Hi everybody. I've got a bit of a conundrum to get out of. I just need to know that my problem isn't extremely serious or that I can expect it to be resolved if I take it to a store tomorrow.
I put in a cut SIM (as opposed to an issued SIM that's proper-looking and everything) in the SIM tray.
Now it's not coming out. I can get it out halfway, but after that it's jammed, and I'm afraid of breaking the tray so I won't pull it out any further.
The SIM works fine when I push the tray back in, if that helps.
I really hope there's some way for this to be fixed and that this isn't a fatal issue. Never again will I put in a cut SIM in a phone again.
Might just be too thick, I know some Sim cards need to be sanded down to fit right. If it's stuck try maybe using something to push it down so it can slide past whatever's obstructing it.
Sorry to hijack your thread but does anyone know why there are two SIM card trays?
deadman3000 said:
Sorry to hijack your thread but does anyone know why there are two SIM card trays?
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In the turbo 2? There's only one actually. One side is both Sim and SD card on the tray. The only one I've seen with two Sim trays is either the moto x play, or the droid maxx 2 but both have the second tray covered. I removed the one on an x play and was able to utilize it with a different ROM.
Alright I'll try that at the store. I'm not brave enough to do it myself, but the way you talked about it, it seems as if it can happen to anybody from time to time.
I'll update the situation in a few hours. (it's Sunday so the shops open late today, 11 am right now.)
gabloammar said:
Alright I'll try that at the store. I'm not brave enough to do it myself, but the way you talked about it, it seems as if it can happen to anybody from time to time.
I'll update the situation in a few hours. (it's Sunday so the shops open late today, 11 am right now.)
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what did you end up doing, i have the exact same issue.
Jaocagomez said:
what did you end up doing, i have the exact same issue.
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Oh, I forgot to update the thread. My bad.
Well, everything's shot to ****.
I'm in Pakistan, so I went to a number of stores and everyone refused to do anything to the phone. The last guy tried to pry it out by putting a piece of plastic (he cut a plastic screen protector) inside the tray, but no luck. Then, at the same store, another guy looked at the phone. He was actually going to try and open it, but I stopped him. Then he said it'd probably be best if I didn't try anything with the phone, and that it'd be a shame if it stopped working in the process.
After this I had a trip to Indonesia a couple of weeks ago, and there were some stores there that were supposed to be authorised Motorola repair centres, but the couple I went to, said that Moto had ended their contracts with Indonesia and so they couldn't fix the phone either.
So for the moment, I'm stuck with the jammed tray. But hey, at least the SIM works. I think I can even get a microSD card inside if I need to. But it'll have to be a big one, because I get the feeling I won't be able to remove it if I ever have to.
I hope you, or anyone else, can solve the problem and let me know, so I can fix it too.
Damn the fact that Pakistan has no Moto repair. India does! Like they're right there. Across the border. But not here. Not in Pakistan.
Hope this helped.
Sister's friend went to England, and I handed her the phone to fix; she got it done at a Carphone Warehouse outlet -- where the phone was also purchased -- in 2 mins. I have no idea what the guy did but it's definitely fixable.
Sent from my XT1580 using XDA-Developers mobile app
Related
Decided to pop into town today and look for a new case for my shiny DHD showed the lady on the market but unfortunately no cases just yet. Got back to my car removed my phone and found my sim cover was missing, in a frantic rush I retraced my tracks had a chat with the lady on the market with no luck.. I'm now totally gutted! I did notice the cover was not a very good fit from the start.
Anyone know where I could get a replacement?
Thanks!
MrSkins said:
Decided to pop into town today and look for a new case for my shiny DHD showed the lady on the market but unfortunately no cases just yet. Got back to my car removed my phone and found my sim cover was missing, in a frantic rush I retraced my tracks had a chat with the lady on the market with no luck.. I'm now totally gutted! I did notice the cover was not a very good fit from the start.
Anyone know where I could get a replacement?
Thanks!
