Related
Hey all the story is this:
I had been using the JASJAR for a couple of months now and suddenly the phone (and I mean only the phone) has stopped working....What happens is that with my Vodafone SIM card I get signal but I cannot make or receive calls....When they call me they get voicemail, when I try to call the phone tries to make a call but after 30 seconds I get ' Call ended'.
I have even upgarded the device to the ROM given by imate and still the same thing happens....The green light flashes but it looks to people calling me that the phone is off.
I contacted Expansys where the phone was bought from and they advised to contact SBE which is imate's service center. I did and they kindly offered to have the phone picked up by courrier and have a look at it. They did and after a week or so they came back with a quote for 100+ pounds for replacing the phones main board! They said that warranty will not cover it because ' it is out of warranty according to the manufacturing date'.
I of course freaked out and spoke to imate on-line support and they advised me that the excuse will not stand and that all phones are covered by their date of purchase and that I should write an email to imate support explaining the situation. I did and the reply outraged me even more....
They said that the spoke to the service center and that they advised them that "it has been verified that the coaxial cable on the device is faulty and this is considered as a physical damage." The phone had NO damage when it left me and it has never suffered any....
:twisted:
Has this happened to anyone before? What should I do next? They provide lame excuses and they do not honour their warranty....Are they just trying to make more money out of me? Any advise will be appreciated and if anyone has taken a case like this to a cunsumers right association I will be glad to hear from them....I am not willing to give this up...
Thank you in advance,
Argy
PS I have all email and on-line chat on file for anyone that does not believe it....
i had a simaler problem with my a1000 which i got from 3uk
i ended up paying off my contract about the 6month mark and a few month later the phone stopped charging,
i assumed motorola would fix it being the manufacture but they said its outsourced to 3 and they handle all the repairs.
i rang 3uk and they asked me for my account number i advised them that i was no longer a coustomer as i payed off my contract but the phone was still under the 12 manufactures warantie.
they said they wouldnt even look at it as i was no longer a 3uk coustomer and that i would have to speak to motorola, motorola said exactly the oposate and that as it was a 3uk phone it was up to them to fix it.
after numerous calls and letters both from myself and consumer rights nothing was done and eventualy the 12 month past ......
i have it as a paper weight now lol
not relervant to your story but it might help somone else
good look ... dont let them screw you over
argyris said:
I contacted Expansys where the phone was bought from and they advised to contact SBE which is imate's service center.
Click to expand...
Click to collapse
If you bought the phone from Expansys then (in theory) your contract is with them, not with SBE or I-Mate or anybody else.
Expansys should honour their contract with you and provide warranty cover, not refer you to someone else.
I'm no expert in consumer contract law (so I could be wrong) but I believe this to be the case. If it was a mail-order purchase then your rights should be even stronger, I think.
Your best bet might be to contact a Citizens Advice Bureau and find out what their opinion is. I'd have thought they'd examine the small print of your contract with Expansys and then tell you whether you have a valid warranty claim against them or not.
Good luck.
if you paid originally for it on your credit card, they might be able to help aswell.
If you bought the phone from Expansys then (in theory) your contract is with them, not with SBE or I-Mate or anybody else.
Expansys should honour their contract with you and provide warranty cover, not refer you to someone else.
I'm no expert in consumer contract law (so I could be wrong) but I believe this to be the case. If it was a mail-order purchase then your rights should be even stronger, I think.
Good luck.[/quote]
I bought the phone as a SIM free phone and not with a contract so I guess this makes things even worse.....but it was a mail order.... To be honest I think we are all totally screwed when it comes to dealing with this kind of problems....they will always say that the fault is ours and we can do nothing to prove it....
argyris said:
I bought the phone as a SIM free phone and not with a contract so I guess this makes things even worse.....but it was a mail order.... To be honest I think we are all totally screwed when it comes to dealing with this kind of problems....they will always say that the fault is ours and we can do nothing to prove it....
Click to expand...
Click to collapse
I meant your contract of sale, not the monthly contract for the talkplan.
When you buy something from someone, you make a contract with them. In your case your contract was with Expansys and they have a legal obligation to support reasonable claims of items being unfit for purpose or not in working order.
I contacted Expansys, lets see what they have to say now....
Anyone know of any consuner rights group that might be able to help?
Thanx
argyris said:
Anyone know of any consuner rights group that might be able to help?
