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Ok, so the vibrate feature no longer works on my device. Whether it be the vibrate profile (phone stays silent but no vibrate), Haptic feedback is no longer working in keyboard and neither is the haptic feedback in HTC Sense and inc bootup.
I sent detailed info on my fault, phone was sent last friday. Vodafone sent me a txt saying they had received my device on Monday morning and then sent me another txt at 19:50 saying that the device is on it's way back to me fixed and would be with me tomorrow by Royal Mail and make sure someone would be in.
I then took the day off unpaid and the device never arrived until this morning. I was so excited to get it back but already annoyed due to losing pay yesterday. Opened box and there was my baby. I popped in my battery and no vibrate during boot?? No haptic feedback in keyboard (checked settings)??? Then tried vibrate profile and rang my phone, surprise "No Worky" phone silent and no vibrate. ??? Checked accompanying documents. One is a check list from engineer. As Follows:
"Reported fault Resolved Tick (No it's not)
Data Content Cleared Tick
Latest Version Software Same as sent
Established Live Call Tick
Incoming Audio (speaker) Test Tick
Display Test Tick
Keypad Test Tick
Imei: *********************
Date Test Completed 25/01/10"
Then letter says:
"hank you for sending your phone to us for repair, we are pleased to say that the fault has been fixed.
What we've done
One of our engineers has throughly tested your phone. The fault on your device has been corrected by upgrading the software to the latest manufacturer approved version. If you mentioned any other faults when you booked the repair, these will have also been fixed.
As part of the repair process, we have given your phone a full internal service including upgrading the software inside the phone, as this is how many faults are fixed. The software is responsible for many aspects of how the phone actually works and though you may not expect it, upgrading the software can increase battery life and memory capacity, and provide you with a more up to date phone.
If you need us again
You can pop into the shop or call customer services, blah blah blah."
Well what BULL. The software is the same as previous (before sending) Phone has not been fixed. I lost a days pays (although my choice I surpose for doing as they asked) And I'm now worse off.
I popped into vodafone store and they said they could do nothing as they dont sell that phone instore and were not even aware of the model. See said call 191 from phone. And all they would do is send it off again. I'm reluctant to do this as I'd be without a phone for further number of days. working virtually non-stop over next couple of weeks so being in to recieve the phone may be a prob. I just feel like taking they phone and both signed documents to a solicitor.. They clearly state it's been repaired but it's not. Exactly the same as was sent. Well as soon as contract is up with vodafone I'm going back with O2. First time with Vodafone and also my last!!
Sorry for the rant. Any Idea's? What would you do? Should I send it off for repair again or demand a replacement or just shut up and take it like a *****???? Thanks for listening... Anyone a Solicitor?? lol
Just for reference, the shops, the internet shop, and the phone shop are 3 different branches of the same company. They do not share deals, devices, staff, or even knowledge. This is quite common, and normal for most (if not all) of the major providers.
Anyway, I'd ring back and just explain to them what you've explained to us. Try and stay calm with them but be very persistent. Don't end the call till they've acknowledged what the fault is by telling you what they've recorded on your notes, and they've agreed to once again collect the phone.
If you do need a phone while it's away (do you? You already received text messages from them last time it was away), they may be able to arrange one of the shops to do you a loaner for a while, but it will be a piece of crap that will make you blush when you have to pull it out in public.
My best advice would be to not get angry on the phone with them. It's done, and the person at the other end of the phone isn't responsible for the problem. Too many people start these conversations aggresively, and that won't get you any further. If I was CS staff and someone rang up and started ranting at me immediately, I'd be disinclined to be as helpful as I could.
I know it's crap, but it is what it is, and the phone simply needs fixing or replacing.
Good luck, and let us know how you get on.
Thanks for your quick reply. The only reason I popped in store was because the letter said I could and I was going into town anyway so took my chance. I was very pleasant on the phone (couldn't have been anything else as I have a really sore throat and a blocked nose, lol) In fact i'd say that the Welsh guy from customer services is about the only thing Vodafone currently have going for them. He was great and very polite. Just waiting on his supervisor calling me for a chat but said it could take up to 48hrs.
Will keep you informed, Just cant believe they say that the problem is fixed. Well gonna keep smiling and looks like i'll have to use my mates pink flip up phone again for a while. uughhh, I'm not gonna hear the end of that I can tell you.
i tried searching the google for solutions to these, but couldn't seem to find any solutions in the "other" forums that came up in the results. i was hoping someone here might have an answers.
coming from WinMo, the biggest annoyances on the hero for me are:1) when i'm playing music off the phone and i receive any sort of notification, the music pauses for like 2 seconds plays the notification sound pauses then resumes the music instead of the just playing the notification sound over the music the pause happens even if i have the phone set to vibrate mode...just no notification sound..this is extremely annoying. 2) also i noticed the power button and end call button are the same button which is ok, but when i'm leaving voicemails i have a tendancy to just hit hang up when im done however i noticed that if the screen goes off during my call and i press end call it just turns the screen back on instead of ending my call...extremely dangerous when leaving messages..
does anyone have any solutions or workarounds for these?
thanks!
