Database Users

Warning Wing owners: callers can hear you while phone rings!

A word of caution to fellow T-Mobile Wing owners:
I've found out that (occasionally) when my phone is ringing, the microphone is on and the caller can hear everything! My wife mentioned that she notices this when she calls. She can hear the ringer, and can hear me talking to others BEFORE I answer the phone! This can be really bad! The last thing I need is someone calling and hearing me mutter "What the #$%^ does this $%^& want now?" Plus it gives a big feeling of lack of privacy.
I thought surely it was a fluke, so called my self via landline and found it happened about 1 out of 10 or 15 times.
My next thought was it was software - some 3rd party app or tweak had caused it, so I hard reset back to the default stock ROM and still had the same problem. I installed a few different cooked ROMs, and still had the same problem.
The next troubleshooting step is to rule out hardware. My brother and coworker also use a Wing. I tried the same test and found the same issue there, so it wasn't unique to my device.
I called T-Mobile support to see if there was anything they could do, and they gave me a few bonehead suggestions: swap sim cards, hard reset, make sure the battery is fully charged...
Since this issue occurs:
1. With a clean stock ROM
2. With different cooked ROMs
3. On multiple devices
I don't really know what can be done about this. All I can do is watch my mouth while my phone is ringing until the T-MO Diamond or whatever Android phone they release comes out...
Anyone have any ideas? All you other Wing owners may want to try this yourself, or ask someone who calls you often if they've noticed it!
Ryan

oh wow no wonder.
its happend to me before.
but only once so im good.
thanks for clarification

This happens to me quite frequently. If you quickly put the phone to your ear when you answer you can hear your ringtone still playing, but hear the person on the other line as well. I think it's more along the lines of a delay in your ringer shutting off rather than the mic turning on.
Just my opinion. Maybe I'm wrong.

Untalented said:
This happens to me quite frequently. If you quickly put the phone to your ear when you answer you can hear your ringtone still playing, but hear the person on the other line as well. I think it's more along the lines of a delay in your ringer shutting off rather than the mic turning on.
Just my opinion. Maybe I'm wrong.
Click to expand...
Click to collapse
I do experience what you're describing, but this is different. If I leave the phone sitting on the counter, then somebody calls me, they can hear my ringer and anything going on around the phone even if I don't touch it.
It's like the phone mic occasionally turns itself on, and the caller hears the open mic instead of the normal dialing tone.
Ryan

funny thing is i can actually believe that t-mobile said "make sure the battery is fully charged"

kidnamedAlbert said:
funny thing is i can actually believe that t-mobile said "make sure the battery is fully charged"
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Click to collapse

TMobile rocks da house *g*

You may be under FBI surveillance :
http://news.cnet.com/2100-1029_3-6140191.html?part=rss&tag=2547-1009_3-0-10&subj=news

Isn't there a setting that says "automatically answer phone after 3 rings"? Could that be it?

Bakkendance said:
You may be under FBI surveillance [/URL]
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Click to collapse
lol!
Kar98 said:
Isn't there a setting that says "automatically answer phone after 3 rings"? Could that be it?
Click to expand...
Click to collapse
But that's the thing... the phone isn't picked up. After about 30 seconds, it rolls over to voicemail and shows as a missed call...
Ryan

Escalating Ringtone

I've noticed my phone always starts to ring at where I set the volume to and then escalates to be very loud after a few seconds. I didnt see any settings to change this. Is this happening to anybody else?

Is it in your pocket when it does that?
I noticed in the HTC Sense demo video it says if it is in your pocket or purse it will ring loud so you can hear it. I think it has to do with proximity and light sources. If i have it sitting out, it will ring quietly, but it is always loud in my pocket.

adamr240 said:
Is it in your pocket when it does that?
I noticed in the HTC Sense demo video it says if it is in your pocket or purse it will ring loud so you can hear it. I think it has to do with proximity and light sources. If i have it sitting out, it will ring quietly, but it is always loud in my pocket.
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Click to collapse
Actually yeah. Thats usually when it gets loud. I dont really like that as it gets super loud sometimes. Why wouldnt they have a setting for this?

Any news on this? Because I also find it quite annoying that the ringer is so loud even when I'm sitting in the quiet office...

alphanimal said:
Any news on this? Because I also find it quite annoying that the ringer is so loud even when I'm sitting in the quiet office...
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Click to collapse
I have the same issue! It happens on ALL Sense ROM's. If I am running AOSP (CM6 or MIUI) it is not an issue. Are there any ways to disable this setting if it is supposed to do so? Mine is on my belt in a case and when I'm in the office it rings way too loud. If the phone is on my desk it rings as I have the volume set.