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That sucks, yesterday I went looking for a case but all I could find was a sock with micro-fibre lining (still a pretty poor fit), anywho getting to the point one shop I visited tried to squeeze my phone into a Krusell case, needless to say it didn't fit and my SIM cover was left behind inside the case. Fortunately I spotted it and retrieved it. Incidentally carphone warehouse advertise the Krusell cases as being compatible on their website, it's a lie I tells thee.
P.S. after giving up my search I went to GAME on oxford street and bumped into Jason Bradbury from The Gadget Show who had just been doing interviews about the Desire HD, and he seemed to like it. Funnily enough though he didn't seem all that knowledgable about technology.
Just realised my phone will not work without the sim cover(showing no signal), seems there are two electrical connectors which connect to my lost sim cover.. Even more gutted now!
If anyone knows where I can get one then please let me know... Thanks
You should contact HTC. They will hopefully understand and you can buy a new cover from them, if not get one free
Certified service/repair shops can also order you pretty much any part of the phone.
Thanks guys shall get onto it tomorrow
MrSkins said:
I did notice the cover was not a very good fit from the start.
Anyone know where I could get a replacement?
Thanks!
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OMG, I pactically had to find a pair of mole grips to get my cover off! You must have not replaced it properly as it really is a tight fit.
But I do hope you get a replacement soon mate, I can imagine how miserable it must be
Makes me wonder about the continuity of these things, I remember out of the box my cover just slid off with virtually no resistance. I have raised my issue with HTC and T-Mobile but still a little in "no man's land" After speaking to HTC and because the phone is new there seems to be no spares just yet, but they are trying to elevate my problem and hoping for a solution.
Sadly for now its back to my Satio which considering the brief affair with my DHD it’s like going from a Bugatti Veyron back to a steam powered Hillman Imp
Wrecked my Sim cover on day one!!
I was trying to take it off unsuccessfully. My fingers were not getting any purchase and were just sliding off the cover so i took a cloth and gripped the sides of the cover a little too firmly as it turned out. The cover came off and then promptly folded neatly in half. Noooooooooooooooooo! Luckily it did fit back on and the contacts meet so I still get reception and can use the phone, but there is an obvious crease down the back of the cover that will turn into an obvious split soon.
Granted I applied too much force, but I could not remove it otherwise. It is extremely thin and flimsy plastic and given the much touted 'build quality' of the single piece of metal backplate, the Sim cover is a joke.
So, I need a new one too. On my first day. Unbelievable. Let this be a warning. If you too have a Hulk-like grip, get someone else to remove the Sim cover for you.
Otherwise she is a beauty
Does anyones cover actually fit properly - i.e without a gap between it and the phone?
If anyone gets a minute could they post an image of their sim cover looking at the inside, I would like to cobble something together to get my phone running temporary
Big thanks..
Sim covers are being sent out of Thailand as we speak. I got this info from HTC NL, so I don't know whats up with UK.
Glad to receive my new cover soon .
Couple of pics of the sim cover for you. they dont seem to connect together. but there does seem to be something under the surface of the cover.
Thanks for posting the pics what a star! Yes it seems to not make a loop contact so bang goes my theory of a piece of foil...
Quick updats, just had a call from HTC they are sending me out a new cover very good service on their part and T-Mobile said they would send me out a new phone, a bit of an over kill me thinks. Both options are going through the motions and I shall need to cancel the T-Mobile option? Its the usual story waiting for a train and along comes.....
yeah, that was my first thought. im guessing its the antenna. no cover, no sim, no signal. at least your getting it sorted now. couple of days of no phone isnt the worst thing ever...well.
Images of inside of Sim Cover
As requested, pictures of inside of Sim cover. Please let us know if you find a supplier for a Sim cover, mine is not long for this world. Cheers Midge
Edit
Haha just noticed some pictures already posted, still its the thought..... Glad to hear HTC being helpful. I will try them for a new cover too.
I'm really surprised by this because mine, like a few others' was a real struggle to remove when I got it. Seems like an issue with some covers since the part it joins to will be strictly controlled.
