Hiya, Does anyone know of anywhere in the UK I can get my screen replaced or where I can get a new screen from? Sadly, theres a crack developed on mine and a load of dead pixels. cheers
Mine too. I haven't a clue how it happened. I sent it away for repair but the supplier said that there are no screens available... anywhere!
If you have any look, please post.
Cheers.
Hi both
If you have the xda exec go to your local o2 store and pay to send it away for a repair (if you have warranty this will be free!) and you might be lucky like me and some others and get a FREE replacement
You need to be the orginal owner of the xda exec though I think as I had to show proof of purchase even to send it away to get an estimate for the repair via o2.
With what oyu say about their not being any screens this might explain o2's stance saying they can't repair it within 7 days so you have been given a replacement instead :?:
Yeah, im with T-mobile. I think I heard that HTC will repair them for any except O2 who do it themselves which seems to tie in with what you are saying. I shall keep you posted.
Andy....did you meant warranty or insurance.... in the UK I have been quoted £115 plus vat i believe for a oem lcd.... problem is placing the actual order as you can see from my attatchment :evil: ...I have dealt with this chap ages ago and see that his atitude twards buisness has not changed :?
BR
I tried looking on ebay / web for replacement LCD screens etc and it was going to be about £160 with a 3rd party repairer and that would have invalidated the 2 year warranty you get with the o2 exec so I went into the o2 shop and admitted that I dropped the xda and paid them £17.50 to send it away for an estimate.
They wrote on the form cusotmer dropped it and screen broke and as I say they sent me a replacement wihtin 14 days of me taking the exec in.
Putting what I experienced and PinkySlayer's comemnts together I think this is because they have no screens to replace them with so if you have an exec bite the bullet pay the £17.50 to send it away and you might get lucky too :lol:
Note I didn;t have their insurance or anything other than my receipt to say I purchased it form o2 6 months earlier.
Thanks for all the comments.
O2 suggested either an O2 shop or the XDA Repair Centre and as the shops as a PITA to get to, I decided on the Repair Centre. My mistake. I'll take the advice here and get to a shop and see what occurs.
Cheers,
Ged.
here in austria you will be charged about €300 for rapair...
spend another €200 and you´ll get an new universal :roll:
cheers!
Replacement LCD
Give this very helpful gent a call His number is in the auction his name is Joe and he is honest.
http://cgi.ebay.co.uk/O2-XDA-EXECUT...936600QQcategoryZ3312QQtcZphotoQQcmdZViewItem
UPDATE
I eventually took my Exec to an O2 shop and they agreed to send it away for repair but explained that I would probably have to pay at least a couple of hundred. I then happened to speak to our O2 account manager and she said that if I had called her, she would have sent me a new replacement without question! Obviously, I rang the O2 shop and asked if I could have the unit back but no, I would have to wait 28 days before I could request it's return.
Earlier today, 27 days after dropping it off, I received a text to say it was ready for collection and guess what? It was a brand spanking new unit, replaced under warranty - no charges!
Cheers,
Ged.
replacement screen
This thread seems a little old but I think it's still relevant and in need of an update. I broke the screen on my vodafone v1640 for the second time, and found it difficult to locate anyone who sells screens. Here are my findings:
There seem to be two ebay sellers that have them - this one and this one.
Both seem to be priced right around $160US shipped.
Beware of ebay sellers that keyword-spam and try to sell you other kinds of LCDs. If you find it for less than $100, it's probably not the right one. A seller that seems to do this a lot is called easyworldwidetrading.
Once you actually find one, it's actually not that hard to replace the screen yourself. It took me 10 minutes - you just need the soft pry tools that ipod hackers use, and the "confidential service manual" from HTC. It can be found elsewhere on this board(but you can PM me if you can't find it).
http://www.pocketpctechs.com seems like a reputable joint, but they don't say they sell the screen by itself, only installed - if anyone's gonna break my stuff, it's gonna be me. I'm going to give them a call and see if I can pick one up from them, as they are "stumbling distance" from me.
