Database Users

Qtek

Hi,
I am planning on getting a wizard but I'm not sure yet whether I'll go with Imate or Qtek.
Now I KNOW its been discussed here which to go with. Many people seem to say go for the KJAM as has english support sites etc.
My question is more about sending things back to Qtek. I have never owned a Qtek product and so not unsurprisingly I've never sent one back to them. I have however sent my XDA2s back a number of times and O2 have actually been pretty good.
I've already asked on the blue angel forumn but not much info. Hoping you guys may be more in the fame of mind to answer. Anyone sent anything back to Qtek? How was it? Can you even send it back from the UK? Maybe its the xenophobe in me but it worries me they have no English websites.
Any opinions/help?
Lewis

as far as i know its not just websites.. the support / repair centres are not in england so that if it went tits up you'd have to send it overseas. whereas i-mate have these in the uk.

never had any problems with my qtek, however as i have said before, on this type of product support is important.
i now have a kjam and can at least keep it up to date as soon as an update is available

For the first year of warranty I believe the store you bought it from would be responsible for dealing with sending the unit back to the manufacturers. After that, yes... you're on your own.

All i-mates worldwide are repaired by Brightpoint - Qtek Distributor !

All i-mates worldwide are repaired by Brightpoint - Qtek Distributor Very Happy !
Click to expand...
Click to collapse
Um... elaborate..please ?
Lewis

Barred phone - any way to use it again?

Hello,
I bought an O2 XDA Exec off ebay which turns out to be barred, since it had been subject to an insurance claim. O2 verified that the IMEI number has been barred and that will apply across all networks.
Does anyone know of any way to be able to use the phone again to make outgoing calls? can it be given a new IMEI number?
Right now it works fine for GPRS(!) web access with a T Mobile SIM, but not for outgoing voice calls. It is also a nice satnav system.
Thanks for any advice before I have the discussion with vendor on ebay.
Richardracer

In the UK, changing the IMEI is illegal, so it's a bit dodgy getting into that.
I believe there are tools available, but who has them, and where they can be found I honestly don't know. I do know that many Turkish users have the problem that IMEI numbers have to be registered with the telecoms authority to work, so they sometimes change it themselves to save the hassle.
I don't know if that tool works on the Universal.
I would say the best bet is taking the issue up with the seller as this is something that should have been mentioned in the auction, and if the device was not lost or stolen, perhaps O2 need to get involved for them making a fraudulent claim.

Richard, it's not merely a bit dodgy, in the UK, it's very dodgy. Helping or advising you about this is potentially dangerous for us Brits.
http://forum.xda-developers.com/showthread.php?t=276851&highlight=sore
There are ways, but frankly, take it up with eBay or the seller if you didn't know what you were buying.
V

Thanks for advice, no desire to break law
Gentlemen,
Thanks for prompt reply. I have no desire to do anything illegal, so i will go back to my ebay vendor and take up the issue there, rather than take a risk with doing anything illegal.
In meantime, I will live with a lovely tomtom 6 display and VGA internet access!!
Regards
Richardracer

Well, the phone can be very well stolen. I think you can file this issue up with eBay, or probably launch a police report. How much did you pay for that phone? I hope you can get your money back.

richardracer said:
Gentlemen,
Thanks for prompt reply. I have no desire to do anything illegal, so i will go back to my ebay vendor and take up the issue there, rather than take a risk with doing anything illegal.
In meantime, I will live with a lovely tomtom 6 display and VGA internet access!!
Regards
Richardracer
Click to expand...
Click to collapse
If you paid by Paypal then you need to start the dispute process asap to try to prevent them emptying the account...
Starting with an 'item not as described'....

Replacment LCD screen

Okay, just purchased my first Snap (s521 - purchased off eBay, quite sure it's an Asian version) a couple of weeks ago and been thoroughly happy with it. Haven't taken the plunge to HardSPL it and put on a cooked ROM (just concerned I suppose - shouldn't be though, I know). Yesterday with all the excitement of boxing day, managed to crack the LCD screen, and now can only see half the screen (the other half is white with a couple of really nice ink marks - would probably look like a butterfly if I looked hard enough.....lol ).
Been searching real hard on the internet, and can't seem to find a replacement for it any where. I'm from Australia, and only 1 carrier has the right's to the Snap here at the moment, therefore general repair shops don't seem to want to know about it.
Can anyone recommend a place to purchase a new screen? Any and all help greatly appreciated.
Cheers, Chris.

