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I got my G1 @ the end of January, and I have never dropped it or anything, there is not 1 scratch on it. The problem im having is with the space bar, when I press it, sometimes it doesnt register, and when it does it usually registers as I pressed it twice, and its getting annoying. I should be able to get a new 1 without having to pay right? Its under warranty(should b) and I have insurance(u still have to pay, idn y I have it), but I should be able to get a free new 1 with my warranty right?
You want get a NEW one...but you will get a use one.
yes you are something similar happend to my wife G1 called tmobile explain the problem and they send her a new one like in 3 days free shipping.
soloxp said:
You want get a NEW one...but you will get a use one.
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Im pretty sure they wont send me a used one, they still make the G1
Perrosky said:
yes you are something similar happend to my wife G1 called tmobile explain the problem and they send her a new one like in 3 days free shipping.
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Thanks, hopefully they will do the same for me
Okay, so lemme put my input on this...
I've been a T-Mo customer of 5 yrs, and have had 6 or 7 G1's since launch (creaky screen, bad WiFi MAC addresses, trackball stopped working). So i can tell you, that you will almost DEFINITELY get a used one, they typically don't ship new ones out if they have "reconditioned" ones in stock. You really won't notice the difference, honestly. But the first thing you MUST do, is reflash the original OS onto it, they will charge your account full price of the G1 if they find you have broken the software warranty by installing a rooted or other than official build on the device. So be prepared to do that.
flamingblue8z said:
Okay, so lemme put my input on this...
I've been a T-Mo customer of 5 yrs, and have had 6 or 7 G1's since launch (creaky screen, bad WiFi MAC addresses, trackball stopped working). So i can tell you, that you will almost DEFINITELY get a used one, they typically don't ship new ones out if they have "reconditioned" ones in stock. You really won't notice the difference, honestly. But the first thing you MUST do, is reflash the original OS onto it, they will charge your account full price of the G1 if they find you have broken the software warranty by installing a rooted or other than official build on the device. So be prepared to do that.
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[email protected] pretty gay if I get a used one, I kno I wont notice, but I like having things like my phone new, but yea I kno about flashing back the original rom etc
Think of it this way. Whatever the phone was exchanged for, they replaced. As well as any scratched/cracked plastic parts that may have been on the other phone. They do everything they can to make it LOOK new. But remember this, too, you'll have to keep your original back. And trust me, mine looks like crap, it's the original one i got on October 20th. With a phone I got in like, March. So it looks off with the colors. But there's not much that can be done about that, because they pretty much never send a new one out. And for the longest time, you couldn't even do exchanges on White or Black ones because they had NO stock to replace it with, simply because they were selling so many of them, they couldn't put any into the replacement pool, new or old. But I have a bronze, so I've never had to worry about that, there's tons of those to recirculate. But trust me, you won't notice any difference, any problems (like the creaky screen) that have had any kind of revision to the whole device, will be done already, so many parts will be new. Maybe the internals are the only old part, but you won't notice that either, because they're putting the same stuff in the ones released in October that they're putting in them now. You'll be good. Plus, they might have 1.5 already on the device when you get it, so you may be in a better spot than the rest of us.
Yeah, reconditioned/refurbished.
flamingblue8z said:
Think of it this way. Whatever the phone was exchanged for, they replaced. As well as any scratched/cracked plastic parts that may have been on the other phone. They do everything they can to make it LOOK new. But remember this, too, you'll have to keep your original back. And trust me, mine looks like crap, it's the original one i got on October 20th. With a phone I got in like, March. So it looks off with the colors. But there's not much that can be done about that, because they pretty much never send a new one out. And for the longest time, you couldn't even do exchanges on White or Black ones because they had NO stock to replace it with, simply because they were selling so many of them, they couldn't put any into the replacement pool, new or old. But I have a bronze, so I've never had to worry about that, there's tons of those to recirculate. But trust me, you won't notice any difference, any problems (like the creaky screen) that have had any kind of revision to the whole device, will be done already, so many parts will be new. Maybe the internals are the only old part, but you won't notice that either, because they're putting the same stuff in the ones released in October that they're putting in them now. You'll be good. Plus, they might have 1.5 already on the device when you get it, so you may be in a better spot than the rest of us.