Sent from my Desire HD using XDA App
Strange. I tested it on my Desire HD. Without the SIM-cover it still had full GSM/GPRS signal. Only HSDPA connection was lost.
With the cover on I get 3-5 bars HSDPA signal on this location.
Sorry to hear your news skins....Ive said it before it seems some have good ones, some have bad, mine is just fine, well its a bit too tight, bad quality control i reckon...hope you get it sorted soon.
Thanks for the pics, Interesting what was said about getting a signal with the cover off, I may just try it with 10 yards of foil trailing behind me, desperate measures
T-Mobile called earlier to say they are still out of stock and unknown when new DHD's will be in so I'm still waiting and keeping both options open to see which one arrives first.. Its getting there but been a damn long week so far!
I didn't use my samsung focus for a month and a bit. Now it won't recognize my sim card or ANY other one. Done tons of factory resets.
i think one of the prongs is broken
it looks like one of the 3 prongs is not where its supposed to be, you can see it in the left circle
One of the prongs broke in mine shortly after I bought it. You have to be VERY careful with the sim card. It's a really ****ty design for such an overpriced phone.
what did u do about it?
it is broken but easily repairable...
grasshoxda said:
what did u do about it?
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Returned it to AT&T and swapped it for a new one. If this was a $30 phone from Walmart I wouldn't care but it's really bad quality hardware for the $500 I actually paid for it. Bad enough that I'd consider it a manufacturer defect and, apparently, so did AT&T. I'm pretty amazed that more people don't have a problem with this considering I was being careful when it happened to me. Never felt any resistance like the prong was caught or anything, it just didn't work and when I pulled the sim card back out the prong was gone. I never put a sim card in the new phone. Good luck!
awesome thanks man! im with rogers so i hope i get a swap also. i dont have the receipt tho
and they wouldnt do **** for me. told me to call the rogers1 number
called 1888 rogers1 , they are sending me a replacement in 3-5 business days
markgamber said:
Returned it to AT&T and swapped it for a new one. If this was a $30 phone from Walmart I wouldn't care but it's really bad quality hardware for the $500 I actually paid for it. Bad enough that I'd consider it a manufacturer defect and, apparently, so did AT&T. I'm pretty amazed that more people don't have a problem with this considering I was being careful when it happened to me. Never felt any resistance like the prong was caught or anything, it just didn't work and when I pulled the sim card back out the prong was gone. I never put a sim card in the new phone. Good luck!
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Replaced the SIM for more than 10 times, never had a problem.
So my wife wanted to shove her iphone microsim into my phone because her phone was out of battery, and for some reason the micro sim tray got caught in the sim connector slot. I was not able to get it out gently. I finally yanked it out, and I now broke off a tiny bit of the connector.
I have found this http://www.parts4repair.com/samsung-galaxy-note-sim-connector/ for sale and was wondering if I should attempt to do this myself.
Has anyone had any experience with this repair? I have been trying to look for something online that features a tear down, but I have not found anything that involves the sim connector.
i couldn't stop laughing...last week my wife tried to do same with my note, thankfully i had seen her and stopped it..
better give it to service center, enough damage is already done
Sounds like it was you who wrecked it by yanking. Don't blame your wife!
Sent from my superior GT-N7000 using Tapatalk
i did the same yesterday i took it to samsung service center, it will take one working day to be fixed, they will change the connector for 40$, going to collect it tomorrow.
update: they just called me, gonna collect it now.
suomaf said:
So my wife wanted to shove her iphone microsim into my phone because her phone was out of battery, and for some reason the micro sim tray got caught in the sim connector slot. I was not able to get it out gently. I finally yanked it out, and I now broke off a tiny bit of the connector.
I have found this http://www.parts4repair.com/samsung-galaxy-note-sim-connector/ for sale and was wondering if I should attempt to do this myself.
Has anyone had any experience with this repair? I have been trying to look for something online that features a tear down, but I have not found anything that involves the sim connector.
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Hah Dude! I had the EXACT SAME THING. The goddamn thing got stuck, i got mad and ripped it out. The pin (middle on) broke off and then the phone did not recognize my sim card.
