
Hi Alec,
I've got this EXEC as a upgrade so they just charged my account (direct debit). Also, I've got just HSBC CC and there is no inssurance.
The other thing is- sales agent FORGOT to add this £5 insurance to my account!!! Also, he should change my tarif- which wasn't done
So I'm very upset with o2 sales agents
My next contract will be propably with T-MOBILE (I'm half German so... )
Cheers!
Chris
columb said:
Hi Alec,
I've got this EXEC as a upgrade so they just charged my account (direct debit). Also, I've got just HSBC CC and there is no inssurance.
The other thing is- sales agent FORGOT to add this £5 insurance to my account!!! Also, he should change my tarif- which wasn't done
So I'm very upset with o2 sales agents
My next contract will be propably with T-MOBILE (I'm half German so... )
Cheers!
Chris
Click to expand...
Click to collapse
ask for the record of the call / sales agent name? dunno xda helpline's email address, sorry.
Richard
fluffcat1 said:
ask for the record of the call / sales agent name? dunno xda helpline's email address, sorry.
Richard
Click to expand...
Click to collapse
Richard,
I remeber agent's name - Nick. His extension number was 21SOMETHING AFIK Do they record every call? For haw long do they keep them?
Anyway, is too late...
Soo, i'm ready to pay this £185- but I'd like to mek sure that this screen fill be fixed withn let say 1-2 weeks MAX!
Thanks anyway...
Chris
Dunno how long they keep the records, but if he did the upgrade his name and the time will be on the notes for your account as he'll want the commision - at least ask operator X who did the upgrade and what extension (nicely) than ask operator Y to speak to 'Nicks' supervisor as he didn't add the insurance you asked for - it may even be detailed in the notes anyway as I would think they get commision for that as well.
Richard
DAMN,..I GOT THE SAME PROBLEM!!
I always carried my device very carefull. Yesterday I opened the device and the screen was cracked. nothing on the outside, only the screen had a crack and is useless now. I had to send it to T-Mobile since my garentee is one year (sorry for the bad english)
Very strange,.. is seems like the screen can crack without bumping it to something.
Arjan
Arjan,
I'm so sorry to hear this... And as far I know they wan't fix this under warranity Anyway, TRY!
Also, can you please ask them how much they are going to charge you and let me know?
Many thanks and goodl luck with this one!
Cheers!
Well,.
I phoned up T-mobile NL. and they said I might be under warrenty, since the device is less than one year old. The sent me an enveloppe for the device to sent back. So I did yesterday, including the ticket I got when I bought the device.
I would take 10 days (they said) to fix it and sent back. If it woudn't fall under warrenty the device would be sent back fixed with a bill...
I really hope it will be fixed without having to pay. I was really carefull with it...
Arjan
Hmm, I'm not that careful- I've got some scratches...
Anyway, it was VERY expensive weekend (I had to cancel my trip Germany- Lufthansa, only taxes refunded, canceled car hire reservation, broken screen in my PDA, ALMOST crashed my mondeo, some other unplaned expenses) so 200 more is not a big deal :twisted:
M8, hopefuly they will fix your PDA for free
let me know please!
Cheers!
Chris
I understand guys..what u all are going thru..my screen has broken not once but twice..n like some of u guys mentioned i had never put any stress on my device...still it broke..for the first change, i had to pay( i fought with imate management but they didnt do anything..i have a post about our conversations) but second time, i just sent them a single email and they changed my screen for free.
Too b honest, i feel imate jasjar have some design issues...just like a blot appearing on keypads(extreme top left n right side) because the cushion padding is not effective.
What ill suggest, we should get together and email these people..however iknow that wont have much effect but still..it might have some effect..
Related
I am looking at putting my exec up for sale, but the screen has been cracked not from a fall but it just broke.
How much do you think i could get for it?
Thanks
£000,000,000.02
Liverpool said:
I am looking at putting my exec up for sale, but the screen has been cracked not from a fall but it just broke.
How much do you think i could get for it?
Thanks
Click to expand...
