Database Users

Replacement Screen

Hiya, Does anyone know of anywhere in the UK I can get my screen replaced or where I can get a new screen from? Sadly, theres a crack developed on mine and a load of dead pixels. cheers

Mine too. I haven't a clue how it happened. I sent it away for repair but the supplier said that there are no screens available... anywhere!
If you have any look, please post.
Cheers.

Hi both
If you have the xda exec go to your local o2 store and pay to send it away for a repair (if you have warranty this will be free!) and you might be lucky like me and some others and get a FREE replacement
You need to be the orginal owner of the xda exec though I think as I had to show proof of purchase even to send it away to get an estimate for the repair via o2.
With what oyu say about their not being any screens this might explain o2's stance saying they can't repair it within 7 days so you have been given a replacement instead :?:

Yeah, im with T-mobile. I think I heard that HTC will repair them for any except O2 who do it themselves which seems to tie in with what you are saying. I shall keep you posted.

Andy....did you meant warranty or insurance.... in the UK I have been quoted £115 plus vat i believe for a oem lcd.... problem is placing the actual order as you can see from my attatchment :evil: ...I have dealt with this chap ages ago and see that his atitude twards buisness has not changed :?
BR

I tried looking on ebay / web for replacement LCD screens etc and it was going to be about £160 with a 3rd party repairer and that would have invalidated the 2 year warranty you get with the o2 exec so I went into the o2 shop and admitted that I dropped the xda and paid them £17.50 to send it away for an estimate.
They wrote on the form cusotmer dropped it and screen broke and as I say they sent me a replacement wihtin 14 days of me taking the exec in.
Putting what I experienced and PinkySlayer's comemnts together I think this is because they have no screens to replace them with so if you have an exec bite the bullet pay the £17.50 to send it away and you might get lucky too :lol:
Note I didn;t have their insurance or anything other than my receipt to say I purchased it form o2 6 months earlier.

Thanks for all the comments.
O2 suggested either an O2 shop or the XDA Repair Centre and as the shops as a PITA to get to, I decided on the Repair Centre. My mistake. I'll take the advice here and get to a shop and see what occurs.
Cheers,
Ged.

here in austria you will be charged about €300 for rapair...
spend another €200 and you´ll get an new universal :roll:
cheers!

Replacement LCD
Give this very helpful gent a call His number is in the auction his name is Joe and he is honest.
http://cgi.ebay.co.uk/O2-XDA-EXECUT...936600QQcategoryZ3312QQtcZphotoQQcmdZViewItem

UPDATE
I eventually took my Exec to an O2 shop and they agreed to send it away for repair but explained that I would probably have to pay at least a couple of hundred. I then happened to speak to our O2 account manager and she said that if I had called her, she would have sent me a new replacement without question! Obviously, I rang the O2 shop and asked if I could have the unit back but no, I would have to wait 28 days before I could request it's return.
Earlier today, 27 days after dropping it off, I received a text to say it was ready for collection and guess what? It was a brand spanking new unit, replaced under warranty - no charges!
Cheers,
Ged.

replacement screen
This thread seems a little old but I think it's still relevant and in need of an update. I broke the screen on my vodafone v1640 for the second time, and found it difficult to locate anyone who sells screens. Here are my findings:
There seem to be two ebay sellers that have them - this one and this one.
Both seem to be priced right around $160US shipped.
Beware of ebay sellers that keyword-spam and try to sell you other kinds of LCDs. If you find it for less than $100, it's probably not the right one. A seller that seems to do this a lot is called easyworldwidetrading.
Once you actually find one, it's actually not that hard to replace the screen yourself. It took me 10 minutes - you just need the soft pry tools that ipod hackers use, and the "confidential service manual" from HTC. It can be found elsewhere on this board(but you can PM me if you can't find it).
http://www.pocketpctechs.com seems like a reputable joint, but they don't say they sell the screen by itself, only installed - if anyone's gonna break my stuff, it's gonna be me. I'm going to give them a call and see if I can pick one up from them, as they are "stumbling distance" from me.