About Qtek 9000 LCD screen, I found this on Ebay.fr
http://cgi.ebay.fr/LCD-For-MDA-Pro-...ZWD1VQQ_trksidZp1638.m118.l1247QQcmdZViewItem
http://cgi.ebay.fr/ACX526AKM-7-Ecra...ZWD1VQQ_trksidZp1638.m118.l1247QQcmdZViewItem
Comes from China...
Related
HELP!!!!!
Yesterday I was foolishly playing around with my MDA Vario and it fell from my hands...onto the hard floor. Now the display is cracked (mind you, NOT the LCD!!!!!Just the glasstop, digitizer, lense or whatever you call it). It still works perfectly but when I press with the stylus over the crack it just freaks out. End of the day: I can use it but I can't play with it. I spent AGES googling for a solution but apparently all I can find is LCD replacements (which actually DO include the screen...but cost 3 times asmuch). Anybody can help? please.........I'm desperate!
Vico
What a bummer!
HTC europe and usa are selling parts give them a call and see if any joy
see here http://forum.xda-developers.com/viewtopic.php?t=49361
and here http://www.htceurope.com/uk/
Ouch! I'd be kicking myself if that happened to me!
Hope it won't cost too much get it repaired
PS. Doesn't your Olympus C150/D390 have an upclose (or "Flower") mode? You'll be able to get clearer shots if you select it.
Got it repaired!!!!!!!For "only" 70 pounds... I went to a shop in South Wimbledon and they made it on the spot for me. As a matter of fact they changed my LCD too (they tried to put just the display but apparently there was a "ribbon color" problem). Nevertheless, I got my UNbroken LCD back as well, so now I'll try to sell it and make a bit of money (7o quids for a piece of glass is a bit toomuch, uh?).
Considering that after HOURS of research I had found nothing better than a 169 euro full repair (LCD+glasstop) -in Germany...- I reckon the £70 was not a rip off anyway. I missed a beat when I saw that crack yesterday, and I swore to myself I'd get my baby back in action...with less than 100 pounds. Mission accomplished ;-)
If any of you guys (AND I DO HOPE YOU DON'T) breaks JUST the LCD (but not the glasstop), let me know and we can work out a nice price for both you and me (I have a spare LCD now...And if you read till here you might be in need of one!).
my e-mail [email protected]
p.s. Thanx to the forum I found answers to ALL my queries...but how comes NOBODY before me broke his glasstop?!?Am I the only silly one who made it?? ;-(
ciao guys and thanx for your help anyway (btw: htc europe was USELESS and no, I have no little flower on my girlfreind's sad OLYMPUS camera!)
cracking and hacking are forbidden here in this site, so please dont crack your screen again
70 pounds are really tooooooooo much for a broken peice of glass, but what else can you do? you have to buy it!!! any way, congratulations you have solved the issue finally.
hotvico said:
HELP!!!!!
Yesterday I was foolishly playing around with my MDA Vario and it fell from my hands...onto the hard floor. Now the display is cracked (mind you, NOT the LCD!!!!!Just the glasstop, digitizer, lense or whatever you call it). It still works perfectly but when I press with the stylus over the crack it just freaks out. End of the day: I can use it but I can't play with it. I spent AGES googling for a solution but apparently all I can find is LCD replacements (which actually DO include the screen...but cost 3 times asmuch). Anybody can help? please.........I'm desperate!
Vico
Click to expand...
Click to collapse
Sorry for your sceen!
Were did you find you "emule" skin?
Thanks
Seb.
I took my phone back to O2, I had no insurance, so i was expecting to have to pay to get it repaired (the girl behind the counter looked at me like i was insane to try and get it fixed "It'll be sooo expensive").
However when I went to pick it up a few days later, they gave me a new one, with new battery, earphones, stylus etc... for free!
The receipt simply said "unrepairable".
You have a great service in europe, I live in an arab country, once you crack your screen here they will say " you have broken your screen to get a new one, but you will never!!!" then they take your mobile to fix it, you wait for 24 months, then they say that they cant find the mobile, so they give you brand-used siemens A-35 mobile instead of the mini s, saying that "they have almost the same features. either accept it or go and kill yourself"
Thats how our companies deal with us!!!
