Database Users

WTF???AT&T canceled my order for lapdock!

AT&T, SOB!!!!!
Does this happen to any of you?

yes I received an email that it is canceled, but on their website it is still showing as "in progress"

wow.
they give any reason as to why they cancelled the order?

ifalldownalot said:
wow.
they give any reason as to why they cancelled the order?
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I don't think so...
The email said "unable to verify the information you provided or you have exceeded the number of lines of service that we allow customers to purchase online."
I am using Atrix on AT&T, and they cannot verify my information? What the hell? Why not just simply call me to "verify"?

It hasn't happened to me but I didn't sign in to order it. On the website it still says "In Progress" for me as well.

I haven't gotten an E-Mail from them about it being canceled, but I noticed earlier that the $50 credit was canceled from my card before it even went through.

I just checked my bank account and I saw that I had my $50 back as well.
Upon detailed inspection of my account the order still says Shipment Pending but in my bank statement the transaction doesn't exist. Like it never happened. On another note, if you check the AT&T store it now shows the lapdock as $99.99 and it is currently "Out of Stock."
Sent from my MB860 using xda premium

They have taken the money from my account and haven't put it back yet. Maybe good news for me? Time will tell! Still showing shipping pending

I suggest if you all really want the Lapdock, to go get the $75 refurbished one now!
Sure you pay $25 more, but it's still a great deal and if you don't get a confirmation email with tracking # on your current order, then you are most likely SOL just like the whole HP Touchpad and Blackberry on Black Friday incident a while back.

I called them they told me they were on back order and when they ship they are going to charge my card
Sent from my Xoom using xda premium

Mine's cancelled also. I'm actually glad about it; almost got a buyer's remorse. Oh well, no more conflicts between blur or CM7. Cyanogenmod ftw.

same here. I called but the att guy knew nothing

I have pending shipment, no email about cancellation and money still gone. I want a dock! haha
what i'm curious about is are they still making lapdocks or have they switched solely to lapdock 100s now? Because I'm tempted to call ATT and have them switch my order to a refurbished unit in order to get one. If they're still making the OG lapdock then I'm not too worried. but if they aren't then I'm gonna be pissed =(

I received the email today after ordering on the 4th.
My email stated it was canceled because they were out of stock.
What pisses me off is many others received their order that ordered after I did.
I spent an hour on the phone Monday being bounced between ATT departments and everyone of them said they could not find any order I placed.
The last one I talked to stated the product was back ordered and I would receive it when it was back in-stock.
After this mess I am considering dropping service. I am not that concerned with the dock itself but I have an issue staying with a company that clearly does not fulfill its obligations after the confirmed an order.

I second your thoughts.
Once they confirm order,they must fulfill that.

If you all have confirmation papers of your order, you can try what I did. I got my Lapdock today by calling first to my ATT Store I go to and I had them price match it for me for $50. All I had to do was call the ATT customer care and cancel my order and have them put a note in my account for the store in my area to do the price match.
I heard from another thread that ATT had 4000 on backorder and I used that line as leverage.
Sent from my Atrix XDA Premium App

I did the same thing today. Had to call all three stores in my town to find the last one, but they did match the price and I carried it out with me.
Called and cancelled my order too so that should free one up for someone!
Get 'em while you can.

Voelker45 said:
If you all have confirmation papers of your order, you can try what I did. I got my Lapdock today by calling first to my ATT Store I go to and I had them price match it for me for $50. All I had to do was call the ATT customer care and cancel my order and have them put a note in my account for the store in my area to do the price match.
I heard from another thread that ATT had 4000 on backorder and I used that line as leverage.
Sent from my Atrix XDA Premium App
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I just did the same thing this morning. Called a nearby store and asked if they could price match my online purchase. They said no.
Called another nearby store and this store said yes. Took all of 5 minutes to buy the dock, no questions at all whatsoever. I just gave them a copy of my confirmation email and I was out of the door. I am sure local stores are dying to get these out of their inventory because I doubt they sell anymore, they don't even carry the Atrix anymore. I don't know why the first store with 14 in stock didn't want to do it, the second store only had 2 in stock.