The AOSP 1.6 roms solve the issue with the end button, as it is the ONLY way to hang up a call in vanilla Home Android. Notification w/ Music? Didn't test that yet, but the 1.6 roms are definitely worth a try. I'll get back to you on the music notification thing. Hope this helped.
EDIT: Apparently it solves both issues. Hope I helped you with this. If you like Sense UI, the AOSP roms aren't for you, they do away with Sense.
HeroMeng said:
The AOSP 1.6 roms solve the issue with the end button, as it is the ONLY way to hang up a call in vanilla Home Android.
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Can you clarify this a bit? What do you mean by it is the only way to hang up a call? Are you saying in AOSP the screen just stays on for the entire duration of the call?
if you press the "menu" button after the screen shuts off during a call, it'll turn back on, at which point you can either press the red button, or the "end call" button on the screen.
Or, if you pull the phone away from your ear and see that the screen is off, and want to end the call, hit the red button twice in quick succession, and it'll turn on then hang up within a second or two
The idiot who decided to make the power button and the hang up button one button should be shot, IMHO! Yes there are workarounds and ways to handle it but they require too much thought and it's just way too easy to hang up on somebody.
Also, the interrupt the music (or podcast) to play the alarm is dumb too. Additionally it's not like they pause the music rather the music runs onward and, if you happen to be listening to a podcasts where the words are important you can miss key concepts and have to rewind.
I've flashed the 2.1 ROM with HTC Sense. I would not put it beyond the HTC guys to have messed it up and made it so that the alarm still interrupts the music. The power button thing is definitely not solved in this ROM.
But by far my biggest complaint is improper handling of AVRCP. 2.1 is better but it's still not even good. If I start Google Listen and am listening to a podcast then I can hit pause on my bluetooth headset and it works. If, however, I navigate away from Google Listen then the pause button doesn't work at all. Often it'll start the HTC Music app and then I'll have both the podcast AND music playing. Brilliant!
just a thought but maybe you should have looked into the phone before purchasing. and being rude and saying that the 2.1 isnt any good is really insulting to all the devs that have worked really hard on that rom considering that it was built well before the kernel source came out. and im sorry but if you cant remember to hit menu and then end instead of just end then maybe you should just get a flip phone. as far as the notification over the music goes, gee lets think about this, your listening to music and you get a text hmmmmmmm maybe you want to be NOTIFIED that you got a text.
my advice. Either go back to a winmo phone or get a flip.
i don't think he meant to insult the developers..the hero is definitely a great phone and androids is awesome, but there are bugs and what better way to solve them them to point them out and discuss them.
its not so much that you cant remember to hit end twice or press menu and then hit end, but its the fact that you have to take the extra step. and text messaging thing, yes it lets me know that i have a text, but i would have known that if it played the sound concurrently or if it just flashed the lights, but ok that's not major issue i understand some people like to hear the sound separately. however, if i have the phone on vibrate and am playing music, it still pauses the music when a notification comes even tho it doesn't play the notification sounds..that's just plain ridiculous.
i mean if i'm paying for a high end phone i kind of expect to manufacturer to have done research and testing in UI and human interaction to address these kind of issues.
btw i found this app in market call "proximity sensor" that kind of fixes the end call problem. when you are on a call it uses the light sensor to detect if you have the phone up to your head and it dims the screen and turns it back on when it sees light. the only hickups are if you are in a dark area you have to hit back to get the screen back on as there wont be any light for it detect and also it doesn't turn off the screen just dims it..so might kill your battery a bit quicker, but all in all i tihnk it's pretty nice.
defaria said:
The idiot who decided to make the power button and the hang up button one button should be shot, IMHO! Yes there are workarounds and ways to handle it but they require too much thought and it's just way too easy to hang up on somebody.
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There's a good number of phones like that. Treo 700p, 755p, 800w, Samsung Rant, Sanyo SCP-3100 just to name a few. Actually, the Blackberry that I have for work is the only phone that I have used recently that has a separate power button.
I think I had a Nokia that had a separate power button.
ajaholic said:
i don't think he meant to insult the developers..the hero is definitely a great phone and androids is awesome, but there are bugs and what better way to solve them them to point them out and discuss them.
its not so much that you cant remember to hit end twice or press menu and then hit end, but its the fact that you have to take the extra step. and text messaging thing, yes it lets me know that i have a text, but i would have known that if it played the sound concurrently or if it just flashed the lights, but ok that's not major issue i understand some people like to hear the sound separately. however, if i have the phone on vibrate and am playing music, it still pauses the music when a notification comes even tho it doesn't play the notification sounds..that's just plain ridiculous.
i mean if i'm paying for a high end phone i kind of expect to manufacturer to have done research and testing in UI and human interaction to address these kind of issues.
