Database Users

Cost of a new screen?

Ok How's this for a first post? Some moron managed to knock my 2 week old wizard off the desk while it was charging at work (so not in its case) and has cause a small chip in the screen (screen still works perfectly - just the outter touch panel is damaged). Since no one is owning up to doing it - and my short-sightedness in not taking out insurance on such an expensive phone, I wondered if anyone had any Idea how much T-Mobile would charge to fix this?
I'm assuming it is too late to take out insurance now, so I'm gonna have to shell out for the repair one way or the other - just wondered how much this will set me back.....
Any ideas? Cheers Guys
Oh and no flaming me please - I feel gutted enough as it is!!

Not worth it!! get a new one...

cizake said:
Not worth it!! get a new one...
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You're saying to replace the screen will cost more than £300??
Sorry mate I'm not made of money - that is not a viable solution.

G8_crasher said:
cizake said:
Not worth it!! get a new one...
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You're saying to replace the screen will cost more than £300??
Sorry mate I'm not made of money - that is not a viable solution.
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Sorry, but it's your only one!

Hi,
Your house hold insurance should cover it. Either that or take out phone insurance and claim in a few months.
Thanks
B

I am not sure about T-Mobile, but o2 let you take insurance out in the first 2 weeks. Look on the web and if you are too late give them a call..... ask them when you will be billed for the insurance as you cant see it on your first bill and you did ask for it when you bought the phone.
Failing that there are may 3rd party companies that will insure phones/pda's/laptops, google for it and give them a call......

http://www.pocketpctechs.com/main~unit~Cingular_8125-559~area~repairs~item~IMT-LCD01.htm
I think you have to replace the whole screen anyway?... maybe not. I dunno.

cizake said:
Not worth it!! get a new one...
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[email protected]! what an unhelpful post! They are available on ebay for around £120, easy to fit, just be careful the part you buy matches the part number of the original screen - some sellers say the magician screen fits, my supplier says it doesn't.
Richard

Thanks for all your help guys - I did try calling T-Mobile about insurance saying that I though I'd selected it when I bought it online, but they wouldn't budge on letting me insure it after 2 weeks and sounded pretty sceptical from the start :?
I contacted HTC directly and they're quoting £94 to replace the screen and for shipping both ways which I guess is fairly reasonable - especially after the great suggestion of buying a new one at £200+
Just thought I'd update you incase anyone else is as unfortunate as I was.
Not sure if I'm allowed to post contact details for HTC on here - so anyone needing to contact them, just PM me.
Thanks again for the suggestions

G8_crasher said:
I contacted HTC directly and they're quoting £94 to replace the screen and for shipping both ways which I guess is fairly reasonable - especially after the great suggestion of buying a new one at £200+
Just thought I'd update you incase anyone else is as unfortunate as I was.
Not sure if I'm allowed to post contact details for HTC on here - so anyone needing to contact them, just PM me.
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That's actually very reasonable considering your warranty remains intact as well. Cheapest price online is now about £95 for the screen alone! HTC will only deal with t-mob/orange branded items from experence though.
www.htceurope.com
Richard

anyone know where I can get replacement parts 4 my MDA in the US. sorri to hijack the post but I figure since u are already on the topic of replacment parts I would give it a shot.

I cracked my touchscreen as well. If I can get the part, I think I can do the replacement myself. Anyone know where to get one?

Broken screen-where to fix? Or.. CHEAPEST new EXEC?

Hi!
I've got crack on my screen- and you wan't belive me, but nothing has happen! I haven't drop this PDA, nothing elese in the pocket, I haven't seat on that pocket etc.. Just opened AND..
Anyway, I've to fix this ASAP
What are my options? Propably it is not covered by warranty so it is pointless (imho) to speak to them.
Who can fix this? How much do I've to pay?
Or, what's the cheapest option now to buy new EXEC?
Any ideas? Or... maybe I can buy just screen and someone can repalce this?
Thanks for your help!
Cheers,
Chris

Easy enought to swop yourself - screens are approx £130, but give the o2 helpline a call for a fitted quote to see what they offer as this will maintain warranty on the device.
Is it the LCD or digitiser itself that has broken? (Ink splodge or crack? )
Richard

