Database Users

Replacement Screen

Hiya, Does anyone know of anywhere in the UK I can get my screen replaced or where I can get a new screen from? Sadly, theres a crack developed on mine and a load of dead pixels. cheers

Mine too. I haven't a clue how it happened. I sent it away for repair but the supplier said that there are no screens available... anywhere!
If you have any look, please post.
Cheers.

Hi both
If you have the xda exec go to your local o2 store and pay to send it away for a repair (if you have warranty this will be free!) and you might be lucky like me and some others and get a FREE replacement
You need to be the orginal owner of the xda exec though I think as I had to show proof of purchase even to send it away to get an estimate for the repair via o2.
With what oyu say about their not being any screens this might explain o2's stance saying they can't repair it within 7 days so you have been given a replacement instead :?:

Yeah, im with T-mobile. I think I heard that HTC will repair them for any except O2 who do it themselves which seems to tie in with what you are saying. I shall keep you posted.

Andy....did you meant warranty or insurance.... in the UK I have been quoted £115 plus vat i believe for a oem lcd.... problem is placing the actual order as you can see from my attatchment :evil: ...I have dealt with this chap ages ago and see that his atitude twards buisness has not changed :?
BR

I tried looking on ebay / web for replacement LCD screens etc and it was going to be about £160 with a 3rd party repairer and that would have invalidated the 2 year warranty you get with the o2 exec so I went into the o2 shop and admitted that I dropped the xda and paid them £17.50 to send it away for an estimate.
They wrote on the form cusotmer dropped it and screen broke and as I say they sent me a replacement wihtin 14 days of me taking the exec in.
Putting what I experienced and PinkySlayer's comemnts together I think this is because they have no screens to replace them with so if you have an exec bite the bullet pay the £17.50 to send it away and you might get lucky too :lol:
Note I didn;t have their insurance or anything other than my receipt to say I purchased it form o2 6 months earlier.

Thanks for all the comments.
O2 suggested either an O2 shop or the XDA Repair Centre and as the shops as a PITA to get to, I decided on the Repair Centre. My mistake. I'll take the advice here and get to a shop and see what occurs.
Cheers,
Ged.

here in austria you will be charged about €300 for rapair...
spend another €200 and you´ll get an new universal :roll:
cheers!

Replacement LCD
Give this very helpful gent a call His number is in the auction his name is Joe and he is honest.
http://cgi.ebay.co.uk/O2-XDA-EXECUT...936600QQcategoryZ3312QQtcZphotoQQcmdZViewItem

UPDATE
I eventually took my Exec to an O2 shop and they agreed to send it away for repair but explained that I would probably have to pay at least a couple of hundred. I then happened to speak to our O2 account manager and she said that if I had called her, she would have sent me a new replacement without question! Obviously, I rang the O2 shop and asked if I could have the unit back but no, I would have to wait 28 days before I could request it's return.
Earlier today, 27 days after dropping it off, I received a text to say it was ready for collection and guess what? It was a brand spanking new unit, replaced under warranty - no charges!
Cheers,
Ged.

replacement screen
This thread seems a little old but I think it's still relevant and in need of an update. I broke the screen on my vodafone v1640 for the second time, and found it difficult to locate anyone who sells screens. Here are my findings:
There seem to be two ebay sellers that have them - this one and this one.
Both seem to be priced right around $160US shipped.
Beware of ebay sellers that keyword-spam and try to sell you other kinds of LCDs. If you find it for less than $100, it's probably not the right one. A seller that seems to do this a lot is called easyworldwidetrading.
Once you actually find one, it's actually not that hard to replace the screen yourself. It took me 10 minutes - you just need the soft pry tools that ipod hackers use, and the "confidential service manual" from HTC. It can be found elsewhere on this board(but you can PM me if you can't find it).
http://www.pocketpctechs.com seems like a reputable joint, but they don't say they sell the screen by itself, only installed - if anyone's gonna break my stuff, it's gonna be me. I'm going to give them a call and see if I can pick one up from them, as they are "stumbling distance" from me.

About Qtek 9000 LCD screen, I found this on Ebay.fr
http://cgi.ebay.fr/LCD-For-MDA-Pro-...ZWD1VQQ_trksidZp1638.m118.l1247QQcmdZViewItem
http://cgi.ebay.fr/ACX526AKM-7-Ecra...ZWD1VQQ_trksidZp1638.m118.l1247QQcmdZViewItem
Comes from China...

