Database Users

Dropped phone = DEAD IMATE JAM ! *HELP*

Hello all,
I recently dropped my phone and when I tried to turn it back on, it wouldn't turn on. There's no light on anywhere in the phone. I opened up the phone and checked all the connections, seems like everything is still intact and connected. I have given up on trying to diagnose the problem on this phone, so i'm asking y'alls help. Could it just be a battery problem? or is it a hardware problem that's unfixable? Can I send this phone somewhere and get it fixed, if so, how much would it cost me? Thank You in advance.

Its more unlikely for the battery to get damaged on drop down. Its definitely a hardware. Hope your baby is still under warranty, the you can even get a replace done for free. Else the charge may vary by the diagnosis. Anyway i hope it wont be of much expense if the display is intact by the dropped force, probably there wont be of much damage.
Regards
Carty..

Hi,
I had the same prob. & send it to the service center. Luckily they replaced my phone for free. Still don't know what the real problem was, very unlikely the battery though cause I got it back with a half charged one (probably mine which I had to send in as well).
No good news for you afterall, I do really feel with you in these horrible times.
Regards, M

Yeah, i'm thinking of just buying another phone, because I don't have warranty on this phone anymore and even if I did, I have voided the warranty on it by opening it up. I'm still gonna get a new battery for it though, just to see if it is the battery, if not then I guess my loss. Atleast I found out that it wasn't the battery.

Does it show evident marks of being opened up by you? Cause that was the main reason I didn't try opening it, too afraid voiding the warranty. Though I had it unlocked & patched for BS too.
So I just gave it a try & in my case it worked out fine.
Refards, M

I suppose, problem is connected not to battery, but to battery cover/switch. Look at the photo: there is a pin on the battery cover. Usually, when cover is on the right place, it presses the switch down. Try to check at first, if switch is broken or not. When pressed, it have to short circuit. You can just short it by piece of wire and see, what's happened. If swich is not closed, jam will never turn on, even if you have charged battery, or AC adaptor connected.

JDark said:
I suppose, problem is connected not to battery, but to battery cover/switch. Look at the photo: there is a pin on the battery cover. Usually, when cover is on the right place, it presses the switch down. Try to check at first, if switch is broken or not. When pressed, it have to short circuit. You can just short it by piece of wire and see, what's happened. If swich is not closed, jam will never turn on, even if you have charged battery, or AC adaptor connected.
Click to expand...
Click to collapse
I tried that already, but I will check the cover and see the latch on the battery cover is broken or not, maybe it is. I'll try it when i get home.

if you want to salvage it for parts, I'll buy the ear piece (mini speaker in the front) from you.

balut said:
JDark said:
I suppose, problem is connected not to battery, but to battery cover/switch. Look at the photo: there is a pin on the battery cover. Usually, when cover is on the right place, it presses the switch down. Try to check at first, if switch is broken or not. When pressed, it have to short circuit. You can just short it by piece of wire and see, what's happened. If swich is not closed, jam will never turn on, even if you have charged battery, or AC adaptor connected.
Click to expand...
Click to collapse
I tried that already, but I will check the cover and see the latch on the battery cover is broken or not, maybe it is. I'll try it when i get home.
Click to expand...
Click to collapse
tried it when i got home, but still no luck. Do you guys know where I can send this to? and how much do I expect to pay? Thanks!
LordPhong said:
if you want to salvage it for parts, I'll buy the ear piece (mini speaker in the front) from you.
Click to expand...
Click to collapse
I'll have to wait and see first, maybe my phone can still be saved.

Oh man, i'm so relieved right now. This whole time I was wondering if I had to buy a new phone, since my jam is broken. I just found out that the US service center for HTC is located right by my house. It's just a relief, I will stop by there office on monday to see if they can fix my imate jam. Thank god !

Hope the best for you @ very low cost.
M

dropped off the jam there this afternoon, the cute lady service tech took my jam and said she'll run some diagnostics on it and call me whenever she gets done with it. Hopefully it's fixable.

My is Wizard Dead. Please help

I got a used wizard today,it is a few weeks old I also got a cradle with it.
I pluged in the cradle to the USB port and the charger to power, after playing with it for 1-2 hours I placed the wizard on the cradle to charge and after a few mins i noticed that it was over heating. I removed it from the cradle right away and noticed that the battery was droping 1% every minute or so. After it was down to 27% i removed the charger and left only the usb connection and placed the wizard on the cradle again. it was charging fine, when it was up to 90% removed it from the cradle and again was droping fast.
When it was down to around 25-30% of the battery I did a soft reset and since then I can never get it to start again also the red charging light does not show.
What the heck is wrong with it? I also get a light burning smell from the bottom of the wizard where the connector is located.
Any help?
I need your lights guys.