Thank god, you live in europe!!!
mohgdeisat said:
You have a great service in europe, I live in an arab country, once you crack your screen here they will say " you have broken your screen to get a new one, but you will never!!!" then they take your mobile to fix it, you wait for 24 months, then they say that they cant find the mobile, so they give you brand-used siemens A-35 mobile instead of the mini s, saying that "they have almost the same features. either accept it or go and kill yourself"
Click to expand...
Click to collapse
Are you in jordan? I cracked, no better yet SMASHEd, the screen on my 9500 about a year ago when i was on summer vacation in Saudi Arabia. I took it to the warranty repair center and i just had to convince them that it was an accident. They gave the device to a very talented philipino guy sitting in a little cubicle, 15 min later, had my device with a new screen. 30 minutes later had traded in the 9500 for a I-Mate Jam(my first windows mobile device).
Are you in jordan? I cracked, no better yet SMASHEd, the screen on my 9500 about a year ago when i was on summer vacation in Saudi Arabia. I took it to the warranty repair center and i just had to convince them that it was an accident. They gave the device to a very talented philipino guy sitting in a little cubicle, 15 min later, had my device with a new screen. 30 minutes later had traded in the 9500 for a I-Mate Jam(my first windows mobile device).
Click to expand...
Click to collapse
You are completely right, but do you know why did they do that with you? because you are not arabic guy, you are american. Lets be fair, the service in Saudi arabia is a bit better than the service in jordan, but when an arabic company deals with an arabic customer that cracked his screen, they will crack his head and kick him out of the company office.
Ofcourse, our companies are not as bad as I describe, but it will never happen that you crack your screen and they simply give you a new phone with a new battery, because they feel that they will look stupid.
Thats how our companies deal with us!!!
Hey guys...
Now that my problem is sorted out I am putting the LCD on e-bay.
If u r reading this thread I believe you might want to get your hands on it so here it is:
http://computers.search.ebay.co.uk/...ZQQsargnZQ2d1QQsaslcZ3QQsbrftogZ1QQsofocusZbs
Hope to help you while you help me!
ciao
Vico
where can I buy a screen for the Cingular 8125????
Hi. I called the HTC parts number listed above and they say they do not see the LCD screens, but only repair them. I have looked online and can only find 1 site that sells the LCD for the HTC 8125 (www.pdasmart.com) but they charge more for the part than it costs to send the phone in to get repaired!!!!
So far the cheapest way to to replace my screen is to pay $169 and send it in. Does anyone know of a cheaper way to replace my screen???
where can I buy a screen for the Cingular 8125????
Hi. I called the HTC parts number listed above and they say they do not see the LCD screens, but only repair them. I have looked online and can only find 1 site that sells the LCD for the HTC 8125 (www.pdasmart.com) but they charge more for the part than it costs to send the phone in to get repaired!!!!
So far the cheapest way to to replace my screen is to pay $169 and send it in. Does anyone know of a cheaper way to replace my screen???
Re: where can I buy a screen for the Cingular 8125????
dewberrie said:
Hi. I called the HTC parts number listed above and they say they do not see the LCD screens, but only repair them. I have looked online and can only find 1 site that sells the LCD for the HTC 8125 (www.pdasmart.com) but they charge more for the part than it costs to send the phone in to get repaired!!!!
So far the cheapest way to to replace my screen is to pay $169 and send it in. Does anyone know of a cheaper way to replace my screen???
Click to expand...
Click to collapse
I presume we are the $169 site that you found. You can also order just the part and receive a 10% discount on the part. There is no warranty when purchasing the part only though. Simply put "part only - 10% no warranty" in the special instructions field of the order.
where can I buy a screen for the Cingular 8125????
Hi. I called the HTC parts number listed above and they say they do not see the LCD screens, but only repair them. I have looked online and can only find 1 site that sells the LCD for the HTC 8125 (www.pdasmart.com) but they charge more for the part than it costs to send the phone in to get repaired!!!!
So far the cheapest way to to replace my screen is to pay $169 and send it in. Does anyone know of a cheaper way to replace my screen???
Hi there
I am an expat living in Germany, and I have an MDA Pro IV. Somehow, I have managed to crack the very large screen on it. When I took it back to the shop I bought it from, they told me they were not prepared to send it back to T-Mobile to be repaired/replaced.
I told them I know I will have to pay for the repairs as cracking the screen is not covered on the 2 year guarantee, but they were not interested.