Click to expand...
Click to collapse
The UK Government has a website that might help:
http://www.consumerdirect.gov.uk/
You can call them for a chat too. Might be worth a try.
Or put "uk consumer rights" into Goooooogle and see what comes up.
One interesting paragraph on this page says:
No excuses
The law says it's up to the seller to deal with complaints about defective goods or other failures to comply with your statutory rights. Don't accept the excuse that "It's the manufacturer's fault," although you might also have additional rights against the manufacturer under a guarantee.
Think twice before you buy from a trader who displays a 'no refunds' notice. It is against the law, unless it also tells you that this does not affect your statutory rights .
Click to expand...
Click to collapse
I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
Click to expand...
Click to collapse
You are right, I did a bit of searching in some goverment sites and it states that when they act like agents you cannot blame them for anything....you have to take it up with the manufacturer.
Some useful stuff I found out are:
http://www.dti.gov.uk/ccp/topics1/facts/distancesell.htm
http://www.euroconsumer.org.uk/
http://www.consumerdirect.gov.uk/links/index.shtml
I think everyone should take a quick read and finally know their rights....
Final Update!!
Since neither i-mate nor SBE would reply to any mails I finally paid for the repair of the phone. The guy I spoke to on the phone admited that they have a lot of Jasjars in for repairs and at most of them the warranty is not honoured....
This is a warning for all people wanting to buy one! DONT! The warranty will not be honoured in case it breaks down and i-mate is only good for advertising.....
DO NOT BUT THE JASJAR!
Would it be the same case trying to get warrenty for the O2 version?
I have had a similar problem and have had enough of O2 and need some advice. 2 months ago I plugged the charger into my XDA Exec and the charger port got pushed back into the phone. So I was a bit annoyed that this would happen but I took it to the O2 shop who said it's not a problem and as the phone hasn't even been out a year it will be under warranty and should be no more than 3 weeks being repaired.
After four weeks I got a phone call saying that it wasn't under warranty and that the cost for repair would be £350 because they had to replace some sort of chip. I know this isn't true as the phone worked perfectly it just couldn't be charged. So I said I would not pay this and I wanted it returned. After a week still no sign of the phone I called O2 to tell them the whole story and they said that it could be repaired under the warranty and it wasn't a problem, I just had to send it straight to the repair centre without going through the shop.
I sat and waited until today 2 months after the phone originally broke and it got delivered back to the O2 shop.
I think it's disgusting that this has happened and wondered what my next plan of action should be??
argyris said:
I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
Click to expand...
Click to collapse
You are right, I did a bit of searching in some goverment sites and it states that when they act like agents you cannot blame them for anything....you have to take it up with the manufacturer.
Some useful stuff I found out are:
http://www.dti.gov.uk/ccp/topics1/facts/distancesell.htm
http://www.euroconsumer.org.uk/
http://www.consumerdirect.gov.uk/links/index.shtml
I think everyone should take a quick read and finally know their rights....
Click to expand...
Click to collapse
This doesn't work like that in all country's ! In Holland they suppliers is responsable, the is : The name in Header on the bill. They could say the're only agents, but when they give you a bill with their name on it, you bought it for tehm, thus; they are responable...
NO FINEPRINT CAN EVER OVERRULE ANY LAWS....
Hey all,
I got my phone back today and guess what???? It does not charge or gets recognised by the computer....It was returned with a QTEK ROM although it is a Imate phone....
I am now sure this imate/SBE thing is all a nice scam that rips people off....
argyris said:
Hey all,
I got my phone back today and guess what???? It does not charge or gets recognised by the computer....It was returned with a QTEK ROM although it is a Imate phone....
I am now sure this imate/SBE thing is all a nice scam that rips people off....
Click to expand...
Click to collapse
If you paid for the repair then sue them for not repairing - find their local trading standards office in the UK to complain to, complain to your VISA company etc etc.
Do you have anyone in the UK who can do this for you?
Richard
rICHARD,
I told them that I did not get what I paid for and I am expecting a repair. They came back saying that they do provide warranty for all repairs they make so they will accept it back and repair it without any more cost for me....
The only thing to do is wait and see....I will post back any news....
Why not report them for piracy to HTC / Microsoft? I am led to believe loading a rom from one manufacturer onto another's device amounts to software piracy as your software was bought from i-mate and you now have Qtek's O.S.....
