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hey all,
i am from Austria, bought the Nexus S from intlo.com in LA in the states.
The phone was fine for 4 weeks, after that a bad squeezy noise starts when i am doing phone calls or when i receive phone calls.
No reset, no battery out, no SIM-card change did help.
Same bad sound when i use the earphones, so it seems like it is a real hardware issue.
Contact intlo.com, they told me to contact Samsung US direct.
I did that but Samsung told me that when the phone is out of the US they do not support customer service although i am having a US name and address where they can send it after repair or replace. They denied the support coz i was calling from an austrian phone number.
Now i contacted intlo.com again, they are very friendly and doing the pickup, repair and send back service for 230 US.
For all they are same curious like me using a new phone, importing from a different country - hands away from action like that. As long as you don´t need support it is fine!!!
An expensive experience i made now, i like the style and functions of the phone thats the only reason why i am doing the try with the repair service of intlo.com
But f... Samsung for their non support.
The funny thing, Samsung Europe is not supporting as well coz the phone is still not available here.
I wanted to give you all my experience with that my issues around that stuff.
best
is that the only bug that in the phone that is annoying you?
i think i have the same noise during some of the calls.
i don't think it is a hardware issue, if not i'll be getting it way more constantly
it only happens when i use SetCPU
yes: Samsunk customer support is really horrible, i've been more than a month without a phone, they lost it, and still having trouble finding me a replacement, i'm calling every day to get to the bottom of this
AllGamer said:
is that the only bug that in the phone that is annoying you?
i think i have the same noise during some of the calls.
i don't think it is a hardware issue, if not i'll be getting it way more constantly
it only happens when i use SetCPU
yes: Samsunk customer support is really horrible, i've been more than a month without a phone, they lost it, and still having trouble finding me a replacement, i'm calling every day to get to the bottom of this
Click to expand...
Click to collapse
Hey,
well the problem i had from the beginning was that the speaker-volume, always a noise when the volume was too high. I could only reduce the volume to switch it to the highest point and then back to the lowest.
The bad noise starts 5 days ago, impossible to do many phone calls a day with this noise, same like you using the phone close to a radio.
I did a complete reset to factory-version 2.3.1, no apps installed nothing but still the same issue so it looks like a hardware issue.
I am looking forward that intlo.com is organizing a replacement for this phone now.
They're just being safe. Anyone can claim to have a U.S. address and call from another country. Should have just used Google Voice and called back if it's all because of the number you were calling from.
I mean, when you give them a Name, address, phone, email whatever and they don´t have any costs with that there is no reason for that reaction.
To tell me that the phone is losing the warranty coz it is out of the US is the biggest bull**** i have ever heared.
Which mobile phone stays in the country where you bought it all the time, well then it is not a mobile phone.
This service is a shame for an international company. Let´s f... the customer, thats their target, sad but true.
okay i been having issues with my epic
1. over heating when back to stock and still getting same problem
i mean i don't even use the phone an nothing
2. some parts of my screen are dead no response i have to tap a few times to get to work.
3. calling i cant hear people and people cant hear 6-10 calls are like that.
4. keys are skiping and or dont respond at times.
5. i get roaming warnings when im in a full coverage area.
well i call sprint they send me to a repair center, the first time they did a hard reset and blah blah long story short work for 2 days booomb happens all over again. then again send me to a new repair center they say were going to replace screen blah blah again long story short, again same issues this time roam is getting out of hand.
now question is how can i get sprint to switch my phone for a new one? im tired of wasting my time going here and there for a fix that doesnt fix anything. last rep told go back an let them know what its going on with the phone an they will fix it. what can i do ? what can i say to have them understand
that its not getting my problem fix.
ps im sorry if this has been ask or answered. and my grammar it sucks i know.
I thought they had a policy if you return it for the same problem 4 times they will replace it. Go back to the store and ask for a supervisor.
either get a supervisor involved, or find the customer retention line and give em a call. just gotta complain to the right people to get a replacement..
