Related
Hey all the story is this:
I had been using the JASJAR for a couple of months now and suddenly the phone (and I mean only the phone) has stopped working....What happens is that with my Vodafone SIM card I get signal but I cannot make or receive calls....When they call me they get voicemail, when I try to call the phone tries to make a call but after 30 seconds I get ' Call ended'.
I have even upgarded the device to the ROM given by imate and still the same thing happens....The green light flashes but it looks to people calling me that the phone is off.
I contacted Expansys where the phone was bought from and they advised to contact SBE which is imate's service center. I did and they kindly offered to have the phone picked up by courrier and have a look at it. They did and after a week or so they came back with a quote for 100+ pounds for replacing the phones main board! They said that warranty will not cover it because ' it is out of warranty according to the manufacturing date'.
I of course freaked out and spoke to imate on-line support and they advised me that the excuse will not stand and that all phones are covered by their date of purchase and that I should write an email to imate support explaining the situation. I did and the reply outraged me even more....
They said that the spoke to the service center and that they advised them that "it has been verified that the coaxial cable on the device is faulty and this is considered as a physical damage." The phone had NO damage when it left me and it has never suffered any....
:twisted:
Has this happened to anyone before? What should I do next? They provide lame excuses and they do not honour their warranty....Are they just trying to make more money out of me? Any advise will be appreciated and if anyone has taken a case like this to a cunsumers right association I will be glad to hear from them....I am not willing to give this up...
Thank you in advance,
Argy
PS I have all email and on-line chat on file for anyone that does not believe it....
i had a simaler problem with my a1000 which i got from 3uk
i ended up paying off my contract about the 6month mark and a few month later the phone stopped charging,
i assumed motorola would fix it being the manufacture but they said its outsourced to 3 and they handle all the repairs.
i rang 3uk and they asked me for my account number i advised them that i was no longer a coustomer as i payed off my contract but the phone was still under the 12 manufactures warantie.
they said they wouldnt even look at it as i was no longer a 3uk coustomer and that i would have to speak to motorola, motorola said exactly the oposate and that as it was a 3uk phone it was up to them to fix it.
after numerous calls and letters both from myself and consumer rights nothing was done and eventualy the 12 month past ......
i have it as a paper weight now lol
not relervant to your story but it might help somone else
good look ... dont let them screw you over
argyris said:
I contacted Expansys where the phone was bought from and they advised to contact SBE which is imate's service center.
Click to expand...
Click to collapse
If you bought the phone from Expansys then (in theory) your contract is with them, not with SBE or I-Mate or anybody else.
Expansys should honour their contract with you and provide warranty cover, not refer you to someone else.
I'm no expert in consumer contract law (so I could be wrong) but I believe this to be the case. If it was a mail-order purchase then your rights should be even stronger, I think.
Your best bet might be to contact a Citizens Advice Bureau and find out what their opinion is. I'd have thought they'd examine the small print of your contract with Expansys and then tell you whether you have a valid warranty claim against them or not.
Good luck.
if you paid originally for it on your credit card, they might be able to help aswell.
If you bought the phone from Expansys then (in theory) your contract is with them, not with SBE or I-Mate or anybody else.
Expansys should honour their contract with you and provide warranty cover, not refer you to someone else.
I'm no expert in consumer contract law (so I could be wrong) but I believe this to be the case. If it was a mail-order purchase then your rights should be even stronger, I think.
Good luck.[/quote]
I bought the phone as a SIM free phone and not with a contract so I guess this makes things even worse.....but it was a mail order.... To be honest I think we are all totally screwed when it comes to dealing with this kind of problems....they will always say that the fault is ours and we can do nothing to prove it....
argyris said:
I bought the phone as a SIM free phone and not with a contract so I guess this makes things even worse.....but it was a mail order.... To be honest I think we are all totally screwed when it comes to dealing with this kind of problems....they will always say that the fault is ours and we can do nothing to prove it....
Click to expand...
Click to collapse
I meant your contract of sale, not the monthly contract for the talkplan.
When you buy something from someone, you make a contract with them. In your case your contract was with Expansys and they have a legal obligation to support reasonable claims of items being unfit for purpose or not in working order.
I contacted Expansys, lets see what they have to say now....
Anyone know of any consuner rights group that might be able to help?
Thanx
argyris said:
Anyone know of any consuner rights group that might be able to help?
Click to expand...
Click to collapse
The UK Government has a website that might help:
http://www.consumerdirect.gov.uk/
You can call them for a chat too. Might be worth a try.
Or put "uk consumer rights" into Goooooogle and see what comes up.
One interesting paragraph on this page says:
No excuses
The law says it's up to the seller to deal with complaints about defective goods or other failures to comply with your statutory rights. Don't accept the excuse that "It's the manufacturer's fault," although you might also have additional rights against the manufacturer under a guarantee.
Think twice before you buy from a trader who displays a 'no refunds' notice. It is against the law, unless it also tells you that this does not affect your statutory rights .
Click to expand...
Click to collapse
I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
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Click to collapse
You are right, I did a bit of searching in some goverment sites and it states that when they act like agents you cannot blame them for anything....you have to take it up with the manufacturer.
Some useful stuff I found out are:
http://www.dti.gov.uk/ccp/topics1/facts/distancesell.htm
http://www.euroconsumer.org.uk/
http://www.consumerdirect.gov.uk/links/index.shtml
I think everyone should take a quick read and finally know their rights....
Final Update!!
Since neither i-mate nor SBE would reply to any mails I finally paid for the repair of the phone. The guy I spoke to on the phone admited that they have a lot of Jasjars in for repairs and at most of them the warranty is not honoured....
This is a warning for all people wanting to buy one! DONT! The warranty will not be honoured in case it breaks down and i-mate is only good for advertising.....
DO NOT BUT THE JASJAR!
Would it be the same case trying to get warrenty for the O2 version?
I have had a similar problem and have had enough of O2 and need some advice. 2 months ago I plugged the charger into my XDA Exec and the charger port got pushed back into the phone. So I was a bit annoyed that this would happen but I took it to the O2 shop who said it's not a problem and as the phone hasn't even been out a year it will be under warranty and should be no more than 3 weeks being repaired.
After four weeks I got a phone call saying that it wasn't under warranty and that the cost for repair would be £350 because they had to replace some sort of chip. I know this isn't true as the phone worked perfectly it just couldn't be charged. So I said I would not pay this and I wanted it returned. After a week still no sign of the phone I called O2 to tell them the whole story and they said that it could be repaired under the warranty and it wasn't a problem, I just had to send it straight to the repair centre without going through the shop.
I sat and waited until today 2 months after the phone originally broke and it got delivered back to the O2 shop.
