Database Users

Rant: Some newbie contractor smashed my TyTN :x

I am currently venting a lot of steam...
Today during the installation of a large machine at work, I left my TyTN on top of it whilst some contractors moved the 3 tonne equipment. Someone then put something heavy on top of my shiny new TyTN and next thing I know.... Screen smashed :shock:
Needless to say, I was speechless, and still am mortified.
Anyway, After coming to terms with the fact that no fancy reg hack or rom update is going to repair the screen, I realised that I am going to have to somehow have it repaired.
In essence, the LCD is not fractured. It appears that it is a glass cover over the LCD, but below the touchscreen sensor layer. I can't use the touchscreen over the smashed part but the LCD seems to be absolutely fine.
At some point, I'm going to need to send it off to somewhere for repair, but I don't yet know where to. Does anyone have any experience with physical repairs / costs / delay times of this nature?
It is my guess, that there are not many service centres in France where I live for HTC but maybe someone knows of an easy way out of this appalling mess?
Incidentally, I'm /trying/ to make an insurance claim through the customer, but they are so far unhelpful.
€850.... pah.... Gutted....

Rant turned into Repair centre test....
OK, so I've calmed down a bit now... and have decided to turn this into a repair centre test - just in case anyone is remotely interested in my woe - or indeed the performance of french HTC repair centres
I sent an email using the form on the HTC support website this evening telling them of my problem and asking about the best / fastest way to get the phone repaired.
I am located near Grenoble in France so we shall see just how well this proceeds - and how much cash I have to throw at it.
If anyone thinks that this is a waste of thread.. then let me know and i'll not post any updates
I sincerely hope no-one else damages their TyTN.... it hurts!

I think many will like to know about your updates.. and good to have a thread to 'point' to whenever someone has the same problem. LCD replacement is a common problems.. so common that they are selling LCD spares on eBay.

Ah thanks for that.
Anyway - just to report.. no reply email so far from HTC.

Re: Rant turned into Repair centre test....
rmorby said:
If anyone thinks that this is a waste of thread.. then let me know and i'll not post any updates
Click to expand...
Click to collapse
But on the contrary, I am very much interested in your future reports about HTC repairs. And of course I wish you luck!
Cheers
Daniel

Good luck with a reply rmorby.
I dropped my TyTN last Friday (8th September) and emailed the HTC service centre in the UK via the website on the Saturday. Today, one week later I am still waiting for a reply!
I rang the UK service centre on Wednesday (13th September) as I had not had a reply and was told that the IMEI number for my device was for a Dutch handset. I was told that I would therefore have to speak to Danguard in Germany to get it fixed! The operator went on to say that the Danguard phone lines we down and that I would have to email them!
That I did, on Wednesday, but am still waiting for a reply from them too! I rang Danguard in Germay on Friday - only to get a permanently engaged tone!
Come on HTC - what is going on with your support!!! :twisted:

I'm much luckier. I had a problem with mine and had the UK service center to have it fixed. Mine is UK and under warantee. On average, it takes less than a week for them to fix and return. Although I have to send it back twice. That's, first, it was a dead speaker. Then, after I got the unit back, the there are something wrong with it that the in speaker mode, the unit gets very hot and drain battery like mad (e.g draining battery while in AC mode). After the 2nd time, it works like charm.

Well Christos, I sympathise greatly. I haven't had a reply yet from them either. I'm in France, and bought the device in France, but I guess no-one's on email at HTC. I'm going to be giving them a call on Monday to see if I can progress this. It's really frustrating not being able to use the touchscreen and having a dirty big crack over the LCD.... I think this is going to be expensive...
At least, like Hanmin said, if it just takes a week to sort out when they finally get going, then that's not too bad.