My wife has been having similar problems with her Epic. First, it would delay connecting on outgoing calls for 30 seconds or so. She got a replacement phone from the local Sprint repair center. The replacement eventually had the same issue. I rooted it, installed a new ROM, and for a while it seemed OK. Then, it stopped allowing her to answer incoming calls. Tried a new ROM. Same problems after a day or two. At some point, she started having issues with SMS, also (replies to texts she received wouldn't be delivered - she had to start fresh by composing a new text instead of replying, and even then, I think some would randomly just not go through). Eventually, the phone would refuse to wake after the screen went to sleep without a battery pull. So, I ODIN'ed back to stock, and took it to the Sprint store. I described the issue in detail. They played around with it for a while, and eventually told me it was working. I told again them that the problem never manifested unless it had been "asleep" for 5-10 minutes, and asked if they'd let it sit that long. The answer was no, so we let it sit for a few minutes, go to sleep, and then tried waking it up. Didn't work. So, they took it into the back again and replaced the screen.
That replacement eventually had screen troubles, where the screen would freeze and get all distorted with multicolored lines running through it whenever the keyboard was opened. So, they replaced the screen. The replacement screen has issues with the front "menu" capacitive button, and takes a lot of tapping/sliding/long-pressing to bring up the menu.
Now, she's getting the incoming call problems as well, and it's on a completely stock, unrooted. I think they may finally be about ready to give her a new model, but from what the guy at the store told her, it sounds like they'll only give her a new phone at upgrade pricing, not just swap it out. Hopefully, they'll at least let her get the new-ish Epic Touch, and the bugs are gone. I might try to steer her into something HTC instead, as I've had an EVO 4G for about a year and a half, and I still love it, except if they make her extend her contract, I don't want her stuck with a single-core phone for that long.
I/we are at the point where the phone is more trouble than it's worth, and while the staff at the local Sprint repair center are very pleasant, and seem to actually care about what they're doing, it seems like they just keep giving her the same phone back with a few parts swapped, or they really just don't know how to recreate the issues we describe to them, and thus can't diagnose the problems & fix them.
My SGS4 recently stopped working - basically what happened was that it doesn't seem to be drawing power from the battery. The phone will turn on when plugged in (but soon power off), and will show as charging when first plugged into charger (but not charge). However if I unplug it, it won't turn on.
The phone is rooted, and running a custom, Samsung based ROM.
I have tried using a different battery, and the stock battery fully charged with an external charger - and the phone still won't turn on. It's clearly a hardware related issue - drawing current from the battery. I've also tried turning the phone on in download mode, and recovery mode. Both of which do the same as a standard boot - ie. turn on for a while, then turn off.
The phone, being only about 6 months old, was still within warranty period, so I took the phone to Telstra. Not surprisingly, Telstra have said that as there is a Custom ROM on the phone, the warrant is voided. I stated that my understanding is that under Australian law, as it is a hardware fault, and not a fault caused by the ROM, the warranty still stands - however Telstra wouldn't budge and said I have 5 days to decide if I want to pay the $300+ for the repair.
What is my next course of action? Has anybody had a similar issue previously? Is the TIO the next port of call? Or should I be going to NSW Department of Fair Trading?
I'm sure I've read previously that phones are still covered under warranty after rooting etc, if it can be shown that it's a hardware fault, not a software fault. As the battery doesn't seem to be powering the phone, this clearly seems to be the case - esp. as it is the same in download mode and recovery mode.
Any help would be great. Please don't post pointing out that I rooted my phone so THAT's my own fault etc. These posts aren't helpful, I already have know that.
is it too late to throw the original Telstra ROM on it and take it back to another store? If you were careful you would still be on the old bootloader, so there shouldn't be any KNOX concerns.
Thanks for the response.
It may not be too late, however I cannot flash it, as the phone won't stay on for more than a second or two. Even in download mode.
I was on the old bootloader, yes. So knox is fine.
abbaskip said:
Thanks for the response.
It may not be too late, however I cannot flash it, as the phone won't stay on for more than a second or two. Even in download mode.
I was on the old bootloader, yes. So knox is fine.
Click to expand...