Don't like the sound of the light burning smell, that sounds like an electrical fault. It looks like your battery has died and the wizard battery setup is well known to do this. You need to plug it into the official mains charger (not the usb one) as this has an output of 1A, enough to kick start the wizard battery into life and start the charging. You need to wait a short while though before the light comes on. If this fails try to get a new battery and try that. Any more light burning smells and it needs to go back to the supplier.

I would suggest that you send it back to replace/repair. The rapid dropping of the battery power suggest that it is using power somewhere (illegally). I've heard cases of battery caught on fire, etc. and I won't suggest you to use it anymore until you sort out the 'burning' smell.

First of all thanks for your replys.
I pluged the charger on it and the red charging light came on after a while.
charged for over 6 hours and its still red? I think after been charged should change to green? right?
anyways after all that still doesnt want to turn on. I got it to start a couple of times but only to the point that shows the splash screen with the rom numbers and then it turns back off.
Should I give it a smash across the room on the wall? done that with some other things and worked just kiding.

Forgot to add that up to the point when i did the soft reset the device was working fine except the charge drop. Soft reset was done while it was working ( turned on)..... if thats any help.

i thinking u need flash phone with jafwm
and here u will find 3 flashs
www.gsm-support.info

fonec said:
i thinking u need flash phone with jafwm
and here u will find 3 flashs
www.gsm-support.info
Click to expand...
Click to collapse
That ain't gonna do jack sh1t to it. If it can't start to get into bootloader, it can't flash....and it's not a flash issue.
Usually the red light means power but not charging - happens to my qtek 9100 when I let it get too flat and I have to remove and insert the battery while the mains adaptor is attached - others have to 'jump start' the battery by directly connecting to a PSU - I wouldn't do this with yours.
From what you have said it sounds like a short somewhere. Any signs of water damage? Warranty? What Wizard do you have and what country are you in?
Richard

I got the wiza 200 O2 xda mini S from a guy in UK from ebay. The idiot sold me a cradle for it with an adaptor that says 12V on it (Like an idiot that I am i just noticed that) but then again how am I supposed to think that he gave me an adaptor that its not made for it when it says on the back of it "for Imate - Kjam". Do you guys think thats what burned the **** out of the unit ?
dont forget that some times turns on shows the ROMS numbers and turns off.

No water damage... I think its on warranty... I live in Greece.

Might not be the cradle - it could be it steps down internally to 5v. Use a meter and check what it outputs to the phone. Warranty with XDA's are 2 years to the *original* purchaser. As they are only supplied with an airtime agreement then that isn't you.
Richard

have you tried changing batteries to a new one? Seriously, thats the easiest thing you could do right now and you could actually get results.

Ok this is what I did.
Removed the baterry from the device,
got a 12V 1 Amp power supply that I had lying around and give it a few shots connecting it to the battery giving it an electro shock.
(If you're going to try this be very carefull.<<<< DONT LEAVE the power supply connected to the battery>>>> just give it a few shots 1 second on and off.
That was it.
It started working, device turned on and now its charging (I think) yellow light is on.
I'm going to leave it on for a few hours and see what happens.
Wish me good luck. I'll let you know soon.

ok... this is what happend.
Battery is drained and its not charging due to a blown fust on the main board.
I open the phone and placed and solder a little wire over the fuse.
Still does not charge. ^%$#%$#$^%$*
Before I replaced the fuse or should i say short it the yellow light would come on for a few min and then red again. Now when I charge the battery with another external power supply the pda comes on for a few mins and then dies again. ( no charging light whatsoever).
Does anyone know where to get a mainboard for it and about how much it costs?
Asking for help again.

SmartMan said:
ok... this is what happend.
Battery is drained and its not charging due to a blown fust on the main board.
I open the phone and placed and solder a little wire over the fuse.
Still does not charge. ^%$#%$#$^%$*
Before I replaced the fuse or should i say short it the yellow light would come on for a few min and then red again. Now when I charge the battery with another external power supply the pda comes on for a few mins and then dies again. ( no charging light whatsoever).
Does anyone know where to get a mainboard for it and about how much it costs?
Asking for help again.
Click to expand...
Click to collapse
Hey man, sorry to hear about that.
The best you can do is to claim your money from ebay.
You probably killed it when you pluged in the 12V PSU. That's 230% of the normal Volts! Otherwise sell it for parts.

I'm in the process of claiming the money back from the IDIOT that sold it to me.
Lets see if that part of Ebay works as good.