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Actually, I like having to hit End twice. When I had my Treo phones (700p, 755p and 800w), I would always hit the red end button to turn on the screen. The problem is, if the screen goes off while you are on a call, I accidentally hang up on the person because I was trying to turn my screen back on.
I guess it is more of a preference.
So many things to say... First off wtphoto, I was not really given an opportunity to check out the phone at the time. Here's the deal: My last phone just broke - the screen would not turn on. Now for a long time I've been wanted to switch to Android but honestly I was waiting for the HD2 and Android to be put on it. I was unemployed at the time but just got a job up in Seattle. I was flying out to look for a place to live and I needed to keep in touch with head hunters, the contracting agency, etc. when, as I said, my phone died. So I bought the HTC Hero on a whim rather then going with another WinMo phone. OK. So stop assuming things and ask questions first.
Being rude?!? Hardly. You ain't seen rude yet. I was merely voicing my opinion. As for the "devs" as you say, we're not talking about HTC developers here - we're talking about ROM cookers and yes they work hard. But I don't think they are re-writing drivers or anything like that.
As for hitting menu first or whatever, listen, it's a legitimate complaint. It's foolish to make the button that turns the screen blank and locks it the same button that will hang up on the current call. Pick any other button!
As for the proximity sensor thing - actually the 2.1 ROM has that. However I rarely, if ever, put the phone up to my ear. I use a bluetooth headset - actually a stereo headset. Besides, the proximity sensor app simply and always blanked the screen and locked it. Let me repeat. I use my bluetooth headset. So I take out my phone and I dial the number. I don't even move the phone anywhere close to my face. The proximity sensor blanks and locks the phone. And often I'm about to talk to a menuing system where I'll have to hit 1 for English etc. To me the proximity sensor serves no purpose because often the first thing I need to do it disable it.
Perhaps unlike you wtphoto, I have ears which are capable of hearing both music (or spoken text) AND an alert at the same time! Point is this should be an option - you choose your way and I'll choose mine - OK?
But ajaholic is right - I was not dissing developers I was stating the problems I was having with the phone - much like the OP. You don't like my "tone". Tough ****! Get used to it.
Indeed if I'm gonna pay hundreds of dollars for a phone that I'll have to live with for years you bet your sweet ass I'm gonna be picky. Do your homework and remember Rule #1 - THE CUSTOMER I ALWAYS RIGHT. Further - Rule #2 - See Rule #1.
defaria said:
and remember Rule #1 - THE CUSTOMER I ALWAYS RIGHT. Further - Rule #2 - See Rule #1.
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not where i work.
Who is the customer of xda-dev? Dude needs to get a life.
theresthatguy said:
not where i work.
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HAHA Me Either, I get off on proving them wrong.
defaria said:
So many things to say... First off wtphoto, I was not really given an opportunity to check out the phone at the time. Here's the deal: My last phone just broke - the screen would not turn on. Now for a long time I've been wanted to switch to Android but honestly I was waiting for the HD2 and Android to be put on it. I was unemployed at the time but just got a job up in Seattle. I was flying out to look for a place to live and I needed to keep in touch with head hunters, the contracting agency, etc. when, as I said, my phone died. So I bought the HTC Hero on a whim rather then going with another WinMo phone. OK. So stop assuming things and ask questions first.
Being rude?!? Hardly. You ain't seen rude yet. I was merely voicing my opinion. As for the "devs" as you say, we're not talking about HTC developers here - we're talking about ROM cookers and yes they work hard. But I don't think they are re-writing drivers or anything like that.
As for hitting menu first or whatever, listen, it's a legitimate complaint. It's foolish to make the button that turns the screen blank and locks it the same button that will hang up on the current call. Pick any other button!
As for the proximity sensor thing - actually the 2.1 ROM has that. However I rarely, if ever, put the phone up to my ear. I use a bluetooth headset - actually a stereo headset. Besides, the proximity sensor app simply and always blanked the screen and locked it. Let me repeat. I use my bluetooth headset. So I take out my phone and I dial the number. I don't even move the phone anywhere close to my face. The proximity sensor blanks and locks the phone. And often I'm about to talk to a menuing system where I'll have to hit 1 for English etc. To me the proximity sensor serves no purpose because often the first thing I need to do it disable it.
Perhaps unlike you wtphoto, I have ears which are capable of hearing both music (or spoken text) AND an alert at the same time! Point is this should be an option - you choose your way and I'll choose mine - OK?
But ajaholic is right - I was not dissing developers I was stating the problems I was having with the phone - much like the OP. You don't like my "tone". Tough ****! Get used to it.
Indeed if I'm gonna pay hundreds of dollars for a phone that I'll have to live with for years you bet your sweet ass I'm gonna be picky. Do your homework and remember Rule #1 - THE CUSTOMER I ALWAYS RIGHT. Further - Rule #2 - See Rule #1.