I was so mad cuz it was the first day I had the phone.
Anyway, just return it to samsung repair center.. they fixed mine for free.
State something in the lines of ''When I placed the simcard I noticed it wasn't recognized. When I removed the simcard, it turned out the middle pin was missing''
Multibillion dollar company, they won't look any further and replace ur phone.
Goodluck.
so u havent told us if your wife is still alive xD
Sent from my GT-N7000 using XDA
so basically you pulled it out and damaged it but blame the wife for putting a microsim in there.....right
I did the same thing on my old Nexus S and sent it to Samsung to repair. Got it back last week. I was messing with my phones and switching Sims and got frustrated and yanked it out therefore breaking the Sim tray connectors.
Sent From My Galaxy Note
LOL you guys...
What did you expect ?
Just go ahead and send your phone back to Samsung and your wife (soon to ex-wife because of "random" kidnapping) off to Siberia where she'll learn NEVER to touch a mans phone... ever (unless it's to say how big it is then promptly put it down).
on a side note I heard transporting human bodies is quite cheap, as long as you ship in bulk
Hehe I am not blaming the wife per se, I have gone and bought the replacement sim connector. It's less than a buck, so I just bought 2 just in case it happens again.
I am in a country where service center or warranties are just not possible. So its pretty much diy and buyer beware.
If I get it and don't stuff it up, will update with photos.
Sent from my GT-N7000 using Tapatalk
Same exact case here. Last week. Living in Spain. I had to send it to the Samsung Care Center in Pontevedra. 27€, but i had it back in one day.
This bloody pins are made of butter. Don't worry you'll get it fixed.
k!DDa said:
so u havent told us if your wife is still alive xD
Sent from my GT-N7000 using XDA
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LOL
suomaf, replace it yourself. Galaxy S, Galaxy S2 and Galaxy Note are pretty easy to disassembling. Here is video tutorial:
http://www.youtube.com/watch?v=UFDr3PQMTxw
oh sure the phone is easy to disassemble but replacing the sim tray is not as easy as it is being talked about on here...
if samsung wont do it... pm me i can fix it..ive already done 2 from members on xda and i promise it was as good or better than samsung....
and for those who think its like older galaxys that was a separate unit that plugged in..not this one its soldered to the board and it is in quite tight quarters...
just trying to help avoid a catastrophe and give someone an option that might not have been there... btw i have 22 yrs board level repair experience just for any that might be thinking i didnt know what i was talking about...
Lmfao: D
Sent from my GT-N7000 using xda premium
I nearly had the same happen to me the other day ! obviously quite a common occurrence. I was removing the Micro SIM holder, it got halfway out and then the Micro SIM fell out of the holder and the Holder was catching on something - fortunately I guessed what was going on here so was VERY careful - I managed to get the SIM back into the holder then slot the whole thing back in , then remove it again (easy once the SIM was in place )
Bloody glad I was on the ball and didn't just give it a sharp tug now I've read this !
samsung service center location in US
Hi,
Can you tell me where the Samsung service location is? I am in SF bay area. I have the same problem on my international version (N7000). I would rather have it repaired at a Samsung location instead of some cell phone shops that only know how to replace iphone screens.
$40 seems very reasonable.
Thanks in advance.
1902 said:
i did the same yesterday i took it to samsung service center, it will take one working day to be fixed, they will change the connector for 40$, going to collect it tomorrow.
update: they just called me, gonna collect it now.
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My wife saw me reading this on my galaxy and we both laughed. I she is not touching this phone lol
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getharoon said:
My wife saw me reading this on my galaxy and we both laughed. I she is not touching this phone lol
Sent from my GT-N7000 using Tapatalk 2
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I was going to post and i read yours +1
My girl touches my note and she gets a nice firm pimp slap! Baby powder and all
Sent from my GT-N7000 using Tapatalk 2
I bought the phone reasonably new off Craigslist as a travel/GPS phone in the summer of 2010 and it worked OK for six months or so. Then I decided it would be a good idea to re-flash it and ended up bricking it to a point where it would buzz when turning off and then turn off immediately. Fortunately, an e-mail to HTC later, they asked me to send it to their repair center in Texas and fixed it the same day they received it and sent it back. Not a penny charged to me and I didn't even think the phone was in warranty. I basically got back my old phone flashed back to default and it worked beautifully.
