So I got my HD2 about 3 weeks before the official release by T-Mobile, and about 3 weeks ago, my phone has just started to get HORRIBLE reception on both edge and 3G.
So I have tried a few different options such as new roms, radios and Task 29 with no beneficial results. Now I don't know if it matters that my phone is old at all, but I have a feeling it may have something to do with it. My reset button under the battery door is RED instead of YELLOW like I have seen on every other HD2.
Any suggestions or solutions are greatly appreciated!!! Thanks in advance..
Anyone????
Playa4Life352 said:
Anyone????
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I don't know exactly what's causing it for you, but I think if it doesn't improve after all the steps you've taken, you should go ahead and ask them to get you a replacement...it will almost certainly be from newer stock. If your reception just goes to crap all of a sudden and can't be improved, that should qualify for a warranty replacement under the 1-year allowance.
sirphunkee said:
I don't know exactly what's causing it for you, but I think if it doesn't improve after all the steps you've taken, you should go ahead and ask them to get you a replacement...it will almost certainly be from newer stock. If your reception just goes to crap all of a sudden and can't be improved, that should qualify for a warranty replacement under the 1-year allowance.
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Thanks for the input.
Also a simple SIM swap could improve reception if nothing else has worked.
xtralongleave said:
Also a simple SIM swap could improve reception if nothing else has worked.
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Click to collapse
I really dont see how a SIM swap can improve RF reception. all a SIM does is store contacts, and generate encryption/authentication keys.
A poor electrical connection to the antenna or faulty electronics in the RF portion of the phone would likely cause this problem
A good wack into your palm though not hard enough to crack the glass might be enough to reseat any poor electrical connections to the antenna.
I purchased a HD2 locked to t-mobile uk a few weeks ago and got the device unlocked.
Everything was ok until today when i could not send and receive calls.
ive tried a hard soft/hard reset to no avail and done a rom update from htc website,
If there anything you guys can think of please ?
Kind Regards
Did you buy it on ebay?
rp-x1 said:
Did you buy it on ebay?
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Yes i did should i be worried ? i checked the guy had 100% feedback with more then a 100 users.
Might be an idea to check with T-Mobile that it hasn't been blocked/reported stolen.
Otherwise, your SIM card might be faulty, or its managed to relock itself (unlikely though)
Hi guys,
I have recently had my HD2 replaced under warranty (screen jitter issue).
Problem is, no websites seem to be able to provide me with a network unlock code.... Is my handset to new? Do i have to wait? currently its useless to me
Thanks
nightroamer said:
Hi guys,
I have recently had my HD2 replaced under warranty (screen jitter issue).
Problem is, no websites seem to be able to provide me with a network unlock code.... Is my handset to new? Do i have to wait? currently its useless to me
Thanks
Click to expand...
Click to collapse
Anyone any ideas,
So far the following could not help me:
unlocking.com
unlockingonline.com
mobileunlocked.com
htc-unlocker.org
unlock-now.com......
any other suggestions?
Have you tried getting in touch with your carrier? They will normally help, and usually for free too, but it will take a while.
Generally the carrier that the phone is branded for will be able to provide you with an unlock code for the device. However, there are stipulations to getting the code (contract terms, bought it unlocked, using it for travel outside the carriers coverage etc.). In some cases they will need to file an "Unlock Case" which could take a couple days. Although in other cases i've been able to provide an unlock code on the spot.
EDIT: I don't see your phone being "to new" as an issue. Generally that's only the case based on the release date of the phone, not the actual date of purchase.
URGENT..Please help !! :fingers-crossed:
The device was initially freezing a lot ..So I happened to change the sd card to a 16 gb microsdhc from a 8gb one..But it still was having the same problems..Then I got to know about the EM app in the phone and I by mistake updated the touch firmware in it.
That is when I decided to flash the phone.Now while flashing the phone the phone froze all of a sudden(as already mentioned this was my original(earlier) problem).And the command prompt through which I was flashing the phone showed an error,so I removed the USB cable.From then,I'm not able to even switch on the phone(Not even able to see the Dell logo).
And please give me a solution about the touch firmware that I updated by mistake(That rendered the phone unresponsive to touch)
And there is no light even in the keyboard.
Thank you .
SANTHOSHGODSPEED said:
URGENT..Please help !! :fingers-crossed:
The device was initially freezing a lot ..So I happened to change the sd card to a 16 gb microsdhc from a 8gb one..But it still was having the same problems..Then I got to know about the EM app in the phone and I by mistake updated the touch firmware in it.