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What do u mean id have to keep my original back? my whole phone has shield skinz so it wuld suck since I have 2 take it off and get a new 1, but idc bout the 1.5 since im usings Haykuros anyway
I dunno anything about that skin or anything (it took me a lot for me to get a rubber skin for my iPod), but yes, you keep YOUR original back that was shipped with the first G1 you bought, and they (for the 5 years I've been with T-Mobile) send you just the phone. No battery, no back cover, no SD card, no accessories. You get a little brown box with 2 foam inserts, and freely bouncing inside that is your replacement G1. You put all your original stuff into that G1, and put your original G1 into the box, slap the return label on top of the shipping label, put the tamper evident sticker over the part where the box opens, and take it to a UPS center. Or you could pay like, 10 bucks or whatever for UPS to pick it up (i coulda sworn back in 2004 they would come get it without you having to pay, but the world/economy has changed since 2004)
My USB went faulty and they sent me a replacment last month or so. I called Tmo about it and they conected me to a Blackberry rep. No idea why it was Blackberry rep that took care of me but whatever. He also even said he'll send me a new one. Sure enough 3 days later a new one showed up. It had the plastic screens on the lcd and back. When I pulled the plastic off the back, it wasnt rubbed or scratched from opening and closing the screen.
flamingblue8z said:
I dunno anything about that skin or anything (it took me a lot for me to get a rubber skin for my iPod), but yes, you keep YOUR original back that was shipped with the first G1 you bought, and they (for the 5 years I've been with T-Mobile) send you just the phone. No battery, no back cover, no SD card, no accessories. You get a little brown box with 2 foam inserts, and freely bouncing inside that is your replacement G1. You put all your original stuff into that G1, and put your original G1 into the box, slap the return label on top of the shipping label, put the tamper evident sticker over the part where the box opens, and take it to a UPS center. Or you could pay like, 10 bucks or whatever for UPS to pick it up (i coulda sworn back in 2004 they would come get it without you having to pay, but the world/economy has changed since 2004)
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Damn I guess things do change, when I had a Sidekick 2, my keyboard got messed up, so I called, they sent me a brand new 1 with everything, new sim card, a brand new unopened box, I put my old 1 in the pouch they gave me with the shipping label for it, and I left it outside for the mailman. Y cant we have that now?
Sistum Id said:
My USB went faulty and they sent me a replacment last month or so. I called Tmo about it and they conected me to a Blackberry rep. No idea why it was Blackberry rep that took care of me but whatever. He also even said he'll send me a new one. Sure enough 3 days later a new one showed up. It had the plastic screens on the lcd and back. When I pulled the plastic off the back, it wasnt rubbed or scratched from opening and closing the screen.
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Mayb I gotta ask 4 a Blackberry rep then?
Actually it doesn't matter either way who u ask for... the PDA Group of support is officially the WinMo/BlackBerry/Android reps now... they do not have a SPECIFIC place in support for the G1. Sometimes they'll say G1, but trust me, i have the direct 877 number... Try it urself, 877-816-8601. Little did the rep realize that gave that number to me, it puts you in FRONT of any que on the phones. So you get to a rep in under 3 minutes. =) Shh, i didn't give that out though. At any rate, things have changed in years, and the Sidekick II (had one of them, and a 3, and an MDA, Wing, and now have SK 2008, SK Slide, WebConnect AND a G1) was a completely self-contained, sealed device like the iPhone. All you did was slide a SIM card in under the bumper and everything else was for T-Mobile to fix if something went bad. Which was rare on the SKII (mine never had a problem over a yr period)
flamingblue8z said:
Actually it doesn't matter either way who u ask for... the PDA Group of support is officially the WinMo/BlackBerry/Android reps now... they do not have a SPECIFIC place in support for the G1. Sometimes they'll say G1, but trust me, i have the direct 877 number... Try it urself, 877-816-8601. Little did the rep realize that gave that number to me, it puts you in FRONT of any que on the phones. So you get to a rep in under 3 minutes. =) Shh, i didn't give that out though. At any rate, things have changed in years, and the Sidekick II (had one of them, and a 3, and an MDA, Wing, and now have SK 2008, SK Slide, WebConnect AND a G1) was a completely self-contained, sealed device like the iPhone. All you did was slide a SIM card in under the bumper and everything else was for T-Mobile to fix if something went bad. Which was rare on the SKII (mine never had a problem over a yr period)
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Ahaha thanks 4 [email protected] number, and yea I owned 2 Sidekick IIs(1 replacement), 2 Sidekick 3s(friend gave me 1, and I bought 1), a Wing, and now G1, and I love my G1 the most, the Sidekicks kinda got old for me, and every1 around me started gettin them so I had to change [email protected]
just gonna throw this out there, if you make a big enough deal and blabber on about your loyalty to them as a customer they will eventually send you a "full kit" just to shut you up(i know it i did it once) that way you will be recieving a brand new phone straight out of the box no one has ever touched anything on it.