About Qtek 9000 LCD screen, I found this on Ebay.fr
http://cgi.ebay.fr/LCD-For-MDA-Pro-...ZWD1VQQ_trksidZp1638.m118.l1247QQcmdZViewItem
http://cgi.ebay.fr/ACX526AKM-7-Ecra...ZWD1VQQ_trksidZp1638.m118.l1247QQcmdZViewItem
Comes from China...

I Bought A O2 Locked HTC HD2, Bad Idea?

Heres the story:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
First I was going to buy it off Amazon, unlocked, £450 <-- Awesome!
But then I checked the next day, and it went up to £519, not sure if there was an original error or I was just very unlucky, needless to say I was very angry and dissapointed
So I headed over to ebay, I wasn't finding anything to great (price wise) but then I found a O2 locked brand new HD2. As I was going to use an O2 PAYG sim card anyway, I decided that that would be the phone I bought
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Everything seemed fine, but just now I've been reading around on forums (includng xda) and Ive seen that O2 models mess around with the HD2's software, ripping some of the things out of it (like the wifi router), so now Im worried im not going to have a very good version.
+ The phone is an unwanted upgrade from the guy on ebay, I didnt think that would make any difference going together with a PAYG sim, but now Im worrying.
Final question, will I have O2 branding on the back?

[★] said:
Heres the story:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
First I was going to buy it off Amazon, unlocked, £450 <-- Awesome!
But then I checked the next day, and it went up to £519, not sure if there was an original error or I was just very unlucky, needless to say I was very angry and dissapointed
So I headed over to ebay, I wasn't finding anything to great (price wise) but then I found a O2 locked brand new HD2. As I was going to use an O2 PAYG sim card anyway, I decided that that would be the phone I bought
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Everything seemed fine, but just now I've been reading around on forums (includng xda) and Ive seen that O2 models mess around with the HD2's software, ripping some of the things out of it (like the wifi router), so now Im worried im not going to have a very good version.
+ The phone is an unwanted upgrade from the guy on ebay, I didnt think that would make any difference going together with a PAYG sim, but now Im worrying.
Final question, will I have O2 branding on the back?
Click to expand...
Click to collapse
Dont worry. If the o2 software bothers you you can always put a stock htc rom on. See here for information.
Oh and there is no o2 branding on the case and barely any in the ROM either tbh. I have one myself. Im considering following the above guide 2moz just for the hell of it although i havent had any probs with the o2 rom so far.

[★] said:
Heres the story:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
First I was going to buy it off Amazon, unlocked, £450 <-- Awesome!
But then I checked the next day, and it went up to £519, not sure if there was an original error or I was just very unlucky, needless to say I was very angry and dissapointed
So I headed over to ebay, I wasn't finding anything to great (price wise) but then I found a O2 locked brand new HD2. As I was going to use an O2 PAYG sim card anyway, I decided that that would be the phone I bought
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Everything seemed fine, but just now I've been reading around on forums (includng xda) and Ive seen that O2 models mess around with the HD2's software, ripping some of the things out of it (like the wifi router), so now Im worried im not going to have a very good version.
+ The phone is an unwanted upgrade from the guy on ebay, I didnt think that would make any difference going together with a PAYG sim, but now Im worrying.
Final question, will I have O2 branding on the back?
Click to expand...
Click to collapse
No external branding from what I'm aware, but using goldcard / hardspl (when its out) you can flash to any standard rom and get the features back

damn you optiknerv, you beat me too it

Wow thanks guys, another LOAD off my mind, geez xda forums are great
So there are no problems right?
Oh and what are your views on the fact that its somebody elses contract upgrade?

[★] said:
Wow thanks guys, another LOAD off my mind, geez xda forums are great
So there are no problems right?
Oh and what are your views on the fact that its somebody elses contract upgrade?
Click to expand...
Click to collapse
If you got it cheap and it aint broke. Fool them!!