I, too did the price match thing with a local store! I called about 5 different At&t places until the one 5 miles away agreed to the price match...but said he couldn't give me a discount right at the store...but would credit the excess to my next bill. So I said, sure why not...I just didn't wanna wait and wait and wait for nothing from At&t anymore..and I am very happy with it! Yay!

The new lapdock for Atrix 4G isn't listed online anymore at AT&T in the regular store which means they won't be selling it through the regular online store anymore. (Refurb still listed for $75). If an item doesn't show up, it's gone for good is what I was told by AT&T. Lapdock does however still show up in the Premier store for $299 and is available.

The $25 Gift Card or Carrier credit??

Has anybody who swapped their Note 7 figured out how this is going to be done or heard anything about it?

les_garten said:
Has anybody who swapped their Note 7 figured out how this is going to be done or heard anything about it?
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There is automatic credit added to your bill if you on AT&T.

same .. i figured it was for exchanging for a different phone and not holding onto the note 7 until the new ones arrived .. but mine was done right away on my current bill and they was nice about it

norbarb said:
There is automatic credit added to your bill if you on AT&T.
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Yes I just chatted with AT&T. They told me that it will be in the next Bill. Also I complained about the whole not fiasco. So he applied another 25 dollars to my account. So if you call tell them the hassle wasn't worth 25 dollars when you are messing with a explosive device. :good:

I am curretnly talking to at&t they don't want to issue the credit, saying that is for exchanging to another samsung device
---------- Post added at 11:44 AM ---------- Previous post was at 11:33 AM ----------
ok so after chatting with one agent and then his supervisor, and after they claiming the 25 dollar credit was for exchanging to another samsung device, they agreed to give me the 25 dollar credits for both my phones.

They automatically applied $26.50 to my account a day after I got my replacement. Not sure why it's not exactly $25.

Suntzupa said:
They automatically applied $26.50 to my account a day after I got my replacement. Not sure why it's not exactly $25.
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That is the first device payment from thr recalled device returned. I received the 36.67 refund for my first device payment not the 25 for the inconvenience yet.

blazerboy567 said:
That is the first device payment from thr recalled device returned. I received the 36.67 refund for my first device payment not the 25 for the inconvenience yet.
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That makes sense. Thanks.

I wonder how buying it from Sam's and returning to ATT for exchange will affect this?

AT&T told me it would be applied within 90 days of the exchange. That way a certain percentage of us can forget that we are owed it.
I made out pretty good on the deal, so I can't complain. .. these are the additional things I got had they not done the recall...
- No payments on my phone so far (next bill) due to billing dates, and refunds. Didn't pay anything on the temp s7edge either
- $5 from dunkin donuts (again)
- $10 samsung pay first use credit... twice once on s7e and once on new n7
- $5 refer a friend samsung pay credit
- Gear VR free
- 256 GB memory card free (in addition to the first one from the initial n7)
Not going to get rich, but hey, it was a 2 week interruption to my routine, and I came away with some free stuff... I'll can forget them for it.

boufa said:
AT&T told me it would be applied within 90 days of the exchange. That way a certain percentage of us can forget that we are owed it.
I made out pretty good on the deal, so I can't complain. .. these are the additional things I got had they not done the recall...
- No payments on my phone so far (next bill) due to billing dates, and refunds. Didn't pay anything on the temp s7edge either
- $5 from dunkin donuts (again)
- $10 samsung pay first use credit... twice once on s7e and once on new n7
- $5 refer a friend samsung pay credit
- Gear VR free
- 256 GB memory card free (in addition to the first one from the initial n7)
Not going to get rich, but hey, it was a 2 week interruption to my routine, and I came away with some free stuff... I'll can forget them for it.
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How u get the free vr & the extra SD card thx bro