Well THAT is interesting. I go on and on for 10 mins about how loyal of a customer I am and they've NEVER sent me a full kit. Damn. I even told them the back to my G1 isn't staying on as easily anymore and they told me I'll have to BUY one... Right.
i've been with t-mobile for 7 or 8 years and been with AT&T for 3
So today I realized I needed the dust under my screen cleaned and the speaker fixed and and the worn buttons replaced. When I went in my phone was running fresh 2.0d with rosie, and some of my own tweaks (theme). Even though it voided my warranty they still replaced the screen and buttons. I am still trying to see if they fixed the speaker too (earpiece) but I wasn't able to boot because they busted my 8gb sd card... I was pissed so I took it back but the rep there said they couldn't replace it because I bought it as BestBuy. But I then talked to the repair guy and he said he would replace it, which he did.
Anyways, I guess the point here is that sprint doesn't care if you are rooted, hacked, tweaked or retarted. They still will repair your phone! This was at sprint in Emeryville (CA) btw.
Also, I have one question; I was a new Sprint customer when I bought my hero, and online, it says I am eligible for an upgrade. It has said this since the day I got my phone... Is this normal?
... and they cleaned the dust/ replaced your broken stuff for free, right? ive been trying to get my phone's dust removed, but it seems like all these stores say that they've never heard of it, or it counts as cosmetic.
gmelchert said:
So today I realized I needed the dust under my screen cleaned and the speaker fixed and and the worn buttons replaced. When I went in my phone was running fresh 2.0d with rosie, and some of my own tweaks (theme). Even though it voided my warranty they still replaced the screen and buttons. I am still trying to see if they fixed the speaker too (earpiece) but I wasn't able to boot because they busted my 8gb sd card... I was pissed so I took it back but the rep there said they couldn't replace it because I bought it as BestBuy. But I then talked to the repair guy and he said he would replace it, which he did.
Anyways, I guess the point here is that sprint doesn't care if you are rooted, hacked, tweaked or retarted. They still will repair your phone! This was at sprint in Emeryville (CA) btw.
Also, I have one question; I was a new Sprint customer when I bought my hero, and online, it says I am eligible for an upgrade. It has said this since the day I got my phone... Is this normal?
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It depends on the store. If they actually take a look at your phone and the tech's feeling grumpy, he'll tell you you're screwed. It's usually safer to just take it back to stock before turning it in for repair work.
Also, if you had an 8gb SD card make sure the one they replaced it with is the same class. If you had a class 6 card, you might be using a class 4 now.
Technically I don't think you're supposed to be eligible for an upgrade as soon as you start your account, but who knows? It might be some new marketing thing Sprint has come up with. I've been with Sprint for 12 years now, so I miss out on the new stuff.
gmelchert said:
So today I realized I needed the dust under my screen cleaned and the speaker fixed and and the worn buttons replaced. When I went in my phone was running fresh 2.0d with rosie, and some of my own tweaks (theme). Even though it voided my warranty they still replaced the screen and buttons. I am still trying to see if they fixed the speaker too (earpiece) but I wasn't able to boot because they busted my 8gb sd card... I was pissed so I took it back but the rep there said they couldn't replace it because I bought it as BestBuy. But I then talked to the repair guy and he said he would replace it, which he did.
Anyways, I guess the point here is that sprint doesn't care if you are rooted, hacked, tweaked or retarted. They still will repair your phone! This was at sprint in Emeryville (CA) btw.
Also, I have one question; I was a new Sprint customer when I bought my hero, and online, it says I am eligible for an upgrade. It has said this since the day I got my phone... Is this normal?
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most techs don't care as ive met a few with rooted hero's.
justinisyoung said:
... and they cleaned the dust/ replaced your broken stuff for free, right? ive been trying to get my phone's dust removed, but it seems like all these stores say that they've never heard of it, or it counts as cosmetic.
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totally free
U can upgrade at any time but youll get 75 credit on a new phone after a year and 150 after 2 years
smw6180 said:
Also, if you had an 8gb SD card make sure the one they replaced it with is the same class. If you had a class 6 card, you might be using a class 4 now.
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yeah I had a class 2 and got a class 2 lol I was hoping they might give me a class 4 or 6.. haha
I bought a class 10 16gb a few months ago, but even though it was "SDHC" not "SDXS" or whatever it's called, it was still classified as "SD 3.0". the hero only has support for 2.0... I am hoping that the EVO supprts 3.0 because that card cost me $100. stupid I know.