Click to collapse
Thats good to hear that your still on oldbootloader but the problem still will remain if you cant do something about it. Can you pls pull the battery out for atleast 5 to 10 minutes to let it settle abit and put it back after. Thanks
Edit: Would you mind checking your battery Serial S/N if it starts with BD ? thank you.
Sent from Hell ?
I am not too sure about Australian law but under EU law you are fine. This does not however apply to the rest of the world.
Either way if you have rooted outisde EU you are pretty much done for (unless there is a law). its extremely hard to prove that your rooting / apps or whatever you have on it has not caused the Hardware fault.
I understand that it is battery not charging etc, is there anyway while phone is connected directly to mains to flash it from usb card? if you could do this and 'unroot' the phone it should be stock or give you enough to trick kies into allowing you to update?
Its a pity you cannot power it through your PC and enter download mode and flash.. (or can you?)
Repulsa said:
Thats good to hear that your still on oldbootloader but the problem still will remain if you cant do something about it. Can you pls pull the battery out for atleast 5 to 10 minutes to let it settle abit and put it back after. Thanks
Edit: Would you mind checking your battery Serial S/N if it starts with BD ? thank you.
Sent from Hell ��
Click to expand...
Click to collapse
Hi,
It's definitely no fault of the battery. I've tried various batteries, left the phone without a battery for days etc. (See this thread for details of this issue: http://forum.xda-developers.com/showthread.php?t=2581229&page=2)
Battery serial starts AA.
A|ex said:
I am not too sure about Australian law but under EU law you are fine. This does not however apply to the rest of the world.
Either way if you have rooted outisde EU you are pretty much done for (unless there is a law). its extremely hard to prove that your rooting / apps or whatever you have on it has not caused the Hardware fault.
Click to expand...
Click to collapse
I think that's the issue here. Basically a big company taking advantage of the small man. They have the upper hand, they know it, so they force you to pay.
It has to be a hardware fault, based on all of the behaviour (ie. phone booting in all modes - but dying in a handful of seconds), but it's easy for them to wash their hands of the warrant, by saying I modified the device - even if it is irrelevant to the problem.
I understand that it is battery not charging etc, is there anyway while phone is connected directly to mains to flash it from usb card? if you could do this and 'unroot' the phone it should be stock or give you enough to trick kies into allowing you to update?
Its a pity you cannot power it through your PC and enter download mode and flash.. (or can you?)
Click to expand...
Click to collapse
Unfortunately not. Even when the phone powers up, it shows 0% and shuts down very soon after. If I plug it into the PC, then turn it on, it powers up and again turns off not long after. This same behaviour carries across to download mode and recovery mode. ie. It boots, but then dies within a few seconds.
Think I'll complain to the ombudsman.
Based on the Australian law, the ombudsman can assist as follows:
The TIO has jurisdiction to investigate complaints about faulty mobile handsets where the handset is supplied as part of a contractual relationship, between the TIO Member carrier or carriage service provider and the complainant, which involves the provision of a carriage service to be accessed via that handset.
The TIO does not have jurisdiction to investigate complaints where the customer supplies the handset (i.e. they have purchased it outright and separately from their purchase of network services), or where the initial contract has expired and the customer retains and continues to use the handset. Where appropriate, the TIO will refer out-of-jurisdiction complaints to the relevant Department of Fair Trading or Consumer Affairs.
This position statement does not relate to any manufacturer's warranty. The TIO will investigate complaints about faulty handsets provided as part of a bundled service, even where the initial handset warranty period may have expired.
Under the TIO's Operational Guidelines the TIO will only investigate complaints about faulty handsets where the fault is caused by an inherent defect or otherwise and is not caused by misuse by the customer. The TIO may also decline to investigate a complaint where a customer has not produced a handset for inspection/assessment after being asked to do so by their provider or the TIO.
As the defect was not caused by myself - as the rooting and custom software did not lead to the hardware defect, I believe it falls under the TIO jurisdiction.
As a long shot would a juice pack for a S4 work such as a morphie as you can charge and also sync? (not sure if the phone uses the pack or whether the pack is used to charge the battery, if the latter it will not work for you)
or maybe a mains powered dock and usb cable to PC?