ad44891 said:
How u get the free vr & the extra SD card thx bro
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Submit your NEW note 7 receipt and information under the current s7/s7edge promo. They are approving and shipping if you bought a note 7, but they are not advertising it. Samsung knows the imei numbers and can reject them if they want to... But they are not. Plus you have to send them your receipt image, and mine clearly says Note 7. I know humans are reviewing them because my s7 edge one got rejected because the date wasn't clearly showing..i had to resubmit, and it was then approved... so Samsung 100% knows that they are approving Note 7 on the s7 promo...and obviously they don't care.

Hm I just completed the promotion. Going to see if it works for me... Haha

Oh wow, mine got approved. I didn't get a confirmation email but I checked my status and it said it was approved. Awesome!!!! Hopefully this isn't a fluke.
Edit: Also, I got credited for both my replacement 7 phones. $32 x 2

Majin101 said:
Oh wow, mine got approved. I didn't get a confirmation email but I checked my status and it said it was approved. Awesome!!!! Hopefully this isn't a fluke.
Edit: Also, I got credited for both my replacement 7 phones. $32 x 2
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I submitted mine as well and it's been approved and ready for shipment.

I just submitted mine too. I wish that I hadn't purchased the Gear VR when I got my first Note since this one comes with bonus software. At least I got 30% the Gear VR using Samsung offer when I registered. Getting the 256GB card. Keeping fingers crossed. Thanks boufa for the suggestions! Much appreciated. Always worth trying no matter what happens.

I just submitted my receipt. I wanted to buy a VR, but if I can get one free, that's even better.
I did the free memory card last time though. And I didn't get a loaner phone either. I just did an exchange. I wonder if any of these will hurt my chances at all.
It's worth a shot at least!
Sent from my SAMSUNG-SM-N930A using Tapatalk

went in to exchange my note 7 and the place tried to charge me sales tax on the replacement phone. guess who didn't pay their sales tax? This guy lol
Sent from my SAMSUNG-SM-N930A using Tapatalk

Just checked on my submission done yesterday and it's approved! No shipping date yet.

Holy cow! My promo submission for the VR was approved!
I'm surprised since technically I only bought 1 Note 7 and I did the 256GB card promo already for the previous promo. I guess Samsung is just doing this as a secret apology for anyone who had to deal with the recall.
Sent from my SAMSUNG-SM-N930A using Tapatalk

short of blacklisting them, they are killing the note 7

How many of us are there left? I have blocked all updates, so I don't think the charge killer will get me, but if AT&T goes after the imei...

Radimus said:
How many of us are there left? I have blocked all updates, so I don't think the charge killer will get me, but if AT&T goes after the imei...
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I don't think AT&T is going to care either way as long, as they are getting paid for the phone on a monthly basis. My plan with all of this is to turn my Note 7 in for the next note device after it has been supposedly released in February. The way I see it, it will still be on warranty. I hope I'm right.

basscult said:
I don't think AT&T is going to care either way as long, as they are getting paid for the phone on a monthly basis. My plan with all of this is to turn my Note 7 in for the next note device after it has been supposedly released in February. The way I see it, it will still be on warranty. I hope I'm right.
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They just sent me an email that 1/5 I would get nailed.

I think it's going to come as an ota update
Sent from my flaming hot Note 7 via Tapatalk!
Mod Edit

les_garten said:
They just sent me an email that 1/5 I would get nailed.
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Click to collapse
I've disabled all ota updates from Samsung. This shouldn't affect me.

This will be interesting........
I intended to return mine the last week of the year. I recently had surgery and am laid up until after the 19th. If they kill my phone with me not being able to return it for documented, legitimate medical reasons and with this device/service my sole means of communication for emergency services if needed. What happens if I need help after they kill my phone?