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in rebut,
if you are unemployed why did you buy a $580 phone "on a whim" to begin with, I know for myself if I am spending more than $100 on something I am going to know as much as I can about the product BEFORE I purchase. second if you want to *****, ***** to HTC they are the ones that designed the phone, the devs here can only do so much. And yes if you actually read through the 2.1 thread toast and lox did have to re-write A LOT of code to get it working with the hacked up kernel that is on the CDMA hero.
I will agree that it would be NICE to be able to set the lock button like you can on the blackberry's, but it really isnt that big of a deal it took all of about 5 phone calls to get used to hitting menu then end. instead of just complaining why not try to get used to the way the phone works.
addressing the notification issue again, HTC built a phone that a MAJORITY of people liked. They can not design a phone just for you. deal with it or sell the phone and buy a winmo.
as far as your tone. untill you start compiling the kernel and cooking up ROMs, why not just be thankful that there are people out there willing to put in as much time and work as flipz, toast, lox, chuck, TTG, MoDaCo, GBhil and the rest and then release their work at no charge AND support the work that they do so that we as a community can enjoy our phones just a little more. Not to mention people like godzon, Noj, and Emerica who are putting out themes and add on's.
and the truth of the matter is that the customer is normally WRONG. most of the customers that I deal with are like you, they just want to find something to ***** about and try and get something that they feel they deserve but in actuality they dont.
as far as being picky, once again I point to the fact that you say you bought a $580 phone "on a whim" you cant be too picky when you do something like that.
Just an FYI on the Notifications and the sounds pausing - I think it is because our audio buffer is too small. Should be able to do something with it now that we have a kernel. I haven't touched the source much since it came out, but I'll see if I can at least track it down.
wtphoto said:
in rebut,
if you are unemployed why did you buy a $580 phone "on a whim" to begin with,
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I'm very much gainfully employed. I was between contracts and actually I already had a contract and was flying to Seattle to look for an apt to move to. It was no so much "on a whim" rather I didn't want to go back to a WinMo phone, which would have locked me into another contract and I needed a working phone for the journey to conduct business - apparently something you know little about...
I know for myself if I am spending more than $100 on something I am going to know as much as I can about the product BEFORE I purchase.
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That's because $100 represents a lot more of your disposable income than mine.
second if you want to *****, ***** to HTC they are the ones that designed the phone, the devs here can only do so much.
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Dude, I'm complaining about *software* problems. If the devs here are devs then what do they develop but software?
And yes if you actually read through the 2.1 thread toast and lox did have to re-write A LOT of code to get it working with the hacked up kernel that is on the CDMA hero.
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Wonderful.
I will agree that it would be NICE to be able to set the lock button like you can on the blackberry's, but it really isnt that big of a deal it took all of about 5 phone calls to get used to hitting menu then end. instead of just complaining why not try to get used to the way the phone works.
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Conform or else eh? Whatever you do do not mention that you don't like the way it works because lord knows somebody might fix it! Let me ask you this, why does it bother you so that somebody may wish to have it work in an more intelligent fashion instead of having to get used to an asinine way of doing things? And yes it is a big deal when you hang up on important people - perhaps you've never met any...
addressing the notification issue again, HTC built a phone that a MAJORITY of people liked. They can not design a phone just for you. deal with it or sell the phone and buy a winmo.
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Wonderful attitude there bud "Well everybody else likes it (because anybody who complains we call an idiot) so why don't you just shut up and get used to it". Regardless if HTC built the phone or not, surely the software could be taught to be flexible and - I'd say - reasonably intelligent (unlike some posters here).
as far as your tone. untill you start compiling the kernel and cooking up ROMs, why not just be thankful that there are people out there willing to put in as much time and work as flipz, toast, lox, chuck, TTG, MoDaCo, GBhil and the rest and then release their work at no charge AND support the work that they do so that we as a community can enjoy our phones just a little more. Not to mention people like godzon, Noj, and Emerica who are putting out themes and add on's.
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Did I ever say I wasn't thankful? If there's any doubt - thanks. However surely you're not saying that everything is 100% perfect and you allow people to have an opinion that differs from yours... Then again, perhaps not.
and the truth of the matter is that the customer is normally WRONG.
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And this son is why you'll never be that successful and $100 will always represent a lot of money to you - *YOUR* attitude.
most of the customers that I deal with are like you, they just want to find something to ***** about and try and get something that they feel they deserve but in actuality they dont.
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Ditto here too. Let's take the interruption when an alarm goes off. Surely some people like and perhaps favor that. But as assuredly others might prefer it not to. Who is right? Answer is both are right because they have different desires and neither is more right than the other. But you brand this as "a customer who just likes to ***** and get something they don't deserve".
as far as being picky, once again I point to the fact that you say you bought a $580 phone "on a whim" you cant be too picky when you do something like that.