Mines O2 free upgrade on my contract. There is zero branding on the hardware and pretty much the only O2 branding i have seen on the phone is there wallpaper. I have filled out the form on there website to get it unlocked in case I ever need to use it on another network.
The only problem i have with it is that i am going have to jump through the hoops of using the goldcard method the flash it but i guess that's not to hard.

bzdemes said:
Mines O2 free upgrade on my contract. There is zero branding on the hardware and pretty much the only O2 branding i have seen on the phone is there wallpaper. I have filled out the form on there website to get it unlocked in case I ever need to use it on another network.
The only problem i have with it is that i am going have to jump through the hoops of using the goldcard method the flash it but i guess that's not to hard.
Click to expand...
Click to collapse
What do you mean by jump through hoops, whats the problem?
Also could you send me a link to the form for unlocking? I'm thinking it might be a good idea for the future. Could I unlock now and keep my O2 PAYG card in it as normal, I could right? It would just be like using the sim card in a phone that was locked from the start

bzdemes said:
Mines O2 free upgrade on my contract. There is zero branding on the hardware and pretty much the only O2 branding i have seen on the phone is there wallpaper. I have filled out the form on there website to get it unlocked in case I ever need to use it on another network.
The only problem i have with it is that i am going have to jump through the hoops of using the goldcard method the flash it but i guess that's not to hard.
Click to expand...
Click to collapse
What form is that? Havent heard of that.

branded HTC devices
I made some bad experiences with an o2-branded HTC Touch HD from Germany. In case of warrenty HTC told me to contact an o2-shop in order to get it repaired. It took some extra time to get it back because I had to give it to o2 (and they sent it to htc) Therefore I decided to buy a HTC HD2 without any branding to avoid this kindergarden games this time and forever.
The second point is that (if you don't want do use HSPL) branded roms are published not that regularly as stock-unbranded are.
PS: o2 costumers help each other all across Europe, don't they?!!

weichei said:
I made some bad experiences with an o2-branded HTC Touch HD from Germany. In case of warrenty HTC told me to contact an o2-shop in order to get it repaired. It took some extra time to get it back because I had to give it to o2 (and they sent it to htc) Therefore I decided to buy a HTC HD2 without any branding to avoid this kindergarden games this time and forever.
The second point is that (if you don't want do use HSPL) branded roms are published not that regularly as stock-unbranded are.
Click to expand...
Click to collapse
That is true but he has bought it second hand and so he doesnt have a warranty as a second owner. Flame me if ive got buyers rights wrong.

Good choice. You can install the WiFi router separately and the total ammount of branding on the phone is the wallpaper which you can change. And the O2 doesnt seem to have half the bugs that people are complaining about.
My handset speaker doesnt crackle, all of my SMSs send with no problem, there are no spelling mistakes and all is well with the phone!

I think this is the correct link
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset Unlocking Form
basically O2 are unlocking there phones for free. Sounds like it takes a while for them to give you the unlock code. Think it told me 28 days or something. I am in no rush to have it unlocked just figured its worth doing just in case.

That is true but he has bought it second hand and so he doesnt have a warranty as a second owner. Flame me if ive got buyers rights wrong.
Click to expand...
Click to collapse
Yeah thats one of the only problems I have with it, Its not really second hand though, its unopened, but I guess that still kinda counts as SH. Heres a question for you, is there anyway I can get new warranty on it from either O2 or HTC ?

Reading the warrenty agreement in my O2 HD2 i bought on ebay, it mentions about second hand buyers, (i should have read it a bit more); but its a case of, if you can show proof of purchase, it should be no problem.

MidnightDraven said:
Reading the warrenty agreement in my O2 HD2 i bought on ebay, it mentions about second hand buyers, (i should have read it a bit more); but its a case of, if you can show proof of purchase, it should be no problem.
Click to expand...
Click to collapse
Ahh, well it was an upgrade, so He said there was no reciept with it? shall I just ask for all paper work he has for it ?