98classic said:
U can upgrade at any time but youll get 75 credit on a new phone after a year and 150 after 2 years
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it says I am eligible for $150 upgrade. They also told me I don't have to renew when I upgrade because I just did to get a corp discount
gmelchert said:
it says I am eligible for $150 upgrade. They also told me I don't have to renew when I upgrade because I just did to get a corp discount
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Ahhh corp account explains it, my old account was like that, didnt have to wait for the credit but they were all phones for workers so their phones were worth like 49.99 lol
yeah dust is a known issue we will clean it out for free unless you are annoying about it...there are some people that are like SUCH A DUMB PHONE LETS DUST GET UNDER THE SCREEN...and they are really picky about like 3 specs of dust at the bottom of the screen...its not something we have to do, its cosmetic so just be nice to the repair guys.
98classic said:
Ahhh corp account explains it, my old account was like that, didnt have to wait for the credit but they were all phones for workers so their phones were worth like 49.99 lol
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I just got the corp upgrade though, and I've had the $150 upgrade status since I got the Hero in November. Plus they still have the Pre and and moment and other phones like that on the list. Evo here I come! haha
Go and upgrade the phone. I've done this a few times. Then send me your old hero
So they can replace the silver section with the home/arrow/menu buttons on it? Mine is starting to chip but thought I might have to just deal.
srb7215 said:
So they can replace the silver section with the home/arrow/menu buttons on it? Mine is starting to chip but thought I might have to just deal.
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yup! I didn't even ask em too. it was nice.
jerry43812 said:
Go and upgrade the phone. I've done this a few times. Then send me your old hero
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haha when the evo comes out sure!*
*at the expense of $200 lol
gmelchert said:
I just got the corp upgrade though, and I've had the $150 upgrade status since I got the Hero in November. Plus they still have the Pre and and moment and other phones like that on the list. Evo here I come! haha
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Did you buy your Hero at Best Buy? I got mine at Best Buy and have always had the $150 discount available on the Sprint website. My wife got hers at a Sprint store and doesn't have the discounted upgrade option.
Digitaltigre said:
Did you buy your Hero at Best Buy? I got mine at Best Buy and have always had the $150 discount available on the Sprint website. My wife got hers at a Sprint store and doesn't have the discounted upgrade option.
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Yeah I did get mine at bestbuy. thats weird. you would think they would advertise that haha
gmelchert said:
Yeah I did get mine at bestbuy. thats weird. you would think they would advertise that haha
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I got mine as Best Buy and it did indeed use my upgrade price, which removed it from the site.
wish i had your tech, my mini usb port charges sometimes and ive totally lost audio through it. ive gone 3 different times hoping to get a different tech or person helping me and everytime i have gone they tell me A. it has a headphone jack, you dont need audio from your ExtUSB and B. it shows it charges now, so it works. They recommended I borrow a phone from a friend until i can afford to buy a new one...
Im cancelling my contract and going back to ATT, its not worth it to save money on my bill if I have to constantly dish out money for new phones.
i wouldnt do that.. come on. you ave the evo coming out in a couple months.
Sent from my MatrixROM using the XDA mobile application powered by Tapatalk
so your saying i can take my phone in and get my phone fixed. end button paint off and also alot of dust.
Sent from my HERO200 using the XDA mobile application powered by Tapatalk
I don't know what to do. Backstory of this is, I bought the Droid 1 back in August. Went through 2 (refurb) of those before I switched to the D2 when it came out. Went through 6 of those for various reasons, all refurbished as well. The manager at my store decided it was time to try me on a new device, so I chose the Fascinate. I got the refurbished device in the mail and it worked great until I placed a call; the microphone was busted inside of it. I went back up to the store to place yet ANOTHER order for a refurbished unit. I got home last night and the phone locked up and overheated to the point where I burned my finger by touching it. I removed the battery and SD card and left it to sit overnight.
I just tried the battery, works fine in the other Fascinate I have. Vice versa, doesn't work. My SD card doesn't work anymore either, it just heats up to the point where it's too hot to touch inside the card reader (it also boot loops my D2, meaning internal error). Tried it in two other computers and about to try it in my old Blackberry.
I don't know what to do. I don't want any more refurbished phones from Verizon. Hell, at this point I don't want anything from Verizon. I'm tempted to jump ship because of all of this. I can't find anything in their policy about a lemon law or anything of the sort.
What could I do at this point?
Get another refurbished, sell the damn thing and pay for a brand new one lol.
Its not Verizons fault you got poop phones. The only refurbished i ever got from Verizon was perfect (D1).
Keep trying and you will find some light at the end of the tunnel haha.
Good luck
Sent from my SCH-I500 using XDA App
I am thinking. ..if u have been using ur same memory card all this time....that it may have been the cause of all ur problems.....