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Well it was not $580 - it was used thus around $250 and I also got out of my contract. As I said I had the option of getting another WinMo phone and a 2 year contract or HTC Hero used with no contract. I took the later as I wanted Android and I figured I could update to other hardware (Nexus, HTC HD2 or whatever) and perhaps the provider down the road.
hey all,
i am from Austria, bought the Nexus S from intlo.com in LA in the states.
The phone was fine for 4 weeks, after that a bad squeezy noise starts when i am doing phone calls or when i receive phone calls.
No reset, no battery out, no SIM-card change did help.
Same bad sound when i use the earphones, so it seems like it is a real hardware issue.
Contact intlo.com, they told me to contact Samsung US direct.
I did that but Samsung told me that when the phone is out of the US they do not support customer service although i am having a US name and address where they can send it after repair or replace. They denied the support coz i was calling from an austrian phone number.
Now i contacted intlo.com again, they are very friendly and doing the pickup, repair and send back service for 230 US.
For all they are same curious like me using a new phone, importing from a different country - hands away from action like that. As long as you don´t need support it is fine!!!
An expensive experience i made now, i like the style and functions of the phone thats the only reason why i am doing the try with the repair service of intlo.com
But f... Samsung for their non support.
The funny thing, Samsung Europe is not supporting as well coz the phone is still not available here.
I wanted to give you all my experience with that my issues around that stuff.
best
is that the only bug that in the phone that is annoying you?
i think i have the same noise during some of the calls.
i don't think it is a hardware issue, if not i'll be getting it way more constantly
it only happens when i use SetCPU
yes: Samsunk customer support is really horrible, i've been more than a month without a phone, they lost it, and still having trouble finding me a replacement, i'm calling every day to get to the bottom of this
AllGamer said:
is that the only bug that in the phone that is annoying you?
i think i have the same noise during some of the calls.
i don't think it is a hardware issue, if not i'll be getting it way more constantly
it only happens when i use SetCPU
yes: Samsunk customer support is really horrible, i've been more than a month without a phone, they lost it, and still having trouble finding me a replacement, i'm calling every day to get to the bottom of this
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Hey,
well the problem i had from the beginning was that the speaker-volume, always a noise when the volume was too high. I could only reduce the volume to switch it to the highest point and then back to the lowest.
The bad noise starts 5 days ago, impossible to do many phone calls a day with this noise, same like you using the phone close to a radio.
I did a complete reset to factory-version 2.3.1, no apps installed nothing but still the same issue so it looks like a hardware issue.
I am looking forward that intlo.com is organizing a replacement for this phone now.
They're just being safe. Anyone can claim to have a U.S. address and call from another country. Should have just used Google Voice and called back if it's all because of the number you were calling from.
I mean, when you give them a Name, address, phone, email whatever and they don´t have any costs with that there is no reason for that reaction.
To tell me that the phone is losing the warranty coz it is out of the US is the biggest bull**** i have ever heared.
Which mobile phone stays in the country where you bought it all the time, well then it is not a mobile phone.
This service is a shame for an international company. Let´s f... the customer, thats their target, sad but true.
I really just need to vent about this...
I initially emailed on 05/09/2015, I've made it nowhere in the RMA process other than verbally assaulting their tech support (I only sort of feel bad). I've been moved around to five different people. The first three told me the exact same thing. The fourth did what the third said they would, and the fifth is what the fourth said they would be.
05/09/2015 Melissa wanted a video of the problem.
05/15/2015 I told her that's not something I should have to do for a well documented defect.
05/17/2015 Chris wanted a video of the problem.
05/17/2015 I told Chris I didn't have another device to record video with and again said I thought it was ridiculous I had to do this.
05/17/2015 Chris requested a screencast video of the device showing its ghost touches.
05/17/2015 I told Chris that it was a cool day so that the device was not acting abnormally at the moment and asked if I should warm it up in the oven.
05/17/2015 Chris thanked me for the reply and said we would pick up once the problem showed again. 05/17/2015
05/17/2015 I sent Chris a link to "lmgtfy" with the search query "one plus one touch screen issues". 86.8M results. I then told him if we waited for my device to show the defect again, that I could be in a life or death scenario and being unable to unlock my device is just... I'm dead. Worst case, but seriously you guys. It could happen. 05/17/2015
05/17/2015 Chris again thanked me for the reply and said he would be escalating it to the proper department for assistance. 05/17/2015
05/19/2015 Elmer wanted a video of the problem, and pictures of the device.
05/19/2015 I told Elmer I didn't have another device to take video or pictures with, and then suggested he do an Advance RMA so that I could take pictures with a properly function OPO.