Actually I found you can disable the loud ringer in settings really easy
Settings --> Sound --> Pocket mode
There's no way to adjust the volume though,

Apparently the Shift has the same issue as my EVO or as Sprint would call it..."feature".
http://forum.androidcentral.com/showthread.php?p=669629#post669629
You would think there was an app out there to override this.

alphanimal said:
Actually I found you can disable the loud ringer in settings really easy
Settings --> Sound --> Pocket mode
There's no way to adjust the volume though,
Click to expand...
Click to collapse
What device/ROM are you running? There is no setting for Pocket mode under settings -> sound on the stock EVO Shift 4G (at least not on mine). Anyone else find this?

I have a Desire Z with the original ROM (Froyo + Sense)

alphanimal said:
I have a Desire Z with the original ROM (Froyo + Sense)
Click to expand...
Click to collapse
that setting dont apply to shift

Did a complete wipe 2x using Amon Ra Recovery 2.3 and then flashed a stock image file from HBOOT and updated WiMAX, PRI & NV Radio. The issue was not present on the stock ROM. Wiped the stock ROM and flashed Myn's RLS5.....no more issues. Something was corrupt and enabled the sensor to trigger ring loud (when covered or senses low light) as it is designed to do on the Shift. The EVO does not have Pocket Mode in settings. Whatever the cause.....it is now resolved!

I sent a tweet in the direction of @htc about this yesterday, but they haven't answered. Hopefully we get an update that gives us a 2.x release of sense, not this weird "you have some of the features of new sense but not the whole package." The other feature that I know is there is the one where you can flip the phone over to silence the ring, and in fact, BOTH features are undocumented - the user manual for the shift doesn't mention declining a call by flipping the phone OR the word pocket except in warnings about where not to keep it.
I don't have any hope of a satisfactory answer, though, because in an earlier answer to someone about bugs, they said to submit something at htc.com/support and make sure to mark it a bug report - you can't do that anywhere on the email form and the other two options for support aren't things you "submit." The two times I've contacted them by email were also tremendous disappointments, so... there you go.

Tried to second your post on HTC's support forum but their forum software is misconfigured and my email server is rejecting their mail because it is not a fully-qualified hostname. Meh. Like you, I don't hold out enough hope of a fix to bother with the registration process.
You mentioned flip to silence, but there is actually a setting on the Evo Shift 4G to silence the ringtone when the phone is moved. It's under settings - sounds, and it is "quiet ring on pickup". Since the action of flipping the phone involves moving it, I wonder if you are seeing that setting working when you flip your phone over. My phone stops ringing (if it's not in a pocket) when I pick it up off the table. It doesn't decline the call, it just stops the ringer.
Edit: eh, I made an allowance on my mail server so HTC's misconfigured SMTP server could send my activation message and let me register.
By the way, I posted a workaround on Android Central that works for the way I use the phone. I created a silent ringtone. Then I set the phone to vibrate as well. So in my pocket I feel/hear the vibration but I don't get the ridiculously-loud rings. But I can hear my notifications at normal volume. When the phone is on my desk, the vibration and screen lighting up are enough of an alert for me. Obviously this won't work if you ever keep the phone in a bag or somewhere that you can't hear or feel the vibration, but it works for me as a pocket user.

Three ticks up from silenced on the volume rocker:
Picking the phone up off my desk quiets the ring, flipping it silences the ring. I wonder if turning off quiet ring on pickup will turn off flip to silence... might as well try it.
aaand no it doesn't. Pickup didn't quiet (per the setting now being off) but flip still did silence the ring.
Interesting note: flip-to-silence is actually a silencer; it doesn't decline the call immediately.

http://community.htc.com/na/htc-forums/android/f/112/t/9935.aspx
For anyone else that wants to weigh in on the issue on the official HTC support forum. Maybe they won't ignore us too hard.

nurrwick said:
Three ticks up from silenced on the volume rocker:
Picking the phone up off my desk quiets the ring, flipping it silences the ring. I wonder if turning off quiet ring on pickup will turn off flip to silence... might as well try it.
aaand no it doesn't. Pickup didn't quiet (per the setting now being off) but flip still did silence the ring.
Interesting note: flip-to-silence is actually a silencer; it doesn't decline the call immediately.
Click to expand...
Click to collapse
Ok, makes sense - since I use a silent ringtone, the "quiet" and "silent" are the same to me, LOL. But yes, it doesn't decline the call.
I actually liked the Touch Pro2 where flipping during a call would turn on the speakerphone. Why can't they keep good features like that instead of forcing this new stuff down our throats with no option to turn it off.