SmartMan said:
I'm in the process of claiming the money back from the IDIOT that sold it to me.
Lets see if that part of Ebay works as good.
Click to expand...
Click to collapse
Doubt it. Did you ask the seller for help before opening the phone and voiding the original warranty on the device?
SmartMan said:
ok... this is what happend.
I open the phone and placed and solder a little wire over the fuse.
Click to expand...
Click to collapse
Not a good idea IMO as now the blame is on you as previously he may have been able to get warranty service from the original vendor.
Richard

I did ask.
He is not the original buyer.
what was I suposed to do.... track back 2-3 buyers to find the original... send it to him so he can have it repaired? Anyway it was out of warranty because of the burned fuse that says that some other charger was used with it.

I had a similar thing happen but fortunately not as bad as yours. Twice now my battery has mysteriously drained completely. The last time when I tried to turn the unit on, it flashed the boot screen for a couple of seconds then poof, no more juice. When I plugged it into the USB port, nothing, no lights, no charge, no recognition from Activesync, I thought the unit was fried. I use Tmobile and got to admit they did send me a replacement fairly quickly. Before I packed up my unit I thought maybe I should plug it in using the wall charger and presto, it came on and is working fine. I have no idea what causes this but do know that if the battery is completely discharged the USB port can not over come this to put a charge on.

Same thing happened to me, kind of strange though. The charge was perhaps 70% to the best of my knowledge. I flashed it with Mr. Clean ROM and booted it up.. it came in fine into WM5, then it started the installation of the 3 progs or whatever comes with Mr. Clean.. after the second finished the unit just died *poff*. Screen blank, no responce to power buttons or any other buttons for that matter.
I've tried taking out the battery for different intervals of time, no luck. I've tried using the AC charger, no luck. No lights, sounds, telepathy or matrix ****.. it just lies there like a dummy phone.. hmm what to do. Bought it from a guy in UK (im in sweden) on eBay, don't think I will have much luck there.. even though it's brand new...
Any thouhgts?

I have had this problem - I bought a replacement battery and all is now fine. Another thread in this group states that the battery cannot charge without the OS up - so if the battery is completely discharged then it is impossible to charge through the phone. The only solution seems to be somehow to charge the battery directly - as appears to have been done earlier in this thread.
Chris
p.s. if anyone knows of another way to do it I'd be interested to hear as I'd like to revive my old battery and keep it as a spare

very dead exec

Having not use my exec for a bout a month I now find it will not start or take a charge (battery has 3.8v ) but it will not power up ,it is still in warranty BUT I have changed the rom ,so don’t know if o2 will repair it
If I use the wall charger a LED flashes on for about 1 second ,if I plug in to usb lead on pc (with battery removed) red led comes on any ideas appreciated

towinguk said:
Having not use my exec for a bout a month I now find it will not start or take a charge (battery has 3.8v ) but it will not power up ,it is still in warranty BUT I have changed the rom ,so don’t know if o2 will repair it
If I use the wall charger a LED flashes on for about 1 second ,if I plug in to usb lead on pc (with battery removed) red led comes on any ideas appreciated
Click to expand...
Click to collapse
Problem indeed.... Firstly, I wish I could offer some constructive solutions, but afraid not.... it does sound like a worn battery, and maybe worth trying (or borrowing) another one to flash?
I take it as you refer to it as an 'Exec' that it is the O2 branded one? If it is, from my experience with the O2 technical support, they really don't have a clue. I would assume that they would send an exec straight to HTC for testing. It's a complete last resort, but if you were to tell them that your unit was dead and they were to take it in, they wouldn't be able to solve the problem before they sent it back to HTC. This is of course after you have clarified it's not just a dead battery cell.
Best of luck with the thread and hoping someone a bit more experienced can help.

So, let me get this straight, your universal does not turn on (and by turn on I mean that you see the familiar wm5 screen with your apps, etc.), no matter what have you done, and the only way to have the charging led on is by connecting it to USB port with the battery removed?
If this is the case, you might have a dead internal battery charging/power supply circuit, i have repaired some old Ipaqs with this failure, most of them failed due to a defective battery, easily recognized by overheating when the unit was placed in charge, usually the overheating increased slowly in time (months usually).
I don't want to be misunderstood, but all these devices have a way of turning of the LCD backlight, a long pressure on the on button does this, it can restores with the same long pressure, see if this is not your case.
If you have some electrical problem with your PDA you might take it to repair or you could try to do it yourself -if you're able to do it obviously-.
Anyway, try to get yourself another battery (you might ask for it to someone else with a uni), put it on and see.
I'm also assuming that you have tried to hard reset your device.
good luck

