IN2020 Heat problems / OnePlus Warranty - OnePlus 8 Pro Questions & Answers

I purchased a OnePlus 8 Pro (in2020).
The night I received it I recharged it and noticed that it was getting very hot (my 7 Pro never got hot like this).
After a few days the seller told me that he can't do anything, fortunately OnePlus takes care of it in its warranty.
But here it is, I'm supposed to receive the repaired phone tomorrow, and the repair summary just says "Software Upgrade". Did I just wait 6 days for something I've already tried to do and that will not change anything? Is OnePlus support really going to do anything if I go back to them again?
Of course if you have solutions, I'm a taker too.

Following.

If it's overheating during normal user then no that's not right. Mine barely gets warm whilst playing Dreamcast ROMs.
Charging it'll get warmer that's normal.
If you're concerned with what's being done, contact OnePlus, no one here can do anything for you at this time.
My advice for the future would be to not charge overnight or overcharge at all.
See what they send back.

dladz said:
If it's overheating during normal user then no that's not right. Mine barely gets warm whilst playing Dreamcast ROMs.
Charging it'll get warmer that's normal.
If you're concerned with what's being done, contact OnePlus, no one here can do anything for you at this time.
My advice for the future would be to not charge overnight or overcharge at all.
See what they send back.
Click to expand...
Click to collapse
Even if I don't use it, I plug it (official OnePlus 8 Pro charger with adaptor or EU charger from my 7 pro, even tried a standard charger without warp), and It become hot at the point where it become hard to keep it in hand.
Hope Oneplus repair fixed it, we'll see.
Btw good to know : warranty works worldwide for OnePlus 8 Pro from china except for motherboard defects (I think they cannot replace it since it will become an European version and it will be too easy)

Related

The end of a G8 101IT

After a few years of good experiences, the last couple of weeks my Archos 10.1IT is having problems. A re-install of everything did not cure. Apparent problem are the device not going to sleep (the screen switches off but the device keeps active), and the USB host port no longer working. Well, sleep and host port works immedeately after a reboot, but stops after having slept once. This happens with stock Android, and with UrukDroid.
Yesterday I switched it on at charge level 80% and within minutes it dropped to 10%. Then the device froze, and I notices that it had become very hot. I could not switch it off (long press of the power switch had no effect) so I put it outside just in case it would catch fire.
That didn't happen. I tried to recharge it but the behaviour didn't change: Immedeately after booting up it starts discharging fast. Peculiar is that although I switched it to ariplane mode, WiFi is still the biggest consumer of energy (36%). Also peculiar is that although the battery feels hot, battery snap reports the temperature at 23.0 (which is the normal temperature during operation).
Something is severely wrong. I think this is the end of this tablet.
Goodbye
After some attempts to get it back to life, deep discharge, recharge and so on, I consider the device dead.
If anyone is interested in the remains (the unit's okay, just the battery is broken) drop me a note.
Goodbye to y'all -- it was fun.
I ordered a Samsung Galaxy Note for replacement.
Never say never...
Just for fun I investigated at the company I bought it, and they informed me that I had a two year warranty (I expected just one year). This means that I still can send it back for repair.
To prepair the device for reparation I wiped it (reset Android and data). To my surprise it is now charging again and seems to function normally (except for the deep sleep and host port). Strange...
FYI: The Samsung Note 10.1 is nice and fast, but very bloated. And you need all kinds of extra connectors and cables to connect it to the charger, USB devices and HDMI.
Finally
Today I went to the shop with the broken Archos. They were very sorry to inform me that they didn't sell Archos anymore, and couldn't repair it. All they could do was give me a refund.
So I received €159,95 refund after 20 months for a device that was €229,00 when I bought it.
Still I think I gonna miss it...
new batteries
sciurius said:
After some attempts to get it back to life, deep discharge, recharge and so on, I consider the device dead.
If anyone is interested in the remains (the unit's okay, just the battery is broken) drop me a note.
Goodbye to y'all -- it was fun.
I ordered a Samsung Galaxy Note for replacement.
Click to expand...
Click to collapse
There are 2 batteries inside the Archos 101, and it is very easy to replace. Will you try ?
Those batteries are very simple. You can get it thru the mail order.
:good:

*URGENT* ZTE Axon 7 NOT CHARGING

Hi, so a couple days ago all of a sudden the phone would not charge with quick charge and i tried different plugs, it would charge then uncharge every 1 second, so i used my console or laptop to charge my phone but it was charging slowly and the port would get very hot, now today it is not charging at all with anything, im from the UK but got the phone from USA so cant really send them the phone, but i think the charging port is maybe burned out or something, does anybody have suggestions on what i can do? Thank you
Contact ZTE first of all if your phone is still under warranty. Even if you bought it in the USA, they can facilitate the repair. Failing that, your best shot would be to look up some repair guide and try doing it yourself, or taking it to a repair shop.
Btw, the Axon 7 on Ebay or in Willhaben (Used market website in Austria) doesn't cost more than 150€. If you have that ammount to spare, buying a used unit might not be the worse bet.
Mine had an error close to this after I rooted it. It would appear to be on the charger, but the unit would just get EXTREMELY hot and not take a charge. I finally let it die completely and it just started working normal after that. If the charge port is the only thing getting hot though, it might be different. My entire phone would heat up.
Have you made sure the port is absolutely clean? If not it can slow or stop the charge and definitely heat everything stuck in there.
Try a different cable. I had a similar scare using magnetic tip cables and they ended up being the culprit.