About nine months ago I went abroad to the Netherlands and the phone was working good as new with a Vodafone SIM card. It worked until December 2011 when I returned to the States, turned it off and put it away in a drawer. Before anyone asks - never dropped it, not a drop of water has ever touched it, it was working just fine. Six months later (otherwise known as a month ago), I traveled again, but now, having had my iPhone4 unlocked, barely had the need for the HTC. However, I am about to make a trip to a country where I will need GPS and won't have an iPhone data plan, so I figured I'd turn on the Leo and check that it was still functioning.
It wasn't. It wouldn't even register a yellow light when charging. Soft reset impossible, so was hard reset. My friend, whom I got the idea to get the HD2 from in the first place, had a couple of spare batteries and a plug-in charger. I tried both replacements (charged in the wall unit) - no dice. I called HTC and they called it an end-of-life product and refused to even have me send it in to get checked, so I took it to a repair shop and was told I would likely need a replacement motherboard. Checking eBay there isn't one damned thing called an HTC HD2 motherboard. So what do I do? What can be the problem and how can I replace the board? Is there a site that deals in OEM HTC parts or is there a part model I should be looking for? Or would I even be able to fix it myself without a soldering iron? I guess my other solution would be to sell it as is for the remaining parts, but it's a great GPS if nothing else, so I don't want to give up on it quite yet...
highlanderfil said:
I bought the phone reasonably new off Craigslist as a travel/GPS phone in the summer of 2010 and it worked OK for six months or so. Then I decided it would be a good idea to re-flash it and ended up bricking it to a point where it would buzz when turning off and then turn off immediately. Fortunately, an e-mail to HTC later, they asked me to send it to their repair center in Texas and fixed it the same day they received it and sent it back. Not a penny charged to me and I didn't even think the phone was in warranty. I basically got back my old phone flashed back to default and it worked beautifully.
About nine months ago I went abroad to the Netherlands and the phone was working good as new with a Vodafone SIM card. It worked until December 2011 when I returned to the States, turned it off and put it away in a drawer. Before anyone asks - never dropped it, not a drop of water has ever touched it, it was working just fine. Six months later (otherwise known as a month ago), I traveled again, but now, having had my iPhone4 unlocked, barely had the need for the HTC. However, I am about to make a trip to a country where I will need GPS and won't have an iPhone data plan, so I figured I'd turn on the Leo and check that it was still functioning.
It wasn't. It wouldn't even register a yellow light when charging. Soft reset impossible, so was hard reset. My friend, whom I got the idea to get the HD2 from in the first place, had a couple of spare batteries and a plug-in charger. I tried both replacements (charged in the wall unit) - no dice. I called HTC and they called it an end-of-life product and refused to even have me send it in to get checked, so I took it to a repair shop and was told I would likely need a replacement motherboard. Checking eBay there isn't one damned thing called an HTC HD2 motherboard. So what do I do? What can be the problem and how can I replace the board? Is there a site that deals in OEM HTC parts or is there a part model I should be looking for? Or would I even be able to fix it myself without a soldering iron? I guess my other solution would be to sell it as is for the remaining parts, but it's a great GPS if nothing else, so I don't want to give up on it quite yet...
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Insisting to look up on ebay will get you eventually to success, but a good working MB may be purchased up to 70-80USD.
Replacing it needs no soldering, but I wouldn't recommend to DIY if you're doing this first time in your life!
But if you feel confident(and a bit lucky), watching some good videos about, may help you fulfill this job.
Good luck!
bib*oops said:
Insisting to look up on ebay will get you eventually to success, but a good working MB may be purchased up to 70-80USD.