Click to collapse
Is it boxed / complete? Last one I bought like that on ebay I paid £135 for. It was a jasjar not an exec though
Richard.
lol tyl
have you tried ringing up htc liverpool?
go to www.htceurope.com and get their phone number and ask how much it would be to put a newlcd in. cant be that much surely, better than taking a huge monetary drop
if all fails, ill give you a tenner for it matey, jokes aside please find out how much it would be, you might be surprised
G
NaughtyLondonBoy said:
lol tyl
have you tried ringing up htc liverpool?
go to www.htceurope.com and get their phone number and ask how much it would be to put a newlcd in. cant be that much surely, better than taking a huge monetary drop
if all fails, ill give you a tenner for it matey, jokes aside please find out how much it would be, you might be surprised
G
Click to expand...
Click to collapse
HTC won't repair XDA devices only orange and t-mob branded units - if you read liverpool's previous thread http://forum.xda-developers.com/viewtopic.php?t=40201&highlight=
I've already suggested a few routes :-(
Richard
Fluffcat; It is boxed everything there, 2 extra protective cases one of which is a hard case not a leather one and also screen protector.
I have already rang htc europe and they were no help. But i dont understand how the screen cracked it was in its leather case and didnt fall, took it out of my pocket and it was cracked.
But if anyone wants to make an offer ill think about it.
50$
i think $50 is a bit little. :lol:
Have you tried PPCTechs for a screen replacement? they seem to do it for 249 dollars
You could try sending it to a mate via royal mail, insure it for whatever value it will cost to replace, if the screen breaks on route it will be covered. Oh, sorry, just reread your post, didn't realise it was already broke :wink:
Regards
what would you sell it for? I'm looking at keeping it as a spare parts reserve for my universal
Cheers,
San
Ok How's this for a first post? Some moron managed to knock my 2 week old wizard off the desk while it was charging at work (so not in its case) and has cause a small chip in the screen (screen still works perfectly - just the outter touch panel is damaged). Since no one is owning up to doing it - and my short-sightedness in not taking out insurance on such an expensive phone, I wondered if anyone had any Idea how much T-Mobile would charge to fix this?
I'm assuming it is too late to take out insurance now, so I'm gonna have to shell out for the repair one way or the other - just wondered how much this will set me back.....
Any ideas? Cheers Guys
Oh and no flaming me please - I feel gutted enough as it is!!
Not worth it!! get a new one...
cizake said:
Not worth it!! get a new one...
Click to expand...
Click to collapse
You're saying to replace the screen will cost more than £300??
Sorry mate I'm not made of money - that is not a viable solution.
G8_crasher said:
cizake said:
Not worth it!! get a new one...
Click to expand...
Click to collapse
You're saying to replace the screen will cost more than £300??
Sorry mate I'm not made of money - that is not a viable solution.
Click to expand...
Click to collapse
Sorry, but it's your only one!
Hi,
Your house hold insurance should cover it. Either that or take out phone insurance and claim in a few months.
Thanks
B
I am not sure about T-Mobile, but o2 let you take insurance out in the first 2 weeks. Look on the web and if you are too late give them a call..... ask them when you will be billed for the insurance as you cant see it on your first bill and you did ask for it when you bought the phone.
Failing that there are may 3rd party companies that will insure phones/pda's/laptops, google for it and give them a call......
http://www.pocketpctechs.com/main~unit~Cingular_8125-559~area~repairs~item~IMT-LCD01.htm
I think you have to replace the whole screen anyway?... maybe not. I dunno.
cizake said:
Not worth it!! get a new one...
Click to expand...
Click to collapse
[email protected]! what an unhelpful post! They are available on ebay for around £120, easy to fit, just be careful the part you buy matches the part number of the original screen - some sellers say the magician screen fits, my supplier says it doesn't.
Richard
Thanks for all your help guys - I did try calling T-Mobile about insurance saying that I though I'd selected it when I bought it online, but they wouldn't budge on letting me insure it after 2 weeks and sounded pretty sceptical from the start :?
I contacted HTC directly and they're quoting £94 to replace the screen and for shipping both ways which I guess is fairly reasonable - especially after the great suggestion of buying a new one at £200+
Just thought I'd update you incase anyone else is as unfortunate as I was.