05/19/2015 I was with a friend that day and I low and behold, the scenario where I couldn't unlock my phone showed up! So I sent it to them.
https://drive.google.com/file/d/0B4MvQwyeqEj2M1dQSWNMaFdNOGs/view?usp=sharing
05/20/2015 The next day I send another screencast video of my phone.
https://drive.google.com/file/d/0B4MvQwyeqEj2X3BlVW5tYURHZzA/view?usp=sharing
05/21/2015 I send them an email saying I like how quickly the replies were when I was fighting them on the videos, but then don't reply when I do. I also told them they had lost me permanently as a customer. "it's good to end bad relationships early."
05/22/2015 Chrystle sends me links to two different zip files. One called, ONEPLUS+ONE-FIX-Windows.zip, and the other OPO-Display-patch.zip. She informs me that they are Windows or Mac only.
05/22/2015 I send two different messages, one saying that I do not run Windows or Apple operating systems on my computer, requesting that I get something that will be flashed in recovery, or something that could work with Linux. Fast forward through my work shift. I get home and download the files anyway and extract them. there is a .bat file in there with a bunch of commands flashing partition files using fastboot. open up a terminal and I start copying and pasting the lines so I don't make any mistakes. Get to the one about flashing the userdata partition, and the script as a typo. the file has a capital G and the script is showing a lower case g. Those are 500MB "patches" just FYI. One did nothing, and the other made it worse. They were both CM11S. http://i.imgur.com/bEq9Boy.png http://i.imgur.com/InuCpLo.png respectively.
05/23/2015 I send several messages. It's early AM but I send an email asking if it's amateur hour because of the typo in the first rom. Then another message saying that the typo was also in the other patch zip. Yeah, that's right. both zips had the same typo'd batch script. It's funny they treat us like we know nothing. I finish the email with "Idiots."
05/24/2015 Cherie asks if my device was ever dropped, bumped(???), or exposed to liquids. Also goes on to explain that the CPU and Camera are close together and that the camera material transmits heat quickly so the device can feel warm there. Then suggests I close apps running in the background. Also then recommends that I recondition the battery by fully charging and discharging it three times. And also says not to use the phone while it's charging because it needs to rest. She then wanted me to install a multitouch testing app to screencast, and also requests pictures.
05/24/2015 I say I've never dropped the device, and am unsure what they mean by bumped. And say the device hasn't been anywhere near water in my possession. (near enough to cause an issue anyway). I'm just going to quote myself here, "What causes overheating of the display? And my typing is not the problem. HTC MyTouch 4G, Samsung Galaxy S3, LG Nexus 4. Those three devices could keep up with me. Ah, those were the days. Such fond memories of accurate touch screens.S o the CPU is close to the other components in the phone? That's amazing! How do you do it in such a small package? Crazyness. Though, my Nexus 4 is even smaller, must be magic to be able to fit the cpu and camera in there together. Material of the camera transmits heat... Well, most things are conducive of heat. I close background apps frequently enough. I keep the screen brightness close to 50%. The phone needs a rest while charging? Why is that? Did it get fatigued? Is it tired? Did it have a long day? I've never had an electronic device that "needs to rest". Sounds like YOU NEEDed to improve the cooling capabilities of the device. My battery usage is also not abnormal, nor under heavy load does the battery get hot. I get 7 hours of screen on time. That's absolutely amazing! Now if only I could use it for those 7 hours I'm able to turn the display on. Common problem with Li-Po batteries that are old. Are you saying I have an old battery in my device that needs to be reconditioned? I better not since I've only just bought the phone a month ago. Pull the notification drop down menu down, press the back button, and restart the device... What? How's that any different than just rebooting it? The last step of this RMA process pretty much sealed the deal that yall are idiots, and this is just kind of the icing."
05/25/2015 Cherie requests pictures of my device. And says if I do she promises my device will be like new once she forwards me to their Level 2 support.
05/25/2015 I send them the pictures they requested.
05/26/2015 I send them a screencast AGAIN saying, "Can we stop playing games?"
https://drive.google.com/open?id=0B4MvQwyeqEj2dGNidWNxRlkzVFE&authuser=0
05/26/2015 Llores sends me an email about setting up a remote session with Level 2 support. Requests that I download a few files and to set up an appointment. For Windows there were five zips linked. One for OxygenOS(I'm presuming) "oxygen-dlt.rar" 784MB. One for CyanogenMod(again, presuming) "DLT-CM.rar" 512MB. a Certificates rar that I did not download, as these are probably Windows driver things. The Android SDK which I did not need. CM11S from cyngn website 510MB. And an archive titled AFX. Which has two files in it, a persist.img and a reserv4.img... a measly 10KB.
05/26/2015 "Are you new? Or did you just not read anything? The operating system on my computer is Debian Linux. No one needs to remote access my computer because I've already proven I'm smarter than you. I do not trust any of you to access my personal computer. It is unnecessary. If you're level two tech support maybe you can fix the amateur hour typo in the previous fixes automated scripts that didn't do jack didn't squat for my device. My device has an intermittent hardware issue that needs to be resolved with a different device that has been factory reconditioned or refurbished. No amount of software is going to fix a hardware issue. Waaaaiiiittttt, you guys are that dumb huh? Holy ****. LOLOLOL." and shortly after, "I hope you can understand, that I do not want anyone accessing my computer, and running commands. A miskey from an idiot at OnePlus (witnessed from a script typo and the inability to read a conversation history) could erase all of my personal files. I would be highly aggravated, and you've only seen me mildly irritated."
