Database Users

O2 Service centres.......any one got contact details pls

Does anybody have the contact details for O2 service centres in the UK and Australia????
I have an XDA 2 that I bought sim free 3 months ago. I bought a replacement stylus that splits into 3 parts (its a pen as well) and the front part has come off and is stuck in the XDA where the stylus sits. I am unable to get it out and other than taking the XDA apart and voiding my warranty I am stuck.
I know I will probably have to pay but it saves me having to lose my warranty and take the unit apart myself (which I would prefer not to do). I need the service centres in the UK and OZ as I will be moving to Oz at the end of July and wouldnt expect to get it back in time but wish to speak to O2 service UK just in case.
Can anyone help please as I really need to get this sorted.
With thanks
Ian J

cool stylus
That sounds like a cool stylus, where did u get it from? shame about what happened to it though.
Some (mainly larger 1's) have instore technicians which can do all that stuff, there is one in Slough (west London area) which has got a techie that seems to know his stuff. More to the point, that is also where their head offices are, inc. customer services place, where i expect if u went in and asked they could sort u out.
hope that helps.
Smiley

Thanks for the info.
The stylus came from Ebay. It was £7-99 ( I think) and it is good and designed for the XDA 2 but just a shame mine unscrewed itself and is now stuck inside.
If I can get it out it will be glued and then reused.

try a company called roadphone in norwich
there number is 08081003427
you may have to let the phone ring for a while as they don't answer it very quickly

3 in 1 pen for xda2
http://secure.proporta.com/proporta/F02/PPF02P05.php?t_id=110&t_mode=cat
ignore the black reset bit thats for xda1 the otheer pictures for xda2

The new aussie service center for O2 is in QLD's sunshine coast and they are called MPS. I had to use them a couple of weeks ago for my Xda II, however, I had the best experience. I reviewed the service and have posted it on MTekk ( http://www.mtekk.com.au/browse/page923.html ).
Try them at http://www.mpsqld.com
HTH's
Dave

Jasjar USB terminal on phone broken

I went to plug the phone in tonight to charge it and no charge light, the terminals have broken on the usb socket on the back of the phone. May be a stupid question but is this warranty?????. I have always been careful with the phone and charge it every night and in the car as well, the phone has never been dropped or damaged, has anyone else got a loose terminal.

hmm
that certainly is warranty!! and you are not the first with that problem..
I do have to say i heard about people having it on the Exec and on the jasjar not on the mda pro and qtek9000 yet..
Why dont they make it fit nicely in the cover i dont understand.. only thing which comes to mind is for it to break..
:shock:

Thanks for your reply, what do you mean by "only thing which comes to mind is for it to break.."
I will contact i-mate on Tuesday and let you know what happens.

We had a couple of Qtek 9000 in Greece with this problem and the company fixed it with no hassle. It is an issue I guess, so since I found out I am extra carefull with the cables...

hmm
I mean a good designer would make it so that the usb could never break because anyone knows that the usb connector must endure a lot of stress!
If you look at the usb slot you see there is enough room for movement, such a design fault in my eyes. Also it is 'hanging' on the mainboard on its soldering wires.. How dumb is that? why not attach the connector to the mainboard (glue or click it on the mainboard) then it will not that easily break.
All this together tells me it is dumb.. and those developers are not dumb.. they are clever so this is made to break after 1-2 years so you have to buy new etc :evil:
But it sounds like a real issue. :evil:
I am gonna be extra careful now..