Sent from my SCH-I500 using XDA App
yikes that sucks man
Been seeing a lot of sdcard issues. Caused me to go get a new one so I didn't get burned. Get it? get burned.
good day. From the Fascinate sporting the XDA app.
It also sounds like you may have power issues at home. Have you checked your power at home to make sure that it's 110V vac and 60 hz? That sounds like a possible issue too. You may be frying your phones.
http://www.johnsphones.com/
Sent from my SCH-I500 using XDA App
Lulz!!!!!!!!
Sent from my SCH-I500 using XDA App
I HIGHLY doubt you've been able to go through 6 D1's that had GENUINE manufacturer defects....its ALWAYS user error at that point....
The problem is lazy VZW reps (or doing it over the phone is pretty easy too) who don't properly troubleshoot your phone....
It sounds like a memory card indeed thats frying your phone.
And since you went from a D1 to a Fascinate, both of which have a 16 giger in them, I would bet you've been using this same card in all phones, thus solely blaming Verizon for an issue that both you and them didn't think of....
Get a new memory card, and see if that fixes it.
And try plugging in your phone at the store, and see it has any effect on it.
Daswolven said:
http://www.johnsphones.com/
Sent from my SCH-I500 using XDA App
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Too many buttons...
Daswolven said:
http://www.johnsphones.com/
Sent from my SCH-I500 using XDA App
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I don't know... I think that address book looks kind of complicated.
mexiken said:
I HIGHLY doubt you've been able to go through 6 D1's that had GENUINE manufacturer defects....its ALWAYS user error at that point....
The problem is lazy VZW reps (or doing it over the phone is pretty easy too) who don't properly troubleshoot your phone....
It sounds like a memory card indeed thats frying your phone.
And since you went from a D1 to a Fascinate, both of which have a 16 giger in them, I would bet you've been using this same card in all phones, thus solely blaming Verizon for an issue that both you and them didn't think of....
Get a new memory card, and see if that fixes it.
And try plugging in your phone at the store, and see it has any effect on it.
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As would I, but I know what I'm doing when it comes to phones. On a side note, I see there was confusion. I went through two D1's before returning it and getting the D2 within the 30 days. The first D1 had a microphone issue out of the box. The other D2s all hardware issues such as screen not responding to touch, microphone busted, speaker busted, etc. It had nothing to do with software, and I don't mistreat my devices at all. Enough of that though..
I have been using the same SD card that came with my very first D1, the 16GB all the way until now. I wasn't aware that an external media card could cause the phone to have an internal error and overheat to the point of bricking both the card and the device itself, nor have I ever heard of it.
In any case though, my replacement unit arrived today and I took it, the old unit, and my card up to the store to which I was greeted with a brand new 16GB card out of the box for no cost at all. VZ customer service rocks, I'll never say otherwise, but I will have to question the quality of their inspection protocols when they're getting ready to ship out a refurbed unit.
RacerXFD said:
It also sounds like you may have power issues at home. Have you checked your power at home to make sure that it's 110V vac and 60 hz? That sounds like a possible issue too. You may be frying your phones.
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Interesting you mention this, I have been using the same charger from my BlackBerry Storm [1] for all of my phones. It's never cause a problem before (I figured if it acted up I'd switch it out) but see the thing is, it wasn't connected to the charger when it overheated so I don't see how that could have happened. I see that perspective and I'm going to look into it. If that's the case, then I need the actual Samsung charger as I only have my D2 charger from the box.
Daswolven said:
http://www.johnsphones.com/
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Hahaha! That's perfect! That's just what I need, although I'm very sure Murphy's Law would certainly follow me unto that phone as well.
drburke said:
As would I, but I know what I'm doing when it comes to phones. On a side note, I see there was confusion. I went through two D1's before returning it and getting the D2 within the 30 days. The first D1 had a microphone issue out of the box. The other D2s all hardware issues such as screen not responding to touch, microphone busted, speaker busted, etc. It had nothing to do with software, and I don't mistreat my devices at all. Enough of that though..
I have been using the same SD card that came with my very first D1, the 16GB all the way until now. I wasn't aware that an external media card could cause the phone to have an internal error and overheat to the point of bricking both the card and the device itself, nor have I ever heard of it.
In any case though, my replacement unit arrived today and I took it, the old unit, and my card up to the store to which I was greeted with a brand new 16GB card out of the box for no cost at all. VZ customer service rocks, I'll never say otherwise, but I will have to question the quality of their inspection protocols when they're getting ready to ship out a refurbed unit.
Interesting you mention this, I have been using the same charger from my BlackBerry Storm [1] for all of my phones. It's never cause a problem before (I figured if it acted up I'd switch it out) but see the thing is, it wasn't connected to the charger when it overheated so I don't see how that could have happened. I see that perspective and I'm going to look into it. If that's the case, then I need the actual Samsung charger as I only have my D2 charger from the box.
