fingerprint sensor hardware not available - Essential Phone Questions & Answers

Hi, my fingerprint sensor suddenly stopped working that says hardware not available. I rebooted several times, systems works like there are no fingerprint sensor built in. Cant find any fingerprint relative info in the setting. Just got the phone for less a month, and installed the update yesterday. Is this a hardware issue or software issue? Any idea how to fix it?

So I searched online and as suggested I switched to guest mode the fingerprint starts working. Guess it's a software related issue

Ducati Scar said:
So I searched online and as suggested I switched to guest mode the fingerprint starts working. Guess it's a software related issue
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There are a couple of ways to proceed.
1. Factory Data Reset and install Apps one by one.
2. Don't do the FDR but remove Apps until it no longer happens.
Also check to see if any apps use accessibility features.

Related

Home button/Fingerprint scanner failure

Anyone else experiencing this issue? Multiple threads on the OP2 official forums. My home button has become completely unresponsive and fails the diagnostic test (run by *#808# in the dialer, then going to "fingerprint test" or "keypad test")
Reports of the issue on the other board seem to be focused on the non-US model. Anyone else in the US experiencing this issue?
Going to go through the RMA process with the phone but doesn't seem like that will be a fast process.
Yes same issue... Not sure how to fix
One of my friend got his OP2 in India, and Service Centers are asking for AT LEAST 3 weeks for fixing this issue.
Same issue here. Tried flashing all the OTAs with any combination available in the book (since in other threads, said this fixed it), no luck.
Had this happen to my OP2. Initially had sold it but had it returned to me because of the issue. When I got it back I was able to get it working.
Shortly after that it stopped working again. Manually flashed 2.1, cleared data and cache and powered it ought door awhile as I was going to return the.
Decided to power it back on and need with it and it was working fine. Been working fine for the past three days even after unlocking the bootloader, rooting and flashing 2.1.1.
Not sure what the issue was with mine but it's working fine now.
OP support wanted to do a remote session to flash 2.0.2 with a special partition file but since I've been on vacation I haven't gone through that with them. Might not now that it is working good.
Sent from my ONE A2005 using Tapatalk
same issue here. have a open ticket with One plus awaiting a resolution.
I had faced the same issue in my OPT as well...A small trick resolved the issue.. In diagnostic test mode ( *#808#) I have tried finger print test -> finger print quality test -> some menu in Chinese with button (in Chinese) -> pressed button and placed finger on scanner -> the screen shows some numeric values... Done few times... After that my phone home button and fingerprint started working.... Registered finger again and all fine...What a magic...
Precondition oxygen 2.2.1
Previous fingerprint registration deleted..
Not sure whether this method may work for all... But can make a try.... Bibin
Try hard reset. Press power button for 8 seconds and let it restart the phone. Scanner comes back to life. Usually it happens due to some app updating conflicting with sensor setting.