I STOOD ON MY XDA EXEC :: Q's about insurance

Hi I have looked on the forums and have found a bit about phone insurance. I stood on my XDA exec ( I know what a c**k) its knackered. The screen has popped the silver bit on the back has come up in one corner and the flip / rotate mech snapped so the screen flaps about in the wind.
Yes I was drunk
Yes I am stupid
Yes I have made a claim.
I have sent it in today to LSG (lloyds tsb phone insurnace). From looking at other web sites my concerns are as follows :-
1) They will not be able to get the parts to repair the exec.
2) If they replace my phone they will not be able to get an O2 one (I know the imate is the same but I like it in black).
From what I have read elsewhere people have had a real issue getting top of the range PDA's fixed (unless its by the network insurance when they mostly get new ones) Most of the time people get offerd a cash settlement.
Has anyone else claimed through Lloyds phone insurance or any other 3rd party insurance and got a replacement phone ?
If they want to settle for a cash sum. How much should it be ??
any help on this would be good ???

Have edited my first post to be more specific. Anyone ??

here is the answer to anyone who is interested. they tried to get me to take a nokia n91 or n80. I said no.
told them I wanted an exec or the cash. after about 10mins of holding ect I got a supervisor who tried to tell me how good the 91 was. I still said the same. put on hold again.
they came back on and said your exec is in the post.
here's the deal. full new boxed o2 xda exec.
I got my first on in feb 05. this one feels much more solid. the screen flip is much tighter it has come with new rom installed. seams faster.
phone signal is better.
the whole unit seams much more soild than the first one??
could it have been that my first unit was a recon ?
anyway very happy

It seams I spoke to soon. The screen has started to flicker (brown lines jumping all over the place) this is very random but the unit has done it about 5 times now.
It will have to go back.
Can I ask for Cash instead of a new phone ??

Phoned them. Sending it back.
Will make me a cash offer when the get the phone back.
Think im going to go back to Ipaq. Had nothing but problems with this phone.

Hi I have just had my claim paid up by the same insurance (lloyds bank) They told me they do not have any xda replacements and would either give me a nokia n91 or cash settlement I went for the cash they paid me £450 for a xda IIs (ba) £450 is the maximum they pay out so you would more than likely get the same.

I have been informed by a supervisor today that the max they will pay out is £600. They use GSMarena.com to price up what they pay out. Universal costs around 550 - 650 GBP depending on where you look.
The girl on the phone said they will price it on the day the get the damaged one they sent me back. They have 3 suppliers (she would not name them) and they take the average as the units value. I would think they then knock a bit off.
I expect at least £500.
andytl
How quickly did they pay you. I have read on other sites it takes them ages to sort it out.

If you look on there website it states a maximum figure of £450 I doubt they will go over it.

I am a platinum account holder and should be covered up to 600 GPB
We will see I will post when I find out.

Lloyds TSB insurance
Hi!
I've claimed for 2 Xda2i machines that I lost via lloyds TSB insurance which is part of my gold account. each time they've been great at sorting things out for me.
My last claim they informed me they had no replacements and so like others have already mentioned, went for the cash settlement. They paid me £450.
You can only claim twice in every yearly period so I've used up my 'allocation' as it were! I'll ring them next to see when I'm allowed to claim again if needs be. To minimise my risk, I've started carrying my phones in aluminium cases, in my pocket where they cannot fall out and get lost/broke screens again !
I recommend lloyds tsb insurance via lifestyle services group - quick hassle free insurance !
Cheers! Dennis! West London UK!!

Well got the call today. £569.00 offered and taken.
Going to jump ship to ipaq hw6915 here I come.
Ill no doubt be back.

Rant: Some newbie contractor smashed my TyTN :x

I am currently venting a lot of steam...
Today during the installation of a large machine at work, I left my TyTN on top of it whilst some contractors moved the 3 tonne equipment. Someone then put something heavy on top of my shiny new TyTN and next thing I know.... Screen smashed :shock:
Needless to say, I was speechless, and still am mortified.
Anyway, After coming to terms with the fact that no fancy reg hack or rom update is going to repair the screen, I realised that I am going to have to somehow have it repaired.
In essence, the LCD is not fractured. It appears that it is a glass cover over the LCD, but below the touchscreen sensor layer. I can't use the touchscreen over the smashed part but the LCD seems to be absolutely fine.
At some point, I'm going to need to send it off to somewhere for repair, but I don't yet know where to. Does anyone have any experience with physical repairs / costs / delay times of this nature?
It is my guess, that there are not many service centres in France where I live for HTC but maybe someone knows of an easy way out of this appalling mess?
Incidentally, I'm /trying/ to make an insurance claim through the customer, but they are so far unhelpful.
€850.... pah.... Gutted....