Given TIO is able to look at something like this as the handset is bundled, go to them. Better them than CA/FT/whomever, as TIO is the specialist industry body.
Or....This sounds like it may be a simple USB board/port failure which is quick/easy/cheap (maybe 15 bucks) to replace yourself. You could always try that, and if that doesn't end up being the issue then go the TIO route.
MistahBungle said:
Given TIO is able to look at something like this as the handset is bundled, go to them. Better them than CA/FT/whomever, as TIO is the specialist industry body.
Or....This sounds like it may be a simple USB board/port failure which is quick/easy/cheap (maybe 15 bucks) to replace yourself. You could always try that, and if that doesn't end up being the issue then go the TIO route.
Click to expand...
Click to collapse
I don't believe it's a usb port failure, as fully charged batteries haven't worked. It's not the USB port that's issue, but that the phone isn't drawing current from the battery.
A|ex said:
As a long shot would a juice pack for a S4 work such as a morphie as you can charge and also sync? (not sure if the phone uses the pack or whether the pack is used to charge the battery, if the latter it will not work for you)
or maybe a mains powered dock and usb cable to PC?
Click to expand...
Click to collapse
What's a juice pack?
I have a dock, bit it has the same issue as charging direct - the phone turns off after about one second
So the latest news – I tried to phone the store again and this Telstra Shop NEVER answer their phone – I have their direct local line, given to me by the Telstra Call Centre, and even tried calling them as I walked through the door – as I'd tried calling throughout the day with no answer. The phone on the desks rang, and was ignored by staff who were standing around having a conversation. Sure explains why they weren't answering the phone throughout the day! So anyway, after not getting through to the store, I called the Telstra Call Centre again, explained the situation, and that I was quoted ~$350 for the quote. The operator looked into it, put me into someone who was escalating the case. After a short chat, the person said they'd call me back after speaking to the tech, getting all the details etc etc. Long story short, they call me back and gave me a waiver code. Said that I can request the store repair the phone, and give that waiver which will mean I'm not charged.
I went into the Telstra store this evening (which is after I kept trying to call them all day as above), and told them the situation. They didn't understand why I was telling them, and said I needed to tell the tech centre – who they can't provide contact number for (and who had told me when giving me the quote to respond to the store within 5 working days). Eventually a guy that knew what he was doing explained to my staff member that he just needed to email/message the tech responsible, provide the waiver and confirm to go ahead with repairs.
Now I've just got to wait for the call saying my phone is ready to be picked up Hopefully they don't stuff that up!!
abbaskip said:
So the latest news – I tried to phone the store again and this Telstra Shop NEVER answer their phone – I have their direct local line, given to me by the Telstra Call Centre, and even tried calling them as I walked through the door – as I'd tried calling throughout the day with no answer. The phone on the desks rang, and was ignored by staff who were standing around having a conversation. Sure explains why they weren't answering the phone throughout the day! So anyway, after not getting through to the store, I called the Telstra Call Centre again, explained the situation, and that I was quoted ~$350 for the quote. The operator looked into it, put me into someone who was escalating the case. After a short chat, the person said they'd call me back after speaking to the tech, getting all the details etc etc. Long story short, they call me back and gave me a waiver code. Said that I can request the store repair the phone, and give that waiver which will mean I'm not charged.
I went into the Telstra store this evening (which is after I kept trying to call them all day as above), and told them the situation. They didn't understand why I was telling them, and said I needed to tell the tech centre – who they can't provide contact number for (and who had told me when giving me the quote to respond to the store within 5 working days). Eventually a guy that knew what he was doing explained to my staff member that he just needed to email/message the tech responsible, provide the waiver and confirm to go ahead with repairs.
Now I've just got to wait for the call saying my phone is ready to be picked up Hopefully they don't stuff that up!!
Click to expand...
Click to collapse
Congrats on the Win! but i bet they will slap you in the face with KNOX
You mean they'll put me on the new BL? Yes, I'm sure of it. Tech centres always do a factory reset and load the latest firmware. They give you a warranty on the repair, so they ensure all is stock.
If you mean they will refuse to repair because of knox, I'm confident they won't. I'm on the old BL, and even so I've been given the quote and waiver for the quote already.