MDA Pro reporting here:
It a warranty issue.
But I had no time to send it in, so I fixed it myself ^^.
http://gathering.tweakers.net/forum/list_message/25374369#25374369
http://gathering.tweakers.net/forum/list_message/25381663#25381663

I warned Imate about this, it happened to me 2!
my mini usb slot fell off the mainboard about 2 months ago, They tried to make me pay 1000 dollars to get it fixed, they swore at me, they hung up on me and insisted that it was physical damage. I brought up all the points that you guys brought up but they were rather arrogant.
What annoyed me even more was they told me I was the only person who had this problem they also let slip that most problems are related to the screen. Which I replied that I was one of the first people in the world to purchase this phone and therefore the most likely person to have the first problems, I warned them that they would get an influx of similar cases.
and now, ppl are starting to have problems. what a suprise.
I one hundred percent agree with you that they should of attached the usb to the motherboard with a metal brace. that way it doesnt get disloged.
oh, btw, they did replace the device for me, eventually (1 month)

Thanks Guys, I feel alot better now, I can't afford to buy another one, as I said before I will contact i-mate and the place I bought it on Tuesday and let you all know of the outcome.
Cheers :lol:

USB terminal broken
My qtek 9000 had the same problem and when I turned it in the technician told me that it was my fault and that it hasn't happened before. He was NOT sure if the warranty was valid and he is going to contact me on Tuesday... Is this some kind of conspiracy??? He also urged me to pay 700euros if I wanted my device on the double... I am so frustrated. The joke of the day was his statement " How do I know that you didn't stick a pen or a nail in the USB and broke it off???" NICE ONE HUH!!!!

Hi achaeusz, please let me know what the technician says and I will let you know what I'm told.
Cheers
Love the pen in the usb port, "we all do that, its great fun" idiot. :lol:

Correction: I THOUGHT they replaced it... apparently as achaeusz said, we all stick pensils in the back of the Qtek to see what happens when lead touches the pins.
I am also thinking about sticking my finger in but I am having a lot of trouble since it won't fit. Darn whole is too small... I'll keep trying... see if I can electricute myself!
:roll:

We need to get some pictures of us all fingering and penning our Universals, after all we all do it, just for the fun of it, I also fist my muffler on my car.

get your hands on their repair list to get ur unit replaced!
I got that line about the pen, even though there were no pen marks.
The problem is that the mini usb plug is directly linked to the motherboard and when it falls off as it did with mine the entire motherboard gets damaged. Imate cant afford to replace every motherboard, thats the second most expensive part of the device.
Its a design flaw, and I’m sure Imate know about it.
If you are backed into a corner with imate, u could get a subpoena on their repair list which lists how many units come in with similar problems. That way you can prove that Imate know about the issue.
To add candy to that court action, you could then get a subpoena on how many "disloged usb" problems have arisen that have been replaced under warrently. That then proves that Imate acknowleges that it is vunerable.
They replaced mine under warrenty so if the sunpoena says otherwise then you know its fake and they face criminal action. I am willing to write a statement that states they replaced mine under warrenty.

Just a short note to say I am fully pissed, I still have my broken Jasjar at home and am waiting for imate to contact Kalk online where I bought the phone from and imate just don't seem to care, Kalk Online have been great with my enquiries but imate are not.
Here is the email I sent to Kalk Online and he forwarded it to imate... Got to love there service........
Dear Ken,
Warranty: I-mate Jasjar has a broken USB port.
As per our phone call, I contacted i-mate support on 1300558218 and at first terminated the call as I thought I had the wrong number when I heard it was Telstra, a different company to whom I was trying to call, after talking again to you Ken at Kalk Online and you advising me the number was correct for i-mate I phoned again and was told by the operator that they could not help me, I asked if this was i-mate support and the operator said “yes we fix phones but we can’t provide you with a proof of purchase, I then told him that I didn’t need a proof of purchase off him as I have the proof of purchase as I bought the phone……….. I asked the operator what should I do as my phone is broken and I was told to ring the above number, he told me to send it to Queensland and gave the address, I asked him should I ring Queensland to explain my problem with the phone and he told me no several times and just said send it, I said to the operator when will I get my phone back and he told me he doesn’t know about that and just to send it to QLD and the technicians will repair it and send it back.
This whole experience sounds so unprofessional and I am discussed that a company as big as i-mate would allow this behavior.
:twisted:

vondutch said:
MDA Pro reporting here:
It a warranty issue.
But I had no time to send it in, so I fixed it myself ^^.
http://gathering.tweakers.net/forum/list_message/25374369#25374369
http://gathering.tweakers.net/forum/list_message/25381663#25381663
Click to expand...
Click to collapse
"Het soldeervet is op"? Dude, you didn't really solder that thing on with flux and solid solder did you? Flux is corrosive to PCBs and parts, which is why you don't use it on electronics, electronics need rosin-core solder. For this sort of SMD components, 0.5-0.7 mm rosincore solder preferably, 1 at most.
Although if you did do that with flux and solid solder, my hat's off to you for making it look reasonably neat. Also, good luck on getting anything else repaired under warranty
P.S.: Have you seen the Service Manual for uni that's around now, complete with a step-by-step guide with photos of how to dismantle the Uni entirely? It also includes specs on the bits that they can repair rather than replace components -- pretty much every connector on the motherboard is allowed to be replaced rather than replacing the entire motherboard, however, I suspect that in a case like yours where a pad's lifted off they'd still be required to replace the entire mobo.

Hi Folks
My usb port fell into the device while trying to connect it
Good old 02 said it wasn't warranty, luckily I had insurance & had to make a claim
not good, any other 02 users beware!!
Funnily they only quoted me £149 to fix it???
but it was a 2 week turn around
:shock:
Gary T

Scouse said:
Hi Folks
My usb port fell into the device while trying to connect it
Good old 02 said it wasn't warranty, luckily I had insurance & had to make a claim
not good, any other 02 users beware!!
Funnily they only quoted me £149 to fix it???
but it was a 2 week turn around
:shock:
Gary T
Click to expand...
Click to collapse
Well, the USB port is a replaceable part on the motherboard, and also easily reached without complete disassembly, so even that's a bit steep. However, without examing the phone internals, there's no way to determine whether the USB connector took any of the pads off the motherboard with it, if it did, they'd have to replace the whole motherboard according to HTC policy. So if they quoted you that price without a full examination, it probably was something like "we MIGHT have to replace the motherboard, in about n % of these cases, so we charge appropriately between price of new motherboard and just connector".
Then again, motherboard replacement might just be that cheap. The screen is more expensive than the board and it's a fairly low labour replacement, plus they might partly subsidise it on newer machines like the uni, to avoid pissing people off too much.

Update on my broken USB port, I finally recieved my Jasjar back from the repair centre in QLD on Friday, 4 weeks since I reported it was broken, The telstra repair centre that fixes i-mates phones just sent the phone back unrepaired with a computer printout that was unreadable in the sence that it was from there system and was probaly redable by a technician only. From what I ca gather from the printout it says "not covered under warranty and to expensive repair to fix" Hows that!!!!!!
A problem that i-mate are aware of and they say it isn't warranty......
Any suggestion on what I should do now PLEASE.....

I emailed Kalk Online where I bought the phone and he checked with i-mate and this is what i-mate emailed back
"Unfortunately no… as the tracks on the PCB have been damaged this is considered to be a no warranty fault and consequently the repair cost needs to be bourn by the customer.
Regarding clarity of the diagnosis the report that I have sent you is directly from Telstra Mobile Service who are an authorized service centre for i-mate. The information detailed in this document is sufficient with respect to being a confirmed service statement.
Please do not hesitate to give me a call to discuss.
Regards,
GP
Gareth Phillips
Technology Services - Australasia
i-mate™"
PLEASE HAS ANYONE GOT ANY IDEA WHAT TO DO NOW??????