I think it's disgusting that this has happened and wondered what my next plan of action should be??
argyris said:
I think Expansys have some wriggle room on the guarantee if in the small print of their terms and conditions (that you read and agreed to when you bought the Universal, right? ) it says that they're acting as agents to the manufacturer only. I think that kinda gets them out of warranty obligations and means your contract of sale would be with whoever they mention in their T&Cs. I've never bought from them though, so I've no idea how they operate.
Click to expand...
Click to collapse
You are right, I did a bit of searching in some goverment sites and it states that when they act like agents you cannot blame them for anything....you have to take it up with the manufacturer.
Some useful stuff I found out are:
http://www.dti.gov.uk/ccp/topics1/facts/distancesell.htm
http://www.euroconsumer.org.uk/
http://www.consumerdirect.gov.uk/links/index.shtml
I think everyone should take a quick read and finally know their rights....
Click to expand...
Click to collapse
This doesn't work like that in all country's ! In Holland they suppliers is responsable, the is : The name in Header on the bill. They could say the're only agents, but when they give you a bill with their name on it, you bought it for tehm, thus; they are responable...
NO FINEPRINT CAN EVER OVERRULE ANY LAWS....
Hey all,
I got my phone back today and guess what???? It does not charge or gets recognised by the computer....It was returned with a QTEK ROM although it is a Imate phone....
I am now sure this imate/SBE thing is all a nice scam that rips people off....
argyris said:
Hey all,
I got my phone back today and guess what???? It does not charge or gets recognised by the computer....It was returned with a QTEK ROM although it is a Imate phone....
I am now sure this imate/SBE thing is all a nice scam that rips people off....
Click to expand...
Click to collapse
If you paid for the repair then sue them for not repairing - find their local trading standards office in the UK to complain to, complain to your VISA company etc etc.
Do you have anyone in the UK who can do this for you?
Richard
rICHARD,
I told them that I did not get what I paid for and I am expecting a repair. They came back saying that they do provide warranty for all repairs they make so they will accept it back and repair it without any more cost for me....
The only thing to do is wait and see....I will post back any news....
Why not report them for piracy to HTC / Microsoft? I am led to believe loading a rom from one manufacturer onto another's device amounts to software piracy as your software was bought from i-mate and you now have Qtek's O.S.....
Expansys
I bought mine through expansys you have to show proof of purchase, you can get this by emailing expansys or digging up your old email confirmation. The rest of your problem seem to be bs.
1.) email I-mate [email protected]
2.) If I-mate gave you an rma number you don't pay for anything
3.) once you get you phone in prepare to wait
argyris,
Have you tried to insert another SIM card in the phone?
I have this weird problem with the JJ. I have 2 SIM's with 2 different Operators. The JJ works just fine with one SIM .....
BUT, when I insert the other SIM, I can make calls normally, but I can receive only ONE call (i mean it, ONE), after that the damn thing won't receive calls anymore!
After trying to make calls for several times it does work, but again, one incoming call and that's it.
I tried that SIM in the 8800, it works just great.
Anybody has an idea on what's going on?
Thank you guys..
I couldn't fix the freeze after standby mode problem and the screen allignment so I decided to send it back to htc europe repair centre. Did anyone of you send it back for repair or replacement to htc europe and if yes how many days did it take to receive the device again? And my second question is: did they fix the problems of your device? Take this thread like a poll thing for angry and disappointed tytn users
We have MANY threads of disappointed users about HTC service.
If you are one of these, as I told to someone else, say it LOUD on Internet, in any group, in any on line news, the only thing that a big company understand is the voice of SHAREHOLDERS, we are simply some poor STAKEHOLDERS, but if we make a LOUD noise the may be SHAREHOLDERS will hear us and this ridicolous service will change.
If you are not familiar with stock and marketing language you can search the STAKEHOLDER history...
I bought my TYTN on Internet, I,ve no problem to send it everywere in Europe, using UPS but I want it swapped, even REPAIRED, but in few days, and with a first class customer service.
we have a service here ... (chose the worst county for services, we are below!)
HTC... can you hear our stakes?
@takis999 I sent my TyTN for repair to HTC-UK (in milton keynes England) and the contract i signed and sent with the handset states:
1. ESTIMATED TURNOVER PERIOD
We estimate that we will normally be able to complete orders and return the units to most mainland addresses in the UK within 5 working days from receipt of the unit. Where the repair requires parts to be specially ordered or delivery to remote areas of the UK, or to other countries, this may take longer. One of our Customer Service representatives will contact you in such cases. HTC EU will endeavour to complete all orders within 5 working days from clearance of payment or warranty authorisation.
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Click to collapse
Bearing in mind that applies to the UK im not sure how other countries fair with that but seems they do endeavour to fix my handset and send it back to me within a 5 working day period which is great! A guy on another forum (Masseur on Esato.com) also sent his for repair and it was sent back within 5 day...and hes not from the UK!!!! The guy i spoke to at the service centre was VERY VERY helpfull and he informed me that HTC knew about the SA problem and will fix ANY TyTNs (NOT orange,voda or tmobile handsets though...they get sorted out by voda/orange etc...because thats who the contract is with). If the TyTN is less than 14 days old then a replacment will be done, otherwise a repair but im cool with that...standard stuff really
If you wish to wait i can tell you how long my repair took from sending (yesterday 12/10/06) to arrival back here (unknown??)??
@sergiopi Can you add to your profile your Network and Country as that would help???
profile added, thanks for suggesting.... I am in Italy, in Rome (every roads brings to..., except HTC's ), I've seen were you are from.. so you know STAKEHOLDERS meaning
Also MY contact from HTC was very helpfull, but she wasn't involved in repair. She gaves only a 199 number (special and expensive numbers), then from this number I had a second number, in Rome, just to know that they collect and send the phones to the first number, but they are not HTC, they don't know even that is a company involved in phone business, more or les 15-20 days, no courtesy service.
INDECENTE in italian
Some service is available in Russia.
It is more oriented for cases with "device does not boot", "damaged bootloader", "stuck at bootloader", "flash with wrong image file", etc.
However, it does not cover parts replacement.
In terms of timing, it takes 1-2 work days for fixing a problem, additionally DHL, EMS or what shipping carrier would you prefer, to organise shipping between your country and Russia.
You need to describe your situation first, before shipping device, by mail or by phone, to make sure you will not send a device which was crashed or droped in a ocean.
We have to admit also that local HTC service centers are not satisfactory, and sometimes even refuse to accept xda, although on warranty.
rgds.,
iStrium
Keep in mind that by contracts HTC is not allowed to perform direct service/repair on HTC products sold via the big service providers. Another reason for us to welcome HTC´s decision to push its own brand and open sales and service centres everywhere they have a market. XDA is a O2 brand, and at least in Germany O2 replaces faulty HTC phones within a few days.