Thanks for your quick reply!
Unfortunatly LCD (touch screen is still working).
Yes, I'll give them a call today.
£130 is NOT THAT MUCH to be honest.
Chris

columb said:
Thanks for your quick reply!
Unfortunatly LCD (touch screen is still working).
Yes, I'll give them a call today.
£130 is NOT THAT MUCH to be honest.
Chris
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That's the screen cost from Taipei after shipping and tax - o2's price is likely to be higher.
Richard

Thanks!
Yes, I know O2 will be around £185...
Why it is so expensive ? 30% just for the screen...
Is there any chance to fix this under warranity?
Regards,
Chris

columb said:
Thanks!
Yes, I know O2 will be around £185...
Why it is so expensive ? 30% just for the screen...
Is there any chance to fix this under warranity?
Regards,
Chris
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They are charging you to *fit* it as well. No chance under warranty methinks but maybe if you bought the insurance now and claimed in 6 - 8 weeks? ;-)
Richard

Screen Broken
My Exec screen also cracked (round the back) It was in my pocket and certainly hadn't been dropped and the case was unmarked and the front of the screen was unmarked So I cant see that it had been knocked or crushed. They replaced it free of charge as a 'gesture of goodwill' - Having said that I have the o2 gold insurance so I wasnt going to pay anyway.
Sadly it took them over a month to get me a replacement, despite numerous calls and emails, so at the end of the contract I wont be going back to O2.
I wonder if this screen thing is in fact a manufacturing problem rather than user error. It might be worth saying that 'you've heard that other users have experienced cracked screens...'
Richard

Re: Screen Broken
navrac said:
I wonder if this screen thing is in fact a manufacturing problem rather than user error. It might be worth saying that 'you've heard that other users have experienced cracked screens...'
Richard
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A manufacturing fault and just being vulnerable to damage are not the same thing, sadly. They don't usually break unless you leave them in the cold / in your back pocket as you sit down / face open in your pocket with your keys etc etc. If the digitiser stops working on loads of units with no intervention - that's a manufacturing fault, but lots of people breaking the LCD's? might be easily done - but ultimatley their own fault either by carelessness or accident. My advice - buy a case!
Richard
( who puts all his pda's in his back pocket and sits down on them with his fat ass with no issues so far )

My exec was in O2 for a repair for bloody 8 weeks !!! (it arrived today...).
I had pleased them, mail and phone-bomb them, threatened them to death and court, but they still have pissed on me from the high...
So, my conclusion > NO FING WAY that I`ll give my Exec to O2 again....
Not speaking about that 185 pounds they wanted BEFORE they repaired it (like second week they had it)...

8 weeks? :evil:
Paying 185 quid for repair and wait 8 weeks???
Wow, thanks for that post...
Anyway, thank you for all your replys- I've got one more question.. can some1 give an email address to Service dept please? I've tried yesterday to call them but line was busy (
Thank you for your support!
Cheers!
Chris

I've also had this problem - the screen crack looks to me as though it's at the point which gets stressed the most when the screen is flipped around during opening. The warranty expressly excludes cracked LCDs. Which has to give you a clue...
My advice - if you ever buy one do it on a credit card with insurance which covers it. Mine is paying for the repair.

Hi Alec,
I've got this EXEC as a upgrade so they just charged my account (direct debit). Also, I've got just HSBC CC and there is no inssurance.
The other thing is- sales agent FORGOT to add this £5 insurance to my account!!! Also, he should change my tarif- which wasn't done
So I'm very upset with o2 sales agents
My next contract will be propably with T-MOBILE (I'm half German so... )
Cheers!
Chris

columb said:
Hi Alec,
I've got this EXEC as a upgrade so they just charged my account (direct debit). Also, I've got just HSBC CC and there is no inssurance.
The other thing is- sales agent FORGOT to add this £5 insurance to my account!!! Also, he should change my tarif- which wasn't done
So I'm very upset with o2 sales agents
My next contract will be propably with T-MOBILE (I'm half German so... )
Cheers!
Chris
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Click to collapse
ask for the record of the call / sales agent name? dunno xda helpline's email address, sorry.
Richard

fluffcat1 said:
ask for the record of the call / sales agent name? dunno xda helpline's email address, sorry.
Richard
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Click to collapse
Richard,
I remeber agent's name - Nick. His extension number was 21SOMETHING AFIK Do they record every call? For haw long do they keep them?
Anyway, is too late...
Soo, i'm ready to pay this £185- but I'd like to mek sure that this screen fill be fixed withn let say 1-2 weeks MAX!
Thanks anyway...
Chris