My phone has been returned in working order. Of course, Telstra being Telstra, I was told that they couldn't add the waiver at the shop, so we would be billed, and then have to apply for a credit.
Oh, and they've updated to a Knox enabled ROM obviously but that was expected
Sent from my GT-I9505 using Tapatalk
I really just need to vent about this...
I initially emailed on 05/09/2015, I've made it nowhere in the RMA process other than verbally assaulting their tech support (I only sort of feel bad). I've been moved around to five different people. The first three told me the exact same thing. The fourth did what the third said they would, and the fifth is what the fourth said they would be.
05/09/2015 Melissa wanted a video of the problem.
05/15/2015 I told her that's not something I should have to do for a well documented defect.
05/17/2015 Chris wanted a video of the problem.
05/17/2015 I told Chris I didn't have another device to record video with and again said I thought it was ridiculous I had to do this.
05/17/2015 Chris requested a screencast video of the device showing its ghost touches.
05/17/2015 I told Chris that it was a cool day so that the device was not acting abnormally at the moment and asked if I should warm it up in the oven.
05/17/2015 Chris thanked me for the reply and said we would pick up once the problem showed again. 05/17/2015
05/17/2015 I sent Chris a link to "lmgtfy" with the search query "one plus one touch screen issues". 86.8M results. I then told him if we waited for my device to show the defect again, that I could be in a life or death scenario and being unable to unlock my device is just... I'm dead. Worst case, but seriously you guys. It could happen. 05/17/2015
05/17/2015 Chris again thanked me for the reply and said he would be escalating it to the proper department for assistance. 05/17/2015
05/19/2015 Elmer wanted a video of the problem, and pictures of the device.
05/19/2015 I told Elmer I didn't have another device to take video or pictures with, and then suggested he do an Advance RMA so that I could take pictures with a properly function OPO.
05/19/2015 I was with a friend that day and I low and behold, the scenario where I couldn't unlock my phone showed up! So I sent it to them.
https://drive.google.com/file/d/0B4MvQwyeqEj2M1dQSWNMaFdNOGs/view?usp=sharing
05/20/2015 The next day I send another screencast video of my phone.
https://drive.google.com/file/d/0B4MvQwyeqEj2X3BlVW5tYURHZzA/view?usp=sharing
05/21/2015 I send them an email saying I like how quickly the replies were when I was fighting them on the videos, but then don't reply when I do. I also told them they had lost me permanently as a customer. "it's good to end bad relationships early."
05/22/2015 Chrystle sends me links to two different zip files. One called, ONEPLUS+ONE-FIX-Windows.zip, and the other OPO-Display-patch.zip. She informs me that they are Windows or Mac only.
05/22/2015 I send two different messages, one saying that I do not run Windows or Apple operating systems on my computer, requesting that I get something that will be flashed in recovery, or something that could work with Linux. Fast forward through my work shift. I get home and download the files anyway and extract them. there is a .bat file in there with a bunch of commands flashing partition files using fastboot. open up a terminal and I start copying and pasting the lines so I don't make any mistakes. Get to the one about flashing the userdata partition, and the script as a typo. the file has a capital G and the script is showing a lower case g. Those are 500MB "patches" just FYI. One did nothing, and the other made it worse. They were both CM11S. http://i.imgur.com/bEq9Boy.png http://i.imgur.com/InuCpLo.png respectively.
05/23/2015 I send several messages. It's early AM but I send an email asking if it's amateur hour because of the typo in the first rom. Then another message saying that the typo was also in the other patch zip. Yeah, that's right. both zips had the same typo'd batch script. It's funny they treat us like we know nothing. I finish the email with "Idiots."
05/24/2015 Cherie asks if my device was ever dropped, bumped(???), or exposed to liquids. Also goes on to explain that the CPU and Camera are close together and that the camera material transmits heat quickly so the device can feel warm there. Then suggests I close apps running in the background. Also then recommends that I recondition the battery by fully charging and discharging it three times. And also says not to use the phone while it's charging because it needs to rest. She then wanted me to install a multitouch testing app to screencast, and also requests pictures.
