Unable to answer phone calls - Essential Phone Questions & Answers

Using stock dialer, on Oreo. (Had the same problem on Nougat.)
When a call comes in, it does not allow me to answer the call. If I drag up on the ball for "answer", it simply bounces back. It won't "answer".
However, this only happens when the phone is "cold". After answering a call the phone answers normally for future calls
Any ideas?
This doesn't seem to be a dead spot in the touch screen, as I can suspend the ball at the apex for an indefinite time.
The problem seems to be that it doesn't trigger the "call answer". It isn't accepting it as an input.
This is repeatable, but once it has "answered" a call, it will generally answer the next few calls accurately.

I have the same thing on Nougat and Oreo too can be pretty annoying at times
Sent from my PH-1 using Tapatalk

Pucksr said:
Using stock dialer, on Oreo. (Had the same problem on Nougat.)
When a call comes in, it does not allow me to answer the call. If I drag up on the ball for "answer", it simply bounces back. It won't "answer".
However, this only happens when the phone is "cold". After answering a call the phone answers normally for future calls
Any ideas?
This doesn't seem to be a dead spot in the touch screen, as I can suspend the ball at the apex for an indefinite time.
The problem seems to be that it doesn't trigger the "call answer". It isn't accepting it as an input.
This is repeatable, but once it has "answered" a call, it will generally answer the next few calls accurately.
Click to expand...
Click to collapse
me too. very frustrating....thinking of buying a different phone.

Pucksr said:
Using stock dialer, on Oreo. (Had the same problem on Nougat.)
When a call comes in, it does not allow me to answer the call. If I drag up on the ball for "answer", it simply bounces back. It won't "answer".
However, this only happens when the phone is "cold". After answering a call the phone answers normally for future calls
Any ideas?
This doesn't seem to be a dead spot in the touch screen, as I can suspend the ball at the apex for an indefinite time.
The problem seems to be that it doesn't trigger the "call answer". It isn't accepting it as an input.
This is repeatable, but once it has "answered" a call, it will generally answer the next few calls accurately.
Click to expand...
Click to collapse
dandan2980 said:
I have the same thing on Nougat and Oreo too can be pretty annoying at times
Sent from my PH-1 using Tapatalk
Click to expand...
Click to collapse
I am on T-Mobile and have not seen this happen. Any of you using WiFi Calling, if not try and see if it makes a difference.

Don't swipe up from the icon.
Swipe up from higher up, near the contact picture.
Just like the rest of the google apps, google doesn't use a proper viewport and the coordinates are messed up the essential phone.

Charkatak said:
I am on T-Mobile and have not seen this happen. Any of you using WiFi Calling, if not try and see if it makes a difference.
Click to expand...
Click to collapse
I'm on Metro Pcs which is on the same network as T-Mobile. Some times it takes like 3-4 swipes to get it answer sometimes on the first one and I've actually missed phone calls because it wouldn't answer
I'm not using WiFi calling either
Sent from my PH-1 using Tapatalk

dandan2980 said:
I'm on Metro Pcs which is on the same network as T-Mobile. Some times it takes like 3-4 swipes to get it answer sometimes on the first one and I've actually missed phone calls because it wouldn't answer
I'm not using WiFi calling either
Click to expand...
Click to collapse
This is my second headset and the first one was without this issue. If you have any one with another carrier, try their sim card. This is what I have done with another phone brand when there was an unrelated to your issue.

JCBomb said:
Don't swipe up from the icon.
Swipe up from higher up, near the contact picture.
Just like the rest of the google apps, google doesn't use a proper viewport and the coordinates are messed up the essential phone.
Click to expand...
Click to collapse
It works!! swipe up from near the contact picture.
thanks for the advice.

Pointmaine said:
It works!! swipe up from near the contact picture.
thanks for the advice.
Click to expand...
Click to collapse
Or anywhere in the middle of the screen: swipe up to answer or down to reject a call.

can't answer calls on oreo now
anyone got a fix or workaround ??

This happens to me too. Does the same thing to ignore. I also have problems where I can't hear the person for a good 30 seconds, even though it gives me the ringtone when the call is placed. Sprint says it's not on their end... I've pretty much decided to sell this.
Before this I had Moto G5 Plus which was highly rated as the best budget and it had a ton of issues too. I may buy an iPhone for the first time. I'm just tired of always having an issue with something on an Android device. I just want a product that works 100% of the time.