Rant turned into Repair centre test....
OK, so I've calmed down a bit now... and have decided to turn this into a repair centre test - just in case anyone is remotely interested in my woe - or indeed the performance of french HTC repair centres
I sent an email using the form on the HTC support website this evening telling them of my problem and asking about the best / fastest way to get the phone repaired.
I am located near Grenoble in France so we shall see just how well this proceeds - and how much cash I have to throw at it.
If anyone thinks that this is a waste of thread.. then let me know and i'll not post any updates
I sincerely hope no-one else damages their TyTN.... it hurts!

I think many will like to know about your updates.. and good to have a thread to 'point' to whenever someone has the same problem. LCD replacement is a common problems.. so common that they are selling LCD spares on eBay.

Ah thanks for that.
Anyway - just to report.. no reply email so far from HTC.

Re: Rant turned into Repair centre test....
rmorby said:
If anyone thinks that this is a waste of thread.. then let me know and i'll not post any updates
Click to expand...
Click to collapse
But on the contrary, I am very much interested in your future reports about HTC repairs. And of course I wish you luck!
Cheers
Daniel

Good luck with a reply rmorby.
I dropped my TyTN last Friday (8th September) and emailed the HTC service centre in the UK via the website on the Saturday. Today, one week later I am still waiting for a reply!
I rang the UK service centre on Wednesday (13th September) as I had not had a reply and was told that the IMEI number for my device was for a Dutch handset. I was told that I would therefore have to speak to Danguard in Germany to get it fixed! The operator went on to say that the Danguard phone lines we down and that I would have to email them!
That I did, on Wednesday, but am still waiting for a reply from them too! I rang Danguard in Germay on Friday - only to get a permanently engaged tone!
Come on HTC - what is going on with your support!!! :twisted:

I'm much luckier. I had a problem with mine and had the UK service center to have it fixed. Mine is UK and under warantee. On average, it takes less than a week for them to fix and return. Although I have to send it back twice. That's, first, it was a dead speaker. Then, after I got the unit back, the there are something wrong with it that the in speaker mode, the unit gets very hot and drain battery like mad (e.g draining battery while in AC mode). After the 2nd time, it works like charm.

Well Christos, I sympathise greatly. I haven't had a reply yet from them either. I'm in France, and bought the device in France, but I guess no-one's on email at HTC. I'm going to be giving them a call on Monday to see if I can progress this. It's really frustrating not being able to use the touchscreen and having a dirty big crack over the LCD.... I think this is going to be expensive...
At least, like Hanmin said, if it just takes a week to sort out when they finally get going, then that's not too bad.

unbelievable.... I'm just stunned
Well, I haven't added to this for several reasons... Firstly, I'm on nights for a while and secondly... I've had very little news.
Since the 13th September I have had an insurance claim in for this. This is insurance from the shop I bought the phone from (FNAC) and I have sent the telephone to them for evaluation etc.
To cut a long story short, they periodically sent me automated emails saying that they were progressing it etc. They also appear to be using a QTEK repair centre because they called it a QTEK 9600 instead of an HTC-TyTN, so I hope that they really are the same.
Then - NOTHING.
So I phoned them, and they said that they sent the phone back to me on the 26th October - using a postal service that takes 2 days. I haven't received anything. They gave me a dodgy tracking number which didn't work and when I asked them for a good one, it's going to take 48 hours to find it.
I'm just a little bit frustrated. I want my TyTN back now - and I have no idea where it is!
I think they lost it!!!

Wahoo so sad...
Any good news????
Hope so for you.
I will just smash the shop! Get arrested! Get out and guess what!
Smash it AGAIN!
I can`t belive this disrespect for costumers!
Maybe becose I live in Japan and here the costumer STILL the KING..hope it last forever!

UK Repairer

Does anyone know of a repairer in the UK. The USB connector has come adrift. I've have sent 6 e-mails to HTC Europe with nothing but automated responses. I have phoned HTC 4 times, they DONOT return calls. I was given the details of Anova in Norwich - they DONOT answer the phone. The only other name I've come across was Apex laptops who have a bad reputation.
Any help welcome.

Try SBE they do some repairs, is it a T-Mobile version?
The USB coming lose is always non warranty fault so you are looking at about 80-100 pounds through SBE to repair it.