Phredeee said:
This will be interesting........
I intended to return mine the last week of the year. I recently had surgery and am laid up until after the 19th. If they kill my phone with me not being able to return it for documented, legitimate medical reasons and with this device/service my sole means of communication for emergency services if needed. What happens if I need help after they kill my phone?
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I guess you're a goner :angel:

basscult said:
I don't think AT&T is going to care either way as long, as they are getting paid for the phone on a monthly basis. My plan with all of this is to turn my Note 7 in for the next note device after it has been supposedly released in February. The way I see it, it will still be on warranty. I hope I'm right.
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I don't have confidence that the Package disabler will block all updates.

The nightmare continues....
Against doctors orders I went to the AT&T store today where it took 2+ hours to return my phone for a refund. The first person had no clue what to do. Finally the manager got involved. The refund was .5% less because the tax rate was higher at the store where I purchased it. They couldn't cancel my line or my account in the store so I called Customer Care from the store. I then found out that there was a contract on the S2 Gear Watch that I got with the phone as part of a bundle deal. "OK, I'll give you the watch back, accessories are part of the Samsung buy back, right?" I was told I needed the box, and all the original packaging..... "OK, I'll keep the watch and pay the $10 /month for the remaining time." Nope! you now need a data plan with the watch! That will be $40 per month, thank you. Remember, I now do not have a phone with them of any kind. After 3 calls and 30 minutes on hold, being told multiple times different things on the phone and by the store manager I ended up early cancellation on the watch which costs me about $135. I am also being told now the watch can not be unlocked so it can be used on another carrier.
Do not believe the BS that they are covering the accessories.
I thought to make things easier I would do it on the last day of the billing cycle which I thought was today. Later I found out that the verbiage on the web site is confusing and it was really yesterday. Then I find out that ATT does not prorate the last months bill. My monthly bill is normally about $100.
So now I have a $235 bill coming for device I either don't have or can't use (It still is a watch I suppose) and service I can't use all thru no fault of my own because of the Note7 recall.
I will most likely be buying an S8 but you can believe me when I say it will not be from ATT.

les_garten said:
I don't have confidence that the Package disabler will block all updates.
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I didn't use a package disabler program. I hid packages using a shell. I should be fine.

No way in hell i would have left paying early termination. I got my watch with my Note 7 and I've been told several times if I turn my phone in, i can also return the watch with no contract fee. I would escalate the matter cause thats crazy
Sent from my flaming hot Note 7 via Tapatalk!
We are the ALLIANCE!!!!

MizSxxyBych said:
No way in hell i would have left paying early termination. I got my watch with my Note 7 and I've been told several times if I turn my phone in, i can also return the watch with no contract fee. I would escalate the matter cause thats crazy
Sent from my flaming hot Note 7 via Tapatalk!
We are the ALLIANCE!!!!
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I didn't pay anything. They refused to take it back since I didn't have the box and are adding the early termination to the final bill, that I have yet to get.

Sprint Pre-order Waiting and Shipping Room

I didn't see one for Sprint so I figured I would start one. I ordered directly from Sprint. Got the black S8+. I was debating ordering from them or Best Buy but went for Sprint. Hoping I get it before April 21st.

I always go with best buy patiently waiting for the 21st
Sent from my LG-LS997 using XDA-Developers Legacy app

I ordered directly from Sprint too. Would love to get it before the 21st but best hope is to have it on the 21st
Sent from my SM-N930T using Tapatalk

I ordered a black s8 yesterday from sprint telesales. I'm on the galaxy forever from sprint and apparently over the phone was the only way of processing my order because the system in store and online was trying to charge me the rest of the contract on my s7.
Sent from my SM-G930P using XDA-Developers Legacy app

bjl95mustang said:
I ordered a black s8 yesterday from sprint telesales. I'm on the galaxy forever from sprint and apparently over the phone was the only way of processing my order because the system in store and online was trying to charge me the rest of the contract on my s7.
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I was having the same exact thing! After multiple hours on the phone, online and in the store. Finally was elevated to retention department and they were able to fix the problem (I think they simply voided the lease). So frustrating since my wife's had no problem upgrading. Glad to hear (although unfortunate) that I wasn't the only one having this problem.