Not sure if I'm allowed to post contact details for HTC on here - so anyone needing to contact them, just PM me.
Thanks again for the suggestions
G8_crasher said:
I contacted HTC directly and they're quoting £94 to replace the screen and for shipping both ways which I guess is fairly reasonable - especially after the great suggestion of buying a new one at £200+
Just thought I'd update you incase anyone else is as unfortunate as I was.
Not sure if I'm allowed to post contact details for HTC on here - so anyone needing to contact them, just PM me.
Click to expand...
Click to collapse
That's actually very reasonable considering your warranty remains intact as well. Cheapest price online is now about £95 for the screen alone! HTC will only deal with t-mob/orange branded items from experence though.
www.htceurope.com
Richard
anyone know where I can get replacement parts 4 my MDA in the US. sorri to hijack the post but I figure since u are already on the topic of replacment parts I would give it a shot.
I cracked my touchscreen as well. If I can get the part, I think I can do the replacement myself. Anyone know where to get one?
HELP!!!!!
Yesterday I was foolishly playing around with my MDA Vario and it fell from my hands...onto the hard floor. Now the display is cracked (mind you, NOT the LCD!!!!!Just the glasstop, digitizer, lense or whatever you call it). It still works perfectly but when I press with the stylus over the crack it just freaks out. End of the day: I can use it but I can't play with it. I spent AGES googling for a solution but apparently all I can find is LCD replacements (which actually DO include the screen...but cost 3 times asmuch). Anybody can help? please.........I'm desperate!
Vico
What a bummer!
HTC europe and usa are selling parts give them a call and see if any joy
see here http://forum.xda-developers.com/viewtopic.php?t=49361
and here http://www.htceurope.com/uk/
Ouch! I'd be kicking myself if that happened to me!
Hope it won't cost too much get it repaired
PS. Doesn't your Olympus C150/D390 have an upclose (or "Flower") mode? You'll be able to get clearer shots if you select it.
Got it repaired!!!!!!!For "only" 70 pounds... I went to a shop in South Wimbledon and they made it on the spot for me. As a matter of fact they changed my LCD too (they tried to put just the display but apparently there was a "ribbon color" problem). Nevertheless, I got my UNbroken LCD back as well, so now I'll try to sell it and make a bit of money (7o quids for a piece of glass is a bit toomuch, uh?).
Considering that after HOURS of research I had found nothing better than a 169 euro full repair (LCD+glasstop) -in Germany...- I reckon the £70 was not a rip off anyway. I missed a beat when I saw that crack yesterday, and I swore to myself I'd get my baby back in action...with less than 100 pounds. Mission accomplished ;-)
If any of you guys (AND I DO HOPE YOU DON'T) breaks JUST the LCD (but not the glasstop), let me know and we can work out a nice price for both you and me (I have a spare LCD now...And if you read till here you might be in need of one!).
my e-mail [email protected]
p.s. Thanx to the forum I found answers to ALL my queries...but how comes NOBODY before me broke his glasstop?!?Am I the only silly one who made it?? ;-(
ciao guys and thanx for your help anyway (btw: htc europe was USELESS and no, I have no little flower on my girlfreind's sad OLYMPUS camera!)
cracking and hacking are forbidden here in this site, so please dont crack your screen again
70 pounds are really tooooooooo much for a broken peice of glass, but what else can you do? you have to buy it!!! any way, congratulations you have solved the issue finally.
hotvico said:
HELP!!!!!
Yesterday I was foolishly playing around with my MDA Vario and it fell from my hands...onto the hard floor. Now the display is cracked (mind you, NOT the LCD!!!!!Just the glasstop, digitizer, lense or whatever you call it). It still works perfectly but when I press with the stylus over the crack it just freaks out. End of the day: I can use it but I can't play with it. I spent AGES googling for a solution but apparently all I can find is LCD replacements (which actually DO include the screen...but cost 3 times asmuch). Anybody can help? please.........I'm desperate!
Vico
Click to expand...
Click to collapse
Sorry for your sceen!
Were did you find you "emule" skin?
Thanks
Seb.