And there we are so far. This kind of service is absolutely unacceptable. It doesn't matter how much the phone was. Someone on the OPO forums said they paid for the phone, not tech support and warranties.
Also, the DLT files are password protected, which I'm sure the L2 support lackey knows the passwords, I'm trying to break in to it using rarcrack, but.... bruteforcing something is relatively slow.
05/27/2015 Cherie emails me again and from the sounds of it, she had no recollection of our previous conversation. She says that Level 2 tech support needs to remotely access my computer.
05/27/2015 I tell Cherie that I've already mentioned I will not be allowing anyone from their company to remotely access my computer. Request one of their computers be sent to me for them to remotely access and flash my phone. Then go on to say that they probably won't do that because you don't trust me with your data as much as I don't trust them with mine. Tell them I will be going through with a paypal dispute.
05/27/2015 Cinderella says, "Thank you so much for the response. We understand your point of view on the said issue,I understand how frustrating it is of not being able to use your Oneplus phone and have to go through with this process. Many felt the same reaction too. In the long run, numerous Oneplus owners found out that patch fix resolved their touchscreen issues as it may install those missing "TPK firmware" on the phone."
05/27/2015 I say I don't understand why someone needs to remotely access my computer when I've already proven that I'm more than capable. And that if she gives me the password I'll be out of their hair, forever and ever.
05/27/2015 Cinderella says she understands that a remote access can be challenging but my ticket is being handled in a timely manner by tech support and that remote sessions are recorded for security purposes.
05/27/2015 I tell Cinderella that they've done nothing to gain the trust for me to open up my computer to them. Say if they give me the passwords to the .rar's I would set up a remote session.
05/28/2015 Ethan emails me informing me that it is the tech that will be unzipping the files during the remote session, and to let him know when I've booked an appointment.
05/28/2015 I get on the site to book a remote session. The next available time is 06/06/2015 @ 6:30pm. No idea if that's local time or not, But either way, who is at work at 6:30pm OR 9:30PM? I send Ethan an email telling him the company is a joke, and that I'm getting my money back. I tick the "this issue is resolved" and hit the reply button.
I am really sad though, I love the phone and I wish it would work properly.
they are only thiefs, no other adjective describe them.
They put a fail cheap ****ty display on this device, and after a random time (depend from many enviroments, temperature, isolating, what you eat... ) it appears the non responsive/ghost touch issue.
They don't want repair or change, and if you have only a micro dent on the frame... goodbye
the incredible, it's that they have prepared some zips with naming "fix touch" etc... they are ridiculous... This phone have a target of 90% middle/high geek, so, they don't want this bull**** no resolutive sw, but they want try and flash whatever they want, when they want, and they want that almost the device have a display working !!!
They stop say try what rom you prefer, your warranty will remain..... YES, RIGHT, because we haven't any WARRANTY on display !!!
This is exactly why I buy used, broken devices for dirt cheap and repair them myself. I got my 64gb 1+ off eBay for $115 after repairing it's screen.
Screw warranties, support, etc.
silverton said:
I really just need to vent about this...
I initially emailed on 05/09/2015, .....
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I have similar experience and I too reach the point that tell them "NO way I gave you remote control"
They sad again, that second level technical will decide if my phone is for RMA.
I think with my refuses to gave them access they will close my case. I think it is not legal but.....
I just want to send phone and they fix or gave new one and I sale fast.
What we must do?
I bought phone in October, so obviously I can't claim refund from PayPal
It's been... 6 or 7 weeks now since I first submitted ticket. Somehow I managed to skip the remote session, went from asking me to book session, to setting up the phone getting picked up.
But...
A week after they said they received it, they come back saying water damage, apparently the the LDI in headphone jack was tripped and want me to pay for repair. I basically argued back, told them it had never been anywhere near and liquids.
Lo and behold, they come back saying they've made a mistake. On re checking, there is no water damage, and so now will replace my phone. Imagine I'd caved and paid for repair, or just had them send it back...
... Finding it hard to believe they made a genuine mistake...
mozyman said:
It's been... 6 or 7 weeks now since I first submitted ticket. Somehow I managed to skip the remote session, went from asking me to book session, to setting up the phone getting picked up.
But...
A week after they said they received it, they come back saying water damage, apparently the the LDI in headphone jack was tripped and want me to pay for repair. I basically argued back, told them it had never been anywhere near and liquids.
Lo and behold, they come back saying they've made a mistake. On re checking, there is no water damage, and so now will replace my phone. Imagine I'd caved and paid for repair, or just had them send it back...