Dunno how long they keep the records, but if he did the upgrade his name and the time will be on the notes for your account as he'll want the commision - at least ask operator X who did the upgrade and what extension (nicely) than ask operator Y to speak to 'Nicks' supervisor as he didn't add the insurance you asked for - it may even be detailed in the notes anyway as I would think they get commision for that as well.
Richard

DAMN,..I GOT THE SAME PROBLEM!!
I always carried my device very carefull. Yesterday I opened the device and the screen was cracked. nothing on the outside, only the screen had a crack and is useless now. I had to send it to T-Mobile since my garentee is one year (sorry for the bad english)
Very strange,.. is seems like the screen can crack without bumping it to something.
Arjan

Arjan,
I'm so sorry to hear this... And as far I know they wan't fix this under warranity Anyway, TRY!
Also, can you please ask them how much they are going to charge you and let me know?
Many thanks and goodl luck with this one!
Cheers!

Well,.
I phoned up T-mobile NL. and they said I might be under warrenty, since the device is less than one year old. The sent me an enveloppe for the device to sent back. So I did yesterday, including the ticket I got when I bought the device.
I would take 10 days (they said) to fix it and sent back. If it woudn't fall under warrenty the device would be sent back fixed with a bill...
I really hope it will be fixed without having to pay. I was really carefull with it...
Arjan

Hmm, I'm not that careful- I've got some scratches...
Anyway, it was VERY expensive weekend (I had to cancel my trip Germany- Lufthansa, only taxes refunded, canceled car hire reservation, broken screen in my PDA, ALMOST crashed my mondeo, some other unplaned expenses) so 200 more is not a big deal :twisted:
M8, hopefuly they will fix your PDA for free
let me know please!
Cheers!
Chris

I understand guys..what u all are going thru..my screen has broken not once but twice..n like some of u guys mentioned i had never put any stress on my device...still it broke..for the first change, i had to pay( i fought with imate management but they didnt do anything..i have a post about our conversations) but second time, i just sent them a single email and they changed my screen for free.
Too b honest, i feel imate jasjar have some design issues...just like a blot appearing on keypads(extreme top left n right side) because the cushion padding is not effective.
What ill suggest, we should get together and email these people..however iknow that wont have much effect but still..it might have some effect..

Cracked Screen :( .... Warrenty?

Hi,
Today I've just noticed that somehow i have cracked the screen on my XDA Exec I have no idea how this has happened, the phone has been in its Leather pouch, in clamshell mode with the screen inwards, in my pocket all day :?:
Just wondering what the warrenty would be like for a thing like this?? Im very pissed off as nothing of major force has touched it, i havent knocked on anything :?: And surely the whole idea of the clamshell & leather pouch is to protect it from things like this?? There are no marks on anything, im very puzzled as to how its happened
Anybody got any info about the warrenty please let me know
Thanks
Matty

many many people have this problem. I myself had it 2 months ago. I was always very careful with my device, but some day I took it out of my pocket and the screen was broken.
I had to pay to T-mobile NL in order to receive a new one, 130 euro, and was forced to extend my contract with another year.
Good luck!
a

Hi
Search as there are various posts about o2 and their replacement under warranty. Here's one thread I contributed to for starters
Broken screen
:wink:

I too had it happen to mine. The screen is too flexible and all it takes is sitting down wrong with it in your front pocket. Mine was even in a Piel frama leather reinforced case. Nice case but doesnt really do much to protect the unit.
I had mine repaired by pocketpctechs for $259.
I have since gotten the aluminum case and had no prblems since. I have even dropped my MDA on concrete and the road about 3 times with no effects tahnks to the aluminum case.

MattyPW said:
Hi,
Today I've just noticed that somehow i have cracked the screen on my XDA Exec I have no idea how this has happened, the phone has been in its Leather pouch, in clamshell mode with the screen inwards, in my pocket all day :?:
Just wondering what the warrenty would be like for a thing like this?? Im very pissed off as nothing of major force has touched it, i havent knocked on anything :?: And surely the whole idea of the clamshell & leather pouch is to protect it from things like this?? There are no marks on anything, im very puzzled as to how its happened
Anybody got any info about the warrenty please let me know
Thanks
Matty
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Click to collapse
Do you get the option to purchase insurance for the phone in the UK through your carrier? I pay an additional $6 to t-mobile but it covers accidental damage etc...

