Database Users

WTF???AT&T canceled my order for lapdock!

AT&T, SOB!!!!!
Does this happen to any of you?

yes I received an email that it is canceled, but on their website it is still showing as "in progress"

wow.
they give any reason as to why they cancelled the order?

ifalldownalot said:
wow.
they give any reason as to why they cancelled the order?
Click to expand...
Click to collapse
I don't think so...
The email said "unable to verify the information you provided or you have exceeded the number of lines of service that we allow customers to purchase online."
I am using Atrix on AT&T, and they cannot verify my information? What the hell? Why not just simply call me to "verify"?

It hasn't happened to me but I didn't sign in to order it. On the website it still says "In Progress" for me as well.

I haven't gotten an E-Mail from them about it being canceled, but I noticed earlier that the $50 credit was canceled from my card before it even went through.

I just checked my bank account and I saw that I had my $50 back as well.
Upon detailed inspection of my account the order still says Shipment Pending but in my bank statement the transaction doesn't exist. Like it never happened. On another note, if you check the AT&T store it now shows the lapdock as $99.99 and it is currently "Out of Stock."
Sent from my MB860 using xda premium

They have taken the money from my account and haven't put it back yet. Maybe good news for me? Time will tell! Still showing shipping pending

I suggest if you all really want the Lapdock, to go get the $75 refurbished one now!
Sure you pay $25 more, but it's still a great deal and if you don't get a confirmation email with tracking # on your current order, then you are most likely SOL just like the whole HP Touchpad and Blackberry on Black Friday incident a while back.

I called them they told me they were on back order and when they ship they are going to charge my card
Sent from my Xoom using xda premium

Mine's cancelled also. I'm actually glad about it; almost got a buyer's remorse. Oh well, no more conflicts between blur or CM7. Cyanogenmod ftw.

same here. I called but the att guy knew nothing

I have pending shipment, no email about cancellation and money still gone. I want a dock! haha
what i'm curious about is are they still making lapdocks or have they switched solely to lapdock 100s now? Because I'm tempted to call ATT and have them switch my order to a refurbished unit in order to get one. If they're still making the OG lapdock then I'm not too worried. but if they aren't then I'm gonna be pissed =(

I received the email today after ordering on the 4th.
My email stated it was canceled because they were out of stock.
What pisses me off is many others received their order that ordered after I did.
I spent an hour on the phone Monday being bounced between ATT departments and everyone of them said they could not find any order I placed.
The last one I talked to stated the product was back ordered and I would receive it when it was back in-stock.
After this mess I am considering dropping service. I am not that concerned with the dock itself but I have an issue staying with a company that clearly does not fulfill its obligations after the confirmed an order.

I second your thoughts.
Once they confirm order,they must fulfill that.

If you all have confirmation papers of your order, you can try what I did. I got my Lapdock today by calling first to my ATT Store I go to and I had them price match it for me for $50. All I had to do was call the ATT customer care and cancel my order and have them put a note in my account for the store in my area to do the price match.
I heard from another thread that ATT had 4000 on backorder and I used that line as leverage.
Sent from my Atrix XDA Premium App

I did the same thing today. Had to call all three stores in my town to find the last one, but they did match the price and I carried it out with me.
Called and cancelled my order too so that should free one up for someone!
Get 'em while you can.

Voelker45 said:
If you all have confirmation papers of your order, you can try what I did. I got my Lapdock today by calling first to my ATT Store I go to and I had them price match it for me for $50. All I had to do was call the ATT customer care and cancel my order and have them put a note in my account for the store in my area to do the price match.
I heard from another thread that ATT had 4000 on backorder and I used that line as leverage.
Sent from my Atrix XDA Premium App
Click to expand...
Click to collapse
I just did the same thing this morning. Called a nearby store and asked if they could price match my online purchase. They said no.
Called another nearby store and this store said yes. Took all of 5 minutes to buy the dock, no questions at all whatsoever. I just gave them a copy of my confirmation email and I was out of the door. I am sure local stores are dying to get these out of their inventory because I doubt they sell anymore, they don't even carry the Atrix anymore. I don't know why the first store with 14 in stock didn't want to do it, the second store only had 2 in stock.