IS there not that many Sprint people around? Am I with the wrong carrier?

I'm around and getting ready to do the same thing (upgrade to the S8)
Sent from my SM-G935P using Tapatalk

Ordered the sprint s8+ from sprint
Spent 14hrs because of the whole note 7. Because I currently still have a note 7 I bought from samsung sprint was trying to get it off me

squirrell84 said:
Ordered the sprint s8+ from sprint
Spent 14hrs because of the whole note 7. Because I currently still have a note 7 I bought from samsung sprint was trying to get it off me
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Are you keeping the note 7? I sent mine back.

Becanes said:
Are you keeping the note 7? I sent mine back.
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No samsung bought it for 1000 to get it off the market so I'm sending it back and paying off my s8+ that way I can upgrade to the note 8

squirrell84 said:
No samsung bought it for 1000 to get it off the market so I'm sending it back and paying off my s8+ that way I can upgrade to the note 8
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What the heck? $1000 How did you manage that? DId they give you $1000?

Becanes said:
What the heck? $1000 How did you manage that? DId they give you $1000?
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Because I signed up to return it and never did. So they contacted me and offered me more. And sprint contacted them when I tried to upgrade to s8+ and my meid number didn't match my original note 7 so sprint couldn't do anything

squirrell84 said:
Because I signed up to return it and never did. So they contacted me and offered me more. And sprint contacted them when I tried to upgrade to s8+ and my meid number didn't match my original note 7 so sprint couldn't do anything
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So you just really got your refund on the note 7?

I pre-ordered from sprint.com
Can't wait! - S8 midnight black
I am selling my Pixel XL (128mb) when this comes in. WELL - I'll live with it a little bit and make the decision.
The Pixel XL is honestly really great. Just boring.
And I am excited to get to a "truly one handed" phone with a large screen (if infact the S8 can be that for me).
Does Sprint have any history of delivering early or anything?

finsmaniac02 said:
I pre-ordered from sprint.com
Can't wait! - S8 midnight black
I am selling my Pixel XL (128mb) when this comes in. WELL - I'll live with it a little bit and make the decision.
The Pixel XL is honestly really great. Just boring.
And I am excited to get to a "truly one handed" phone with a large screen (if infact the S8 can be that for me).
Does Sprint have any history of delivering early or anything?
Click to expand...
Click to collapse
I received my S7 Edge a little over a week early, so Im hoping for the same with this phone.

Becanes said:
IS there not that many Sprint people around? Am I with the wrong carrier?
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Click to collapse
I'm with T-mobile, but over the weekend a Sprint rep tagged me down while I was walking by, he was arguing with me that 256GB micro SD card doesn't exist, because they were offering 128GB micro SD card lol

I pre-ordered in black, online at 1 am on the 30th. Hoping they ship early, but being on sprint and with a Samsung phone I doubt it.
Sent from my LG-LS997 using Tapatalk

Just wanted to share some of the information I put together while putting in two pre-orders for S8's today at a Best Buy Mobile store.
First off, I was informed by the Assistant Manager that helped me at Best Buy Mobile that the $50 "gift card" for the S8 and $100 "gift card" for the S8+ would lower the amount of the installments over the period of the 24 month installment plan (I assume the same for the lease option too).
For instance, if I go with the 24 month installments on the S8 ($50 deal), I would get $2.08 off for 24 months bringing the monthly price down from $31.25 to $29.17. If I got the S8+ ($100 deal), I would get $4.16 off for 24 months bringing the monthly price down from $35.42 to $31.26.
Now based on what I have read on other forums I am still left wondering if I am actually getting a gift card for the phone or if it will be applied like mentioned above.
In addition I called Sprint to ask about the special offer "Get a $10/mo. loyalty credit on lease or installment billing when you stay on your current plan." that shows on my account. I was informed that I would not be eligible to receive this credit if I got the phone from Best Buy and the only way would be to order it through Sprint or through "telesales". I feel like the person was lying to me and just trying to get a sale.
The Assistant Manager at Best Buy Mobile checked with her local rep who told her that I would get the $10 loyalty credit and that it doesn't matter where the phone comes from; if your plan is eligible the credit will hit your account within a few billing cycles. I asked about the waived $30 upgrade fee that Sprint is offering. The rep said I would not get that (which I'm OK with if everything else checks out).
Anyway, if all this works like I have been told by Best Buy, my two S8's I ordered will be $19.17 a month and if I would have got an S8+ it would come to $21.26 a month.
The question is what is true and what is not true?