[★] said:
Ahh, well it was an upgrade, so He said there was no reciept with it? shall I just ask for all paper work he has for it ?
Click to expand...
Click to collapse
He will be able to print his receipt in his "My o2". I can print all my upgrades etc from this screen. Although the info in minimal, its better than nothing. Also take a note of his address and print off the ebay item as proof of purchase.
Please also note, regardless that the phone is second hand you will have warranty with it. The warranty is covered on the handset regardless who owns it. fact.

Mines an upgrade and the only bit of paper work i have for it is a single piece of paper confirming the order that came with the handset. Pretty much just has my name, the phones name and a return sticker on it. So i don't imagine he will have anything that will help you use the warranty.

It needs to be your proof of purchase.
Otherwise there's no proof it belongs to you.

In the end Ive decided Im going to cancel the one on Ebay and buy a brand new one from expansys, it may be a little more, but at least its got warranty, I can return the product If I need too and its not unlocked.
I just hope the guy on ebay doesn't get too angry at me

gutted, scratched a faulty hd2 that i planned to send back,

Has anybody had experience removing a screen scratch from their hd2?
i've only had mine for 5 days and its got a massive scratch on the screen, don't even know how it happened, i always keep my phones in a glasses baggy, my iphone is still mint after 18 months but today i was watching some youtube clips on my break and the screen was perfect, then put it on charge at work and when i came back to it it was really badly scratched, not sure if someone decided to have a look at it and dropped it while i wasn't there but needless to say i'm gutted, i was thinking of sending it back to o2 coz it has a few problems, random letters on typing and stuck messages, not sure if they'll accept it back even as faulty with this big scratch, any advice as to what o2 do with faulty phones? do they check them, bin them or fix them? it was bought over the phone btw, will they just write it off and send a new one because of the problems?
please help

I think you will struggle to get it replaced under warranty with a fat scratch, even if it didn't work at all, let alone a few issues that are (apparently) solved by updates.
Do you have any cctv at work? I'd be spitting mad and hunting for the culprit!

there is cctv but not in my department, and lots of people come in and out,
worst case scenario if o2 won't accept it back as faulty they'll just send it back as it is,
and if i'm lucky i'll get a replacement?

just been giving the screen a rub with some t cut and it seems to be helping with most of the scratch, there is just a 5 mm part that is deeper than the rest, do you think that would affect an exchange?

Maybe, you`ve got nothing to lose.....

Gotta be worth a try. Chances are they're only going to flash a new rom and ship it back anyway. Course, if you have insurance it COULD go missing....

insurance is what my work mate said, any recomendations for someone cheap but with full cover?

Just for the record, the random letters on typing and stuck messages thing probably won't be enough to get you a new device. These flaws are all over the place. HTC will tell you the 1.66 rom will solve those problems. And the 'not quite aligned screen' is also a thing that pops up here on a regular basis.
Hope you succeed.

Hello guys, sorry for hijacking this thread, but I have a very similar problem except without the scratched screen. The details are over here:
http://forum.xda-developers.com/showthread.php?t=627374
Basically, I sent it to HTC and it came back much worse than it was when I sent it to them. What can I do now? Send it back to HTC again or would O2 be better? Is there a way I can get a new phone?
Thx.

If you return it to O2, they'll courier out a new one and pick the "faulty" one up at the same time, so you would get a new phone straight away - they did this with my first HD2 which didn't recognise SIM cards.
What they do with the "faulty" one once it's couriered back is anyone's guess. You could be lucky and it just goes in a big faulty pile to be sent back to HTC. I would deny that it was scratched if they phone you up about it, but that's quite naughty.