unbelievable.... I'm just stunned
Well, I haven't added to this for several reasons... Firstly, I'm on nights for a while and secondly... I've had very little news.
Since the 13th September I have had an insurance claim in for this. This is insurance from the shop I bought the phone from (FNAC) and I have sent the telephone to them for evaluation etc.
To cut a long story short, they periodically sent me automated emails saying that they were progressing it etc. They also appear to be using a QTEK repair centre because they called it a QTEK 9600 instead of an HTC-TyTN, so I hope that they really are the same.
Then - NOTHING.
So I phoned them, and they said that they sent the phone back to me on the 26th October - using a postal service that takes 2 days. I haven't received anything. They gave me a dodgy tracking number which didn't work and when I asked them for a good one, it's going to take 48 hours to find it.
I'm just a little bit frustrated. I want my TyTN back now - and I have no idea where it is!
I think they lost it!!!

Wahoo so sad...
Any good news????
Hope so for you.
I will just smash the shop! Get arrested! Get out and guess what!
Smash it AGAIN!
I can`t belive this disrespect for costumers!
Maybe becose I live in Japan and here the costumer STILL the KING..hope it last forever!

Were you satisfied with SE's service after replacing/repairing your X1?

So I've been reading the "let us file a complain to SE..." thread lately cuz well...you guess it...my phone developed a crack.
Anyway, I did see that some people have been getting "reconditioned units" that look worse than the ones they already have.
So, how many of you guys have had problems with the service offered by SE/Authorized dealers?

Really interested in this poll, since I just let my X1 to an authorized center...
However, I must admit that I am really unsatisfied with the repai time: they told me that I have to wait 15 working days! Man, what was the premium price for?!

I sent my phone in Tuesday and they still haven't received the phone even though the service center is 35miles away from here...
Add 3-5 working days to get my phone fixed plus another week to get my phone back...so I think I'm there as well

I got back the same phone after I sent it in for a software glitch that I failed repairing myself. It got back in exactly the same condition and earlier than I had thought.

My X1's screen started blacking out when slid open, so I reluctantly sent it in, having heard a lot about cracked plastics and scratched battery covers.
I got it back in just 3 days, which is apparently unusual even for SE service here. No extra scratches or damage.
Oh, and they didn't notice the Hard-SPL...

Well - i got my replacement through vodafone so it doesnt really count

Reading some of the Dutch Forums (e.g. tweakers.net), the average time is 6 weeks for Netherlands. Some poor guy waited 19 weeks.
http://gathering.tweakers.net/forum/list_messages/1326523/20
That's almost HALF A YEAR.
Mine had stylus crack, battery crack, chipped case in three places.
4 weeks since I sent it in, and counting..

OMFG!
How is that possible???
Jeez man...4 weeks? How is it that you haven't killed them already?
If I don't have it by the end of next week I'm gonna drive there myself and have a talk with them...

wow....this is pathetic.
some of the buttons arent working smoothly these days..which means i am screwed if i send it for repair

seems im d only one wit a good story bout this..i got my phone back like 4 days

I sent my x1 to service because left-right buttons plus all other front buttons and touchpad were getting dead.i have to wait 15 min and reset phone 5 or 10 times to get device normal.f*ck sake!i am on contract with my service provider.they said i must wait minimum 2weeks just for answer REPAIR or Change.afterwards i must wait another 2weeks for repair or get new unit.i am gonna have big fight with SE.i am very disapointed.i am not gonna buy any other sony products even sony movies films

I went to a Vodafone store with repair service. Somehow they are authorized to repair phones for warranty. I only had to show my phone, they ordered the parts and they texted me when they received the parts. Then I could wait for it on location while they repaired my phone. I think that's a great service but it's more thanks to Vodafone. I live in the Netherlands, The Hague.