05/24/2015 I say I've never dropped the device, and am unsure what they mean by bumped. And say the device hasn't been anywhere near water in my possession. (near enough to cause an issue anyway). I'm just going to quote myself here, "What causes overheating of the display? And my typing is not the problem. HTC MyTouch 4G, Samsung Galaxy S3, LG Nexus 4. Those three devices could keep up with me. Ah, those were the days. Such fond memories of accurate touch screens.S o the CPU is close to the other components in the phone? That's amazing! How do you do it in such a small package? Crazyness. Though, my Nexus 4 is even smaller, must be magic to be able to fit the cpu and camera in there together. Material of the camera transmits heat... Well, most things are conducive of heat. I close background apps frequently enough. I keep the screen brightness close to 50%. The phone needs a rest while charging? Why is that? Did it get fatigued? Is it tired? Did it have a long day? I've never had an electronic device that "needs to rest". Sounds like YOU NEEDed to improve the cooling capabilities of the device. My battery usage is also not abnormal, nor under heavy load does the battery get hot. I get 7 hours of screen on time. That's absolutely amazing! Now if only I could use it for those 7 hours I'm able to turn the display on. Common problem with Li-Po batteries that are old. Are you saying I have an old battery in my device that needs to be reconditioned? I better not since I've only just bought the phone a month ago. Pull the notification drop down menu down, press the back button, and restart the device... What? How's that any different than just rebooting it? The last step of this RMA process pretty much sealed the deal that yall are idiots, and this is just kind of the icing."
05/25/2015 Cherie requests pictures of my device. And says if I do she promises my device will be like new once she forwards me to their Level 2 support.
05/25/2015 I send them the pictures they requested.
05/26/2015 I send them a screencast AGAIN saying, "Can we stop playing games?"
https://drive.google.com/open?id=0B4MvQwyeqEj2dGNidWNxRlkzVFE&authuser=0
05/26/2015 Llores sends me an email about setting up a remote session with Level 2 support. Requests that I download a few files and to set up an appointment. For Windows there were five zips linked. One for OxygenOS(I'm presuming) "oxygen-dlt.rar" 784MB. One for CyanogenMod(again, presuming) "DLT-CM.rar" 512MB. a Certificates rar that I did not download, as these are probably Windows driver things. The Android SDK which I did not need. CM11S from cyngn website 510MB. And an archive titled AFX. Which has two files in it, a persist.img and a reserv4.img... a measly 10KB.
05/26/2015 "Are you new? Or did you just not read anything? The operating system on my computer is Debian Linux. No one needs to remote access my computer because I've already proven I'm smarter than you. I do not trust any of you to access my personal computer. It is unnecessary. If you're level two tech support maybe you can fix the amateur hour typo in the previous fixes automated scripts that didn't do jack didn't squat for my device. My device has an intermittent hardware issue that needs to be resolved with a different device that has been factory reconditioned or refurbished. No amount of software is going to fix a hardware issue. Waaaaiiiittttt, you guys are that dumb huh? Holy ****. LOLOLOL." and shortly after, "I hope you can understand, that I do not want anyone accessing my computer, and running commands. A miskey from an idiot at OnePlus (witnessed from a script typo and the inability to read a conversation history) could erase all of my personal files. I would be highly aggravated, and you've only seen me mildly irritated."
And there we are so far. This kind of service is absolutely unacceptable. It doesn't matter how much the phone was. Someone on the OPO forums said they paid for the phone, not tech support and warranties.
Also, the DLT files are password protected, which I'm sure the L2 support lackey knows the passwords, I'm trying to break in to it using rarcrack, but.... bruteforcing something is relatively slow.
05/27/2015 Cherie emails me again and from the sounds of it, she had no recollection of our previous conversation. She says that Level 2 tech support needs to remotely access my computer.
05/27/2015 I tell Cherie that I've already mentioned I will not be allowing anyone from their company to remotely access my computer. Request one of their computers be sent to me for them to remotely access and flash my phone. Then go on to say that they probably won't do that because you don't trust me with your data as much as I don't trust them with mine. Tell them I will be going through with a paypal dispute.