Expansys
I bought mine through expansys you have to show proof of purchase, you can get this by emailing expansys or digging up your old email confirmation. The rest of your problem seem to be bs.
1.) email I-mate [email protected]
2.) If I-mate gave you an rma number you don't pay for anything
3.) once you get you phone in prepare to wait
argyris,
Have you tried to insert another SIM card in the phone?
I have this weird problem with the JJ. I have 2 SIM's with 2 different Operators. The JJ works just fine with one SIM .....
BUT, when I insert the other SIM, I can make calls normally, but I can receive only ONE call (i mean it, ONE), after that the damn thing won't receive calls anymore!
After trying to make calls for several times it does work, but again, one incoming call and that's it.
I tried that SIM in the 8800, it works just great.
Anybody has an idea on what's going on?
Thank you guys..
Hi I've been reading a lot of horror stories about screen alignment issues, faulty keyboards and A2DP not being up to par. As I use the screen a lot [obviously]! and A2DP as well. I was wondering if these issues have been addressed in the latest ROM updates or batches.
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As I will be purchasing this device [probably the dopod 838pro] out of my country [ehem we still don't even have the dopod 838 here officially, I live in the Philipines] I am sure that warranty and service would be a PITA if ever I get a lemon or a unit with the buggy screen and/or keyboard and/or A2DP, I'd probably have to send it over to Singapore [which handles dopod here in Asia, well the English versions atleast] and that would really suck big time. I saw a fix to the screen alignment issue but it required opening up and doing some slight mods to the unit which void the warranty and honestly I don't think I can do the mod. So Hermes users do you think it's safe to buy a Hermes now or should I wait a little longer...
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I'll be off to HKG this Friday [10/20/2006] and any info/advice/help will be appreciated. Greetings from Manila, Philippines
Good luck in finding one as they are out of stock everywhere. I do find a shop in Wanchai computer mall that still has some stocks last week but they are selling with a HK$500 premium.
does this mean the issues have been resolved? I always visit WCC... I actually lurk in that place for hours hehehe I usually buy from MASTER OA. I think I've bought 2 to 3 pda's from them already.
The real problem IS: doeas HARDWARE hermes issues have been resolved?
Software shoud be always be resolved in ROM releases...
HTC NEVER admitted OFFICIALLY to have hardware problem, so they couldn't say "It is solved!"
From internet knowledge we don't have real hardware modification related to different serial numbers (they means only year, week, number of unit built
HTC642100, as an example, could be assembled now)
One thing is accomplished: THE CUSTOMER SERVICE IS AWFUL IN MOST COUNTRIES!
sergiopi said:
The real problem IS: doeas HARDWARE hermes issues have been resolved?
Software shoud be always be resolved in ROM releases...
HTC NEVER admitted OFFICIALLY to have hardware problem, so they couldn't say "It is solved!"
Click to expand...
Click to collapse
Sergio, have you actually phoned HTC? I know you have and they admitted the fault, didn't they? This fault does not affect all HTC devices, so as a businessman would you post a press release stating that there is an issue which is obviously down to poor QA but does not affect all devices? All that would happen is that everyone would send them back. No business is going to do that, but to state that HTC are not officially recognising the issue is also a bit misleading.
HTC are wholly wrong with this, but I feel too that people have tended to look for support from here rather than speak to HTC direct.
well I guess I will have to 'pass' on the Hermes for the meantime. Pity it really seems like a great device [specs wise] I might go unconverged though... thinking of getting a Smartphone maybe the SGH-i607 from Samsung [WM of course] and a PPC [maybe the iPAQ with 1Gb on board storage memory, that way I could still use my 4Gb SD card] I was thinking of getting an FS t830 but it seems it's difficult to get outside of Europe... The palm Treo 750v is miniSD which is a bummer... wish they kept it SD So for now I guess I am stuck with my Universal and my trusty Nokia 3100 hehehe.
bydandie said:
HTC are wholly wrong with this, but I feel too that people have tended to look for support from here rather than speak to HTC direct.
Click to expand...