That is when I decided to flash the phone.Now while flashing the phone the phone froze all of a sudden(as already mentioned this was my original(earlier) problem).And the command prompt through which I was flashing the phone showed an error,so I removed the USB cable.From then,I'm not able to even switch on the phone(Not even able to see the Dell logo).
And please give me a solution about the touch firmware that I updated by mistake(That rendered the phone unresponsive to touch)
And there is no light even in the keyboard.
Thank you .
Click to expand...
Click to collapse
AFAIK, once you do the touch screen firmware update via EM, your phone can't be fixed via USB flashing anymore. From what I've read the unbricking process here on xda won't work at least. I'm not sure if a RIFF box would do it with what we have on the DVP so somene might want to chime in on this?
Does the computer recognize the phone even?
aleunge said:
AFAIK, once you do the touch screen firmware update via EM, your phone can't be fixed via USB flashing anymore. From what I've read the unbricking process here on xda won't work at least. I'm not sure if a RIFF box would do it with what we have on the DVP so somene might want to chime in on this?
Does the computer recognize the phone even?
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What is a RIFF box ? No the computer is no longer able to recognize the phone ..
SANTHOSHGODSPEED said:
What is a RIFF box ? No the computer is no longer able to recognize the phone ..
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Have a google at riff box/jtag man. I think someone here was doing something with one to try and revive his bricked DVP. Have a seach and contact him maybe?
And if all else fails, someone is selling a DVP system board off the bay for $40. I have no idea about the details of the listing so check it out yourself before jumping the gun. AFAIK, it even comes with a 16GB card And make sure it's worth the $40 for such an old phone... I regreted purchasing a glass for $50 to fix another cracked glass DVP when you can get one for not that much more if you wait for deals...
http://www.ebay.com/itm/New-Dell-Ve...209?pt=LH_DefaultDomain_0&hash=item5aebab3361
(the DVP is quite easy to tear down BTW, just search the forums for a service manual)
Thanks Aleunge.. you are the man!! +2 reps to your meter for this.. i went and bought my system board.. i get a free 16gig sd card and the system board is unlocked!! best part... :good:
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aleunge said:
Have a google at riff box/jtag man. I think someone here was doing something with one to try and revive his bricked DVP. Have a seach and contact him maybe?
And if all else fails, someone is selling a DVP system board off the bay for $40. I have no idea about the details of the listing so check it out yourself before jumping the gun. AFAIK, it even comes with a 16GB card And make sure it's worth the $40 for such an old phone... I regreted purchasing a glass for $50 to fix another cracked glass DVP when you can get one for not that much more if you wait for deals...
(the DVP is quite easy to tear down BTW, just search the forums for a service manual)
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I don't know buying this mother board would certainly assure me that my dvp would get revived back.
And also would need the perfect tools to open up the phone ...right? Would you suggest me to open-up the dvp.(the warranty is already void).
Although I'm pursuing bachelors in technology,I've never opened-up a phone .. I don't want to regret it
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mykalogist said:
Thanks Aleunge.. you are the man!! +2 reps to your meter for this.. i went and bought my system board.. i get a free 16gig sd card and the system board is unlocked!! best part... :good:
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Hey..just saw your post..Have you bought the system board? Is the phone now working properly ?
What kind of tools did you use ?
How did you open up the phone ?
Thanks
Hi, i bought my system board yesterday, tracking number says it will arrive at my house by monday so i'll let you know how it goes.. swapping a mother board out always fixes system errors which bricking would categorize under.. it wouldnt fix things like phone not charging or screen problems but definitely will fix cpu issues..
SANTHOSHGODSPEED said:
I don't know buying this mother board would certainly assure me that my dvp would get revived back.
And also would need the perfect tools to open up the phone ...right? Would you suggest me to open-up the dvp.(the warranty is already void).
Although I'm pursuing bachelors in technology,I've never opened-up a phone .. I don't want to regret it
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Click to collapse
Oh hey mykalogist, just PM you. Didn't know you already bought the baby. Good luck with it! :victory:
And yes, SANTHOSHGODSPEED, I can't say for sure it'll fix whatever is up with your phone, but if it was mine, I would give it a try for that price. It seems very probable since so much is on that DVP board like MK said. And don't worry about taking open the phone. Just remember that it's already broken. Being physically broken further ain't so bad right?
I've taken open a few phones and the DVP is really one of the easiest. Just grab the service manual from here and peak through it before you attack it (or youtube it first). The hardest part I find is really just taking the back cover off (fingernails and guitar pick help). After that, it's easy breezy.