HTC is directly in the market, but NOT in the SERVICE market .
They just sell directly, not SUPPORT directly. they want more revenues , not be prepared to have CUSTOMERS!
Well done HTC! I understand isn't in the DNA of the company, but Steve, Bill, are you sure you want this?
It is very clear, for sure it is not co-business to keep service centers for HTC. But to have number of local contracts with service companies. To authorize their service centers, train staff, provide some equipment and technology enabling them to perform reasonable "customer care". What I was saying, I guess, is that it is not the case in Russia. Athorised HTC service centers in Moscow is a joke, they have no clue how to run business properly.
Additionally, HTC does not give them a lot of "knowledge". They know how to perform basic tests, no more. As the result, no surprise, there are un-authorised service centers, and they do pretty good. They have good equipment and what is more important knowledge. Otherwise, I think, they would not survive.
I am saying this because went thru the repair cycle and saw how it works (meaning did not work). Globally, pretty sure, it depends on country and location. On a reality HTC does not care much about customers. They jumped on a market, but not ready for all aspects, especially service. And finally, to be honest, non of such companies are interested to spend much money to provide good customer service, it is very little profit of it.
So, we have to take care about ourselves.
rgds,
iStrium
Hello everyone.
I've been searching the forums and have yet to find a solution (at least one that I can perform).
Any way, I have a Softbank X01HT which is a re-branded HTC Hermes.
I purchased the phone in September 2007 from a shop in Hong Kong. I live in the UK and have been using my phone happily for the past 5 months. My phone was blacklisted bout 2 days ago and despite having kept the original box and receipt from the store as a proof of purchase, it seems there is nothing my network (T-Mobile) is able or willing to do.
Is there anything I can do to legally lift this Blacklist of my phone? If not does anyone know how to change the IMEI.
At the moment, I feel very upset about all this because I have bought this phone legitimately and have been using it for 5 months, and NOW... someone can just blacklist my phone?
I have read that there is a solution by using 'Wizard Service Tool' but I need to do something like change it's SPL to 1.1.1. Does anyone know where to obtain the SPL 1.1.1 and how to install it?
Thank you for much in advance and please please please spare me from comments like 'ITS ILLEGAL'. I realize that by UK law it is a crime punishable by 5 years imprisonment. However I have a genuine phone that was purchased legally and I have everything to go with it! If changing the IMEI of a phone that I own to an IMEI of another phone I own is illegal.. well.. thats just stupid.
dont know of any way to change the imei but
you could try to contact the police and ask their advice
being that it's usualy them who have the stolen phone's
imei's reported to and who have them blocked
i would likely have some advice
screen rotation icon for imate jasjar
after having my imate jasjar upgraded to wm-6, i lost 2 things, my video calling and the screen rotation icon. does anyone here in the xda family have a link that will restore my screen rotation icon back
Isnt that a bit off-topic harrio?
Thanks for the advice Rudegar but I have already contacted the police. They can find no record of a stolen phone with that IMEI and they even reffered me to the Mobile Crime Unit, who dont have any idea about the number being blacklisted. They recomended I talk to my network who said they cannot/will not do anything.
it would make sense to be that there would be some higher place to take it
to make sure that no phone company blacklisted phones of people who simunlocked and
left the company for the compatitions
maybe thats a thing to look into
first step would prob be to try another network sim to make sure that it's a general blacklist
Yeh I have tried. It seems to be blacklisted on most netwokrs but works on Orange.. strange? The funny thing is I bought the phone without a contract already unlocked in Hong Kong so there would be no reason for the network to even blacklist it.
In Australia, we have a "Telecommunications Ombudsman" who we can escalate matters to after exhausting options with our phone company.
Is there something like that for you?
It does sound unfair - good luck with it.
Oggy.
Contact the Citizens Advice Beaurau. There must be something you can do.
If all else fails get the police/mobile unit to give you some kind of written confirmation on headed letter paper that there is no ban on your number.
Send t-mobile a friendly worded but grievence stating email about there having banned your phone for an undescernable reason. State in it the dates and times of your previous calls.
Then get your hands on a legal 'Cease and Desist' letter template from somewhere and send something like this:
WITHOUT PREJUDICE: IMMEDIATELY CEASE AND DESCIST.
Dear Sir,
I am contacting your company (Herafter refered to as 'You') on behalf of *your name* (Hereafter refered to as 'The Client') to inform you that Your blacklisting of The Client's phone is unlawful. This letter calls for you to immediately cease and descist from all such unlawful actions.
Blah blah blah
You'll find templates and guidance for drawing them up on the net. Works much better if you can find the name of some applicable law to drop in.
Make sure you don't specifically state that legal proceedings will definately follow. State that if they fail to comply then legal actions 'may' follow and that their case will be refered to the business ohmbudsman, trading standards, and your local MP.
I should state right off the bat that I'm not a lawyer - I'm a medic. But I have found that cease and desist letters are sufficient to make most organisations instantly start behaving themselves.
Don't forget the 'Without Prejudice' statement - I believe it means something along the lines of you do not wish anything said in the email to harm your rights to compensation etc....It's a very lawyerly phrase anyway so it's always good to chuck in the mix.
You should be able to find guidelines/templates for cease and descist letters on the net
Good Luck!
Citizens Advice Beaurau? Never heard of them. Are they a British organization?
Just to clarify, here is what I've done.
Contacted my provider T-Mobile. Provided them with Receipt of purchase and a box. They did nothing.
Contacted the police. They have no record of a phone being stolen with my IMEI number. They recomended contacting my provider T-Mobile.
Contacted the mobile crime unit in the UK. They said that that I would have to take it to my provider also as only the mobile phone companies in the UK can unblacklist.
Anything else I can do?
Does T-Mobile UK have shops like in Germany (called "T-Point")?
The people there were always friendly to me and helpful.
Randvegeta,
I would walk down your nearest high street, find a T-Mobile shop, walk in with all your evidence and don't leave until they have sorted it. It is essential that you are polite but firm.
One thing that puzzles me; you live in the UK but have never heard of the Citizens Advice Bureau (CAB)? Strange.
WB
wacky.banana said:
Randvegeta,
I would walk down your nearest high street, find a T-Mobile shop, walk in with all your evidence and don't leave until they have sorted it. It is essential that you are polite but firm.
One thing that puzzles me; you live in the UK but have never heard of the Citizens Advice Bureau (CAB)? Strange.