Hahaha! That's perfect! That's just what I need, although I'm very sure Murphy's Law would certainly follow me unto that phone as well.
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Your BB charger should be exactly the same as the samsung. Both are micro-usb standard. In a world where everything works as intended this shouldn't be a problem. However, there is definitely something going on. You could be charging the phone on unstable power. The memory card could be bad. You have a verizon rep out to get you. Regardless, the probability of having as many factory defective phones as you've breezed through is essentially zero.
Unless you routinely dodge lighting strikes and meteorites during your daily commute. I suggest you do what you can to eliminate potential causes (or narrow them down).
I had an original Focus that got run over by a car and I had to get a new one using my insurance. I received that one a couple weeks ago. I called the insurance company because the new one had bad signal problems and I asked for another phone. I just received the new one and it's a refurbished. Is this normal policy? I paid $200. for my original Focus and I'm not too happy getting a refurbished model.
Are they not making these anymore or are they having problems with the new ones?They never told me they were sending me a refurbished. I'm just wondering if anyone here has received a refurbished for replacement?
Policy
What does your policy say? The ones I have seen, and I think the warranty terms as well, allow for refurbished phones.
if you gripe to the right people you should be able to get a new one.... it might take going to a few stores and talking to the right manager..
The signal is better so far than the old one, at least is doesn't lose calls all the time. It looks in good shape too but it's hard accepting a refurb being that I paid $200 for this thing.
I'll have to look at my contract as it applies to what they can give me but on the phone she didn't mention a refurb as a possibility. She only said a new samsung or a phone of equal quality. I'm not sure how a refurb is of equal quality to a brand new phone. I'll keep this for a few days to see how it works out. Thanks for the replys.
This is for ATT, my understading it was on suposed to $50 for replacement. I asked when I purchased the insurance thru ATT. Did they feed me a load of BS?
thanks
Nothing wrong with a refurb so long as it carries a warrenty, has no scratches, and is not full of ear wax ! Sometimes you are better off with a refurb as it's been fully tested or any potential known issues are fixed.
But yes, always nice to get one fresh new one for sure.
ktdan1 said:
This is for ATT, my understading it was on suposed to $50 for replacement. I asked when I purchased the insurance thru ATT. Did they feed me a load of BS?
thanks
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They do replace for $50, with a refurb. I've never had insurance with any carrier that offered a brand new phone. The refurbs are just as good, in fact probably tested even better than new ones.
wspaw said:
They do replace for $50, with a refurb. I've never had insurance with any carrier that offered a brand new phone. The refurbs are just as good, in fact probably tested even better than new ones.
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I did receive a new phone for my replacement the first time with AT&T. When I sent that one back because the signal sucked they sent me a refurb. This one is having issues also, the signal still sucks, the tiles seem to move all by themselves randomly and the phone freezes up. I've never seen tiles just move on their own like that, they just rearrange themselves into different locations, and the phone usually freezes up after that.
I have to stop buying new crap, I need to let someone else be the Guinea pig.
ktdan1 said:
This is for ATT, my understading it was on suposed to $50 for replacement. I asked when I purchased the insurance thru ATT. Did they feed me a load of BS?
thanks
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pretty much in as legal a way as they could... ive found most (not all) cell salesmen are like used car salesmen...they will say anything to make a sale... and that ins add on made him a nice bonus....
kawgirlval69 said:
pretty much in as legal a way as they could... ive found most (not all) cell salesmen are like used car salesmen...they will say anything to make a sale... and that ins add on made him a nice bonus....
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I tend to agree with you on that one, "A bunch of used car salesman". I have been with ATT for quite some time and I do my reserch but $50 for a replacement was less than my tilt2. I was a bit surprised and pleased.
Just a note my Focus has been running like a charm since day one, I was lucky enought to have a capable 16GB MCSD card out of the gate.
thanks
I called Asurion today about a defective vibrator in my replacement Epic 4G and this is an AUTOMATED message. Meaning that it says this for every call it gets.
Remove the battery
With the battery still out, please key in your 10 digit mobile phone number to your keypad and press the send key three times.
With the battery still out, please press the power button.
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This doesn't seem like it would have an effect on any phone, much less a phone with no send key.
All this was part of an automated message including the part where they check the water damage sticker that isn't present on the phone...
Well, at least I ended up with another replacement phone my way, even if it was after they hung up on me about 4 times because I was calling from the phone I had issues of.