Pointmaine said:
anyone got a fix or workaround ??
Click to expand...
Click to collapse
I go home and the phone call should appear on the top, then I click answer to get the call

work around from essential
Pointmaine said:
anyone got a fix or workaround ??
Click to expand...
Click to collapse
If you start in the middle of the screen and swipe UP in short strokes, doe this resolve your issue.

I've seen this come up a few times on here and the subreddit and haven't had an issue answering or declining calls :S

Related

picking up the phone takes time

I have the german T-Mobile MDA-Pro with D1. (whytf can't I specifly that in my profile ?) I experience some strange thing with it. When I pick up the phone when someone calls me (by pressing the green phone button) it takes a while until the other side can hear me.
So whenever I answer a call (by pressing that green phone button) I will have to wait 5-8 seconds after the buttonpress until I say something or else the other side wont hear what I say and still thinks I havent answered the phone yet.
Yes! indead...I've got the same problem. is it a software bug?
I too have the same problem, and sometimes it hangs up the call even when I press the green button.
I've posted before and everyone has said 'Use the search'...I have and can't find anything relevent (don't think the search facility of this is very good).
Can someone PLEASE point us.
I really do miss the speed and efficiency of my XDA2s!
I have had some experience of this, it does delay mine was worse before I got rid of all th O2 tat, it is now liveable with, however it is cutting off when I press the answer button !!! OR IS IT after conducting tests using another mobile I found out that
1) the phone does not take very long before O2 divert the call to Voicemail
2) the phone starts ringing long before you know anything about it (its worse if the phone is asleep) it can be a good few seconds before it makes any indication noises
3) it carries on playing the ringtone after the call has been diverted which gives the impression that pressing the answer button is futile.
I have talked to the technical suppport of t-mobile germany and they told me they era aware of this issue and they will be releasing an update in Q12006 that will resolve this issue.
I have talked to the technical suppport of t-mobile germany and they told me they are aware of this issue and they will be releasing an update in Q12006 that will resolve this issue.
I too have this problem and for the moment while i await any future fixes from O2 or others, i am using the following short-term fix; Under phone settings I have changed the delay period before calls are forwarded to ansafone if unanswered (this works on O2 anywa). One problem with this is that callers may give up before they are diverted to ansafone if you set the delay too long
did this really resolve the issue I was talking about in my initial post ? (that when I pick up the phone by pressing the green button the caller can not hear me for the fist 10 seconds )
I have XDA Exec and kept getting confused why my GF always sounded confused and puzzled when I answered the phone, Id say "hello" and she would wait a while, then say "Hello? you there?"
I never realised it was MY phone that was cutting off my voice at the start of the call.
In regards to the delay ringing, and answering etc, I am giving all my friends instructions to bloody well keep ringing! I turn answerphone off normally as my phone is always on. If you want to speak to me, keep ringing till i answer, if I dont want to talk, ill reject the call.
Why ring twice and hang up? I could be doing anything that takes more than 2 seconds to get that damn phone out of my pocket, get it out the case, open it, see who is calling, press the button, damn, missed call.
Same problem here. I am seriously thinking about using this as just a PDA. I don't think it's practical to use a phone that only works some times. Somebody on HoFo said that the Universal isn't meant to be used as a phone, it can, but it isn't meant to be. I'm starting to agree.
I just like the idea of not having to carry around a phone AND a pda. I kind of hoped that's what the universal offers. But it kind of looks like it doesn't ...
Its a great phone when used as a hands free device, answers almost straight away, and has great volume unlike most hands free - my callers also comment that the line quality is excellent even if a few metres away from the phone.
I do always feel stupid though when using the phone as a standard phone, would feel more comfy putting a brick to my head.
I use the old phone ringer as my incomming call notifictaion and I hear my phone in plenty of time. The standard o2 incoming notification sound was useless. I don't know what T Mobile have but might be worth trying a different notification sound.
Cheers
I will have to wait 5-8 seconds after the buttonpress until I say something or else the other side wont hear what I say and still thinks I havent answered the phone yet
Click to expand...
Click to collapse
Did anybody found a solution for this? this is very annoying.
Agreed, its just ridiculously slow - I worry whether or not I've hung up on people too, it takes a good few seconds before the line is actually dropped, let alone for the interface to update.
I've stopped using the "suspend" option and the phone seems to work like you'd expect (even on a cheap cell phone!). But the battery life is suffereing. Hopefully my new spare battery should be here soon.
I've stopped using the "suspend" option and the phone seems to work like you'd expect
Click to expand...
Click to collapse
You mean I should walk around with some spare batteries in my pockets. :wink:
I think my pockets are too small for so many things.
Does anybody knows if this problem is known to HTC? Is there going to be an update?
It isn't possible that a phone doesn't act like a phone in these features that are already working 100 years. I want to pick up my phone and talk immediatly
By the way how do I switch off the "suspend" mode?
What is the "suspend" mode and how do I switch it off?
Look at Settings>Systems Tab>Power>Advanced Tab
Uncheck to "Turn off device if not used.."
This will stop the "suspend" mode
eeek ! Now I know why I would need an extra battery ....