I took my phone back to O2, I had no insurance, so i was expecting to have to pay to get it repaired (the girl behind the counter looked at me like i was insane to try and get it fixed "It'll be sooo expensive").
However when I went to pick it up a few days later, they gave me a new one, with new battery, earphones, stylus etc... for free!
The receipt simply said "unrepairable".
You have a great service in europe, I live in an arab country, once you crack your screen here they will say " you have broken your screen to get a new one, but you will never!!!" then they take your mobile to fix it, you wait for 24 months, then they say that they cant find the mobile, so they give you brand-used siemens A-35 mobile instead of the mini s, saying that "they have almost the same features. either accept it or go and kill yourself"
Thats how our companies deal with us!!!
Thank god, you live in europe!!!
mohgdeisat said:
You have a great service in europe, I live in an arab country, once you crack your screen here they will say " you have broken your screen to get a new one, but you will never!!!" then they take your mobile to fix it, you wait for 24 months, then they say that they cant find the mobile, so they give you brand-used siemens A-35 mobile instead of the mini s, saying that "they have almost the same features. either accept it or go and kill yourself"
Click to expand...
Click to collapse
Are you in jordan? I cracked, no better yet SMASHEd, the screen on my 9500 about a year ago when i was on summer vacation in Saudi Arabia. I took it to the warranty repair center and i just had to convince them that it was an accident. They gave the device to a very talented philipino guy sitting in a little cubicle, 15 min later, had my device with a new screen. 30 minutes later had traded in the 9500 for a I-Mate Jam(my first windows mobile device).
Are you in jordan? I cracked, no better yet SMASHEd, the screen on my 9500 about a year ago when i was on summer vacation in Saudi Arabia. I took it to the warranty repair center and i just had to convince them that it was an accident. They gave the device to a very talented philipino guy sitting in a little cubicle, 15 min later, had my device with a new screen. 30 minutes later had traded in the 9500 for a I-Mate Jam(my first windows mobile device).
Click to expand...
Click to collapse
You are completely right, but do you know why did they do that with you? because you are not arabic guy, you are american. Lets be fair, the service in Saudi arabia is a bit better than the service in jordan, but when an arabic company deals with an arabic customer that cracked his screen, they will crack his head and kick him out of the company office.
Ofcourse, our companies are not as bad as I describe, but it will never happen that you crack your screen and they simply give you a new phone with a new battery, because they feel that they will look stupid.
Thats how our companies deal with us!!!
Hey guys...
Now that my problem is sorted out I am putting the LCD on e-bay.
If u r reading this thread I believe you might want to get your hands on it so here it is:
http://computers.search.ebay.co.uk/...ZQQsargnZQ2d1QQsaslcZ3QQsbrftogZ1QQsofocusZbs
Hope to help you while you help me!
ciao
Vico
where can I buy a screen for the Cingular 8125????
Hi. I called the HTC parts number listed above and they say they do not see the LCD screens, but only repair them. I have looked online and can only find 1 site that sells the LCD for the HTC 8125 (www.pdasmart.com) but they charge more for the part than it costs to send the phone in to get repaired!!!!
So far the cheapest way to to replace my screen is to pay $169 and send it in. Does anyone know of a cheaper way to replace my screen???
where can I buy a screen for the Cingular 8125????
Hi. I called the HTC parts number listed above and they say they do not see the LCD screens, but only repair them. I have looked online and can only find 1 site that sells the LCD for the HTC 8125 (www.pdasmart.com) but they charge more for the part than it costs to send the phone in to get repaired!!!!
So far the cheapest way to to replace my screen is to pay $169 and send it in. Does anyone know of a cheaper way to replace my screen???
Re: where can I buy a screen for the Cingular 8125????
dewberrie said:
Hi. I called the HTC parts number listed above and they say they do not see the LCD screens, but only repair them. I have looked online and can only find 1 site that sells the LCD for the HTC 8125 (www.pdasmart.com) but they charge more for the part than it costs to send the phone in to get repaired!!!!
So far the cheapest way to to replace my screen is to pay $169 and send it in. Does anyone know of a cheaper way to replace my screen???
Click to expand...