Bump/Update: After two tweets on the issue and an entire week of the post I made sitting on the HTC forums, I have had enough of being ignored and went to the email support option.
I'm not resetting my phone again, so I instead borrowed the New Issue text from Google Code project pages and sent steps to duplicate.
Anybody else that might have this problem is welcome to weigh in; I gave links to this thread and the one over on Android Central in my forum post on HTC, which is linked in the support message I sent.

Another update: Today I received my response; I don't have to reset my phone (yet) and my concern is being escalated to whatever the next level of CS is called.
They say escalated department is first-come, first-served, so it may be a while before I know more.

The problem is that HTC sees this as a feature, not a bug. They market this as a way to hear your phone when it's in a bag. While it makes perfect sense to us end-users to have an option to turn this off, from a lab testing standpoint it's not a priority because the function works as designed. If HTC had really thought this through, they should realize that there are some things phones should never do, and ringing at maximum volume unless specifically directed by the user is one of them.
The funny thing is that I'd like almost the exact opposite behavior. I'd prefer the phone to ring (quietly) on my desk, and automatically switch to vibrate when it's in my pocket (as determined by the prox sensor). But people who carry their phones in bags or purses wouldn't benefit from this option. Everybody's needs are different; HTC just determined what they think is the most common scenario and coded Sense that way. I have to give them credit for thinking up the idea, but since it doesn't work for everyone it should be more flexible.
Thanks for taking the time to bring this to their attention. It may well be that a couple of generations of phones from now we'll start seeing more options in these settings, which would be fantastic.

Update: HTC has been calling me at work, once yesterday once today. I have not been at work this week but will be in tomorrow; they gave me a number to call if I wanted to get in touch with them sooner. I will be calling them back as soon as I'm done with my planned tasks tomorrow (assuming they haven't called me first).
Here's hoping news about when we get an update that stops this nonsense comes swiftly!

Can you "mute" an incoming call without rejecting it?

So, as the title says, can you "mute" (silence the ringing tone, on the smartphone, of) an incoming call *without rejecting it*?
To be even more clear: the same action on my current smartphone (Note 3) is performed by pressing the volume rocker (up or down) and that results in the phone still "ringing" (as far as the caller is concerned) but no sound coming from the smartphone.
I am interested in getting my first Android Wear device (an LG G Watch R) and this, together with full notification mirroring and Google Keep integration, would be one of the reasons to get it, for me.
Another very big one would be being able to read a TXT/DOC/RTF/PDF file but AFAIK that's not (yet) possible...
TIA!

Come on... no one?!?
Does this capability really interest so few people??

plus +1 i have a moto 360 but havent seen an option yet ... swipe up to reject call via sms and swipe left/right to dismiss or answer

demonicangell™ said:
plus +1 i have a moto 360 but havent seen an option yet ... swipe up to reject call via sms and swipe left/right to dismiss or answer
Click to expand...
Click to collapse
Hi,
what happens if you cover the watchface with your palm (same gesture that puts the watch in standby) while receiving a call notification..?
May you try it?
I heard from someone who has an Asus ZenWatch that it does what we are after but he also said that he thinks that is exclusive to the ZenWatch (an Asus mod, in other words).

xdapao3 said:
Hi,
what happens if you cover the watchface with your palm (same gesture that puts the watch in standby) while receiving a call notification..?
May you try it?
I heard from someone who has an Asus ZenWatch that it does what we are after but he also said that he thinks that is exclusive to the ZenWatch (an Asus mod, in other words).
Click to expand...
Click to collapse
Mutes the call on my phone by covering the face of the watch with my hand, I have a Zenwatch. Does not hang it up.

tonyguy2000 said:
Mutes the call on my phone by covering the face of the watch with my hand, I have a Zenwatch. Does not hang it up.
Click to expand...
Click to collapse
So you are confirming what that guy said... now it remains to be seen if the fact that it is exclusive to the ZenWatch is also true
Good thing that somebody is doing it, anyway, 'cause it makes a lot of sense and it will most probably be adopted by Android Wear natively (just like Google has adopted in "mainstream" Android a lot of Samsung's good ideas...) :good:
So... may somebody with any smartwatch other than the ZenWatch, try this??

Well...Doesn't mute my phone.. On the moto 360
Sent from my SM-N910C using Tapatalk 2

covering the screen on my sony smartwatch 3 mutes the watch, but not the phone. A sony Z1 compact.

pakure said:
Well...Doesn't mute my phone.. On the moto 360
Sent from my SM-N910C using Tapatalk 2
Click to expand...
Click to collapse
It'a part of the software on the Zenwatch

Thanks everybody.. so it's confirmed.... oh well, I hope Google (or more OEMs) fix this glaring omission soon!