Fingerprint Hardware Not Available

So, I got my 6P last monday. The Nexus Imprint seems to be missing on the security screen and the scanner does not work as when I set it up. Now when I restore the factory image it doesn't even show up in the setup like I did the first time I set up the phone. I tried clearing cache like another did on reddit per google's instuctions, but and it worked for a bit, but now it won't recognize anything at all. I am in communication with Google support, but wondering if anyone has ran into this problem?
The same thing happend to me this morning. Google Store support is sending me a replacement.
Just happened to me and I didn't even have my nexus a day. Already ordered a RMA device smh.
It happened to me after not even 4 hours of use. Mind you I set it up with one finger then deleted it. It has had maybe 10 presses.
When I try to access nexus imprint settings, I get the "unfortunately, settings has stopped" message.
I have only been configuring my device to have the same settings as my nexus 5 and deleting random google apps such as books - non essential ones then the fingerprint wouldn't respond. I'm not going to RMA the device for the failure but will try to isolate the issue and ascertain if it is hardware or software.
Yea they are replacing mine..... In the mean time it started working. So weird....
Does this actually mean its broken, though? I got this message, unlocked it with a pattern and not it works again. It might just be a process that wasn't running for some reason.
vonapets said:
It happened to me after not even 4 hours of use. Mind you I set it up with one finger then deleted it. It has had maybe 10 presses.
When I try to access nexus imprint settings, I get the "unfortunately, settings has stopped" message.
I have only been configuring my device to have the same settings as my nexus 5 and deleting random google apps such as books - non essential ones then the fingerprint wouldn't respond. I'm not going to RMA the device for the failure but will try to isolate the issue and ascertain if it is hardware or software.
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samething happned to me too. I downloaded the stock factory image (latest) and flashed and vola! it worked
Just happened to me, first time I've had a new phone go bad on me. Not excited about rma"ing it.
Wow! I just got off of a chat with Google and they need 1-4 more business days to get with me. No RMA or any type of answer. I don't get that if they have had other call in with the same issue.
bobbyput said:
Wow! I just got off of a chat with Google and they need 1-4 more business days to get with me. No RMA or any type of answer. I don't get that if they have had other call in with the same issue.
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Click to collapse
Did you try to flash a stock image and see if that solved the problem? Might be something to do while you wait.
airwa1kin7 said:
Did you try to flash a stock image and see if that solved the problem? Might be something to do while you wait.
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I have the same problem, i.e. no prompt about Nexus Imprint during first setup and no mention of it anywhere in the settings. I just flashed the MDB08M stock image and it didn't help. This is so weird. I guess I'm doing an RMA...
KnifeFed said:
I have the same problem, i.e. no prompt about Nexus Imprint during first setup and no mention of it anywhere in the settings. I just flashed the MDB08M stock image and it didn't help. This is so weird. I guess I'm doing an RMA...
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That's very strange. If I had to take a guess the imprint settings may only appear if the finger print scanner is detected as connected. Perhaps on a few units the fingerprint sensor isn't connected properly.
I want to make sure as well you guys flashed complete stock including kernel and locked the bootloader without having a corruption screen appear?
airwa1kin7 said:
That's very strange. If I had to take a guess the imprint settings may only appear if the finger print scanner is detected as connected. Perhaps on a few units the fingerprint sensor isn't connected properly.
I want to make sure as well you guys flashed complete stock including kernel and locked the bootloader without having a corruption screen appear?
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Yeah, after locking the bootloader again that boot screen disappeared and everything looks normal. I returned it to the store without any problems.
FYI, I had the same problem were suddenly my 6P fingerprint sensor stopped working. It would give me "Fingerprint sensor hardware not connected" or some similar error on the lock screen when I pressed my finger against the sensor. After a reboot the Nexus Imprint section went away in my security settings.
I contacted Google via their device support chat system, they pretty quickly jumped to a factory reset as a solution. I followed through with it and it resolved the sensor issue (during initial phone setup it worked perfectly). I prodded the tech for more information to the root cause and didn't get anywhere besides it potentially being a 3rd party app conflict.
I'm on stock Android with Feb 1 security patch and Google Fi when this happened.
-Greg
GFunkOfLex said:
FYI, I had the same problem were suddenly my 6P fingerprint sensor stopped working. It would give me "Fingerprint sensor hardware not connected" or some similar error on the lock screen when I pressed my finger against the sensor. After a reboot the Nexus Imprint section went away in my security settings.
I contacted Google via their device support chat system, they pretty quickly jumped to a factory reset as a solution. I followed through with it and it resolved the sensor issue (during initial phone setup it worked perfectly). I prodded the tech for more information to the root cause and didn't get anywhere besides it potentially being a 3rd party app conflict.
I'm on stock Android with Feb 1 security patch and Google Fi when this happened.
-Greg
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i was on blissrom then i dirty flashed the newer version then the fingerprint option was gone...tried to clean install still nothing...ive just got it back by returning to stock/unrooting with the nexus toolkit..im too scared to root and flash again encase it goes away again...its such an annoying thing to unlock the phone with the power button....the fingerprint scanner is perfectly placed for easy access....FML
Wankface said:
i was on blissrom then i dirty flashed the newer version then the fingerprint option was gone...tried to clean install still nothing...ive just got it back by returning to stock/unrooting with the nexus toolkit..im too scared to root and flash again encase it goes away again...its such an annoying thing to unlock the phone with the power button....the fingerprint scanner is perfectly placed for easy access....FML
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I'm on Bliss too at the moment and also missing finger print.
As I also miss slim pie, I'm trying other roms too. So far all of them did have finger print working.
(Still missing Slim pie, trying Benzo rom next.)
I rooted again and flashed blissrom and it's working again now fingerprint.... I flashed the version I was on before the problem happened.... Not sure whether to update again... Maybe I will wait for the next newer version......anyway happy its working and not some hardware fault.