MAkS1 said:
I went to a Vodafone store with repair service. Somehow they are authorized to repair phones for warranty. I only had to show my phone, they ordered the parts and they texted me when they received the parts. Then I could wait for it on location while they repaired my phone. I think that's a great service but it's more thanks to Vodafone. I live in the Netherlands, The Hague.
Click to expand...
Click to collapse
Hmmm, yes, so:
- SE repair service sucks
- Vodafone is great
But I really think that 4weeks is the maxiimum amout of time I would wait for a repair, not just a phone repair but whatever else. Never experienced a repair time longer than 4 weeks, and I would have been really upset hearing about 19 weeks!!!
But what about the repaired phone? Apart from Vodafone people, in ehat condition were your "new" phone? can you be more verbose than the poll?

MAkS1 said:
I went to a Vodafone store with repair service. Somehow they are authorized to repair phones for warranty. I only had to show my phone, they ordered the parts and they texted me when they received the parts. Then I could wait for it on location while they repaired my phone. I think that's a great service but it's more thanks to Vodafone. I live in the Netherlands, The Hague.
Click to expand...
Click to collapse
Hmmm, u were lucky. This is what the Netherlands is like most of the time Mine was out of contract, but the problem is not the shop I went through in Rotterdam - been getting my phones from them for a few years now. I suspect it's the guys in NL who bought the service contract from Sony.

[email protected] said:
But what about the repaired phone? Apart from Vodafone people, in ehat condition were your "new" phone? can you be more verbose than the poll?
Click to expand...
Click to collapse
Perfectly repaired, but unfortunately now, a month later, I have 3 cracks. The parts are in so I have to go to the store again. I don't want to go to the store twice every month...

Well,
I brought my phone to an SE Service Center around my Corner. The Display shaked a little. I brought it in on the 7.5.09
Those guys sent the phone to the Xperia guys. Seems that only some people can fix it.
Well, I have not got it back yet. :-(
So I called the Xperia line. The told me, that they did not received it yet...
But the guy was friendly. He is now starting to find my phone. We will see what happens.
Cheers
Jens

SONYERICSSON or a Network Provider???
Come on, in order for this poll to have any impact or make any sense, it should include at least WHICH Country and if SE direct or through a Service/Network Provider! Otherwise its just hot air!

I waited 5/6 weeks for my replacement to arrive aftre the sound went completely.
After SE took delivery initially I received an email to let me know it had arrived. Then nothing for a week, 2 weeks, 3 weeks and so on and so on.
The tracking website was never updated and I never received emails updating me on the progress. I phoned them all the time.
After 5/6 weeks I received a refurbished phone which [TBH] is in better condition than the phone I sent for repair, no consolation really.

Yea...WHAT tracking site? They never even acknowledged the fact that they received it. I had to phone today, to find out they got it on Friday. Even though I ASKED to be informed when they would actually get it...nada.
Anyway, when I talked to the representative and told him I want my phone repaired not replaced (because mine is scratch free and in perfect condition otherwise) he was like..."OH...we'll see what we can do"
People, how hard is to replace a back cover???
But I suppose it's good business taking good scratch free phones and replacing them with "functionally equivalent" but with cosmetic damaged ones...
@michaelthemage
The poll specifies SE Service.
And how many countried would you have included in the poll?
In my opinion, in makes no relevance what country you are in (even though I KNOW there are big differences between SE service centers). SE Service is a global thing, having an international warranty (at least European for me) so in my opinion the quality of their services should be viewed as a whole.
I for one bought my phone in France but since I'm doing an internship in the UK I sent it to Banbury.
So I do think the poll does make sense and I give thanks to all who have voted/will vote and who told me their SE related stories.