Does any friendly person out there know where to send the phone to be repaired, or where I can get a replacement screen?
Many thanks,
Sarah-Jane
LCD replacement
Give this very helpfull gent a call. His number is in the auction his name is Joe he is a very good honest gent. He will have your part and charges around £10 to fit.
http://cgi.ebay.co.uk/ws/eBayISAPI....sPageName=MERC_VIC_RSII_Pr4_PcY_BIN_Stores_IT
Re: LCD replacement
There are other sources on the 'net for screens for the universal a bit cheaper then the guy in Slough. Fitting is relatively straightforward. If you want to keep your warranty find the local HTC agent or send the phone to HTCEurope in the UK and pay them not much more than the ebay seller to fit it *and* keep your warranty.
www.htceurope.com
Richard
Hi I have looked on the forums and have found a bit about phone insurance. I stood on my XDA exec ( I know what a c**k) its knackered. The screen has popped the silver bit on the back has come up in one corner and the flip / rotate mech snapped so the screen flaps about in the wind.
Yes I was drunk
Yes I am stupid
Yes I have made a claim.
I have sent it in today to LSG (lloyds tsb phone insurnace). From looking at other web sites my concerns are as follows :-
1) They will not be able to get the parts to repair the exec.
2) If they replace my phone they will not be able to get an O2 one (I know the imate is the same but I like it in black).
From what I have read elsewhere people have had a real issue getting top of the range PDA's fixed (unless its by the network insurance when they mostly get new ones) Most of the time people get offerd a cash settlement.
Has anyone else claimed through Lloyds phone insurance or any other 3rd party insurance and got a replacement phone ?
If they want to settle for a cash sum. How much should it be ??
any help on this would be good ???
Have edited my first post to be more specific. Anyone ??
here is the answer to anyone who is interested. they tried to get me to take a nokia n91 or n80. I said no.
told them I wanted an exec or the cash. after about 10mins of holding ect I got a supervisor who tried to tell me how good the 91 was. I still said the same. put on hold again.
they came back on and said your exec is in the post.
here's the deal. full new boxed o2 xda exec.
I got my first on in feb 05. this one feels much more solid. the screen flip is much tighter it has come with new rom installed. seams faster.
phone signal is better.
the whole unit seams much more soild than the first one??
could it have been that my first unit was a recon ?
anyway very happy
It seams I spoke to soon. The screen has started to flicker (brown lines jumping all over the place) this is very random but the unit has done it about 5 times now.
It will have to go back.
Can I ask for Cash instead of a new phone ??
Phoned them. Sending it back.
Will make me a cash offer when the get the phone back.
Think im going to go back to Ipaq. Had nothing but problems with this phone.
Hi I have just had my claim paid up by the same insurance (lloyds bank) They told me they do not have any xda replacements and would either give me a nokia n91 or cash settlement I went for the cash they paid me £450 for a xda IIs (ba) £450 is the maximum they pay out so you would more than likely get the same.
I have been informed by a supervisor today that the max they will pay out is £600. They use GSMarena.com to price up what they pay out. Universal costs around 550 - 650 GBP depending on where you look.
The girl on the phone said they will price it on the day the get the damaged one they sent me back. They have 3 suppliers (she would not name them) and they take the average as the units value. I would think they then knock a bit off.
I expect at least £500.
andytl
How quickly did they pay you. I have read on other sites it takes them ages to sort it out.
If you look on there website it states a maximum figure of £450 I doubt they will go over it.
I am a platinum account holder and should be covered up to 600 GPB
We will see I will post when I find out.
Lloyds TSB insurance
Hi!
I've claimed for 2 Xda2i machines that I lost via lloyds TSB insurance which is part of my gold account. each time they've been great at sorting things out for me.
My last claim they informed me they had no replacements and so like others have already mentioned, went for the cash settlement. They paid me £450.
You can only claim twice in every yearly period so I've used up my 'allocation' as it were! I'll ring them next to see when I'm allowed to claim again if needs be. To minimise my risk, I've started carrying my phones in aluminium cases, in my pocket where they cannot fall out and get lost/broke screens again !
I recommend lloyds tsb insurance via lifestyle services group - quick hassle free insurance !