Tried on my lg g r, mutes the watch but not the phone, but at least the watch stops disturbing me, I was about to go mad for a while when people kept calling during a meeting, since muting the phone don't stop the watch from vibrating
Skickat från min LG-D855 via Tapatalk

Hi, i have been trying also to find a solution for mute the call on both ( phone and watch moto 360) the only thing i can do is when receiving a call if i cover the watch it stops vibrating but the phone still rings, the same if you press the side button, stops the watch but not the phone. Hope they add this feature i miss it a lot.
Regards

Just to confirm additionally... Gear Live does NOT work to cover watch to mute phone (Galaxy S5, stock lollipop).
Out of curiosity, why do you not want to dismiss the call?

RedRamage said:
Just to confirm additionally... Gear Live does NOT work to cover watch to mute phone (Galaxy S5, stock lollipop).
Click to expand...
Click to collapse
TNX, good to know :good:
Out of curiosity, why do you not want to dismiss the call?
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Click to collapse
Are you really asking it..?!? Because that way the caller KNOWS that you saw he/she was calling and you didn't want to talk with him/HER... :laugh:

Oh, okay... that makes sense I guess. I never thought of it that way. I guess I don't generally get that many calls that I can ignore.
Either that means I'm very important and and only talk about important stuff, or I'm very unpopular and no one calls me to chit chat.

Mic issues.

Right basically I got a g2 a couple of weeks ago and loved it but it started developing call issues where the person on the other end couldn't hear me very well or I sounded muffled (I swapped phones with someone during a call and it did sound awful) now I've tried the tutting noise cancellation thing of in call settings and a blast of compressed air.
but I was wondering if when I changed the battery a few days ago whether I may have dislodged something slightly and was wondering if anyone knew exactly where the mic was and what to look for. Now I don't mind changing the mic and everything else over as it was fairly easy doing the battery but thought I'd ask on here before ordering more parts

Do you have ok google from any screen turned on? I had the same problem, but after I turned off that option my calls are back to normal.
Sent from my Xposed G2

Ah not tried that one will give it a go, cheers

I have the same problem, but it only happens when I'm taking to them while laying down (thus the phone is parallel to the ground).
Are you laying down when this happens?

hootowlserenade said:
Do you have ok google from any screen turned on? I had the same problem, but after I turned off that option my calls are back to normal.
Sent from my Xposed G2
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Click to collapse
Thank you that appears to have done the trick might have to look into it though seems a bit daft offering a feature that messes up your calls, and I quite liked having it... Battery replaced, new white back cover on, next up is to try root it again and chuck cyanogen on it

mackster248 said:
I have the same problem, but it only happens when I'm taking to them while laying down (thus the phone is parallel to the ground).
Are you laying down when this happens?
Click to expand...
Click to collapse
No, but I do like the idea of my phone being lazy though and not working properly because it's lying down

I'd like to see a software patch that disables google now when a call is in progress... Pointless to be talking to someone and they hear you say "ok google" anyway... Maybe the solution is on Google's side of the equation. Shouldn't google be able to make some code telling the service to stop when a call is in progress, then reactivate once the call has ended? The service is pretty much useless during a call anyway, unless you want the other party to hear what you're searching google for.
Sent from my Xposed G2

chrisgrim said:
Thank you that appears to have done the trick might have to look into it though seems a bit daft offering a feature that messes up your calls, and I quite liked having it... Battery replaced, new white back cover on, next up is to try root it again and chuck cyanogen on it
Click to expand...
Click to collapse
Messes up the stock alarm too

hootowlserenade said:
I'd like to see a software patch that disables google now when a call is in progress... Pointless to be talking to someone and they hear you say "ok google" anyway... Maybe the solution is on Google's side of the equation. Shouldn't google be able to make some code telling the service to stop when a call is in progress, then reactivate once the call has ended? The service is pretty much useless during a call anyway, unless you want the other party to hear what you're searching google for.
Sent from my Xposed G2
Click to expand...
Click to collapse
I wonder what else it had messed up as I noticed since turning it off I've got track info back on my car stereo when I connect my phone, like you said gotta be a Google fix and not lg, no point having it if it is gonna cause issues

Unable to answer phone calls

Using stock dialer, on Oreo. (Had the same problem on Nougat.)
When a call comes in, it does not allow me to answer the call. If I drag up on the ball for "answer", it simply bounces back. It won't "answer".
However, this only happens when the phone is "cold". After answering a call the phone answers normally for future calls
Any ideas?
This doesn't seem to be a dead spot in the touch screen, as I can suspend the ball at the apex for an indefinite time.
The problem seems to be that it doesn't trigger the "call answer". It isn't accepting it as an input.
This is repeatable, but once it has "answered" a call, it will generally answer the next few calls accurately.