I got a global warranty card with my phone but it wasn't much help when my screen died. It is supposed to be a vip service for X1 owners where you can get a replacement phone the same day at any SE service center. Not quite. If you're in a place where they don't sell it, don't expect SE in your home country to send one to the service center you're visiting, they will not, period. And if you look close at the support site there's a somewhat hidden page that shows country by country what is (not-) available.
I shipped it off with fedex to the dealer, who said they will send one in return asap if I paid the courier. It cost me about 100 usd. When they received it, they changed their mind and said they needed the original box and booklets... and they couldn't just replace the phone (ten days since I bought it) and let me send the stuff when I returned home. Cheers...
That said, when I could deliver the box I got a new phone right away from the dealer. SE had no desire to help at all.
I don't like buying phones from operators, rather be free to choose who bills me for the calls, but if the operators service team are better at customer care, I may just do that next time.

different model replacement for hero through insurance?

hi ppl,
I am now on my fourth hero through orange UK, having had the previous ones replaced due to.faults with the phone's earpiece.
I am aware that orange's policy to offer a different model replcement after the third replacement, so I am thinking, if my phone breaks again(which I could just make up that it has), what model are they likely to allow me to choose from?
Will it be from the same price range as the hero or will they allow me to choose from something like the desire since its the only other phone that orange offer that runs on HTC sense? (which is why I chose this phone anyway). obviously I wouldn't settle for a tattoo.
any advice from people who have been offered a different model through orange care is much appreciated. also any ideas on what I should say to tie them down to giving me the desire?
thanks a lot
mcall_r
Sent from my Hero using the XDA mobile application powered by Tapatalk

<rant>
Aaah, Orange, who are replacing my Toshiba TG01 for the 3rd time tomorrow. When I called in I got disconnected loads of times, and eventually got through to sales (who were the only people to pick up inside 10 mins), who then put me straight through to a CSR. The CSR was absolutely useless, barely understood English and was trying to follow a script ("my phone doesn't turn on" - 'ok, can you go into the menu and reset it' - "..."), and eventually decided that I didn't own my own account and refused to help me any more. After repeatedly asking for a manager I got put through to a supervisor and got into an argument with him because although my charger and handset were faulty, Orange would only replace one at a time, would only provide refurbished kit (the failed unit was a damaged refurb device) and I would have to call back for the charger replacement. Eventually I gave in, and the replacement was dutifully shipped to the wrong address.
</rant>
So I wrote in an angry email, and a few hours later one of the email support team called me back. She then agreed to provide a brand new handset, charger, case and battery, and mentioned that if you had more than 3 replacements inside the first 6 months of owning the original device then Orange would offer you a replacement model of a different type and equivalent to what you were replacing. However the models they offered were really nowhere near the TG01, so I am taking a new one and selling it.
As for your case, I would suggest you write the email support team a very detailed explanation of the problems, including dates and so forth, mention the sales of goods act, and at the very least get a factory new Hero you can then sell towards the cost of a Desire. It is very unlikely that Orange will replace your 10 month old Hero with its latest shiny new super-phone at no cost. This is like asking BMW to replace a problematic 1 series with a brand new 7 series.

@mcall_r: If you manage to get a Desire out of Orange do let us know, but I don't rate your chances.
My wife had a similar situation with Orange & a Blackberry, replaced at least 3 times. In her case, on possibly the fourth replacement, they couldn't even offer the same model due to lack of stock. She got bounced round between various people & the only thing that came across consistently was that all they'd offer her was inferior old junk. Some of the staff were exceptionally rude, particularly when she got upset at one point. There was more chance of Santa dropping off a replacement phone (& no it wasn't Xmas), than of these people offering her a replacement that was at least as good as her faulty phone.
She wasn't being unreasonable. She'd have even taken an inferior phone but they couldn't offer her one with gps (though a couple did claim certain models had gps - only when I checked & pressed them they changed that to 'well it has gprs...' Can you believe it? I mean, wtf?)
The last person insisted there was nothing they could do if they had no stock; they could only offer her what the system offered & there was no way for them to know when they'd have more stock in of her existing model.
The next day she called into a local Orange shop to complain before calling trading standards. The guy in the shop was very helpful (& she hadn't needed to mention trading standards; think he was just a nice guy). He told her they'd got stock in that morning & essentially that the woman she'd spoken to the previous evening had lied to her, as she would have known stock was due in.
I know some of the employees are decent human beings & others who might be borderline will be under a lot of pressure, but as a whole, I'd not piss on Orange if they were on fire.