I, too did the price match thing with a local store! I called about 5 different At&t places until the one 5 miles away agreed to the price match...but said he couldn't give me a discount right at the store...but would credit the excess to my next bill. So I said, sure why not...I just didn't wanna wait and wait and wait for nothing from At&t anymore..and I am very happy with it! Yay!

The new lapdock for Atrix 4G isn't listed online anymore at AT&T in the regular store which means they won't be selling it through the regular online store anymore. (Refurb still listed for $75). If an item doesn't show up, it's gone for good is what I was told by AT&T. Lapdock does however still show up in the Premier store for $299 and is available.

T mobile nexus 6 cheaper for cyber monday

I have a blue 64gb on backorder called customer care and have them credit me due to the phone has not shipped and the price has been reduced. I don't know if this breaks any forum riles I just wanted to make anyone who has their phone still in backorder to check this out. I made sure enough get the csr name and ID number.
Sent from my SM-N900T using XDA Free mobile app

I didn't have the same luck. The CSR I spoke with said that she didn't have a way to credit me (64GB ordered on 11/24). Maybe it's because mine is new service and I don't have an account yet? She said that I'd have to do a new order on the web and then refuse the shipment of the first order. She also said that the 64GB is backordered with no information on when they would be available.

So for the people that ordered the 64gb version in-store on 11/19, are we screwed? Or is there some way to get credit for this? I see it says web-only orders but I still don't even have the phone yet and opted to pay in full for a new account/line.

I ordered mine in store last night? What's the new price? I got a 64 gig also.
Sent from my Nexus 5 using XDA Free mobile app

Just called tmobile..I mentioned sale and they said I could cancel and reorder...then I mentioned I'm using Jump! was put on hold and they are crediting the eip on the nexus 6 in 2 weeks. CSR seemed to think I'd have the phone by Dec 15 to apply the credit so we shall see...
I ordered on the 19th for what its worth...makes the 64gb basically the same as the 32gb was initially... I'll take that and wait for my whale.

donnyp1 said:
i ordered mine in store last night? What's the new price? I got a 64 gig also.
Click to expand...
Click to collapse
$48 cheaper:
32gb: $601.99
64gb: $651.99

ericsignals said:
Just called tmobile..I mentioned sale and they said I could cancel and reorder...then I mentioned I'm using Jump! was put on hold and they are crediting the eip on the nexus 6 in 2 weeks. CSR seemed to think I'd have the phone by Dec 15 to apply the credit so we shall see...
I ordered on the 19th for what its worth...
Click to expand...
Click to collapse
Is the phone on backorder or has it shipped?
Mine should be out for delivery to my house today, but I still haven't paid for it yet.

Excellent, thanks for the tip, just ordered the blue 64GB. With all the backorders, hope to get it before summer!

Yeah it seems to be only for current customers. The csr also looked at my account. This phone release has been nothing but issues. But I guess this makes it a bit better since we are getting the phone for what the 32gb cost.
Also I ordered on November 24th
Sent from my SM-N900T using XDA Free mobile app

xlemonhed1 said:
Is the phone on backorder or has it shipped?
Mine should be out for delivery to my house today, but I still haven't paid for it yet.
Click to expand...
Click to collapse
Mine is on backorder [emoji24]. Although if it ships at/after christmas that's OK....should be getting cases in my stocking.
When she said December 15 I should have asked what year lol

I ordered in store last night, was told it want on back order and will be 3-5 days till I receive it
Sent from my Nexus 5 using XDA Free mobile app

I was on the phone with T-mobile for the past hour trying to deal with this, but eventually they took care of the issue.
Essentially I am a new customer - single line - switched from Verizon - paying for the 64gb Nexus 6 in full - but ordered the phone in store and paid the taxes in advance on 11/19 after specifically asking if they normally have black Friday/cyber Monday deals and being told no. I asked if there was a way to cancel my order somehow or reorder the phone with the current deal etc, because it sucks to be out $50 when I have been waiting 2-3 weeks for this damn phone being on backorder etc and still do not have the phone in hand (on top of being told that there wouldn't be any deals). They said that I would have to refuse my shipment because it's already shipped, re-order again right now and wait for the new one to get to me, and then they would refund me for the old phone so that I have saved a net $50. So then I asked what is the purpose of wasting both parties time and money when an account credit would be fine for me? They apparently didn't think of that.. and said it would be no issue lol. I'm not the type of person to go complaining to get free stuff, but this legitimately sucks because I was told by a manager that there wouldn't be any deals and I might as well just order the 64gb now while I'm already here.
Overall even though T-mobile's customer service is set up somewhat clunky, I am very impressed with everything they've helped me with so far (had to deal with them 3-4 times already in the past few weeks). Verizon would have told me to go **** myself.
Hopefully this helps anyone that's in a similar situation.