Click to collapse
well the problem is HTC or it's subsidiaries like dopod don't have a presence in all territories [case in point the Philippines, AFAIK they only have a distributor here and they aren't really pushing dopod products, we don't even have the smartphones like the 577W or 595 or even the 838 yet... we do have the 818pro and dopod900] so having to talk to dopod asia [singapore and potentially having to ship your device there] is really troublesome ah the pains of living in a 3rd world country... but I digress. Maybe the next generation of the HERMES will be better built.
check http://forum.palmislife.com/viewthread.php?tid=69825&highlight=
Pards,
I think the Dopod 838pro with HT636XXX or higher is safe now....I just got it last month, but gave it to my daughter.
I bought the Tmo Vario II last week HT634XXX and got SA after 3 days on my pocket. I will return it back on Staurday (Im now in Bangkok).
I am thinking of getting another Dopod 838pro or XDA trion after returning the Vario II, or get back on my Universal...
SA is the only hardware issue these days. HTC will repair this if it happens.
A2DP isn't the greatest with the current ROM offerings. Only a few A2DP headsets are known to work w/o skipping:
I-Tech S35/R35 clips. There have been fidelity issues raised
Nokia HS-12W. A good setup marred by somewhat limited range (3-4 meters).
Actually saw the mod already but I don't think I have the skills do it on my own. Maybe I will check out a unit when I'm at the shops... hope I am not too tempted...
I bought my 838Pro last week and it has the following issues:
1. BB Connect will not reconnect after a signal lost. Only way to reconnect is to do a soft reset.
2. BT headphone not working. I can only heard the ringtone and cannot talk and also cannot listen to the music.
3. I have all my songs in the memory card and the MP3 player doesn't seems to be able to find them. However, they appears when I used the file manager and not the MP3 player.
4. Frequently hanged. 1 to 2 reset per day.
5. BT icon is missing and I cannot find it anyway.
I used a O2 Trion for 1 month, there is No any hardware issue like screen issue, but when use ADAP with SE HBH-DS970, it stop at every minute.
And the wifi recieving signal is very very poor.
bydandie said:
Sergio, have you actually phoned HTC? I know you have and they admitted the fault, didn't they? This fault does not affect all HTC devices, so as a businessman would you post a press release stating that there is an issue which is obviously down to poor QA but does not affect all devices? All that would happen is that everyone would send them back. No business is going to do that, but to state that HTC are not officially recognising the issue is also a bit misleading.
HTC are wholly wrong with this, but I feel too that people have tended to look for support from here rather than speak to HTC direct.
Click to expand...
Click to collapse
I talk with HTC, and they ADMIT "is a well known hardware fault", but only by voice (have you read the legal stuff below their messages? Funny, they have Homer simpson as consultant?).
Called, they gave me a number, where to pay just to have a second number, were to BRING (yes old way, bus or taxi, or car, no UPS in HTC world) my phone has to be sent to.. to the first number called! Courtesy phone? NONE Estimated time? At least 15 working days (and call HTC service but is the same dangaard italyservice, famous in many italan forums, but not for his quality )
AS A businessman I learned since Ralph Nader a Lesson: if you have a clear Hardware problem in a new device say it LOUD, BUT when you have the solution and the service to apply it
I am sure they are good businessmen (in the old economy world) and they officially stay quiet, because they patched, but NOT solved the problem.
Will be so easy to publish a note with pictures with the OLD clip and the new one, the OLD chassis and the new one, they are fixing for free EVERY device, because all devices sold have less than one year of life!
The real problem, I believe, is that they DON'T have a real support network and if only 50% of the HTC's Hermes sold will be sent back... they have to shut down the support network!
The second problem is that they are Digital immigrants and they don't understand digital native rules and language. Post on the web site something official, start an interaction about service.
I worked with one of the biggest car manufaturer in europe: the customer service received a lot of e-mail from a swedish man that had the car (and was a real expensive one) completely burned by an electrical problem during the night, having also the house destroyed. Nobody want to speak to him, having in mind how angry he could be, asking for money... and so on.
We answered to the e mail, gently and he said: "I have to fix my house, everithing was paid from insurance company, but do you want to bring the car in your factory to understand why this happened? I need to re-build the garage and the car is in the middle!"
We sent someone to take care of the car and he ordered a new one (other model, same company) after two weeks!
They can chose to loose money on this business or try to understand the language!
ctohang said:
I used a O2 Trion for 1 month, there is No any hardware issue like screen issue, but when use ADAP with SE HBH-DS970, it stop at every minute.
And the wifi recieving signal is very very poor.
Click to expand...
Click to collapse
I was trying to use my DS970 with it also. It paired up ok but can only play the ringing tone. No music can be transmitted through and certainly cannot talk through it.