Buy an external battery charger? If it's not warranty and the pads have lifted it sounds like a tricky repair and may not even be possible.
Richard

USB connector (device-side) broke off and fell into MDA Pro

I tried the search function but could not find any related posts.
The female USB mini connector on the device-side of my MDA Pro broke off and fell into my MDA Pro! This happened when I inserted the original supplied travel charger. My MDA Pro was four weeks old and I have never ever dropped it or damaged it in any way. It was even completely scratchless as i am very carefull with this very expensive machine.
I sent it to TMobile ProAssist, thats were the devices get repared. After one month, I got the message this problem is a "User fault" and it is not part of the warranty!!! I could choose: Have the device repared for 480 euro's (replacing motherboard) or returned at no additional costs!
I am very angry at TMobile Netherlands, as they keep saying this is just not covered in warranty... They also say that the connector is very solid and can not break off without intervention of the user. But still, it happend to me in a routine process like charging!!
So i have the following questions.
1) Is there anyone who has also experienced problems with the USB connector on the device?
2) I figure this is a designflaw or productionfault and should fall under warranty, no matter what the people at TMobile say, right? Or why not?
3) Has anyone experienced more trouble with TMobile as repaircentre?
4) Would another operator repair this within the warranty?
5) Is it me or is it madness to replace a motherboard for 480 euro's on a device that would costs TMobile like 400 euro's new?
Thanks, you are all very well appreciated in advance for your reactions!

They are lying. The connector is known to be weak, and has broken of for a number of people already. Search around a bit more and present them with the evidence, and threaten to take them to consumer court.
Surur

Here's 2 to get you started.
Jasjar USB terminal on phone broken
http://forum.xda-developers.com/vie...order=asc&highlight=repair+usb+solder&start=0
qtek 9000 broken connection port help
http://forum.xda-developers.com/viewtopic.php?p=296699&highlight=usb+broke#296699
Surur

thanks! im searching

I complained about my connector breaking off on pocketinfo.nl. There were several others there with the same problem and I saw more on this forum.
I fixed the connector myself (I was in a hurry) so I know for sure that it is stuck on really badly. This IS a construction (or design) fault. It's only hold down by a tiny amount of solder. Completely unacceptable for a component that will be under so much stress.
The trouble is that it can do a lot of damage. In my case it damaged the wiring for the usb connector (it ripped a line off) So it can be very costly for them to repair if they need to replace the motherboard.

Happened to me too, fortunately I have Insurance provided by o2 and they sent a courier to my house to exchange it the very next morning for free.

patrickl said:
I complained about my connector breaking off on pocketinfo.nl. There were several others there with the same problem and I saw more on this forum.
I fixed the connector myself (I was in a hurry) so I know for sure that it is stuck on really badly. This IS a construction (or design) fault. It's only hold down by a tiny amount of solder. Completely unacceptable for a component that will be under so much stress.
The trouble is that it can do a lot of damage. In my case it damaged the wiring for the usb connector (it ripped a line off) So it can be very costly for them to repair if they need to replace the motherboard.
Click to expand...
Click to collapse
Patrick, are you also the owner of a MDA Pro? Isn't it very weird that TMobile Netherlands doesnt consider this as a design flaw, while other providers such as O2 are conducting repairs under warranty? This is outragous.
Is there anyone that knows about laws in Holland/Europe about warranty and designflaws? Can we make a stand?

yes, mine is an mda pro too. I'm guessing mine worked lose from using the charger in the car. There is a lot of vibration on the cable that works it's way into the mini usb connector.
One morning I took out the usb cable and the connector came off and dropped back inside.
I didn't check it for warranty since I didn't want to be without my phone for a few weeks. I was just about to go on holliday for a few weeks too. So I repaired it myself. It wasn't really difficult, but you should be able to work with SMD components. I only fixed the charging though. One of the signal lines was ripped off the motherboard.
I have the same problem with my Logitech Harmony remote. I guess these mini USB connectors are the cause of the problem. They don't come with mechanical fastening or something. What kind of freaky designer uses solder for fixing mechanical components? Or at least they should use more of it. Mine was attached by the lines and maybe 2 tiny pads at the sides.
Anyway, I digress. I have no idea how you can convince T-Mobile. Guess that's where the problem with warranty is. Sometimes you don't get warranty unless you "sue" them, but then that's not worth it either.
It's pretty obvious that putting a cable in and out of the usb port is "normal use". Maybe if you say yyou dound lots of others with the same problem you can get it repaired under warranty. Ask for their manager. That might help too. or is that an american thing?
I still use a Sony Clie NX70 to read books on. That thing is built like a house. The hinge is still great and the metal housing keeps the screen from getting cracked (two other known design faults with the MDA pro) It really puts the MDA pro to shame. Just wish Sony was still making PDA's.