05/27/2015 Cinderella says, "Thank you so much for the response. We understand your point of view on the said issue,I understand how frustrating it is of not being able to use your Oneplus phone and have to go through with this process. Many felt the same reaction too. In the long run, numerous Oneplus owners found out that patch fix resolved their touchscreen issues as it may install those missing "TPK firmware" on the phone."
05/27/2015 I say I don't understand why someone needs to remotely access my computer when I've already proven that I'm more than capable. And that if she gives me the password I'll be out of their hair, forever and ever.
05/27/2015 Cinderella says she understands that a remote access can be challenging but my ticket is being handled in a timely manner by tech support and that remote sessions are recorded for security purposes.
05/27/2015 I tell Cinderella that they've done nothing to gain the trust for me to open up my computer to them. Say if they give me the passwords to the .rar's I would set up a remote session.
05/28/2015 Ethan emails me informing me that it is the tech that will be unzipping the files during the remote session, and to let him know when I've booked an appointment.
05/28/2015 I get on the site to book a remote session. The next available time is 06/06/2015 @ 6:30pm. No idea if that's local time or not, But either way, who is at work at 6:30pm OR 9:30PM? I send Ethan an email telling him the company is a joke, and that I'm getting my money back. I tick the "this issue is resolved" and hit the reply button.
I am really sad though, I love the phone and I wish it would work properly.
they are only thiefs, no other adjective describe them.
They put a fail cheap ****ty display on this device, and after a random time (depend from many enviroments, temperature, isolating, what you eat... ) it appears the non responsive/ghost touch issue.
They don't want repair or change, and if you have only a micro dent on the frame... goodbye
the incredible, it's that they have prepared some zips with naming "fix touch" etc... they are ridiculous... This phone have a target of 90% middle/high geek, so, they don't want this bull**** no resolutive sw, but they want try and flash whatever they want, when they want, and they want that almost the device have a display working !!!
They stop say try what rom you prefer, your warranty will remain..... YES, RIGHT, because we haven't any WARRANTY on display !!!
This is exactly why I buy used, broken devices for dirt cheap and repair them myself. I got my 64gb 1+ off eBay for $115 after repairing it's screen.
Screw warranties, support, etc.
silverton said:
I really just need to vent about this...
I initially emailed on 05/09/2015, .....
Click to expand...
Click to collapse
I have similar experience and I too reach the point that tell them "NO way I gave you remote control"
They sad again, that second level technical will decide if my phone is for RMA.
I think with my refuses to gave them access they will close my case. I think it is not legal but.....
I just want to send phone and they fix or gave new one and I sale fast.
What we must do?
I bought phone in October, so obviously I can't claim refund from PayPal
It's been... 6 or 7 weeks now since I first submitted ticket. Somehow I managed to skip the remote session, went from asking me to book session, to setting up the phone getting picked up.
But...
A week after they said they received it, they come back saying water damage, apparently the the LDI in headphone jack was tripped and want me to pay for repair. I basically argued back, told them it had never been anywhere near and liquids.
Lo and behold, they come back saying they've made a mistake. On re checking, there is no water damage, and so now will replace my phone. Imagine I'd caved and paid for repair, or just had them send it back...
... Finding it hard to believe they made a genuine mistake...
mozyman said:
It's been... 6 or 7 weeks now since I first submitted ticket. Somehow I managed to skip the remote session, went from asking me to book session, to setting up the phone getting picked up.
But...
A week after they said they received it, they come back saying water damage, apparently the the LDI in headphone jack was tripped and want me to pay for repair. I basically argued back, told them it had never been anywhere near and liquids.
Lo and behold, they come back saying they've made a mistake. On re checking, there is no water damage, and so now will replace my phone. Imagine I'd caved and paid for repair, or just had them send it back...
... Finding it hard to believe they made a genuine mistake...
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Click to collapse
**updated with a sad ending**
You're not the only one I've read about having them try to claim that the liquid sticker was tripped, and then back track when they're called out on it.