Awesome, thanks elyl .
My phone isn't scratched in the first place. Hope it works out for the original poster too.

elyl said:
If you return it to O2, they'll courier out a new one and pick the "faulty" one up at the same time, so you would get a new phone straight away - they did this with my first HD2 which didn't recognise SIM cards.
What they do with the "faulty" one once it's couriered back is anyone's guess. You could be lucky and it just goes in a big faulty pile to be sent back to HTC. I would deny that it was scratched if they phone you up about it, but that's quite naughty.
Click to expand...
Click to collapse
what department at o2 did you use to get a courier exchange , what did you ask for and what problem did your phone have so that they exchanged it, cheers

sometimes the couriers themselves check out the goods if you are returning faulty handsets that have supposedly have no physical damage. ive had this happen to me a few times with my business units.
i would send it back to O2 anyway... if you have only had the handset for five days, explain that the screen is not "perfect". Its all about how you word it on the return form. Put down your other issues also.
This way when the courier turns up with your new handset and checks the goods and the return form (IF he has one) he will have no choice but to oblige.

stemoneymonkey said:
Has anybody had experience removing a screen scratch from their hd2?
i've only had mine for 5 days and its got a massive scratch on the screen, don't even know how it happened, i always keep my phones in a glasses baggy, my iphone is still mint after 18 months but today i was watching some youtube clips on my break and the screen was perfect, then put it on charge at work and when i came back to it it was really badly scratched, not sure if someone decided to have a look at it and dropped it while i wasn't there but needless to say i'm gutted, i was thinking of sending it back to o2 coz it has a few problems, random letters on typing and stuck messages, not sure if they'll accept it back even as faulty with this big scratch, any advice as to what o2 do with faulty phones? do they check them, bin them or fix them? it was bought over the phone btw, will they just write it off and send a new one because of the problems?
please help
Click to expand...
Click to collapse
Before I divulge this story I don't endorse this sort of thing.
My mate got the HD2 on an upgrade through O2, he sat on it within 24hrs and got a smudge on the screen, called them up and claimed there was a fault with the screen; which they then sent a brand new replacement. This promptly arrived and then by shear idiocy he managed to put it the through the washing machine the next day!
The device turns on but the back light has shorted, so you can see the GUI but only under strong light and it is basically unreadable. He will get insurance via O2 then claim next month saying he lost it. However the insurance does cost 10 pound a month; but still cheaper than 500...

azahoth said:
Before I divulge this story I don't endorse this sort of thing.
My mate got the HD2 on an upgrade through O2, he sat on it within 24hrs and got a smudge on the screen, called them up and claimed there was a fault with the screen; which they then sent a brand new replacement. This promptly arrived and then by shear idiocy he managed to put it the through the washing machine the next day!
The device turns on but the back light has shorted, so you can see the GUI but only under strong light and it is basically unreadable. He will get insurance via O2 then claim next month saying he lost it. However the insurance does cost 10 pound a month; but still cheaper than 500...
Click to expand...
Click to collapse
hmmmmm....
shady
but lol

Am I the only one who finds the people who break their phones and then try to weasel their way into a new, free handset annoying as hell?
My local HTC center used to offer courier exhanges for all HTC products, but not anymore. I called 'em up the other day to get my phone exchanged and they told me they no longer do it because people were abusing the service.

novaci said:
Am I the only one who finds the people who break their phones and then try to weasel their way into a new, free handset annoying as hell?
My local HTC center used to offer courier exhanges for all HTC products, but not anymore. I called 'em up the other day to get my phone exchanged and they told me they no longer do it because people were abusing the service.
Click to expand...
Click to collapse
no... you are not the only one who finds unscrupulous antics extremely irritating.
however,... some of the stories i hear are so ridiculous that all you can do is laugh.

the irony of it is, that when i ordered the phone it went through ok and the money came off my card, then i got a text a few hours after the order, saying they were out of stock, i rang a few days later to see when they expected fresh stock and the girl i spoke to re ordered it for me, 2 days later 2 phones arrived at my house delivered as one shipment, i could have sold one phone but being honest i rang o2 and explained they'd made a mistake, i sent one phone back the next morning,
my phone also has the landscape/portrait problems in internet explorer and calender apps, where if i open in portrait and switch to landscape the screen flicks back and forth fast until i pull the battery, i planned to send it for an exchange anyway as my mate who has one at work has none of my phones problems, its just my luck it got scratched

HTC warrenty. Should I do it?