Cheers! Dennis! West London UK!!
Well got the call today. £569.00 offered and taken.
Going to jump ship to ipaq hw6915 here I come.
Ill no doubt be back.
I have an X1i from O2 in the UK.
It has a few problems. First of all is the crack near the stylus, another is a crack next to the camera lens area, but the most annoying the 3.5mm jack being very very dodgy. It is difficult to get the right channel to work, that is using various sets of earphones including the SE supplied ones.
How do I go about getting a replacement? Is it O2 I need to speak to or is it SE?
You can go back to the store where you bought your X1.
If you ordered it through the internet, go to the site where you bought it.
Looks like I'll backup my stuff tonight and have a trip to the O2 shop!
Exchange??
Lokatho said:
You can go back to the store where you bought your X1.
If you ordered it through the internet, go to the site where you bought it.
Click to expand...
Click to collapse
Hi,
it would be nice if this would be so easy.
I have 3 cracks in the case by now and fighting about more than 7 weeks with Sonystyle and SE here in USA, guess what. NO replacement, they ignoring the emails, transfere me from one person to another and so on.
On top, i would have to pay for the repair.
So if you have other information or "written examples" for exchange, please share.
greetings
I went into the O2 store I got the phone from and they are willing to take it in for repair. There was no mention of cost and they said it'd most likely be replaced.
Also, is it best I flash my X1 with a stock firmware just in case they get arsey about custom firmwares?
ant_thomas said:
I went into the O2 store I got the phone from and they are willing to take it in for repair. There was no mention of cost and they said it'd most likely be replaced.
Also, is it best I flash my X1 with a stock firmware just in case they get arsey about custom firmwares?
Click to expand...
Click to collapse
Yes, because only if you have an original firmware will you receive any form of service.
An original firmware includes the updates as given in the thread by Pavel X1
Do you have to revert the spl back to normal? Will they check?
hi i just realise it too today my x1 has crack below the power button and the plastic caseing holding the battery i got it from o2 too but i got my phone through upgrade in november last year will they fix it? i didnt drop it or so this cracks just develop naturally thats not really good about the qc
ant_thomas said:
I went into the O2 store I got the phone from and they are willing to take it in for repair. There was no mention of cost and they said it'd most likely be replaced.
Also, is it best I flash my X1 with a stock firmware just in case they get arsey about custom firmwares?
Click to expand...
Click to collapse
Definitely yes!
Flash back to the stock O2 R10A ROM and flash the SPL back to the stock one while you're at it. It is the sort of thing that they do notice and bill you later on.
I'm also sending my X1i back to O2 for the crack by the battery compartment. I've had the phone less than 2 months. They're bringing my refurb handset tomorrow and taking my original one away. In fact my posting about it is here...
http://forum.xda-developers.com/showpost.php?p=3474988&postcount=680
X807, since you're in the UK, the magic words are "Sale of Goods Act, as amended" and "not fit for purpose". If O2 try to fob you off to SE, remind them that under the Sale of Goods Regulations you have the contract of sale with the retailer, not the manufacturer. It is up to the *retailer* to arrange repair or replacement.
Lokatho said:
Yes, because only if you have an original firmware will you receive any form of service.
An original firmware includes the updates as given in the thread by Pavel X1
Click to expand...
Click to collapse
Come to think of it... that question has always been at the back of my mind. What if your X1 was unable to power on? Had sent my X1 for servicing cos of that before. If that's the case you wouldn't be able to flash back to the original firmware. Guess that's one of the reasons for me holding back from using a custom firmware till now.
ZenithUK said:
Definitely yes!
Flash back to the stock O2 R10A ROM and flash the SPL back to the stock one while you're at it. It is the sort of thing that they do notice and bill you later on.
I'm also sending my X1i back to O2 for the crack by the battery compartment. I've had the phone less than 2 months. They're bringing my refurb handset tomorrow and taking my original one away. In fact my posting about it is here...
http://forum.xda-developers.com/showpost.php?p=3474988&postcount=680
X807, since you're in the UK, the magic words are "Sale of Goods Act, as amended" and "not fit for purpose". If O2 try to fob you off to SE, remind them that under the Sale of Goods Regulations you have the contract of sale with the retailer, not the manufacturer. It is up to the *retailer* to arrange repair or replacement.