... Finding it hard to believe they made a genuine mistake...
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Click to collapse
**updated with a sad ending**
You're not the only one I've read about having them try to claim that the liquid sticker was tripped, and then back track when they're called out on it.
Sounds much alike the issues I have with OnePlus support right now. My 2 has what I strongly suspect hardware issues. I can say that I'm pretty sure, that is after worked for a Swedish/Japanese mobile manufacturer for almost 16 years. So I know a bit about mobile phones . I think in the end the wankers will not give me another phone. Their tactics is to f**ck you around until you give up. It's a shame actually, I love their products but the company is rotten to the core how they conduct themselves. I think I'll write an email to Carl Pei in Swedish and tell him my two cents about this matter. I don't except it to do any good but perhaps I'll catch him of guard. If anybody is interested I'll let you know how that wen't down.
Hello guys, yesterday my S7 edge was stolen and I was able to track the device till one location, but couldn't find the device or the robber once I got there. I had the SM-G935F international variant (Exynos) - stock and first question I would like to ask is: Is it possible to turn off the device from the lock screen without the pincode/fingerprint? Because I think it was not possible when I had it.
I'm just asking because once I have reached the location the google maps timeline, stopped recording the movement of my device.. and have stopped since there..
Around 3 hours later my girlfriend (I put her contact as security), received a message on her device saying the SIM card had been changed. I had the device with 4G (wifi I'm not sure) and the lock screen was secured. I tried using Samsung find my mobile and was even more useless than google maps timeline, because It couldn't locate the device even when google maps could.
I went to the police and they say that, they could locate (but It's going to take a while) the sim card that was put on that IMEI.
Do you guys know another way that could help me know some information sooner? At least something I could help the police with..
Hope you can help me in some way.
I'm in Czech Republic btw.
Best Regards,
Neto
damn man, I'm so sorry for u, f*cking crappy ppl...
the easiest way to track ur phone is to detect via SIM/IMEI, for that u have to know that new code that was inserted (not easy for us, but police should have), all other services (google, samsung,whatever) works just when de phone is on and have a network connection/GPS active (that cannot be turned off with the phone locked), sad is, the phone can be turned off w/o problem at any moment. Last updates with google apps, doesn't let u use your phone even giving a factory reset because u need to put the last google credentials used in that phone (but I don't know if u have to activate that in some settings, in my older phone it was on by default)....
sad is no much to do here, hope police in your country is more competent that mine's
I also advise going the police route.
File an official complaint and ask for a file number so you know it's official and the investigation will be active.
Keep us posted on how things go.
I've already talked with the police, gonna know if they can find them by the EMEI..
Wish tracking devices were made much more simple..
Brother's stolen phone (iD*ot 6S) was found by czech police within two days (in Prg), so finger's crossed for you! If you are from Prague I could ask him which office he went to.
Not sure there is anything you can do at this point, but I will recommend an app that I use called Where's My Droid. You can get the paid version (I would highly recommend paying the small one time fee for this) and it does quite a lot. You can track it online from a computer, and even through text messages. You can use text message commands to take pictures from the front and rear cameras, get GPS location, lock the sim and prevent others from being used, and even change your pin through text. You set up the keywords needed so that others cannot send out a generic code to lock you out of your own device. I would highly recommend that app for your next phone. It may not prevent a theft, but at least you could get a picture of the criminal and provide that to the police as well.
Good luck on finding your phone, and I feel for you.
Outbreak444 said:
Not sure there is anything you can do at this point, but I will recommend an app that I use called Where's My Droid. You can get the paid version (I would highly recommend paying the small one time fee for this) and it does quite a lot. You can track it online from a computer, and even through text messages. You can use text message commands to take pictures from the front and rear cameras, get GPS location, lock the sim and prevent others from being used, and even change your pin through text. You set up the keywords needed so that others cannot send out a generic code to lock you out of your own device. I would highly recommend that app for your next phone. It may not prevent a theft, but at least you could get a picture of the criminal and provide that to the police as well.
Good luck on finding your phone, and I feel for you.
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Thank you man, I will do that once hopefully I have my phone back. Does it drain a lot of battery?
Hgneto said:
Thank you man, I will do that once hopefully I have my phone back. Does it drain a lot of battery?
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Click to collapse
Here's a screenshot of how much it has used.
Outbreak444 said:
Here's a screenshot of how much it has used.
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wow. Wish I wouldn't have took a lot of measures in order to save battery and making the tracking of my device harder.. never again.. :crying:
Yeah, it's unfortunate, especially for a new phone that's not cheap.
One workaround I did when I broke my phone screen out of anger right after I upgraded was open a new line on my account so I only had to pay the upgrade price for the phone again. Not sure if you have that option for your carrier or even country for that matter. But hopefully the police can help you out greatly.
I'm sorry about what happened, my s7 edge was stolen too like 2 weeks ago, I feel you bro. ****ing thieves