Oh dear,
Im sad to hear your stories about orange's poor customer service (in some departments).
Funnily enough I actually work for orange, in an orange shop, and we in retail have little to no contact with what goes on in the call centres which is why i decided to ask on here to see if anyone else has had similar experiences. Also the fact that I do not have the hero on my employee contract, only on the personal one I took out to get it.
I find that through 150 if you go through to the correct options (for instance handset replacement the options are 1,3,1,1) you get through to the nice helpful people in Darlington, North Tyneside or Newcastle, who actually most of the time know what you are talking about.
I cannot say the same about the call centres in India. Their main job is to provide support for accounts, for example adding bundles and changing service plans. They mainly read off a script and have little experience with the mobile phones themselves so do not know the ins and outs of them. Ergo them thinking that GPS and GPRS are the same thing.
So what is the email address for the email support team that I can try and complain to?

Out of curiosity, i am on orange with a 3 month old hero and the earpiece is broken.Is it a common thing? Can i get it replaced for free? Finally i cancelled my insurance and a day later the earpiece failed,did you go via phone insurance? sorry for the questions but i am raging quite a biit that it happened after i cancelled lol

The email is a page on the site, you have to go through the pages and enter some details to it to the right team. Mark it for the attention of Misha, I found her very helpful.
Insurance or not, you are covered by the sales of goods act, so a 3 month old phone should be fit for purpose. Under that you should be able to get a replacement under that.

Both orange and the company i have got the phone from have said they do not provide a replacement without insurance? I have to send the phone to HTC which i have done with my magic many times,this means no phione for me fora few weeks total BS Tbh

VERY Impressed with HTC USA!

2 weeks ago to the day, I accidentally dropped my HD2. Nothing major.. I was actually sitting down when it happened, and the phone bumped my ankle then gently bumped the floor.. no big deal right? (It has a hard shell protector). Well, then as the phone flipped over, it bumped the edge of a table leg and damn! Four hairline cracks on the digitizer. And no more functionality though the LCD was fine and the phone was working but locked with no way to unlock it.
So, I weigh out the cost of repair vs. replacing it all together. Ultimately, it was cheaper to repair the screen.
Here is what blew my mind! Keep in mind that I am in Canada, I purchased the phone (T-Mobile Branded) on the 'net, it's unlocked, tweaked, and therefore there is no warranty.
So, on 04/01/2011, I contact HTC USA. To my surprise I actually get an American on the phone not some call center in a third world country. Wow! The person totally has their act together and in less than 10 minutes, I have a quote for the repair. Wow again! The rep explained everything in detail along with the mandatory disclaimers and while they were finishing up that, I'm receiving an email with all the necessary details and an RMA and Case number and shipping instructions. Wow yet again!
04/02/2011, I send the phone to the repair center in Texas. By 04/05/2011 at 10:50pm the phone has arrived at the repair center. The next morning, I get a call from HTC confirming the damage (which I knew), and they simply want a yes or no to go ahead with the repairs or not. By the afternoon, I have a FedEx tracking number, the phone is fixed and it's on its way back to me in Canada. Wow one more time!
04/11/2011 FedEx is at my door with my phone and HTC picked up the return shipping. Well.. you guessed it! Wow!
I am reconfiguring the phone back to the way I had it prior to sending it as I write this. It had been hard reset to factory spec which if fine and to be expected since they likely run various diag after repair.
So, for $120.00 + $25.00 Shipping, my phone is working again!
There's a case study for keeping our companies and their support centers on North American soil. There are dozens of companies I could list that should be taking notes. 8)

Nice to see a positive post like this. glad you got you HD2 repaired and are now back to modding it.