S7e Fingerprint Sensor Issue

So my S7e has been getting a strange error that no one else seems to be having. Upon unlocking the phone, the lockscreen sends a message about the fingerprint sensor not responding. After i tap ok the sensor works fine and unlocks the phone. I thought this may have been related to the march security update as apparently it damages the sensor on the nexus devices, however i have yet to see another with the same issue. Ive already tried a factory reset and clearing cache/data on the fingerprint app as well as disabling doze, all to no avail. Any help would be appreciated, and i cant tell if this is a HW or SW issue. Thanks in advance.
Screenshot of the error
http://imgur.com/N9h0mQc
homeedog said:
So my S7e has been getting a strange error that no one else seems to be having. Upon unlocking the phone, the lockscreen sends a message about the fingerprint sensor not responding. After i tap ok the sensor works fine and unlocks the phone. I thought this may have been related to the march security update as apparently it damages the sensor on the nexus devices, however i have yet to see another with the same issue. Ive already tried a factory reset and clearing cache/data on the fingerprint app as well as disabling doze, all to no avail. Any help would be appreciated, and i cant tell if this is a HW or SW issue. Thanks in advance.
Screenshot of the error
http://imgur.com/N9h0mQc
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Haha try again later. Stupid sham-sung. But no, never had this issue.
Sent from my Blackberry Bold back in 2009
I ended up RMAing it. Apparently a hardware fault that no one else has... my luck...

LG V20 Fingerprint Scanner is total BS...

So all of a sudden my fingerprint scanner stopped working after a recent software update. Now I don't know if it was merely a coincidence or it had something to do with it. I tried a lot of solutions like battery removal for 30 minutes, Resetting the device etc but nothing worked.
I finally performed a hard reset through recovery and it worked fine until I paired my phone with my car's BT. Then I added the car BT as a trusted device and THEN my fingerprint scanner bombed again. And now no matter what I do, it won't come back on and I am simply tired of doing a hard reset.
This is the only thing about this phone that is frustrating me a lot. Any solutions? Thanks!
I don't have a solution, but wow, that sucks! I never had an issue with mine in the 10-11 months I owned the V20.
Sent from my SM-N950U using Tapatalk
HD2FORNICK said:
So all of a sudden my fingerprint scanner stopped working after a recent software update. Now I don't know if it was merely a coincidence or it had something to do with it. I tried a lot of solutions like battery removal for 30 minutes, Resetting the device etc but nothing worked.
I finally performed a hard reset through recovery and it worked fine until I paired my phone with my car's BT. Then I added the car BT as a trusted device and THEN my fingerprint scanner bombed again. And now no matter what I do, it won't come back on and I am simply tired of doing a hard reset.
This is the only thing about this phone that is frustrating me a lot. Any solutions? Thanks!
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Which variant is it ? model #
Sounds like you need to do a warranty exchange or change the fingerprint part yourself.
It is the Sprint version!
Fingerprint sensor
I'm having the same problem, right after an update. I tried resetting and factory reset. No luck, the setting has disappeared. I bought a new sensor and still no luck. If someone finds a fix please let me know. I think it is definitely a software issue.
dborsche said:
I'm having the same problem, right after an update. I tried resetting and factory reset. No luck, the setting has disappeared. I bought a new sensor and still no luck. If someone finds a fix please let me know. I think it is definitely a software issue.
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I had this issue and this helped
https://forum.xda-developers.com/v20/how-to/guide-solution-to-fingerprint-sensor-t3745769
HD2FORNICK said:
So all of a sudden my fingerprint scanner stopped working after a recent software update. Now I don't know if it was merely a coincidence or it had something to do with it. I tried a lot of solutions like battery removal for 30 minutes, Resetting the device etc but nothing worked.
I finally performed a hard reset through recovery and it worked fine until I paired my phone with my car's BT. Then I added the car BT as a trusted device and THEN my fingerprint scanner bombed again. And now no matter what I do, it won't come back on and I am simply tired of doing a hard reset.
This is the only thing about this phone that is frustrating me a lot. Any solutions? Thanks!
Click to expand...
Click to collapse
If it's a software issue then try this-
Settings- Apps- Show system apps-fingerprintasm-storage- clear data- Restart
dborsche said:
I'm having the same problem, right after an update. I tried resetting and factory reset. No luck, the setting has disappeared. I bought a new sensor and still no luck. If someone finds a fix please let me know. I think it is definitely a software issue.
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Click to collapse
Having the same issue.
This is what happened to me:
– flashing the Oreo modem ? get fingerprint working but no network signal
– flashing the modem I dumped from Nougat ? network signal OK but no fingerprint
I thought there were ARB for modems...
Still browsing for solutions...