Well this blows, I got my 32gb in store on Friday and was told there was no sale planned for Monday or a would have waited...

papeshfoo said:
Well this blows, I got my 32gb in store on Friday and was told there was no sale planned for Monday or a would have waited...
Click to expand...
Click to collapse
Just go back to that same store and get the price adjusted. They should be able to do it.

Too bad those people ordering today probably won't see their devices until February. Or, T-Mobile just might screw us early orders over again and ship items ordered today by x-mas. Which will make me hate it even more.

sithdroid2187 said:
Too bad those people ordering today probably won't see their devices until February. Or, T-Mobile just might screw us early orders over again and ship items ordered today by x-mas. Which will make me hate it even more.
Click to expand...
Click to collapse
huh? i got mine next day after ordering. what are you talking about?

simms22 said:
huh? i got mine next day after ordering. what are you talking about?
Click to expand...
Click to collapse
yup, if it was a 32gb either just returned or some new stock there is a good chance you will see it soon.

No dice here. Spoke with customer care and they transferred me to the "buyer's remorse" department. Both said the only thing I could do was cancel and reorder, but I would be placed in the back of the line for the phone. Not cool....

I just got off the phone with customer service. I ordered and received my phone the week before Thanksgiving after being told that they didn't have any deals planned. The CSR I spoke with today couldn't change the monthly charge, but did credit the $48 against EIP.

I bought mine on GPS with Discover.
It has 90day price protection.
I'll see if I can pricematch it to tmo's.

The $25 Gift Card or Carrier credit??

Has anybody who swapped their Note 7 figured out how this is going to be done or heard anything about it?

les_garten said:
Has anybody who swapped their Note 7 figured out how this is going to be done or heard anything about it?
Click to expand...
Click to collapse
There is automatic credit added to your bill if you on AT&T.

same .. i figured it was for exchanging for a different phone and not holding onto the note 7 until the new ones arrived .. but mine was done right away on my current bill and they was nice about it

norbarb said:
There is automatic credit added to your bill if you on AT&T.
Click to expand...
Click to collapse
Yes I just chatted with AT&T. They told me that it will be in the next Bill. Also I complained about the whole not fiasco. So he applied another 25 dollars to my account. So if you call tell them the hassle wasn't worth 25 dollars when you are messing with a explosive device. :good:

I am curretnly talking to at&t they don't want to issue the credit, saying that is for exchanging to another samsung device
---------- Post added at 11:44 AM ---------- Previous post was at 11:33 AM ----------
ok so after chatting with one agent and then his supervisor, and after they claiming the 25 dollar credit was for exchanging to another samsung device, they agreed to give me the 25 dollar credits for both my phones.

They automatically applied $26.50 to my account a day after I got my replacement. Not sure why it's not exactly $25.

Suntzupa said:
They automatically applied $26.50 to my account a day after I got my replacement. Not sure why it's not exactly $25.
Click to expand...
Click to collapse
That is the first device payment from thr recalled device returned. I received the 36.67 refund for my first device payment not the 25 for the inconvenience yet.

blazerboy567 said:
That is the first device payment from thr recalled device returned. I received the 36.67 refund for my first device payment not the 25 for the inconvenience yet.
Click to expand...
Click to collapse
That makes sense. Thanks.

I wonder how buying it from Sam's and returning to ATT for exchange will affect this?