Warning Wing owners: callers can hear you while phone rings!

A word of caution to fellow T-Mobile Wing owners:
I've found out that (occasionally) when my phone is ringing, the microphone is on and the caller can hear everything! My wife mentioned that she notices this when she calls. She can hear the ringer, and can hear me talking to others BEFORE I answer the phone! This can be really bad! The last thing I need is someone calling and hearing me mutter "What the #$%^ does this $%^& want now?" Plus it gives a big feeling of lack of privacy.
I thought surely it was a fluke, so called my self via landline and found it happened about 1 out of 10 or 15 times.
My next thought was it was software - some 3rd party app or tweak had caused it, so I hard reset back to the default stock ROM and still had the same problem. I installed a few different cooked ROMs, and still had the same problem.
The next troubleshooting step is to rule out hardware. My brother and coworker also use a Wing. I tried the same test and found the same issue there, so it wasn't unique to my device.
I called T-Mobile support to see if there was anything they could do, and they gave me a few bonehead suggestions: swap sim cards, hard reset, make sure the battery is fully charged...
Since this issue occurs:
1. With a clean stock ROM
2. With different cooked ROMs
3. On multiple devices
I don't really know what can be done about this. All I can do is watch my mouth while my phone is ringing until the T-MO Diamond or whatever Android phone they release comes out...
Anyone have any ideas? All you other Wing owners may want to try this yourself, or ask someone who calls you often if they've noticed it!
Ryan
oh wow no wonder.
its happend to me before.
but only once so im good.
thanks for clarification
This happens to me quite frequently. If you quickly put the phone to your ear when you answer you can hear your ringtone still playing, but hear the person on the other line as well. I think it's more along the lines of a delay in your ringer shutting off rather than the mic turning on.
Just my opinion. Maybe I'm wrong.
Untalented said:
This happens to me quite frequently. If you quickly put the phone to your ear when you answer you can hear your ringtone still playing, but hear the person on the other line as well. I think it's more along the lines of a delay in your ringer shutting off rather than the mic turning on.
Just my opinion. Maybe I'm wrong.
Click to expand...
Click to collapse
I do experience what you're describing, but this is different. If I leave the phone sitting on the counter, then somebody calls me, they can hear my ringer and anything going on around the phone even if I don't touch it.
It's like the phone mic occasionally turns itself on, and the caller hears the open mic instead of the normal dialing tone.
Ryan
funny thing is i can actually believe that t-mobile said "make sure the battery is fully charged"
kidnamedAlbert said:
funny thing is i can actually believe that t-mobile said "make sure the battery is fully charged"
Click to expand...
Click to collapse
TMobile rocks da house *g*
You may be under FBI surveillance :
http://news.cnet.com/2100-1029_3-6140191.html?part=rss&tag=2547-1009_3-0-10&subj=news
Isn't there a setting that says "automatically answer phone after 3 rings"? Could that be it?
Bakkendance said:
You may be under FBI surveillance [/URL]
Click to expand...
Click to collapse
lol!
Kar98 said:
Isn't there a setting that says "automatically answer phone after 3 rings"? Could that be it?
Click to expand...
Click to collapse
But that's the thing... the phone isn't picked up. After about 30 seconds, it rolls over to voicemail and shows as a missed call...
Ryan

Accepting calls problem

Phone will hang and drop the call, it does not matter if i use the button or slider. I'd guess it happens half the times or so..
Could not find any threads on this here, so i'm guessing it isnt a problem for most?
I have the same problem. Wondering if it is a known problem, and if there is a solution?
Mine can be well temperamental when answering a call.
Sometimes the vibration carries on for 4-5 seconds into the call. Sometimes the ringtone takes ages to stop, sometimes I do the slide-to-answer thing and it hangs - meanwhile the other person has rung off.
I don't know what causes it, but it's very annoying!
Meza1 said:
Mine can be well temperamental when answering a call.
Sometimes the vibration carries on for 4-5 seconds into the call. Sometimes the ringtone takes ages to stop, sometimes I do the slide-to-answer thing and it hangs - meanwhile the other person has rung off.
I don't know what causes it, but it's very annoying!
Click to expand...
Click to collapse
I have had it become unresponsive, trying to answer a call, while it would keep vibrating until i took the battery out..
i take it youve tried the slider fix?
jonajuna said:
i take it youve tried the slider fix?
Click to expand...
Click to collapse
Yes, that just made the slider less laggy.
The problems with the call function are so annoying that I decided to use a Nokia for calls and the HD for all the rest. So I am carrying two devices with me. What a progress!
Where can we find the fix for the slider problem?
Can you post a link to the fix you mentioned before please?