Hi
Im still looking for a replacement screen for one of ours as well. The only place in AU i can find is www.fonebiz.com.au
They quoted me $135 to install a replacement screen. They won't sell the screens seperatley though.
Hopefully it helps.
Matt

Thanx for that Matt.
I sent an email off to them this weekend, and I was waiting for a reply. They are supposedly the only authorised HTC repair centre in Australia, but I've read many bad reports about them in other forums. But I suppose $135 is far better then several $100's to get a new one. Fonebiz pretty much has the market to themselves in Australia until HTC allows other businesses to sell the Snap (once the contract with Telstra ends). If I come up with anything, I'll let you know as well.
I'm just surprised that I can't seem to find any for sale any where in the world. Not on eBay, through various stores in other countries - it's almost like we have a very specialised phone, with very little after sales / parts need.

Yep i would have thought it would have been easier to get a screen from the US or HK but no luck.
Ive had nothing but issues with fonebiz in trying to get phones replaced that are dropping reception and freezing. Hopefully you get through ok, they were quick to reply to my emails during business hours so you may need to wait till tomorrow for a response.

go to http://forum.xda-developers.com/showthread.php?t=405566
and
http://cnn.cn

Another reff
http://www.mikechannon.net/page4.html
http://www.jetcitydevices.com/htc-snap/screen-repair

Thanx Harunjo,
After many calls and email to the Australian HTC help line, and then later to the SEA help line, I find out that my phone's serial number shows that the phone was destined for sale in Indonesia. No repair shop in Australia can source the screen except for the official repair centre, which refuses to touch the phone as it was purchased from overseas. Therefore I had 2 choices;
1. Send it to Indonesia to get fixed - Couldn't do as the phone number is not connected.
2. Go through one of the Global Repair Centres.
After contacting Honk Kong, UK, and trying to contact US (really bad time difference with Australia), I decided to follow through with the email contacts with SEA help, and just sent the phone off to Singapore today. Hopefully I will get it back within a few weeks.
One thing I'll say is that every person I spoke to at HTC were more then willing to do everything they could to help me, I just suppose it has everything to do with the whole repair / exclusivity / contract deal with Telstra in Australia - plus a fairly arrogant phone repair company that thinks they are so extremely fantastic that they decide how things work - wish I had a business that was so profitable that I could turn fully paying customers away on a whim (just ranting, couldn't believe how hard it was to try and get this phone fixed - seam to get a lot of bad press through forums does this repair business).
Anyways, as much as the whole experience may have turned me off HTC phones (as this is my first), I like them so much already, that I'll stick with them, just make sure the next phone I get is from Australia or has been out in Australia for a while and has full repair support.

Any Fix with Hero's GPS

Hi,
I've bought my HTC Hero a few days ago.
I've any fix with my GPS (gmaps, copilotlive, GPS Test).
I don't understand why
Any ideas ??
Best regards

Sorry i dont understand the question.
Are you saying thos apps dont work on the hero?
or that the GPS doesn locate you?
Im guessing there is a stock rom and everything is factory on it?
If so and the GPS doesnt work. Try standing outside. On a clear day to see if it will locate you in google maps. If it doesnt then i think you may have a defective unit. If its new it should definately be under the HTC warranty

I mean the gps don't locate me with google maps or copilot in outside locations

Sounds like you have a faulty unit then. register it online ith HTC support and send it back stating what is wrong, youl get a new one within a couple of days.

i've explained my problem to the customer service, but they don't want to send me a new phone. I've send it to a reparation center...I don't undestand why they don't want to give me a new one

you should ask them why they don't send a new one, not us...
do you have an answer from the customer service that you can paste here?

sry dbl post

You can try updating to a different radio version, I know that when I just updated to 63.18.55.06JU_6.35.09.26, it gave me bad hspa signals and gps does not fix as fast.
I recommend using 63.18.55.06IU_6.35.08.22 for your device, gave me the best for gps fixes since I was able to lock in under 5 seconds at my Han Ah Reum (korean food market with industrial architecture and concrete, which is difficult to even get cellphone signals at times).