At least I get a free Micro SD card and an OEM battery every time they mess up
brianhuangbh said:
I called Asurion today about a defective vibrator in my replacement Epic 4G and this is an AUTOMATED message. Meaning that it says this for every call it gets.
This doesn't seem like it would have an effect on any phone, much less a phone with no send key.
All this was part of an automated message including the part where they check the water damage sticker that isn't present on the phone...
Well, at least I ended up with another replacement phone my way, even if it was after they hung up on me about 4 times because I was calling from the phone I had issues of.
At least I get a free Micro SD card and an OEM battery every time they mess up
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LoL "defective vibrator".
Ummm...you should have just taken it to a corporate sprint store? If you're paying for full TEP, then sprint would have replaced it for free.
Unless of course it stopped working because of water damage...
And BTW, the water detecting litmus paper is under the back housing, you wouldn't see it unless you were taking the phone apart.
EDIT: sorry, nevermind. Just realized you were talking about a replacement you already got from asurion. My bad
Sent from my SPH-D700 using XDA Premium App
Screw it. .......
brianhuangbh said:
I called Asurion today about a defective vibrator in my replacement Epic 4G and this is an AUTOMATED message. Meaning that it says this for every call it gets.
This doesn't seem like it would have an effect on any phone, much less a phone with no send key.
All this was part of an automated message including the part where they check the water damage sticker that isn't present on the phone...
Well, at least I ended up with another replacement phone my way, even if it was after they hung up on me about 4 times because I was calling from the phone I had issues of.
At least I get a free Micro SD card and an OEM battery every time they mess up
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Click to collapse
You do realize that 90% of phone owners are nowhere near as educated as people here on xda, right? They probably tell you to do that to distract you so the phone can sit without a battery for a minute or so.
algorhythm said:
You do realize that 90% of phone owners are nowhere near as educated as people here on xda, right? They probably tell you to do that to distract you so the phone can sit without a battery for a minute or so.
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I think that's part of the point the OP is making. Asurion could easily just say, take the battery out of the phone for 'x' seconds/minutes. Then, place the battery.
running_the_dream said:
I think that's part of the point the OP is making. Asurion could easily just say, take the battery out of the phone for 'x' seconds/minutes. Then, place the battery.
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How often do you think people even restart it when told?
squshy 7 said:
Ummm...you should have just taken it to a corporate sprint store? If you're paying for full TEP, then sprint would have replaced it for free.
Unless of course it stopped working because of water damage...
And BTW, the water detecting litmus paper is under the back housing, you wouldn't see it unless you were taking the phone apart.
EDIT: sorry, nevermind. Just realized you were talking about a replacement you already got from asurion. My bad
Sent from my SPH-D700 using XDA Premium App
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Haha what a joke i have TEP they dont do ****, i had a crack in a screen and the said oh well normally we dont fix cracks we just changed our policies so they gave me someone else's phone, i saw that you see lights under keyboard from an angle, and that the usb slider was broken and bent. then when it got stolen i was given a new phone and that one feels cheap the keyboards feels plastic-e like. And every time i have an issue they give you so much **** its not even funny and its become ridiculous on sprints part.
algorhythm said:
How often do you think people even restart it when told?
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I would guess 97-98%?
Lol this is nothing
On the evo forum some guy wanted help cause his kickstand won't stay inside
It was hilarious what they told him to do
take out and put back in battery
Do a factory reset
Buy a new battery
And ton of other stupid stuff
Sent from my super awesomely amazing
Generation
Unsubdued
Nuclear
Drive
Assault
Module
brianhuangbh said:
At least I get a free Micro SD card and an OEM battery every time they mess up
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Click to collapse
Gotta love it. I gave my 16GB card from my replacement to my brother for his EVO to upgrade him from his 8GB one.
Love the spare battery. I charged one up, and I carry it with me all the time just in case I can't get to a charger.
Hope they didn't charge you your deductible again, and take a point off your claims. I'm only allowed 3 claims a year. Already had to use one. Sprint lied to me too. Said I had a $50.00 USD deductible, I looked on my card account history...$100.00 USD!
Ahhh the world of outsourcing to stupid ass companies LOL If I have ever had to have a phone replaced I go to a Sprint store. I bought and paid for a new phone and if it needs replaced, I get a new phone. Not some used and possibly abused piece of crap that has been quality checked by someone who probably doesn't know his or her head from their ass.
Its def 100
Edge-1337 said:
Gotta love it. I gave my 16GB card from my replacement to my brother for his EVO to upgrade him from his 8GB one.
Love the spare battery. I charged one up, and I carry it with me all the time just in case I can't get to a charger.
