So my S7e has been getting a strange error that no one else seems to be having. Upon unlocking the phone, the lockscreen sends a message about the fingerprint sensor not responding. After i tap ok the sensor works fine and unlocks the phone. I thought this may have been related to the march security update as apparently it damages the sensor on the nexus devices, however i have yet to see another with the same issue. Ive already tried a factory reset and clearing cache/data on the fingerprint app as well as disabling doze, all to no avail. Any help would be appreciated, and i cant tell if this is a HW or SW issue. Thanks in advance.
Screenshot of the error
http://imgur.com/N9h0mQc
homeedog said:
So my S7e has been getting a strange error that no one else seems to be having. Upon unlocking the phone, the lockscreen sends a message about the fingerprint sensor not responding. After i tap ok the sensor works fine and unlocks the phone. I thought this may have been related to the march security update as apparently it damages the sensor on the nexus devices, however i have yet to see another with the same issue. Ive already tried a factory reset and clearing cache/data on the fingerprint app as well as disabling doze, all to no avail. Any help would be appreciated, and i cant tell if this is a HW or SW issue. Thanks in advance.
Screenshot of the error
http://imgur.com/N9h0mQc
Click to expand...
Click to collapse
Haha try again later. Stupid sham-sung. But no, never had this issue.
Sent from my Blackberry Bold back in 2009
I ended up RMAing it. Apparently a hardware fault that no one else has... my luck...
Related
So, I got my 6P last monday. The Nexus Imprint seems to be missing on the security screen and the scanner does not work as when I set it up. Now when I restore the factory image it doesn't even show up in the setup like I did the first time I set up the phone. I tried clearing cache like another did on reddit per google's instuctions, but and it worked for a bit, but now it won't recognize anything at all. I am in communication with Google support, but wondering if anyone has ran into this problem?
The same thing happend to me this morning. Google Store support is sending me a replacement.
Just happened to me and I didn't even have my nexus a day. Already ordered a RMA device smh.
It happened to me after not even 4 hours of use. Mind you I set it up with one finger then deleted it. It has had maybe 10 presses.
When I try to access nexus imprint settings, I get the "unfortunately, settings has stopped" message.
I have only been configuring my device to have the same settings as my nexus 5 and deleting random google apps such as books - non essential ones then the fingerprint wouldn't respond. I'm not going to RMA the device for the failure but will try to isolate the issue and ascertain if it is hardware or software.
Yea they are replacing mine..... In the mean time it started working. So weird....
Does this actually mean its broken, though? I got this message, unlocked it with a pattern and not it works again. It might just be a process that wasn't running for some reason.
vonapets said:
It happened to me after not even 4 hours of use. Mind you I set it up with one finger then deleted it. It has had maybe 10 presses.
When I try to access nexus imprint settings, I get the "unfortunately, settings has stopped" message.
I have only been configuring my device to have the same settings as my nexus 5 and deleting random google apps such as books - non essential ones then the fingerprint wouldn't respond. I'm not going to RMA the device for the failure but will try to isolate the issue and ascertain if it is hardware or software.
Click to expand...
Click to collapse
samething happned to me too. I downloaded the stock factory image (latest) and flashed and vola! it worked
Just happened to me, first time I've had a new phone go bad on me. Not excited about rma"ing it.
Wow! I just got off of a chat with Google and they need 1-4 more business days to get with me. No RMA or any type of answer. I don't get that if they have had other call in with the same issue.
bobbyput said:
Wow! I just got off of a chat with Google and they need 1-4 more business days to get with me. No RMA or any type of answer. I don't get that if they have had other call in with the same issue.
Click to expand...
Click to collapse
Did you try to flash a stock image and see if that solved the problem? Might be something to do while you wait.
airwa1kin7 said:
Did you try to flash a stock image and see if that solved the problem? Might be something to do while you wait.
Click to expand...
Click to collapse
I have the same problem, i.e. no prompt about Nexus Imprint during first setup and no mention of it anywhere in the settings. I just flashed the MDB08M stock image and it didn't help. This is so weird. I guess I'm doing an RMA...
KnifeFed said:
I have the same problem, i.e. no prompt about Nexus Imprint during first setup and no mention of it anywhere in the settings. I just flashed the MDB08M stock image and it didn't help. This is so weird. I guess I'm doing an RMA...
Click to expand...
Click to collapse
That's very strange. If I had to take a guess the imprint settings may only appear if the finger print scanner is detected as connected. Perhaps on a few units the fingerprint sensor isn't connected properly.