WB
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Click to collapse
I have a hypothesis... it is only a hypothesis so please don't take offense. It can be tested, but maybe not easily. Here it is. You have been scammed, your hermes is not genuine it is a device that failed QC and was discarded by HTC. Your vendor in HK is dishonest. Contact HTC somehow and ask them about the IMEI, explain your situation and find out if they know anything. They should have a record of every phone they manufactured and may be able to tell you whether yours was sent to a retailer or to the garbage bin.
If I'm right at least you'll know for sure what's wrong.
If I'm wrong... well you know that too and maybe you can advance the ball a bit.
Good luck
Ive already been to a T-Mobile shop. Not helpful at all. I beleive Ive almost exhausted all legal options in the UK at least. I think there are only 3 more options.
1: Contact my supplier and ask for help/replacement.
2: Give up on my phone and let it be lost at my expense.
3: Hack/spoof the IMEI.
I think you'll find that T-Mobile don't have to help you as you purchased the phone from an indipendant supplier unless of course it was them who locked it, you are well within your rights to demand a copy of your account information under the Data Protection Act, this could include your account managent info which may identify whether they locked the IMEI or not. I guess the other option is to try and locate who exactly locked the IMEI, not even sure where to start unless you can find a very helpfuls service engineer at T-Mobile.
As said above, contact HTC, they may be able to help, but your first port of call should be the guy who sold you the device.
The shop I bought from.. im fairly sure is quite reputable. It has been arround for a while and is in in the Wan Chai Computer center. I will of course ask but I do not for a moment believe that they sold me a dodgy phone. And it certainly wasnt defective. It was in perfect condition and everything worked. Besides, there are hundreds of legit shops in HK selling the exact same phone. I just bought it from them cuz they had it in Black.
IMEI Barring.
The Flaw Is In The IMEI Blocking Procedure.
I Used To Work For Vodafone And All That Is Required To Bar A Handset, Is An E-Mail Containing The IMEI Only.
Unblocking A Phone However Is A Very Difficult Procedure. The IMEI Ban Database Is Shared Between All Countries Of The EU. Because Of This Most "Stolen" Phones Are Shipped To The Middle East And HK CH JP etc Who Dont Use This Database.
That Said And Done Tho They Should Know The Reason For The IMEI Ban And If Its Because Somebody Reported That IMEI As A Stolen One They Could Check Your Account And See That Your Account Has Been Using That IMEI for The Last 5 Months. And Therefore Couldnt Possibly Be The Stolen One As The IMEI Has Only Been In The Database A Short While.
Its TOO EASY To Make A Typo And Blacklist A Non Stolen Phone.
Prime Example. Your Phones Broke And Gone In For Repair, You Borrow Your Friends Expensive XDA For 2 Weeks While Your Phone Is Repaired, You Give Your Friend His XDA Back and Then Your Newly Repaired Phone Gets Stolen, You Report Your Phone As Stolen And When They Check The System Your Friends IMEI Is The Last One You Were Using On The Account, Employee Doesnt Check Propperly (Copies And Pastes Your Friends IMEI Into A Blacklist Email) And Your Friends XDA Gets Banned.
It Could Prove Quite A Pain To Resolve This Issue..... But...
Call Your Customer Support Desk For Your Mobile Network.
Ask For A TEAM LEADER/MANAGER ( They Can Do Anything For A Customer To Keep Them Happy, Their Privaledges Exceed Those Of Normal Staff And They Can Sort Problems Beyond The Means Of Your Average Callcentre Staff)
If A Problem Gets Escalated To A TEAM LEADER/MANAGER It MUST Be Dealt With. (Company Policy)
They Might Offer For A Team Leader To Call You Back As Their Usually Busy, Althought Your 100% Guaranteed To Get A Callback By A Team Leader As Long As They Werent Jus Fobbin You Off.
I Wish You The Best Of Luck Sorting Out This Mess.
Hey OllieD,
Sound very in depth. Ive already spent hours with T-Mobile with no luck.. but will Vodafone help me out? At least tell me who blacklisted me.
As for this database, is it only Europe wide? Or is is World wide? And if it is EU wide.. are you 100% sure?
Just to clarify to people reading, I am using a SOFTBANK, (Japanese Brand) purchased in Hong Kong, and have been using it since September.
If it is an EU database and not a world wide one, I will need to find out who blacklisted it and contact them.
Thanks very much!
Since you are using Softbank, so it should not be blacklist as it should not be used in EU before. please check carefully your IMEI on the phone label match your IMEI inside the ROM, I think the shop clone a English rom to your phone before selling to you (original Softbank should be Japanese rom) and this clone the IMEI also which IMEI reported as blacklisted. (they clone the rom because of sim locked and change English, what they called it is hard-modify not soft-modify)
I stayed HK and I had 2 phones with same situation (label IMEI were difference to the ROM) but still can be used in China and HK, 5 more phones buy from another shop without problem.
The shops you buy the phone with the phone came from the same dealer, so no luck to change, only some shops you can trust.
clean imei
Randvegeta said:
Hello everyone.
I've been searching the forums and have yet to find a solution (at least one that I can perform).
Any way, I have a Softbank X01HT which is a re-branded HTC Hermes.
I purchased the phone in September 2007 from a shop in Hong Kong. I live in the UK and have been using my phone happily for the past 5 months. My phone was blacklisted bout 2 days ago and despite having kept the original box and receipt from the store as a proof of purchase, it seems there is nothing my network (T-Mobile) is able or willing to do.
Is there anything I can do to legally lift this Blacklist of my phone? If not does anyone know how to change the IMEI.
At the moment, I feel very upset about all this because I have bought this phone legitimately and have been using it for 5 months, and NOW... someone can just blacklist my phone?
I have read that there is a solution by using 'Wizard Service Tool' but I need to do something like change it's SPL to 1.1.1. Does anyone know where to obtain the SPL 1.1.1 and how to install it?
Thank you for much in advance and please please please spare me from comments like 'ITS ILLEGAL'. I realize that by UK law it is a crime punishable by 5 years imprisonment. However I have a genuine phone that was purchased legally and I have everything to go with it! If changing the IMEI of a phone that I own to an IMEI of another phone I own is illegal.. well.. thats just stupid.
Click to expand...
Click to collapse
http://my.ebay.com/ws/eBayISAPI.dll...MyeBayAllSelling&ssPageName=STRK:ME:LNLK:MESX
I clean them.
HI Guys
1st
I used to had HTC Blackstone.After 1st warranty service I've received Blackstone with new touch panel and screen!!!But with death pixels more than 3!!!So it went back to Miltone Keynes service centre.After 2weeks+ I was happy owner of serviced Black100.
2nd
My HD2 is going to Miltone Keynes again after 1st warranty service.
Just day after I've received my phone
Again death pixel on screen,screen is not align in housing.
HOUSING is kind of secondhand!!! it is obviously not my!!! It has scratches on different places.