Click to expand...
Click to collapse
Right, all sorted ROMwise, I went into the O2 shop where I bought it to sort it out and I was nicely informed (or maybe fobbed off) that another employee in the shop who will be in tomorrow and supposedly has an X1 and had the same problem. But what he did was find online a list of models which was in a bad batch, printed it off and took it to O2 and got an instant replacement in the shop. I've now come home with my X1 and I'm looking for said list. Bare in mind I'm dubious of anything official here.
Since I've been around these parts for long enough (Previous Orange SPV Original owner) I knew that surely here would be the first place to look. Only "list" I can find is on the first page of the cracks thread, and yes mine is one of them, 08W46.
Maybe this is the list, who knows, but I will print the page off and take it to them, and hopefully speak to this guy.
It seems the link in question was
http://xperia-x1.com/xperia-x1-starting-to-show-some-cracks/
So it's not official and the person who originally told me of an instant replacement it talking a load of bollocks.
I am now sending it directly back to SE. Hopefully I'll get a replacement but obviously I'm not overly confident.
u'll most likely get a new one.. i had an issue with my phone where the volume key wasn't working and sent the phone to SE and i got a new one in like 4days..
So I've been reading the "let us file a complain to SE..." thread lately cuz well...you guess it...my phone developed a crack.
Anyway, I did see that some people have been getting "reconditioned units" that look worse than the ones they already have.
So, how many of you guys have had problems with the service offered by SE/Authorized dealers?
Really interested in this poll, since I just let my X1 to an authorized center...
However, I must admit that I am really unsatisfied with the repai time: they told me that I have to wait 15 working days! Man, what was the premium price for?!
I sent my phone in Tuesday and they still haven't received the phone even though the service center is 35miles away from here...
Add 3-5 working days to get my phone fixed plus another week to get my phone back...so I think I'm there as well
I got back the same phone after I sent it in for a software glitch that I failed repairing myself. It got back in exactly the same condition and earlier than I had thought.
My X1's screen started blacking out when slid open, so I reluctantly sent it in, having heard a lot about cracked plastics and scratched battery covers.
I got it back in just 3 days, which is apparently unusual even for SE service here. No extra scratches or damage.
Oh, and they didn't notice the Hard-SPL...
Well - i got my replacement through vodafone so it doesnt really count
Reading some of the Dutch Forums (e.g. tweakers.net), the average time is 6 weeks for Netherlands. Some poor guy waited 19 weeks.
http://gathering.tweakers.net/forum/list_messages/1326523/20
That's almost HALF A YEAR.
Mine had stylus crack, battery crack, chipped case in three places.
4 weeks since I sent it in, and counting..
OMFG!
How is that possible???
Jeez man...4 weeks? How is it that you haven't killed them already?
If I don't have it by the end of next week I'm gonna drive there myself and have a talk with them...
wow....this is pathetic.
some of the buttons arent working smoothly these days..which means i am screwed if i send it for repair
seems im d only one wit a good story bout this..i got my phone back like 4 days
I sent my x1 to service because left-right buttons plus all other front buttons and touchpad were getting dead.i have to wait 15 min and reset phone 5 or 10 times to get device normal.f*ck sake!i am on contract with my service provider.they said i must wait minimum 2weeks just for answer REPAIR or Change.afterwards i must wait another 2weeks for repair or get new unit.i am gonna have big fight with SE.i am very disapointed.i am not gonna buy any other sony products even sony movies films
I went to a Vodafone store with repair service. Somehow they are authorized to repair phones for warranty. I only had to show my phone, they ordered the parts and they texted me when they received the parts. Then I could wait for it on location while they repaired my phone. I think that's a great service but it's more thanks to Vodafone. I live in the Netherlands, The Hague.
MAkS1 said:
I went to a Vodafone store with repair service. Somehow they are authorized to repair phones for warranty. I only had to show my phone, they ordered the parts and they texted me when they received the parts. Then I could wait for it on location while they repaired my phone. I think that's a great service but it's more thanks to Vodafone. I live in the Netherlands, The Hague.
Click to expand...