Goddamn im angry. T-mobile just called, all they can do is exchange my MDA Pro for a Nokia 6230i. Not over my dead body! :x
Is there anyone that has gotten it's provider to repair this flaw? If yes, can you post your RMA/reparationnumber here? I can use these numbers as evidence that this is a flaw that needs to be covered under warrantee.
Please give me your RMA's and your provider/brand/country. Thanks very much!

Wow you mean they can't even repair it anymore? Is that because they don't sell the MDA pro anymore. Or is it because you want it repaired for free?

They CAN repair it, but just not for free, as this problem is not covered in warranty. In the price offer they have sent me, they suggest to replace the entire motherboard.
I think, with a repair price of 480 euro's, it's a total loss. I'm affraid the sum of 500 dollar is too low to take this into civil court or even to let a lawyer take a look at this. So next thing what i'm gonna do is write a lettre to the CEO of T-Mobile Netherlands.

replaced under warranty reciept attached
I grow tired of this problem; I made them aware of the situation quite a while back.
though I agree that it would be just to expensive to replace every unit the company should at least replace the broken ones.
Attached is my receipt showing that Imate did replace mine under warranty for free,
I have kept my personal details on the receipt for legal reasons for everyone else.
I hope this helps.
btw- I was sworn at, I was lied to, I was made to go through useless paperwork and there website chat programs are down most of the time and even when u do connect u have to endure a person who cant even grasp the basics of English. I feel sorry for this company, they don’t understand the basics of business.

Thank you for the receipt one piece more to show T-Mobile that a device design error should fall under warrantee. I have heard numberous of bad experiences with iMate customer support, as I also sell iMate phones at my company. Would never even consider to buy one.
There HAS to be somewhere that has a T-Mobile repair receipt regarding an USB connector.. so if you're out there, please contact me!

Rant: Some newbie contractor smashed my TyTN :x

I am currently venting a lot of steam...
Today during the installation of a large machine at work, I left my TyTN on top of it whilst some contractors moved the 3 tonne equipment. Someone then put something heavy on top of my shiny new TyTN and next thing I know.... Screen smashed :shock:
Needless to say, I was speechless, and still am mortified.
Anyway, After coming to terms with the fact that no fancy reg hack or rom update is going to repair the screen, I realised that I am going to have to somehow have it repaired.
In essence, the LCD is not fractured. It appears that it is a glass cover over the LCD, but below the touchscreen sensor layer. I can't use the touchscreen over the smashed part but the LCD seems to be absolutely fine.
At some point, I'm going to need to send it off to somewhere for repair, but I don't yet know where to. Does anyone have any experience with physical repairs / costs / delay times of this nature?
It is my guess, that there are not many service centres in France where I live for HTC but maybe someone knows of an easy way out of this appalling mess?
Incidentally, I'm /trying/ to make an insurance claim through the customer, but they are so far unhelpful.
€850.... pah.... Gutted....

Rant turned into Repair centre test....
OK, so I've calmed down a bit now... and have decided to turn this into a repair centre test - just in case anyone is remotely interested in my woe - or indeed the performance of french HTC repair centres
I sent an email using the form on the HTC support website this evening telling them of my problem and asking about the best / fastest way to get the phone repaired.
I am located near Grenoble in France so we shall see just how well this proceeds - and how much cash I have to throw at it.
If anyone thinks that this is a waste of thread.. then let me know and i'll not post any updates
I sincerely hope no-one else damages their TyTN.... it hurts!

I think many will like to know about your updates.. and good to have a thread to 'point' to whenever someone has the same problem. LCD replacement is a common problems.. so common that they are selling LCD spares on eBay.