Maybe missing kapton around speaker.<--light is coming up from grid.Cool
Looks like serviced somewhere far far east you know that Communist country?!!!
For now I hate Miltone Keynes service centre.
They are trying us a stupid costumers?!!?
Lied on service explanation in both cases!!
Waisting my time!!!, their money and our green planet
Only who is profiting is UPS delivery company.
S..t happens after 1y7m on HTC I was without Phone for 1m2weeks+
PS:sorry for my funny Engl......
Yes they are shockingly bad.
My blackstone had newton rings so as I'm near them I dropped it in.
They wanted to charge me nearly £200 to repair something which in other countries they cover under warranty.
Thing is, they hadn't sent me a link to the tracking page so I only found out when I called up after 2 weeks for an update. Had I left it much longer they would have disposed of my phone without telling me.
I arranged with the call centre to be able to go in and pick my phone up but they hadn't told the repair centre so they were baffled with my arrival.
I then took the phone back to the store I bought it from for them to try and get a warranty repair, they got the phone back with a report of "no dead pixels found" when the fault report sent with the phone didn't mention dead pixels. The store offered to try again but having been without my phone for a month I wasn't keen, so they put it through as an insurance claim and I got a new phone the next morning.
UF
Uf
I feel sorry for all UK HTC underwarranty c....
Looks like it's a group of poor paid people.
Or they just traying cheat on us.
By the way It's not real HTC they are just ''official service''
Hope HTC will change it soon!!!
SO say no to Miltone Keynes service centre or be realy careful.....
One good thing about it being in the UK is UK consumer laws are pretty decent.
Merely mentioning trading standards when I was in reception got them to change their tune and go get me my phone.
Had I a spare phone I could have reported them to trading standards for not fixing newton rings under warranty when I could provide evidence that in other countries they were allowing them as warranty faults.
I hope UK law will be behind us if what New Scientist said recently is true. Apparently, touch screens have a limited life because of the manufacturing process and rare earth metals used. They said most last just 18 months but that luckily, most users upgrade before then. My screen is already losing accuracy making text input difficult. After spending £500 I expect my phone to be working for alot more than 18 months.
that sux for y'all. Can y'all not have insurance that covers this for you. In the USA I pay for the insurance through t-mobile. When my hd2 kept overheating, I bricked it on purpose (just to make sure they didn't try and say there was nothing wrong), called t-mobile, told them it wouldn't turn on. They overnighted me a phone. Didn't cost me anything except the monthly insurance fee.
DrATty said:
I hope UK law will be behind us if what New Scientist said recently is true. Apparently, touch screens have a limited life because of the manufacturing process and rare earth metals used. They said most last just 18 months but that luckily, most users upgrade before then. My screen is already losing accuracy making text input difficult. After spending £500 I expect my phone to be working for alot more than 18 months.
Click to expand...
Click to collapse
can understand how a screen might wear out if you dont use a screen protector, with one however it should last for a very long time... unless i dont understand the tech
just about warranty
this is not a tread about screen lifetime.
I just disagree withy way how guys in UK --> Miltones Keynes working.
Isurence if fine but it can't fix errors done by service centre.
Im not sure if my insurence is covering 1 second repair.
I don't know what the problem is. I had the crazy screen sensitivity issue, agged lines, random key presses.
Had the phone 9 months, called them, tried the latest ROM, same problem, sent it back, 2 weeks later it reappeared working perfectly, no problems, no scratches.
I coudn't be happier with their service.
DrATty said:
I hope UK law will be behind us if what New Scientist said recently is true. Apparently, touch screens have a limited life because of the manufacturing process and rare earth metals used. They said most last just 18 months but that luckily, most users upgrade before then. My screen is already losing accuracy making text input difficult. After spending £500 I expect my phone to be working for alot more than 18 months.
Click to expand...
Click to collapse
The great thing about the consumer rights acts is you are entitled to a reasonable length of use out of a product, so even if it comes with just a 1 month warranty and it fails after 3 months, if you can argue that it was resonably expected to last that long then the law is on your side and you're entitled to repair/replacement.
nrfitchett4 said:
that sux for y'all. Can y'all not have insurance that covers this for you. In the USA I pay for the insurance through t-mobile. When my hd2 kept overheating, I bricked it on purpose (just to make sure they didn't try and say there was nothing wrong), called t-mobile, told them it wouldn't turn on. They overnighted me a phone. Didn't cost me anything except the monthly insurance fee.
Click to expand...
Click to collapse
Insurance is for damage/loss, not breakdowns. Breakdowns should be covered by warranty/consumer protection laws, after all, if you're sold a shoddy item, why should it cost you to bring it up to the quality item you paid for in the first place?
Of course if something isn't covered by the warranty there's nothing stopping someone damaging their phone and claiming on insurance for a replacement.
Generally we have lower premiums and an excess to pay in the event of a claim, although you could find a policy with no excess but higher premiums.
Well
my HD2 is again on the way to service centre.
Let's wait for it!
I was just havig look all around my HD2 Looks like they found some used one in better contidion.Replace the sticker with IMEI an SN.-->Maybe they've put even my HW in to it.because IMEI and SN is still same----->second hand housing, screen with death pixels, sreen was't align in housing and few small s..ts.
I'll report next week hopefuly...
I'm in ...
Dear ,
Thank you for returning your phone to us for repair.
This email is to confirm receipt of your PDA/Smart phone at the HTC Service centre.
Date/Time: ../11/2010 hh/mm/ss
S/N:HT.......................
IMEI: 35......................
Please do not respond to this message this is a generic email sent from an automated mailbox.
To learn more about HTC Europe, please visit our website at www.htc.com
Note: This is an automated message - do not respond to this email address as incoming mail is not answered. If you need to contact the Call Centre, please use this link http://www.htc.com/europe/CA_Hotline.aspx quoting your unique ticket number.
CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation
had nothing but problems with them,weeks without my phone, then they tried to charge me!!!!!useless twats!
OrionCarl said:
had nothing but problems with them,weeks without my phone, then they tried to charge me!!!!!useless twats!
Click to expand...
Click to collapse
under the warranty?
What was explanation of service?
Never more HTC Service centre
HI everbody
So After 2nd comes 3th.
Yes my HD2 is going 1again and 2again and 3again to HTC qualified<----))) service centre Milton Keynes.in 1 month
'''''''''divece is with lines,ghost,death pixels,not responding,problem with signal,bat only for 1 day>1 pcall 15mins drain bat aprox 25%.....used to be ok before even after 2nd service.'''''''
ALL because I've had problem with Screen before first service.SH.T!!!!!
I Have no ideat want they do and for who they are working!!!!