Repairs
Hi, If you can get to York, there is a guy who works Saturdays and Wednesdays at a shop called Bulmers. Ask for 'Dave the phone man'
I have used him 3 times now for:
i)fixing a damaged mainboard component for the backlight on my Wizard.
ii) replacing a damaged charge/data connector on a XDA IIi
iii) fixing a low signal on XDA IIi
He is a great guy and is very reasonably priced. He does tend to be very busy though!
If you fancy having a go yourself, fluffcat1 can probably source any parts you need. He too, is very helpful.
Good Luck.

sbe suck. dont use them if you can help it.. they had my phone for over 6 weeks. were a nightmare to get hold of them and when i ever did, all they told me was they didnt know and they couldnt speak to the engineers!
as it happens i have had my phone back for a week and the backlight is no longer working on my kjam

try xda-repair.com
Their based in Croydon and sorted my Vario out a treat turned round the unit in 3 days talk about amazing service and only charged £58.75 for the usb port to be fixed
Regards
Psi

contact information
Hi
Can you advise me their contact information
my email: [email protected]
Thank you so much
psipoc said:
try xda-repair.com
Their based in Croydon and sorted my Vario out a treat turned round the unit in 3 days talk about amazing service and only charged £58.75 for the usb port to be fixed
Regards
Psi
Click to expand...
Click to collapse

hmm
Why not just try yourself?
I imagine it will be lead free solder used, so you will probably need a ceramic tip'ed soldering iron with a fine tip.
Maplin is your best bet, could get the whole lot for< £15.
Then try to find a disassembly guide for the wizard so as not to damage the casing.
Then just evaluate the damage and be really careful with the soldering iron!!

Replacment LCD screen

Okay, just purchased my first Snap (s521 - purchased off eBay, quite sure it's an Asian version) a couple of weeks ago and been thoroughly happy with it. Haven't taken the plunge to HardSPL it and put on a cooked ROM (just concerned I suppose - shouldn't be though, I know). Yesterday with all the excitement of boxing day, managed to crack the LCD screen, and now can only see half the screen (the other half is white with a couple of really nice ink marks - would probably look like a butterfly if I looked hard enough.....lol ).
Been searching real hard on the internet, and can't seem to find a replacement for it any where. I'm from Australia, and only 1 carrier has the right's to the Snap here at the moment, therefore general repair shops don't seem to want to know about it.
Can anyone recommend a place to purchase a new screen? Any and all help greatly appreciated.
Cheers, Chris.

Hi
Im still looking for a replacement screen for one of ours as well. The only place in AU i can find is www.fonebiz.com.au
They quoted me $135 to install a replacement screen. They won't sell the screens seperatley though.
Hopefully it helps.
Matt

Thanx for that Matt.
I sent an email off to them this weekend, and I was waiting for a reply. They are supposedly the only authorised HTC repair centre in Australia, but I've read many bad reports about them in other forums. But I suppose $135 is far better then several $100's to get a new one. Fonebiz pretty much has the market to themselves in Australia until HTC allows other businesses to sell the Snap (once the contract with Telstra ends). If I come up with anything, I'll let you know as well.
I'm just surprised that I can't seem to find any for sale any where in the world. Not on eBay, through various stores in other countries - it's almost like we have a very specialised phone, with very little after sales / parts need.

Yep i would have thought it would have been easier to get a screen from the US or HK but no luck.
Ive had nothing but issues with fonebiz in trying to get phones replaced that are dropping reception and freezing. Hopefully you get through ok, they were quick to reply to my emails during business hours so you may need to wait till tomorrow for a response.

go to http://forum.xda-developers.com/showthread.php?t=405566
and
http://cnn.cn

Another reff
http://www.mikechannon.net/page4.html
http://www.jetcitydevices.com/htc-snap/screen-repair

Thanx Harunjo,
After many calls and email to the Australian HTC help line, and then later to the SEA help line, I find out that my phone's serial number shows that the phone was destined for sale in Indonesia. No repair shop in Australia can source the screen except for the official repair centre, which refuses to touch the phone as it was purchased from overseas. Therefore I had 2 choices;
1. Send it to Indonesia to get fixed - Couldn't do as the phone number is not connected.
2. Go through one of the Global Repair Centres.
After contacting Honk Kong, UK, and trying to contact US (really bad time difference with Australia), I decided to follow through with the email contacts with SEA help, and just sent the phone off to Singapore today. Hopefully I will get it back within a few weeks.
One thing I'll say is that every person I spoke to at HTC were more then willing to do everything they could to help me, I just suppose it has everything to do with the whole repair / exclusivity / contract deal with Telstra in Australia - plus a fairly arrogant phone repair company that thinks they are so extremely fantastic that they decide how things work - wish I had a business that was so profitable that I could turn fully paying customers away on a whim (just ranting, couldn't believe how hard it was to try and get this phone fixed - seam to get a lot of bad press through forums does this repair business).
Anyways, as much as the whole experience may have turned me off HTC phones (as this is my first), I like them so much already, that I'll stick with them, just make sure the next phone I get is from Australia or has been out in Australia for a while and has full repair support.