Click to collapse
I presume we are the $169 site that you found. You can also order just the part and receive a 10% discount on the part. There is no warranty when purchasing the part only though. Simply put "part only - 10% no warranty" in the special instructions field of the order.
where can I buy a screen for the Cingular 8125????
Hi. I called the HTC parts number listed above and they say they do not see the LCD screens, but only repair them. I have looked online and can only find 1 site that sells the LCD for the HTC 8125 (www.pdasmart.com) but they charge more for the part than it costs to send the phone in to get repaired!!!!
So far the cheapest way to to replace my screen is to pay $169 and send it in. Does anyone know of a cheaper way to replace my screen???
I am currently venting a lot of steam...
Today during the installation of a large machine at work, I left my TyTN on top of it whilst some contractors moved the 3 tonne equipment. Someone then put something heavy on top of my shiny new TyTN and next thing I know.... Screen smashed :shock:
Needless to say, I was speechless, and still am mortified.
Anyway, After coming to terms with the fact that no fancy reg hack or rom update is going to repair the screen, I realised that I am going to have to somehow have it repaired.
In essence, the LCD is not fractured. It appears that it is a glass cover over the LCD, but below the touchscreen sensor layer. I can't use the touchscreen over the smashed part but the LCD seems to be absolutely fine.
At some point, I'm going to need to send it off to somewhere for repair, but I don't yet know where to. Does anyone have any experience with physical repairs / costs / delay times of this nature?
It is my guess, that there are not many service centres in France where I live for HTC but maybe someone knows of an easy way out of this appalling mess?
Incidentally, I'm /trying/ to make an insurance claim through the customer, but they are so far unhelpful.
€850.... pah.... Gutted....
Rant turned into Repair centre test....
OK, so I've calmed down a bit now... and have decided to turn this into a repair centre test - just in case anyone is remotely interested in my woe - or indeed the performance of french HTC repair centres
I sent an email using the form on the HTC support website this evening telling them of my problem and asking about the best / fastest way to get the phone repaired.
I am located near Grenoble in France so we shall see just how well this proceeds - and how much cash I have to throw at it.
If anyone thinks that this is a waste of thread.. then let me know and i'll not post any updates
I sincerely hope no-one else damages their TyTN.... it hurts!
I think many will like to know about your updates.. and good to have a thread to 'point' to whenever someone has the same problem. LCD replacement is a common problems.. so common that they are selling LCD spares on eBay.
Ah thanks for that.
Anyway - just to report.. no reply email so far from HTC.
Re: Rant turned into Repair centre test....
rmorby said:
If anyone thinks that this is a waste of thread.. then let me know and i'll not post any updates
Click to expand...
Click to collapse
But on the contrary, I am very much interested in your future reports about HTC repairs. And of course I wish you luck!
Cheers
Daniel
Good luck with a reply rmorby.
I dropped my TyTN last Friday (8th September) and emailed the HTC service centre in the UK via the website on the Saturday. Today, one week later I am still waiting for a reply!
I rang the UK service centre on Wednesday (13th September) as I had not had a reply and was told that the IMEI number for my device was for a Dutch handset. I was told that I would therefore have to speak to Danguard in Germany to get it fixed! The operator went on to say that the Danguard phone lines we down and that I would have to email them!
That I did, on Wednesday, but am still waiting for a reply from them too! I rang Danguard in Germay on Friday - only to get a permanently engaged tone!
Come on HTC - what is going on with your support!!! :twisted:
I'm much luckier. I had a problem with mine and had the UK service center to have it fixed. Mine is UK and under warantee. On average, it takes less than a week for them to fix and return. Although I have to send it back twice. That's, first, it was a dead speaker. Then, after I got the unit back, the there are something wrong with it that the in speaker mode, the unit gets very hot and drain battery like mad (e.g draining battery while in AC mode). After the 2nd time, it works like charm.
Well Christos, I sympathise greatly. I haven't had a reply yet from them either. I'm in France, and bought the device in France, but I guess no-one's on email at HTC. I'm going to be giving them a call on Monday to see if I can progress this. It's really frustrating not being able to use the touchscreen and having a dirty big crack over the LCD.... I think this is going to be expensive...