The whole repair process was nine days including weekends which I think is darn good!
That said, I was without the phone/device for 2 weeks. Talk about withdrawals! LOL!
Amazing how reliant we become on these devices. I use it to manage my daily activities for 3 businesses, 1 job, and my personal life/activities. I was on the verge of anxiety at times! Hehehehe!
At least I had my trusty HTC 8125 as backup and while it cannot connect to my cellular provider's network for phone/text/data, at least I had my calendars, tasks, notes, and contacts but I'll tell ya, talk about feeling tethered to a land line and out of the loop.
Yep, it just got HardSPL 4, my preferred radio flash, BsB, Total Commander, and a few other goodies back on and is now syncing with my Desktop and Exchange. d'-'
T-Macgnolia said:
Nice to see a positive post like this. glad you got you HD2 repaired and are now back to modding it.
Click to expand...
Click to collapse

It was not a bad price if it was a year ago, but I just picked up another near mint condition one for $150 with everything included off criaglist.
Sent from HTC HD2 with Android

Yeah, fair enough however, in Canada, the phone is not even available therefore my options were a bit more limited to purchase a new phone through a system where there is a little more security in knowing that if it turns out to be a bad deal, the purchase it covered. i.e. Buyer Protection from eBay or anything like that.
It's not like you can hop on a local Craigslist up here and find them readily.
So, the replacement cost for a whole phone was much higher, and the repair was the way to go.
coldest~~~ said:
It was not a bad price if it was a year ago, but I just picked up another near mint condition one for $150 with everything included off criaglist.
Sent from HTC HD2 with Android
Click to expand...
Click to collapse

You're a lucky guy.
I've had less good experiences in the Benelux here.
I called in mine for a screen and gps issue that is warranty issue since I run the official image on this HD2.
They didn't pickup the device twice as promised which drove me up the wall since I had my colleague involved and had to change several appointments with my clients for.
After I complained I got called by a customer care guy and was promised my device would be fixed one week after the pickup.
Called them this afternoon since we are one week further and my device was waiting for 2 parts but they didn't know which.
I wonder how many parts can break in the HD2 that direct to the fault. Guessing the main board and an LCD screen?
Well according to the customer service I will have to wait for the parts to come in.
I am so disappointed in the service and hole customer care after having a touch, touch pro, touch hd etc.
The touch pro which costed me over 500 Euro ended up in the trash after 3 failed repairs and numerous errors which where caused by the repair center. Sending it back to another address and name was only the tip of the iceberg.
Looking around for a dedicated Android device the LG optimus 2x looks good since it has a 24hour swap warranty.

Sorry to hear bro!
Heck, they even confirmed parts availability while on the initial call just prior to setting up the RMA. Maybe I just lucked out.
I work in the IT field and deal with all kinds of this stuff all the time and it has been years since I encountered this type of competence and efficiency. Don't know what else to say.
Have you checked out the Motorola Atrix?
http://www.motorola.com/Consumers/U...d-Services/Mobile-Phones/Motorola-ATRIX-US-EN
This thing looks cool! Watched several segments on it during the CES show back in February. My only question or disappointment was in all the promo vids from the CES they were touting Android 3 Honeycomb however at the Motorola site its tech specs list Android 2.2.
Good luck in your search!
lukesan said:
You're a lucky guy.
I've had less good experiences in the Benelux here.
I called in mine for a screen and gps issue that is warranty issue since I run the official image on this HD2.
They didn't pickup the device twice as promised which drove me up the wall since I had my colleague involved and had to change several appointments with my clients for.
After I complained I got called by a customer care guy and was promised my device would be fixed one week after the pickup.
Called them this afternoon since we are one week further and my device was waiting for 2 parts but they didn't know which.
I wonder how many parts can break in the HD2 that direct to the fault. Guessing the main board and an LCD screen?
Well according to the customer service I will have to wait for the parts to come in.
I am so disappointed in the service and hole customer care after having a touch, touch pro, touch hd etc.
The touch pro which costed me over 500 Euro ended up in the trash after 3 failed repairs and numerous errors which where caused by the repair center. Sending it back to another address and name was only the tip of the iceberg.
Looking around for a dedicated Android device the LG optimus 2x looks good since it has a 24hour swap warranty.
Click to expand...
Click to collapse

thx for the headsup JayG!
Well lets say that I do the same work as you and do escallations and process realignments. If I could have a go in this whole thing .....
The Motorola looks interesting but try to find one in Europe.