Ah thanks for that.
Anyway - just to report.. no reply email so far from HTC.

Re: Rant turned into Repair centre test....
rmorby said:
If anyone thinks that this is a waste of thread.. then let me know and i'll not post any updates
Click to expand...
Click to collapse
But on the contrary, I am very much interested in your future reports about HTC repairs. And of course I wish you luck!
Cheers
Daniel

Good luck with a reply rmorby.
I dropped my TyTN last Friday (8th September) and emailed the HTC service centre in the UK via the website on the Saturday. Today, one week later I am still waiting for a reply!
I rang the UK service centre on Wednesday (13th September) as I had not had a reply and was told that the IMEI number for my device was for a Dutch handset. I was told that I would therefore have to speak to Danguard in Germany to get it fixed! The operator went on to say that the Danguard phone lines we down and that I would have to email them!
That I did, on Wednesday, but am still waiting for a reply from them too! I rang Danguard in Germay on Friday - only to get a permanently engaged tone!
Come on HTC - what is going on with your support!!! :twisted:

I'm much luckier. I had a problem with mine and had the UK service center to have it fixed. Mine is UK and under warantee. On average, it takes less than a week for them to fix and return. Although I have to send it back twice. That's, first, it was a dead speaker. Then, after I got the unit back, the there are something wrong with it that the in speaker mode, the unit gets very hot and drain battery like mad (e.g draining battery while in AC mode). After the 2nd time, it works like charm.

Well Christos, I sympathise greatly. I haven't had a reply yet from them either. I'm in France, and bought the device in France, but I guess no-one's on email at HTC. I'm going to be giving them a call on Monday to see if I can progress this. It's really frustrating not being able to use the touchscreen and having a dirty big crack over the LCD.... I think this is going to be expensive...
At least, like Hanmin said, if it just takes a week to sort out when they finally get going, then that's not too bad.

unbelievable.... I'm just stunned
Well, I haven't added to this for several reasons... Firstly, I'm on nights for a while and secondly... I've had very little news.
Since the 13th September I have had an insurance claim in for this. This is insurance from the shop I bought the phone from (FNAC) and I have sent the telephone to them for evaluation etc.
To cut a long story short, they periodically sent me automated emails saying that they were progressing it etc. They also appear to be using a QTEK repair centre because they called it a QTEK 9600 instead of an HTC-TyTN, so I hope that they really are the same.
Then - NOTHING.
So I phoned them, and they said that they sent the phone back to me on the 26th October - using a postal service that takes 2 days. I haven't received anything. They gave me a dodgy tracking number which didn't work and when I asked them for a good one, it's going to take 48 hours to find it.
I'm just a little bit frustrated. I want my TyTN back now - and I have no idea where it is!
I think they lost it!!!

Wahoo so sad...
Any good news????
Hope so for you.
I will just smash the shop! Get arrested! Get out and guess what!
Smash it AGAIN!
I can`t belive this disrespect for costumers!
Maybe becose I live in Japan and here the costumer STILL the KING..hope it last forever!

Great guy that repairs broken USB really cheap!

I know a guy who has a console shop nearby and is very handy with the soldering iron. When the USB connector of my beloved wizard broke off, I took it to him. 3 of the 5 pins on the USB connector itself were broken and all 4 bases around it were desoldered also. He was able to repair it in half an hour and I paid 20 euros for it. The only problem is that he is located in Greece (was not a problem for me obviously, since I live in Greece too).
So, if any of you guys have the same problem like I did, you can contact him and maybe arrange a repair, I believe he is MUCH cheaper than official service or other repair services. By the way, this problem is covered under the warranty, so I am talking about problems after the warranty expiration date.
His web site (not very good, but the guy rocks with a soldering iron) is http://www.consoleworld.gr, where you can also find his contact information. He did such a good job repairing my wizard that I believe he should be known I will post photos if I decide to open up my wizard again!