It work perfectly with the P990i though...
Ok now I'm really confused just read a couple of reviews singing praises for this device... and yet there are also a lot of complaints.
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To those using BT [A2DP especially] has anyone tried using a Motorola HT820 with it? I have this headset and wouldn't want to have to buy a new headset if ever I do get this device.
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What is the price of the 838pro in HKG?
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Also this is microSD right what is the highest capacity microSD card and price in HKG? [Just in case I get one I have to factor in the memory card costs as well]
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I'm off to HKG tomorrow so any info would be appreciated hehehe. Thanks in advance
bnycastro said:
Ok now I'm really confused just read a couple of reviews singing praises for this device... and yet there are also a lot of complaints.
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To those using BT [A2DP especially] has anyone tried using a Motorola HT820 with it? I have this headset and wouldn't want to have to buy a new headset if ever I do get this device.
--
What is the price of the 838pro in HKG?
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Also this is microSD right what is the highest capacity microSD card and price in HKG? [Just in case I get one I have to factor in the memory card costs as well]
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I'm off to HKG tomorrow so any info would be appreciated hehehe. Thanks in advance
Click to expand...
Click to collapse
I have not tried HT820 but I tried all the stereo BT headphones already and have trouble with all with the 838Pro.
Price for the 838Pro ran from about HK$6,100 to 6,600, depending whether you can find one or not. You can also buy directly from the carrier but I think CSL is out of stocks. There are some in "3" shop but stock again, is very limited. If you want to have Blackberry Connect installed however, you will have to buy it from "3". I know for a fact that "3" specially requested BB Connect to be installed in their machines. You will not find BB Connect on any other place.
The max capacity for Micro SD I think is 2GB. Not sure about the price but if you go to WCC the price should be all listed out and they are usually within a few tens of HK dollar.
Thank you for the info veej. Will keep those in mind when lurking around HKG.
I have owned a Dopod 838 Pro, ht631, and now I own an Orange m3100, ht632, and NEITHER have had any screen problems or any other problems. BTW, Dopod IS releasing the 838 Pro in the Philippines very soon, so you will be able to get the unit with local warranty. They say it should be priced around 48k pesos. I have Motorola ht820 headphones and they work great after I applied the firmware patch found here:
...those of you that see any HT820 with designation SYN948A, SYN948B or SYN948C printed inside the headset band, you probably have this problem. Well, there is a FIX:
http://forum.xda-developers.com/showthread.php?t=276406&highlight=ht820
Thanks for the info drummer. I did hear something similar they [distributor] moved the release from Oct to Nov, 48K PhP huh not bad really for the specs [although it would be definitely cheaper in HKG or Taiwan]. Hmmm I didn't bring my HT820s to work today I will check if it requires the patch you mentioned I get some skipping sometimes with my Universal.
hey guys, anyone had any experience with HTC customer support in the USA? does anyone have their number/contact information? i can't seem to find it anywhere.
thanks.
k4ffy said:
hey guys, anyone had any experience with HTC customer support in the USA? does anyone have their number/contact information? i can't seem to find it anywhere.
thanks.
Click to expand...
Click to collapse
Try here: http://america.htc.com/about/contact-us.html
thanks. screen alignment issue with tytn
HTC America won't help you... sorry!
seriously??? what do i need to do!
Assuming you've got a TyTN, first call the reseller you bought the phone from. They should be able to help set this up for you. If your device needs service, it will be handled by HTC Europe, which means you'll have to ship it to Germany...
The only exception I can think of to this rule right now would be an 8525 purchased from Cingular (in which case you'd deal directly with Cingular for service).
unfortunately i bought it off of ebay. i'll try emailing HTC USA, maybe they can point me in the right direction. thanks.
Alas, this is the risk you take when buying from eBay... you're totally on your own...
Best of luck, but I can tell you others have tried only to be given the proverbial "deer in the headlights over the phone" -- "what's a TyTN..."
Yikes...
thanks. here's hoping for the best. i'll post my findings heh.
I have had the same problem, the only way to solve this problem is to go through HTC Europe as TyTn is intended for the European market, and take my word for it HTC UK is one of the most useless CS I've run into so far. Frankly speaking they are the reason i wouldn't be buying another ****y HTC device. Have had enough after Jamin and TyTn, seriously they are ripping people off. Try symbian for a change. Anyway I think if you know anyone in Europe, you can send them the device and they can take the device in to a service center and get a replacement for you. In my case my online vendor was helpful enough to get the device repaired. HTC America will simply tell you to contact HTC Europe.