I want to make sure as well you guys flashed complete stock including kernel and locked the bootloader without having a corruption screen appear?
airwa1kin7 said:
That's very strange. If I had to take a guess the imprint settings may only appear if the finger print scanner is detected as connected. Perhaps on a few units the fingerprint sensor isn't connected properly.
I want to make sure as well you guys flashed complete stock including kernel and locked the bootloader without having a corruption screen appear?
Click to expand...
Click to collapse
Yeah, after locking the bootloader again that boot screen disappeared and everything looks normal. I returned it to the store without any problems.
FYI, I had the same problem were suddenly my 6P fingerprint sensor stopped working. It would give me "Fingerprint sensor hardware not connected" or some similar error on the lock screen when I pressed my finger against the sensor. After a reboot the Nexus Imprint section went away in my security settings.
I contacted Google via their device support chat system, they pretty quickly jumped to a factory reset as a solution. I followed through with it and it resolved the sensor issue (during initial phone setup it worked perfectly). I prodded the tech for more information to the root cause and didn't get anywhere besides it potentially being a 3rd party app conflict.
I'm on stock Android with Feb 1 security patch and Google Fi when this happened.
-Greg
GFunkOfLex said:
FYI, I had the same problem were suddenly my 6P fingerprint sensor stopped working. It would give me "Fingerprint sensor hardware not connected" or some similar error on the lock screen when I pressed my finger against the sensor. After a reboot the Nexus Imprint section went away in my security settings.
I contacted Google via their device support chat system, they pretty quickly jumped to a factory reset as a solution. I followed through with it and it resolved the sensor issue (during initial phone setup it worked perfectly). I prodded the tech for more information to the root cause and didn't get anywhere besides it potentially being a 3rd party app conflict.
I'm on stock Android with Feb 1 security patch and Google Fi when this happened.
-Greg
Click to expand...
Click to collapse
i was on blissrom then i dirty flashed the newer version then the fingerprint option was gone...tried to clean install still nothing...ive just got it back by returning to stock/unrooting with the nexus toolkit..im too scared to root and flash again encase it goes away again...its such an annoying thing to unlock the phone with the power button....the fingerprint scanner is perfectly placed for easy access....FML
Wankface said:
i was on blissrom then i dirty flashed the newer version then the fingerprint option was gone...tried to clean install still nothing...ive just got it back by returning to stock/unrooting with the nexus toolkit..im too scared to root and flash again encase it goes away again...its such an annoying thing to unlock the phone with the power button....the fingerprint scanner is perfectly placed for easy access....FML
Click to expand...
Click to collapse
I'm on Bliss too at the moment and also missing finger print.
As I also miss slim pie, I'm trying other roms too. So far all of them did have finger print working.
(Still missing Slim pie, trying Benzo rom next.)
I rooted again and flashed blissrom and it's working again now fingerprint.... I flashed the version I was on before the problem happened.... Not sure whether to update again... Maybe I will wait for the next newer version......anyway happy its working and not some hardware fault.
Hi, does anyone had issues with fingerprint scanner not working? I updated my software to the latest on A2017U with the October update. After half a day my fingerprint scanner stoped working completely. I tried to reregister it didn't work . I did a Factory reset still nothing its dead .
So its working now by itself, maybe moisture gets in there somehow thats the only thing i can think of. Thanks everyone.
I have issues with mine too, in the past to fix it I have gone into the finger prints settings and deleted all the ones that are there and then rebooted, then you have to setup your prints again. That seemed to do the trick for me.
http://www.androidauthority.com/problems-zte-axon-7-fix-716895/
I couldn't access the device with the fingerprint reader on the first start up after the update, and I also can't access it using the pattern, even though I'm sure I'm entering the right one. So it loos like I have to do a factory reset now
Ratedzelaya said:
I have issues with mine too, in the past to fix it I have gone into the finger prints settings and deleted all the ones that are there and then rebooted, then you have to setup your prints again. That seemed to do the trick for me.
http://www.androidauthority.com/problems-zte-axon-7-fix-716895/
Click to expand...
Click to collapse
This fixed my problem.
Happened twice since picking up my phone Saturday. The fingerprint sensor just stops working altogether. The phone makes no acknowledgment of tapping the sensor when on AOD or lock screen, and swiping the sensor to pull down the notifications does nothing. Reboot the phone and all is well again, so it doesn't seem to be a hardware issue.
Anyone else have this problem, any idea how to fix?
Phone is S8 on Verizon.