Looks like to charge HTC TW-> more work = more money
Pleas IF you Have same Problem-s contact BBC watch dog.
-jen94ek- said:
HI everbody
So After 2nd comes 3th.
Yes my HD2 is going 1again and 2again and 3again to HTC qualified<----))) service centre Milton Keynes.in 1 month
'''''''''divece is with lines,ghost,death pixels,not responding,problem with signal,bat only for 1 day>1 pcall 15mins drain bat aprox 25%.....used to be ok before even after 2nd service.'''''''
ALL because I've had problem with Screen before first service.SH.T!!!!!
I Have no ideat want they do and for who they are working!!!!
Looks like to charge HTC TW-> more work = more money
Pleas IF you Have same Problem-s contact BBC watch dog.
Click to expand...
Click to collapse
Personally, I would e-mail HTC both UK headquarters and their Taiwan headquarters and explain how their repair service is unacceptable and is affecting their brand image as a producer of quality phones.
fred_up said:
Personally, I would e-mail HTC both UK headquarters and their Taiwan headquarters and explain how their repair service is unacceptable and is affecting their brand image as a producer of quality phones.
Click to expand...
Click to collapse
Good Idea but have you got Email adr... to HTC Headquarters??
Hi..
Just let you know my experiences of HTC & my HD2
Had a problem with the USB charging socket, it was loose/broken - the phone would no longer charge. Contacted T-Mobile UK and they asked me to send it via one of their shops for repair, which I duly did. It went to SBE in Milton Keynes (T-Mobs official repairer) who found water ingress (??) and therefore claimed the damage was OOW. So I contact SBE who agreed their report was wrong and that the damage was in fact caused by crushing or dropping (??) & was still OOW, they then returned the phone to the shop still broken.
So I emailed T-Mobs customer service and they suggested that if I was not happy (as if I would be) I should get a second opinion from HTC UK themselves and provided a phone number. I contacted them and they arranged for the phone to be collected. In the meantime I searched the web and found a few people having issues similar to mine with the USB port so I collected as much evidence as I could and printed and packed it in with the phone before they collected it, along with a letter explaining that I, and many others, did not accept that the phone was 'Fit for purpose'...
2 weeks after they picked it up, a replacement arrives on my doorstep!!!, same serial number, different IMEI and definitely a different phone. During the time that they had it they never contacted me to say what they were doing and the online repair tracker just indicated that they had received my phone.
Since I've had the phone, which is faultless, I have had 2 calls and 1 email from HTC asking me to complete a customer satisfaction form!!!
So - I think HTC UK, are, with a bit of persuasion perhaps, ... Brilliant!.. However, T-Mob won't be getting my business again...
Milton Keynes (T-Mobs official repairer) = HTC service centrum
HTC_HD2_NEW said:
Hi..
Just let you know my experiences of HTC & my HD2
Had a problem with the USB charging socket, it was loose/broken - the phone would no longer charge. Contacted T-Mobile UK and they asked me to send it via one of their shops for repair, which I duly did. It went to SBE in Milton Keynes (T-Mobs official repairer) who found water ingress (??) and therefore claimed the damage was OOW. So I contact SBE who agreed their report was wrong and that the damage was in fact caused by crushing or dropping (??) & was still OOW, they then returned the phone to the shop still broken.
So I emailed T-Mobs customer service and they suggested that if I was not happy (as if I would be) I should get a second opinion from HTC UK themselves and provided a phone number. I contacted them and they arranged for the phone to be collected. In the meantime I searched the web and found a few people having issues similar to mine with the USB port so I collected as much evidence as I could and printed and packed it in with the phone before they collected it, along with a letter explaining that I, and many others, did not accept that the phone was 'Fit for purpose'...
2 weeks after they picked it up, a replacement arrives on my doorstep!!!, same serial number, different IMEI and definitely a different phone. During the time that they had it they never contacted me to say what they were doing and the online repair tracker just indicated that they had received my phone.
Since I've had the phone, which is faultless, I have had 2 calls and 1 email from HTC asking me to complete a customer satisfaction form!!!
So - I think HTC UK, are, with a bit of persuasion perhaps, ... Brilliant!.. However, T-Mob won't be getting my business again...
Click to expand...
Click to collapse
Problem is still in guys>>>>> Milton Keynes (T-Mobs official repairer)---->IT's HTC official service centree as well!!!!
Im sure all HTC from any NetProvider must be fix in Milton Keynes anyway.
Hmm..
I did ask the question when I spoke to HTC and the guy on the phone assured me that they were not SBE, even though both addresses were in Milton Keynes..
To be fair, the addresses I had were different as was the paperwork!
I recently noticed my HTC had white spots showing when browising on a white background which was annoying me. I have looked after my phone and it's unmarked but thought well its under warranty so might as well get it sorted. Phoned HTC and advised them of the problem. They said no worres we will pick it up tomorrow from your work and it will take 10 days to sort out. Got an email today saying the repair is not under warranty either pay £198 for a replacement board, pay £20 to ship back or let them scrap it??? WTF! So I had to pay £20 to get my phone back and really wished I hadn't bothered now. Just hoping it is still working as it was fine apart from the small fault at the start. Has anyone else had any bad experiences?? I might write a letter of complaint to them.
T Mobile replaced two HD2's for me, I didn't even purchase them from T Mobile. I guess you should go with the TMOUS next time.
HTC warranty means help yourself for 20£
evereste said:
T Mobile replaced two HD2's for me, I didn't even purchase them from T Mobile. I guess you should go with the TMOUS next time.
Click to expand...
Click to collapse
Hi there HTC WARRANTY is SHOCKING!!
Check my tread any help drop PM!
http://forum.xda-developers.com/showthread.php?t=844980
and another HTC user
http://forum.xda-developers.com/showthread.php?p=11571127&posted=1#post11571127
Spendy said:
I recently noticed my HTC had white spots showing when browising on a white background which was annoying me. I have looked after my phone and it's unmarked but thought well its under warranty so might as well get it sorted. Phoned HTC and advised them of the problem. They said no worres we will pick it up tomorrow from your work and it will take 10 days to sort out. Got an email today saying the repair is not under warranty either pay £198 for a replacement board, pay £20 to ship back or let them scrap it??? WTF! So I had to pay £20 to get my phone back and really wished I hadn't bothered now. Just hoping it is still working as it was fine apart from the small fault at the start. Has anyone else had any bad experiences?? I might write a letter of complaint to them.
Click to expand...
Click to collapse
I have send my HD2 5time to warranty never had to pay 20£!
But It already cost me a lot of time=money.
They do awful swap old one for refurbrished one.
Refurbrished means not a FACTORY build one but UK hand made JUNK!