Missing calls

I've read a few similar threads and it seems that many people have noticed the same but haven't seen any real solution.
I noticed that when I try to call my phone, the 1st attempt will be missed (it will either redirect to voicebox due to unavailability or it will ring as disconnected and never get notified). The 2nd attempt will ring ok.
I haven't seen anything helpful except from turning 3g off but I have it on auto and use the mobile widget which I assume does the same.
Anyone noticed the same? it's worth to try it though because you may have the same and be unaware of it. (Try to ring your phone when its in standby and hasn't been used for several minutes)
I bought the DHD yesterday, in the few hours i used it i didn't notice the issue you describe. Just to be sure i called my phone a minute ago and i had no problem.
I have 3G turned off and i'm not using voicebox (using missed call alert instead).
i have a feeling its because if you turn the phone over it rejects the call. i keep doing this because my phone is in a slip case all the time. anyone know how to turn it off?
rossysaurus said:
i have a feeling its because if you turn the phone over it rejects the call. i keep doing this because my phone is in a slip case all the time. anyone know how to turn it off?
Click to expand...
Click to collapse
No, it doesn't . It just mutes the sound but if it's already turned over when it receives a call, it will ring. You can change this behaviour in settings-call as well as volume control for flip case.
I tried several more times and it doesn't happen now. It just happened a few times when I tried to test. The only setting I changed now was for GSM-3G not to force 3G connection on for all the time. Maybe that helped but now I'll have to see how my data connection is affected.
andreasy said:
No, it doesn't . It just mutes the sound but if it's already turned over when it receives a call, it will ring. You can change this behaviour in settings-call as well as volume control for flip case.
I tried several more times and it doesn't happen now. It just happened a few times when I tried to test. The only setting I changed now was for GSM-3G not to force 3G connection on for all the time. Maybe that helped but now I'll have to see how my data connection is affected.
Click to expand...
Click to collapse
Yesterday whilst in town, a friend said he had tried to get me several times, only to get a network message that the phone was unavailable. seems fine each time i test it though, and there is a strong 3g signal around here. I put it down to everyone in town christmas shopping and net network cell being clogged up with people calling each other to find out where there other half is lol.
What network are you on? I'm on Orange, and get this all the time. It seems to be when I'm in an area where there's only gprs which cannot work with voice calls simultaneously. For some reason the data signal is given priority and the voice call is rejected. Surely it should be the other way round? Not sure if this is a network problem or a software problem... if the latter, is it HTC or Android?
Sent from my Desire HD using XDA App

Can't pick up calls lately

Hi
I'm not sure why I'm experiencing this lately but I use my LG G2 phone normally (surfing and listening to music...etc) but whenever I get a call and I try to swipe to pick the call, I found no response at all. As if I'm NOT doing any swipe at all and I end up missing the call. This happened many times losing calls for just not having a non-working touch screen whenever I get a call. This is driving me mad and I feel like I went totally wrong getting an LG instead of any other famous brand name like Samsung or HTC.
Any ideas are very well appreciated as I'm not quite ready financially to dump this phone yet!
magoooood said:
Hi
I'm not sure why I'm experiencing this lately but I use my LG G2 phone normally (surfing and listening to music...etc) but whenever I get a call and I try to swipe to pick the call, I found no response at all. As if I'm NOT doing any swipe at all and I end up missing the call. This happened many times losing calls for just not having a non-working touch screen whenever I get a call. This is driving me mad and I feel like I went totally wrong getting an LG instead of any other famous brand name like Samsung or HTC.
Any ideas are very well appreciated as I'm not quite ready financially to dump this phone yet!
Click to expand...
Click to collapse
This might be a stupid question, but do you have this problem when you are already using the phone? When you are using the phone already you don't swipe the screen, but you just press the answer button.
Lately I have the same problem. The phone and the touch screen is working correctly in every other situation.
The problem is only when I try to pickup the phone after around the 2nd ringtone. At that point the screen freeze. The buttons are still working, I can turn the screen on / off with the power button and mute the ringtone with the volume.
Anyone had resolved this issue?

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