I have an X1i from O2 in the UK.
It has a few problems. First of all is the crack near the stylus, another is a crack next to the camera lens area, but the most annoying the 3.5mm jack being very very dodgy. It is difficult to get the right channel to work, that is using various sets of earphones including the SE supplied ones.
How do I go about getting a replacement? Is it O2 I need to speak to or is it SE?
You can go back to the store where you bought your X1.
If you ordered it through the internet, go to the site where you bought it.
Looks like I'll backup my stuff tonight and have a trip to the O2 shop!
Exchange??
Lokatho said:
You can go back to the store where you bought your X1.
If you ordered it through the internet, go to the site where you bought it.
Click to expand...
Click to collapse
Hi,
it would be nice if this would be so easy.
I have 3 cracks in the case by now and fighting about more than 7 weeks with Sonystyle and SE here in USA, guess what. NO replacement, they ignoring the emails, transfere me from one person to another and so on.
On top, i would have to pay for the repair.
So if you have other information or "written examples" for exchange, please share.
greetings
I went into the O2 store I got the phone from and they are willing to take it in for repair. There was no mention of cost and they said it'd most likely be replaced.
Also, is it best I flash my X1 with a stock firmware just in case they get arsey about custom firmwares?
ant_thomas said:
I went into the O2 store I got the phone from and they are willing to take it in for repair. There was no mention of cost and they said it'd most likely be replaced.
Also, is it best I flash my X1 with a stock firmware just in case they get arsey about custom firmwares?
Click to expand...
Click to collapse
Yes, because only if you have an original firmware will you receive any form of service.
An original firmware includes the updates as given in the thread by Pavel X1
Do you have to revert the spl back to normal? Will they check?
hi i just realise it too today my x1 has crack below the power button and the plastic caseing holding the battery i got it from o2 too but i got my phone through upgrade in november last year will they fix it? i didnt drop it or so this cracks just develop naturally thats not really good about the qc
ant_thomas said:
I went into the O2 store I got the phone from and they are willing to take it in for repair. There was no mention of cost and they said it'd most likely be replaced.
Also, is it best I flash my X1 with a stock firmware just in case they get arsey about custom firmwares?
Click to expand...
Click to collapse
Definitely yes!
Flash back to the stock O2 R10A ROM and flash the SPL back to the stock one while you're at it. It is the sort of thing that they do notice and bill you later on.
I'm also sending my X1i back to O2 for the crack by the battery compartment. I've had the phone less than 2 months. They're bringing my refurb handset tomorrow and taking my original one away. In fact my posting about it is here...
http://forum.xda-developers.com/showpost.php?p=3474988&postcount=680
X807, since you're in the UK, the magic words are "Sale of Goods Act, as amended" and "not fit for purpose". If O2 try to fob you off to SE, remind them that under the Sale of Goods Regulations you have the contract of sale with the retailer, not the manufacturer. It is up to the *retailer* to arrange repair or replacement.
Lokatho said:
Yes, because only if you have an original firmware will you receive any form of service.
An original firmware includes the updates as given in the thread by Pavel X1
Click to expand...
Click to collapse
Come to think of it... that question has always been at the back of my mind. What if your X1 was unable to power on? Had sent my X1 for servicing cos of that before. If that's the case you wouldn't be able to flash back to the original firmware. Guess that's one of the reasons for me holding back from using a custom firmware till now.
ZenithUK said:
Definitely yes!
Flash back to the stock O2 R10A ROM and flash the SPL back to the stock one while you're at it. It is the sort of thing that they do notice and bill you later on.
I'm also sending my X1i back to O2 for the crack by the battery compartment. I've had the phone less than 2 months. They're bringing my refurb handset tomorrow and taking my original one away. In fact my posting about it is here...
http://forum.xda-developers.com/showpost.php?p=3474988&postcount=680
X807, since you're in the UK, the magic words are "Sale of Goods Act, as amended" and "not fit for purpose". If O2 try to fob you off to SE, remind them that under the Sale of Goods Regulations you have the contract of sale with the retailer, not the manufacturer. It is up to the *retailer* to arrange repair or replacement.