It has been 3 time serviced and 2times swap!In 3 months
AND FOR MORE FUN its going again for swap!
3repeirs 3swap good job HTC good JOB.
NEVER ever HTC
but maybe who don't want to have kind of new mob every week
The whole swapping process has 2 targets:
- Faster service for you
- Reduce cost for HTC
Repairing a device with tiny little formats of virtually all parts can take time and needs quite some test procedures after the work is done. Once finished, fixed devices go into the swapping pool. Or get scrapped, if not repairable at reasonable cost.
tictac0566 said:
The whole swapping process has 2 targets:
- Faster service for you
- Reduce cost for HTC
Repairing a device with tiny little formats of virtually all parts can take time and needs quite some test procedures after the work is done. Once finished, fixed devices go into the swapping pool. Or get scrapped, if not repairable at reasonable cost.
Click to expand...
Click to collapse
You sounds like one from HTC
1ST swapping is NICE if is swap for new factory made product not a refubrished one from HTC made by hand!
2ND My HD2 was 3times repaired and 2times sw.
ques witch of these procedures were longer . . . swapping!
So maybe in different country but not in UK-London
UK-swap means Phone built up by somebody in UK by hand!!!-nothing to do with HTC from TW-boxed brend new
No, I am not HTC, but I´ve got many years of experience with other manufacturers.
Imagine you are this manufacturer. Refurbishing is a logical solution. Repair work is done by human beings. You cannot trash all defective devices, that would be too expensive. Fixing broken units, or assembling working ones with parts from broken ones is definitely cheaper. And trust me, according to years of experience, it definitely works in most cases. And finally, please remember that after 2 failed attempts of fixing the same (or at least "your") device, you get the right or should try to claim a new unit instead of a fixed one - it´s European law.
And yes, most manufacturers do not run their own service centers, usually service is done by third party companies. Any reasonable manufacturer will tightly control the quality of a) the freshly made devices and b) the repaired devices. At the end, an angry customer is usually much more expensive than a happy customer. Try to see it from this end.
All this apart, it is obvious that most recently, the number of bricked devices has grown dramatically. Maybe there are too many strange errors due to flashing Android stuff, which come with bad drivers etc, and the service centers are kind of overwhelmed with too much work, who knows.
If I was HTC, I would also watch carefully what is going on - and I think they do. They can easily see also here at xda that recent growth of "bricked device" threads. I cannot blame them for being careful, honestly spoken. It is simply a professional attitude.
HTC Romania
I just (yesterday) got my HD2 back from the repair service.
It had to go there 3 times. 2 times for the digitizer problem, and the 3rd time for the fact that the Sdcard reader was not functioning anymore.
It took them a month or 2 to repair everything, but it's working again. Service sucks? Nope, not really. I did not buy the phone here in Romania, but since it's an HTC one, the HTC warranty applies everywhere in Europe.
I can't say HTC sucks in their warranty cases.
tictac0566 said:
No, I am not HTC, but I´ve got many years of experience with other manufacturers.
Imagine you are this manufacturer. Refurbishing is a logical solution. Repair work is done by human beings. You cannot trash all defective devices, that would be too expensive. Fixing broken units, or assembling working ones with parts from broken ones is definitely cheaper. And trust me, according to years of experience, it definitely works in most cases. And finally, please remember that after 2 failed attempts of fixing the same (or at least "your") device, you get the right or should try to claim a new unit instead of a fixed one - it´s European law.
And yes, most manufacturers do not run their own service centers, usually service is done by third party companies. Any reasonable manufacturer will tightly control the quality of a) the freshly made devices and b) the repaired devices. At the end, an angry customer is usually much more expensive than a happy customer. Try to see it from this end.
All this apart, it is obvious that most recently, the number of bricked devices has grown dramatically. Maybe there are too many strange errors due to flashing Android stuff, which come with bad drivers etc, and the service centers are kind of overwhelmed with too much work, who knows.
If I was HTC, I would also watch carefully what is going on - and I think they do. They can easily see also here at xda that recent growth of "bricked device" threads. I cannot blame them for being careful, honestly spoken. It is simply a professional attitude.
Click to expand...
Click to collapse
Good
Yep I did ask for NEW after 3 times feiled in MiltoneK
Yep Problem is NEW is not new BUT Made by HAND - refurbished- from new parts - 2 times 2 times rubbish
Yep I have never ever flash to A or W7 or Ubu
I my mind to the cheapest way in my case was to accept Brend NEW from FACTORY only witch is the way they don't do!
COST me and HTC more than I've paid!!!
6 x UPS from and to my house, work, phone calls.
There is someone wrong and it's not me with my hands
100% unsuccessful in 5 cases! 6 awaiting next week
OMG
WHAT I NEED MORE
The annoying after sales experience that i had concerning HTC, has to do with a phone that i purchased by a Greek shop about 6 months ago, which, as i found out, is of Portuguese (or Spanish) origin. The phone is now in need of service but HTC claims that they provide service only for phones that have been sold by them within Greece, so they refuse to receive my phone. Instead they tell me to send it to Spain (obviously the transfer costs should be provided by me).
Its really kind of awkward to not provide local service since their Warranty states that 'if you have purchased the Product in a member state of European Union, Iceland, Norway, Switzerland or Turkey and HTC originally intended the Product for sale in one of these countries, this Limited Warranty is valid and enforceable in all of these above listed countries'. Yet, they seem to ignore this paragraph of their Warranty.
Its really kind of awkward for a multinational company like HTC refuses to provide service for their phones irrespectively of the location (at least within the European union boundaries).
I used to be a big fan of HTC, and i have spend a lot of money over the last years buying premium phones (for premium money of course). I expected to have serious after sales support for the money given, and above all as promised within their Warranty for European citizens.
Up till now i have received irrational excuses by them, thus making me officially complaining to any consumer organizations i know. i really look forward to see the outcome.
European law is crystal clear: "Warranty" is the responsibility of the seller - not the manufacturer. It lasts 2 years. One of the major reasons this rule was created is the free trade zone of Europe - means, if your seller bought the device from a Spanish trader, it does not touch you.
The "guarantee" from the manufacturer, however, is a whole different story, as it is not mandatory (in comparison to the seller warranty). HTC gives this "limited warranty" based on their own regulations, and usually, it lasts only 12 months.
In the sum, you can claim manufacturer warranty according to what you quoted, but in case they "refuse" for whatever reason (maybe they have a distributor in Greece?), your seller is still responsible, please keep this in mind - at least as long as you bought from a EU country seller.
tictac0566 said:
European law is crystal clear: "Warranty" is the responsibility of the seller - not the manufacturer. It lasts 2 years. One of the major reasons this rule was created is the free trade zone of Europe - means, if your seller bought the device from a Spanish trader, it does not touch you.