Device temperature too low, can't charge oneplus 5

I own an OnePlus 5 that I have used for a couple of months with stock OOS and locked bootloader and unrooted. I have always used an original dash charger and cable. However, few days ago the phone became unresponsive to the charger and after the battery died. When I reconnect the charger now, it gives a message that device temperature too low, can not charge and when I turn it on the battery shows 50% charge when I remove the charger it turns off after a short while. The phone didn't suffer any drop or water damage or any other kind of accident. The phone is not under warranty so, I need to find a way to charge the phone. I have searched for the problem on many forums and some point out to a faulty temperature sensor on the battery and others point to the daughter charging board while some say there's an issue with the motherboard. Is there anyone who could troubleshoot the problem precisely.
Or, Is there a way, to flash a custom kernel which could turn off the temperature sensor on the battery, if it's there.
Also, needed to know that will the problem go away after a battery replacement?
I have wiped cache and data, downgraded the phone from Pie to Oreo and nothing seemed to work. Some people suggested putting it to rest for 24 hours, I also did that, but to no avail.
seems like the thermistor in the battery died ,i suggest to swap the battery with a new one
steve-fox said:
seems like the thermistor in the battery died ,i suggest to swap the battery with a new one
Click to expand...
Click to collapse
Are you sure that the temperature sensor is located on the battery or inside the battery? Because, if I buy a new battery that would mean I can not get it replaced if the issue is not with the battery.
I have to order it online as the battery is not available in the local market.
Abuzar991 said:
Are you sure that the temperature sensor is located on the battery or inside the battery? Because, if I buy a new battery that would mean I can not get it replaced if the issue is not with the battery.
I have to order it online as the battery is not available in the local market.
Click to expand...
Click to collapse
yes sir ,that why batteries have more than 2 pins ?..swap it and you will be good to go
steve-fox said:
yes sir ,that why batteries have more than 2 pins ..swap it and you will be good to go
Click to expand...
Click to collapse
Sorry for being overly cautious about the issue. I have searched some forums where people couldn't get the issue resolved even after changing the battery.
Still, I am thankful regarding your input and replies.
But is there, a custom kernel available where the battery sensor could be bypassed for the cell to charge?
Before buying anything or opening the phone yourself contact OnePlus. If the phone is under warranty probably they will take care of it. (even if, many times, the battery doesn't have the same warranty as the rest of the phone)
Abuzar991 said:
Sorry for being overly cautious about the issue. I have searched some forums where people couldn't get the issue resolved even after changing the battery.
Still, I am thankful regarding your input and replies.
But is there, a custom kernel available where the battery sensor could be bypassed for the cell to charge?
Click to expand...
Click to collapse
i haven't faced this issue on the op5 ,but in the past i have faced it in other phones (not charging with battery is too cold message)either way a replacement is pretty cheap i would go for it ..(i don't think it's a good idea trying to dissable it ,the same sensor is responsible for the current that the battery is receiving so i don't think you can dissable it at all because the phone will not know at what amps to charge the battery,i bet it won't charge or extremely it will become galaxy note 7 bomb :silly: )
steve-fox said:
yes sir ,that why batteries have more than 2 pins ..swap it and you will be good to go
Click to expand...
Click to collapse
steve-fox said:
i haven't faced this issue on the op5 ,but in the past i have faced it in other phones (not charging with battery is too cold message)either way a replacement is pretty cheap i would go for it ..(i don't think it's a good idea trying to dissable it ,the same sensor is responsible for the current that the battery is receiving so i don't think you can dissable it at all because the phone will not know at what amps to charge the battery,i bet it won't charge or extremely it will become galaxy note 7 bomb :silly: )
Click to expand...
Click to collapse
Thanks dear for the suggestion. Building up the courage to order a replacement. ??
daniel_loft said:
Before buying anything or opening the phone yourself contact OnePlus. If the phone is under warranty probably they will take care of it. (even if, many times, the battery doesn't have the same warranty as the rest of the phone)
Click to expand...
Click to collapse
Dear the problem is that the phone is not covered under any warranty. I purchased it locally from a shop that doesn't provide warranty for any phone. I live in Pakistan, I tried contacting OnePlus but seems like they don't have any official stores in Pakistan. I guess, there's a service centre with whom they have partnership for services.
I guess, I have to contact them.
Abuzar991 said:
I own an OnePlus 5 that I have used for a couple of months with stock OOS and locked bootloader and unrooted. I have always used an original dash charger and cable. However, few days ago the phone became unresponsive to the charger and after the battery died. When I reconnect the charger now, it gives a message that device temperature too low, can not charge and when I turn it on the battery shows 50% charge when I remove the charger it turns off after a short while. The phone didn't suffer any drop or water damage or any other kind of accident. The phone is not under warranty so, I need to find a way to charge the phone. I have searched for the problem on many forums and some point out to a faulty temperature sensor on the battery and others point to the daughter charging board while some say there's an issue with the motherboard. Is there anyone who could troubleshoot the problem precisely.
Or, Is there a way, to flash a custom kernel which could turn off the temperature sensor on the battery, if it's there.
Also, needed to know that will the problem go away after a battery replacement?
I have wiped cache and data, downgraded the phone from Pie to Oreo and nothing seemed to work. Some people suggested putting it to rest for 24 hours, I also did that, but to no avail.
Click to expand...
Click to collapse
Hi, just curious about the update on this one? I've also encountered the same issue on my OP5 and still waiting for the battery replacement I ordered hoping that it is a faulty battery.
I didn't have the low temperature issue but my charging port did start to fail so I replaced it and the battery last month. The hardest part is getting the back off. The screen snaps in much tighter than most phones I've worked on which were glued shut.
I got my parts from E-Trade supply but I never will again. The charging port I got for an iPhone 6 I'm repairing was defective and they would only credit the part and not the $22 in shipping I paid them. They eventually did, but only because I bought several items over the past few years and I started putting up bad reviews on them. Never again.
The parts for the OnePlus 5 were okay although the brand new battery is only at 91% health. The original 16 month old one was 83% still a gain.
Hey brother, did the battery replacement fix the issue?? I have been having the same problem since today morning.
[Update] Was able to bring my OP5 to a local tech who is trusted to fix OnePlus devices but unfortunately the problem on my phone is with the motherboard. Tech already tried replacing the battery as well as the charging port to no avail, so I may have to stick with my OnePlus 5 permanently connected to a power source while I wait for the upgrade(OnePlus 7) to be released.
The same thing with me, I trying now to fix this, but... I can,t
Mobo issue
After almost a month with the local tech, he was able to order a spare part for the issue with my OP5 motherboard. Fingers crossed hoping that it will be fixed within this week, it already cost me $100 :crying: I'll update on which part needs to be replaced if the issue is with the motherboard itself.
aanishjangra said:
Hey brother, did the battery replacement fix the issue?? I have been having the same problem since today morning.
Click to expand...
Click to collapse
[UPDATE] A Battery replacement by OnePlus solved my problem. It also fixed certain other issues I was having like 3hr SOT, random shutdowns before reaching 0% etc. Cost me ₹1600 (around $22.5)
Jhem OP5 said:
After almost a month with the local tech, he was able to order a spare part for the issue with my OP5 motherboard. Fingers crossed hoping that it will be fixed within this week, it already cost me $100 :crying: I'll update on which part needs to be replaced if the issue is with the motherboard itself.
Click to expand...
Click to collapse
Good luck. I hope your issue gets fixed soon
Man I paid about the same for the battery and replaced it myself. But at least I didn't have to send it away. Unfortunately my only other phone (HTC one M8) doesn't work on my carrier.
[Update] My OP5's alive and kicking again. It cost me $40 for the board to be fixed, $60 for the front glass replacement.
Here's the pic of what was replaced on the motherboard
Sad to hear this is still going on with OnePlus phones. I had this problem with my 3T. Replaced everything, except the motherboard. I'm figuring it's that, but at this point I don't care. A replacement is anywhere from $80 to $150. You could buy a new 3T outright for that price.