AT&T told me it would be applied within 90 days of the exchange. That way a certain percentage of us can forget that we are owed it.
I made out pretty good on the deal, so I can't complain. .. these are the additional things I got had they not done the recall...
- No payments on my phone so far (next bill) due to billing dates, and refunds. Didn't pay anything on the temp s7edge either
- $5 from dunkin donuts (again)
- $10 samsung pay first use credit... twice once on s7e and once on new n7
- $5 refer a friend samsung pay credit
- Gear VR free
- 256 GB memory card free (in addition to the first one from the initial n7)
Not going to get rich, but hey, it was a 2 week interruption to my routine, and I came away with some free stuff... I'll can forget them for it.

boufa said:
AT&T told me it would be applied within 90 days of the exchange. That way a certain percentage of us can forget that we are owed it.
I made out pretty good on the deal, so I can't complain. .. these are the additional things I got had they not done the recall...
- No payments on my phone so far (next bill) due to billing dates, and refunds. Didn't pay anything on the temp s7edge either
- $5 from dunkin donuts (again)
- $10 samsung pay first use credit... twice once on s7e and once on new n7
- $5 refer a friend samsung pay credit
- Gear VR free
- 256 GB memory card free (in addition to the first one from the initial n7)
Not going to get rich, but hey, it was a 2 week interruption to my routine, and I came away with some free stuff... I'll can forget them for it.
Click to expand...
Click to collapse
How u get the free vr & the extra SD card thx bro

ad44891 said:
How u get the free vr & the extra SD card thx bro
Click to expand...
Click to collapse
Submit your NEW note 7 receipt and information under the current s7/s7edge promo. They are approving and shipping if you bought a note 7, but they are not advertising it. Samsung knows the imei numbers and can reject them if they want to... But they are not. Plus you have to send them your receipt image, and mine clearly says Note 7. I know humans are reviewing them because my s7 edge one got rejected because the date wasn't clearly showing..i had to resubmit, and it was then approved... so Samsung 100% knows that they are approving Note 7 on the s7 promo...and obviously they don't care.

Hm I just completed the promotion. Going to see if it works for me... Haha

Oh wow, mine got approved. I didn't get a confirmation email but I checked my status and it said it was approved. Awesome!!!! Hopefully this isn't a fluke.
Edit: Also, I got credited for both my replacement 7 phones. $32 x 2

Majin101 said:
Oh wow, mine got approved. I didn't get a confirmation email but I checked my status and it said it was approved. Awesome!!!! Hopefully this isn't a fluke.
Edit: Also, I got credited for both my replacement 7 phones. $32 x 2
Click to expand...
Click to collapse
I submitted mine as well and it's been approved and ready for shipment.

I just submitted mine too. I wish that I hadn't purchased the Gear VR when I got my first Note since this one comes with bonus software. At least I got 30% the Gear VR using Samsung offer when I registered. Getting the 256GB card. Keeping fingers crossed. Thanks boufa for the suggestions! Much appreciated. Always worth trying no matter what happens.

I just submitted my receipt. I wanted to buy a VR, but if I can get one free, that's even better.
I did the free memory card last time though. And I didn't get a loaner phone either. I just did an exchange. I wonder if any of these will hurt my chances at all.
It's worth a shot at least!
Sent from my SAMSUNG-SM-N930A using Tapatalk

went in to exchange my note 7 and the place tried to charge me sales tax on the replacement phone. guess who didn't pay their sales tax? This guy lol
Sent from my SAMSUNG-SM-N930A using Tapatalk

Just checked on my submission done yesterday and it's approved! No shipping date yet.

Holy cow! My promo submission for the VR was approved!
I'm surprised since technically I only bought 1 Note 7 and I did the 256GB card promo already for the previous promo. I guess Samsung is just doing this as a secret apology for anyone who had to deal with the recall.
Sent from my SAMSUNG-SM-N930A using Tapatalk

Verizon Cancelled my Note 7 payments

A few weeks ago I spoke to a Verizon rep and he said that I would be paying off the Note 7 until I decided to replace it in the exchange.
HOWEVER
Just a few days ago as I was looking at my Verizon bill that my Note 7 payments had disappeared. Surprised by this, I asked a rep in the chat about it -- they told me that my Note 7 was completely paid for (I didn't pay it, in fact, I put the minimum down and was making payments since). Has anyone else noticed this on their accounts? It's a nice surprise.