I think samsung just want to release update there are soo many bugs i also getting the same bug with fingerprint and iris scanner
Fingerprint sensor works fine on mine but iris scanner does not, times out during setup, i got it as far as 75% once
New phone, a lot of new software, will take time to iron everything out. On a positive note, I have not found any major issue that would actually bother me and some are my errors, I just don't know yet how to do it right. Sometimes clearing cache fixes problems like this, but since I don't have the issue, can't test it.
I guess I could try clearing cache the next time it happens. Happened twice yesterday about an hour apart.
There's a solution that I haven't tried yet in this thread:
https://forum.xda-developers.com/galaxy-s8/help/fingerprint-scanner-issue-solution-t3602551
So all of a sudden my fingerprint scanner stopped working after a recent software update. Now I don't know if it was merely a coincidence or it had something to do with it. I tried a lot of solutions like battery removal for 30 minutes, Resetting the device etc but nothing worked.
I finally performed a hard reset through recovery and it worked fine until I paired my phone with my car's BT. Then I added the car BT as a trusted device and THEN my fingerprint scanner bombed again. And now no matter what I do, it won't come back on and I am simply tired of doing a hard reset.
This is the only thing about this phone that is frustrating me a lot. Any solutions? Thanks!
I don't have a solution, but wow, that sucks! I never had an issue with mine in the 10-11 months I owned the V20.
Sent from my SM-N950U using Tapatalk
HD2FORNICK said:
So all of a sudden my fingerprint scanner stopped working after a recent software update. Now I don't know if it was merely a coincidence or it had something to do with it. I tried a lot of solutions like battery removal for 30 minutes, Resetting the device etc but nothing worked.
I finally performed a hard reset through recovery and it worked fine until I paired my phone with my car's BT. Then I added the car BT as a trusted device and THEN my fingerprint scanner bombed again. And now no matter what I do, it won't come back on and I am simply tired of doing a hard reset.
This is the only thing about this phone that is frustrating me a lot. Any solutions? Thanks!
Click to expand...
Click to collapse
Which variant is it ? model #
Sounds like you need to do a warranty exchange or change the fingerprint part yourself.
It is the Sprint version!
Fingerprint sensor
I'm having the same problem, right after an update. I tried resetting and factory reset. No luck, the setting has disappeared. I bought a new sensor and still no luck. If someone finds a fix please let me know. I think it is definitely a software issue.
dborsche said:
I'm having the same problem, right after an update. I tried resetting and factory reset. No luck, the setting has disappeared. I bought a new sensor and still no luck. If someone finds a fix please let me know. I think it is definitely a software issue.
Click to expand...
Click to collapse
I had this issue and this helped
https://forum.xda-developers.com/v20/how-to/guide-solution-to-fingerprint-sensor-t3745769
HD2FORNICK said:
So all of a sudden my fingerprint scanner stopped working after a recent software update. Now I don't know if it was merely a coincidence or it had something to do with it. I tried a lot of solutions like battery removal for 30 minutes, Resetting the device etc but nothing worked.
I finally performed a hard reset through recovery and it worked fine until I paired my phone with my car's BT. Then I added the car BT as a trusted device and THEN my fingerprint scanner bombed again. And now no matter what I do, it won't come back on and I am simply tired of doing a hard reset.
This is the only thing about this phone that is frustrating me a lot. Any solutions? Thanks!
Click to expand...
Click to collapse
If it's a software issue then try this-
Settings- Apps- Show system apps-fingerprintasm-storage- clear data- Restart
dborsche said:
I'm having the same problem, right after an update. I tried resetting and factory reset. No luck, the setting has disappeared. I bought a new sensor and still no luck. If someone finds a fix please let me know. I think it is definitely a software issue.
Click to expand...
Click to collapse
Having the same issue.
This is what happened to me:
– flashing the Oreo modem ? get fingerprint working but no network signal
– flashing the modem I dumped from Nougat ? network signal OK but no fingerprint
I thought there were ARB for modems...
Still browsing for solutions...
Hi, my fingerprint sensor suddenly stopped working that says hardware not available. I rebooted several times, systems works like there are no fingerprint sensor built in. Cant find any fingerprint relative info in the setting. Just got the phone for less a month, and installed the update yesterday. Is this a hardware issue or software issue? Any idea how to fix it?
So I searched online and as suggested I switched to guest mode the fingerprint starts working. Guess it's a software related issue
Ducati Scar said:
So I searched online and as suggested I switched to guest mode the fingerprint starts working. Guess it's a software related issue
Click to expand...
Click to collapse
There are a couple of ways to proceed.
1. Factory Data Reset and install Apps one by one.
2. Don't do the FDR but remove Apps until it no longer happens.
Also check to see if any apps use accessibility features.