I have the same thing on Nougat and Oreo too can be pretty annoying at times
Sent from my PH-1 using Tapatalk

Pucksr said:
Using stock dialer, on Oreo. (Had the same problem on Nougat.)
When a call comes in, it does not allow me to answer the call. If I drag up on the ball for "answer", it simply bounces back. It won't "answer".
However, this only happens when the phone is "cold". After answering a call the phone answers normally for future calls
Any ideas?
This doesn't seem to be a dead spot in the touch screen, as I can suspend the ball at the apex for an indefinite time.
The problem seems to be that it doesn't trigger the "call answer". It isn't accepting it as an input.
This is repeatable, but once it has "answered" a call, it will generally answer the next few calls accurately.
Click to expand...
Click to collapse
me too. very frustrating....thinking of buying a different phone.

Pucksr said:
Using stock dialer, on Oreo. (Had the same problem on Nougat.)
When a call comes in, it does not allow me to answer the call. If I drag up on the ball for "answer", it simply bounces back. It won't "answer".
However, this only happens when the phone is "cold". After answering a call the phone answers normally for future calls
Any ideas?
This doesn't seem to be a dead spot in the touch screen, as I can suspend the ball at the apex for an indefinite time.
The problem seems to be that it doesn't trigger the "call answer". It isn't accepting it as an input.
This is repeatable, but once it has "answered" a call, it will generally answer the next few calls accurately.
Click to expand...
Click to collapse
dandan2980 said:
I have the same thing on Nougat and Oreo too can be pretty annoying at times
Sent from my PH-1 using Tapatalk
Click to expand...
Click to collapse
I am on T-Mobile and have not seen this happen. Any of you using WiFi Calling, if not try and see if it makes a difference.

Don't swipe up from the icon.
Swipe up from higher up, near the contact picture.
Just like the rest of the google apps, google doesn't use a proper viewport and the coordinates are messed up the essential phone.

Charkatak said:
I am on T-Mobile and have not seen this happen. Any of you using WiFi Calling, if not try and see if it makes a difference.
Click to expand...
Click to collapse
I'm on Metro Pcs which is on the same network as T-Mobile. Some times it takes like 3-4 swipes to get it answer sometimes on the first one and I've actually missed phone calls because it wouldn't answer
I'm not using WiFi calling either
Sent from my PH-1 using Tapatalk

dandan2980 said:
I'm on Metro Pcs which is on the same network as T-Mobile. Some times it takes like 3-4 swipes to get it answer sometimes on the first one and I've actually missed phone calls because it wouldn't answer
I'm not using WiFi calling either
Click to expand...
Click to collapse
This is my second headset and the first one was without this issue. If you have any one with another carrier, try their sim card. This is what I have done with another phone brand when there was an unrelated to your issue.

JCBomb said:
Don't swipe up from the icon.
Swipe up from higher up, near the contact picture.
Just like the rest of the google apps, google doesn't use a proper viewport and the coordinates are messed up the essential phone.
Click to expand...
Click to collapse
It works!! swipe up from near the contact picture.
thanks for the advice.

Pointmaine said:
It works!! swipe up from near the contact picture.
thanks for the advice.
Click to expand...
Click to collapse
Or anywhere in the middle of the screen: swipe up to answer or down to reject a call.

can't answer calls on oreo now
anyone got a fix or workaround ??

This happens to me too. Does the same thing to ignore. I also have problems where I can't hear the person for a good 30 seconds, even though it gives me the ringtone when the call is placed. Sprint says it's not on their end... I've pretty much decided to sell this.
Before this I had Moto G5 Plus which was highly rated as the best budget and it had a ton of issues too. I may buy an iPhone for the first time. I'm just tired of always having an issue with something on an Android device. I just want a product that works 100% of the time.

Pointmaine said:
anyone got a fix or workaround ??
Click to expand...
Click to collapse
I go home and the phone call should appear on the top, then I click answer to get the call

work around from essential
Pointmaine said:
anyone got a fix or workaround ??
Click to expand...
Click to collapse
If you start in the middle of the screen and swipe UP in short strokes, doe this resolve your issue.

I've seen this come up a few times on here and the subreddit and haven't had an issue answering or declining calls :S