Hope they didn't charge you your deductible again, and take a point off your claims. I'm only allowed 3 claims a year. Already had to use one. Sprint lied to me too. Said I had a $50.00 USD deductible, I looked on my card account history...$100.00 USD!
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Sent from my SPH-D700 using XDA App
running_the_dream said:
I would guess 97-98%?
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Yep.....that sounds ALOT more accurate .....lol
Sent from my SuperEpic4g using XDA App
XxLostSoulxX said:
Haha what a joke i have TEP they dont do ****, i had a crack in a screen and the said oh well normally we dont fix cracks we just changed our policies so they gave me someone else's phone, i saw that you see lights under keyboard from an angle, and that the usb slider was broken and bent. then when it got stolen i was given a new phone and that one feels cheap the keyboards feels plastic-e like. And every time i have an issue they give you so much **** its not even funny and its become ridiculous on sprints part.
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Click to collapse
I got a crack in my screen and they fixed it next day.
brianhuangbh said:
I called Asurion today about a defective vibrator in my replacement Epic 4G and this is an AUTOMATED message. Meaning that it says this for every call it gets.
This doesn't seem like it would have an effect on any phone, much less a phone with no send key.
All this was part of an automated message including the part where they check the water damage sticker that isn't present on the phone...
Well, at least I ended up with another replacement phone my way, even if it was after they hung up on me about 4 times because I was calling from the phone I had issues of.
At least I get a free Micro SD card and an OEM battery every time they mess up
Click to expand...
Click to collapse
LOL - or a keypad for that matter! I can just picture some poor low tech schmuck, phone in one hand, battery in the other, staring at the black screen and scratching their head.
bjhill2112 said:
LOL - or a keypad for that matter! I can just picture some poor low tech schmuck, phone in one hand, battery in the other, staring at the black screen and scratching their head.
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Click to collapse
Haha, the worst part is that they don't let you call in from the phone you need support from. They automatically hang up on you after the dreadful 10 minute process. I ended up calling them off google voice...on my phone.
Edge-1337 said:
Gotta love it. I gave my 16GB card from my replacement to my brother for his EVO to upgrade him from his 8GB one.
Love the spare battery. I charged one up, and I carry it with me all the time just in case I can't get to a charger.
Hope they didn't charge you your deductible again, and take a point off your claims. I'm only allowed 3 claims a year. Already had to use one. Sprint lied to me too. Said I had a $50.00 USD deductible, I looked on my card account history...$100.00 USD!
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Click to collapse
Hmm. I talked to the Sprint rep and they offered to pay the deductible.
The other phone they sent me (my second replacement phone in a week) had issues with the touch buttons on the front. There seems to be a problem with their refurbishing process for this phone...
Well, as long as I'm scoring free overnight shipments of new phones to unbox with free batteries, 16GB memory cards, and chargers, I'm cool.
running_the_dream said:
I would guess 97-98%?
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ROFL!
I just spit my soda everywhere.
Couldn't help it, that post and 25 years in IT support, and I just couldn't help it
IMO, if you hit 40%, you are having a miracle day
LOL
TEP has been great for me, replaced one with a broken usb for free, & one that got lost for $100
All pretty much hassle free
This Epic post brought to you via Tapatalk
I wonder how many people in this thread that bash Asurion know that they are the insurance provider for all of the top 4 carriers...
There's only a few situations where Asurion even needs to be involved:
Crack in the screen that is longer than 1 inch (yes the policy did recently change, shattered screens are not covered in the stores anymore)
Water damage or other physical damage (run over with car, chewed up by dog, etc)
Lost or Stolen (Use the protection app or another locator app to try and track it down and save a deductible, and maybe expel some aggression towards the schmuck that took your phone.)
Anything else should go to a tech store for them to fix or replace it.
And, honestly, $100 is not bad for a $500 phone to be replaced next day.
The refurb process is a little strange; some refurbs I have received from Asurion or Sprint repair stores have been great with no issues, and some have been back to the store in less than a couple weeks with issues, and I've had quite a few Sprint devices since 2002.
Sprint has a "30 Day Bounce" policy meaning if you get a refurb that has a legitimate issue (nothing software related) then they need to send it back to Asurion or wherever to have them re-refurb it and get you another refurb.
I don't see why people are so afraid of refurbs, they are just as likely to have issues as the new phones, but are put through more testing than the new phones. My refurb Epic is holding up great so far compared to the new one, but maybe I just got lucky.
monkeyracer said:
And, honestly, $100 is not bad for a $500 phone to be replaced next day.
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its acually more like 196 dollars. dont forget your monthly payment as well as the deductible.
you can buy an epic on ebay for less than 200 dollars also.