Issues with charging port?

Has anybody else found that they struggle to charge the device because the USB-C cable/ports aren't making a good connection?
Started about 2 weeks ago, and has become steadily worse. I have multiple different cables, and they all have the same issue?
So, it looks like it's the port, not the cables? When I wiggle it, it connects, but if it moves slightly, it disconnects - so I wake up in the morning and my phone hasn't charged overnight! Which is obviously really, really annoying...
If you can return it ASAP. I had slight issues with mine during the return period, but it got worse and worse and now barely charges with any cable and the retailer won't take it as a return. The phone's only 3 months old, too.
admiralnerf said:
If you can return it ASAP. I had slight issues with mine during the return period, but it got worse and worse and now barely charges with any cable and the retailer won't take it as a return. The phone's only 3 months old, too.
Click to expand...
Click to collapse
Not an option, as I ordered it from Gearbest, and I live in Europe, where we have no Nokia service points. I'm going to have to pay to get it fixed now...
i was in the same situation like you. So i show a video in you tube how to open the phone, after i noticed that the proccess is really easy i ordered the following items the total cost was 20 euro and repair time like less than an hour:
1) https://www.aliexpress.com/item/USB...845.html?spm=a2g0s.9042311.0.0.3a0b4c4dBfNMtl
2) https://www.ebay.de/itm/Doppelseiti...e=STRK:MEBIDX:IT&_trksid=p2060353.m2749.l2649
3) https://www.ebay.de/itm/Werkzeug-Öf...e=STRK:MEBIDX:IT&_trksid=p2060353.m2749.l2649
4) https://www.ebay.de/itm/300-W-Heißl...e=STRK:MEBIDX:IT&_trksid=p2060353.m2749.l2649
link to video: https://www.youtube.com/watch?v=INwlCDqKGec
Parts ordered, they're going to take a month to get here, So i'll update later if I don't misplace the phone beforehand! haha
We are talking about the same thing here: https://forum.xda-developers.com/nokia-6-1-plus/help/charging-port-loose-t3875887