And I think all you need is a couple of Torx screw drivers. I think a T4 and T5 but I can't remember exactly. Tweezers or a small pair of pliers help for taking out the microSD card.
UPDATE!! :good:
Ok so i recieved my system board today from RAKI computers on ebay thanks to Aleounge's great find.. i installed the system board and my phone works flawlessly.. yay its alive again!!.. i only have two bad things to mention however.. before i do let me point out that you will be getting a totally new phone new IMEI, service tag and E sevice number so your old phone doesnt exist anymore... ok my bads, the service board i got is locked to a network i have no idea what it is i'm still pending a find i'll be checking out my EM here shortly to see what network it is.. i tried both T-Mobile and AT&T sim cards and none of them were accepted, its asking me for a PIN/Unlock code. And remember your phone is now a totally new phone so when you call dell for this unlock code they will ask for your phone info which will be listed under a different owner so they wont give it to you until you provided them your purchase invoice from RAKI Computer. Oh so thats my update, phone works and booted up again and i was able to install updates up to Tango but the phone will not accept my T-Mobile or AT&T sim ... Thanks again Aleounge and i hope this helps someone.. Remember to Rep me one
thanks
mykalogist said:
Ok so i recieved my system board today from RAKI computers on ebay thanks to Aleounge's great find.. i installed the system board and my phone works flawlessly.. yay its alive again!!.. i only have two bad things to mention however.. before i do let me point out that you will be getting a totally new phone new IMEI, service tag and E sevice number so your old phone doesnt exist anymore... ok my bads, the service board i got is locked to a network i have no idea what it is i'm still pending a find i'll be checking out my EM here shortly to see what network it is.. i tried both T-Mobile and AT&T sim cards and none of them were accepted, its asking me for a PIN/Unlock code. And remember your phone is now a totally new phone so when you call dell for this unlock code they will ask for your phone info which will be listed under a different owner so they wont give it to you until you provided them your purchase invoice from RAKI Computer. Oh so thats my update, phone works and booted up again and i was able to install updates up to Tango but the phone will not accept my T-Mobile or AT&T sim ... Thanks again Aleounge and i hope this helps someone.. Remember to Rep me one
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Hey ..thanks for the update ..
So according to you the phone is working fine and its booted-up and that you are able to update it to tango ..
But you are not able to use the phone with any mobile carrier...ie you are not able to make or receive calls..is that right ?
So you would not advice me to go with that option ?? or do you?
How's the tango update ? Is there much of a difference to the start screen ? Are you able to resize the live tiles ?
And if you do like me to go forward with that ..Can you please tell me how you disassembled and assembled it ?
Looking forward to you reply
SANTHOSHGODSPEED said:
Hey ..thanks for the update ..
So according to you the phone is working fine and its booted-up and that you are able to update it to tango ..
But you are not able to use the phone with any mobile carrier...ie you are not able to make or receive calls..is that right ?
So you would not advice me to go with that option ?? or do you?
How's the tango update ? Is there much of a difference to the start screen ? Are you able to resize the live tiles ?
And if you do like me to go forward with that ..Can you please tell me how you disassembled and assembled it ?
Looking forward to you reply
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Click to collapse
Yes exactly right.. I found out via my EM that the system board i bought is currently locked to Cincinnati Bell Wireless(CBW).. Because of this it will not accept my T-Mobile Sim or At&T.. The good thing about this is that you will get a new Service Tag, IMEI and E Service number Sticker with the system board.. This information will be blank as if you purchased a new phone. So all you have to do is call Dell Mobility Support.. They are gonna ask you for this info then ask for a copy of your Purchase invoice as proof.. When you send them this information they will register then new system board which is an entirely new phone to your name and give you the Unlock/Pin code to Bypass your sim error.. I havent messed around with tango much so i dont know the new features yet.. Hope this helps..
Can you check what the rom version is?
I havnt heard of a Cbell locked VP before (it's possible I merely overlooked this though)
It's EM -> Phone Information -> SW version.
I assume it'll be something like
Code:
2250.1800.7720.219
GLEOS2A421934_?
CBW-US
Problem
mykalogist said:
Yes exactly right.. I found out via my EM that the system board i bought is currently locked to Cincinnati Bell Wireless(CBW).. Because of this it will not accept my T-Mobile Sim or At&T.. The good thing about this is that you will get a new Service Tag, IMEI and E Service number Sticker with the system board.. This information will be blank as if you purchased a new phone. So all you have to do is call Dell Mobility Support.. They are gonna ask you for this info then ask for a copy of your Purchase invoice as proof.. When you send them this information they will register then new system board which is an entirely new phone to your name and give you the Unlock/Pin code to Bypass your sim error.. I havent messed around with tango much so i dont know the new features yet.. Hope this helps..