Hey!
The camera on my Nexus One has stopped working, and its clearly a hardware error.
The thing is; I live in Norway. I bought this phone in the states, since its not available in Norway.
So I contacted the HTC support in Norway, and they transfeered me to HTC UK. After talking to the guy, I will recieve an adress, where I have to send the phone, at my expense. Once they recieve it, they will send me a bill for the return cost. After that is payed, they will fix and send back my phone.
Is it worth it? How do I know that they will cover it from the warrenty, and how long will this take?
Any input, is appreciated
EDIT: The HBOOT thing is unlocked.

Is it worth it depends in the cost of the shipping. They tell you shortly after they receive it whether it's covered or not, they're pretty quick.

Shipping the phone to them is about 30 GBP. and the HBOOT is unlocked :/

Rusty! said:
Is it worth it depends in the cost of the shipping. They tell you shortly after they receive it whether it's covered or not, they're pretty quick.
Click to expand...
Click to collapse
Sorry to hijack the thread but do they charge out the arse for having parts fixed? I'm weighing up fixing my power button myself or sending it to them. (Previously opened so I doubt i'll get it fixed under warranty).

unlocked or not.. i had my nexus one power button broken. sent it to them unlocked and rooted and they sent me replacement. I had no problems from htc at all. the only thing i had to pay for was the camera, it was cracked by me, they charged me $60.00 us.

I think I will send it in. Worst case, I will lose £60, and get the phone back with a non working camera. (Ofcourse, that is if it doesnt get lost in the mail)
Should I go back to stock room, or do anything else before i send it in? And should I use the original box the phone came with?

My N1 had random restart/overheating issues and I sent it in with clockworkmod clearly installed, though I did install stock + factory reset before I sent it. I had no issues with the process and didn't have to pay a dime.
whether it's worthwhile is up to you, at worst they will charge you 200 USD to replace the main board but I doubt that will happen.

They were very reasonable when I cracked my screen. $55 including shipping is all it cost me.

Just called HTC again, because they got the wrong contact information on me. This time they told me that they will pick up the phone from my home, instead of me paying for the shipment. Very impressed so far

haltemien said:
Hey!
The camera on my Nexus One has stopped working, and its clearly a hardware error.
The thing is; I live in Norway. I bought this phone in the states, since its not available in Norway.
So I contacted the HTC support in Norway, and they transfeered me to HTC UK. After talking to the guy, I will recieve an adress, where I have to send the phone, at my expense. Once they recieve it, they will send me a bill for the return cost. After that is payed, they will fix and send back my phone.
Click to expand...
Click to collapse
I live in Austria - and my powerbutton was not working so i called the support and they told me that the repair is free as it is warranty and i only have to pay the mail to the UK - not the return.
haltemien said:
Is it worth it? How do I know that they will cover it from the warrenty, and how long will this take?
Click to expand...
Click to collapse
In my case: I send the phone to UK on 18.November - they received it on 22.Nov, and until now its not returned! (but they told me that a wrong ticket on their side was the problem)... ;-)
haltemien said:
Any input, is appreciated
EDIT: The HBOOT thing is unlocked.
Click to expand...
Click to collapse
My Phone was also unlocked...

I live in Sweden, my speaker was loos. I mailed HTC and got the ticket, paid for a recommended "bubble" envelope at the post office. Costed me 130 SEK(10 USD). Putted the phone without the battery, sim-card,SD-card and back case and the ticket around it. 10 days later i`ve got the phone back. New speaker and they even changed the receiver on it.
The phone was used when i`ve bought it so i got it without a recit and i`v got a Cyanogenmod on the phone. HTC putted the original rom back and locked it.
No questions asked.
HTC 4life!