Phone doesn't respond

I have a LeEco Le Pro3 x720 on stock software, never rooted. It had plenty of battery when it suddenly shut down to a black screen when I was in the middle of a Messenger videocall. Now I can't power it on anymore. The led doesn't turn on when I charge it. When I press the power button long enough the phone will make 1 small vibration every ten seconds. What should I do?
LouisDeconinck said:
I have a LeEco Le Pro3 x720 on stock software, never rooted. It had plenty of battery when it suddenly shut down to a black screen when I was in the middle of a Messenger videocall. Now I can't power it on anymore. The led doesn't turn on when I charge it. When I press the power button long enough the phone will make 1 small vibration every ten seconds. What should I do?
Click to expand...
Click to collapse
Interesting as same thing happened to me just two days ago. When I tried to boot, I, too, got that short vibration. Upon plugging the power, faint orange or green LED light showed up. I tried getting into bootloader or recovery but nothing happens except that short vibration. After trying it many times, I am now not even getting that vibration.
4K2K said:
Interesting as same thing happened to me just two days ago. When I tried to boot, I, too, got that short vibration. Upon plugging the power, faint orange or green LED light showed up. I tried getting into bootloader or recovery but nothing happens except that short vibration. After trying it many times, I am now not even getting that vibration.
Click to expand...
Click to collapse
Did you manage to fix it? Tried qfil, but didn't work ....
LouisDeconinck said:
Did you manage to fix it? Tried qfil, but didn't work ....
Click to expand...
Click to collapse
It vibrates because its in EDL mode, you can leave EDL mode by pressing down and power for 1 to 2 minutes.
Have you tried a different cord and charger. I recently had an issue with my battery getting extremely hot, it turned out that my brand new anker usb C cable was defective. I have a new cable and no issues with heat.
If you still have issues, you may need a new battery. In fact, upon reading you description I immediately thought its your battery, especially since you only ever used EUI.
A replacement battery is about $7, you might as well order a new LCD $ 20. Because you will probably break the one you have when you attempted to remove the screen.
Carefully use a heat gun instead of a hairdryer and the screen will come off with ease. There are videos on youtube that show you how its done.
tsongming said:
It vibrates because its in EDL mode, you can leave EDL mode by pressing down and power for 1 to 2 minutes.
Have you tried a different cord and charger. I recently had an issue with my battery getting extremely hot, it turned out that my brand new anker usb C cable was defective. I have a new cable and no issues with heat.
If you still have issues, you may need a new battery. In fact, upon reading you description I immediately thought its your battery, especially since you only ever used EUI.
A replacement battery is about $7, you might as well order a new LCD $ 20. Because you will probably break the one you have when you attempted to remove the screen.
Carefully use a heat gun instead of a hairdryer and the screen will come off with ease. There are videos on youtube that show you how its done.
Click to expand...
Click to collapse
What is it when it does not vibrate anymore? In my case, it does not vibrate anymore but when I plug it, faint orange LED notification appears then disappears after several seconds.
I have tried pressing down the power button for a long time (not sure if it was 1-2 min. long) but nothing happened.
I think my battery was in good standing. For two years of use, I made sure to charge it at 40 - 85% and placed it on cooling pad (aluminum mouse pad) so it does not overheat.
In fact, Accubattery battery health rated its health at 94%.
I ordered an EDL cable which is on the way. I will see how that works out.
---------- Post added at 05:27 PM ---------- Previous post was at 05:21 PM ----------
LouisDeconinck said:
Did you manage to fix it? Tried qfil, but didn't work ....
Click to expand...
Click to collapse
I bought Pocophone F1. I was actually eyeing for Redmi Note 7 Pro but could not wait due to LP1's sudden death.
I am happy with Pocophone as it runs noticeably faster, battery lasts longer (4-5 hrs more, screen on time), and it does not heat up. The only downside is feel of the phone. In your hand, it does not feel nice as LP1.
However, I am still trying revive LP1 as it contains last 8 years of accumulated data.
4K2K said:
What is it when it does not vibrate anymore? In my case, it does not vibrate anymore but when I plug it, faint orange LED notification appears then disappears after several seconds.
I have tried pressing down the power button for a long time (not sure if it was 1-2 min. long) but nothing happened.
I think my battery was in good standing. For two years of use, I made sure to charge it at 40 - 85% and placed it on cooling pad (aluminum mouse pad) so it does not overheat.
In fact, Accubattery battery health rated its health at 94%.
I ordered an EDL cable which is on the way. I will see how that works out.
---------- Post added at 05:27 PM ---------- Previous post was at 05:21 PM ----------
I bought Pocophone F1. I was actually eyeing for Redmi Note 7 Pro but could not wait due to LP1's sudden death.
I am happy with Pocophone as it runs noticeably faster, battery lasts longer (4-5 hrs more, screen on time), and it does not heat up. The only downside is feel of the phone. In your hand, it does not feel nice as LP1.
However, I am still trying revive LP1 as it contains last 8 years of accumulated data.
Click to expand...
Click to collapse
Hey congrats on your Poco! I have been considering a POCO myself. But after doing a lot of research, it turns out the the POCO does not have the same amount of LTE bands as my Le Pro 3. So I might end up buying the Mi Mix 3, or the Black Shark instead.,