At least, like Hanmin said, if it just takes a week to sort out when they finally get going, then that's not too bad.
unbelievable.... I'm just stunned
Well, I haven't added to this for several reasons... Firstly, I'm on nights for a while and secondly... I've had very little news.
Since the 13th September I have had an insurance claim in for this. This is insurance from the shop I bought the phone from (FNAC) and I have sent the telephone to them for evaluation etc.
To cut a long story short, they periodically sent me automated emails saying that they were progressing it etc. They also appear to be using a QTEK repair centre because they called it a QTEK 9600 instead of an HTC-TyTN, so I hope that they really are the same.
Then - NOTHING.
So I phoned them, and they said that they sent the phone back to me on the 26th October - using a postal service that takes 2 days. I haven't received anything. They gave me a dodgy tracking number which didn't work and when I asked them for a good one, it's going to take 48 hours to find it.
I'm just a little bit frustrated. I want my TyTN back now - and I have no idea where it is!
I think they lost it!!!
Wahoo so sad...
Any good news????
Hope so for you.
I will just smash the shop! Get arrested! Get out and guess what!
Smash it AGAIN!
I can`t belive this disrespect for costumers!
Maybe becose I live in Japan and here the costumer STILL the KING..hope it last forever!
Claimed on the insurance with Vodafone and clearly this is not a new phone - there is a crack in the usual place where the stylus goes in - its pretty bad - what should i do?
or should i not have expected a new one when claiming on the insurance but no way is this phone new
Take the cracked one back and claim a new one under warranty. It is a known issue so should not be a problem.
comeradealexi said:
Claimed on the insurance with Vodafone and clearly this is not a new phone - there is a crack in the usual place where the stylus goes in - its pretty bad - what should i do?
or should i not have expected a new one when claiming on the insurance but no way is this phone new
Click to expand...
Click to collapse
Jeez man...you must really be unlucky...
The cracks are normally covered by the warranty. I just sent mine in for a case crack (Banbury Service Center, UK)
And just so you know...you're not the only one that got a "brand new" X1 that wasn't ummm... brand new Same thing happened in France for me but I couldn't prove that it was used. It was just that my slider felt loose when compared to other X1s. Anyway, now that they have it I hope they'll fix this as well, as I have also mentioned this in the repair claim form.
I would claim the changed X1 as well.
When I received my "new" X1, 'cause the first one got a crack 3 weeks after receiving it, I wanted to to a HardSPL ans just saw, that the delivered X1 was already HardSPL'ed with OliNex 0.52.
I'm beginning to see sense in the pricing strategy - charge us 2x$$$ because on average they expect to have to replace the darn thing.
Pity it costs some time/effort between replacements.
i think this is about my THIRD X1 now so i dunno who is losing out - this phone has had a lot of problems but i rang Vodafone again and they said they will be collecting it on friday and giving me a replacement. Sure hope its a brand new one.
was supprised they didnt send me to the shop or anything!
comeradealexi said:
i think this is about my THIRD X1 now so i dunno who is losing out - this phone has had a lot of problems but i rang Vodafone again and they said they will be collecting it on friday and giving me a replacement. Sure hope its a brand new one.
was supprised they didnt send me to the shop or anything!
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Oh, I'm still on my first X1... Damn, I really suck!
P.S.: sending mine to repair on saturday, have a crack near the volume. Will let you know if I'll get a "new" X1.
[email protected] said:
Oh, I'm still on my first X1... Damn, I really suck!
P.S.: sending mine to repair on saturday, have a crack near the volume. Will let you know if I'll get a "new" X1.
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ah - cool cool - hope they can fix so u dnt lose all ur stuff
Got another X1 today - not new - again . the back plate has some paint missing - grrr - the last 1 actaually had R2A installed - this 1 got R1A tho
They are f*cking messing me about - they say they coming to pick it up today - no one does - nothing even put in the notes on the account - now saying they wont send me a new one and i will have to wait 72 hours to speak 2 their manager. FFS
My SE Phone came with no problems, and why do people with Xperia's keep dropping their s*** in the toilet? WTF?