I also had a good experience with HTC UK. My N1's power button stopped working and I had to sent it to UK because I bought it from USA instead of waiting for N1 launch in Spain with Vodafone.
It took 2 weeks: 3 days travelling to UK, 4 working days in HTC Repairing Center and 4 days travelling back to Spain (there were huge snows on it's way, it should have been faster because they sent it back with UPS -probably 2 days-).
Good luck,
PS: Don't send it in the original box, you might don't see it again!

Warranty Test - UK Vodafone - Unlocked Bootloader

Well the USB port on my Nexus is dead. Have wiped, reflashed, taken sim and memory out, tried charging from wall, from car, and from computer and nothing. It doesn't mount on the mac.
So I was pretty resigned to losing it. But I need a phone, so took it to Vodafone store, who have sent it off for repair.
Thing is I forgot to flash the stock ROM back onto it, so they are getting a rooted MIUI ROM, with unlocked Bootloader.
I suspect I am going to get a call in the next few days saying they can't do anything with it.
Hohum

Lumsdoni said:
Well the USB port on my Nexus is dead. Have wiped, reflashed, taken sim and memory out, tried charging from wall, from car, and from computer and nothing. It doesn't mount on the mac.
So I was pretty resigned to losing it. But I need a phone, so took it to Vodafone store, who have sent it off for repair.
Thing is I forgot to flash the stock ROM back onto it, so they are getting a rooted MIUI ROM, with unlocked Bootloader.
I suspect I am going to get a call in the next few days saying they can't do anything with it.
Hohum
Click to expand...
Click to collapse
Not necessarily. If the engineer investigates the internals of the device and can see the MicroUSB port is dead then it really shouldn't matter what ROM you're running. However having it repaired by Vodafone is a completely different matter than HTC, just wait and see!

As a Vodafone customer with an unlocked Bootloader myself, i'm interested in seeing how this turns out!

also intrested as a vodafone customer to see if they fix for you . good luck

I wouldn't worry to much, mines been sent to htc twice with no issues. First time I received it back with a locked boot loader and the 2nd time they replaced the hardware leaving the custom rom. Doubt vodafone would even notice
Sent from my Nexus One using XDA App

skytcam said:
also intrested as a vodafone customer to see if they fix for you . good luck
Click to expand...
Click to collapse
Can't you send it directly to HTC? I'm also in the uk, but bought my phone directly from Google. I think I have a 2 year warranty.
Sent from my Nexus One using XDA App

Well we'll soon see, just got a text to say it's been received.

VOdafone just rang, to say that they've diagnosed that the USB port is not working (which is awfully clever, asI had told them that).
They then said they are now sending it on to HTC! So not sure what the point of sending it to them was.
Still, no-one mentioned it was rooted or bootloader unlocked.

+1 for interest.
I am too a UK Vodafone customer.

Lumsdoni said:
VOdafone just rang, to say that they've diagnosed that the USB port is not working (which is awfully clever, asI had told them that).
They then said they are now sending it on to HTC! So not sure what the point of sending it to them was.
Still, no-one mentioned it was rooted or bootloader unlocked.
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Lol, i wonder how long it took them to work it out, especially after being told what the problem was.
So it seems that Vodafone either don't care about the mods or just don't check in the first place. Either way they are sending returned devices off to HTC for repair and many people say that HTC have honoured warranties regardless of custom ROMs etc. Sounds like you'll get a good result.
EDIT: There is one reason that i can see for sending to Vodafone rather than direct to HTC and that is the postage cost. Vodafone will send a prepaid Special Delivery pouch, or in some cases a courier if it's a device swap. Unless i'm wrong you would have to stump up the postage cost yourself if you are sending to HTC.