kecido said:
So, let me get this straight, your universal does not turn on (and by turn on I mean that you see the familiar wm5 screen with your apps, etc.), no matter what have you done, and the only way to have the charging led on is by connecting it to USB port with the battery remo....
good luck
Click to expand...
Click to collapse
Look maybe this will give you some hope. Yesterday I took my Htc Typhon (smartphone) after a long time, the battery was die. I tried to charge via usb, and nothings happened, then I tried to use a usb charger and nothing happened neither. Finally I charged the battery alone on an universal battery charger and after 30 minutes my phone was alive again.
Hope it will help you!
Felipe

kecido said:
So, let me get this straight, your universal does not turn on (and by turn on I mean that you see the familiar wm5 screen with your apps, etc.), no matter what have you done, and the only way to have the charging led on is by connecting it to USB port with the battery removed?
If this is the case, you might have a dead internal battery charging/power supply circuit, i have repaired some old Ipaqs with this failure, most of them failed due to a defective battery, easily recognized by overheating when the unit was placed in charge, usually the overheating increased slowly in time (months usually).
I don't want to be misunderstood, but all these devices have a way of turning of the LCD backlight, a long pressure on the on button does this, it can restores with the same long pressure, see if this is not your case.
If you have some electrical problem with your PDA you might take it to repair or you could try to do it yourself -if you're able to do it obviously-.
Anyway, try to get yourself another battery (you might ask for it to someone else with a uni), put it on and see.
I'm also assuming that you have tried to hard reset your device.
good luck
Click to expand...
Click to collapse
thanks for all the help
1 it will not turn or power ,no led no screen
2 battery dose get hot when charging
3 screen has not been dimmed
its back at o2 shop now we will see if they repair it and ill report back !!!!!!!!!

Grilloman said:
Look maybe this will give you some hope. Yesterday I took my Htc Typhon (smartphone) after a long time, the battery was die. I tried to charge via usb, and nothings happened, then I tried to use a usb charger and nothing happened neither. Finally I charged the battery alone on an universal battery charger and after 30 minutes my phone was alive again.
Hope it will help you!
Felipe
Click to expand...
Click to collapse
hi thanks for the reply i have had the same on a m600 ,would not charge from usb or car kit but did start with mains charger
i have tryed hard reset but it will not do that either
battery is stuck at 3.7v even after trying to discharge it with a small bulb
thanks
John...

This is something I've had happen in the past.
Try taking the battery out, and put it into a ziplock back, and place it in the freezer for a few hours. I know, I know, it sounds ridiculous. But sometimes, just sometimes, it will reactivate the cells, and you'll be able to charge it after that.

well done o2 uk
well as said before took my phone back to the O2 shop and sent it off to the service centre. The report came back that the main board US .not only did i get a new exec but But a new boxed one and a full set of all original parts !!

i had this problem when i first got my SPV m5000..i took it to the orange shop...(the people where nice) they kept it for few testing and said...
battary was faulty...so they gave me a new battery XD

TyTN dead

Hallo
I am having a serious issue with my tytn. It seems to be all dead. When I plug it into the power supply there's a red light, but that's the only sign of life.
I cannot turn it on on the on button and I cannot soft reset it. I have tryed to reinsert the battery, but nothing seems to work.
It happened overnight, but can it be a liquid damage. I have had it in my pocket, so maybe that has damaged it, allthough it worked fine yesterday, when I had it in my pocket.
I had a similar issue with another pda I had, a pocket loox 600, where it suddenly went dead, but after a few days it woke up again. Could this be the same story, or do you have any other suggestions for what has happened to it?
Magnus

Not likely to be a problem with the TyTn but with the battery. Try the suggestions here: (often caused by leaving on charge overnight.)
http://forum.xda-developers.com/showpost.php?p=1077622&postcount=6
But otherwise it's a new battery I think.
Mike

Magnus91 said:
Hallo
I am having a serious issue with my tytn. It seems to be all dead. When I plug it into the power supply there's a red light, but that's the only sign of life.
I cannot turn it on on the on button and I cannot soft reset it. I have tryed to reinsert the battery, but nothing seems to work.
It happened overnight, but can it be a liquid damage. I have had it in my pocket, so maybe that has damaged it, allthough it worked fine yesterday, when I had it in my pocket.
I had a similar issue with another pda I had, a pocket loox 600, where it suddenly went dead, but after a few days it woke up again. Could this be the same story, or do you have any other suggestions for what has happened to it?
Magnus
Click to expand...
Click to collapse
If it is moisture damage likely there will be a red dot inside the case under the battery. If no moisture then it will still be white. These have been known to activate due to sweat in a pocket, or humidity so they aren't 100% indicative of moisture damage. But if it is red you are 100% out of luck for warranty replacement.
As the previous poster stated your issue is most likely a bad battery though, I would try replacing that first.