The "guarantee" from the manufacturer, however, is a whole different story, as it is not mandatory (in comparison to the seller warranty). HTC gives this "limited warranty" based on their own regulations, and usually, it lasts only 12 months.
In the sum, you can claim manufacturer warranty according to what you quoted, but in case they "refuse" for whatever reason (maybe they have a distributor in Greece?), your seller is still responsible, please keep this in mind - at least as long as you bought from a EU country seller.
Click to expand...
Click to collapse
HTC will give 24 months warranty in Europe.
copy/past from their website
-----
This Limited Warranty shall last for twenty-four (24) months from the
date of original purchase for mobile devices, and twelve (12) months
for accessories (whether included in the mobile device sales package
or sold separately) other than the media on which any software is
provided, CD-ROM, memory card (“Warranty Period”).
-----
The warranty thing is a bit dodgy in Europe. Some manufacturers only sell online (Dell) and they used to state the 1 year warranty as you said.
Fortunately and good for the customers there have been several cases where the judge said that manufacturers should not put the stress on stores for paying the legal warranty stuff after the first year of purchase.
That is also the reason why some European car manufacturers promote their 2 year warranty in ads now (funny because they just have to provide that).
Had the same problem with my HD2 (whiter spots on the screen) and it was fixed under warranty(it did take like 2 weeks). However, for such an expensive phone, I'd expect a better treatment.
For example, when my MX Revolution mouse had problems with rubber band on scroll (and the store refused to take it for repair, as they did not think it was a big problem), I contacted the manufacturer. They just asked me to destroy it and send photos. 3 days later I got brand new one shipped by DHL. I wish HTC warranty was like that...
tomksoft said:
Had the same problem with my HD2 (whiter spots on the screen) and it was fixed under warranty(it did take like 2 weeks). However, for such an expensive phone, I'd expect a better treatment.
For example, when my MX Revolution mouse had problems with rubber band on scroll (and the store refused to take it for repair, as they did not think it was a big problem), I contacted the manufacturer. They just asked me to destroy it and send photos. 3 days later I got brand new one shipped by DHL. I wish HTC warranty was like that...
Click to expand...
Click to collapse
I agree on that one.
They should at least have swap stock and provide well tested refurbished phones if it is clearly a hardware warranty issue.
That would speed up things dramatically.
For the 2X LG phone they have a VIP service in the Benelux. If it is determined that it is a hardware issue over the phone a new one will be delivered to you within 24 hours in the first year.
I concider my HD2 to be non functional since the periode of March the 20 - 25th.
My experience with HTC and their warranty 'service' Dynafix is ... well no words for this.
The device was produced in March 2010 so this one certainly falls under EU warranty laws which are very strict.
If I do not get a decent answer from them this week they will be faced with EU law for sure.
After spending more than 2000€ on their phones in 3 years time it is time to move on to another manufacturer.
lukesan said:
(...)
After spending more than 2000€ on their phones in 3 years time it is time to move on to another manufacturer.
Click to expand...
Click to collapse
Don´t expect much better services... unfortunately, most manufacturers have outsourced their warranty and repair services.
But, all this depends, of course, on where you live. Each country organization seems to be different (I know services in like 12 different countries so far).
Many users make many different experiences, I myself had quite some issues with Samsung (especially poor where I live at the moment), LG (even worse) or SonyEricsson. The only really good service I received was... from Apple (they do have different authorized service companies, one of them is outstandingly well).
With HTC, however, never had any issues at all. I was lucky, the hardware never failed. And for the software, we´re here at xda anyway, no?
I know that they are both liable (in a different manner). Nevertheless the one who will actually do the service will be an authorized service center of HTC. Thus, as far as i am concerned, i know that i can give the phone to seller where he will send it to spain (because, as mentioned, the Greek distributor will not accept it ), and hopefully i will have it back in a month or two from now.
The question still remains ... why shouldnt i get service as per HTC's warranty in greece? Why should i go through all that hassle so as to get my phone hopefully repaired in about 1 month from now?
I really would expect from the manufacturer who has a big share in the European market, to provide the appropriate service for devices that cost more than 500 euros.
its the same kind of service one would expect when buying electronics, cars, appliances from known brands in Europe (to have local service).
I might ask for much, but i quess when i pay premium money for any kind of appliance, electronics, mobile phones, or even cars i expect premium service (especially when the manufacturer guarantees it)
@ioannister
The EU proposal about warranty was done in '99 and all the EU countries should have implemented this in a timespan of 3 years.
Here you can find the webpage.
http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:31999L0044:EN:NOT
Read it properly and use it in the best way to gain your right as a consumer.
The store needs to take of warranty even if it is imported, that is not your issue.
If the store still exists and refuses to cooperate I would inform the ministry of economic affairs in Greece since it is their task to comply and to make shops (no matter how big or small) follow those rules.
So you tried to email HTC about this and they told you to send it to Spain?
Did you afterwards contact them and tell them that was not the warranty statement that is on their website?
I've learned numerous things over the years I've dealt with warranty cases and that is to always note down everything like name, time and date, even record it if you can.
Good luck and keep us informed!
@lukesan
thank you for your reply (and the article).
I have all the mails/communication with HTC. I have repeatedly told them that they violate the paragraph at the warranty that states 'if you have purchased the Product in a member state of European Union, Iceland, Norway, Switzerland or Turkey and HTC originally intended the Product for sale in one of these countries, this Limited Warranty is valid and enforceable in all of these above listed couries .
They have constantly given me answers bypassing the aforementioned paragraph.
I know that this has happened to other consumers as well (at least here in Greece).
I have informed three different consumer organisations here in greece and i am waiting for their feeddback.
i will keep you posted on the 'official' outcome ....
Yes. HTC's service is pathetic
Hi.
I experienced it many times. The service people are so dumb they don't even understand the problem at all. I called them once to solve an issue. I explained the problem .They said "Sir, You need to format your phone". I said "I already did it 10 times". Then he said " You need to do it again".
This is the reason I wanted to buy a Samsung. I am not sure of their service but my friend told me its good. What do you guys think?
Another thing that I came accros checking their warranty conditions and statements (http://service.europe.htc.com/terms&conditions.pdf).
It mainly seems to be focused on the UK and not the complete EU.
I cannot find the conditions in other languages.
It is NOT allowed to let people sign a paper (which includes the paper you have to give to the courier and that you agree with everything ...!) in a language that is natively not spoken in your country.
Seems that HTC violates EU laws with this one as well.
According to the status page mine has been swapped for another HD2.
First of all I do not agree to that if it is a second hand one since mine was in absolute new condition and I told them to only change the mainboard and nothing else.