Hi,
many people have this problem. Seems more and more like a production problem
good luck
a

I bought the phone off eBay, as my contract is on Orange and i was bored of my last handset! As such i cant get the insurance to get me a new phone!
Im currently trying to get in touch with the person i got the phone from on eBay to send me down a receipt in the chance of getting an O2 shop to send it away for me!

Same problem here! Feck!!!
I claimed under my house insurance and i got it Yippy. Now which is the best place to get it repaired?? noticed a few topics saying different places. But is any better than the other etc..
Thanks
B

Same problem here! Feck!!!
I claimed under my house insurance and i got it Yippy. Now which is the best place to get it repaired?? noticed a few topics saying different places. But is any better than the other etc..
Thanks
B

I dont know what to do with mine! I've gone back to my old phone now (Orange C600), i'm thinking just get the XDA fixed when i have the cash, as it is a cracking PDA. Besides, im going to loose LOADS of money on it if i sell it as it is
Will give the games developers some time to make some decent games for WM5 i suppose :lol:

mine cracked just few days ago.
rang O2 today and they are sending a replacement which will arrive tomorrow. £5 a month for insurance... cant be bad

Replacement Battery Covers for Xperia X1 (BLACK & SILVER)

I can get these genuine back covers cheap but will sell for £15 each if anyone is interested.

just bought 1 for $10.00

besides cnn where u got it from?

lyriquidperfection said:
I can get these genuine back covers cheap but will sell for £15 each if anyone is interested.
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LMFAO !!!!! In your dreams...
They can be found for 5 euro, so GTFO .

where to get them for the best price?(5 euro?) Im looking on my cover now and there are some scratches lol So if they are really that cheap I will buy a new one

well everyone else is making money on here from donations so i may aswell try and get in on the action! lol

£15 when i can get it at an official source for $15?

lyriquidperfection said:
well everyone else is making money on here from donations so i may aswell try and get in on the action! lol
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Well you just want to make profit, but that's a dumb way make profit...why don't you research and find a wholesaler to sell it to you so you can sell it for $10
The people who get donations deserve more money then they get (Because they provide to us, they DONT SELL TO US). And you aren't providing anything so I disagree with you.

dadeadman said:
£15 when i can get it at an official source for $15?
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And where do you think I get them from eh? I get direct from SonyEricsson but have sold loads on ebay for £20. some people pay more for the convenience! And I make a few quid at the same time!

I could just get it from the service centre i guess, like a few minutes of time

I sent an email to SE asking where to get a replacement because the black paint is mostly scratched away.
The told me to send them the SI-Number and they will send me a free replacement in the next 14 days.

romansvillage said:
I sent an email to SE asking where to get a replacement because the black paint is mostly scratched away.
The told me to send them the SI-Number and they will send me a free replacement in the next 14 days.
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LOL this is hot

two tone x1
anyone else tried this yet?

dinges000 said:
anyone else tried this yet?
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What is that? X1 lying on the table?

i would go with black front, silver back. where did you get the housing from? is it OEM?

the other way around, and yes its oem, was ordering the replacement parts with the repair guy (from an s.e. service point) and had him order the black parts. and kinda liked the result

everyone's nightmare aka where to get a new hd2 housing & screen (pics included)?

don't ask me how it happened, i'm just telling you that you can't rely on the HD2 drop test video on youtube... if someone knows a good place that will make my hd2 look like a new one again, please tell me!

Holy crap!!

Good luck on finding a new housing and screen. Might as well chalk this up as stupid/careless/accident and just get a new one.

pitchbend your not the only one mine was picked up by UPS yesterday afternoon and is off to HTC for repair.
When I first phoned the helpdesk hadn't even received the price list off the service centre. I had to phone them up the next day and then wait for Lee to call me back
Spares are like rocking horse crap at the moment and the only people that seem to have them are HTC's service centres.
I've been quoted £140 luckily the insurance will pay

pitchbend said:
don't ask me how it happened, i'm just telling you that you can't rely on the HD2 drop test video on youtube... if someone knows a good place that will make my hd2 look like a new one again, please tell me!
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Haha... Sorry for laughing, im not laughing at you. try to fix it under guarentee and say it happend wwith you thumb and pressed too hard or something
(its probaly not working that way but you can try, ''no'' you alreddy have and ''yes'' you may get)
Or maybe u can say: ''i have no idea how this happend, but i saw supicious little creatures jumping on the screen when i left my phone on the table at night''
This maybe sounds hillarious but i have said this one time when my SE w810 had a broken lcd. They said they done it for free because the funny make up story

Have you called HTC? Should be under warrenty? Not many other options...good luck.