I very agree with your assessment of HTC. My story is one better. I had bought my phone (HTC ELFIN P3452 TOUCH) in India. It had some battery charging issues and when on a whim I finally contacted HTC US, the lady told me that the warranty on the phone had expired 5 days back. I politely requested her if there is something she could do. She came back a few minutes later and told me she will take the phone as under warranty, but she will have to get back to me after figuring out where I should be sending the phone for repair as they figured HTC touch is not serviced anymore. I did not get a call back for 10 days and then I called back and explained my situation again and the previous call to a totally different lady. She gave me an RMA and asked me to ship to their TX facility. I got the phone back with brand new board in a week. But then I noticed a crack in the body. Since now the phone was under a 90 day warranty, I called back and explained the situation. They gave another RMA and so I sent it back. another week later, I get the phone back and it was brand new everything including the LCD and the phone. New IMEI.
HTC is top notch. So my current phone is HD2 and backup phone is Touch.

SGBest buying experience

Hi guys,
I want to share with you my experience with the post-selling service of this web, as is quite famous sending overseas and they have really good prices & stuff. But when you have a problem after buying, the scenario changes...
I wanted the 32GB LTE version, and this was the only place to buy the tablet two weeks ago (I´m living in Hong Kong and it was not released yet here). So after checking everywhere, this was a good option as they´re from Singapore.
I called before placing the order to be sure about the stock, and everything looked fine. Just a couple of days of delay but nothing serious. So I went ahead and I placed the order and paid.
As they told me by phone, instead of 2 days from my payment, the shipping was going to take a little bit more than what they said in the web, but just 2 or 3 days more. Not a big deal, at the end I wanted that model so I agreed.
After near one week without news, I contact them asking for my tablet, as they told me that I would receive in less than one week, but was not the case. Stock problems and these things and they could not be sure when the tablet would be shipped... Then I explained them that I already called to confirm just that scenario, to avoid this kind of problems. So I asked my money back if the tablet would delay more than one week more. Surprisingly, they received more in that moment and they were going to send it me to me. Great I thought!
Then, when I open the packet, the first thing I saw was that the seal was broken... Ok I thought, if everything is fine no problem...But Just I opened the box and I found some dust inside and some signs that the tablet was already used. (Again, no problem if everything is fine). But was not. The tablet had a damage in the top side of the frame (see attached pic).
So I contacted them, explaining the problem and that I was disposed to pay the shipping costs back, but that I wanted my money back, as the tablet was already released in HK. But for my surprise, they reply me that was not possible and they were going to send the tablet to the Samsung service to check, and then they would decide
Is my fault to be impatient and not wait for the release in the place I´m living, but come on! Is a new product and very expensive!I have to wait the samsung´s survey? what they are going to send me back? who knows....
Just I wanted to share my experience for those buyers that want to get this version (difficult to find in USA & Europe) to consider the problems that can occur. In my case, I live in HK, so quite close and cheap to send back (but from Europe would be quite pricey and slow). The funny think I told them is why you send this item (already opened) with the damage! is clear that the costumer will claim!. But no reply ...
Good luck, and sorry for my english.

Yup I had one that had a bulge in the top left corner..seems that Samsung still has lingering manufacturing defects..the only one I had a problem with was the one I ordered from Samsung.com. my local shops and amazon.com were great...
Sent from my SAMSUNG-SGH-I337 using xda premium