Click to collapse
Hmmm, yes, so:
- SE repair service sucks
- Vodafone is great
But I really think that 4weeks is the maxiimum amout of time I would wait for a repair, not just a phone repair but whatever else. Never experienced a repair time longer than 4 weeks, and I would have been really upset hearing about 19 weeks!!!
But what about the repaired phone? Apart from Vodafone people, in ehat condition were your "new" phone? can you be more verbose than the poll?
MAkS1 said:
I went to a Vodafone store with repair service. Somehow they are authorized to repair phones for warranty. I only had to show my phone, they ordered the parts and they texted me when they received the parts. Then I could wait for it on location while they repaired my phone. I think that's a great service but it's more thanks to Vodafone. I live in the Netherlands, The Hague.
Click to expand...
Click to collapse
Hmmm, u were lucky. This is what the Netherlands is like most of the time Mine was out of contract, but the problem is not the shop I went through in Rotterdam - been getting my phones from them for a few years now. I suspect it's the guys in NL who bought the service contract from Sony.
[email protected] said:
But what about the repaired phone? Apart from Vodafone people, in ehat condition were your "new" phone? can you be more verbose than the poll?
Click to expand...
Click to collapse
Perfectly repaired, but unfortunately now, a month later, I have 3 cracks. The parts are in so I have to go to the store again. I don't want to go to the store twice every month...
Well,
I brought my phone to an SE Service Center around my Corner. The Display shaked a little. I brought it in on the 7.5.09
Those guys sent the phone to the Xperia guys. Seems that only some people can fix it.
Well, I have not got it back yet. :-(
So I called the Xperia line. The told me, that they did not received it yet...
But the guy was friendly. He is now starting to find my phone. We will see what happens.
Cheers
Jens
SONYERICSSON or a Network Provider???
Come on, in order for this poll to have any impact or make any sense, it should include at least WHICH Country and if SE direct or through a Service/Network Provider! Otherwise its just hot air!
I waited 5/6 weeks for my replacement to arrive aftre the sound went completely.
After SE took delivery initially I received an email to let me know it had arrived. Then nothing for a week, 2 weeks, 3 weeks and so on and so on.
The tracking website was never updated and I never received emails updating me on the progress. I phoned them all the time.
After 5/6 weeks I received a refurbished phone which [TBH] is in better condition than the phone I sent for repair, no consolation really.
Yea...WHAT tracking site? They never even acknowledged the fact that they received it. I had to phone today, to find out they got it on Friday. Even though I ASKED to be informed when they would actually get it...nada.
Anyway, when I talked to the representative and told him I want my phone repaired not replaced (because mine is scratch free and in perfect condition otherwise) he was like..."OH...we'll see what we can do"
People, how hard is to replace a back cover???
But I suppose it's good business taking good scratch free phones and replacing them with "functionally equivalent" but with cosmetic damaged ones...
@michaelthemage
The poll specifies SE Service.
And how many countried would you have included in the poll?
In my opinion, in makes no relevance what country you are in (even though I KNOW there are big differences between SE service centers). SE Service is a global thing, having an international warranty (at least European for me) so in my opinion the quality of their services should be viewed as a whole.
I for one bought my phone in France but since I'm doing an internship in the UK I sent it to Banbury.
So I do think the poll does make sense and I give thanks to all who have voted/will vote and who told me their SE related stories.
I got a global warranty card with my phone but it wasn't much help when my screen died. It is supposed to be a vip service for X1 owners where you can get a replacement phone the same day at any SE service center. Not quite. If you're in a place where they don't sell it, don't expect SE in your home country to send one to the service center you're visiting, they will not, period. And if you look close at the support site there's a somewhat hidden page that shows country by country what is (not-) available.
I shipped it off with fedex to the dealer, who said they will send one in return asap if I paid the courier. It cost me about 100 usd. When they received it, they changed their mind and said they needed the original box and booklets... and they couldn't just replace the phone (ten days since I bought it) and let me send the stuff when I returned home. Cheers...
That said, when I could deliver the box I got a new phone right away from the dealer. SE had no desire to help at all.
I don't like buying phones from operators, rather be free to choose who bills me for the calls, but if the operators service team are better at customer care, I may just do that next time.