Replacing it needs no soldering, but I wouldn't recommend to DIY if you're doing this first time in your life!
But if you feel confident(and a bit lucky), watching some good videos about, may help you fulfill this job.
Good luck!
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Thanks. Looks like I might just be better off selling it for parts.
highlanderfil said:
Thanks. Looks like I might just be better off selling it for parts.
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If so, I'm interested in!
PM me, we could work it out...
Do you happen to have insurance on the phone? If you have a plan through someone like tmobile and you have insurance you could always file through them. You could also look for one on ebay that has a cracked screen or something like the charger port when up. That way you could get the motherboard you need. Just make sure the phone is in good condition otherwise. I know someone in the past had a problem and if i remember correctly they couldn't find it. I think but dont quote me that this was the motherboard..when it has the pcb board (printed circuit board) attached. Found here. This was years ago so please consult someone else before buying. Amazon also has a lot of parts you can order so looking there might be useful.
phone was working fine, I updated to 4.5.5 after reboot the phone would not connect to a mobile network said emergency calls only. spoke to OnePlus suspiciously instantly telling me to contact my provider. I did, said everything was fine on there end, tried my SIM in another phone same emergency calls only. Got a different SIM to work on my oneplus so gave the benefit of the doubt. got my lazy butt down to the store to get a replacement SIM, it worked then about an hour ago stopped again. When I called back to tell them the new one was also broken they tried to fob I me off with 'have you spoke to your carrier's no matter what I want a new phone as this one is defective. I spoke to a manger the turn around is going to take all week! I offered to purchase a new one but they can't assure me it will ship tomorrow even if I pay the extra shipping. of the 2 packages I ordered the quickest was 4 days with the expedited shipping, I'm just outside london. should I get another brand? I do like the PHONE the service is poor. others have had similar issues appently, which means when they told me to speak to the carrier they where deceiving me. Ok just wrote that and now it's back up again, rebooted and gone again..... Can't be asked to inform OnePlus they do not seem to care.
So new phone or replace this OnePlus 5? Not impressed with the level of sevice
infineite said:
phone was working fine, I updated to 4.5.5 after reboot the phone would not connect to a mobile network said emergency calls only. spoke to OnePlus suspiciously instantly telling me to contact my provider. I did, said everything was fine on there end, tried my SIM in another phone same emergency calls only. Got a different SIM to work on my oneplus so gave the benefit of the doubt. got my lazy butt down to the store to get a replacement SIM, it worked then about an hour ago stopped again. When I called back to tell them the new one was also broken they tried to fob I me off with 'have you spoke to your carrier's no matter what I want a new phone as this one is defective. I spoke to a manger the turn around is going to take all week! I offered to purchase a new one but they can't assure me it will ship tomorrow even if I pay the extra shipping. of the 2 packages I ordered the quickest was 4 days with the expedited shipping, I'm just outside london. should I get another brand? I do like the PHONE the service is poor. others have had similar issues appently, which means when they told me to speak to the carrier they where deceiving me. Ok just wrote that and now it's back up again, rebooted and gone again..... Can't be asked to inform OnePlus they do not seem to care.
So new phone or replace this OnePlus 5? Not impressed with the level of sevice
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I`am running 2 sim cards and i`am running 4.5.5 and no issue so far. All working flawless. Have you tried other simcards (friends or family) to see if the issue remains?
I did try in other devices. I am only using 1 SIM slot, it has broken 2 different SIM cards in the same slot. Sorry I am poo at explaining things
infineite said:
I did try in other devices. I am only using 1 SIM slot, it has broken 2 different SIM cards in the same slot. Sorry I am poo at explaining things
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Sounds like a hardware issue to me, i'd suggest you visit a OnePlus authorized service center and get that checked out. Replace the slots maybe? And if it's not a possibility then replace the phone.
Thanks for the replies. I have decided to return the phone and get something different. The customer service was nothing but deceitful, they knew others where having similar issues and tried to blame the carrier 3 times. If they where honest from the start I would get a new one. Thanks for the second opinion have a lovely day guys