Zzan said:
If it is moisture damage likely there will be a red dot inside the case under the battery. If no moisture then it will still be white. These have been known to activate due to sweat in a pocket, or humidity so they aren't 100% indicative of moisture damage. But if it is red you are 100% out of luck for warranty replacement.
As the previous poster stated your issue is most likely a bad battery though, I would try replacing that first.
Click to expand...
Click to collapse
First: thank you for the quick replies.
Which red dot are you refering to? There is a white dot above the battery by the camera. On this white dot it says "void" with red script.
Magnus

lol it says void? that doesnt sound good..

Madcap180 said:
lol it says void? that doesnt sound good..
Click to expand...
Click to collapse
No, the "VOID" sticker is there to make sure you don't open your TyTN, that way you you try to remove the screw under the "VOID" sticker, you essentially break the seal which means no more warranty for you.

ohhh ok .. lol I thought it was like a drivers license hologram thing that says void when its been tampered with ..lol

I guess I will just have to hand it in for repair.. Luckily all the datas are syncronised with my computer.
Hope they find out what is wrong and repair it.
Magnus

Magnus91 said:
I guess I will just have to hand it in for repair.. Luckily all the datas are syncronised with my computer.
Hope they find out what is wrong and repair it.
Magnus
Click to expand...
Click to collapse
Did you try my suggestions in my link above - no guarantee they will work to get the battery going, but worth a try.
Mike

Note that the LED can also be red just if the battery is 100% out of juice. The PDA also won't turn on if this is the case, even if you have it plugged in.
If you leave it charging for a few minutes, it will turn to amber and the PDA will be able to turn on.
Also, don't be afraid to hit the reset button if it just won't turn amber.
If you're still stuck, yes you will want to start by swapping out the battery.

Mike: I tryed to insert the battery while on charge, but nothing happened. Now I have taken the battery out and will try the steps again in an hour.

General information on a NO POWER on situation!

The HTC One (m7) was a incredibly designed device, with one problem repair-ability.
Some back story I created a 5v OTG charge out of cardboard, washers, and a hacked up USB - mUSB cord.
Worked great when I tested it, used rechargeable AA batteries. Well stupidly i crossed the negative and positive wires by accident. The phone instantly powered off. But no smell of smoke or burning. Would not power on and no charge light. Button reset would not work. Completely dead, or so you think!
This could be substituted with a nice power surge in normal circumstances, but I'll continue.
So I took a chance, disassembled the phone and disconnected that battery, low and behold it came back to life.
So there is very good circuit protection built into this phone. So as general advice, if you run it a situation where your out of warranty and your phone wont power on try disconnecting the battery before chucking it for a new one.
Only problem is they are so hard to get apart I shattered the LCD, touch part was ok though which is kinda funny. Anyways I got a whole new shell and screen assembly coming and I'm gonna modify the tabs so its easier to access the inside of the phone should the need ever arise again.

yeah, great tip, lets all smash our screens to reset the battery..
How about not rigging up a dodgy charging option and use it normally and safely, would be much less costly...

I think the story is interesting and adds knowledge to the forum. I wouldn't take it as a advice, but it does let you know that even when it seems that your phone has been killed by a hardware issue, it can still come back to life. Maybe if he had left it unplugged for some time it would eventually had worked without intervention.

twerg said:
yeah, great tip, lets all smash our screens to reset the battery..
How about not rigging up a dodgy charging option and use it normally and safely, would be much less costly...
Click to expand...
Click to collapse
I'm pretty sure the tip wasn't "let's all smash our screens to reset the battery".. it was more along the lines of "you may not be dead in the water if you don't get any reaction from the power button". I think if he were to write a tutorial, "Smash the screen" wouldn't be a step...

homeslice976 said:
I'm pretty sure the tip wasn't "let's all smash our screens to reset the battery".. it was more along the lines of "you may not be dead in the water if you don't get any reaction from the power button". I think if he were to write a tutorial, "Smash the screen" wouldn't be a step...
Click to expand...
Click to collapse
My point is that he attempted to fix it himself, knowing it is a hard phone to open.
By doing so he shattered the screen.. this will happen to others so why follow the suggestion.
Would have been avoided if he did not make a dodgy peripheral and instead used known safe charging options..
I would send it in for repair instead of attempting an unknown fix.. Each to their own

i crossed the negative and positive wires by accident too and the phone wos death ,i do nothing ,after half hour power get back and phone turn on normally and work like nothing happend