Preordered from sprint.com the first day it was available. Getting a $10 a month loyalty credit, or $240 off over 2 years.
Moving from a S4.

I ordered mine from Sprint today. I normally would have used Best buy but they don't offer Galaxy forever.
I had the same problems ordering as others here. They tried to charge me for the rest of my lease from my S7.
Once I called they cancelled the rest of my lease to fix the problem.
At this point it seems Sprint has the best pre-order deal.

AT&T says my Note7 is worth nothing in exchange. Is this right?

I was waiting until the S8 came out to trade in my Note7. So, I went to an AT&T store today to preorder. They told me the deadline (Dec. 31, 2016) for exchanging the Note7 had passed, and that I wouldn't get any credit toward the S8. They did let me restart my Next plan, but I'm back at month 0 and the money I paid in for the Note7 is gone.
Is this correct? I don't see anything on the AT&T website about a deadline. Was there a notification about it as part of the software updates (which I had blocked)?
And would this mean, for someone who had bought the phone outright rather than on the Next plan, that AT&T would give them nothing when they brought the Note7 back? There is certainly no incentive to return it in that situation, assuming they want the remaining devices back.

Actually, it gets somewhat worse. The store ordered the wrong phone for me (S8 instead of S8 Plus) and there is a charge on my bill for $613.77 that shouldn't be there. I called the store and they said to call customer service. I called customer service and they said to go back to the store.

Hey bro, I just returned my note 7 (and the case) last Thursday for a FULL REFUND. They dropped $294.64 in my account. My at&t next was void and then I could start a new one.
You made the mistake by asking what your phone was worth. You must say I want a full refund for my note 7 and all the accessories. I kept hearing this December 31st date but it's nothing official. What they mean to say is after the last update (around December 31st) you will not be able to charge your phone. But we blocked those updates.
I then went to best buy mobile where they have the best offer for the s8 plus. You get $100 off... Yes $100 off PLUS all the Samsung promotions (gear vr and controller)
Hope you can go back and speak to the manager.
Keep me posted...
-b0Ne

That's interesting. Thanks for the info.
The manager at the store said there was a December 31 deadline. I sat there and looked through the AT&T website, and told him there was no deadline listed there. He said, "Well, it says that in our info."
I also went through the online chat when I got home. They said I couldn't get any credit for the installments already paid.
After going back to the store today, I did at least get them to remove the $613.77 charge they had put on my account (which they acknowledged was an error, charging me to pay off the Next plan on the Note7).
It's great you got them to give you a refund. Maybe I'll take another crack at calling customer service after I actually give them the phone back.
b0Ne83 said:
Hey bro, I just returned my note 7 (and the case) last Thursday for a FULL REFUND. They dropped $294.64 in my account. My at&t next was void and then I could start a new one.
You made the mistake by asking what your phone was worth. You must say I want a full refund for my note 7 and all the accessories. I kept hearing this December 31st date but it's nothing official. What they mean to say is after the last update (around December 31st) you will not be able to charge your phone. But we blocked those updates.
I then went to best buy mobile where they have the best offer for the s8 plus. You get $100 off... Yes $100 off PLUS all the Samsung promotions (gear vr and controller)
Hope you can go back and speak to the manager.
Keep me posted...
-b0Ne
Click to expand...
Click to collapse