Sounds much alike the issues I have with OnePlus support right now. My 2 has what I strongly suspect hardware issues. I can say that I'm pretty sure, that is after worked for a Swedish/Japanese mobile manufacturer for almost 16 years. So I know a bit about mobile phones . I think in the end the wankers will not give me another phone. Their tactics is to f**ck you around until you give up. It's a shame actually, I love their products but the company is rotten to the core how they conduct themselves. I think I'll write an email to Carl Pei in Swedish and tell him my two cents about this matter. I don't except it to do any good but perhaps I'll catch him of guard. If anybody is interested I'll let you know how that wen't down.
I did not learn my lesson! It took ZTE more than 30 days to repair my first Axon 7 (hard bricked, would not power up). Instead of giving up, I bought a second one only to find out that the Camera and Flashlight App (not the camera flashlight) does not work (error message "can't connect to camera, etc...."). I contacted ZTE customer service and after resetting phone to factory, deleting data/cache, etc. did not work, agent created an RMA, I shipped the phone to ZTE on 8/21, they received it on 8/24. Whenever I try to check the status of the repair online, I receive "invalid log in, contact administrator". I reported it, still not resolved.
I contacted customer service on Friday the 8/25 to make sure they received the phone, they confirmed receipt. I contacted them again on Thursday the 8/31 to check status, I was told that phone is in "Assess" stage and it will ship in 3.5 days. I contacted them again 2 days ago, 9/4 to see if it has shipped, the agent responded that the info given to me before was NOT correct, the phone is only in "Received" status and has not even been assessed! So to be blunt, the agents I communicated with before were making things up, basically lying! She promised to follow up and escalate the issue to find out why the delay. She also promised that some one will contact me by phone or email within the next 2 to 3 days. The moral of the story, don't believe everything that customer service agents tell you! In the past, their excuse was "no parts, no replacement phones", I wonder what their excuse is this time.
TheBoozer said:
I did not learn my lesson! It took ZTE more than 30 days to repair my first Axon 7 (hard bricked, would not power up). Instead of giving up, I bought a second one only to find out that the Camera and Flashlight App (not the camera flashlight) does not work (error message "can't connect to camera, etc...."). I contacted ZTE customer service and after resetting phone to factory, deleting data/cache, etc. did not work, agent created an RMA, I shipped the phone to ZTE on 8/21, they received it on 8/24. Whenever I try to check the status of the repair online, I receive "invalid log in, contact administrator". I reported it, still not resolved.
I contacted customer service on Friday the 8/25 to make sure they received the phone, they confirmed receipt. I contacted them again on Thursday the 8/31 to check status, I was told that phone is in "Assess" stage and it will ship in 3.5 days. I contacted them again 2 days ago, 9/4 to see if it has shipped, the agent responded that the info given to me before was NOT correct, the phone is only in "Received" status and has not even been assessed! So to be blunt, the agents I communicated with before were making things up, basically lying! She promised to follow up and escalate the issue to find out why the delay. She also promised that some one will contact me by phone or email within the next 2 to 3 days. The moral of the story, don't believe everything that customer service agents tell you! In the past, their excuse was "no parts, no replacement phones", I wonder what their excuse is this time.
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Click to collapse
This is the usual rant. Pretty much customer support office out there is actual crap. They said OnePlus's was hideous, I had lots of trouble with Google's Motorola, heard some stuff about Samsung too...
I don't have customer support here, (bought it in Thailand, live in Argentina ) but I'm grateful that I didn't have any hardware trouble. I DFU-bricked it but managed to get it back to life via disassembly and all.
Hope for the best... But we all know how bad customer support is. There are a bunch of threads that say basically the same.
Sorry to hear you got screwed. Maybe I've been lucky, but ZTE Axon customer service has been good. I've RMA'd 2 phones for the camera OIS problem and both time have been efficient. I did the advanced exchange on both and they went okay. The second phone they advance exchanged it without putting any hold on my card.
pt
Yes I had no issues with them either. Hell both of the times I called them the operator seemed to actually be located in the USA
I am still waiting for the promised email/phone call. If I don't get anything by the end of the day, I will contact them again. I am happy that someone had a good experience with them, as for me, this is my second nightmare!