Somehow I don't think throwing your phone off the ground will be covered by warranty!
Either pay the repair costs, or fork out for a new one I'm afraid.
I suppose you could buy a new one - and keep that one for 3 months until spares are available... then eBay it!

Do you people not have insurance on this phone?
Really, at £550 a pop, I would assume insurance would be a VERY sensible option.
And how the hell did you smash the bottom of that screen in?! Looks like someone stood on it.

madindehead said:
Do you people not have insurance on this phone?
Really, at £550 a pop, I would assume insurance would be a VERY sensible option.
And how the hell did you smash the bottom of that screen in?! Looks like someone stood on it.
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Click to collapse
Maybe it's just me, but I've never purchase any insurance for any of my phones. The last phone I've had was a $700 Diamond when it first came out. I check to make sure I have my phone on me at all time. NO. MATTER. WHAT. I've grown to the point where I'm very paranoid when I step out of my car and didn't feel the phone in my pocket. Everywhere I go, I make sure the phone is in a secure spot (ie, carrying case) if not, I will make sure it's in an enclosed pocket (front pants pocket). Don't ever put your phone on your shirt pocket or anywhere with an opening because when you bend over to pick up something...BAM!! Just simple reminders that many tend to overlook. It's just a higher level of awareness when you spend an upward of $700-$1000 for a phone.

hi,
first of all a big 'sorry you', i know how it feels when a brand new toy dies.... i think spareparts are not available at this early time after release. and the glas is maby a part of the display itself wich makes it expesive. so best will be to send to htc for repair.
DracoDrake said:
Or maybe u can say: ''i have no idea how this happend, but i saw supicious little creatures jumping on the screen when i left my phone on the table at night''
This maybe sounds hillarious but i have said this one time when my SE w810 had a broken lcd. They said they done it for free because the funny make up story
Click to expand...
Click to collapse
and if you want to try this, than you should send thme a copy of the book 'the wee free man' (i attached a picture of the cover), to proove your words .
regards mad.

to say that must be heartbreaking has to be the understatement of the year... lots of dude's don't bother with phone insurance but have you thought about claiming of your house and contents? If you have it the excess fee will surely be less than the cost of outright replacement...
yours in deepest sympathy

I'd go online and purchase some insurance, wait a few weeks and...

Thats nasty mate, I feel for you!
Insurance is all well and good but as with any insrance company the do not like paying out, you have to chose your words very carefully when telling them how it happened!

Know how you feel.
Oh,
That picture sent a shiver down my spine . Looks like the dog's been at it!
Year before last I got my shiney TytnII Christmas Eve, and trod on it Christmas morning. Certainly wasn't feeling seasonal after that.
Regards

When you are 16 years old, and owning a $1000 Sharp IQ8300M with 128KB RAM, and repairing your bike's tyre with a bucket of water to find the hole in the tyre, and you drop your $1000 dollar gadget in the bucket while bending over,
you will never, ever , ever ever put your phone in some risky place again. Ever. Ever.
My god the trauma hasn't gone! Anyone seen such device on ebay,
I need me one to get over it ...I just realized that..

That's disturbing.
You really need to put a NSFW or 18+ tag on something like that.

Whats a good place/company to get these insured? (in uk)

HSKalay said:
Whats a good place/company to get these insured? (in uk)
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Got mine insured through 'Supercover' - £9.99 per month covers my HD, and the wife and brother in law's iphones. Think (for the gadget mad) they do a 5 gadget cover for £14.99.
Feel your pain - my HD was replaced within 3 days of getting it thanks to an unzipped pocket.
Good luck with it!
EDIT - here's their link if it's any use
http://supercoverinsurance.com/gadget-insurance.php
EDIT - the wife has suitably informed me that Supercover now do the underwriting, and you need to go through a broker. Link attached
http://laptopinsurance.org.uk/gadget.htm

This site http://cnn.cn will get it, but it's still to early you need to be patient or rich. they are based in Hong kong I've bought a cover once and got it in three weeks (good quality).

hi,
while surfing the net im stumble upon this honkong guy , i dont know everything about them, and never bougth something from them. but they offer the frontglas with the touchscreen, so if someone is in need for it, this may help.
mad.