eelton said:
That's interesting. Thanks for the info.
The manager at the store said there was a December 31 deadline. I sat there and looked through the AT&T website, and told him there was no deadline listed there. He said, "Well, it says that in our info."
I also went through the online chat when I got home. They said I couldn't get any credit for the installments already paid.
After going back to the store today, I did at least get them to remove the $613.77 charge they had put on my account (which they acknowledged was an error, charging me to pay off the Next plan on the Note7).
It's great you got them to give you a refund. Maybe I'll take another crack at calling customer service after I actually give them the phone back.
Click to expand...
Click to collapse
Dude, I would be threatening them with a call to the Consumer Protection Agency.
I didn't receive anything that says I had to turn my Note in by Dec 31, have them show you where they sent that message to you.

AT&T Store Return
I was a victim of Samsung's mandatory update last week, while still waiting to (hopefully) exchange it for a S8+. I had originally bought mine full price at Best Buy, then activated it at an AT&T store, exchanged for the 'safe' version etc.
The update disabled the USB-C port and charging, so I was forced to take it in. With a promotion on the S7 Edge I also received a Gear S2 watch, a Galaxy TabE, (both 99 cents without requiring a new contract; just 10$/Month device fee) And was able to use 99$ out of my 200$ + credit on a Gear VR.
I was sad to finally let go of my Note7 after so much resistance, but suffice it to say I walked out pleasantly surprised at the extras I received.

KeeganWolf said:
I was a victim of Samsung's mandatory update last week, while still waiting to (hopefully) exchange it for a S8+. I had originally bought mine full price at Best Buy, then activated it at an AT&T store, exchanged for the 'safe' version etc.
The update disabled the USB-C port and charging, so I was forced to take it in. With a promotion on the S7 Edge I also received a Gear S2 watch, a Galaxy TabE, (both 99 cents without requiring a new contract; just 10$/Month device fee) And was able to use 99$ out of my 200$ + credit on a Gear VR.
I was sad to finally let go of my Note7 after so much resistance, but suffice it to say I walked out pleasantly surprised at the extras I received.
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But they didn't give you any problems with the exchange like the other guy here saying you're screwed because you didn't exchange in December ehhh?

les_garten said:
But they didn't give you any problems with the exchange like the other guy here saying you're screwed because you didn't exchange in December ehhh?
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I was told that myself at an AT&T store when I inquired about it in mid-December, even knowing both AT&T & Samsung's website said differently. However I know a lot of those guys are working on hearsay or don't bother to look it up, so I'm the type to just drive to the next AT&T store and try again. There never was and still isn't an end date to the recall according to the ATT website, which is exactly what they refer to. Even regardless of the N7's condition.
EDIT: Can't post URL's yet but it's ATT website article KM1122948

KeeganWolf said:
I was told that myself at an AT&T store when I inquired about it in mid-December, even knowing both AT&T & Samsung's website said differently. However I know a lot of those guys are working on hearsay or don't bother to look it up, so I'm the type to just drive to the next AT&T store and try again. There never was and still isn't an end date to the recall according to the ATT website, which is exactly what they refer to. Even regardless of the N7's condition.
EDIT: Can't post URL's yet but it's ATT website article KM1122948
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I looked at that article, never saw anything about a Turn in date deadline

I remember seeing a sign at my ATT store which is an authorized dealer that said to get refund you had to turn in by DEC 31. So maybe it deals with third party stores that are not corporate stores? I have heard people say DEC 31 was the deadline but never found nothing official on that. Still no matter what they should take the phone and give a refund as its an official recall and they can't make you eat the money lost. Maybe you need to go through Samsung now to get a refund? Who knows as companies loves to do the run around game
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Dark Jedi said:
I remember seeing a sign at my ATT store which is an authorized dealer that said to get refund you had to turn in by DEC 31. So maybe it deals with third party stores that are not corporate stores? I have heard people say DEC 31 was the deadline but never found nothing official on that. Still no matter what they should take the phone and give a refund as its an official recall and they can't make you eat the money lost. Maybe you need to go through Samsung now to get a refund? Who knows as companies loves to do the run around game
Sent from my Nexus 9 using Tapatalk
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They should have provided a Loaner until the replacement was available, like they originally said they would and like they did in some markets.
The only replacement for a Note is a New Note...