When I turned mine in, I found out that they never charged me for my replacement note.
Sent from my SM-G935V using Tapatalk

steeletown said:
When I turned mine in, I found out that they never charged me for my replacement note.
Sent from my SM-G935V using Tapatalk
Click to expand...
Click to collapse
That's interesting. I assume that's when mine occurred as well. Kind of funny because it just serves as an incentive for me to keep it!
Sent from my SM-N930V using Tapatalk

I know, if I would've known that they didn't charge me I would have kept it.
Sent from my SM-G935V using Tapatalk

Verizon said refund I did not ask for is on the way
Just got this from Verizon:
You should receive your check soon. View online
Your Samsung Galaxy Note7 refund has been processed.
We processed your refund due to the recent recall of your purchased Samsung Note7. You will receive a check in 2-3 weeks for the amount of $864.00, which includes the purchase price of the device, any purchased Note7 accessories, and any fees paid during your upgrade or exchange.
If you have not already upgraded your Note7, you qualify for special incentives when you upgrade to a new device. The easiest way to upgrade is online:
• Customers upgrading to another Samsung device will receive a $100 bill credit. Customers upgrading to any other device will receive a $25 bill credit. Credits will be applied to your bill in 1-2 bill cycles.
• Upgrade fees will be waived at checkout.
• Plus, all orders receive free 2-day shipping.
• For detailed instructions and FAQs, please visit: go.vzw.com/note7faq.
After your order is processed, you will receive a special recovery box to return your Note7. Please send us your Note7 at your earliest convenience.
I have had no communication with them and intend to keep my phone until next Note comes out. I guess if they send me a check and I don't cash it and don't use their return box, I'd be okay for a while. This is pretty aggressive I'd say.

kat3k said:
Just got this from Verizon:
You should receive your check soon. View online
Your Samsung Galaxy Note7 refund has been processed.
We processed your refund due to the recent recall of your purchased Samsung Note7. You will receive a check in 2-3 weeks for the amount of $864.00, which includes the purchase price of the device, any purchased Note7 accessories, and any fees paid during your upgrade or exchange.
If you have not already upgraded your Note7, you qualify for special incentives when you upgrade to a new device. The easiest way to upgrade is online:
• Customers upgrading to another Samsung device will receive a $100 bill credit. Customers upgrading to any other device will receive a $25 bill credit. Credits will be applied to your bill in 1-2 bill cycles.
• Upgrade fees will be waived at checkout.
• Plus, all orders receive free 2-day shipping.
• For detailed instructions and FAQs, please visit: go.vzw.com/note7faq.
After your order is processed, you will receive a special recovery box to return your Note7. Please send us your Note7 at your earliest convenience.
I have had no communication with them and intend to keep my phone until next Note comes out. I guess if they send me a check and I don't cash it and don't use their return box, I'd be okay for a while. This is pretty aggressive I'd say.
Click to expand...
Click to collapse
Wow, this is interesting. Have you done anything that would make Verizon think that you're no longer using your Note 7? Also was this in an email or text? I've been getting intermittent texts about returning the phone, but they all say the same thing about the voluntary recall.

Just checked my verizon account, my line no longer shows a phone payment charge, just the line access charge. Interesting. Any way to take advantage of this situation? lol

Shredder96 said:
Wow, this is interesting. Have you done anything that would make Verizon think that you're no longer using your Note 7? Also was this in an email or text? I've been getting intermittent texts about returning the phone, but they all say the same thing about the voluntary recall.
Click to expand...
Click to collapse
I have kept a very low profile and done nothing to make them think I am returning it or not using it. I get the periodic stock text, but nothing like this. If I were to accept the refund, I would think they might be able to blacklist my IMEI, and it would seem logical if I receive payment I would not longer own the phone. I guess we'll have to wait and see.

kat3k said:
I have kept a very low profile and done nothing to make them think I am returning it or not using it. I get the periodic stock text, but nothing like this. If I were to accept the refund, I would think they might be able to blacklist my IMEI, and it would seem logical if I receive payment I would not longer own the phone. I guess we'll have to wait and see.
Click to expand...
Click to collapse
Definitely keep me posted, that's quite the scenario
Sent from my SM-N930V using Tapatalk

Shredder96 said:
Definitely keep me posted, that's quite the scenario
Sent from my SM-N930V using Tapatalk
Click to expand...
Click to collapse
Thanks. I will. My current plan is to ignore the refund if they send it, as well as any return box they might send. I'll be horse that gets led to water, but I won't drink!