Regarding your Leeco, a faint flashing light usually means brick. You might know if you have read any of my unbricking posts that quite a few people have mailed their phones to me for repair. Usually with a faint light, I can fix it by unbricking with QPST &QFIL or Flash 2.0 and Qfil. However, some of those cases ended up being the battery, even when the battery going dead will show a blue led light. There have also been some cases where the board is fried, but those do not have any led lights.
Your issue could be the battery even though, accubattery reported 94% especially if you used the usb cable that came with the phone. There have been so many things that destroy our phones lately. In November it was bad thermals, in December it was correct thermals that went working and recently it seems that some audio mods are causing the battery to reach extremely high temperatures.
In any case it seems that these phones will start degrading at two years. In my family we have had a total of 9 Leeco phones. ^of those were Le Pro 3s ( 3 failed within the first 90 days and were returned to Amazon ..fortunately. One has a fried motherboard and 2 are working ( One is mine and the other belongs to my Mom) The moist resilient Leeco's that we have owned are the ones that have also been the most used and abused by my kids : 2 Leeco X522's some of the best built phones that I have ever seen.
It wouldn't cost you too much to test the battery on your non-working Leeco. If you live in the US, you can mail it to me a I will use the battery from my phone with the damaged motherboard and unbrick it if needed Shipping is usually $14 round trip. If I fix it you can get me a case of beer as payment. Otherwise just order the battery, if you can get it working to can recoup some of your money spent on the POCO.
by the way, my brother has this case and its awesome : Here
tsongming said:
Hey congrats on your Poco! I have been considering a POCO myself. But after doing a lot of research, it turns out the the POCO does not have the same amount of LTE bands as my Le Pro 3. So I might end up buying the Mi Mix 3, or the Black Shark instead.,
Regarding your Leeco, a faint flashing light usually means brick. You might know if you have read any of my unbricking posts that quite a few people have mailed their phones to me for repair. Usually with a faint light, I can fix it by unbricking with QPST &QFIL or Flash 2.0 and Qfil. However, some of those cases ended up being the battery, even when the battery going dead will show a blue led light. There have also been some cases where the board is fried, but those do not have any led lights.
Your issue could be the battery even though, accubattery reported 94% especially if you used the usb cable that came with the phone. There have been so many things that destroy our phones lately. In November it was bad thermals, in December it was correct thermals that went working and recently it seems that some audio mods are causing the battery to reach extremely high temperatures.
In any case it seems that these phones will start degrading at two years. In my family we have had a total of 9 Leeco phones. ^of those were Le Pro 3s ( 3 failed within the first 90 days and were returned to Amazon ..fortunately. One has a fried motherboard and 2 are working ( One is mine and the other belongs to my Mom) The moist resilient Leeco's that we have owned are the ones that have also been the most used and abused by my kids : 2 Leeco X522's some of the best built phones that I have ever seen.
It wouldn't cost you too much to test the battery on your non-working Leeco. If you live in the US, you can mail it to me a I will use the battery from my phone with the damaged motherboard and unbrick it if needed Shipping is usually $14 round trip. If I fix it you can get me a case of beer as payment. Otherwise just order the battery, if you can get it working to can recoup some of your money spent on the POCO.
by the way, my brother has this case and its awesome : Here
Click to expand...
Click to collapse
Thank you for your kind response! I really appreciate it.
I only used original charger and cable for less than a month when I first got the phone. Since then, I only used USB 3.0 chargers with 56k ohm cables. Considering circumstances, I thought it is unlikely that battery is the culprit but as there are no other explanations I can think of, I will try replacing the battery. Unfortunately, I do not live in US and will have to find a way get it fixed. I am planning to order a battery from Aliexpress.
EDIT: The case is cool but Pocophone is already thick enough that I decide to use it without a case. That is the thing I miss about LP1 and why I originally wanted to get Redmi Note 7 Pro. Poco just feels a bit chunky on hand.
tsongming said:
It vibrates because its in EDL mode, you can leave EDL mode by pressing down and power for 1 to 2 minutes.
Have you tried a different cord and charger. I recently had an issue with my battery getting extremely hot, it turned out that my brand new anker usb C cable was defective. I have a new cable and no issues with heat.
If you still have issues, you may need a new battery. In fact, upon reading you description I immediately thought its your battery, especially since you only ever used EUI.
A replacement battery is about $7, you might as well order a new LCD $ 20. Because you will probably break the one you have when you attempted to remove the screen.
Carefully use a heat gun instead of a hairdryer and the screen will come off with ease. There are videos on youtube that show you how its done.
Click to expand...
Click to collapse
Unfortunately I have the same problem . Could you please send me a link to buy a battery and a lcd screen for my X722?

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