I cracked my Nexus one screen some time ago (I'm on T-Mobile sim only contract), all I did was send it to HTC directly and they fixed it with no problems...I guess next time just send it to HTC directly..
and postage is paid for by HTC, they send you a prepaid UPS label which you print and stick on. Instructions I got in my e-mail
Instructions:
1. If you are sending your phone remember to remove any SIM cards and storage cards that you are using with it. Remove the battery, the battery cover, and any other accessories. You will be keeping these items.
2. Please also backup any important information you want to keep before shipping your phone. We are not responsible for the preservation of data or for returning storage cards. Any personal data on the phone or microSD card will be lost.
3. To prevent any possible shipping damage securely cushion and package the items in the box so they are not loose. We suggest using nondescript packaging if available.
4. If you have chosen to receive a prepaid mailing label, it will be sent by FedEx to your email address within 24 hours. The prepaid mailing label will expire 8 calendar days after receipt. Please print and affix it to the outside of the box. If you have made an arrangement for pickup with us, please have the items fully packaged and ready for the courier to pick up at the scheduled time.
5. We have placed a credit card on file for authorization purposes only. If out-of-warranty repairs are required, you will receive an email asking you to accept or deny the suggested repair actions. If you do not respond within 5 business days, the triage fee of $28.00 and shipping costs will be assessed and the phone will be sent back without any repairs performed.
6. All items should be shipped to the following location: Communications House Presley Way Crownhill, Milton Keynes, MK8 0ES, United Kingdom
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saffad said:
I cracked my Nexus one screen some time ago (I'm on T-Mobile sim only contract), all I did was send it to HTC directly and they fixed it with no problems...I guess next time just send it to HTC directly..
and postage is paid for by HTC, they send you a prepaid UPS label which you print and stick on. Instructions I got in my e-mail
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Do you mind saying how much they charged? Just in case something happens down the line

Hollow.Droid said:
Do you mind saying how much they charged? Just in case something happens down the line
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Yeah, so they had to replace the digitizer and wasn't covered under warranty (well because i dropped it lol) cost me a crazy £105 ! oh well, the service and delivery was efficient got it all done within 5 days.

I am informed that it will be back at the shop tomorrow so I will soon find out what happened. i can at least assume seeing as they haven't said otherwise, it's been fixed, and free of charge as they wouldn't repair it before informing me of the cost.
I suspect it will come back with a front facing camera Gingerbread, or even Ice-Cream, and some sort of light sabre capabilities.......

Lumsdoni said:
I am informed that it will be back at the shop tomorrow so I will soon find out what happened. i can at least assume seeing as they haven't said otherwise, it's been fixed, and free of charge as they wouldn't repair it before informing me of the cost.
I suspect it will come back with a front facing camera Gingerbread, or even Ice-Cream, and some sort of light sabre capabilities.......
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Good luck...

Result!
I imagine it will come back in a solid gold, diamond encrusted shell with sapphire crystal glass screen and the ability to cook a nice breakfast for you.
Failing that it will be nice if it just works again and you can't beat free for a price

I'm itching for an update on this thread =] i really am quite interested in rooting/unlocking my Nexus One but from past experience phone warranties have saved me a lot of money!!

levithesheep said:
I'm itching for an update on this thread =] i really am quite interested in rooting/unlocking my Nexus One but from past experience phone warranties have saved me a lot of money!!
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You can root without unlocking it, that's what I did. Should I have any problems I'll just stick a stock ROM and recovery on there and it'll be as stock as the day I got it

Well I got it back, flashed with 2.2.1 and it's now S-on (is that a locked bootloader?)
Radio is 32.50.00.32U5.12.00.08
Kernel 2.6.32.9-ge8111ea [email protected] #1
Build FRG83
Now I've got to go and relearn how to unlock/root it!

They're meant to be S-ON, unlocking the bootloader doesn't change that.