I got a note 7 right when the new batch released which I think was around September 21st and I've had mine since. As soon as the second recall was announced around Oct 10th Verizon wiped it clean from my account even though I still had it. It also showed my upgrade available so I got a Pixel XL which I then exchanged for the V20 and I still have the Note 7 as I type this. I even spoke with Verizon on the phone and the girl said my account shows no record of me having a Note 7, so I'm keeping it. I just use it as a wi-fi device now. If Verizon had any intentions of charging for the device they would have waited until it was returned before issuing any refunds or erasing from people's account.

i think you folks who bought them from Verizon are getting these freebies. i bought mine from a small affiliate store and am not seeing refunds.

imucarmen said:
I got a note 7 right when the new batch released which I think was around September 21st and I've had mine since. As soon as the second recall was announced around Oct 10th Verizon wiped it clean from my account even though I still had it. It also showed my upgrade available so I got a Pixel XL which I then exchanged for the V20 and I still have the Note 7 as I type this. I even spoke with Verizon on the phone and the girl said my account shows no record of me having a Note 7, so I'm keeping it. I just use it as a wi-fi device now. If Verizon had any intentions of charging for the device they would have waited until it was returned before issuing any refunds or erasing from people's account.
Click to expand...
Click to collapse
Yeah I got my replacement the first day they were available -- this must when the payments were cancelled. Has anyone on Verizon with a note 7 not had their payments taken care of?

When the 2nd recall was announced verizon refunded me all the payments i had made and they gave me my upgrade back, i upgraded to the V20 and still have my note 7. Samsung sent me a box to send it back but i never did that was a month ago

i still have the og note 7. got it right before the recall hit in september. . as far as i can tell its free for me as well. i made one payment and was even refunded for that!! LoL

Promo free vr

Did anyone get screwed over the free vr promo. I preordered 2 s8+ on the 15th and found out that I missed it.
Anyone get that?
Sent from my SM-G955U using XDA Premium HD app

countryg1rl said:
Did anyone get screwed over the free vr promo. I preordered 2 s8+ on the 15th and found out that I missed it.
Anyone get that?
Sent from my SM-G955U using XDA Premium HD app
Click to expand...
Click to collapse
I think most people got screwed out of the fully immersive bundle (Gear VR + 256GB sdcard and wireless headphones for $99). All that Samsung will do is tell you that you can still get the Gear VR for free. That was the part of the deal that I could've done without. I wanted the memory card and headphones...
Sent from my SM-G955U using Tapatalk

https://forum.xda-developers.com/galaxy-s8+/help/successful-purchasing-immersive-gear-vr-t3592160
https://forum.xda-developers.com/galaxy-s8+/how-to/note-7-mess-samsung-promotions-debacle-t3593735

countryg1rl said:
Did anyone get screwed over the free vr promo. I preordered 2 s8+ on the 15th and found out that I missed it.
Anyone get that?
Sent from my SM-G955U using XDA Premium HD app
Click to expand...
Click to collapse
are you talking about the fully immersive? if so yes, lots of people got screwed unless you got your phone pre Apr 21.

The fully immersive was never intended for those of us whom purchased with a service provider. As I understood it, if you purchased at the samsung site, you would be granted instant entry to either the free vr promo or the $100 upgrade to the full immersion pack simply for using their online store. I knew after reading the fine, fine, finest print that anyone buying with att, ver, tm would miss out on the FI bundle. I was lucky to have gotten my Gear S2 with my S7 and knew I would have been even luckier if had gotten into the $100 bundle this time. Since my luck didn't go into a new set of amazing headphones and one HUGE msd card, I bought a lotto ticket. Fingers crossed.

Found out u can still do the free. Hopefully they approved. I preordered it on thec15th but receipt said processed 21st.
Sent from my SM-G955U using XDA Premium HD app

countryg1rl said:
Found out u can still do the free. Hopefully they approved. I preordered it on thec15th but receipt said processed 21st.
Sent from my SM-G955U using XDA Premium HD app
Click to expand...
Click to collapse
DO NOT send the receipt that you got when you picked up your device, send the confirmation receipt or email that you got when you preordered the device. They will decline your submission if the date on the receipt is after 04/20/2017. That's what happened to me, luckily they sent me an email saying I could submit another receipt and I wouldn't have any other opportunity but that. Apparently, the promo is automated software checks the receipt that you send and checks that the date it finds falls between 03/30/2017 to 04/20/2017. If it doesn't it's automatically declined. If the date is approved from there it gets sent to an actual person to send out the gift and make sure everything is in order.