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You see that's the problem for me ..I'm from India and Dell representatives don't know a thing about this phone(they don't even know if this phone was ever launched in the market)..And at the same time I can't call the US helpline(as they would advice me to call the indian helpline;which is of no use..)..So even if I get this phone assembled I won't be able to make calls with it..(Unless I know someone in the US)
Yes it was CBW-US.. and it was locked to that network.. i called Dell and you are right they dont know anything about anything.. i waited on the phone for hours and didnt get any good news from they just loop holes.. But i found this guy that knew everything about the Dell Venue pro, sent him my imei and the network it was locked to and got the phone unlocked, i only paid 16$ on ebay and he's located in china where the phone was manufactured so i gave him my trust and it came through.. He unlocked the phone in literally 10mins.. i've been using it Flawless ever since..
Hey
mykalogist said:
Yes it was CBW-US.. and it was locked to that network.. i called Dell and you are right they dont know anything about anything.. i waited on the phone for hours and didnt get any good news from they just loop holes.. But i found this guy that knew everything about the Dell Venue pro, sent him my imei and the network it was locked to and got the phone unlocked, i only paid 16$ on ebay and he's located in china where the phone was manufactured so i gave him my trust and it came through.. He unlocked the phone in literally 10mins.. i've been using it Flawless ever since..
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Hey
Can you give me the link to that chinese guy's site ?
I also found out some cheaper and free options ...
And please can you tell me how you disassembled and assembled it? ..
SANTHOSHGODSPEED said:
Hey
Can you give me the link to that chinese guy's site ?
I also found out some cheaper and free options ...
And please can you tell me how you disassembled and assembled it? ..
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Click to collapse
Hey you guys, make sure to give "[email protected]" a try first with the unlocking (search the forum for more details). I've unlocked at least 4 DVPs and for the last two (very recent), I don't recall even mentioning it was locked to TMO. I think now that the DVP has hit EOL, Dell doesn't care too much about finding out who the original owner is (they asked for the first couple I tried unlocking, but I never actually mentioned it as I got them used and I don't even know the owners) or the other specifics. Just give them a try first since well... it's free! If it's a no go, go with what MK suggested?
A tip I think might help is to mention you're using it for business and will be leaving the country shortly. I also brought up how much I liked the phone
Hey
aleunge said:
Hey you guys, make sure to give "[email protected]" a try first with the unlocking (search the forum for more details). I've unlocked at least 4 DVPs and for the last two (very recent), I don't recall even mentioning it was locked to TMO. I think now that the DVP has hit EOL, Dell doesn't care too much about finding out who the original owner is (they asked for the first couple I tried unlocking, but I never actually mentioned it as I got them used and I don't even know the owners) or the other specifics. Just give them a try first since well... it's free! If it's a no go, go with what MK suggested?
A tip I think might help is to mention you're using it for business and will be leaving the country shortly. I also brought up how much I liked the phone
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Click to collapse
Just to see whether this email id works, I just sent them the IMEI code of the phone that is already unlocked(currently bricked) ..this is what I got in reply
Dear Customer,
The below device is a retail piece. Please contact carrier with proof of payment in order to procure the code also do let the carriers know that the below device is a retail piece.
Please visit the link to get the contact details of the Carrier:
http://support.dell.com/support/topics/global.aspx/support/kcs/document?docid=269106
Tmobile : Contact
http://www.t-mobile.com/Contact.aspx
http://locator.t-mobile.com/
Thanks and regards,
Suri
Mobility Unlock code Team
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Click to collapse
aleunge said:
Hey you guys, make sure to give "[email protected]" a try first with the unlocking (search the forum for more details). I've unlocked at least 4 DVPs and for the last two (very recent), I don't recall even mentioning it was locked to TMO. I think now that the DVP has hit EOL, Dell doesn't care too much about finding out who the original owner is (they asked for the first couple I tried unlocking, but I never actually mentioned it as I got them used and I don't even know the owners) or the other specifics. Just give them a try first since well... it's free! If it's a no go, go with what MK suggested?