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Right, all sorted ROMwise, I went into the O2 shop where I bought it to sort it out and I was nicely informed (or maybe fobbed off) that another employee in the shop who will be in tomorrow and supposedly has an X1 and had the same problem. But what he did was find online a list of models which was in a bad batch, printed it off and took it to O2 and got an instant replacement in the shop. I've now come home with my X1 and I'm looking for said list. Bare in mind I'm dubious of anything official here.
Since I've been around these parts for long enough (Previous Orange SPV Original owner) I knew that surely here would be the first place to look. Only "list" I can find is on the first page of the cracks thread, and yes mine is one of them, 08W46.
Maybe this is the list, who knows, but I will print the page off and take it to them, and hopefully speak to this guy.
It seems the link in question was
http://xperia-x1.com/xperia-x1-starting-to-show-some-cracks/
So it's not official and the person who originally told me of an instant replacement it talking a load of bollocks.
I am now sending it directly back to SE. Hopefully I'll get a replacement but obviously I'm not overly confident.
u'll most likely get a new one.. i had an issue with my phone where the volume key wasn't working and sent the phone to SE and i got a new one in like 4days..
Hi,
I've bought my HTC Hero a few days ago.
I've any fix with my GPS (gmaps, copilotlive, GPS Test).
I don't understand why
Any ideas ??
Best regards
Sorry i dont understand the question.
Are you saying thos apps dont work on the hero?
or that the GPS doesn locate you?
Im guessing there is a stock rom and everything is factory on it?
If so and the GPS doesnt work. Try standing outside. On a clear day to see if it will locate you in google maps. If it doesnt then i think you may have a defective unit. If its new it should definately be under the HTC warranty
I mean the gps don't locate me with google maps or copilot in outside locations
Sounds like you have a faulty unit then. register it online ith HTC support and send it back stating what is wrong, youl get a new one within a couple of days.
i've explained my problem to the customer service, but they don't want to send me a new phone. I've send it to a reparation center...I don't undestand why they don't want to give me a new one
you should ask them why they don't send a new one, not us...
do you have an answer from the customer service that you can paste here?
sry dbl post
You can try updating to a different radio version, I know that when I just updated to 63.18.55.06JU_6.35.09.26, it gave me bad hspa signals and gps does not fix as fast.
I recommend using 63.18.55.06IU_6.35.08.22 for your device, gave me the best for gps fixes since I was able to lock in under 5 seconds at my Han Ah Reum (korean food market with industrial architecture and concrete, which is difficult to even get cellphone signals at times).
Any Fix with Hero's GPS / Very bad HTC customer service
Thanks everybody for your answer.
kendong2 : I'm a french customer, and my english is not so good. I'll try to translate the answer : the want me send my phone to a reparation center. But i cant stay several days/week without my phone. Any explication why they don't want to change.
I've asked to explain my pb to a responsible, they told me he will call me back but any call since several hours.
I'm very very disapointed by the htc customer service.
princedwi : I don't want to break the warranty.
I've already purchased an htc hero pink to my wife with the same firmware, same operator, and any pb with the gps
norbert80 said:
I've already purchased an htc hero pink to my wife with the same firmware, same operator, and any pb with the gps
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I don't know about France, but in the UK it is the responsibility of person who sold you the goods to make good on any warranty. In addition, since the GPS has never worked, again in the UK you'd be perfectly within you rights to ask for a replacement or a refund because the good were faulty at point of sale.
I would have though that France would've had similar, if not stronger, consumer protection laws, and I assume that you didn't buy your phone direct from HTC, so why don't you go back to the seller?
Regards,
Dave
i am surprised.. you can not take it back to the place you purchased it... and have them replace it with a new one.
it is only a few days old..right?
foxmeister said:
I don't know about France, but in the UK it is the responsibility of person who sold you the goods to make good on any warranty. In addition, since the GPS has never worked, again in the UK you'd be perfectly within you rights to ask for a replacement or a refund because the good were faulty at point of sale.
I would have though that France would've had similar, if not stronger, consumer protection laws, and I assume that you didn't buy your phone direct from HTC, so why don't you go back to the seller?
Regards,
Dave
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Same in France and in any EU contry...European Union countrys have a minimum warranty policy of 15 days to get a new device and 2 year warranty on products above 50€.
Countrys can decide to have better warranty laws but never less then this.