mike26301 said:
DO NOT send the receipt that you got when you picked up your device, send the confirmation receipt or email that you got when you preordered the device. They will decline your submission if the date on the receipt is after 04/20/2017. That's what happened to me, luckily they sent me an email saying I could submit another receipt and I wouldn't have any other opportunity but that. Apparently, the promo is automated software checks the receipt that you send and checks that the date it finds falls between 03/30/2017 to 04/20/2017. If it doesn't it's automatically declined. If the date is approved from there it gets sent to an actual person to send out the gift and make sure everything is in order.
Click to expand...
Click to collapse
Its done. Where can I find that. I ordered it online through vzw
Sent from my SM-G955U using XDA Premium HD app

Should I contact them and tell them I submitted wrong receipt or wait. I don't want it to be too late.
Sent from my SM-G955U using XDA Premium HD app

I got screwed out of the $99 fully immersive VR experience part of the promo by Verizon. I pre ordered my s8 plus April 3rd. Verizon sent me an email on April 15th saying there was a problem with my order I had to resubmit my payment information. So I did. Then April 17th they cancelled my order completely. Their excuse was "you credit card had to be maxed out." Total Bull. So by the time I finally got the phone Samsung was sold out of the $99 fully immersive VR experience. I was and am pretty upset with Verizon about that. But at least I did still get the free VR Headset.

Gandor said:
I got screwed out of the $99 fully immersive VR experience part of the promo by Verizon. I pre ordered my s8 plus April 3rd. Verizon sent me an email on April 15th saying there was a problem with my order I had to resubmit my payment information. So I did. Then April 17th they cancelled my order completely. Their excuse was "you credit card had to be maxed out." Total Bull. So by the time I finally got the phone Samsung was sold out of the $99 fully immersive VR experience. I was and am pretty upset with Verizon about that. But at least I did still get the free VR Headset.
Click to expand...
Click to collapse
Thats,bull and I'd be pissed
Sent from my SM-G955U using XDA Premium HD app

I went on vzw to get actual receipt for that order! All it says is preorder date 4/20/2017 and has been delivered. Only receipt that has the phone mei number etc but process date is,4/21.
Sent from my SM-G955U using XDA Premium HD app

I preordered through Verizon. Samsung accepted my application for the promo and I was able to pay for the fully immersive promo as well.

countryg1rl said:
I went on vzw to get actual receipt for that order! All it says is preorder date 4/20/2017 and has been delivered. Only receipt that has the phone mei number etc but process date is,4/21.
Sent from my SM-G955U using XDA Premium HD app
Click to expand...
Click to collapse
The receipt you need is in your my verizon account. Look under My Billing then Documents and Receipts. What you are looking for is the document called Equipment Purchase it should have the same date you preordered. Download that file and upload it to Samsung
your get the imei number in phone. its in settings under "ABOUT PHONE" then "Status" you'll see the IMEI number you need there

I registered for the $99 promo right when I got the phone on the 20th and was approved according to the status on the samsung website but never received the email to make the payment. Checked spam and everything. Anyone else have that happen?

chase7545 said:
I registered for the $99 promo right when I got the phone on the 20th and was approved according to the status on the samsung website but never received the email to make the payment. Checked spam and everything. Anyone else have that happen?
Click to expand...
Click to collapse
Same here.

I am getting the immersive vr bundle on tues by 8 pm via Fed ex....received my tracking # a few hours ago...I pre-ordered through verizon(I switched from sprint)...rrceived phone on April 20th...registered for immersive vr bundle on the 20th...it shipped today

Well my email got approved for promo but my husband's was denied twice. Total b's. Been trying to talk to Samsung.
Sent from my SM-G955U using XDA Premium HD app

I pre-ordered Mar 31. Phone arrived Apr 19 with my neighbor signing for it. At the time, and for rest of the week, I was back and forth from hospital as my daughter delivered my first grandchild and suffered complications during birth. Long week, both mother and child now home and doing fine. I didn't actually activate phone until Apr 27 (I'm probably only person on planet to have S8+ for over a week and hadn't turned it on). After activation, was able to register for Gear VR but unable to pay for $99 promo.
So......while I lost out on the promo, I got a healthy granddaughter. I'm good with that.

That is good news @Knarled. I'm still waiting for mine to ship the status says it has been approved and that is where I'm at.