A tip I think might help is to mention you're using it for business and will be leaving the country shortly. I also brought up how much I liked the phone
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Click to collapse
[email protected] wont help you because the system board you get from ebay will be unregistered.. I tried and got a response saying the phone is blank(unregistered) in their system so i need to call the mobility support to register the phone then reply with the phone info.. I called Mobility but theyre so unprofessional, i had to call back 5 times to get with someone who actually knows what they were talking about and still didnt get the phone registered as theyre telling me i had to wait 2-3 days and some run around.. so i met this chinese guy who said he knew how to unlock it in 10min, i sent him the paypal $16 and phone was unlocked right after.. Dell Support sucks.
aleunge said:
Hey you guys, make sure to give "[email protected]" a try first with the unlocking (search the forum for more details). I've unlocked at least 4 DVPs and for the last two (very recent), I don't recall even mentioning it was locked to TMO. I think now that the DVP has hit EOL, Dell doesn't care too much about finding out who the original owner is (they asked for the first couple I tried unlocking, but I never actually mentioned it as I got them used and I don't even know the owners) or the other specifics. Just give them a try first since well... it's free! If it's a no go, go with what MK suggested?
A tip I think might help is to mention you're using it for business and will be leaving the country shortly. I also brought up how much I liked the phone
Click to expand...
Click to collapse
Ok so I went on to buy this system board from ebay..It looks like its not available for me
(as i'm from india) I searched in more sites but I didn't get any advertisement or anything where they sell this CS.5J16R.002 system board ..do you know any other site which is offering this system board..?
Hi everybody. I've got a bit of a conundrum to get out of. I just need to know that my problem isn't extremely serious or that I can expect it to be resolved if I take it to a store tomorrow.
I put in a cut SIM (as opposed to an issued SIM that's proper-looking and everything) in the SIM tray.
Now it's not coming out. I can get it out halfway, but after that it's jammed, and I'm afraid of breaking the tray so I won't pull it out any further.
The SIM works fine when I push the tray back in, if that helps.
I really hope there's some way for this to be fixed and that this isn't a fatal issue. Never again will I put in a cut SIM in a phone again.
Might just be too thick, I know some Sim cards need to be sanded down to fit right. If it's stuck try maybe using something to push it down so it can slide past whatever's obstructing it.
Sorry to hijack your thread but does anyone know why there are two SIM card trays?
deadman3000 said:
Sorry to hijack your thread but does anyone know why there are two SIM card trays?
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Click to collapse
In the turbo 2? There's only one actually. One side is both Sim and SD card on the tray. The only one I've seen with two Sim trays is either the moto x play, or the droid maxx 2 but both have the second tray covered. I removed the one on an x play and was able to utilize it with a different ROM.
Alright I'll try that at the store. I'm not brave enough to do it myself, but the way you talked about it, it seems as if it can happen to anybody from time to time.
I'll update the situation in a few hours. (it's Sunday so the shops open late today, 11 am right now.)
gabloammar said:
Alright I'll try that at the store. I'm not brave enough to do it myself, but the way you talked about it, it seems as if it can happen to anybody from time to time.
I'll update the situation in a few hours. (it's Sunday so the shops open late today, 11 am right now.)
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what did you end up doing, i have the exact same issue.
Jaocagomez said:
what did you end up doing, i have the exact same issue.
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Click to collapse
Oh, I forgot to update the thread. My bad.
Well, everything's shot to ****.
I'm in Pakistan, so I went to a number of stores and everyone refused to do anything to the phone. The last guy tried to pry it out by putting a piece of plastic (he cut a plastic screen protector) inside the tray, but no luck. Then, at the same store, another guy looked at the phone. He was actually going to try and open it, but I stopped him. Then he said it'd probably be best if I didn't try anything with the phone, and that it'd be a shame if it stopped working in the process.
After this I had a trip to Indonesia a couple of weeks ago, and there were some stores there that were supposed to be authorised Motorola repair centres, but the couple I went to, said that Moto had ended their contracts with Indonesia and so they couldn't fix the phone either.
So for the moment, I'm stuck with the jammed tray. But hey, at least the SIM works. I think I can even get a microSD card inside if I need to. But it'll have to be a big one, because I get the feeling I won't be able to remove it if I ever have to.
I hope you, or anyone else, can solve the problem and let me know, so I can fix it too.
Damn the fact that Pakistan has no Moto repair. India does! Like they're right there. Across the border. But not here. Not in Pakistan.
Hope this helped.
Sister's friend went to England, and I handed her the phone to fix; she got it done at a Carphone Warehouse outlet -- where the phone was also purchased -- in 2 mins. I have no idea what the guy did but it's definitely fixable.
Sent from my XT1580 using XDA-Developers mobile app