Somebody else having problems with their fingerprint reader?

Hi, first of all I apologise if this question has been asked but I don't know how to search just this place.
I'm using everything stock, no root, stock launcher.
I have my phone set up to ask for the password on reboot. I have my fingerprint reader set up to unlock my phone. I also have the fingerprint reader set up to wake the screen.
However under certain circumstances the fingerprint reader does not unlock the phone. The most reliable way to trigger this behavior is to plug the phone in to charge.
I exclusively lock the screen with the power button.
The fingerprint reader is still responsive and it still wakes the screen but there's no vibration feedback and it does not unlock. After I unlocked the phone with my password and lock it again the reader works again.
So what's going on here? How should I debug this?
After reboot it is normal to ask for password first time. Sometimes i have also seen this but when i unlock with pattern (my backup way) and lock again it works fine. I can not trace this to be related with charging or something else and it happens rarely but i have seen it also. Maybe a software bug.
Looking back to the days when i have LG V10 i remember that i had the same problem with fingerprint sensor not working sometimes. It was more frequently related to heat buildup as it was hot phone anyway.
I had the same problem these days, I think the fingerprint reader won't work if your hands are really cold.
Hmm I don't think my U Ultra is getting particularly hot and, no, my hands are certainly not very cold either. This behavior happens indoors.
It's just extra security plan and simple
Sometimes, not very often though, my fingerprint reader refuses to respond. Not even a misread where you get haptic feedback and not a lot else.
Just using the power button and entering my back up security (pattern in my case) and it comes back to life.
I don't particularly worry about it, but I suppose it's nice to see that it's not just me
Will see if the upgrade to 8.0 fixes it.
I met this problem.The solution was very interesting.I use Yandex.disk app.This problem did occur after the Yandex.disk app is update.I hard reset my phone.The problem was not in my phone.But I setup Yandex.Disk app the problem repeat occur.İf you installed Yandex.Disk, uninstall the application.if you don't use Yandex.Disk,The last apps update uninstall to try.
Good Lord I have so many apps installed though...
Then go to a full factory reset and see if it helps, thats the 1st thing you do when you have problem.
After a bit of experimentation this behavior seems to have stopped after I disabled/removed all Smart Lock Trusted Places -- a feature that is already known to be buggy.
I have it too, once a day it puts me to enter the password, its a security or a bug idk.
No more, no less, every time when its charging. I installed some 3rd party apps, its possible that they are to blame.
We will see when 8.o strikes and i will hard reset.
Garkan said:
I have it too, once a day it puts me to enter the password, its a security or a bug idk.
No more, no less, every time when its charging. I installed some 3rd party apps, its possible that they are to blame.
We will see when 8.o strikes and i will hard reset.
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8 fixed this bug for me but i found more bugs in oreo so i am thinking to roll back to 7.0 and meet fingerprint sensor bug again because oreo problems are disgusting - car bluetooth does not works as it should - i can't read addressbook in my car head unit - it shows error. i found that is some bluetooth software parts was not included in 8.0 but successfully fixed in 8.1. and i'am pretty sure we will never receive 8.1 for u ultra.
in russian 4pda forum i found some reports (unconfirmed yet) that fingerprint bug disappeared. maybe somebody here can confirmed it?
No i have android 8 and issue still occurs sadly did not found a fix.
I've suddenly had this issue a couple of days ago a couple of times. I didn't do anything (except a couple of reboots) and it was fixed again.
Now after updating to Oreo and again using leedroids ROM, i didn't experience theissue again..
I talked to a htc representative and said to clear credentials from security/encryption and credentials seems to be a conflict in security certificates. For the moment it works.

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