Any Fix with Hero's GPS / Very bad HTC customer service
Thanks everybody for your answer.
kendong2 : I'm a french customer, and my english is not so good. I'll try to translate the answer : the want me send my phone to a reparation center. But i cant stay several days/week without my phone. Any explication why they don't want to change.
I've asked to explain my pb to a responsible, they told me he will call me back but any call since several hours.
I'm very very disapointed by the htc customer service.
princedwi : I don't want to break the warranty.
I've already purchased an htc hero pink to my wife with the same firmware, same operator, and any pb with the gps

norbert80 said:
I've already purchased an htc hero pink to my wife with the same firmware, same operator, and any pb with the gps
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I don't know about France, but in the UK it is the responsibility of person who sold you the goods to make good on any warranty. In addition, since the GPS has never worked, again in the UK you'd be perfectly within you rights to ask for a replacement or a refund because the good were faulty at point of sale.
I would have though that France would've had similar, if not stronger, consumer protection laws, and I assume that you didn't buy your phone direct from HTC, so why don't you go back to the seller?
Regards,
Dave

i am surprised.. you can not take it back to the place you purchased it... and have them replace it with a new one.
it is only a few days old..right?

foxmeister said:
I don't know about France, but in the UK it is the responsibility of person who sold you the goods to make good on any warranty. In addition, since the GPS has never worked, again in the UK you'd be perfectly within you rights to ask for a replacement or a refund because the good were faulty at point of sale.
I would have though that France would've had similar, if not stronger, consumer protection laws, and I assume that you didn't buy your phone direct from HTC, so why don't you go back to the seller?
Regards,
Dave
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Click to collapse
Same in France and in any EU contry...European Union countrys have a minimum warranty policy of 15 days to get a new device and 2 year warranty on products above 50€.
Countrys can decide to have better warranty laws but never less then this.

where to get screen digitizer and LCD?

Is there any way how to get broken TMo HD2 screen rapair?
Im second user, so i cant sent id back to Tmobile.
Thank you.

You can try finding a "dummy" phone or one from a store thats a display model. That should work I think?? ...Tj

TrekkerJmm said:
You can try finding a "dummy" phone or one from a store thats a display model. That should work I think?? ...Tj
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+1
If you are a DIY'r, you can search eBay for "Tmobile HD2 Display". It won't be cheap, but it will be a sight cheaper than a new phone.
If you don't know the difference between a Terminator and a T-2, you should probably check your local yellowpages for a phone repair service. It will be slightly more expensive than doing it yourself.
When you say you are the "second user", I hope this means you got the phone legitimately. If so, this means that you can contact HTC's official repair department. They don't care if your 3rd Uncle's Roommate gave you the phone, so long as the phone's ID number isn't listed as stolen. This is the most expensive option, but it guarantees you the best possible repair.
G'luck!

Less then $10.00, you may have to ask him if he has the exact one.
http://shop.ebay.com/items/htc disp...id=1&keyword=htc+display&adgroup_id=827256831

Thank you for every reply. Dummy phone will work maybe for case, not for LCD/digitizer.
As concern ebay, no one [ebay, or online shops] is selling LCD or digitizers for TMo version, which is incompatible with European version.
So is there any other way how to buy an LCD except contacting HTC directly?
PS sure I have that phone legally ;], I bought from person that didn’t know anything about WiMo phones and was very disappointed [im to and im using wimo for 4years ;] ].

Here is a Link Google is your Very Best Friend
http://mobile.brando.com/htc-hd2-replacement-touch-screen_p05023c0695d088.html

Again and again and again. EU version parts doesn’t fit TMobile HD2 !!
This link is for HD2Eu version – you can tell by that flex cable which it totally different to flex cable on HD2 Tmo version
PS I wouldn’t start new thread if you would be able to buy EU parts and repair TMo version with it.