Well I am hoping when the new note 8 comes out Sammy doesn't forget about us note 7 owners and how we was done wrong. But I'm sure they will. Heck I would take a fixed note 7 but they are not to be sent to the US market from what I read.
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I'm picking up my S8+ on Friday, at which point I'll drop off my Note7 at the AT&T store.
My plan is to wait a few days then contact AT&T, saying "Now that you have my phone back, when do I get a refund for the money I paid in installments and sales tax?" My hope is that this gets automatically refunded once they physically get the phone, despite what the store manager said about a December 31 deadline.

eelton said:
I'm picking up my S8+ on Friday, at which point I'll drop off my Note7 at the AT&T store.
My plan is to wait a few days then contact AT&T, saying "Now that you have my phone back, when do I get a refund for the money I paid in installments and sales tax?" My hope is that this gets automatically refunded once they physically get the phone, despite what the store manager said about a December 31 deadline.
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Why don't you just hand them the Note 7, get refund, buy S8+, or it should be swap?

That's essentially what I'm doing. But the manager said no refund after December 31. Actually, they initially charged me $600 in remaining payments, but I got that reversed (they admitted the charge was an error).
les_garten said:
Why don't you just hand them the Note 7, get refund, buy S8+, or it should be swap?
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Note 7
Can anyone who has had success exchanging their phone tell me their store location? Seems random but I am at the point with att I want to leave. I am trying to return my note 7 and the stores keep telling me no. The call center is telling me they have to but every location I go to its the same crap. Both corporate and other have the same stuff about dec31st..... doesn't make any sense to me but maybe if I can prove locations are in fact honoring the exchange I might have some luck.
At this point it seems like more a choice than corporate policy and all the hoops I've jumped through just this week I am at my breaking point.

I returned my note 7 for a full refund two weeks ago at the highway 151 store in San Antonio. They also gave me a refund for my case that I purchasedI'm picking up my s8 plus on Friday. Got a $100 off coupon for purchasing the phone at best buy mobile.
They refunded all my money on my debit card. They told me I couldn't get cash because they didn't have enough money in the store to give cash. They told me they could put it on any debit card of my choice.
-b0Ne

S8 refund
I was also given the same story about no refund being issued after Dec 31 but I refuse to take that as an answer. I called customer service at least 6 times and was placed on hold many of times, everyone kept telling me the same story and I just kept asking to speak to a manager and kept climbing up the chain. I mentioned taking legal action and they said a manager would call me back within 72 hours and he never did. I called the 7th time and the operator issued me the refund on everything i had paid except the tax (she said i had to try to claim that at the store where the phone was purchased. Will return once I get my phone today in the mail.
Good luck and don't let them take your money!!!

I took my Note7 back to the AT&T store today, having received my S8+ yesterday. After an hour there (most of it while they were on the phone with customer service), they said they couldn't take it back at the store, but they printed out a shipping label for me to return it.
At this point, I'm debating whether to mail it to AT&T and try to get my past payments refunded, or just keep the thing--maybe use it as a music player or something.

eelton said:
I took my Note7 back to the AT&T store today, having received my S8+ yesterday. After an hour there (most of it while they were on the phone with customer service), they said they couldn't take it back at the store, but they printed out a shipping label for me to return it.
At this point, I'm debating whether to mail it to AT&T and try to get my past payments refunded, or just keep the thing--maybe use it as a music player or something.
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I'm confused, did they give you your money back for it?